Red Roof Inn Cartersville–Emerson/LakePoint North

4/10

Poor

10 Apr 2026

Jake

Not clean

Partner

2/10

Poor

30 Mar 2026

Robert

Multiple broken down vehicles in the parking lot. Front desk staff acted unprofessional on multiple instances. One of the long term guests has cats, and the odor of cat urine pervades adjoining rooms

Self

8/10

Excellent

22 Mar 2026

Murray

Room good and housekeeping did a good job during the stay. Bed slept very good and temperature was perfect. Flooring needs work. The floor had buckled areas creating a trip hazard. Also, some parts of flooring had toothpick sized sections of flooring sticking up. TV remote needs replacement as you had to turn TV on at the unit. Remote battery back loose, falling off and dirty from where tape had been used to try to hold back on in the past - was not tacky though, just dirty. We had to get the remote from front desk to start watching TV. Faucet in the tub dripped and could be heard at night when silent. Front lighted sign on road advertised waffles for breakfast. However, the signs in lobby stated \"No Waffles, Just Cereal\". The stay was a good value even with the above hiccups. Ample parking with easily available spaces. Ice machine worked flawlessly with easy access.

Business

2/10

Poor

22 Feb 2026

Kenneth

The room was dirty and in disrepair and the grounds were dirty and in disrepair as well.

6/10

Pleasant

21 Feb 2026

John

I think it’s a halfway house. Scary surroundings Tv troubles and noisey

6/10

Pleasant

21 Dec 2025

Ashley

Showers have no water pressure

Leisure Family

6/10

Pleasant

21 Dec 2025

Ashley

Showers have no water pressure

Leisure Family

8/10

Excellent

07 Dec 2025

vernale

It was good. Though there were some blue stains on my bed sheet. Also when I went to check out, there was no one there to greet me so I ended up jus leaving the key card on the counter.

Partner

2/10

Poor

29 Nov 2025

Jorge

Didn’t give my money back or another room because i miss my date

4/10

Poor

26 Nov 2025

Brandi

15 years of nicotine on the head boards and lamp shades.

Leisure Family_with_children

6/10

Pleasant

15 Oct 2025

Ashley

My family and I were in room 208. Everything was fine, but our shower barely had any water coming out of the shower head. No matter how hard you pulled it up, it didn't change how much water came out of the shower head.

Leisure Family_with_children

6/10

Pleasant

26 Sep 2025

julian

Dirty and tired.

Business_and_leisure

8/10

Excellent

04 Sep 2025

Lisa

The gentleman at the front desk was very nice. The breakfast provided could have been better, my granddaughter ate Donuts for breakfast. The View from the room was very nice and the hotel was convenient to everything

8/10

Excellent

01 Sep 2025

Jonathan

It was alright for a cheaper hotel, nothing was broken or Damaged. Pretty quite, the shower was compatible, had soap and shampoo dispensers in the shower which was nice.

Leisure Partner

4/10

Poor

23 Aug 2025

Jackie

Don’t believe what you see

I booked a suite and paid for it and they don’t even have them

Friends_and_family Family

2/10

Poor

21 Jul 2025

Kimberly

just drive on by

this was not enjoyable from the start. difficult to check-in. Got to the room and none of the lights except the bathroom. Called front dest and they came down and jiggled things and got them to work. Phone wouldn't work. The bed had about a 18\" extension that was bumped into in the middle of the night. It is suppose to be pet friendly, but very limited grass area and the grass that wqs there was super tall. It was clean, but just hold unkept furniture

Self

2/10

Poor

13 Jul 2025

Wayne

Nasty Nasty Nasty The worst all around over all experience

Business_and_leisure Family_with_children

2/10

Poor

12 Jul 2025

Mattie

very unfriendly staff plus the manager is the worst when resolving problems

Leisure Self

2/10

Poor

07 Jul 2025

Mattie

would not let my husband check in they turned him away so did not stay thier management very rude

Self

2/10

Poor

01 Jul 2025

Sierra

Stains on the sheets, cigarette buds everywhere, false advertising not in the lakepoint area it’s three exits down. A lot of old furniture by the dumpsters and the pool is never functioning they have atvs and motorcycles, and non running vehicles still parked from a year ago. Not the friendliest staff either.

Self

2/10

Poor

29 Jun 2025

joseph

Dirty and moldy!!

Business

4/10

Poor

22 Jun 2025

YOUNG HAN

Need maintenance and some cleaning

Leisure Partner

8/10

Excellent

07 May 2025

Barb

Friendly staff, which counts a lot!!

Leisure Partner

6/10

Pleasant

27 Apr 2025

Brandt

No tv and no breakfast

Partner

8/10

Excellent

15 Apr 2025

Angela

The place was okay. It wasn't anything over the top and it wasn't filthy or stinky. So when you're traveling with pets, it's kind of nice to be able to have some place to stay that doesn't have stinky carpet in it

Leisure Family_with_children

4/10

Poor

13 Apr 2025

Charles

Strong smell of weed around property and in room, beds uncomfortable, mold in bathroom, and worst part there was dried blood on inside door handle.

Leisure Family_with_children

10/10

Exceptional

29 Mar 2025

Mattie

super quite

Leisure Self

4/10

Poor

06 Mar 2025

Anna agnieszka

Over all clean, water pressure/ hot water in shower was great and heat in room worked well. however the adverted amenities do not exist . Inclusive Breakfast doesn’t start at 6 am rather 630 and options were terrible you get dry donut , coffee and fruit loops. It prompts familyhotel and offers cribs for baby , but hotel Doesn't have cribs . Customer service was bad the man working literally completely ignored when you’re speaking to him When I brought up the discrepancies about the crib and the breakfast since this is why we chose this hotel

Leisure

4/10

Poor

26 Nov 2024

Victoria

I like that it was close to where I was going and my room was outside so I didn't have to enter into a hotel as I was coming and going but one of the worst rooms I've stayed in

Leisure Partner

2/10

Poor

29 Jul 2024

Seth

They advertise hot waffle went down every morning for breakfast. They had nothing but coffee and empty containers for other stuff all 3 days. Went down at 7:30. Staff was rude. Door didn't close right because had been prayed open by police. Do not stay here!

Business Friends

2/10

Poor

25 Jul 2024

Hobert

Spin the extra money stay next door

Too many issues to list, smoke alarms missing, wires dangling from ceiling, coffee pot broken, bugs on floor, stains on bedding, some lights not working, duct tape holding the TV remote together, no caulking around the tub or sinks doors and lampshades damaged, light switch hanging out of the wall, just overall dirty and unsafe. Wouldn't let me add photos probably because I was giving a bad review. Too bad I have some doozies.

Friends_and_family Family

8/10

Excellent

21 Jul 2024

Karen

Grwat

6/10

Pleasant

20 Jul 2024

Tawana

The first room wasnt clean the bed was not made..

Leisure Family

2/10

Poor

15 Jul 2024

John

Worst place I have ever been

I arrived later at night with my two children. There was a night window that should have clued me in. I could not get in the lobby. I checked in, walked up the stairs to our \"room\". The light switch did not work. Teh room smelled like black mold. Lamp did not have shade on it. The water pressure in the shower was so bad I had to basically hug the wall to get wet. Black mold in the cracks in the shower. Furniture was destroyed. Covers were off of the outlets. When we walked up the stairs there were very shady people just sitting on the stairs hanging out at 10 pm at night. Not to mention the group of people in the parking lot. There were bags of trash and cigarette butts in the walkway. I had to stay that night but checked out the next morning. When the front desk person asked me what was wrong i told him and he acted like he had no idea. I asked for a refund for the day I would not be staying and he refused to provide me with it even though they were fully booked. Unless you are desperate I would avoid this place like the plague.

Friends_and_family Family

2/10

Poor

14 Jul 2024

Arron

Should've been able to check in at 2, showed up at 3 and was told to come back in an hour. I reserved a king bed non smoking room and was given a double smoking room. The room was disgusting and I slept in my car instead of the room. I walked in and right back out. Horrible.

Leisure Self

10/10

Exceptional

09 Jul 2024

crystal

Staff was very pleasant during my stay there while waiting for my house to be ready!

Family_with_children

4/10

Poor

07 Jul 2024

Daniel

Dirty overall. Refrigerator wasn’t working when we checked in. Was given a smoking room so we had to change rooms. Toilet is lose. Stained bed sheets. Among other things I will not mention. Then room smelled bad.

Business Pet

2/10

Poor

01 Jul 2024

joseph

Bathroom dirty chair looked old dirty and was peeling.

Business Self

4/10

Poor

20 Jun 2024

Angela

The person checking us in was tring to scam us out of cash. Saying we owed them more for our stay but we could only pay cash. I booked and payed online before arrival and the employee could not change that. The area had alot of scatchy things on.

Leisure Family_with_children

2/10

Poor

17 Jun 2024

Johnny

This location is infested with roaches! Had them crawling on me in my sleep and crawling around the floor in full daylight. This property had multiple disabled vehicles stored in the parking lot. Absolutely disgusting and I will never be back.

Will be sharing this review on every platform avail to do so. They need to be shut down!

Business_and_leisure Pet

2/10

Poor

06 Jun 2024

Lou

Bed bugs

The bed had bed bugs. I notified the manager at the desk.

Friends_and_family Friends

2/10

Poor

04 Jun 2024

Lou

Bed bugs

The bed had bed bugs. I notified the manager at the desk.

Friends_and_family Friends

2/10

Poor

29 May 2024

Dakota

The bathroom smelled straight like pee and the fire alarm wasn’t even connected to the ceiling was hanging on

2/10

Poor

29 May 2024

Shana

Terrible! Needs serious upgrading!

The bedding was filthy and stained, didn’t seem to have been washed. There was a blood stain on the mattress cover. Bathroom was very dirty, smelled like urine. The shower curtain was nasty and smelled horrible. Will not stay here again.

Friends_and_family Family

2/10

Poor

12 May 2024

Dennis

This place should be inspected and removed from all sites until the property makes changes. For starters, our toilet had fecies in it and toilet would not flush down waste the whole time. 2nd the room had roaches, spiders and webs throughout. 3rd the refrigerator did not work and forth the sheets and blankets were stained. Willfully knowing rooms were available I requested to change rooms, they lied and said no availability and if we left I would not receive my money back. They did replace the refrigerator on day 2 but never cleaned the room. Promotes a pool and free waffles for breakfast. Ahhh the pool was nowhere ready but looked condemned for opening. Zero waffles and electronic sign seen from road still promoted them. While on a budget asked for refund to go to another place, completely refused to refund, fix toilet, clean room from bugs or replace linen. If I could post pictures I would. U want a refund and no one should ever stay here until it is state inspected

Leisure Family

2/10

Poor

29 Apr 2024

Sean

Bad night

Room was old and dirty non smoking room smelled like cigarettes sheets and comforters were stained and dirty room was dirty not cleaned well dust everywhere
We left to got to a party 10 minutes after getting settled in room Chad ac on when we left got back 5 hours later the room was not cooled off
Went to front desk and talked with them
They said thery would be in in a couple minutes to look at it ask me to turn ac of and back on and then Ac cut off every 2 minutes and would take 15 minutes to come back on did not cool room front desk never came up to Che the ac holes in walls
Wife and I then told front desk we need a refund and that we we’re leaving

Partner

10/10

Exceptional

16 Apr 2024

Sancho

A little peace in the country

Exactly the privacy and amenities i needed for my stay

Business Self

8/10

Excellent

07 Apr 2024

John

room was clean and nice

6/10

Pleasant

16 Mar 2024

Sandy

Loud people outside at all hours of the night. Beds were very uncomfortable

Leisure Family_with_children

8/10

Excellent

24 Feb 2024

Xaviour B.

Nice area,.. close to interstate.

Business Partner

4/10

Poor

18 Feb 2024

John

Staff has bad attitude

8/10

Excellent

29 Jan 2024

Cathalyn

Ice machine didn’t work, breakfast was minimal

Leisure Family

10/10

Exceptional

19 Jan 2024

Wanda

It's always a pleasure staying here. The front desk staff has always been nice to my family. The rooms are clean as well as the beds and towels. My only dislike is other patrons with their untrained pets. Barking dogs should not be allowed. Besides no real breakfast, this was a perfect stay.

Leisure

2/10

Poor

17 Jan 2024

Matthew

Place was very crappy remodeled and say the offered breakfast but there was left at 730am will never stay there again

2/10

Poor

17 Dec 2023

Addison

The towels were dirty, bed sheets had stains but were washed \"I pray\". Parking lots wasn't lit the best. The floors had not been vacuumed for sure. Inconsequential but the fridge wobbled which can simply be fixed by twisting a leg to the correct height underneath. Cost was the same as an Econo Lodge which would have been nicer. Interior of the entry of hotel for checkin needs to be cleaned. There is a dead spider right next to the buzzer.

Leisure Pet

8/10

Excellent

06 Nov 2023

Douglas

Average with helpful staff

Leisure Partner

4/10

Poor

01 Nov 2023

Rick

Towels were stained, 12x12 in hole in wall, shower curtain rod broken, shoddy workmanship flooring, Bad Cigarette smoke smell, even an ashtray in the room. Sneezed all night

Business_and_leisure Self

4/10

Poor

01 Nov 2023

Gary

Stay away.

Chairs in room were gross. No coffee in room OR in lobby at 7 am. Heat had to be set on high only. No vending machines where marked, I know minor issue, lamp shades in room were disgusting looking. Floor was sticky.

Business

2/10

Poor

28 Oct 2023

Hannah

Terrible stay. First of all, they didn’t have the room I reserved available so I had to pay more when I got there. The room was DISGUSTING. I literally couldn’t even eat the food I brought with me. The shower was so gross I just went without. I will absolutely spend a little more $$ to not deal with another red roof inn ever again.

2/10

Poor

25 Sep 2023

Winston

I Do Not Recommend ßtaying at this hotel at all

The room I booked was not the room I got ok stuff happens I understand but when it came to check out time management was very unfriendly I asked for 20 mins extra to check out told 11 00 am check out time one person told me yes that's fine then manager was knocking on door saying I had 5 mins there is no extension of I want to pay $20 I could stay 1 hr if not you got 5 mins to get out and leave door open so he made sure door was open and stayed opened whole I was getting my stuff together people passing by could look right in while I was packing I Ii found out I'm not the only one that got treated like that there been others manager was luckh that I didn't lay my hands on him to teach him cuztomer service he needed it to be beaten into him they know nothing about customer service remember customers are the one that pay the bills and there slary this one definitely giving Red Roof a bad name

6/10

Pleasant

17 Sep 2023

Cathy

Just ok

Ok, bed not comfortable.
Room was clean, but musky smell, went out a purchased a deodorizer and then was ok. Breakfast lacked alot.

Partner

2/10

Poor

07 Sep 2023

Tinsley

Location not good

2/10

Poor

24 Jul 2023

Joshua

Absolutely a crapp hole, no pool or hot breakfast as advertised

Leisure Family

2/10

Poor

17 Jul 2023

Hector

I booked at the red roof by mistake thiknking it was the hotel across the street.
This place is terrible. Smells rooms are falling apart from toilet to air conditioning didnt work. Entry door didn't close. When i complained they just said.... its ok. Hahaha not ok. They acted like they are hearimg these complaints for the first time. Had to pack up and go across the street to the other remodeled hotel. Honestly i dont know how this place stays open.

Leisure Family

2/10

Poor

09 Jul 2023

Carl

Do not recommend. Feels unsafe with all kinds of men just hanging around outside all hours of the night and asking you for money. Room was not very clean. A/C made a loud noise all night. The tub was clogged. We checked out early and customer service at the front desk was not very good as we had issues with them not wanting to refund our money for the nights we didn't stay.

Leisure Pet

2/10

Poor

28 Jun 2023

Velinda

Rate my stay... I know how Expedia can let a hotel like this stay on their listing. Three broken things in the room: insude door handle kept slipping off, shower nozzle missing screw and slips off, AC cover fell off. Oh, inside bathroom had a huge hole! False advertising, pool closed (and from other reviews over a year) and flashing marquee said Hot Waffles, which there were none. Floor was filthy on the rooms and 2 dead beetles (at least they were not alive). Just gross and broken... oh, AC was super loud. Kept being woken up cause when it clicked on it sounded like a storm.

Leisure Family

2/10

Poor

24 Jun 2023

Karen

Very Old and Discussing Place

This was the worse place i have ever stayed. There were holes in the walls, like someone had a fight in there. Holes in the bathroom door. The floor had little pieces of rocks that were probably tracked in from outside, so most likely the floor was never swipe. The sheets were stained, the towels looked stained or dirty. Guy at the front desk was ok but didn’t speak good English. The free was above 6 small powdered doubts and bad coffee.
I should have read the reviews before booking because they are all bad.

Partner

10/10

Exceptional

10 Jun 2023

Blake

Beautiful

Friends_and_family Friends

2/10

Poor

08 Jun 2023

Cha

Up on a hill and very old and not up to code at all

4/10

Poor

31 May 2023

Verified traveler

Room was dirty and old. Had an old smell to it.

Friends_and_family Family

2/10

Poor

29 May 2023

Angelo

The door wouldn’t close on the top floor so they move me downstairs to 112 112 was disgusting. It had yellow pillows. It had a burn marks on the sheets, the toilet had a hole in the back of the wall. It had bedbugs it had roaches the lock was broken, I have pictures and videos. I want my refund back I have insurance on it.

Business Family

4/10

Poor

28 May 2023

Gary

There was practically nothing for breakfast.

Leisure Partner

10/10

Exceptional

18 May 2023

Xaviour B.

It was quite clean and comfortable. I was impressed. The room was great for the cost. Very pleased.

Leisure Friends

8/10

Excellent

24 Apr 2023

Kathie

Nice place, like that dogs are allowed with no fee

Leisure Partner

2/10

Poor

24 Apr 2023

Debra

The snell in lobby and room was titally overpowering. Breakfast was gross. Staff aweful. Wanted refund.

Leisure Family

2/10

Poor

13 Mar 2023

Ebony

One nasty place to stay

This place not clean and have a bad smell😡😡😡😡

Friends_and_family Family

2/10

Poor

12 Mar 2023

Amanda

Lake point is a new attraction and this hotel using the lake point in the name is false advertising

Leisure Family_with_children

8/10

Excellent

06 Mar 2023

Heather

The property was great for the price. The staff was nice and welcoming. Rooms were what you paid for. Very comfy beds.

Leisure Family

2/10

Poor

28 Feb 2023

Rose

The room was not clean. The breakfast is pitiful. They have a sign that says waffles for breakfast and they serve them. The coffee is horrendous. I don’t recommend this property.

Leisure Partner

6/10

Pleasant

20 Feb 2023

Sonja

Been in better

There was a gap at bottom of door had to put towels at the bottom. Rooms need updated. The only plus office people were really nice and location.

Friends_and_family Family

8/10

Excellent

15 Feb 2023

Regina

I will definitely come back

Business_and_leisure Partner

2/10

Poor

15 Jan 2023

Katrina

I didn’t like it at all. Thats the most awful place I have ever stayed all

Leisure Family_with_children

2/10

Poor

01 Jan 2023

Gerald

Don't ever stay here.

Leisure Partner

2/10

Poor

17 Aug 2022

david

This was the nastiest place I have ever been in! Blood on the walls, and even worse, there was blood on the ice bucket!!!! Food left in microwave. There was a soda pop bottle the headboard on top of the box springs that NOBODY could have missed if they changed the sheets I. had to go ask for disinfectant to clean areas myself and really did not want to touch anything since it might have dried blood on it. I will NEVER stay in a Red Roof again! EVER!!!!

Business Partner

6/10

Pleasant

20 Jul 2022

SHAWN

Filthy room

The room was filthy! Saw roaches within the first minute of my stay

2/10

Poor

02 Jul 2022

Michael

1st i wouldn't stay there
the place was a mess.
Junk cars sitting around
Can't use the pool.
The owner told me i wouldn't be charged and i was.

Leisure Family

6/10

Pleasant

02 Jul 2022

Verified traveler

An ok stay

Decent location and there’s places to eat and get gas within walking distance. My only issue with this stay was the cleanliness of the room and the pool is closed down. The room was dusty in a lot of areas, finger prints on furniture, mold in the bathroom, dirty under the fridge. It didn’t feel properly cleaned.

Partner

6/10

Pleasant

27 Jun 2022

Patricia

The only problem was the door would unlock.

Self

6/10

Pleasant

26 Jun 2022

Tracy

Price was good. That said, the bathroom needed a good cleaning. They didn't like that we asked for more towels more than once. It was hot and their pool was closed. Continental breakfast was very poor. Location was good for where we needed to be. Their grounds need to be cleaned.

Business_and_leisure Family

2/10

Poor

24 Jun 2022

Christopher

Trash everywhere, overflowing trash cans so the feral cats thats roam the property drag the trash all ovwr the parking lot. Sheets were dirty and damp from humidity cause they dont run A/C until you check in and turn it on yourselves so it takes a couple hours before its not 100 degrees in the room. Bedding was god awful. Pillows were flat and rock hard and stained. Bathroom had mold and pubes everywhere. They state free continental breakfast but all they had was mini cereals. Staff was pretty nice at checkin an checkout but other then that this place was overall disgusting and definitely not worth $100 a night.

Business_and_leisure Family_with_children

6/10

Pleasant

20 Jun 2022

William

It was quiet and cool. The bed sheets were clean, but there was hair all over the mat between mattresses. The tub was not clean, lots of dust on wall behind table where the plug ins were. The pool was closed. When we got to breakfast bar we’ll before closing time, there were no cereal or donuts.

Leisure Family

4/10

Poor

20 Jun 2022

Bryan

Seems like a Truckers stop/temporary workers sight

It was very brief as it was not so good. The room had a couple dead bugs within. The door looked as it was potentially going to be burgaled if I went away from area. There unfortunately was drug use going on one my level around the corner overlooking the covered with a dirty tarp pool; which was advertised as open. The breakfast I was told at check in was reduced to coffee/ juice and a donut. Woman that might stay here even solicited me while I was on the phone outside of room with agent complaining about the poor condition. The TV was stuck on one channel as neither my young son nor I could get any change with the remote other than power on and off. The room smelled musty and there was a broken light next to my door. If I had to stay the only comfort was the camera at the corner; if it was on. Fortunately I able to close this reservation and move from this location!

Friends_and_family Family

6/10

Pleasant

19 Jun 2022

Pedro

Reception can fine the recervetion and they face they look lot’s so they need to lornd the computer better plus they have corve side going in front off the car on the office if you tired you drive try the curve side big up indonw

Friends_and_family Family

2/10

Poor

14 Jun 2022

silvia

This Is a unsafe hotel dirty and super sketu

Business_and_leisure Family

6/10

Pleasant

12 Jun 2022

Aubrey

The night clerk was not sociable the toilet wobbled like it was going come out of the floor

Friends_and_family Family

2/10

Poor

09 Jun 2022

Tammy

Disgusting

My stay was the worst ever. The room was disgusting. There was roaches in the room. There was water coming from the bathroom ceiling. Room smelled like mold. The ceiling was cracking. There was a dead mouse at the main entrance of the building. The pool was closed

Friends_and_family Family

6/10

Pleasant

06 Jun 2022

Verified traveler

Meh

Check in staff was not friendly at all, not rude, just no social skills. Room seemed clean, though it looked dirty. White towels were well past their expiration date. Giant sign in front read HOT WAFFLES, sign at counter said, \"No waffles, breakfast includes cereal, milk, donuts. I did not partake. Sketcy area, paper thin walls. Listened to whatever movie the people in the next room were watching till about 3am. Luckily, all I needed was a bed for 2 nights so it fit my needs but I don't think anyone else I know would have stayed there.

Business

2/10

Poor

05 Jun 2022

Michael

Poorly maintained gross

Leisure Family

6/10

Pleasant

30 May 2022

Donna

It was an ok stay especially for the money!

This is the second time for me to stay at Red Roof Inn off of Hwy 20 and take a right behind a Wendy’s.
I only wish that they had a decent breakfast. But I’m pleased to say that that the staff was helpful to me-but again if you treat them right, they will treat you just as nice. Being kind goes a long way and it doesn’t take much effort on your side. But thanks to all of you.

Friends_and_family Family

2/10

Poor

22 May 2022

Donald

Worst hotel I’ve ever stayed at. Smelled of marijuana smoke, thick dust around every wall, one of the outlets didn’t work, plumbing loose on the wall that you need to hold with one hand while turning the faucet with the other, shower head must be held by hand to take a shower, garbage from previous guest in room, floors sticky, hasn’t be cleaned in a very long time. That’s just the things I could see. A truly awful place. Manager was polite and apologetic, red roof corporate customer service were very professional. I received a refund plus a voucher for a stay anywhere in the USA. Red roof is fine in general. The Cartersville location needs a major remodel. Terrible.

Business_and_leisure