Hilton Vacation Club MountainLoft Gatlinburg

United States , Gatlinburg - TN
Gatlinburg, 110 Mountainloft Drive
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50 reviews shown

10/10

Exceptional

14 May 2026

Keyanna

Great pool clean room friendly staff

10/10

Exceptional

05 May 2026

Tinessa

nice friendly staff

Family

10/10

Exceptional

21 Apr 2026

Chris

Never been before-But would love to go back
Wonderful place

Partner

4/10

Poor

29 Oct 2019

Verified traveler

Our experience was not so great

Our experience was not so great, we made our reservation 5 month in advance, but we got a very noisy room with no mountain view.

Our check in took a long time and then they tried to sell us extra stuff...

Friends_and_family Family

10/10

Exceptional

29 Oct 2018

Jason

Good time

It was a great time. Rooms were spacious

Friends

8/10

Excellent

08 Sep 2018

Lori

Armstrong

Nice condo great weather couldn’t have been better

Family

8/10

Excellent

04 May 2018

Verified traveler

Location right next to downtown Gatlinburg and easy access to Smoky Mountains

6/10

Pleasant

06 Feb 2018

Justin

Very nice views

Room and all were nice but walls thin can hear ppl talk and to be late and up early hearing others move, walk, and talk. Bed like a rock.

8/10

Excellent

16 Apr 2017

Verified traveler

Fun in Gatlinburg

I came to stay with my daughter and her inlaw family. i had a great time - the area is lots of front - Gatlinburg is like Las Vegas without gambling - very honky tonk. The resort was nice and clean, plenty of parking. It is in need of paint and some updating of furniture. Everyone else in our group came as part of time share membership. I paid a nightly rate. I saw 3 other units, and had the same feeling about the dated interiors. When maintenance was called, the came quickly to spray for bugs. The area has great hikes, white water rafting, and of course moonshine tasting! I went with no expectations and left thinking it was a beautiful hidden part of the country

Family

4/10

Poor

08 Nov 2016

Resort appears great in the picture and from outside, however the room provided wasn't anywhere close to our expectations.

First time ever saw a sofa that was falling apart (pics included) and bathroom exhaust fan was just too loud...

10/10

Exceptional

18 Oct 2016

Megan

Great. Will stay there again.

Only drawback was mattress was a little harder than I am use to sleeping on. Everything else was great. We stayed in one of the suites. We will definitely stay here again.

8/10

Excellent

12 Oct 2016

Bobby

Disappointed at the sales pitch given at check in

First time to book through Expedia. After paying we were informed this was a NON-refundable package! Should have been told upfront! After checking into the resort we were advised to see person at other side of the lobby for our parking pass. Upon contacting this person we were offered money for booking an appointment to listen to their sales pitch (Time Share). This person seemed annoyed in our lack of interest in the offer and reluctantly gave us our parking pass for our weekend stay. Stayed in an apartment / hotel room, not a loft. Our room was nice and clean. First morning found there was no coffee maker, one was brought in for second morning. Not sure why but there was no daily room service for fresh towels! View was okay, nothing spectacular.

4/10

Poor

05 Sep 2016

Frank P.

Refrigerator did not work - was very loud and had to be unplugged so we could sleep. Pull Out bed was very dirty with food debris and was extremely uncomfortable. Maintenance had to bring a second mattress in and we had to stack the 2 mattresses on top of one another to be able to sleep

Family

10/10

Exceptional

18 Apr 2016

John

Great stay

Great place, not right on the strip but not far away at all.

Family

10/10

Exceptional

29 Feb 2016

Toulmin

Awesome view!

Awesome room and view, very friendly staff and very clean and kept up facilities!

Partner

4/10

Poor

16 Nov 2015

Verified traveler

The hotel staff that checked us in were very friendly, however, the parking pass attendant, Starla, was NOT! Our unit was very clean and comfy, but when we got back at 11 pm, we realized the pull out sofa was broken and had to sleep with our heads at the opposite end with a bar in our backs. We would have called maintenance, but it was very late, and we were very tired. Things like that should be checked before guest arrive. I also feel that if you pay $175 for 1 night, you shouldn't have to take your sheets off the bed, or take your trash off. I don't want to clean up on vacation. The check out time is 10 am, but t 9:30, there were folks waiting to get in our unit to inspect it, I assume. We felt a little rushed. The place overall was nice, but when u start off with somine rude, everything else is just the icing on the cake. Maybe she was just having a bad day.

Family

10/10

Exceptional

09 Nov 2015

Shannon

Overall the trip was excellent!!

Partner

4/10

Poor

15 Aug 2015

Donna J

Condo location is lovely but we had a rental with no mountain view as we were put in low ground level and all we saw was a bush and a ditch outside our window. Could not change locations according to front desk. Unit was very nice BUT the walls were paper thin and we could hear everything next door and upstairs well into the night. Would not stay here again.

Family

10/10

Exceptional

04 Aug 2015

Danny

Very nice peaceful and clean.

Family

6/10

Pleasant

03 Aug 2015

Rebecca

Needs quite a bit of upkeep ((porch, shower doors, lumpy floors, bent and dusty blinds) Washer extremely loud & took forever. Dryer took forever. traffic noise. Pools looked close on the map, not so much. If you like dark to sleep, bring something with you to cover the windows

Family

8/10

Excellent

26 Jul 2015

Matt

Nice hotel

Very nice property up in the hills of the Smokey Mountains. Very close to everything in Gatlinburg and close enough to all of the activities in Pidgeon Fork including Dollywood. The location of the property is far enough away from the touristy commercialized areas that you feel very secluded. Would absolutely stay here again!!

4/10

Poor

20 Jul 2015

Michelle

Need Update

The location was great. The rooms need to be updated. I will only stay there if the lodge have been updated.

Family

2/10

Poor

06 Jul 2015

Verified traveler

worst staff/customer service!

Worst customer service ever. They are rude! If you need to call the front desk for anything from the room, good luck because they simply don't pick up the phone. We had requested for non smoking room but the room we stayed in had strong smoking odor. We had asked them to take care of the odor and they deodorized but it wasn't completely gone. The towel hanger was broken. They do not clean your room or provide new towels during your stay unless you request it. We had booked the hotel for 3 nights and had to cancel the last night due to medical emergency prior to checking in and they didn't refund us. Do not sign up for any time-share presentation, it's a scheme. The only great thing was the view from the balcony.

Partner

4/10

Poor

06 Jul 2015

wendy

did not like this place

I was not informed when booking this hotel that it was a time share resort and that they would try to sell me a package.. there was no maid service daily, t we were put in a building far from having the loudly view in the pictures. the building we were put in had no Wi-Fi,they did not inform me of it at check in had to find out when I tried to get on line to submit work for the evening..I asked to be switched they said they would work on it, they never got back to me. The hot tub at the building we were in was down obviously for awhile so we had to drive to the other one, that one was dirty had sand and rocks in the bottom my daughter cut her foot. The lighted exit by the game room was locked from the inside, I asked for it to be unlocked due to safety and fire codes they would not. They did not seem to care about you after you paid and did not want to buy into the time share no customer service at all..

Family

8/10

Excellent

03 Jul 2015

TraceyG

Nice place, no wifi

We enjoyed our stay. We had an updated room. My only complaint is that we had no wifi in our building. They hadn't upgraded it yet.

10/10

Exceptional

30 Jun 2015

Max

Week-end in Gatlinburg for a Wedding.

On check in there was a glitch in the reservation, the hotel only received request for one night and not two nights as my Hotel.com confirmation showed. Tara was excellent in making sure we had proper accommodations. Our original reservation was for a 2 bedroom suite and we were given a 3 bedroom chalet at the same price. We did have to move at noon the next day to the second chalet but it did not interfere with our trip. The rooms and the service was excellent and I would recommend this place to anyone considering spending time in Gatlinburg.

Family

6/10

Pleasant

07 Jun 2015

Gina

An ok stay

Was an ok stay. Walls are thin and the rooms need updated. Baseboards and floor need attention. Shower was very small, hard to even turn around inside. On the upside....very spacious and the bed was comfortable.

Partner

8/10

Excellent

30 Dec 2014

Jackie

Perfect distance from the busy city

Perfect distance from the busy city, I couldn't be happier with the location. The resort has breath taking views of the mountain. We were on the 5th floor and it was beautiful! The standard 1 bedroom suite is smaller than the pictures perceive the room to be. Pleased with the in-room washer and dryer which makes it convenient to wash clothes before heading home. The room has everything you can need, including soap for the washer and dishwasher. Had to take a cold shower due to the lack of warm water, but this may be because of the high altitude. We were disappointed that the indoor pool was closed but the manager quickly made it right for us.

10/10

Exceptional

15 Oct 2014

b adams

pleasantly surprised

I read many of the reviews about this location and was very pleased that most of the negative reports have either been fixed or exaggerated. Will stay here again. The one bedroom suites were very large. Room details did not include hot tubs, walkout balconies but they were included in the room that i got. would highly recommend!!!

8/10

Excellent

14 Oct 2014

Gene

More Than We Bargained For

I had booked to get 2 queen beds with a sofa or rollout bed. Surprisingly, we got 3 bedroom cabin, with a king, a queen,and 2 twin beds with a full kitchen and living room. I think there were a total of 4 TVs in the cabin, and the kitchen was equipped with pots, pans,cups,etc.
Everything looked clean, with plenty of towels in both bathrooms. Also, dish cloths were in the kitchen.
The only down side to our stay was STRONG odor on the first floor (living room and two of the bedrooms) that was neutralized with about half a bottle of Febreze.

8/10

Excellent

14 Sep 2014

RockyRph

Nice Accomodations

Nice place to stay and just far enough away from the hustle and bustle of downtown Gatlinburg and close enough to everything.

Partner

6/10

Pleasant

11 Aug 2014

Verified traveler

they thrown away my food

they thrown away my food
when they swap my room to another one the thrown my food . beside than that that everything was good

10/10

Exceptional

04 Aug 2014

Jeremy

A quiet place to get away and to relax!

It was a really nice place to stay at. I was there just for one night while I waited for the rest of my family to arrive in Gatlinburg, and this place was super nice while checking in and checking out. The resort is located near everything and isn't in the major traffic part of town, which makes getting in and out very easy. Overall, I recommend!

Family

4/10

Poor

01 Aug 2014

3 adults

No management on sit?

That's what I was told twice . Have to go to a seperate guest service desk after checking in to get your parking tag? Waited behind someone booking discount attractions for 30 minutes and then i was called rude when I interrupted . Bathtub jets spew out brown foam and clots of hair. Disgusting!
0

8/10

Excellent

26 Jul 2014

maria

My experience at Bluegreen was good. The room was clean and the staff was attentive. The only thing I didnt like was, no housecleaning during your stay and at check in my reservation was hard to find. Another thing I didnt like was the line at the check in moved very slow.

2/10

Poor

24 Jul 2014

Lindsi

Omg so many maintaince issues. Jacuzzi didn't work any of the 3 days dishwasher didn't work. Omg facilities!! Team was very responsive to issues.

10/10

Exceptional

22 Jul 2014

Verified traveler

Wonderful

I spent 3 days in one of the cabins. It was perfect. No one bothered me the whole time.

2/10

Poor

21 Jul 2014

Dan

Worst hotel stay ever!!!!

Let me start by saying that this was me and my wife's first trip by ourselves in the 15 years we've been together. Upon check-in we were told we would have to change rooms the following morning because of availability. We were not informed of this upon booking this hotel and this made us very upset right from the beginning. The room was not even close to that wich was described with dirty carpet old tube tV's and many more issues. Woke up next morning to take showers and no hot water. Called the front desk and was told to let it run for 10 mins. We already had it on for almost 20 mins at this point. Told someone would come to our room soon. Waited an hour still nothing then hour and a half later it was fixed. Got moved to our new room after waiting our whole morning and it was better but the bathroom was pretty bad. Wallpaper falling apart running boards on floor missing sections and just not kept up well. We told the 20 something year old manager about all our issues and all he could say is I'm sorry. No way we will ever go back or recommend to anybody.

6/10

Pleasant

15 Jul 2014

Caroline

Checkin chaos

Rooms were not ready at check in time. The lines were very long with guests trying to checking in.

4/10

Poor

15 Jul 2014

Naomi Mead

Needs remodeling

This place is very old it needs to remodeled. The clubhouse is nice and updated but not the condos. They state that you can not bring pets but our condo had an obvious dog smell and my husband had an allergic reaction to it and they would not allow us to switch rooms. Luckily Benadryl got him through the night or he would have had to sleep in the car. I don't recommend this place if you have allergies.

10/10

Exceptional

14 Jul 2014

Verified traveler

Nice accommodations and convenient location. One bedroom unit was fully equipped with kitchen and washer and dryer. Will stay here again. No stairs to climb. Has convenient elevator.

10/10

Exceptional

13 Jul 2014

Verified traveler

Only one. Night stay however enjoyed the convence.

Very clean, beautifully view, spacious and affordable.

Family

8/10

Excellent

01 Jul 2014

Jay

My rooms should have been in the same building

6/10

Pleasant

30 Jun 2014

Sbadgero

Nice hotel

Nice hotel and friendly staff. Great location and beautiful scenery.

6/10

Pleasant

25 Jun 2014

Pam and Mark

Pretty Grounds and Club House - Dated Suite

My husband and I decided to do a "last minute" mountain get away. Bluegreen Mountain Loft was offering a special for the weekend. The rooms online looked very nice and updated, nestled on a mountainside. After paying for the accommodation and driving 4 hours to get to the lodge, we get a call from hotels.com that the lodge did not have our reservation (we were 15 minutes from pulling up), and could not accommodate us. Hotels.com wanted to put us in a "comparable room" at Red Roof Inn for the inconvenience. When I said we did not want to stay there, the very friendly and helpful girl at hotels.com worked her magic and got us back in the Bluegreen Mountain Loft…but in a "different suite." We were very thankful for her and she did send us a $100 voucher for the last minute scare and inconvenience. The "new" room, however, was NOT AT ALL like the pictures on the internet. I would not have chosen this suite AT ALL. It was VERY dated and the bathroom met us with a urine smell. The smelly couch was awful. We covered it with beach towels. The bed was comfortable, however, with nice "new" linens. The suite did have a pleasing view of a hillside.The grounds and overall facility seemed very well-maintained. The guarded entrance was very pretty. The personnel were very friendly and helpful there as well.The unit just did not line up with the rest of the property. I am really trying to be fair for the next people. I think we would go back, if we had a better option of picking our unit.

Partner

8/10

Excellent

12 May 2014

Saurabh

It was a good experience, scenic location but the location is a bit distant from Gatlinburg main street

4/10

Poor

04 May 2014

Verified traveler

Won't b back

Turned out to be a "townhouse" instead of hotel. That kind of money for my teens to sleep on a pull out uncomfortable sofa. Indoor pool was having repairs which was one of my prerequisites n a llace to stay.

8/10

Excellent

09 Dec 2013

Verified traveler

Nice place

We stayed overnight in a one bedroom suite. The view was not as promised but our accommodations were great. The full kitchen and nice living room were a bonus to the spacious king room and bath. I think we were in an updated section as some of the other buildings looked like they needed attention.

4/10

Poor

05 Nov 2013

Verified traveler

If you want privacy, rent a cabin

The location was awesome and picturesque views. When we checked in, they sent us to a room that needed maintenance, so we had to carry and pack up our stuff back into the car. The walls were paper thin and we could hear everything and they could hear us too. This was supposed to be a romantic weekend, I would call it more of a comedic relief.

8/10

Excellent

04 Nov 2013

Verified traveler

nice rooms except shower is too small looks like it was a closet