Best Western George Hotel

10/10

Exceptional

15 Mar 2026

Aaron

The hotel was immaculate, the staff were pleasant and it was fairly cheap for a uber into the central

Self

8/10

Excellent

10 Mar 2026

Scott

Good breakfast but evening meals are expensive

Business

10/10

Exceptional

08 Mar 2026

Alun

Excellent stay. Second time in this hotel and just as we remembered - good value friendly staff and very nice food

Friends_and_family Family

8/10

Excellent

24 Feb 2026

Ricky

Had everything we needed

Partner

10/10

Exceptional

16 Feb 2026

Iain

Excellent staff clean rooms, great breakfast in a nice part of town

10/10

Exceptional

13 Feb 2026

Emil

clean room, friendly staff!

10/10

Exceptional

08 Feb 2026

Richard

Very nice

10/10

Exceptional

01 Feb 2026

Fiona

Excellent

8/10

Excellent

30 Jan 2026

Duncan

Room clean, Food and staff excellent. Didn't sleep too well due to noisy heating.

Business

10/10

Exceptional

22 Jan 2026

Mary B

The staff was very welcoming.

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

James

excellent location, food and service - highly recommend

10/10

Exceptional

17 Jan 2026

Isabelle

Excellent hotel for visiting Norwich itself and UEA. Walkable to city centre and short car trip to UEA. Fab staff Hannah, Helen and Puthi were brilliant and I felt safe as an individual travelling on my own. Parking great free and easy. Room great and light and tea and coffee provided. Happily recommend and stay again

Business Self

6/10

Pleasant

15 Jan 2026

Karly

Adequate room, parking fine, area nice

10/10

Exceptional

13 Jan 2026

Debbie

Warm, welcoming , efficient group of staff. Hotel quiet , spacious room and well located for visiting Norwich.

Partner

4/10

Poor

05 Jan 2026

Keith

We stayed over the festive period. Unfortunately the ‘Deluxe’ room allocated had unacceptable droning noise from a kitchen extractor fan & chimney just outside the window. We were assured it would be turned off at night but had to ask again. There weren't acceptable alternatives available. The staff were very polite & helpful; we moved room the next day. Though the hotel & Expedia dealt with the issues we raised promptly & satisfactorily, the overall experience was rather unexpected at a Best Western ‘Signature’ establishment.

Leisure Partner

10/10

Exceptional

31 Dec 2025

nigel

Great staff, room clean and very nice, had a small problem which was sorted straight away. Good location bus stop outside, 5 mins to centre and runs every few minutes. Will hopefully return

Partner

6/10

Pleasant

31 Dec 2025

Julie

Have stayed here before without issue. This time my shower filled the tray quickly and was very slow to drain. Pillows very hard and uncomfortable. Noisy from internal doors cloaing

Leisure Self

10/10

Exceptional

19 Dec 2025

Mathew

Room was fine and the food was great

Business

8/10

Excellent

14 Dec 2025

Ju

Room was very clean, the lady on reception was lovely, as was the housekeeping lady.

8/10

Excellent

13 Dec 2025

Jane

Hotel location good for getting into town. Staff friendly and helpful.

Partner

10/10

Exceptional

10 Dec 2025

Kelly

Second visit in just over a month. With the Christmas parties in full swing the hotel still delivers. Great staff and god good as before.

Room was clean and well appointed.

Good value for money even at this time of year

Business

10/10

Exceptional

08 Dec 2025

Anthony

Cosy room comfortable beds. Staff amazing food at breakfast and evening meal excellent generous portions quality produce.

10/10

Exceptional

07 Dec 2025

Hamish

Very cozy room and lovely, helpful staff.

Leisure Self

8/10

Excellent

07 Dec 2025

Stephen

Lovely clean room and excellent breakfast

10/10

Exceptional

04 Dec 2025

Andrew

Another great stay, the staff here really make this hotel… Wonderful service and super friendly

Family

10/10

Exceptional

23 Nov 2025

Jason

From check-in to check-out via breakfast and dinner, all staff we encountered were friendly and helpful. Room was clean, comfortable and tidy. 2 night stay in which the 2nd night was a bit noisier but nothing verging on causing a disturbance. Ideal location for city centre and for the University, where we had a concert on the saturday night. Food was fairly priced and extremely tasty.

10/10

Exceptional

20 Nov 2025

Clive

Lovely

10/10

Exceptional

17 Nov 2025

Lesley

Very clean accessible room with an excellent disabled access bathroom including perching stool. Nice restaurant.
Air conditioning/heater noisy when adjusting the temperature.

Partner

10/10

Exceptional

13 Nov 2025

Janice

Room was clean and staff friendly. Bistro lovely food and atmosphere. Whole place was well looked after. Bedroom comfortable. Definately will book again

Partner

10/10

Exceptional

12 Nov 2025

Simon

Great stay as always.

Business Self

10/10

Exceptional

10 Nov 2025

Liam

Thanks for a very pleasant one night stay with great breakfast menu served by friendly staff.

Self

8/10

Excellent

01 Nov 2025

Karen

I love staying at The George, it is in a great location and quiet, rooms are good and although I did not have the breakfast on this occasion I have had them before and they are lovely, I would definitely recommend this

Leisure Self

6/10

Pleasant

29 Oct 2025

Kate

The first room we were given was near a large outdoor fan and noisy. We asked to be moved and were with minimal fuss. However, the haidryer in the new room was dangerously faulty. This was exchanged but should not have been in this condition. At checkout were charged for snacks we didn't have and overcharged for breakfast.

Partner

8/10

Excellent

27 Oct 2025

Ian

Room was clean and comfortable. Parking is limited but I managed to find a space although only 3 left at 5pm. It’s about a 20 min walk to city centre and theatre. There are buses running from near hotel if preferred.

Leisure Self

10/10

Exceptional

25 Oct 2025

Andrew

Very impressed

Very friendly staff, warm welcome, excellent service, comfortable stay. Convenient location with free parking. Nicely decorated room. Stongly recommended.

Self

10/10

Exceptional

22 Oct 2025

Mac

Great hotel with good amenities

Great friendly check in, lovely spacious room. Bathroom a little tight but amenities all good. Shower was excellent. Breakfast was cooked to order & delicious. I will very much consider staying again when in area. Only thing was a long walk into centre, maybe long for me as recovering from double Achilles rupture. I walk quicker next time!

Business

10/10

Exceptional

21 Oct 2025

Julie

Lovely hotel and near to city centre. Had a great time and will stay again.

10/10

Exceptional

17 Oct 2025

James

Great little spot near the center of Norwich, and a lovely little sleepy spot for quality rest and relaxation when on holiday.

Leisure Friends

8/10

Excellent

11 Oct 2025

Melanie

Very helpful and friendly staff on arrival. Limited parking. Good breakfast. Could hear external noises through the night. Tap water burning hot. Shower head needs descaling. Housekeeping started very early and were very noisy. Check out receptionist indifferent.

6/10

Pleasant

02 Oct 2025

Sean

Great check in, room was facing car park so had noise until restaurant/bar closed

Business

10/10

Exceptional

29 Sep 2025

Daniel

Clean, comfortable and in a nice area.

Self

8/10

Excellent

23 Sep 2025

Hanna

Would stay again next time visiting Norwich

Great stay at the George. Nice location, which was a wee bit outside of Norwich. Several nice pubs in the area. We stayed in one of the cottage rooms, which was very clean and comfortable. Could hear neighbouring guests a bit. Staff were all very friendly.

Friends_and_family Family

8/10

Excellent

22 Sep 2025

Amanda

It was convenient for the city center, but things were not running well in the restaurant. Most dishes were not available because they had sold out, even though it was only 7.30pm. The service was chaotic.

The staff were excellent and very helpful about charging and storing our bicycles.

Leisure Friends

8/10

Excellent

21 Sep 2025

Simon

Helpful staff

Stayed here before and the car park is small. However when we got there, the young man that works in the restaurant offered to move his car so we could park, which was very helpful. Would like to say a big thank you to him!

Partner

10/10

Exceptional

13 Sep 2025

Darren

Excellent place to stay.

The staff gave a wonderful welcome, and looked after us for our 2 night stay. Lovely spacious room. Comfy bed. Food was excellent, well stocked bar, not far to walk into the centre. The only slight drawback is tight parking, and fairly narrow spaces for modern cars. We would happily stay again.

Partner

8/10

Excellent

12 Sep 2025

Philip

Wonderfull and helpfull staff, excellent coffee.

Leisure Partner

10/10

Exceptional

08 Sep 2025

andrew

Good stay

Good service and nicely decorated hotel
Food was good at the restaurant too

Partner

8/10

Excellent

03 Sep 2025

Steven

Good all round

Business Self

8/10

Excellent

30 Aug 2025

Richard

Ideal for a short stay just outside the city centre, clean decent size rooms and helpful staff, good sized free car park too.

Leisure Partner

10/10

Exceptional

27 Aug 2025

Ben

As good as ever

As always my stay was stress free, comfortable and gave value for money

Self

8/10

Excellent

27 Aug 2025

Mike

Proximity to Norwich city centre was great.
Room clean and tidy , super comfy bed.
Great place sadly let down by noise from other guests, doors slamming etc. especially in the early hours
If you book and are offered room 115, refuse it.

Leisure Partner

8/10

Excellent

23 Aug 2025

Martin

Worth a stay/visit.

Perfect for a short stay.
Location good and everything else fine.

10/10

Exceptional

21 Aug 2025

Douglas

Great stay

Ideally positioned hotel within walking distance to the city centre but easily accessible via vehicle with parking.
Comfortable clean and well appointed room with good decor and clean modern bathroom facilities .
Tea/ coffee provided in room.
Breakfast package was purchased and breakfast quality and service was superb .
Would recommend and we will stay again.

Partner

10/10

Exceptional

16 Aug 2025

Nicola

Good location, lovely room, overall worth a stay

Lovely room, modern and clean with all amenities, great little restaurant too with bar, staff really friendly, would def recommend.

Business

8/10

Excellent

15 Aug 2025

Ian

A nice hotel albeit the rooms aren’t quite “executive” like their title suggests. The room was clean, well aired, bed comfy and I had a good sleep. I don’t know what the non-executive rooms are like but the executive room I had was no bigger or had anything else better than a standard Premier Inn for example, except biscuits . May be that’s what Best Western consider executive. The bathroom was fair but the water from the shower ran along the bath edge, down the side of the bath and on to the floor. The brown water stains on the side of the bath indicate this is an ongoing thing and it isn’t cleaned regularly. On the subject of cleaning, although there were fresh towels on the towel rail, the previous occupants towel was still hanging on the back of the bathroom door. There is also no plug for the sink just a cover type thing that doesn’t press down at all meaning you can’t have a sink of water should you wish.

Leisure Self

6/10

Pleasant

13 Aug 2025

Alice

Don't be fooled by the \"Executive\" Rooms , they are nothing of the sort. Booked a Twin Executive, got a pokey single. Photos of rooms flatter to deceive. The room was clean, but very small and basic. No bottled water, TV against wall and didnt angle so couldnt see screen. Didn't bother trying the restaurant.

10/10

Exceptional

13 Aug 2025

Verified traveler

Great hotel

Great small friendly hotel, stayed several times and always great.

Partner

10/10

Exceptional

09 Aug 2025

Simon

This place is a hidden gem. Perfect overnight stay on the outskirts but very easy to get in and out of town.
Comfy clean airy light room.
Excellent food menu and tasty food.
Highly recommended!

Leisure Self

8/10

Excellent

06 Aug 2025

Jamie

Good stay, great food

Good stay with a great restaurant, food was on point!

Business

8/10

Excellent

03 Aug 2025

fiona

A nice stay with friends

We had a short but lovely stay at this hotel. We all agreed that the staff were all absolutely lovely. Very efficient and well trained. The bed was very comfortable but the rooms a little tired - nothing a quick lick of paint would fix!

Friends_and_family Friends

8/10

Excellent

03 Aug 2025

Steve

Good location on the Newmarket Road near to some good eateries and social spots.
Staff are very polite and service is very good.
Some of the accommodation is a little dated and attention-to-detail is a little lacking in places - e.g. lots of plastic plants and some poor paint finish and dull decoration. But overall, cleanliness is top notch.
Breakfast is decent, not greasy, well presented. Would benefit from more of a local twist and the pastries in the buffet are small and dried out so might be better if they were fresher

Leisure Partner

8/10

Excellent

27 Jul 2025

Treena

Clean value for money

Nice clean hotel. Staff friendly

Partner

10/10

Exceptional

26 Jul 2025

Fiona

Thanks so much to friendly staff team who made our stay so memorable...particular shout out to Lauren on the bar who bent over backwards for us!

Leisure Friends

8/10

Excellent

23 Jul 2025

Nicholas

Norwich overnight stop

Friendly at reception on arrival and when I called to say I would be later than expected. Comfortable bar. Room was for single person and was small but comfortable.

Self

8/10

Excellent

15 Jul 2025

Verified traveler

Single room bed was comfortable but the shower cubicle is small

Business

8/10

Excellent

11 Jul 2025

Fran

Excellent service

The service was above expectation. Everyone we met was incredibly friendly and helpful but the staff also went out of their way to accommodate our family.
We stayed in a family room and my son had a sports event however breakfast starting at 8am meant he would miss eating breakfast in order to get to his event- the staff pulled together a breakfast for him earlier so he could eat before his event.

The room itself was in go condition, nothing extraordinary but was clean and comfortable. We only stayed for a night which suited us.
The only challenge was parking was quite busy.

We would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Danny

Well kept property, good breakfast, staff friendly, good bar space to have a drink in the evening, short walk into the city centre

10/10

Exceptional

03 Jul 2025

Nigel

Great Stay

Food was lovely

Business

4/10

Poor

01 Jul 2025

David

Our executive room (20) on the ground floor overlooked a wooden shed with plastic leaves on it. Bathroom had broken free standing toilet roll holder. Hazard for my husband. No toilet brush. Shower very difficult to work and access narrow. Drawers tiny so you could not store shirts. Wardrobe full of bedding so again could not store shoes or long dresses. Whilst we were warned of \"musical event\" on the Saturday night, the extremely loud music started at 5.30. We were not prepared for bad language and threat of aggressive physical fights. Our drink in the bar was very unpleasant. We could not have stayed in our room due to noise.

Leisure Partner

10/10

Exceptional

30 Jun 2025

Gaetane

Such a beautiful hotel with lovely staff. Be mindful that the town does not have AC at every hotel, but the George hotel has AC depending on the room that you pick. So choose wisely.

Leisure Family

10/10

Exceptional

26 Jun 2025

A

Great hotel, rooms adequate and clean, bar and restaurant great but it is the fantastic staff that makes this hotel excellent. From checking in to checking out, every single member of staff demonstrated a fantastic attitude and could not do enough for the guests. Well done

Business

10/10

Exceptional

22 Jun 2025

Paula

The bedroom was small but clean & comfortable. The outside space could have been swept as it was very warm & great to sit outside for a pre-dinner drink. Breakfast choice was good although the orders both mornings didn’t quite get right. Great location for the train station only 10 mins taxi ride.

Friends_and_family Family

10/10

Exceptional

21 Jun 2025

Paula

We had dinner in the Admiral Bistro & delicious food. Thank you. Car park.

Friends_and_family Family

10/10

Exceptional

20 Jun 2025

Claire

Clean and well presented, staff lovely. Be aware bar and restaurant get very busy at times as restaurant is popular with locals - have stayed multiple times and will stay again

Leisure Self

10/10

Exceptional

19 Jun 2025

Martin

When you have a teenager in tow it’s hard to find a unique hotel that can accommodate both in the same room but maintain privacy. The George is the perfect place. It’s in a great location and prior to booking I had no idea how nice the bar and restaurant was. I’m from the USA but have family in Norwich. We’ll be back.

Leisure Family

10/10

Exceptional

19 Jun 2025

Robert

Walked from the station to this lovely hotel on a nice spring evening and was pleasantly surprised by this lovely little hotel in a leafy suburb of Norwich. Reception staff were friendly and offered food in the connected restaurant / pub and or a drink. It felt homely in the good sense and the room was quiet, clean and comfy. Overall I really liked this spot. Doesn’t feel like a chain hotel, but not drab like some pub hotels can feel like. Would stay again.

Business

10/10

Exceptional

06 Jun 2025

DEREK

3 night business stop over .
Stayed here before , my definitely’ go to ‘ hotel when in the Norwich area .

Business

10/10

Exceptional

01 Jun 2025

John

The team serving were attentive and interested to ensure we received what we liked. The food quality was excellent with large satisfying plates for both dinner and breakfast. We would like to recommend it to anyone intending to stay there.

Leisure Family

8/10

Excellent

25 May 2025

Jayne

Great location, lovely reception and restauarant staff. Took a single room which was a great price. bed very comfy. Felt stair and room carpet wasn’t properly vacuumed and maybe needed a good clean. restaurant was very cute; nicely decorated.
All in all very happy with the place and may be staying again later this week.

Leisure Self

10/10

Exceptional

18 May 2025

Debbie

Beautiful hotel, staff were friendly and helpful. Lovely pubs nearby and close to town. Would highly recommend this hotel. We will definitely stay again.

Leisure

8/10

Excellent

15 May 2025

Jonathan

Nice hotel with very helpful and friendly staff

Nice hotel with very helpful and friendly staff . Room was on the small side but very comfortable and quite modern. Parking is limited if they have a function but staff made an effort to find me a space. Could hear the music from function in room but finished by 9:30 - 10pm. Food in the restaurant was wonderful and had a good range and atmosphere.

Business

10/10

Exceptional

14 May 2025

Matthew

Really friendly staff, great food.

Business Self

8/10

Excellent

13 May 2025

Andy

Not as good as it should be for the money

The room was noisy from all the air-con units outside the window. Also got smell from the kitchen extractors when had the window open for fresh air, they need extending by 3m.
As for eco why would you change the towels every day on a a 3 night stay. No split bins for recycling as per continent.

Partner

10/10

Exceptional

05 May 2025

Jennifer

Highly recommended.

Can not fault my staff at The George Hotel. Staff were friendly and helpful, room was clean and beautifully decorated. The location was only a 15 minute walk into city centre. Would recommend this hotel and would definitely stay again.

Friends_and_family Friends

10/10

Exceptional

30 Apr 2025

Helen

A fabulous welcome from the staff as I arrived. Easy parking in a fairly large carpark, though it is a first come first served basis. Lovely quiet room and clean and immaculate. A nice walk into Norwich, about a mile. Very good food menu and extremely attentive staff. I would recommend.

Leisure Self

8/10

Excellent

25 Apr 2025

Steven

Hotel was nice and clean but the walls were very thin and you could hear everything outside.

Business

10/10

Exceptional

21 Apr 2025

Mireille

Had a very pleasant overnight stay. Staff were friendly. Felt safe being solo.

Leisure Self

8/10

Excellent

17 Apr 2025

Matthew

Great for a short stay

Super friendly welcome from reception. For the price, the room was just what I needed for an overnight stopover. Location is easy to access, away from busy roads and the city centre is within walking distance.

Business

8/10

Excellent

14 Apr 2025

Frances

Lovely small hotel within walking distance of Norwich town centre. Super friendly staff, nice bar, decent dinner options and excellent breakfast. Room was quite small but totally fine for our needs

Leisure Friends

8/10

Excellent

10 Apr 2025

Matthew

Nice rooms

10/10

Exceptional

09 Apr 2025

Louise

Great place to stay and very friendly staff

Leisure

10/10

Exceptional

05 Apr 2025

Amy

Nice staff, clean room.

Leisure Partner

2/10

Poor

03 Apr 2025

JOHN

They should have a cancellation policy that works, they must be losing money, I couldn't make the night I booked,y fault, wanted to book the next night, no refunds or transfers.
Simply I didn't turn up, they could possibly booked someone else in my room, money, and I would have paid extra for the following night, so potentially they lost one nights booking

10/10

Exceptional

02 Apr 2025

Caroline

Fabulous

Fabulous

Friends_and_family Family

10/10

Exceptional

27 Mar 2025

Allison

Nice boutique feel to the hotel. Overall decor was good, a few tired elements let it down like the iron burn on the carpet and the bathroom flooring.
Staff very very friendly. Everywhere was very clean.
Good spot to stay to access the city centre.

Leisure Self

10/10

Exceptional

18 Mar 2025

Gary

Took some finding but once parked up the staff and facilities were first class.
Onion rings are a must if you are dining 👍

Business Self

10/10

Exceptional

12 Mar 2025

Matthew

Fantastic welcome at check in, 3rd time i have stayed, always a good stay. Thank you

Business Self

8/10

Excellent

10 Mar 2025

Craig

Room was a little small with some noise in the morning (6am) from pipes/water being used by other guests

10/10

Exceptional

01 Mar 2025

Paul

Wonderful staff, great location.

The location is great. Just outside the city. Cabs are a little bit annoying (no Uber - but the local app ABC Taxis is good. Plus reception has a “send me a taxi” button which works well.

I have to say, the staff here are incredibly lovely. Everyone cares about your stay, everyone is helpful and they made any questions I had - seem important and they really made it their business to sort things out. Hotel is beautiful, area great, bar and restaurant very good, staff? Best I’ve encountered.

Friends_and_family Family

10/10

Exceptional

26 Feb 2025

Emelia

Consistently excellent stay

I always come to the George BW when I visit Norwich and am consistently impressed. Every member of staff is welcoming, polite and willing to go the extra mile to ensure you have a great stay.

Business