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The Willow House

Norfolk · United Kingdom

2 High StreetView location

8.8/10Excellent272 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.8/108.8
Condition8.4/108.4
Location9.8/109.8
Neighborhood8.4/108.4
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Willow House

At The Willow House, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Breakfast is available for a fee. Free self parking is available onsite. Make yourself at home in one of the 7 guestrooms. Distances are displayed to the nearest 0.

1 mile and kilometer. Watton Clock Tower - 0. 2 km / 0. 1 mi- Richmond Park Golf Club - 1. 3 km / 0. 8 mi- Wayland Wood - 1. 8 km / 1. 1 mi- St. Martin Cathedral - 5 km / 3.

1 mi- Melsop Farm Park - 7. 2 km / 4. 5 mi- Swaffham Museum - 15. 2 km / 9. 4 mi- Market Square - 15. 2 km / 9. 5 mi- Church of St Peter and St Paul - 15. 3 km / 9.

5 mi- Strikes Bowling - 15. 6 km / 9. 7 mi- The English Whisky Co. - 15. 8 km / 9. 8 mi- Snetterton Race Circuit - 15. 8 km / 9. 8 mi- Scarning Parish - 16. 3 km / 10.

Read more about this hotelShow less

1 mi- The Green Britain Centre - 16. 4 km / 10. 2 mi- Lynford's Stag and Arboretum - 17 km / 10. 5 mi- Swaffham Golf Club - 17 km / 10. 6 mi. The preferred airport for The Willow House is Norwich (NWI-Norwich Intl. ) - 43.

4 km / 27 mi With a stay at The Willow House in Thetford, you'll be steps from Watton Clock Tower and a 2-minute drive from Richmond Park Golf Club. This inn is 0. 9 mi (1. 5 km) from Wayland Wood and 3. 6 mi (5.

7 km) from St. Martin Cathedral.

With a stay at The Willow House in Thetford, you'll be steps from Watton Clock Tower and a 2-minute drive from Richmond Park Golf Club. This inn is 1 mi (1.6 km) from Wayland Wood and 3.6 mi (5.8 km) from St. Martin Cathedral.

Make yourself at home in one of the 7 guestrooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Non-smoking

Check-in and check-out

Check-in from 2:00 PM
Check-in until 11:00 PM
Check-out until 10:30 AM
Minimum check-in age 18

Hotel policies

No elevators Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards
  • Minimal age
    18
  • Spoken Language

    English

Nearby attractions

Watton Clock Tower 0.2 km / 0.1 mi
Richmond Park Golf Club 1.3 km / 0.8 mi
Wayland Wood 1.8 km / 1.1 mi
St. Martin Cathedral 5.8 km / 3.6 mi
Melsop Farm Park 7.2 km / 4.5 mi
Swaffham Leisure Centre 15.1 km / 9.4 mi
Swaffham Museum 15.1 km / 9.4 mi
Market Square 15.2 km / 9.4 mi
Church of St Peter and St Paul 15.4 km / 9.6 mi
Strikes Bowling 15.6 km / 9.7 mi
Dereham Leisure Centre 15.7 km / 9.8 mi
Snetterton Circuit 15.7 km / 9.8 mi
The English Whisky Co. 15.8 km / 9.8 mi
The Green Britain Centre 16.4 km / 10.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 7
  • hotel
  • Car park
  • Check-in hour
  • Wi-fi
  • Bar
  • Restaurant
  • Breakfast
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    The Willow House

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    The Willow House

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    The Willow House

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    The Willow House

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Willow House

8.8
Excellent
272 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.8 /10
Condition
8.4 /10
Location
9.8 /10
Neighborhood
8.4 /10
Amenities
8.6 /10
100 reviews shown
8/10
Excellent
24 Jul 2026
Phil
The restaurant or bar food was fantastic, highly rated! DIY breakfast was great for me as 5 am starts and late finishes. Great price
10/10
Exceptional
17 Jul 2026
Alan
Have been staying here a few days a week with work over these past 3 months. Stayed in many of the rooms, ate, drank, was merry, and also shared the disappointment of an English World Cup semi final in their beer garden.
Apart from the Willow Tree Birds having a fondness for pooping on my car, and the odd thing not replenished by housekeeping at times, my stays have been nothing short of fantastic. Having the microwave, fridge and utensils in room is an added bonus. Duncan, a pleasure frequenting your establishment. I hope events bring me nearby so that I may stay again 🙏
Self
10/10
Exceptional
09 Jul 2026
Paul
Excellent stay here , Rooms are Clean and Bright. Parking avaialble at the front of the Hotel. Food was excellent and real Value for money. 2 choices for how you take breakfast , Continetal which is povided in the room in a little kitchenette area with toaster, microwave, fridge ect. or you can book and have a full english in the main resteraunt.
well recommeded. *****
8/10
Excellent
08 Jul 2026
Barbara
A little unconventional. Check-in was done by text with instructions how to get to our room which was not connected to the main building. The key to the room was in a secure box. Having said that the room was spacious, sadly not the bathroom. A cooked breakfast is not included in the price, however, cereals, bread, milk, etc. were available and there is a fridge and a microwave should you wish to bring your own food. It was a comfortable stay.
10/10
Exceptional
23 Jun 2026
james
Very good experience we had an enjoyable time many thanks to all
Partner
8/10
Excellent
21 Jun 2026
Maureen
It was a lovely pub, and the food was great. I would say the accommodation needs updating. But it had everything you needed
Friends_and_family Family
10/10
Exceptional
19 Jun 2026
Liam
Staff were very helpful even found me an iron as we were going to a family wedding. The rooms were clean and tidy, and comfy bed.
They thought of everything yoghurts, butter, bread milk, juice, cereal if you require an early start. Otherwise a beautifully cooked English breakfast by Duncan all fresh produce and tea or coffee. Would deffo stay there again👍
Family
10/10
Exceptional
19 Jun 2026
Erica
What a lovely sanctuary. We were well looked after. We had a calm comfortable room with all that we needed. The people were friendly and welcoming. Easy to access free parking. Thank you.
10/10
Exceptional
11 Jun 2026
Alan
Excellent as always. Room, food, service all exceptional.
Self
10/10
Exceptional
15 May 2026
Alan
Having the fridge and DIY breakfast is ideal if you have a very early start which I did.
10/10
Exceptional
30 Apr 2026
Alan
All very good. My ‘go to’ stay when in the area.
Self
10/10
Exceptional
29 Apr 2026
Alan
As ever the room, amenities, bar, food and service were very good. Do think my car has become somewhat of an attraction to the local pigeons who feel the need to make a mess almost daily but not sure the hotel can be held responsible for that! Will be back soon!
Self
10/10
Exceptional
20 Apr 2026
Helen
I arrived after the pub was shut, but the check in instructions I received were top notch and getting into my room was really straight forward.

The room was immaculate, everything was spotless and smelt lovely. A really decent sized room and great amenities. The DIY breakfast in the room was inspired, and very generous.

The bed was super comfy, lovely pillows and plenty of them, the location was fabulously quiet and I slept really well.

The only issue I had was that there was no hot water in the shower but I got creative and made do with the hot tap and a jug! The towels were huge, fluffy and wonderfully warm from the heated towel rail so it wasn’t so bad.

I wouldn’t hesitate to stay again.
Self
10/10
Exceptional
17 Apr 2026
Alan
Rooms are spacious with a comfy bed, decent shower, and a plentiful in room breakfast with a fridge which comes in useful.
Staff are very good indeed and evening meals were excellent.
Will be returning.
Self
8/10
Excellent
03 Apr 2026
Susan
A little rough around the edges but a comfortable stay. Lovely food
8/10
Excellent
25 Mar 2026
Carol
We’ve stayed here previously albeit in a different room
Pleased with the room -there’s a radiator & an electric heater if needed.
I did think bed linen needed ironing & I dropped something under the bed & not sure it had been hoovered in a while -fluff & bits
Think the breakfast items in the room are a good idea. We didn’t have milk last time so took some with us this time & milk was already in the fridge. There’s a selection of cereals, yoghurts & fruit juice or a full breakfast can be taken in the pub
The pub does very good food & huge portions
You can hear when next room using water but room is quiet on the whole
Check in is easy as you’re contacted before & told keys are in the key safe with code given
Would we book again -definitely
Partner
10/10
Exceptional
27 Jan 2026
Christine
Staff was so helpful.
Leisure Partner
10/10
Exceptional
31 Dec 2025
Daniel
Nice warm spacious room with comfortable beds
Leisure Family
10/10
Exceptional
23 Nov 2025
Marion
Very satisfactory in all areas warm and cosy welcome fruendly and helpful staff made very welcome nothing was to much trouble
Friends_and_family Family
10/10
Exceptional
23 Nov 2025
Julia
10 out of 10 for everything. Spacious family room, clean, well lit, comfy beds, great pillows. Bathroom small but excellent - good hot shower, clean mastic round shower tray, clean grouting. Great breakfast and evening meal. Really there is nothing to fault - Really would like another reason to go and stay.
Friends_and_family Family
10/10
Exceptional
25 Oct 2025
Tanweer

Defo recommend

Loved the whole stay
8/10
Excellent
11 Sep 2025
Esther

Good value, nice room.

Stayed for just one night whilst visiting friends nearby. Clean comfortable room with coffee and DIY breakfast facilities. Excellent full English breakfast (you need to book in advance). Our shower didn’t work however, looks like the water was off. We were in a rush so just used the sink and didn’t try to get someone to look at the shower. I am sure they would have sorted it.
Friends_and_family Family
10/10
Exceptional
01 Sep 2025
Ilona
Great location for our overnight stop. Great bathroom, great breakfast, lots of parking spaces available.
Friends_and_family Family
2/10
Poor
21 Aug 2025
Katie
The room (room 8) was infested with moths and the shower barely worked to the extent that I gave up trying to use it.
Business
10/10
Exceptional
16 Aug 2025
Laura

Very comfortable stay

Hotel exceeded our expectations - large room, comfortable bed with light breakfast included a nice touch. Even had a fan which was put to good use due to hot weather. And good value for money!
Partner
8/10
Excellent
13 Aug 2025
Paul
A little run down and need of TLC. Room was clean and tidy. Bathroom was very tight for size.
Business
8/10
Excellent
09 Aug 2025
John

Decent enough for the price.

The hotel overall is acceptable, was clean and comfortable. I had an evening meal which was good quality.
What is above and beyond are inclusion of fridge, microwave and toaster with some bread butter and cereals.
Only real gripes were the bathroom was cramped and no WIFI which apparently had been down for some time. I was able to use the WiFi in the bar while I ate.
Business
2/10
Poor
21 Jul 2025
Ann
We arrived late to a building site. Grappled for a key in a cobwebby entrance. The room looked cleanish but it smelt kind of musty and felt like there was a film of grease everywhere.
Friends_and_family Family
8/10
Excellent
14 Jul 2025
Suzanne
A lovely room and very nicely set out
Lots of breakfast choices with clean appliances
Perfect for my one night stay
Leisure Self
10/10
Exceptional
13 Jul 2025
Rachel

Willow

Lovely rooms. Clean and comfortable.
Friends_and_family Friends
8/10
Excellent
27 Jun 2025
Timothy

The Willow House is now looking tired.

I have always stayed here whilst working at Snetterton Circuit. Rooms are spacious with a fridge, microwave and breakfast items in the room! Great for me with being away early in the mornings.

Arrived on Friday evening having been sent details of the keycode to access my room. Been working all day so I went straight to the bar for a drink and food at about 7:55, The was a group of 7/8 people ordering food and and by the time I could be served I was greeted with the \"kitchen closes at 8!\" I was tired (so didn't want to have to go out elsewhere and I was actually staying there, so the lady behind the bar checked with the kitchen coming back with a flat no! Not impressed. To close a kitchen at 8pm on a Friday does seem a bit early? I was heading back to my room. Googling where else to go when another lady caught up with me and said she would tell the kitchen to serve me!

Unfortunately, the wifi was not working at the Willow House and the mobile data signal is very poor, which gave me serious problems with work in the evenings meaning I didn't get to bed until the early hours.

In the morning I was hoping for a refreshing shower to wake me up, bit unfortunately it wasn't much more than a dribble!

On Saturday evening I called in at the nearby Tesco to get a microwave meal to avoid the problems of the previous night.

Another long night with no wifi and in the morning the shower water gave up typically when I had shampoo in my hair!

Not the best of experiences
Business
8/10
Excellent
04 Jun 2025
John
Quirky hotel, but clean, quiet and comfortable.
Business
6/10
Pleasant
23 Mar 2025
Roy
Sorry but needs a good tiding up found the evening staff not very welcoming was left alone after our main course for a long while went to the bar to order sweets only to be told the kitchen was closed
Leisure Partner
10/10
Exceptional
07 Sep 2024
Frank
Lovely looking main building, friendly approachable staff and clean rooms.
Leisure Partner
6/10
Pleasant
06 Sep 2024
Lynn
Beds comfortable
Leisure Family
10/10
Exceptional
19 Aug 2024
PETER
We were really impressed and will certainly keep this property in mind should we need to stay in the area again.
Plus Points
Having a key safe outside the room made booking in and out so easy.
The room had a well stocked mini fridge, a microwave, a toaster a selection of cereals, preserves etc available for a DIY breakfast as well as a TV.
All the staff we had dealings with were friendly and helpful.
The meals were far larger than expected and well cooked, we actually called back on the way home for a meal because we were so impressed with the dinner we had while staying.
Minus Points all of which are more of suggestions rather than complaints.
No shaver socket in the bath room, a two pin plug adaptor would solve that problem although they may get pinched by some guests, similarly a USB adaptor.
One other observation although I appreciate it may be due to the ongoing building work was a metal box section going across the path in the passageway, I felt it was a trip hazard which could be hazardous especially for elderly guests.

Other than that All in all a great place to stay
Leisure Friends
10/10
Exceptional
18 Aug 2024
David
Easy check in, staff were excellent.

Food was really good.
Business Self
10/10
Exceptional
28 Jul 2024
Paul
Absolutely excellent service, outstanding food, wonderful staff who couldn’t do enough for us. Currently going through renovations but the room was very clean, DIY breakfast was topped up each day and can recommend the full English, which was an extra charge but definitely more than worth it.

Thank you to all the staff and will definitely return
Leisure Family
10/10
Exceptional
17 Jul 2024
Ruth
The shower was unusable as the thermostat didn't work.....could have caused severe burns.
Leisure
6/10
Pleasant
06 Jul 2024
Verified traveler

Not a bad stay

Comfy bed and reasonable DIY breakfast (cereal / toast / yogurt / juice) but property a bit tired outside and inside. We had the joy of a water pump constantly on and off all night which kept us awake. Sound proofing in general isn’t brilliant. Did the job for a night but it is not the height of luxury - damp in bathroom and ceiling clearly had a leak at some point. The welcome message states they’re under going some refurb - I didn’t see any work ongoing.
Partner
8/10
Excellent
30 Jun 2024
Paddy
We wanted to stay in a typical coaching inn and this fitted the bill nicely. Lovely comfy beds and very quiety. Easy parking and very convenient location. Nice, helpful staff.
Leisure Friends
6/10
Pleasant
23 Jun 2024
Richard

Disappointed as it could be so much better

The room was clean but there was a lack of attention to detail. The toilet had not been cleaned properly and needed flushing to get rid of part flushed waste. There was an open packet of Alpen cereal in the breakfast basket which should have been noticed as unsealed when the basket was replenished. There is a toaster in the room with a sign saying not to have it set too high as the smoke may set the smoke alarm off (the rooms are all linked so if an alarm sounds it goes off in every room). Surely it would be better not to have a toaster and rather than bread have croissant or pain au chocolat instead. The smoke alarm appeared to be missing, although the base was in the ceiling there was no unit fitted. The fridge had a pint of milk but after arriving in the afternoon we each had a cup of tea, when we had another cup after waking in the morning there was insufficient milk left for both of us to have a cereal breakfast and so a 2pint bottle of milk would be more useful.
Partner
8/10
Excellent
31 May 2024
Andrew
I've not stayed here for quite a while, but thought I'd give it another go. Really friendly, comfortable room, good breakfast. Would definitely stay again - good value!
Business Self
8/10
Excellent
29 May 2024
Natalie
Rooms were a big size. A little cold and needs a bit of a refurb but generally good value for money. Pub is lovely, I didn’t try the food.
Leisure Self
6/10
Pleasant
25 May 2024
Brian
no hot water and no extra blanket. No smoke alarm only remains of one.
4/10
Poor
23 May 2024
Andy
Leaking ceiling.
Business Self
10/10
Exceptional
28 Apr 2024
Jacqueline
Easy check in. Lovely big room. Very clean with a huge bed a compact but adequate bathroom. Loved the in room continental breakfast. In all, a very comfortable nights stay and would definitely stay again.
Leisure Partner
10/10
Exceptional
19 Apr 2024
Jon
Only stayed over for the night but was a lovley room. Very clean and very comfortable and the pub was great. Will be staying again next time im up that way
Leisure Self
10/10
Exceptional
12 Apr 2024
Mark
Nice big room, decent bed. Good check in process, nice DIY breakfast. Would stay again
Self
10/10
Exceptional
29 Mar 2024
Barbie

Will stay again

Food was delicious, both evening and our cooked breakfast. Came with continental in room but fancied a cooked one. Also had microwave oven, fridge and toaster too, which would be a bonus if staying longer. Dog friendly and very friendly staff. Ignore the building site outside whilst they are renovating.
Partner
8/10
Excellent
21 Mar 2024
Shaun
Room was very clean and very well equipped together with a extremely comfortable bed. Food in the pub was exceptional in terms of quality and portion sizes!!
Staff were all very friendly and welcoming.
Only minor negative observations are that the annex accommodation is a little tired from the outside and beware the footway leading to rooms as there lurks an unmarked trip hazard across the pathway - be careful !!
However, overall, a very good place to stay and we would recommend.
Leisure Partner
10/10
Exceptional
16 Jan 2024
Robert
Around the property there is renovation going on but it did not detract from our stay. The staff were very polite and friendly. Would definitely ho backs again.
Partner
10/10
Exceptional
10 Jan 2024
Verified traveler

Warm and inviting with a charming bar

Room was clean, warm and well equipped. Staff are friendly and accommodating. Carpark is large and easy find. Bar is wonderful, would stay again.
Business
10/10
Exceptional
12 Dec 2023
Peter
Very comfortable and friendly there lovely rooms staff helpful
Leisure Partner
10/10
Exceptional
10 Nov 2023
Stephen
Excellent all round
10/10
Exceptional
09 Oct 2023
Carol
It was ideal for me attending a wedding nearby. They helped me arrange a taxi to and from the wedding venue. Staff that I met were helpful and friendly
Leisure Self
10/10
Exceptional
10 Jul 2023
Timothy

Spacious well equipped rooms with great restaurant

I stay at the Willow House a couple of time a year with work and have always found the accommodation to be excellent. Spacious rooms with plenty of power points, fridge, toaster, microwave and some breakfast supplies in your room. The bed is comfortable and although the ensuite is compact, it has everything you need. The restaurant serves great food too.
Business
10/10
Exceptional
08 May 2023
Peter
The DIY breakfast is a brilliant idea.
Loved the Shower.
Leisure Self
4/10
Poor
22 Apr 2023
Steve
Rooms was a nice size shame about noise in bathroom and the outside was very full off rubbish ba big tidy up would have made it a better stay
Business Self
6/10
Pleasant
19 Nov 2022
Jean

Needs a refresh, could be lovely.

Watton is a nice little town with very little visitor accommodation, so Willow House was full. The pub and restaurant is popular with nice friendly staff. However, the rooms are shabby, randomly and cheaply decorated and in the case of my room, damp. Brownie points for the solar panels but no option to separate waste for recycling.
Business
10/10
Exceptional
30 Sep 2022
Lee
Lovely hotel and restaurant
Business
10/10
Exceptional
29 Sep 2022
Lee
Lovely room and restaurant. Excellent service by manager Mel.
Business
10/10
Exceptional
02 Sep 2022
JOSEPH
every thing was more than good
Leisure Family
6/10
Pleasant
12 Aug 2022
Valerie
Room facilities good outside areas could do with a spruce up
Leisure Friends
10/10
Exceptional
07 Aug 2022
E

So easy to book in and stay

My daughter and I had a lovely couple of days staying with you. The ease of booking in contactless was fantastic.
The complimentary breakfast was an added bonus.
My daughter was thrilled when we returned after a day out to find her teddies had been tucked into bed ready for her.
Friends_and_family Family
10/10
Exceptional
31 May 2022
Christine
I stayed at the willow House for 4 days and 3 nights, visiting family who live nearby, exceptional service, with room being cleaned daily, a fridge, microwave, toaster and kettle in the room’s ,eating and drinking in the hotel pub as well, all food is homemade, portion size’s great even from a sandwich to jacket potato, to a main meal, sides and dessert’s offered as well, I managed a cherry and apple crumble after a prawn jacket, oh my if you like coleslaw, this homemade coleslaw I feel must be the best I have ever tasted, will definitely recommend and stay here again
Christine
Friends_and_family Family
10/10
Exceptional
28 Mar 2022
Timothy

Specious bedroom excellent food

Spacious bedroom with DIY breakfast, incl. toaster, fridge with milk, yoghurts, bread, butter cereals etc which was great with making an early start each day. Also the usual kettle with tea coffee and biscuits etc. These were all replenished daily as were toiletries etc so great service on this front. Most accommodating in the restaurant in reserving a table for later arrivals back from work, The food was excellent with a good choice and the portions were generous. Staff were friendly and welcoming, so all round an excellent hotel
Business
6/10
Pleasant
10 Mar 2022
Verified traveler
The room was clean, comfortable and well maintained but was disappointed that no mention was made when booked that the pub/restaurant wasn't open. Booking was non-cancellable so couldn't change my mind when i got the text message from the Willow House informing me of this. Room had a microwave, toaster and very noisy fridge so had to go to the local Tesco for my food as no restaurants nearby, and breakfast was provided in a bag or in the noisy fridge. Wasn't told of this before i booked either. Didn't help that the bottle of milk provided was out of date! I travel a lot and always support local business rather than chain hotels and this could've been so good but was let down by poor communication.
Business
6/10
Pleasant
09 Mar 2022
James

clean, functional but inpersonal

The room was big, airy and comfortable, the towels are tiny and for some reason the radiator had been turned off, i arrived late so assumed the timer had gone off for the day but was very cold all night and when the heating didnt come on in the morning, it was pretty unpleasent trying to get ready. My biggest issue was the fact that i saw nobody for the entireity of my stay, if i wanted a souless room only experience there are plenty of chain hotels available. When you book a pub with rooms I think it's only fair to expect a much higher level of good old fashioned English hospitality, the checki n was via a text message explaining how to access my room and the break in your room concept is horrible. there are no personal touches operating in this manner and as a diabetic there was no access to sweetners or green tea, the kind of things you could request in a restuarant environment. Covid restrictions have now been lifted so there is no logistical reason to operate in this way. please go back to proper breakfast arrangments ans a proper breakfast offered as standard.
Business
10/10
Exceptional
14 Feb 2022
Lee
Great stay, ideal location for us
Friends_and_family Family
10/10
Exceptional
20 Dec 2021
john

Nice place

Great place. Nice little self contained apartment (not part of the main building).
Car parking busy, but there is free parking nearby as well.
Giving middle marks for eco friendliness as we couldn't find a way to turn the heating down and had to open windows as it was a bit warm for our tastes.
Nice place and very good for the high street
Partner
10/10
Exceptional
04 Oct 2021
Tina

Beautiful place amazing staff

From start to finish this was a wonderful experience. Cannot recommend this beautiful gem of a hotel enough . The staff go above and beyond nothing is too much trouble.
Friends_and_family Friends
6/10
Pleasant
29 Sep 2021
Gary
Was a nice hotel room, but the outside of the room had a rusty trolley and bolpt3 of oil oil
Business
2/10
Poor
28 Sep 2021
Shiraz
I was very upset that they charge extra for fresh breakfast. It was very clearly indicated that breakfast included but received a message from willowhouse. Attached .
\"\" Hi Shiraz

Duncan from The Willow House here.

With regard your room booking with us today.

PLEASE READ THIS TEXT THOROUGHLY.

We hope you have checked your re-confirmation mail, as it explains our on going processes due to Covid 19.

As we are still trying to be as non contact as possible, for the moment, so here are some brief details of things you should be aware of, whilst checking in & in general!

As described in your confirmation email.

We are serving a complimentary lite DIY breakfast, in our rooms.

But, we are now offering as an extra. A fully cooked Breakfast, in our Dining Room from 7.30am. Please see our website or the Breakfast Info sheet in your room.

This service is a bolt on at a costs £11 per person, per day.

This needs to be booked on arrival or before.

Please see our website for further details & booking!

As you arrive at the Willow’s, you will enter our gravel car park. As you look at the building, to the right hand side, which is now partially hidden behind our Marquee, you will see a passageway. Through the entrance to our Marquee, If you follow this corridor to another set of doors, turn left and through another set of doors you will find you room, to the right of the path, your room number, is below. There you will find a key code box with 2 keys in\"\"
Very bad ...
Business Self
10/10
Exceptional
13 Sep 2021
Verified traveler

Highly Recommended

Lovely stay, spacious clean room and dog friendly too.
Partner
10/10
Exceptional
06 Sep 2021
Timothy

Excellent, thoughtful central accommodation

Excellent accommodation. Fridge, microwave and toaster in good sized room, with a selection of cereals, bread, milk, yogurts etc, so ideal when you need an early start. Excellent food in the evening served by friendly staff. All in all 10/10
Business
8/10
Excellent
16 Aug 2021
John

Good place to stay.

Nice comfortable clean room, friendly staff, good parking, good food.
Self
10/10
Exceptional
11 Jul 2021
Verified traveler
My partner and myself stayed just one night as part of a round trip. The welcome was great and the owner and staff were extremely helpful. They have a good COVID procedure which is adhered to in these pandemic times. The room itself was clean and tidy with a comfy bed. There was a low level noise from the bar/restaurant that travelled but not enough to allow us to get off to sleep. The restaurant sold good bar food and had a decent range of alcoholic beverages. During the meal we were very well looked after by the staff and owner. There was a complimentary breakfast in the room which was a good selection of cereal, toast (plus jams etc), yogurts and milk plus tea/coffee etc. Both my partner and myself would stay again when exploring the area around here.
Leisure Partner
10/10
Exceptional
27 Jun 2021
Garry

We had a love stay at the Willows inn

We had a great stay. COVID check-in with a text with room number and key safe code so you go straight to the room. We ate in the restaurant and the food was very tasty. Warning portions are a good size. We struggled through a starter and main course. Defiantly no room fir desert. Staff were very chatty and helpful. Breakfast was only in the room and a little limited. Needed some ham and cheese or something to make it mire a continental breakfast. We will be going back as we really liked it and it’s in a good central location in Norfolk.
Partner
10/10
Exceptional
17 Dec 2020
Lee
Nice hotel
Business
10/10
Exceptional
04 Dec 2020
Melvyn

Very comfortable and COVID-19 safe

The hotel has gone to a lot of trouble to provide a decent in-room breakfast unlike a lot of hotels who just say no.
Business
6/10
Pleasant
12 Oct 2020
Danielle
Average and some staff rude
Friends_and_family Friends
10/10
Exceptional
16 Feb 2020
Verified traveler
Very deceptive from the outside - spacious comfortable rooms, clean bathrooms and friendly staff. The included breakfast was rated by one of our group as “the best I’ve had in a very long time” - would definitely stay again
Friends_and_family Friends
10/10
Exceptional
14 Oct 2019
Patricia
The staff were particularly helpful and friendly. Our dog certainly felt at home. One of the few hotels that say they are dog friendly and mean it. Food was first class to.
Friends_and_family Family
10/10
Exceptional
01 Oct 2019
Verified traveler
Wonderful staff and the meals were huge and excellent.
Leisure Family
10/10
Exceptional
25 Sep 2019
Verified traveler
A good place to stay near the town and good main road
Friends_and_family Family
10/10
Exceptional
19 Aug 2019
Verified traveler
Accommodation was good and the staff were very friendly and helpful. They catered well for one of us who is Coeliac and requires a gluten free diet.
Friends_and_family Partner
10/10
Exceptional
22 Jul 2019
Katrina
Friendly staff good service,spacious light airy room. Great breakfast and evenig meal. Lovely traditional pub
Partner
10/10
Exceptional
21 Jul 2019
Verified traveler
Good location, Good food and friendly efficient service.
Leisure Partner
10/10
Exceptional
04 Jul 2019
Matthew

great stay in Watton

nice pub great breakfast and comfy room
8/10
Excellent
20 Jun 2019
Verified traveler
Great location for what we needed. Food and staff great.
Friends_and_family Family
10/10
Exceptional
17 Jun 2019
Heinz
Great breakfast, lovely room. Happy.
Partner
10/10
Exceptional
22 Apr 2019
David

Willow House, like finding buried treasure.

Not sure what I was expecting but Willow House surpassed it.
A local pub with great atmosphere and fantastic rooms that were very surprising, the room we had was big, it was very clean, the decor was pleasant, the bed was comfy and actually smelt clean, it has everything you need for a night away, decent shower, fridge, tea and coffee facilities.
The breakfast was amazing, it was included in our stay but you can pay separately, it is definitely worth it, everything about the breakfast was quality.
My wife and I have already recommended Willow House to friends. We will definitely be staying again!!
Family
6/10
Pleasant
07 Apr 2019
Verified traveler
We arrived late, friendly service and got to rooms which were okay and food was nice slightly slow but nice.
Friends_and_family Family
10/10
Exceptional
12 Dec 2018
Catherine

Mrs Wray

A great place , clean good facilities, food excellent, staff welcoming.
Family
8/10
Excellent
13 Nov 2018
PD
Great full English breakfast & nice, clean accommodations. We would consider staying there again, if in the area in the future.
10/10
Exceptional
24 Oct 2018
Pauline
Very nice, breakfast was delicious and we had big portions.
10/10
Exceptional
24 Oct 2018
Terry
Rooms large ,cosy and very clean and tidy . Breakfast was one of the best we have had , plenty of choice freshly cooked , staff very friendly and helpfull . Will certainly be stopping there again .
10/10
Exceptional
22 Oct 2018
Shiralee

We are happy comfortable that room lovely room

For my friend birthday party we enjoy it
Friends
10/10
Exceptional
11 Oct 2018
John
Lovely old building.
Excellent food.
Convenient location,

Location & surroundings

The Willow House
2 High Street, Thetford, United Kingdom

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The Willow House

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