Bell Hotel

United Kingdom , Norfolk
THETFORD, King Street, . 0 .
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50 reviews shown

10/10

Exceptional

28 Feb 2026

marina

Muy amables y muy cómodo
Espacio agradables
Los empleados muy amables todo el tiempo
Recomendables

Partner

10/10

Exceptional

13 Jan 2026

Tha

Nice

10/10

Exceptional

03 Jan 2026

Patricia

Always a great stay here!

Leisure Self

10/10

Exceptional

01 Jan 2026

Caitlyn

Great experience as always. The staff is always friendly and helpful.

Leisure Self

10/10

Exceptional

01 Jan 2026

Caitlyn

Great customer service and clean rooms. Positive experience overall.

Leisure Self

2/10

Poor

17 Dec 2025

Cedrick

Easy to parking

Business

2/10

Poor

10 Dec 2025

melanie

The room was dirty, hadn't been vacumned, the microwaves were filthy downstairs there's no microwave or mini fridge in rm for 60$ rate, one towel n pillow for 3 days per 2 ppl n no cleaning svc filthy bedding

Partner

2/10

Poor

03 Nov 2025

Shawn

The room wasn't clean the bathroom door was broken and they wouldn't allow visitors unless they check in at the front desk and also no TV remote or towels for the shower and no bedside desk so basically the room was a total mess and left it that way when I check out

Leisure Self

2/10

Poor

02 Nov 2025

Jerry

I did not stay there. We walked in trash like empty booze bottles in the parking lot. The hall way stunk of POT. Across the hall the music was loud. And the beds had bed bugs. So we left after just walking in the rooms and turning around to leave. From a scale 1 to 10 it was a - 0

Friends_and_family Family

4/10

Poor

06 Oct 2025

Jeffrey L.

Front desk is usually not manned. Had no towels which took several visits to the front desk to talk to someone. She was able to find 2 clean bath towels that I could use, but in the 2 day stay, that is all I had. The room had no garbage cans or any soap/bathroom supplies. I use cheap rooms and usually, if they are clean, I am totally satisfied. This room was clean, but the rest sucked.

Self

2/10

Poor

25 Sep 2025

Dana

Probably the worst room I've ever stayed in, fine if you're truly desperate. The lady at the front desk was very nice tho.

Partner

8/10

Excellent

21 Sep 2025

dennis

one night in moline

middle of the road, no facial tissue, no tv, no clothes hangers, only one lamped that worked. parking was good, was quiet at night.

Self

2/10

Poor

02 Sep 2025

Kari

Nasty place

The room was infested with bugs and dirty. The room stunk. Noisy. Mold in bathroom. Building should be burnt down.

Partner

2/10

Poor

31 Aug 2025

DeAnna

The site says this hotel is completely non smoking. I arrived to find, thats not the case. The halls wreaked of marijuana and cigarettes. I walked in the room and smelled like an elederly ladies perfume. The smell was so bad, it made vomit. Also, Tv as well as the cable cord were broke. I didnt realize when booking, this location doesnt have a fridge or microwave in the rooms. I checked out 4 hours after checking in due to the foul smells. I requested a partial refund per the hotels policy and was advised they werent giving me any of my money back. TERRIBLE experience all around

Leisure Self

2/10

Poor

15 Aug 2025

Samantha

The place smelled like piss and it was filthy. The ceiling was falling out in the hallway. Our room itself was ok, but no fridge nothing extra just a bed and tv.

Leisure Partner

2/10

Poor

10 Aug 2025

Melissa

ABSOLUTELY HORRIBLE AND SCARY

This place should not even be in business, it was absolutely THE most disgusting place I've ever been
Cockroachs EVERYWHERE!! Very questionable people outside , was there with my 16 yr old and we were being cat called by thugs in the parking lot, bed linens had holes and there was one small hand towel and when I very cautiously picked it up it had been used , and stained with some yellowish pink substance, no fridge no microwave and the site says something about a nice outside retreat pool area that we couldn't nor did we want to find we couldn't even stay we left

Friends_and_family Family

2/10

Poor

10 Aug 2025

Amanda

I have bed bug bites and now have to ensure i didn't bring any home. There were bugs in my room and
The towel smelled

Leisure Self

2/10

Poor

04 Aug 2025

Jay

My room looked as though it had not been cleaned in years. It smelled awful. There was black mold. I was un able to get arefund for my reservation, so i had to pay for a different hotel. Don't reserve a room here!

Business_and_leisure Self

10/10

Exceptional

25 Jul 2025

Pwali

Nothing was wrong

Business_and_leisure Friends

8/10

Excellent

24 Jul 2025

Amber

Transportation is close and easy to access

10/10

Exceptional

23 Jul 2025

Caitlyn

Nice clean room. room was well taking care of

10/10

Exceptional

22 Jul 2025

Caitlyn

Great customer service and very nice rooms

Business_and_leisure Self

8/10

Excellent

20 Jul 2025

Amber

Right next to south park mall

8/10

Excellent

17 Jul 2025

Amber

People are friendly and its quiet

Leisure Pet

4/10

Poor

15 Jul 2025

Allen

did not have my reservation, did not provide two beds, or even a king as ordered. Room had only one bath towel, and no garbage bag. Carpet was encrusted with plaster and paint.
Tv did not work. I was told by phone pet fee was 15, was charged 30. Will never stay thier or recommend to others.Desk clerk did the best she could, however the overall experience was horrible.

Leisure Pet

2/10

Poor

10 Jul 2025

Sarah

Not recommended

Business Pet

10/10

Exceptional

09 Jul 2025

Caitlyn

I've been staying here any chance I get and it feels like a home away from home. The staff are very friendly and have gone above and beyond for me when I need anything accomodated. Highly recommend!

Leisure Self

10/10

Exceptional

09 Jul 2025

Caitlyn

Great customer service!

Leisure Self

2/10

Poor

08 Jul 2025

Lisa

Worst place I’ve ever encountered

We tried checking in at check in time and no double beds were even an option. She gave us keys to the one she had. It was occupied and reeked of cigarettes. The manger said he would refund us cause we never even could check in or stay but never did

Friends_and_family Family

10/10

Exceptional

07 Jul 2025

Caitlyn

Great customer service and the new rooms are beautiful!

Leisure Self

10/10

Exceptional

06 Jul 2025

Majenta

Helped by taking a lot of stress off in such easy ways, best place to lay your head and close your eyes

Friends_and_family Family

8/10

Excellent

02 Jul 2025

Amber

Across the parking lot from south park mall and a city bus stop so easy to get where you need to go.

Leisure Pet

10/10

Exceptional

02 Jul 2025

Jennifer

I really enjoyed this property it was friendly service, quiet, and good cable

Leisure Partner

10/10

Exceptional

26 Jun 2025

Caitlyn

I have a wonderful stay.

10/10

Exceptional

26 Jun 2025

Caitlyn

The room was clean and well maintained!

2/10

Poor

26 Jun 2025

Adel

didnt like anything, smelled bad floors are dirty and the ac was not working.
the reception open the door room with there card cause computer was not working to issue a card for the room. and they saw the ac was not working and didnt do anything.
if i slept on the street it would be more clean and freah air

Business Self

2/10

Poor

21 Jun 2025

Melanie

Lobby Generally dirty. No hot water so we did not stay. AC in the lobby wasn't working either, it seemed.

Friends_and_family Family

2/10

Poor

21 Jun 2025

steven

When i checked in, i was told they had no hot water. Room was damp and musty. Obvious that filter had not been changed. Cobwebs and LARGE spiders. Security bolt for my door did not work. I moved the chair in my room from one side to the other. I slept with one eye open the entire night. Left as quickly as i could in the morning. They should burn this to the ground. This has no business being open!!!

Self

2/10

Poor

21 Jun 2025

Ramzi

The employees were rude the whole second floor needs extensive renovations to be up to par for adequately being livable

Business

6/10

Pleasant

07 May 2025

Amelia

Need improvement. Cache rooches

2/10

Poor

04 Apr 2025

Stacie

We only stayed at this hotel long enough to get into our room completely disgusted get an Uber and leave. Now I’m trying to get a complete refund. This hotel is disgusting, dirty, and it smells horrible. The room was filthy. The bathroom was filthy. Our beds were dirty and had holes in the comforters. The floor was so dirty. We couldn’t take off our shoes. We literally went into the room and couldn’t even sit down. It was the worst experience ever.!!

Leisure Family

10/10

Exceptional

28 Jan 2025

Charles

Nice cozy place

The front desk agent was so nice and professional. She let me check in early due to a car emergency that I had she ensure that I was safe and that the room was clean. She was a pleasure to work with and be able to meet. I would definitely recommend this to people who are trying to save money And want a nice place to stay. I had a room on the first floor, which was renovated to a nice cozy room.

Self

2/10

Poor

16 Dec 2024

James

This place is just NASTY !!!!

2/10

Poor

29 Oct 2024

Tatiana

Nothing was good bugs, bugs and more bugs

Leisure Family

2/10

Poor

07 Sep 2024

Edward

Staff is extremely unprofessional and not available. Charged for being let in your room.

Business_and_leisure Family_with_children

2/10

Poor

04 Sep 2024

Charles

This was the absolute worst hotel I had ever stayed in. The attendant first gave me a room that was supposed to had been cleaned that day. When I opened the door, flies flew out of the room, and it was absolutely disgusting. I could not see the floor due to garbage and multiple sleeping bags, and it smelled very bad. I went to the desk to tell her someone was living in there and that they would need a bomb to clean it. She gave me a new room. I am pretty sure this was the room in the picture of the hotel. She went down to the room and turned on the water and air conditioning, and then let me go to the room. The toilet ran all night, and the next morning there was a large puddle in the bathroom and even more in the hallway. It sounded like a party all night, and I could not call the desk because there was no phone. I did not feel safe enough to walk to the front desk again. Also, there was no refrigerator in the room. I would not ever stay here even at it's cheap price. The bed was clean though.

Leisure Family

2/10

Poor

07 Aug 2024

Cassandra

Bed was comfy, but there was cockroaches everwhere. Black chips coming out ice machine.

Leisure Family_with_children

2/10

Poor

23 Jun 2024

Irene

We had no hot water and manager refused to switch room. We left a day early and manager refused to refund our money. Also, bathroom door wouldn’t close and ac was blowing warm air. It was 90 degrees out. Worse stay ever.

Leisure Partner

2/10

Poor

23 Jun 2024

Stephanie

This property is the worst place I’ve ever stayed. I was uncomfortable the entire 6 hrs I was there. Roaches in the room, smelled of dirt, weed and cigarettes mixed together, and generally the energy is unsafe and sketchy. As a single woman, I won’t be back, and encourage you to stay close by or across the street with higher quality, brand name hotels.

Business Self

4/10

Poor

23 Jun 2024

Nancy

Well, I guess it's my fault for gambling on this place despite quite a few other bad reviews. I was charged double per pet (2 working dogs) since I was unable to pay the fee online. Despite calling ahead to make sure that pets were allowed and the fee not being mentioned, as well as disclosing during the booking that it would be 1 adult and 2 pets. The lady at the front desk was as helpful as she could be, but considering the condition of the building, I think it is more a lack of necessary attention from the owner. Somehow I ended up paying a lot for a room with mold, sewer flies, no fridge, cat food and garbage in the cabinet, graffiti on the wall (inside the room). . . The list could go on (dreading that we might end up with bed bugs based on a previous review that I thought was over exaggerating). That was the 3rd room that I received, since the 1st room had the latch drawn and another person already in it. The 2nd room the AC did not work and it is currently almost 100 at this location. With 2 large dogs (they were the reason I decided to get a hotel room for the AC instead of camping) that was a requirement. Again, I don't blame the staff at the location, they seem just as fed up with condition of the establishment. I am very confused as to all of the reviews saying that it doesn't deserve the bad reputation it has. I don't usually take the time to leave bad reviews, but I guarantee this is warranted. . .

Business Pet