Name: Dragonfly Hotel Bury St Edmunds
Address: Symonds Road,Bury St Edmunds, Bury St Edmunds, IP32 7DZ, GB

6/10

Pleasant

26 Jul 2026

Shane

Room was good, place was clean, staff friendly. We had a fire alarm at 6am which then went off, and came back on again after about 1 minute. Was on long enough for us to jump up, start chucking clothes on, but not get out of the room. Not sure on the cause, but wasn’t ideal. Breakfast was a bit of a let down. Very sorry looking, nothing topped up, what was out wasn’t in great shape! Few odd bits of over ripe basic fruit, one mini croissant uncovered, no other pastries, no mugs left for coffee. Even at £12 each, I felt it was far from great. Would stay again, but skip the breakfast.

10/10

Exceptional

24 Jul 2026

Rami

Everything was great. They have a nicer breakfast included rooms are clean..
Definitely recommended for the price in the small town. They have a nice view. It is also a quiet area if you’re troubling for a business.

6/10

Pleasant

20 Jul 2026

Yvonne

Toilet didnt fkush in our room. I had to use the showerhead myself to get it to clear away. Did let staff know and they informed us that maintanance would sort it after we left. This didnt help us. The tv was also dodgy, kept showing a black screen and only the the commentary of the programs, it would then come on fully on a totally diferent channel and you had to slowly scroll ir it went off again. Again mentioned it to staff.
My evening meal was not as descibed. I ordered spiced arriabata pasta with fresh mozzeralla and basil. I got pasta in a very bland tomato sauce. no spice or mozzerella. The staff were very good and apologised . Apparently it was a locum chef. I was issued with snacks for the room to compensate. The other meals were very nice.
It served its purpose but probably wouldnt stay again

Partner

8/10

Excellent

19 Jul 2026

Reg

We had a plesant time

Partner

8/10

Excellent

18 Jul 2026

Lexi

Good location and comfortable rooms.

Self

8/10

Excellent

05 Jul 2026

Jude

Very nice hotel, lovely staff and clean amenities. One tiny grudge was that there were no vegan options for breakfast which was weird as they had vegan evening meals (the Moving Mountains burger was excellent). Shame as a couple of vegan sausages or bacon isn't difficult to do. Ended up with mushrooms, beans and a hash brown so not the end of the world and they did have dairy free milks for hot drinks. Other than that the hotel was lovely and would definitely stay again.

Partner

10/10

Exceptional

24 Jun 2026

Christina

Location was good, right off the highway. Lots of free parking. Staff were very friendly and helpful. Restaurant was very good. We didnt have the breakfast. Shower was nice had a bathtub. Beds were ok pillows were hard and not very comfortable. Would stay again.

Family

10/10

Exceptional

14 Jun 2026

Joshua

Clean room, helpful staff, plenty of parking. Great stay

10/10

Exceptional

07 Jun 2026

Mark

Really nice hotel. Ample parking, comfortable room and a nice bar area with good food.

Self

8/10

Excellent

01 Jun 2026

Jane

Convenient location for Bury and road network. Easy parking. Clean and comfortable room.
It would be helpful to have a make-up mirror or light near the mirrors. Also hanging space for a dress.

Self

4/10

Poor

25 May 2026

Sachini

Guests checked in, 2 out of the 3 rooms already had guests in when they entered the rooms given.
On evening meal in restaurant told staff of allergy however a tomato was one of the allergies and this was in the plate!

Business

10/10

Exceptional

16 May 2026

Jon

Really good hotel great location

Friends_and_family Family

4/10

Poor

11 May 2026

Sandra

Doors need seeing to. Fire doors, bedroom doors need to have a slow closing fitted to them constant banging doors throughout our stay. Rooms could do with some update they are clean but outdated and paint peeling away.

Friends_and_family Family

8/10

Excellent

05 May 2026

Paul

Not impressed with the check-in policy. Charging an extra £10 per hour before 4pm.
Room ready but trying to fleece the customer.

Partner

8/10

Excellent

04 May 2026

Mirasolde

Shower a bit too hot however I adjusted the hot/cold knob but didn’t work at all! Overall it was ok!

Partner

4/10

Poor

03 May 2026

Heena

Check in for this hotel is 16:00 which I didn't realise at that time. The room was okay in terms of cleanliness and the bathroom had hairs in the bathtub. The tv was damaged had a green line going through.

Only had interaction with one staff member who seemed nice at reception. I would never book the dragonfly again and avoid rhe Surya Hotels altogether.

10/10

Exceptional

02 May 2026

Mark

Helpful ,respectful staff

10/10

Exceptional

11 Apr 2026

martin

Another livery stay at the Dragonfly. The best thing about this hotel is the price and close proximity to Bury St Edmund’s town centre. The staff were very attentive and the rooms clean and comfortable. Lots of free parking and fast taxi service. It doesn’t have lots of amenities like swimming pool, golf course etc., but if you want somewhere like a Premier Inn then it’s great.

A lot more people should consider this hotel as the cost of other hotels nearby seems to be increasing and this hotel chain is fair on price.

We have not eaten here, so I can’t comment of the food.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

John

All round good stay, clean tidy and friendly staff. Ample breakfast - all at a great price

Partner

4/10

Poor

16 Mar 2026

Francesca

No AC and room was so hot, no lift and had a heavy suitcase and lots of stairs, room service menu limited, missing items that I had to ask for. Room furniture old and dated, bad smell when you opened your room door. Would not stay again.

Self

6/10

Pleasant

15 Mar 2026

Langizya

It was okay nothing spectacular. But I had a comfortable sleep . Couldn’t adjust the heating so the room was a bit too hot . Also ordering room service meant walking to reception which when u are alone and wanting a drink was a bit uncomfortable. But thanks

Self

10/10

Exceptional

22 Feb 2026

Ashleigh

Room was clean, staff fabulous excellent service

Friends

8/10

Excellent

08 Feb 2026

Anne-marie

Yes the room was spotless and all over areas where spotless

Leisure Partner

8/10

Excellent

30 Jan 2026

Gareth

Clean room and good welcome. Good value for roadside convenient hotel

Partner

8/10

Excellent

03 Jan 2026

Kieran

Good facilities

6/10

Pleasant

03 Jan 2026

Toby

It not great the first 2 nights but the last 2 nights were good

Self

8/10

Excellent

31 Dec 2025

Mirasolde

Amenities, location, clean & staff are friendly

2/10

Poor

21 Dec 2025

Darrell

The check in staff had already checked us in as they had misheard the name of the guest checking in before us. At the bar I was asked
To pay the bill before even being served our drinks (no option to add to the room). The room was clean and comfortable albeit a little tatty and would benefit from a freshen up.

Partner

8/10

Excellent

13 Dec 2025

Charlotte

Certain things unavailable for breakfast but overall very nice and the coffee from the machine was great. Clean room. Great bathroom and they gave us a room specifically with a bath which was lovely of them. Lovely grounds and very good parking which is free. 20 minute walk to town. I’d definitely stay again.

Leisure Partner

10/10

Exceptional

12 Dec 2025

SAMANTHA

Easy check in ,very good room as needed special request as on crutches was met . Breakfast was lovely plenty of choice self service ,

Partner

8/10

Excellent

10 Dec 2025

John

No complaints about this hotel. A very comfortable stay.

10/10

Exceptional

09 Dec 2025

Adelesio

Yes

Business_and_leisure Friends

10/10

Exceptional

16 Nov 2025

Chris

Very clean, excellent staff and very good food

Leisure Partner

10/10

Exceptional

26 Oct 2025

Catherine

Convenient location and easy access, room comfortable and clean. Reception changed our rooms to ground floor on request at arrival, as allocated rooms were not easily accessed, lots of stairs up and down and corridors. Breakfast ok on Saturday but not very hot, tea and coffee machine dispensing very weak and tasteless coffee and tea. Parking good, but quite along waln to reception.

Business_and_leisure Family

2/10

Poor

21 Oct 2025

Darina

Money grabbers, do not stay

Arrived around 3pm, asked if room was ready, the receptionist said yes but it will be £10 extra for early check in, how rude, so we had to wait in the car park for a hour to get our key, will never stay hear again.
We couldn’t even go in the bar and wait as there was a private funeral in there

Business Partner

8/10

Excellent

23 Sep 2025

Gary

Enjoyable Stay At Dragonfly, Bury St Edmunds!

Very good value for money; friendly, helpful staff, and within walking distance of Bury St Edmunds.

Partner

8/10

Excellent

11 Sep 2025

amanda

Good location

Leisure Partner

8/10

Excellent

07 Sep 2025

Janet

No drawers in room , no where to hang anything in bathroom. No mirror do do my hair.

Partner

10/10

Exceptional

31 Aug 2025

nikky

Fantastic stay

Relaxing staff were helpful polite friendly nice quite area

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Sharon

Good communication with staff

Leisure Self

10/10

Exceptional

13 Aug 2025

Helena

Perfect short stay space

Really friendly staff. Lovely sunroom to sit in near reception. Comfortable room with a modern and very clean bathroom. Helpful touch of a much needed fan in the room. Quiet in the room despite not being far from the main road. Helpful that Sainsbury’s is only a five minute walk away, but don’t forget to log your car on the iPads in reception before popping to the shop.

Friends_and_family Friends

10/10

Exceptional

01 Aug 2025

Lee

excellent

Business

8/10

Excellent

29 Jul 2025

John

Stayed here a couple of times when working in the area.
Breakfast is good and the seating area vast.
All staff are nice.

Business Self

8/10

Excellent

23 Jul 2025

Brian

Good hotel

6/10

Pleasant

14 Jul 2025

Gordon

lovely. peaceful and quiet

6/10

Pleasant

08 Jul 2025

Gary

Like to watch fire TV stick. 1st room HDMI port was broken so switched rooms. 2nd room was the same.

2 singles beds pushed together to make a double, which are slightly different heights so not overly comfortable. Average experience on this occasion.

Business

2/10

Poor

06 Jul 2025

Gaetane

To start off my hotel room smelled really bad. Every time I entered the room I was hit with a stench to which felt like it came from the carpet itself then to top it off, with every flush you could smell the sewer. Although this property is known to locals, the sign of the hotel should be a bit more visible for visitors new in the area. In addition, I wish it was advertised that the room has no AC. Although the heat bothered me, the smell was so much that that’s all I could focus on with the fear of the smell would stay on my clothes. But aside from that, great staff, lots of parking space and nice dinning area.

Leisure Family

8/10

Excellent

05 Jul 2025

Dawn

Nice quick check in,room nice and clean and beds very comfortable.Bathroom nice and clean ,plenty of towels , toiletries provided.Was a hairdryer,only thing would have been nice to have a socket near a mirror when drying your hair.This room we had this time was a lot noiser from all the traffic .Breakfast had plenty of choice ,nice to have brand name cereals,cooked breakfast was okay but mushrooms were nearly raw and fried eggs were quite rubbery looking and hard

Partner

6/10

Pleasant

25 Jun 2025

Mark

Toilet still had last persons mess in it , electrics tripped in the night, only lights worked. No power to tv or any electrical socket. I didn’t report, until the next morning, as was after 10pm

Business

4/10

Poor

01 Jun 2025

Graham

Overall initial impression was good, Ordered for evening meal and waited an hour for the food although the restaurant wasn't busy. Breakfast both mornings seemed to have one waitress rushing everywhere, people waiting for buffet to be refilled, sausages, bacon , hash browns orange juice etc all brought by this single waitress. Our room wasn't serviced after tbe first night, so wehad get coffee, milk from reception. We paid as much for our stay here as other hotels, where the service in the rooms and restaurant was spot on. I hope this is a one off.

8/10

Excellent

27 May 2025

Niki

Ok stay at the Dragonfly

Lovely hotel, just the room had no main light so it was a bit dark, also the shower was nice apart for the temperature control, it was either cold or hot just couldn’t get a happy medium. Breakfast the next morning was really good.

Partner

6/10

Pleasant

22 May 2025

Dave

Average

Pros
Friendly staff
Clean room
Good free car park inc EV charging

Cons
Room quite small, window small so not much light
Restaurant menu very basic, usual burgers, pizza , fish n chips etc Didn’t look appealing so I ate elsewhere
Breakfast was very basic, not much choice , no pastries and only one 2 slice toaster for the whole restaurant! This caused a back log and long wait.
On check out, no ‘how was your room ? Questions, just thanks and goodbye which I get a lot in the hotels I stay in

Not sure I would stay again, was just average

Business

8/10

Excellent

18 May 2025

Susan

The bed was comfortable. Bathroom very clean. Carpet had a couple of sticky spots. Breakfast was excellent. The grass verges were littered with plastic bottles and old food wrappings. It was a bit windy and could possibly have come from full bins.

Leisure Friends

10/10

Exceptional

02 Apr 2025

John

great stay in a comfortable clean hotel

Well presented hotel with friendly staff, clean and comfortable rooms. very good selection at breakfast - ideal for a short stay.

Partner

8/10

Excellent

22 Feb 2025

Paul

,

8/10

Excellent

31 Jan 2025

Michael

Enjoyed staying there

6/10

Pleasant

25 Jan 2025

Matthew

Ok

Ok. Outside Bury. Yo get what you pay for

Friends_and_family Family

10/10

Exceptional

14 Jan 2025

Sharon

Dragonfly Hotel

Lovely friendly hotel. Ideal for what we wanted. Would definitely recommend

Partner

6/10

Pleasant

03 Jan 2025

Jane

Could have been a lot cleaner. Marks on sofa bed and smell of room all could be improved. Staff were great and very professional.

Leisure Family

4/10

Poor

29 Dec 2024

JOHN

Disabled WC is not suitable for disabled persons. Ran out of selected food ordered & room cold

Leisure Partner

6/10

Pleasant

27 Dec 2024

Kim

Was a bit unfriendly. Shower had mouldy seals. Lights in room ceiling was out. Heater wasn't working so had to use fan heater. Was noisy. Shame because it was nice and quiet other than that, despite the strong smell of drugs...room 322

Leisure Family

8/10

Excellent

22 Dec 2024

ketan

Nice reasonable and easily accessible.

Leisure Self

6/10

Pleasant

17 Dec 2024

Judith Plummer

Roughly what you would expect. Room, service all OK. Various pizzas on the menu for dinner, but not available. Expensive ev charging. Rooms ridiculously hot for December. Breakfast not worth the price.

Leisure Family

10/10

Exceptional

16 Dec 2024

Niall

Good value

Second time we’ve stayed here. Very convenient hotel, tidy clean rooms and bathroom so no complaints.

Partner

8/10

Excellent

11 Dec 2024

Martin

Okay but lacks class.

It’s a nice, clean hotel and good value. However the breakfast seemed expensive if you purchase on the day. The staff were friendly but lacked a bit of professionalism. Maybe just inexperienced. The eating area is a bit clinical and unappealing. The entrance is around the back, next to the car park and therefore hard to find. It could be a great hotel if the restaurant was more luxurious and the entrance signposted.

Friends_and_family Family

8/10

Excellent

07 Dec 2024

Ruth

Mixed. No vegan options for breakfast.

Someone had stood outside my room smoking, ugh, and smelt in my room but i opened the window for a bit. Good night’s sleep, nice and warm.

Friends_and_family Family

10/10

Exceptional

29 Nov 2024

Lee

relaxing stay

Business

8/10

Excellent

27 Nov 2024

JOHN

Bury's Great

Just a two night stay to visit Bury's Xmas Markets, all good no problems and great breakfast!

Partner

6/10

Pleasant

19 Nov 2024

Verified traveler

Business Trip

It was a satisfactory night stay with nothing outstanding

Business

4/10

Poor

10 Nov 2024

nathan

Poor stay

Room is dated with peeling paint cold room not heating

Friends_and_family Family

8/10

Excellent

28 Oct 2024

Cheryl

Perfectly fine for one night

Leisure

6/10

Pleasant

21 Oct 2024

Sheena

Overall, a comfortable stay.

Overall the stay was good, very comfortable bed, very little noise inside the hotel, could hear some road noise though, breakfast okay. Only downside this visit was an unpleasant drain smell from bathroom (not noticeable with door closed).

2/10

Poor

20 Oct 2024

John

Overpriced rubbish

noisy rooms,A14 can be heard everywhere, weird noisy extraction fan on all the time even with the bathroom light OFF, rubbish buffet breakfast, (£100 a night!), cold water tap not working and could not be fixed at the weekend . . .

Self

8/10

Excellent

20 Oct 2024

Nicholas

Comfortable hotel, on the outskirts of Bury St Edmunds. We knew about the building works in the grounds up front, not an issue. The room was hot as the radiator would not turn right off. The shower was very poor, hot enough but lacked flow!
On the up side the bed was comfy and the hotel rooms quiet.

Leisure Family

6/10

Pleasant

19 Oct 2024

James

It's in the middle of a building site.

Leisure Self

8/10

Excellent

17 Oct 2024

Dave

Pleasant stay

Although the hotel was undergoing building work to increase capacity there was no intrusion from mess or noise. The only downside was the noise from the A14 trunk road which runs close by, as due to unseasonal hot weather required the window needing wide opening for ventilation. Breakfast was ample with variety of choice.
Requires a tidy up of the car parking area as it would appear that the builders are using it as well and leaving a lot of rubbish behind.

Friends_and_family Friends

6/10

Pleasant

10 Oct 2024

Nicholas

Overpriced. Nice staff. Poor rooms & public areas.

Overpriced. Nice staff. Warm and quiet hotel. Very tired and characterless building. Public areas poor. Bathroom was good but bedroom very basic and uninviting. Convenient location for main road access.

Business Self

6/10

Pleasant

03 Oct 2024

christopher

The service of food was poor, not very organised and the restaurant staff hardly spoke a word.

Business

6/10

Pleasant

27 Sep 2024

Andrew

An average motel, with a young team in the afternoon evening, and two lovely ladies on the breakfast crew. Evening meal was good, breakfast OK, but self service. The room was a little too dark to work comfortably, but plenty of sockets and a big screen TV - and good shower with quality towels. The corridor between reception and stairs to rooms was in the process of renovation (?), which looked a little scruffy (and therefore out of character). The table at which I had my evening meal wasn't very clean. Good car-parking facility and a smart looking property - but a little too expensive for a three-star (in my opinion). Very convenient location, a short distance from the A14 junction, though if you like to sleep with a window open some people might find the road noise irritating (I slept very well, comfortable bed!)

Business Self

6/10

Pleasant

18 Sep 2024

Trevor

A overnight stay to visit Bury St Edmunds

We staid a night to visit Bury St Edmunds. It is convenient but about a 20 minute walk. The staff were friendly. However, we only had 3 pillows and asked for a fourth as they were fairly thin. We were told they would send one, but it never arrived. The breakfast was very basic, although cooked. There weren’t any side plates for toast and the table sticky. Some of this may have been as the hotel appeared to have low occupancy.

Partner

8/10

Excellent

16 Sep 2024

Verified traveler

Comfortable stay

Very clean room, lovely comfortable bed, helpful staff. Hotel was quiet, some low-level background noise from nearby roads but got a good sleep. Corridors and public areas a bit worn but there is refurbishment ongoing. Good breakfast. Plenty of parking.

Self

10/10

Exceptional

01 Sep 2024

Alanna Lorraine

Great stay!

8/10

Excellent

28 Aug 2024

Amanda

Very pleasant staff, clean and comfortable.

Leisure

6/10

Pleasant

22 Aug 2024

John

Not great

Had change rooms on arrival as severe riad noise. The second room had awful smells from the drain which i reported but no action

Business

10/10

Exceptional

30 Jul 2024

Joseph P

Excellent hotel, recommended!

This is a very pleasant hotel, nice rooms, good beds, and excellent service - Luke at the reception was especially kind and helpful. Recommended!

Partner

6/10

Pleasant

30 Jul 2024

Richard

Comfortable beds, poor breakfast

The room was nice and the bed was comfortable. The main downside we had was the breakfast when we went down there wasn't much of a selection and what they did have was cold or had been out for a while. Overall the room is worth the price but the breakfast isn't.

Partner

8/10

Excellent

26 Jul 2024

Gary

Dragonfly hotel visit

Comfortable well located hotel. Easy walking access to Bury St Edmunds. Food (breakfast and evening meal) was quite nice and menu was not overly epensive.

Partner

8/10

Excellent

20 Jul 2024

Catherine

Staff were excellent and friendly. Room was clean and had all the essentials you could need :)

Leisure Friends

2/10

Poor

18 Jul 2024

Teresa

This is more about Expedia than the Hotel. Only filling this in because they insist on keep sending it to me, this was never booked by me, it was an error on Expedias system which they took my money for and will not give back. Poor hotel had nothing to do with it!!

10/10

Exceptional

15 Jul 2024

Laurie

Never stayed at a Dragonfly hotel before was pleased with the welcoming and facilities good breakfast buffet

Leisure Partner

10/10

Exceptional

23 Jun 2024

Denise

Friendly staff

Leisure Partner

10/10

Exceptional

09 Jun 2024

Wendy

Easy to get to, although we were too early to check in and had to leave to get to a festival the staff looked after our overnight bags and was very easy to check in when we returned….room very clean, nice big TV, staff helpful and friendly, will def stay again…

Leisure Family

10/10

Exceptional

12 May 2024

michael

Excellent staff from the manager down

Partner

8/10

Excellent

01 May 2024

Richard

Great customer service

The young receptionist/bar person (I didn’t get her name but she is slim with dark hair and a tattoo on her upper body) was extremely accommodating and so helpful. I had a lot of work to do in my room but needed to have a meal. I asked if I could eat my meal in my room, so ordered it and began to wait. She very kindly offered to deliver the meal to my room when it was ready. The meal was delivered 15 minutes later by this lovely young lady and with a smile. Great customer service, thank you so much.

Business

10/10

Exceptional

22 Apr 2024

Ray

Relaxing and comfortable

My wife and I had a very relaxing and lovely stay at this hotel. We both slept like a log and for us the bed was excellent.
Everything was very clean. Breakfast was more than enough and the staff were so attentive.
Would definitely stay thère again

Friends_and_family Friends

10/10

Exceptional

21 Apr 2024

Chris

Warm, comfortable, clean and the staff were very friendly and helpful

Leisure Partner

8/10

Excellent

20 Apr 2024

CHRISTOPHER

Good value

Good value but room was so noisy as it is so close to A14.

Breakfast good,restaurant food okay but such a huge pile of chips with main course a lot was wasted

Partner

10/10

Exceptional

19 Apr 2024

Daniel

Staff were polite, welcoming, interactive and professional. Bed was comfortable. Room was large, quiet and clean. Restaurant was spacious and food was very good and decent price.

Business

6/10

Pleasant

10 Apr 2024

Chris

Ok

All OK. Bit out of town to what I thought. Reception was OK and reasonably fast. Room was fine, basic but all good. Bed was quite uncomfortable and duvet was lumpy. Shower was good but the controls for water heat and are extremely sensitive, being boiling to cold with a millimetre of turn. Breakfast was all there, only thing was the 20 army recruits taking over the window area of the restaurant.

Business

10/10

Exceptional

07 Apr 2024

Nauzet

All good but breakfast wasn’t the best

Business