HB
Half Board
Usually includes breakfast and one additional meal.
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7.8/10Very good711 Reviews
Cleanliness8.2/10 8.2
Service8.4/10 8.4
Comfort7.8/10 7.8
Condition7.4/10 7.4
Location6.0/10 6.0
Neighborhood8.4/10 8.4
Value10.0/10 10.0
Amenities7.8/10 7.8
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Best Western Priory Hotel
Best Western Priory Hotel in Bury St Edmunds is a rare breed indeed. The welcome is warm and personal and the standards are high, which few can say in the same breath!
We never compromise your comfort, and we'll do everything within our professional power to maintain an 'oasis of calm' during your stay! The Garden Restaurant offers service with a smile and dishes with a difference. . . earning two AA rosettes for our efforts!
As an AA three star hotel with an 81% merit score, we're a 'must-visit', and free parking inside our walled grounds makes us a viable option for the business traveler too.
Meetings and conferences are enhanced with Wi-Fi throughout the hotel and bedrooms, and we come highly recommended for all special events. Attention to detail and commitment to quality are key to our guests' comfort and well-being. . .
Show less
which means we enjoy a reputation as a premier venue in Suffolk and wider East Anglia. Enjoy your stay.
A stay at Best Western Priory Hotel places you in the heart of Bury St Edmunds, within a 5-minute drive of CurveMotion and The Malthouse Project. This hotel is 1.1 mi (1.8 km) from Moyse's Hall Museum and 1.2 mi (1.9 km) from Abbey Gardens.
Stay in one of 36 guestrooms featuring LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.
Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
No elevators
Noise-free rooms not guaranteed
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Important information
-
You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
-
Minimal age
18
-
Optional fees
- Fee for full breakfast: approximately GBP 12.95 per person
- Pet fee: GBP 10 per pet, per night
- Service animals are exempt from fees
- Late check-out fee: GBP 15.00 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Turkish
Spanish
Nearby attractions
CurveMotion
1.3 km / 0.8 mi
Moyse's Hall Museum
1.8 km / 1.1 mi
Bury St Edmunds Leisure Centre
1.8 km / 1.1 mi
Bury St Edmunds Art Gallery
1.9 km / 1.2 mi
The Malthouse Project
1.9 km / 1.2 mi
The Apex
2 km / 1.2 mi
The Abbey Gate
2 km / 1.3 mi
Abbey Gardens
2 km / 1.3 mi
The Athenaeum
2.1 km / 1.3 mi
St Edmundsbury Cathedral
2.1 km / 1.3 mi
Suffolk Regiment Museum
2.2 km / 1.4 mi
Bury St Edmunds Abbey
2.2 km / 1.4 mi
Cineworld Bury St Edmunds
2.3 km / 1.4 mi
St Mary's Church
2.3 km / 1.4 mi
Greene King Brewery
2.4 km / 1.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 54
- Number of floors (main building): 2
- Suites
- hotel
- American Express
- MasterCard
- Visa
- Small pets allowed (under 5 kg)Extra charge
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
Show 17 more facilities & services
- Check-out hour
- Late Check-outExtra charge
- Wi-fi
- Laundry service
- Bellboy serviceExtra charge
- Garden
- Terrace
- Luggage room
- Clothes dryer
- Grill/BBQ
- Café
- BarExtra charge
- Restaurant
- Banquet hallExtra charge
- Meeting room
- Picnic
- Non-smoking establishmentExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 22 m²DBL.ST
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Trouser press
- Desk
- Wake-up service
- Wi-fi
- Internet access
- Direct dial telephone
- Hairdryer
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Priory Hotel
DOUBLE STANDARD
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Room amenities
- Trouser press
- Desk
- Wake-up service
- Wi-fi
- Internet access
- Direct dial telephone
- Hairdryer
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin EXECUTIVEDouble or Twin • EXECUTIVEDBT.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Priory Hotel
Double or Twin EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: DBT.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BED • 1 Bedroom • 22 m²QUA.DB
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- Double bed 131-150 width, Single bed 80-130 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Direct dial telephone
- Hairdryer
- Wi-fi
- Wake-up service
- Desk
- Trouser press
- Internet access
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Priory Hotel
QUADRUPLE WITH DOUBLE BED
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- Double bed 131-150 width, Single bed 80-130 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DB
Room amenities
- Direct dial telephone
- Hairdryer
- Wi-fi
- Wake-up service
- Desk
- Trouser press
- Internet access
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Priory Hotel
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Priory Hotel
Double or Twin SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBT.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE WITH DOUBLE BEDTRIPLE • WITH DOUBLE BED • 1 Bedroom • 22 m²TPL.DB
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- TRIPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Wake-up service
- Desk
- Trouser press
- Hairdryer
- Internet access
- Direct dial telephone
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Priory Hotel
TRIPLE WITH DOUBLE BED
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- TRIPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: TPL.DB
Room amenities
- Wi-fi
- Wake-up service
- Desk
- Trouser press
- Hairdryer
- Internet access
- Direct dial telephone
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BEDDBL.DB-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Priory Hotel
DOUBLE SUPERIOR WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DB-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE EXECUTIVESINGLE • EXECUTIVESGL.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Priory Hotel
SINGLE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: SGL.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE SUPERIORSINGLE • SUPERIORSGL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Priory Hotel
SINGLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: SGL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE CLASSICSINGLE • CLASSICSGL.AS
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Priory Hotel
SINGLE CLASSIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: SGL.AS
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BED • 1 Bedroom • 30 m²DBL.DB
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Trouser press
- Hairdryer
- Direct dial telephone
- Internet access
- Wake-up service
- Desk
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Priory Hotel
DOUBLE WITH DOUBLE BED
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DB
Room amenities
- Wi-fi
- Trouser press
- Hairdryer
- Direct dial telephone
- Internet access
- Wake-up service
- Desk
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Priory Hotel
Double or Twin CAPACITY 2
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Room code: DBT.C2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN SUPERIORTWIN • SUPERIORTWN.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Priory Hotel
TWIN SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: TWN.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Priory Hotel
DOUBLE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room CLASSICRoom • CLASSICROO.AS
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Priory Hotel
Room CLASSIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: ROO.AS
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO BEDSDOUBLE • TWO BEDS • 1 Bedroom • 22 m²DBL.2B
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Trouser press
- Desk
- Wake-up service
- Wi-fi
- Internet access
- Direct dial telephone
- Hairdryer
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Priory Hotel
DOUBLE TWO BEDS
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2B
Room amenities
- Trouser press
- Desk
- Wake-up service
- Wi-fi
- Internet access
- Direct dial telephone
- Hairdryer
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Priory Hotel
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 12 m²SGL.ST
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Single bed 80-130 width
- Bedrooms
- 1
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Wake-up service
- Desk
- Trouser press
- Internet access
- Direct dial telephone
- Hairdryer
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Priory Hotel
SINGLE STANDARD
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Single bed 80-130 width
- Bedrooms
- 1
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Room amenities
- Wi-fi
- Wake-up service
- Desk
- Trouser press
- Internet access
- Direct dial telephone
- Hairdryer
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SINGLE USE SUPERIORDOUBLE SINGLE USE • SUPERIORDUS.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 1 • Children: max. 1
- Room type
- DOUBLE SINGLE USE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Priory Hotel
DOUBLE SINGLE USE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 1 • Children: max. 1
- Room type
- DOUBLE SINGLE USE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DUS.SU
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TWIN CLASSICTWIN • CLASSICTWN.AS
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CLASSIC
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TWIN CLASSIC
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CLASSIC
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Room code: TWN.AS
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TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 13 m²TWN.ST
Room overview
Non-smoking room- Room size
- 13 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Internet access
- Wi-fi
- Wake-up service
- Desk
- Trouser press
- Hairdryer
- Direct dial telephone
Facilities with extra charge
- Tea and coffee making facilities
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TWIN STANDARD
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Room overview
Non-smoking room- Room size
- 13 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST
Room amenities
- Internet access
- Wi-fi
- Wake-up service
- Desk
- Trouser press
- Hairdryer
- Direct dial telephone
Facilities with extra charge
- Tea and coffee making facilities
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SINGLE STANDARDSINGLE • STANDARDSGL.ST-1
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Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
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SINGLE STANDARD
Room photos
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Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
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Room code: SGL.ST-1
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FAMILY ROOM TWO BEDSFAMILY ROOM • TWO BEDSFAM.2B
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- TWO BEDS
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FAMILY ROOM TWO BEDS
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: FAM.2B
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DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
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DOUBLE SUPERIOR
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
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Room code: DBL.SU
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FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
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FAMILY ROOM STANDARD
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Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: FAM.ST
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Room SUPERIORRoom • SUPERIORROO.SU
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Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
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Room SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: ROO.SU
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SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 1 BedroomSUI.QN-3
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
No detailed facility list available for this room.
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Check availabilityBest Western Priory Hotel
SUITE QUEEN SIZE BED
Room photos
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.QN-3
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DOUBLE CLASSICDOUBLE • CLASSICDBL.AS
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLASSIC
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DOUBLE CLASSIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLASSIC
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Room code: DBL.AS
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FAMILY ROOM WITH DOUBLE BEDFAMILY ROOM • WITH DOUBLE BEDFAM.DB
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- WITH DOUBLE BED
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Check availabilityBest Western Priory Hotel
FAMILY ROOM WITH DOUBLE BED
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: FAM.DB
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Guest reviews
What other guests saying about Best Western Priory Hotel
100
reviews shown
Anne
We really enjoyed our stay. The staff were very friendly and welcoming, especially the restaurant staff. Our room was spacious and the bed was very comfortable. Loved the extra large, fluffy white towels in the bathroom. We slept very well. It was very peaceful. We had an evening meal and breakfast in the restaurant. Both were good. The breakfast buffet was superb.
JEFFREY
The room was no
Victor
Overall we had a great experience.Situated close to the town.
Jacqueline
Breakfast was very good. Jar of Swizzle's sweets in room was very much appreciated!
Dale
The hotel could use a serious renovation.
Dennis
I would describe our stay as okay however the photos on the hotel.com website does not reflect how the hotel/accommodation actually looks,
parts of The Best Western in Bury St Edmunds needs refreshing with money spent on carpets and decor. The patio area not only needs cleaning but the smell of cat feces is overwhelming in warm weather.
parts of The Best Western in Bury St Edmunds needs refreshing with money spent on carpets and decor. The patio area not only needs cleaning but the smell of cat feces is overwhelming in warm weather.
lucy
Room located away from main building in a courtyard, which we like. Air conditioning. Twin beds comfortable and room good size. Bathroom clean but abit dated.
Staff friendly and helpful.
Pub that serves food just across road
Easy to get bus into centre
Would recommend
Staff friendly and helpful.
Pub that serves food just across road
Easy to get bus into centre
Would recommend
Scott
Express check in was useless, didn’t work and took a while for staff to turn up on reception.
Room was nice apart from loads of dead flies on window sill.
Got woke up at 5.20am with a lorry collecting waste from the kitchens!!
Room was nice apart from loads of dead flies on window sill.
Got woke up at 5.20am with a lorry collecting waste from the kitchens!!
Jess
Loads of parking, clean, however all a bit dated considering price. I had a deal so was much lower priced then would have been.
Mandy
The staff are very friendly and welcoming,our room was good, let us check in slightly early,our breakfast was nice good continental choices , bright breakfast room if I had to raise some negative comments ,walls are thin could hear next rooms TV till midnight,no vegan sausage at breakfast tea bag marks splashed on wall room 42 😊
Andrew
Staff were amazing as were the cookies on arrival!
andrew
Very impressive grounds and gardens
Louise
Rooms were clean, equipped with what you need. Lovely touch to leave sweeties in your room. Beautiful gardens, and very friendly staff.
Uko
Clean room, parking avaliable and breakfast was ok.
Paul
No complaints
Rachel
Our stay was great excellent value for money. Nice and clean. Everything you need. Good car parking. Good location. Some of the room was a little dated and worn but still fine. Staff friendly and helpful
Elliot
Ok
Susan
Second visit to best western priory hotel staff very helpful and friendly rom was great stayed in same room as last time ( disabled ) looking forward to our next visit .
Rob
Staff were excellent and lovely, definitely our favourite hotel we’ve ever stayed at
John
Very helpful staff, spacious and warm room
Paul
the room was comfortable and clean - if I wanted to be really critical there are small amounts of black mold around the bath and embedded in the bottom of the shower screen. The bar /lounge was comfortable and the food was great as were all the staff we engaged during our stay
Terese
Staff friendly and helpful xx room super clean and comfortable
Chris
Staff were friendly and polite. Room was clean.
Strange knocking from the plumbing in the bathroom was a pain.
Strange knocking from the plumbing in the bathroom was a pain.
Michelle
Room was huge. Nice setting in a large garden area. Peaceful. Lots of parking. Good breakfast. Recommended.
Gary
Hotel was inviting and clean and staff were friendly and very helpful. Had a very nice evening meal there too and breakfast was great. Only slight negative was two very narrow single beds in our room.
Richard
Room was very clean & comfortable. Bathroom was a bit grubby in places.
Samantha
I booked this on behalf of a colleague \" room was spotless, bed was comfortable and the breakfast was delicious\".
Matthew
Room was clean and of good quality.
Staff were friendly and helpful.
Good location for visiting Bury St Edmunds and the surrounding countryside
Staff were friendly and helpful.
Good location for visiting Bury St Edmunds and the surrounding countryside
Paula
Very pleasantly surprised at how lovely this hotel was. We had dinner and breakfast and both were very good. Very clean and very friendly staff. Would definitely stay here again.
Keith
Nice size clean room and good food.
Tony
Nice hotel at a good price.
James
Staff were good, friendly and helpful.
I was put in a room outside of the main building. Had a bit of a motel vibe.
The room itself, a classic double.. disgusting!!
Stains on the carpet, paint over the curtains and side of the tv. Units completely dated.
Bathroom full of mould.
Ceiling light fittings broken.
Very poor dodgy repairs maid around the room.
Main issue.. the room was freezing. They provided an extra oil heater in the room which I had to put on full next to the bed.
The bathroom was like an ice box, even the floor was ice cold to walk on.
The mould around the bathroom was disgusting.
The room front door led to the path and grass area on the site. The door did not feel secure at all and let in air and light. I did not feel safe if I’m honest. Anyone could walk onsite and attempt access to the outbuilding rooms.
I could hear conversations from the room next door which went on all night so I didn’t really get to sleep, the cold also didn’t help with sleeping.
Maybe the rooms in the main building are a 3* but what I experienced wasn’t even rateable as a 1*.
Before I left I had a look inside the kettle, what was growing in it was unidentifiable. The water must have been left in there for some time. Disgusting!
In my view, that room was not fit for purpose but I had no choice but to use it as no other rooms were available and I arrived in the early hours of the morning. I spent 6h in that room. Never again will I stop there.
I was put in a room outside of the main building. Had a bit of a motel vibe.
The room itself, a classic double.. disgusting!!
Stains on the carpet, paint over the curtains and side of the tv. Units completely dated.
Bathroom full of mould.
Ceiling light fittings broken.
Very poor dodgy repairs maid around the room.
Main issue.. the room was freezing. They provided an extra oil heater in the room which I had to put on full next to the bed.
The bathroom was like an ice box, even the floor was ice cold to walk on.
The mould around the bathroom was disgusting.
The room front door led to the path and grass area on the site. The door did not feel secure at all and let in air and light. I did not feel safe if I’m honest. Anyone could walk onsite and attempt access to the outbuilding rooms.
I could hear conversations from the room next door which went on all night so I didn’t really get to sleep, the cold also didn’t help with sleeping.
Maybe the rooms in the main building are a 3* but what I experienced wasn’t even rateable as a 1*.
Before I left I had a look inside the kettle, what was growing in it was unidentifiable. The water must have been left in there for some time. Disgusting!
In my view, that room was not fit for purpose but I had no choice but to use it as no other rooms were available and I arrived in the early hours of the morning. I spent 6h in that room. Never again will I stop there.
Nick
Perfect for an overnight stay. A spacious, clean and well presented room. Friendly staff and good amenities.
Alexander
Lack off staff on arrival, only one person serving at reception & the bar, had to hunt the person down to check in. Similar situation in the morning at breakfast. Hotel was like the Mary Celeste. Breakfast was overpriced for what it was.
Jeanette
A lovely breakfast & plenty of choices.
Room cozy & clean.
Quaint gardens & surroundings.
Room cozy & clean.
Quaint gardens & surroundings.
Rob
Room was clean, staff was lovely and welcoming and would definitely return
William
Good staff, clean quiet room
Christopher
well, on arrival, there was no hot water or heating in my room. The lady on reception was awesome and got a boiler engineer out as one part of the hotel was affected (which they didnt know about) - three hours later, the heating and hot water was back on, so was able to have a bath that night. The following morning, again there was no heatong or hot water., Reported to reception on leaving, who didnt seem interested. The toilet in my room had an intermittent fault whereby after flushing, the overflow would continually run for about an hour, then stop on it own, only to restart for no reason. This was really annoying as it woke me up multiple times and I had very little sleep. Eventually, I had to close the bathroom door and wear earplugs. Would not return.
Kerry
Helpful staff. Excellent room. Loved the little treats left in the room for us. Courtyard room excellent for the dog.
David
All good nice place friendly staff
Tracy
The staff have been fantastic and the room is fabulous
P
The room was adequate, for an executive room it was dated, shabby and in the old part of the priory which was uneven.
The restaurant was pleasant and food was extremely tasty.
For the price it was a shame breakfast was not included but the offering was really good
The staff were amazing, really helpful, polite and could not do enaough for any guests.
I would possibly stay here again.
The restaurant was pleasant and food was extremely tasty.
For the price it was a shame breakfast was not included but the offering was really good
The staff were amazing, really helpful, polite and could not do enaough for any guests.
I would possibly stay here again.
Shirley
.
Ian
We booked to stay on a Saturday evening. Room 41 itself was pleasant enough. However it was incredibly hot and we could not change the radiator to enable it to be turned off. There was a lot of mould in the bathroom which looked like it had not been treated for a while and was an unpleasant experience. There were notices warning us that the water was incredibly hot, however I took a shower in the morning which was fine, but my partner followed immediately but there was no hot water left and she had to have a very quick cold shower. Another unpleasant experience. At Reception another guest was complaining he did not shower as the water was far too hot. The worst experience came from the function which was happening in the main part of the hotel. The doors and windows were open and the extremely loud music and party revelers accompanying singing meant we had to wait until it finished to be able to sleep. We could not concentrate on our TV viewing or reading. We could not open the window to cool the room due to the sounds. When we spoke to the duty manager he said it was within their health and safety limits - which I dispute as I struggled to hear him speak. Also he very rudely said what did we expect as we had booked at a hotel which has functions and we were lucky it finished at 11 instead of the normal midnight.The website mentioned the functions. However on re reading the website it clearly mentions ' a true oasis of calm and a tranquil environment. I totally disagree.
Mark
Room was fine, if a bit spartan. Excellent shower! Food not so good, however - cooked breakfast was OK-ish, but evening bar meal was disappointing.
Robert
Told by reception staff to run the water in the shower for 25 minutes to get a hot shower 😱
Insist on rooms in newer section.
Insist on rooms in newer section.
Julie
Lovely hotel, peaceful in beautiful grounds
Hector
Goog breakfast
Richard
Lovely old hotel. Good annex area
Quiet nights!
Quiet nights!
Emma
Lovely room in the courtyard with a jaccuzi bath which was a nice touch. Friendly staff at reception.
Peter
It was great.
Graeme
Very helpful staff,they couldn't do enough for you ,room was very clean and very well presented.
Ayhan
Drastically overpriced for what it was. Very old, toilet broke and had to change rooms without anything complimentary as an apology.
Michael
The BW Nostalgia collection
The Priory is a beautiful hotel from BW’s 1980’s nostalgia collection, and this one didn’t disappoint. Complete with original furniture, moody lighting, 8:30pm restaurant/room service close, creaky floors and single glaze drafty windows.
You can tell they’ve worked hard to replicate the late 80’s look. They even provide a complimentary jar of parma violets and swizzels drumsticks!
My only complaint is that I couldn’t get Ceefax on the tv (couldn’t get much else either).
Well worth a visit if you grew up in the 80’s and enjoy a stroll along memory lane. Won’t suit those looking for something modern and comfortable.
You can tell they’ve worked hard to replicate the late 80’s look. They even provide a complimentary jar of parma violets and swizzels drumsticks!
My only complaint is that I couldn’t get Ceefax on the tv (couldn’t get much else either).
Well worth a visit if you grew up in the 80’s and enjoy a stroll along memory lane. Won’t suit those looking for something modern and comfortable.
Paul
Easy to find,short(ish) walk into town,quiet hotel (at least where we slept)nice breakfast facilities a \"help yourself\" didn't have an evening meal as we ate in town (plenty to choose from)if you didn't want a drink in the hotel bar there's a pub across the road \"The Tollgate\" plenty of outside seating and food available.A pleasant stay for our weekend.
david
ok
Nigel
We found the hotel very friendly and helpful in all ways. One problem we had was charging electric toothbrushes. we needed proper electric plugs.
Spencer
A clean and quiet room, close to town. Friendly staff too.
Amanda
It was nice staff really friendly
SAMANTHA
Made to feel very welcome and spoiled on arrival .
Had great breakfast and rooms very spacious .
Very reasonably priced . Would definatley stay again
Had great breakfast and rooms very spacious .
Very reasonably priced . Would definatley stay again
Gary
3 night stay for local business, conveniently positioned hence the choice, Obviously a historical building can't be designed like a purpose built characterless chain, but depending on the nature of your visit this may either be welcomed, or a frustration. Staff were very friendly and helpful, just a shame they don't have a building that matches the standards they achieve. Room was small, full of patina....and cavernous bathroom had a shower that produced water at random temperatures, irrespective of its settings, stair carpet extremely dirty. Only the excellent staff would make me consider this as a suitable choice for a business stopover in the future.
Charles
Will stay again.
Christine
I stayed in a dog-friendly room and it was spotless. A relaxed stay with pleasant staff around.
I only had one problem that was resolved without fuss - I wanted a light meal and asked for chicken breast with house salad. The Chef could do this but not the computer; when it came it was delicious.
Grounds suffering from drought and and dead bushes reduced what could have been a most attractive seating area, but the main lawns were easily reached.
I only had one problem that was resolved without fuss - I wanted a light meal and asked for chicken breast with house salad. The Chef could do this but not the computer; when it came it was delicious.
Grounds suffering from drought and and dead bushes reduced what could have been a most attractive seating area, but the main lawns were easily reached.
David
Black mold in shower room, shower head blocked up with lime scale, shower water cold at night and around 80°C in the morning and no adjustment, carpet stained and dirty, mattresses worn out, bathroom towl rail stuck on and over heating the room, water leak in centre of the bedroom ceiling, condensation running down wall and damp to the touch on all other walls. Bedroom furnishings old and outdated, nothing PAT tested. Horrible stay, staff uninterested and unhelpful
Sadie
Sweet and sweeties
Although the chalet was a little dated it was clean, had a good shower and comfortable bed. The TV signal did come and go which wasn’t great. The breakfast was good and overall our stay was good. The staff we dealt with were friendly and helpful. The sweetie jar was a nice touch
Naomi
Overnight stop
Late check in by porter was good , room was comfortable but little dated especially the bathroom
Breakfast buffet , good choices but did not replenish beans whilst we were there ( 8.50 to 9.20 am ) and sausages would of been better slightly browned off a bit
Breakfast room wasn’t the cleanest either, floor etc
Breakfast buffet , good choices but did not replenish beans whilst we were there ( 8.50 to 9.20 am ) and sausages would of been better slightly browned off a bit
Breakfast room wasn’t the cleanest either, floor etc
Gary
Friendly staff, nice food and nice accommodation
Marion
Staff
Very helpful staff, particularly many at breakfast. Disabled and he was very helpful.
Jack
It was ok for just a bed for the night not more
It was ok easy check in and out. Room was relatively dusty with cob Weber on lamp. Bathroom looked like it needed a deeper clean as had mould around seals and on ceiling. Also I had a disabled room which wasn’t need and thankfully not as the hand rail on the door poked as though it wouldn’t last much longer as there was a gap between the screws and door. Also had weird blood like stains in bathroom. Also the tv was very dated and wasn’t smart and the normal tv channels didn’t work as kept stuttering and cutting out. Thankfully had something I could plug in to watch tv. Though defiantly didn’t seem like a hd screen
Peter
Disappointing
Room ok if a little dated
TV in room did not work, when reported to a member of staff they seemed nonchalant and didn’t care. Said it would be looked at tomorrow (after I left)
I was charged for the stay again on checking in which I had to chase hotels.com & try to find a staff member in the morning that could eventually do a refund.
Most unfriendly and unhelpful business that I have had the misfortune to stay at
TV in room did not work, when reported to a member of staff they seemed nonchalant and didn’t care. Said it would be looked at tomorrow (after I left)
I was charged for the stay again on checking in which I had to chase hotels.com & try to find a staff member in the morning that could eventually do a refund.
Most unfriendly and unhelpful business that I have had the misfortune to stay at
Chris
Lovely place
Pam
All good. Would recommend
Daniel
The room was small, bed was uncomfortable, bathroom huge but tired looking at a bit dirty. Room was right next to the road, so very noisy. Hard to get around the bed, bashed my legs several times. But have stayed in other rooms before that were better!
D
No hot water
No hot water. That’s all I’ll remember about the place.
Peter
Great place to stay
Stylish comfortable welcoming and relaxing
Paul
Lodges comfortable enough but walls very thin.
I have stayed before, previously in the main house. This time i was in one of the lodges, detached from the main building. My problem wasn't with the hotel or staff, however the walls between rooms are very thin, my neighbour decided to have a 2 hour telephone converstaion that i could have joined in with! At 6.30am her alarm started to go off, unfortunately she had already left the room so it continued to sound without anyone there to turn it off.
Richard
A good stay. Only downside was gap in the bedroom window which you could put your hand through leading to excess traffic noise which was disappointing.
Gordon
Friendly and efficient
Simon
Disappointing!
We had room 54. Unfortunately it had an odd musky smell and we had an horrendous night due to the front door of the room banging due to wind that evening. The front door has what can only be described as too much room between the door and sill surrounding it so it is not a tight closing door.
Nothing like a bad nights sleep when away.
Nothing like a bad nights sleep when away.
Lee
excellent stay.
Lee
excellent hotel and staff.
David
heating did not work
Lee
great hotel and restaurant. joanne in the restaurant very helpful.
Lee
excellent stay. great room.
Lee
business trip
Relaxing stay, lovely room. Excellent service by danny and joanne in the restaurant.
Emma
Nothing like the pictures
I was really disappointed, the room was dated, dirty , smelly .
Lee
excellent stay. service from restaurant top rate. especially callum and joanne.
food was lovely from tom, dan and jason in the kitchen.
food was lovely from tom, dan and jason in the kitchen.
Verified traveler
Loveley grounds set back from the road. Good roomy chalet, with spacious bathroom and walk in shower, though it would benefit from some updating.
Excellent breakfast with helpful staff.
Excellent breakfast with helpful staff.
Lee
enjoyable stay. great evening thanks to callum and finn.
Lee
lovely hotel. well looked after. especially by callum on the bar. and hanna on check in.
Manuel
Expensive for that quality
Jonathan
Worst hotel room I have ever stayed in!!!!
Title: Worst Room I Have Ever Stayed In
I stay in over 40 hotels a year, and this was by far the worst experience I've ever had. The first thing that hit me was the overpowering smell of damp when I walked into the room. The carpet looked disgusting, and the furniture was extremely dated. The mattress was so firm it felt like there was no mattress at all.
I then noticed what appeared to be a splatter of vomit or some other liquid on the skirting boards. The bathroom fittings were missing parts, and the taps and power shower were covered in limescale and dirt. Despite all this, I decided to tough it out until I went to lie down and discovered vomit on the pillow inside a clean pillowcase.
This was the final straw. I went to reception to complain and request a room change, but no other rooms were available. I couldn't stand another moment in this disgusting room, fearing what I might find next, so I packed up and left.
Avoid this hotel at all costs.
I stay in over 40 hotels a year, and this was by far the worst experience I've ever had. The first thing that hit me was the overpowering smell of damp when I walked into the room. The carpet looked disgusting, and the furniture was extremely dated. The mattress was so firm it felt like there was no mattress at all.
I then noticed what appeared to be a splatter of vomit or some other liquid on the skirting boards. The bathroom fittings were missing parts, and the taps and power shower were covered in limescale and dirt. Despite all this, I decided to tough it out until I went to lie down and discovered vomit on the pillow inside a clean pillowcase.
This was the final straw. I went to reception to complain and request a room change, but no other rooms were available. I couldn't stand another moment in this disgusting room, fearing what I might find next, so I packed up and left.
Avoid this hotel at all costs.
hilary
The property seemed tired and in need of renovation
Brian
Uncomfortable bed, changed no problem.
Original garden room had an uncomfortable. Bed.
Hotel changed room to upgraded superior room at no extra charge. This room had a comfortable bed and pleasant outlook.
The room was unusual in that all light controls were on the RHS of the bed. the person on the LHS had no light controls at all. The bedside reading light had no seperate control.
The staff were all very pleasant and willing to please.
The breakfast was good.
Hotel changed room to upgraded superior room at no extra charge. This room had a comfortable bed and pleasant outlook.
The room was unusual in that all light controls were on the RHS of the bed. the person on the LHS had no light controls at all. The bedside reading light had no seperate control.
The staff were all very pleasant and willing to please.
The breakfast was good.
Daniel
Below expectations
No one at receptions during stay, must have walked through the reception 6/7 times.
Room doesn’t have AC and the tiniest fan is provided, way too hot.
Sat outside the bar area for 45 minutes without service even after telling staff I’d be out there. Ended up going to the pub across the road which had excellent service.
No TV remote in room.
Room doesn’t have AC and the tiniest fan is provided, way too hot.
Sat outside the bar area for 45 minutes without service even after telling staff I’d be out there. Ended up going to the pub across the road which had excellent service.
No TV remote in room.
Lee
nice stay. excellent staff
Brian
Never Again
The room was all right . But there was no room cleaning overnight. The beds were not remade and we found the towels still in the bath. If it had not been for the biscuits being changed, we would not have known that anyone had been in there. The TV had limited channels and kept cutting out We had dinner in the hotel on the first night. It was dire. Terrible tough inedible lumps of chicken in the curry and the smallest piece of over-microwaved sea bass ever. Not at all what we would expect from Best Western
Verified traveler
Did the job.
Completely soulless as you enter Reception. All managed using computer screens. No humans present. Directions to my room were terrible. Given it is an old building with bolt-ons, I ended up asking the chef where to find my room. You go through a maze of corridors, and up and down stairs like a fiddler's elbow. Room was OK. Welcome folder a little dated, but boiled sweets and decent tea and coffee facilities nice touch. Can't fault the food, as went across the road to the pub for dinner. Breakfast was OK, same staff both days.
Lee
comfortable stay. excellent staff
michael
Good Nice Staff lovely Rooms zgood breakfast easy parking Sorted.
Location & surroundings
Best Western Priory Hotel
Tollgate, N/A, Bury St. Edmunds, United Kingdom
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Best Western Priory Hotel
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