Strattons

United Kingdom , Norfolk
Swaffham, 4 Ash Close
Show on Google | Map

16 reviews shown

2/10

Poor

16 Mar 2024

Abdoulaye

First of all the receptionist said they can’t find my booking despite I showed my booking number on my email and my payment and said they don’t even deal with hotels.com. Nor Expedia. I got very frustrated and delayed for a while after they called a manager he finally told me to give me a room as if it was by pity.
Too much light issues in this hotel. Sometimes every 15min. Anytime any person passes by my room I hear it and it disturbs my sleep…

Business

6/10

Pleasant

18 Dec 2021

Verified traveler

It was OK!

Self

6/10

Pleasant

05 Sep 2021

John

Nice hotel but stop the scam attempt!

Hotel is nice with reasonably comfortable rooms. I was initially given a room right over the kitchen which was noisy and smelly but they did move me to somewhere more comfortable. This room was ok although some drain smells at times!
Food was good including a nice breakfast each day.
Some staff need to learn basic politeness. A please or a thank you is so nice! Bringing me my bill whilst halfway through a drink and maybe when I want another drink hardly makes me feel welcome.
Checking out and paying your bill is a real trial. As with some other hotels in Nigeria, once a transaction is approved there is an attempt to then write down all the credit card details onto their computer leaving it wide open to fraud! Doesn’t need to happen as it is a hotel policy only and when you refuse miraculously there is no problem! STOP DOING IT PLEASE!

Business

6/10

Pleasant

21 Nov 2020

John

Good hotel but Practices Dangerous

Good comfortable hotel with very nice rooms. Breakfast and most meals were good but a more varied room service menu would improve.

The check out procedures let the hotel down. Caught reception staff trying to input the whole of my cc number into their system after it had already been authorised. Totally unacceptable practice and needs to be stopped. When this pointed up got bad attitude which means won’t be returning!

Business

6/10

Pleasant

17 Feb 2020

Verified traveler

Billing does not work Be careful.

They charged me twice (Hotels.com and the Bon Hotel Aosoko). I can’t get them to reverse the charge.

Business

8/10

Excellent

18 Mar 2019

Verified traveler

There was a lot of noisy movement on my floor (Third Floor) during my stay. It appeared that the workers were moving some heavy machines on the floor. This made a lot of noise. Otherwise, all was good

Business Self

10/10

Exceptional

02 Mar 2019

Richard

Great. Clean. Efficient. Friendly. Well maintained.

8/10

Excellent

27 Dec 2018

Verified traveler

Management response to my earlier feedback is recommendable. Keep it up!

Business

10/10

Exceptional

07 Dec 2018

Verified traveler

Great location
Clean, staff very pleasant and ready to help.

Business_and_leisure Self

8/10

Excellent

12 Feb 2018

Thomas

Nice room, attentive staff. However wifi was terrible... need to logon repeatedly, poor coverage (ok for laptops couldn't get wifi on my phone in my room).

4/10

Poor

15 Dec 2014

Verified traveler

Not recommended

The service was appalling, kept on messing up my reservation several times, couldn't get credit card reader to work, etc. Very slow Internet. Not recommended

4/10

Poor

14 Dec 2014

Verified traveler

Fine rooms, very poor service

The rooms themselves were fine. The service people were utterly incompetent. Internet very slow. Relatively safe neighborhood.

8/10

Excellent

14 Oct 2014

Anthony

Protea - definitely worth trying !

Very pleasant and excellent alternative to the other more expensive hotels in Abuja

6/10

Pleasant

17 Sep 2014

Verified traveler

The location is great but the management MUST consider changing the dusty mad musty rugs ASAP. A no-go for people who are allergic to wool/rug.

6/10

Pleasant

28 Jun 2014

Overrated hotel but well situated.

Hotel is overrated; staff mean well but lack training. Quality and choice of food is limited; food remains expensive compared to other hotels. Rooms are ok but internet service is very slow, at times very frustrating as you need to log in every time you use the internet.

8/10

Excellent

04 Mar 2014

Maria

My Stay in Protea Hotel

The hotel was quite decent and my stay was comfortable.