Name: Oyo Hotel Cleveland Tn
Address: 2589 Georgetown Rd Nw, Cleveland, 37311, US

2/10

Poor

28 Jul 2026

Angelica

Be very careful with this place; they are irresponsible. I booked a stay one day before arriving—choosing it as a halfway point on my trip from Florida to Michigan—only to arrive and find a sign on the front desk door telling me to call a number because the manager wasn't available. When I called, the manager calmly told me, \"I'm sorry, I can't put you in a room, but it's not a problem; just call your third-party booking service and they'll rebook you.\" Annoyed and shocked, I thought he was joking, but he insisted: \"It might seem like a hassle, but it's simple—just call your third-party provider and they'll relocate you.\" That’s when I realized it was a dishonest establishment; I couldn't believe the owners allowed this kind of situation. I thanked God, though, because I put the pieces together—it had seemed suspicious that the sign on the door said \"Lincoln Hotel,\" and when I checked the Google reviews, they were terrible. DO NOT BOOK HERE. It looks like a hotel for homeless people—and I have nothing against that, but guests should be warned, and booking should be at one's own risk; the way they operate, it just feels like a place where you're throwing your money away.

2/10

Poor

19 Jul 2026

Charis

That was great. The property was being renovated, but was not clean. There was dried spaghetti on the desk. The TV did not work. There was no remote control. There was no toilet paper in the room. It was a late check-in and I could not get staff after no toilet paper was discovered the place has potential but right now currently not a good stay.

2/10

Poor

08 Jul 2026

Christopher

This must be the absolute worst hotel service in America if I could give this score a real score I'd give it a -100 never in my life have I dealt with such rude service, we arrive at check-in time just to be told they have no rooms and my whole reservation goes by and I still haven't even had my refund processed yet and still no rooms available. This place has had no occupancy for 2 days and hotels.com you tell me I have to wait an additional 2 days. We're not allowed to check in due to mistakes made by the hotel staff who apparently don't understand how to use a 3rd party booking service. Hello!!! If you run out of rooms due to MAINTENANCE ISSUES IT'S IMPERATIVE TO COMMUNICATE THIS WITH SAID 3RD PARTY SERVICE SO THEY DON'T ALLOW PEOPLE TO CONTINUE BOOKING AND PAYING FOR ROOMS THAT AREN'T THERE. YOU'RE IN THE DAMN HOSPITALITY BUSINESS FOR CHRIST SAKE!!! I've spoken with the people on the property twice now and they still have no rooms to this Day and I was supposed to have checked out at 11:00 a.m. this morning so not only do I hope this hotel never has another customer but I also hope you lose customers hotels.com for the way you guys have handled this issue! My refund won't be processed for another 24-48 hours which means I may not get my money back for another week on a trip I had to pay for a whole new hotel already! Did you guys wait a week to take my money??? No you didn't! Shame on you guys!

Friends_and_family Family

2/10

Poor

27 Jun 2026

Edward

When I got there, I was told there were no rooms available and they wouldn’t work with Expedia to give me a refund!

Self

2/10

Poor

13 Jun 2026

Corbin

This hotel didnt exist. Please remove from Expedia

2/10

Poor

12 Jun 2026

JEFF

Office was dark, locked and had no vacancy signs plastered all over the windows and doors. That didn't stop Hotels.com from selling me a nonexistent room anyway. Now they want to penalize me for \"canceling\" the worthless room I was sold. I had been driving for 16 hours and found myself having to try to find another hotel last minute late at night. Hotels.com wants to argue with me and stated they were unable to get a hold of anyone at the property to verify. Speaks volumes about Hotels.com. They sell nonexistent rooms in fully booked hotels and are then unable to communicate with those same hotels they represent, and somehow, that's my fault and I'm penalized by them. Avoid these OYO hotels and Hotels.com com at all costs. There are better options out there. I learned my lesson the hard way.

Self

2/10

Poor

09 Jun 2026

Kelly

Good location in town. Very creepy esthetically for a single lady. Didnt even check in when i arrived just
went somewhere else... couldnt cancel bc that wasnt allowed neither are refunds. 10/10 do not recommend.

Self

6/10

Pleasant

21 May 2026

Walter

Newly taken over. There are no remotes for the TV in any room. The room was clean but needed a lot of help.

Self

2/10

Poor

14 May 2026

Amanda

Room was nothing like pictures! Had to pay a $50 cash deposit to stay. Room had no remote for the tv, light bulbs were missing, no toilet paper. Only had 1 pillow on a king size bed

Partner

10/10

Exceptional

03 Apr 2026

Clifford

Wonderful staff!

2/10

Poor

03 Dec 2025

Irene

The listing stated that there were rooms available, but when we got there the rooms were all full. Please don’t purchase your room before you get there!

2/10

Poor

10 Oct 2025

Garren

Extremely dirty and not welcoming!

Leisure Friends

2/10

Poor

13 Sep 2025

Holly

Terrible customer service

Oyo cancelled our reservation because they overbooked 1/2 hour before our arrival

Friends_and_family Friends

2/10

Poor

05 Jun 2025

Neil

.

2/10

Poor

29 May 2025

anthony

This place is NOT an OYO. It is the Lincoln Inn. This place was FILTHY DIRTY. The room had holes in walls, cigerette burn holes in the sheets, the sheets were dirty, my daughter got bed bugs which we had to treat. We booked this place for 3 nights and had to leave after 1 night and book another hotel. It was discusting. DO NOT STAY AT THIS PLACE!

Business Family

2/10

Poor

24 May 2025

Elizabeth

Totally incompetent. OYO is not on the outside of the hotel. It is the name of the broker. The hotel is the Lincoln. Absolutely nowhere is that listed. How are you supposed to find it.
You have to have a smart phone to operate the TV. I don't. No one would come up and see if they could get my dumb mobile unit to work.
I went up and down the stairs three times despite my heart condition. No one bothered to help me.
The only thing good was that they gave me a refund without penalty.
Someone needs to teach these people motel marketing 101 and service.

Leisure Self

6/10

Pleasant

21 May 2025

Kellye

Awesome management, sweet dog at the office but really bad roaches and I don't think the room had been swept in months. Found a receipt by the bed from JANUARY!

Business Family

2/10

Poor

20 May 2025

Joni

This place did not seem safe. We ended up staying in another hotel

Partner

2/10

Poor

08 May 2025

Christopher

Worst Experience Ever. Stay Away.

If I could give it zero stars I would. We checked in at 9pm and found that someone was finishing up 'cleaning' our room even at 9pm. Upon entering the room, we discovered a broken security latch, no smoke detector (just a hole in the wall with wires coming out), stains on the curtain as well as a cigarette burn hole, stains on the shower curtain, and bugs.

When we went to the front desk to make them aware of the issues and request to check out and get our refund we were immediately accused of lying about the room condition and stealing the smoke detector. They also refused to refund even our $50 security deposit (which is laughable for a room like this). Honestly, this place should be shut down.

Friends_and_family Family

2/10

Poor

06 May 2025

Devon

My husband and I reserved a room for 2 nights. Upon check in it started storming outside and the front desk lady motioned for me to stand in the rain at the side window to take my information. It wasn't quite 3pm and she did not let me into the lobby. She was very rude. Asked for my name and then poked fun at it She stated that the man was getting our room ready and that it was possible he left the door open upstairs. Then she told me that it doesn't matter if I don't come up with the 50. Deposit I wouldn't get the key anyway. Insinuating I couldn't produce 50. Bucks. Which I did. We go up to the room, the door was open. Got comfortable and the door flies open , the man came in the room looking around saying oh I thought I left it in here. We asked what it was but he never told us. I said that if I find it I'd let them know. Whatever it was??? Next after a bath, I laid down and fell asleep. At 1:30am I awoke to itching. Asking my husband to turn on the lights...we were covered in BEDBUGS!!! Big ones, little ones more than we could count. Appeared to be an infestation. I have pictures and videos of the BEDBUGS crawling all over the bed. On the floor, drapes, chair, tables, EVERYWHERE. LITERALLY EVERYWHERE!!! My husband went down to the front desk and told the lady and she shrugged saying you probably brought them in on your shoes Didn't bother to come check it out or offer us a different room. She did NOTHING. That's when we called Expedia. Explaining to them what was going

Business_and_leisure Partner

4/10

Poor

02 May 2025

Verified traveler

Well it had a nice bed

After I made the reservation and drove to the address, I expected to see something that had the name of the hotel OYO but that wasn’t on the building. I came to find out that the place I stayed at was booked through something called OYO. There were no towels in the room and the bathroom was a little filthy. The bed was nice since I was only there to basically rest up for a couple of hours. It’s doubtful that I’m gonna go stay at that one again.

Self

2/10

Poor

26 Apr 2025

Jair

Very bad service they don't have towels they don't do cleaning service cockroaches everywhere, it was supposed to be a non-smoking room but it smelled very bad of cigarettes I don't recommend it they charge a deposit for incidents but the truth is not worth it

Business

2/10

Poor

26 Apr 2025

Frankie

There was bed bugs needs to be shut down and no linens and staff very questionable terrible experience

Business Family

2/10

Poor

24 Apr 2025

Margaret

I was scared and didn’t stay

Leisure Self

2/10

Poor

12 Apr 2025

Bobbie

Bad stay!

First we where suppose to stay in one hotel then next we get to our room no plugs worked so my husband couldn't plug up his cpap machine or we couldnt charge pur phones. Bed had dirt on the sheets. Id really like a refund. This was worst place ever to stay. Never again will we stay there!

Friends_and_family Family

2/10

Poor

02 Apr 2025

Herbert

Booked room and when we got there it was full no rooms available .

2/10

Poor

18 Mar 2025

William

Worst of the worst

Well we were under a tornado warning and terrible storms a tree knocked our our power so i went on hotels.com and found a good deal so I booked the room funds were taken all set loaded up drove through the storms fot to hotel and was turned away with no refund because i got the room at to good of a deal now this was after i was ask for a $50 cash deposit and i said ive already paid for the room nothing was said about a cash deposit thats when i was told to get out and after paying my money trown into the storms having to book another hotel 2nd went fine but the OYO lincoln inn is the most horrible place ive ever seen and the clerk was the rudest most backwood ignorant person ive ever meet and im from the south if you book here be up to date on you shots and vaccines

Friends_and_family Family

2/10

Poor

31 Jan 2025

Steven

Trash Facility

Pictures misrepresent entire properties. Old decrepid in real life looks brand new on website

Business

2/10

Poor

22 Jan 2025

Neil

Plain bad

2/10

Poor

18 Jan 2025

Brittany

.

4/10

Poor

16 Jan 2025

Verified traveler

Disappointing

I hate to be negative, but it was a pretty poor experience. The sheets were stained. Couldn’t tell if they were just dirty or stained. Cockroaches in the bathroom at night very strong smell of cigarettes in the middle of the night. So strong it woke me up and was choking me. I had so go outside and open my door we 2am. In order to get my deposit back, I had to physically check out. Nice people… but if I had any other option, I would take that before coming back here.

Self

2/10

Poor

14 Jan 2025

Carl

The owner was rude and the property was dirty

Business Self

2/10

Poor

10 Jan 2025

Bill

Reservation said two o'clock check in but they won't even let you into the lobby until 3 pm. Cleaning staff (of one) walks around with an open bottle of hard liquor and reeked of marijuana. Sheets were badly soiled and covered with human hair. Replacements weren't much better. Fifteen minutes into the stay the roaches started crawling out of the walls, furniture and bed. Squished a dozen or so, then packed up and got out of there as fast as we could. Before leaving the parking lot we cancelled our reservation for our trip home, with the same chain but further North. Worst waste of a hundred bucks we've ever experienced.

Leisure Family

2/10

Poor

07 Dec 2024

Jan

There were a lot of small Cockroaches in the bathroom

Business Friends

10/10

Exceptional

06 Nov 2024

Wanda

Friendly stuff very helpful clean nice stay

Leisure Self

4/10

Poor

06 Nov 2024

Rafiqullah

It was not clean

2/10

Poor

02 Nov 2024

christopher

They didn't actually have a room for me and I had to go somewhere else. They said \"Expedia didn't check its paperwork\"

Business Self

2/10

Poor

15 Oct 2024

Gwen

Honestly, did not even find this property. No sign for the hotel, called and no one answered several times. Even went back in daylight and could not find it. Had to scramble to get another hotel. I believe this was a scam.

2/10

Poor

04 Oct 2024

shiney261

No one was even there for me too check in total waste got screwed out of my money they just got for free because i uad to go somewhere else to stay. Horrible

10/10

Exceptional

30 Aug 2024

Tabitha

Very helpful and informative. Very kind
Clean and quiet.

Leisure Pet

8/10

Excellent

09 Aug 2024

Ronald

The prices fit my need to find a place in clise proximity of The Westmore facilities !

Business Self

2/10

Poor

08 Aug 2024

Theo

Not in good shape

Leisure

2/10

Poor

02 Aug 2024

Jasmine

Terrible company

I didn't get a chance to stay because they said they couldn't find my reservation.

Partner

10/10

Exceptional

26 Jul 2024

Kenneth

Treat me like family

Very kind and helpful people

Self

6/10

Pleasant

17 Jul 2024

Alexandre

When i was there , I request a room on a first floor and i have it , thank you very much.

Leisure Family

4/10

Poor

23 Jun 2024

Kimberly

Had to buy new sheets for both rooms. Had to buy new pillows. The rooms weren’t clean as I expected. Not to much to do. I wish I done a little more googling. Staff were barely around. Told them several times we needed to get more toilet paper , towels, an at least another shampoo bottle. We got two towels and two toilet papers ( one for each room ) we got two rooms for 5 adults and one 12 yr old. I will not be back.

Leisure Family

2/10

Poor

09 Jun 2024

Irving

There was no check in what so ever. The property management did not have my reservation and were super incredibly rude. No need at all for such treatment. with a simple explanation on what or what happened should have been enough. Especially when it was paid in advance. Not to include that the address was sketchy at best, and the place look really bad and poorly kept. as of now I'm trying to get a refund from Expedia since the satay never happened due to what I mention on this review.

Leisure Family

8/10

Excellent

25 May 2024

sondra

Very nice

10/10

Exceptional

21 May 2024

sondra

Room was very big and spacious

Family