Name: ibis Kochi City Centre
Address: Opposite City Hospital Padma Junction M G Road, Kochi, 682035, IN

10/10

Exceptional

07 Jul 2026

Sharika

.

Partner

10/10

Exceptional

14 Jun 2026

Christian

The staff is very helpful in addition the hotel is close to everything including the water metro the subway and the train station if you want to go to another part of kerala

Self

6/10

Pleasant

20 May 2026

Monroe

Very good, but… the hall ways and rooms had musty smells. The room was quite small. It’s European, so no air conditioning in hall ways, which is annoying. The beds were way too soft for my liking.

For this same price you can get more luxurious options. But it wasn’t bad for 1 night passing through. And the staff were very nice. Breakfast not bad.

10/10

Exceptional

13 Mar 2026

Coral

Great staff

Self

8/10

Excellent

08 Mar 2026

Alexi

The gym had Air Conditioning, but it was on a timer that turned off after two minutes, so it was a really uncomfortable place to work out. Staff was really friendly though and went out of their way to make the stay positive.

Self

2/10

Poor

27 Feb 2026

Dawn

Not worth it

8/10

Excellent

05 Jan 2026

Rajesh

Nice rooms, very friendly and competent housekeeping and reception staff. One bad experience: we got take away coffee with soy milk from the restaurant and found that the milk was off. The. Ext day they had fresh soy milk but didn’t process the charge fast enough so when we checked out it wasn’t billed. After we left we got a call that Rs 430 or roughly USD 5.00 was due from us for which I should provide the credit card number. I refused, especially as we had paid for the spoilt coffee and no one offered us a free replacement.

10/10

Exceptional

22 Dec 2025

Mathew

Convenient place in town

Self

6/10

Pleasant

16 Dec 2025

Purti

Great staff and service but rooms were okay. Hotel needs some upping. There was a constant smell in the room. Location is good.

Leisure Family

8/10

Excellent

11 Nov 2025

Yilmaz

Good!

Friends_and_family Friends

8/10

Excellent

26 Oct 2025

SAJID

Everything was fine, only issue I felt was the cooling adjustments in the room, either its too cold or its hot, cant find a balance even trying multiple times.

Business_and_leisure Self

8/10

Excellent

17 Aug 2025

Anoop

Good property. Good place to stay. Location was good. Good food nearby and lot of shopping areas around. Only thing is staffs were good but could be little more friendly.

Leisure Self

10/10

Exceptional

26 Jun 2025

KOK LEONG

**\"Decent breakfast, but the room was quite small. Great location—within walking distance to a shopping mall.\"**

Business

10/10

Exceptional

13 May 2025

Shanil

Nice experience

Business

10/10

Exceptional

05 May 2025

HYUNGGU

Good hotel

I will recommend my friends to stay here. The service and room was so good

Friends_and_family Friends

4/10

Poor

04 May 2025

THOMAS

1.front dest customer service was very poor
2.tv was not working in the room/no proper instructions to operate the remote
3.customer service call no proper response

Leisure Family

6/10

Pleasant

23 Feb 2025

abdul

The beds were worn out,
felt like water beds too floaty.
Pillows had body odor but were quickly changed when requested.
Toilet bowl was on the small side.

8/10

Excellent

17 Feb 2025

JOSEPH

Convenient location

Leisure Family

8/10

Excellent

28 Oct 2024

Prita

Friendly staff. It’s hard to reach someone by phone though.

2/10

Poor

24 Jul 2024

Verified traveler

Unprofessional staff.

8/10

Excellent

14 May 2024

George

It was good. Center of the city and had access to all amenities. Walking distance to wherever one wants to go.

Self

10/10

Exceptional

20 Jan 2024

SYED

Overall very good, there is scope for improvement for breakfast.

Business_and_leisure Partner

10/10

Exceptional

02 Jan 2024

Stephanie Xia

Really enjoyed me stay at Ibis Kochi city. Close to centre square mall and the river side walk. Plenty of space in the hotel and the bed was very comfortable. Safety box was provided. Reception was very friendly and called me 30mins before check out. Thank you so much

8/10

Excellent

11 Dec 2023

Sony Jacob

Showing signs of aging

This is my 2nd time at Ibis, Kochi. I'd loved my stay last time at Ibis more than any other and that is why I chose it for a 2nd time. Even though the overall experience has been good, I could tell that the shampoo and soap dispensers hadn't been changed in a long time. Barring this, my stay has been pleasant.

Business

10/10

Exceptional

04 Dec 2023

Ajay

Amazing, the best hotel we have stayed at

Leisure Partner

8/10

Excellent

05 Nov 2023

donna

Everything was pretty good. But breakfast seems to be just okay. Their sambhar had a bad smell. But staff took initiative to remove it right away when we approached them.

Rooms where neat and clean and customer service was good too. Stay was worth for the price

Business_and_leisure Family_with_children

10/10

Exceptional

23 Jul 2023

geeta

Excellent stay

FO staff was very professional and attentive specialy Ms ANJU and MR ANIKET .

Business

10/10

Exceptional

24 Mar 2023

Javon

Great Experience!

A Truly beautiful hotel.
I really enjoyed my stay. The hotel room was very clean, the room service was very good, great Wi-Fi connection, very comfortable bed and very nice staff.

Self

10/10

Exceptional

01 Jan 2023

Jacob

Good, neat and clean property, staff are helpful Reception personal are professional, mentions to saikat, Rimona and rohan

Business Self

10/10

Exceptional

30 Dec 2022

Swati

Location is awesome. Fast check in and check out, food is good

Leisure Partner

4/10

Poor

28 Dec 2022

Geogy

Dirty floors, smelly rooms. Pathetic breakfast for rs500 extra charge

Leisure Friends

8/10

Excellent

25 Oct 2022

Ganeshrie

Disappointed

First of all,we got no assistance getting our luggage to the rooms, which would have been greatly appreciated after a long journey. The room keys need to be activated each time we leave and return to the room. That was very very inconvenient and very annoying. Breakfast choices very limited and got boring after a few days. No seats provided in waiting area as we wait for our rides, which can take as long as 30 minutes.
Staff were polite and helpful

Friends_and_family Family

6/10

Pleasant

04 Aug 2022

J S

Could have been better!

The room was typical Ibis, no-frills. Bed is comfortable. But the engineering side did not think about ease of use of bathrooms. To start with, the toilet door had a magnetic catch and a round handle which makes it a feat trying to open the toilet door. No grip. Ditto with the shower door. Imagine trying to open with wet / soapy hands sans a door without proper handle, and that too with a magnetic strip. The drain provided in the shower area is not capable of draining water at the rate the shower delivers water. resulting in water logging in the shower area. There appears to be no protoco; of house keeping visit every day. All I got was a couple of tea bags on the second day on my request. Only on the third day, was it attended to.

Business

10/10

Exceptional

18 Jul 2022

Saravanan

Excellent property for the price

Leisure Family

10/10

Exceptional

15 May 2022

Rengaraj

good

Business

10/10

Exceptional

21 Apr 2022

Rojan

Great ambience and clean hotel! Would suggest the housekeeping to be a little bit more consistent

Leisure Self

6/10

Pleasant

03 Apr 2022

Baiju

connectivity to other locations are good

Business_and_leisure Partner

8/10

Excellent

09 Dec 2021

Sorin

I can return here...

Good food (from a foreigner point of view), friendly staff, I might comeback if they fix small issues.

Business

6/10

Pleasant

02 Feb 2020

Verified traveler

Everything was fine, the staff was helpful. Especially, Jude from Front Desk, Anjali from Rooms who helped with an early morning support. The entire restaurant team was very warm.
However, we had one problem - we felt our room temperature rising in the night. During the day the panel showed 22 Degrees, then we bring it down on the control panel, but we realized much later during the course of our stay that the temp was not actually coming down. Then we called the reception, and explained that the panel was not working....surprisingly, we found the temperature came down to 18 Degrees, without even the technician coming to our room to check...
This was quite intriguing. How could a technical glitch be managed without the technician coming to our room??
This means they had kept the temperature stable from a different control panel. May be the previous guest would have asked for the same. But shouldnt the management of the AC thermostat be left for the guest to manage.
We spent nearly 4 nights out of our 5 night stay thinking that the temperature actually coming down to 18 Degrees. Since we were having a long day during the course of our stay, we simply crashed after bringing the temperature on the panel to 18 Deg, and woke up feeling warm. On the final day, we informed the reception and the temperature actually came down....
Not a good experience

Friends_and_family Family

10/10

Exceptional

15 Jan 2020

Rajendra

Everything was fine

Friends_and_family Family

8/10

Excellent

10 Jan 2020

Girish

The hotel is well located on MG Road for shopping enthusiasts. Metro station, public transport and Ferry station easily accessible. Rooms are small like all IBIS hotels. Interconnected rooms available for families. Excellent Breakfast and Meals food.

Had an issue with Reservation which was resolved later - be careful to confirm with hotel.

Friends_and_family Family

10/10

Exceptional

10 Jan 2020

Rajendra

Good

Everything was good

Friends_and_family Family

10/10

Exceptional

19 Nov 2019

Denise

All the things I loved

I checked in at 4am after a very delayed flight and the man who checked me in was completely welcoming. I slept only a few hours and then I had to wake and do urgent shopping errands for a work trip. Again the front desk was helpful to suggest places I could find my needs. Breakfast was hot tasty with lots of choices. My bed and pillows were completely comfortable. I forgot shampoo and when I called it was immediately brought to my room. I was shown to an iron and ironing board. It was better than being at home! The neighborhood is completely alive and rich. Anything you need is there. Marine Drive is walkable. 100% I will stay here again when in Cochin!

10/10

Exceptional

11 Nov 2019

Verified traveler

I liked everything about the property, excellent staff, helpful, breakfast, comfortable bedding

Leisure

2/10

Poor

20 Oct 2019

Ajit

IBIS or Abyss? Avoid at all costs.

Hotel policies patently anti guest. Front office staff resort to lies. Billing for items that I have never ordered. Please avoid this IBIS hotels. Some of the staff are good they need to get to a better hotel for good career in the industry.

10/10

Exceptional

12 Sep 2019

luis Gustavo B A

Central location, and very comfortable

Very well located, super cozy and comfortable. Only for 1 night, so cant say too much. The room is not big, bathroom very small but overall very comfortable

Business Self

4/10

Poor

15 Jul 2019

Verified traveler

A/c was not working in Room No 324. Changed it only on 3rd Night

Friends_and_family Family

8/10

Excellent

18 Jun 2019

ali

Good but the rooms little narrow

Good to stay no noise. But some of staff non cooperative

Family

10/10

Exceptional

12 Jun 2019

Verified traveler

Friendliness of people, flexibility, positive environment

Leisure Family_with_children

2/10

Poor

07 Apr 2019

K.V

WORST AND SHOCKING EXPERIENCE

WORST EVER.
NO THREE STAR FACILITIES PROVIDED.
LIKE ANY OTHER COUNTRY SIDE HOTEL.
G M SHOULD BE TERMINATED LOOKING AT HOUSEKEEPING.
HAD FOOD POISONING WITH FOOD AND CONTAMINATED DRINKING WATER.
WORST HOTEL CONDITION COMPARED TO ALL OTHER IBIS/ACCOR HOTELS I HAD STAYED IN PARIS SINGAPORE MUCAT MUMBAI NASIK ETC
WILL NEVER STAY IN ANY OF THESE BRANDS

Family