Cj Grande By Jesway Hotels And Resorts

8/10

Excellent

09 Mar 2026

Chris

Stay was for work, building under renovations but still clean

Self

10/10

Exceptional

08 Mar 2026

Martin

great hot tub and wonder restaurant

6/10

Pleasant

08 Mar 2026

Kelsey

Positives: the location is good. We booked the 2 bedroom and the rooms were a nice size. It was nice to have access to a full kitchenette and the fireplace was nice. The pool area was massive and great for kids of all ages.

Downsides: check in wasn't super efficient, and it is annoying that no one is available after hours.
The hot tub was nice the first day, but got gradually colder the second, until it was as cold as the pool the third day. Doesn't seem like anyone is monitoring the temperature daily? When the front desk was told, they didn't seem bothered.
The kids splash pool is also incredibly cold and it was a bit annoying that the only towels available had to be brought from our room. It also wasn't made clear that towels needed to be brought from the rooms at check in.
Our room was right next to the pool entrance, so we heard constant slamming doors from 8am to 10pm.
The rooms were quite dark and the bathrooms did not seem well maintained. One of them had a lingering smell, and the shower units weren't very clean.
We had access to a deck area. Which was nice, but there was metal strapping strewn about.

Finally, the fact that check in is late (4pm) and check out is early (10am) isn't ideal.

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Lana

Excellent restaurant onsite,great meal & service. Room was very spacious, lots of storage,comfortable and easy access to amenities.

Friends_and_family Friends

6/10

Pleasant

07 Mar 2026

Brittany

The room was good and so was the pool. But they charged us another $21 unexpectedly when we checked in. There’s also three different door codes you need, losing the key is $20 and you get 1 towel each per day for the pool (which just seemed like a weird rule). It just felt like there was a lot of rules that weren’t there previously as we have stayed here multiple times before. Most likely won’t book with Grande Rockies again and instead book with one of the other companies that run out of there.

10/10

Exceptional

01 Mar 2026

John

Staff , clean room restaurant great food excellent service !

Family_with_children

6/10

Pleasant

01 Mar 2026

DIANE

We weren’t in the main lodge, but where we were was definitely just a place to sleep if you’re skiing or visiting for the day. The beds are double beds. The bathroom was very nice but the place is very sterile and cold. There is no mat to wipe your wet shoes on when you get in from the snow. And everything is very basic. Good enough place to stay if you just want somewhere to sleep.

Partner

8/10

Excellent

01 Mar 2026

Shannyn

Staff was helpful. The bed was comfortable and the suite fully stocked. The heat was strange and we were a bit cold. Overall nice place

2/10

Poor

27 Feb 2026

Braelene

We were in the overflow building and weren’t allowed access to the pool and there was no daily room service!

Partner

2/10

Poor

23 Feb 2026

Paul

Rooms are dirty, cold and the young girl on reception appeared to be more content on being on her phone. We also had to move room as the power went so something seriously not right. Was told pool not accessible despite being advertised at time of booking. Dissapointed kids

Friends_and_family Family

8/10

Excellent

21 Feb 2026

anupreet

Staff was nice. Hotel does not clean room everyday.

Friends_and_family Friends

10/10

Exceptional

19 Feb 2026

Trevor

No

6/10

Pleasant

16 Feb 2026

Dean

Poor value for price…outdated and tired
Parking could be improved, repaint lines

Leisure Self

2/10

Poor

16 Feb 2026

rhyannon

No access to the pool or hot tub as advertised. Place was under construction. Very noisy room and uncomfortable bed. I left a day early

2/10

Poor

16 Feb 2026

Stacey

The room was neglected. The kitchen faucet constantly leaked, the ensuite dryer was broken, the room smelled of mildew, the curtain in the bedroom was broken.
There was no coffee, sugar or cream in the room (was told you had to pay at the restaurant for cream)
The front desk staff (Raj) was condescending, abrupt and rude when we asked for help.
The pictures of the suite showed a stand alone soaker tub (no soaker tub in the room) and we were told that kind of room didn’t exist.
We were told ice was a charge of $5.00 a bag,
The tiles at the pool were lifting and cutting hazard on your feet.
Underground parking was extremely limited and very tight stalls (the passenger had to get out before parking in the stall.
The room was dirty on arrival (white stains on the chairs, curtains, and bath curtain.
We were told check out was at 11:00 but we got called by phone saying to leave at 10:00 and then a knock on the door saying we needed to leave before 11.
No house keeping during our entire 3 night stay.
Kids playing soccer in the hallways in the evening,
It was an awful stay. We did not feel welcome, relaxed, or comfortable in the dirty and poorly maintained space. When we asked to switch rooms we were told they were fully booked (valentines weekend) and for us to find another hotel would be impossible. We are from hours away..

Leisure Partner

2/10

Poor

15 Feb 2026

Lachlan

My stay was unpleasant from the get go, interesting directions to get to our room from the front staff. To then our parking stall being taken, and a broken elevator made for a difficult start to our stay. The room was in decent condition but our thermostat wasn’t working, overall would not recommend staying here!

Leisure

4/10

Poor

12 Feb 2026

Kristopher

Horrible Parking, pool area not included as advertised

10/10

Exceptional

11 Feb 2026

Doina

Excellent service all.

10/10

Exceptional

10 Feb 2026

Gloria

Great room and view. The pool was awesome.

6/10

Pleasant

09 Feb 2026

Rhonda

When calling in and

4/10

Poor

09 Feb 2026

Melanie

Front desk staff were not helpful or accommodating. Underground parking will not accommodate an suv with a ski box, we were told to park in another area, that was also full.
Upon check in, we were not told the elevator near our room was not functioning, which was not helpful given how far the rooms are away from reception. It’s really a 3 star hotel trying to be upscale with the renovations.

6/10

Pleasant

08 Feb 2026

Amanda

Room was in decent condition, they are in the middle of doing renos. Our room was recently painted, paint spots all over the floor, and had a strong odour, looked like everything was quickly put back together. We kept our patio door open as much as we could, luckily it was nice outside. Room wasn’t very clean, finger prints everywhere, dirty floors especially in bathroom, foot prints in shower, furniture especially couch was very stained and quite disgusting, coffee makers could use and update. Resort was ok, kids liked the pool area, good breakfast in restaurant. Resort staff wasn’t the most friendly but overall decent stay.

Leisure Family_with_children

10/10

Exceptional

05 Feb 2026

PAUL

Nice room, clean and friendly staff at the reception desk.

Leisure Family

2/10

Poor

02 Feb 2026

Anastasia

Unfortunately nowhere in our booking did it say we were in the Annex building until our check in. With this room we had no access to the property amenities listed, I.e. the pool and hot tub. Despite, in the room itself, there was a sign speaking to the “pool towels”.
The bathroom also had red/pink mold in the ceiling and black mold in the shower. At check out the lady was on a personal call and didn’t even end it to help me. She said something to the man and he stopped talking. The phone was on speaker. Very unfortunate and we likely won’t try to stay here again. We had one previous experience that was ok too. Construction/renovations continue and so we were forgiving of some things previously, but this time sucked. Will not recommend staying here. out the front desk lady was on a p

Partner

6/10

Pleasant

31 Jan 2026

Marta

Room was so hot (28 degrees), had to run a/c all night even in January.

Also booked on expedia which said we would have pool access, however as soon as you book you get an email that pool access is no longer included. This should be corrected on Expedia.

Leisure Family

2/10

Poor

26 Jan 2026

Paulette

I did explain already the checkin concern. The staff member was great but with there being only one of her, we waited for a very long time. We have a 5 month old baby who needed a nap and a feed, waiting made it stressful for everyone.
The room was disgusting. It was sticky and stale, not cleaned very thoroughly. I snapped a few photos if you’d like to understand better. There is grime buildup on every door and frame, the kitchen cabinets and closets. The floor itself was so gross. At one point I spilled some water and used a paper towel to wipe it up, the paper towel came up nearly black with grime. Both showers need a good scrub and re-caulk. There is clearly mildew in each corner. Further, one of the showers barely worked.

Friends_and_family Family

4/10

Poor

24 Jan 2026

Ernst Rudolf Christian

checked in Friday night, the lady at the checkin was a bit harsh, telling us about \" no room service, 20$ if you mess up the fragile key card and you are in the separate building so pool access means you can go to the municipal pool. Not the hotel pool and hot tub. So we are in the bunkhouse.

Leisure Family

6/10

Pleasant

23 Jan 2026

Nan

The room was in need of a remodel, which was going on during my visit. An oven that stinks up the room, is a housekeeping issue! The hot tub pool area was dirty - green water.

Leisure Family

10/10

Exceptional

18 Jan 2026

Anthony

Staff was friendly. Room was spacious and clean. Fully stocked with everything we needed. Great view. Will definitely stay here again.

Leisure Family_with_children

10/10

Exceptional

12 Jan 2026

Patti

We love staying here

4/10

Poor

05 Jan 2026

Kadima

You will loose lots of business. If you need to increase the price because of cost then put it on the price of the hotel. Everything was a charge, which I have come here for many years and that was not the case. Really, $25 for late check out per hour? Come on. Or the change that the pool
Isn’t available was the worst of them all from the Annex. It’s… if it’s the cost, put it in the price of the hotel.
Lots of hotel in the same situation with people needing to come from other building to go on the hotel, we will explore other options next year.

Leisure Family

2/10

Poor

02 Jan 2026

Dezmond

Asked staff for early check in staff was rude and told me that check in is at 4, room was very small with 2 small beds, (paid for a 2 queen size room almost 400) tried to go swimming when we woke up the out last day and was told the building we are staying in cant use the pool but everyone else can.

Leisure Family

10/10

Exceptional

26 Dec 2025

Rick

Hotel was clean even while under construction. Parking under ground was especially nice to have the vehicle warm and no snow on it. The pool and hot tub area was also nice to relax In at the end of the day. Staff was great to deal with.

Leisure Family

6/10

Pleasant

25 Dec 2025

Deanna

Temperature control was challenging, had to put the AC on and it was loud, and very dry.

The building was pretty loud overall and the hallways and such definitely need updating.

10/10

Exceptional

24 Dec 2025

Carlijn

Great staff. Convenient location

Leisure Family

6/10

Pleasant

14 Dec 2025

Lindsay

Hotel was under renovations, our room felt like like renovations and updating were definitely needed.

Leisure Family_with_children

8/10

Excellent

14 Dec 2025

Aura

Clean room and nice staff. The sofa bed was very uncomfortable.

8/10

Excellent

12 Dec 2025

Rolando

Location

Leisure Family

10/10

Exceptional

08 Dec 2025

Melanie

Convenient location

Leisure Family

6/10

Pleasant

27 Nov 2025

Florence

So much walking for person with mobility issues to get to pool. Extremely long hallways
Pool deck doesnt drain well
Park garage should have more handicap stalls and pillars should have reflective tape Too dark
Sheets rough
Ice buildup on driveway down by front entrance
Asked for salt or ice melt. Not done
Restaurant line not hooked up to room phone

Leisure Partner

8/10

Excellent

23 Nov 2025

Tiffany

Staff was not overly friendly by any means. They never answered the front desk phone after calling it a dozen times either. Pool towels weren’t in our room and we had to exchange at the front desk. Floors were not as clean as they should have been and in top of fridge was gross dusty, but everything else was clean. No extra perks.

Leisure Family_with_children

8/10

Excellent

17 Nov 2025

Nathaniel

Did not appreciate th

6/10

Pleasant

17 Nov 2025

MASIMANGO

The room was in good condition , unfortunantely there wer wors going on on the ground floor entrance ,making a bit difficult to navigate

Business

6/10

Pleasant

16 Nov 2025

Jennifer

The ac/air/heat unit in the room did not work.

10/10

Exceptional

12 Nov 2025

Jana

The staff was very accommodating for an early check in. Great view and lovely amenities.

Leisure Family

8/10

Excellent

11 Nov 2025

Shannon

Pool was very busy most of the day. Our view was amazing in our room. Parking is rough to find in the parkade. But overall nice hotel for the family.

Leisure Family_with_children

6/10

Pleasant

10 Nov 2025

Kimberley Teri

The staff were great but the 3 stars is due to several factors.
#1 - the rooms are showing their age (or at least ours was). The bathroom is in need of a renovation, the shower stall was cracked, the door was off the hinges and it was quite grimey (reflection of age, not cleaning).
#2 - the pool and hot tub need some repairs. There are lots of cracked, chipped and missing tiles.
#3 - the front desk is impossible to get ahold of by phone using the front desk button on the phone in the room, I used Expedia messenger to contact them.
#4 - I am not sure I like the direction the resort has taken. It's not really much of a resort now, but a condo apartment complex and guests are not really wanted. Parking is a nightmare. We booked through Expedia for a room owned by the resort (Bellstar) and we could only park in the parkade where we could find a Bellstar sign...which we never found more than one (I'm not saying there isn't more then one, but they were so far and few between we only ever found one). The rest of the stalls have signs all over them saying they are only for Paradise guests or unit ### etc.
#5 - the fact that as of Jan 1, 2026 guests staying in the annex won't be able to access resort ammenities like the pool and hot tub just doesn't sit well with me. A steep discount at Elevation place isn't good enough, I think the condo board is being greedy.
#6 - front desk staff are gone from 11pm to 7am, so if you need something between those hours you can only reach security.

Leisure Family

6/10

Pleasant

10 Nov 2025

Alicja

Room was dated and didn’t feel clean (steaks on doors, cabinets). Didn’t feel worth the price.

Leisure Family_with_children

6/10

Pleasant

02 Nov 2025

Christopher

The coffee maker and soap dispenser were broken. Was not fixed nor replaced even after we let the front desk know. It's an OK property but with the loss of amenity use as of January 1, 2026, we won't be back. Not sure if we would return even with the amenities.

Leisure Partner

4/10

Poor

02 Nov 2025

Brandon

The room was nice. Staff and service were very subpar

Leisure

6/10

Pleasant

31 Oct 2025

Jesse

Was very dusty in room due to construction and employee at checkout was almost confrontational.

Gave three stars because this was our fifth stay here and the other stays have been great so overall a lower rating isn’t warranted…

6/10

Pleasant

30 Oct 2025

Helen

We looked out onto the highway. Mountain was behind. Shower didn’t work. Big stains on the couch. Management moved us to another property which was lovely but a hassle to pack and move on a day we had to attend a wedding

Friends_and_family Friends

6/10

Pleasant

27 Oct 2025

Stephanie

The room was very small and not at all what I saw in pictures. When we arived the room was at 27°C and the AC and phone to call the desk didn't work. We went back to the front desk and they had someone come fix it for us. It was very loud and annoying to sleep with. One of the beds was very squeaky and they were both pretty uncomfortable. The parking was very tight and they would not allow us to have a second vehicle parked for free and no option to pay for parking on the grounds either. It was very inconvenient. Overall I would not recommend or stay there again. There are so many other options in Canmore!

Leisure Friends

8/10

Excellent

27 Oct 2025

Katarina Carol Lynn

Garbage situation was interesting and front desk is closed 11pm-7am

Overall it was good

Leisure Family_with_children

2/10

Poor

26 Oct 2025

Caitlin

It has gone downhill since we last stayed here. Pool and pool vents very dirty. They don't do housekeeping services and the signs on the front shine right in the terrible room we were given. When I asked to be moved they said they had nothing else and could not turn off any lights. Not all rooms have a balcony. Front desk staff said 1. I should of requested it. Then they said 2. I should of called. Then they said 3. I should of checked in earlier. Even though I did call from 2 hours away. So I was lied to by the staff 3 times and essentially blamed for booking a terrible room at this hotel. Do not stay in 292 ever , or take your business where they appreciate you . They also said the service and crappy room was because I booked with Expedia. They said I should of booked with them directly as Expedia is not a good way to book there.

Leisure Family_with_children

4/10

Poor

26 Oct 2025

Alyssa

Had to have someone that was given a key to my room removed by the RCMP. Someone went o the front desk, told them MY name and with just that information gained access to my room. I woke up to the secondary lock thankfully on banging into the door while someone was trying to enter my room. All I got was an apology, this is a massive safety problem.

Leisure

10/10

Exceptional

25 Oct 2025

Judith L

Such a wonderful property. Beautiful rooms, great service, restaurant was amazing. Will definitely go back.

10/10

Exceptional

24 Oct 2025

Danielle

Bigger parking stalls would be great

8/10

Excellent

23 Oct 2025

Katherine

Convenient location.

Leisure

6/10

Pleasant

19 Oct 2025

Kevin

Hotel was very well suited for a family visit to Canmore. Stayed in a 2 bedroom suite, was very adequate for a family of 4. I found the front counter staff to be quite rude and uninterested in providing a basic level of customer service. I would stay here again if the price was right, however would avoid if I could.

Leisure Family

2/10

Poor

18 Oct 2025

Jacquie

Showed up for what we were told was 4:00 pm check in - which I personally feel is already a late check in time….
Showed up at 4:00 and our room was not ready…room was not ready until 4:45..
Front desk super rude and unhelpful-

Leisure

10/10

Exceptional

17 Oct 2025

Riddhiben Hemantkumar

Yes

Leisure Family

8/10

Excellent

06 Oct 2025

Pam

Clean room with mountain views.

6/10

Pleasant

06 Oct 2025

Jennifer

While the hotel was quiet and in a great location, we had room with 2 beds in which one was broken making loud squeaks. We fortunately only needed one bed.

Partner

8/10

Excellent

05 Oct 2025

Florenda

Clean room nice view and accomodating staff.

8/10

Excellent

05 Oct 2025

Anne Lalaine

Room was okay and comfortable. I just wished there was a breakfast included. No complimentary slippers and toothbrush. But for its price, it’s a good deal.

View from the room is Canadian Rocky! Can’t complain. 😊

Leisure Family

6/10

Pleasant

04 Oct 2025

Kim

The room we were given had a door leading directing outside near the main road. When we left through it we were unable to use our keycard to get back in the main door. There should have been a sign explaining this to guests.
The beds were extremely creaky and not comfortable and the train was loud.

6/10

Pleasant

04 Oct 2025

Carolina

Just ok

Good location, but the room was in disrepair, with no recent upgrades. Bed was not very comfortable, and the shower had noticeable mold!!

Self

8/10

Excellent

02 Oct 2025

Rashmi

The place is well situated and the view of the mountains from the balcony was beautiful. The place is clean and well maintained with good fixtures in the bathroom.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Karen

Decent hotel.. great dining at restaurant and nice pool and hot tub. Nice location in Canmore .

Leisure Friends

8/10

Excellent

28 Sep 2025

Marites

Convenient, and cozy.

6/10

Pleasant

28 Sep 2025

Jason

Room was clean, aircon was noisy. However, the corridor carpets were stained and grubby in the annex. No 24 hr reception.

Leisure

6/10

Pleasant

24 Sep 2025

Jen

Our unit was nice but the rest of the property and amenities were incredibly inconvenient. The underground parking is insane- too few spots, narrow, poles- surprisingly our car made it out okay. You drive in and out on the wrong side and nearly crash with other cars-an absolute disasterous design. We had to walk soooo far to the elevator, lobby, pool, parking garage-
the place is a maze and there isn’t even an ice machine in our building! Restaurant/bar had 1 person waitressing/hosting. The free bikes were 2 rough fat tire bikes - with only 1 available- and we’re a family of 4. Also note, this property is on the other side of the train tracks from town so you get stuck for awhile when the train comes through as they are long.

Leisure Family_with_children

10/10

Exceptional

23 Sep 2025

Jeremie

Jake at reception was displayed excellent customer service.

Business Family

10/10

Exceptional

21 Sep 2025

Mark

Lovely area - a quick drive but longer walk to the downtown area, with mountains visible everywhere. Close to the highway, and many restaurants. Room was nice, but note there is no cleaning or maid service, and we were there for 5 days. Not a big deal to us, but may be to others.
We tried the restaurant onsite for both breakfast and dinner and had a good meal both times.
My only concern was that the parking spots were tiny, and parking the rental car was a bit nerve-wracking each time.

Leisure Partner

10/10

Exceptional

18 Sep 2025

Colin

Nice room, comfortable bed, helpful english guy on reception (sorry forgot his name). Good value when compared to Bannf and Canmore also has plenty to offer.

Partner

6/10

Pleasant

14 Sep 2025

Steven

The off property motel is gross

Leisure Partner

6/10

Pleasant

14 Sep 2025

Christy

Disappointment

Amazing location, hall Reno’s are really nice. The room was quite run down, floors were dirty and very scratched. The doors and handles were very dirty. The shower/bath was a complete disappointment looked like something from the 90’s, jetted and cheap. For $500+ per night, I could of stayed somewhere better.

Friends_and_family Family

10/10

Exceptional

11 Sep 2025

Denise

Renovations happening! Signage could be better. We didn’t know to go through the door to room. Was not told so had to return to desk for direction!

Leisure Friends

8/10

Excellent

09 Sep 2025

Katherine

Nice 2 bedroom suite. The gym is small and lacking options other than free weights and a bike and an elliptical. No front desk service 11pm-7am. No ice machine. Was clean but going through renovations. Pool was adequate for adults wanting to swim but a great option for kids with water park type atmosphere. Close proximity to many lakes and mountains and has a full kitchen and laundry in the suite. Beds were comfortable.

Leisure Friends

8/10

Excellent

08 Sep 2025

Hadi

location was good

2/10

Poor

07 Sep 2025

Kris Vincent

Expensive place. Poor service and room is dusty. I couldn’t sleep due to noise of the foot step upstairs.

Leisure Family

8/10

Excellent

06 Sep 2025

Cherlyn

Resort a few minutes from town

Location was good - right off Hwy 1 off Bow Valley Pkwy… restaurant onsite, Blake’s Brewery next door and 15-min walk to downtown. Room #283 in annex bldg (some covered parking), TV wouldn’t work, shower barely drained, A/C on full blast or must unplug, tiny balcony, 2 double beds were fairly comfortable, mini fridge & I wish I had known that the room had a microwave.

Partner

10/10

Exceptional

05 Sep 2025

Brenda

The room we had was big enough for the two of us to walk around in and not run into each other. The view of the mountains was awesome.

Leisure Partner

8/10

Excellent

05 Sep 2025

Diane

Scenery

Leisure Partner

6/10

Pleasant

01 Sep 2025

Brennan

Cleanliness was very poor. The floors were flithy, there was dust everywhere, and there was mould and mildew in the shower. It made me wonder if the room had been cleaned at all. The front desk staff were polite and helpful, and provided me a 10% discount as an apology, but I feel like it should have been 30%. Any hotel room should be clean, but especially when the room costs $750 per night.

Leisure Family_with_children

10/10

Exceptional

31 Aug 2025

Davin

We came from Edmonton for the weekend . Got there a little early

4/10

Poor

31 Aug 2025

Brianne

There was no housekeeping for us during our stay, which I feel we should know about prior to booking. And there should be a discount. No emptying of garbages, or beds made etc. There were dead bugs on the windowsill which is kind of icky. Overall I feel the price to value received was not great. The staff at the front desk on check in check out was very short, like we were interrupting something very important for them. It wasn’t a welcoming feeling.

6/10

Pleasant

31 Aug 2025

Meiji

The staff were okay and friendly. However, the condition of the room was poor for the price I paid. The room was unfinished (unpainted), the air conditioner wasn't adjustable, the tv remote and floors were dirty.

Leisure Partner

6/10

Pleasant

31 Aug 2025

Särä

Our room smelt musty. There was obvious water damage and mildew in the bathroom. The bed sounded like they were wrapped in plastic any time you moved they squealed. Over priced for what was actually offered.

Leisure Pet

10/10

Exceptional

30 Aug 2025

June

Loved having a table and chair set outside our patio doors so we could sit outside at night and look at the mountains!

Leisure Partner

6/10

Pleasant

29 Aug 2025

Lori

3 stars

6/10

Pleasant

27 Aug 2025

Maria Luz

Property is really nice but the parking situation is terrible. We didn’t stay in the main building and the front desk advised us we can only park under the roof area of the building we are staying else our car will be towed. We rented a minivan and the parking is so tight and so hard to get out of the minivan. We literally have to walk sideways to get in and out. We stayed for few days and hated each time we need to park. Last night of our stay there was no available parking and when we approached the front desk we were told we can park anywhere and we ended up parking at the gravel parking.

Leisure Family

6/10

Pleasant

25 Aug 2025

Catherine

Centrally located to other restaurants,it would have been better having a few restaurants on site. Rooms were paper thin and I heard my noisy neighbours even when wearing earplugs to bed. I’d call Down to ask for someone to fix my A/C and nobody ever showed up as I stayed for 3 nights. Poor communication skills!

Leisure Self

2/10

Poor

23 Aug 2025

DIMPLE

Do not stay here.not 4 star and not like pictures.not a “resort”. its a condo building and PEKA manages it-very poorly.Property is old and 2 Indian staff don’t care to solve problems instead they blame you.My daughter got a skin rash and belly button infection from the pool, they blamed us we stayed in the pool too long.Check in was supposedly at 4pm but they made us wait to 4:40 because they were cleaning room.Check out is 10am.Staff not helpful and could not offer suggestions for activities and told us go google it.no concierge after 11pm.limited and tight parking.no housekeeping they tell you after it’s booked that there’s a $75 daily charge.bathrooms stink of urine.room was big but dated and annex building is dark and dingy with housekeeping area and laundry visible to all.cant believe some people paid $700+ a night!

Leisure Family

6/10

Pleasant

20 Aug 2025

Sedeeka

Renovations were going on. Elevator was painfully slow. My in-room tub fatures were broker.

Friends_and_family Family

6/10

Pleasant

15 Aug 2025

Tashrwin

Area was nice

4/10

Poor

10 Aug 2025

Lisa

Poor experience, poor room

When we walked in the room it smelt old, musky, mouldy strong. The AC was not working. 2 men came to fix it, which drew out some of the smell. My friend called ahead of time to have wine ready for us when we arrived, as she wanted to surprise me for my birthday, it was not there. There was no hot water for our shower, we did mention this to the front desk the next day. We were busy out and about all day, we didnt know if we had hot water or not so we showered at the pool. We also asked for towels for our room and they said they would bring them but did not. Our last evening we noticed the AC leaking water, pooling on the floor, we had towels soaking up the water, it appeared worse in the morning, we went to go tell the front desk. Hoping to get a discount for our not so nice stay. We had let them know we would like a discount and were told they would email once they knew how much of a discount they could give within a couple of hours. I have yet to get that email.

Friends_and_family Family

6/10

Pleasant

07 Aug 2025

Amber

Unfriendly and unhelpful staff. Rooms not very clean. Online pictures decieving

Leisure Family

4/10

Poor

05 Aug 2025

John

Wait till construction is done.

The construction was not great. When I booked through hotels.com there was no mention of it being under construction. The rooms were dated. The “awesome shower” didn’t work like it was supposed to. I was there 5 years ago and loved it.

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