Name: FOUR POINTS BY SHERATON CHENNAI OMR
Address: Survey No.-169, Plot No. - 1B & 1A, Chennai, 600119, IN

8/10

Excellent

26 Jul 2026

Manjula

The food for breakfast needs to be improved as there is no authentic taste of regional cuisines experienced.

10/10

Exceptional

30 May 2026

Sindhu

Very professional staff from reception, breakfast staff and housekeeping. All staffs were very professional at all times and always very helpful. Thank you!

Family_with_children

4/10

Poor

20 May 2026

Ravindra Reddy

Undure

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Sivaranjani

Good

Partner

6/10

Pleasant

10 Feb 2026

V

Just OK Property. Nothing special about that property

4/10

Poor

07 Jan 2026

Praveen Kumar

Very small space for the price , bathroom glass door creaks with a loud noise every time you use , water getting logged completely in bathroom

Friends_and_family Friends

2/10

Poor

28 Dec 2025

Krishna

Here’s a clear, calm rewrite you can send:

We had to leave the hotel because of a strong mold smell that caused my wife severe breathing issues. Even after being moved to executive rooms, the problem persisted. As a result, we had no choice but to book another hotel and pay again. Since we had reserved two rooms, this resulted in a double financial loss.

2/10

Poor

18 Nov 2025

Tulsi

The service at this property has been extremely disappointing. They currently have one manager handling both Fairfield and Four Points Sheraton, which has resulted in the food service being combined—breakfast at the Four Points building and dinner at the Fairfield building. Because of this, the restaurant areas are poorly maintained; tables are often left unclean, and guests are made to wait just to be seated.

There are clearly staffing and/or training issues. I ordered dinner around 5:00 PM and only received it at 9:30 PM after multiple follow-ups. This is unacceptable for any hotel, let alone a Marriott property.

I genuinely regret using my Bonvoy reward points for this stay, especially after speaking so highly of the property during the summer.
( I used my Bonvoy points to book, but I’m leaving this review on Expedia because my extended stay was through them.)

Business_and_leisure Self

4/10

Poor

14 Oct 2025

Timothy

Avoid.

The good: the reception staff are nice.

The bad: I needed to meet colleagues in the lounge. The Aircon was not switched on so it was too hot for the meeting. The WiFi keeps disconnecting so I ended up paying for network data. The pool is very very small - only one lounger. The gym is treadmills and some dumbells. The food wasn't great and there wasn't much selection. The listing says there is a bar. The bar does not operate. They don't even have an alcohol licence...

Just really disappointing, especially as I had arrived from the Sheraton in Mamalapuram which was excellent. There are much better hotels in OMR. I suggest the Vivanta. I regret trying the Sheraton.

4/10

Poor

09 Jun 2025

Poovanesh

AC was repair and didnt fix for 3 days

Ac was not working and they didnt inform customers. Also they didnt even fix for 3 days.

Friends_and_family Family

8/10

Excellent

08 Jun 2025

Sridevi

.

Leisure Partner

10/10

Exceptional

11 May 2025

Abidur

Business trip

I have stayed at dozens of hotels in OMR. This was on the top of the list of best stays/experiences ever in OMR. Staff was very hospitable and there for every need of mine, I would like to specially thanks to the front desk staffs as well as dining staffs specially Mr. Sameer SK who is very friendly and caring nature to all of its diners.
Thanking you again, Will recommend to my colleagues

Business

8/10

Excellent

14 Apr 2025

Tulsi

Good stay! Their staff, food, room sizes are all as it was described during the booking.

8/10

Excellent

24 Jan 2024

Ramkumar

Great experience. Swimming pool could be better.

2/10

Poor

24 Jul 2023

Elite

Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

Business Self

8/10

Excellent

16 Jul 2023

Siva

This was a safe and quiet place

Leisure Family

6/10

Pleasant

08 Jul 2022

Shankar

Poor service

The service was very poor. There were no towels in the bathroom when I checked in. Asked for a plate, spoon and knife to be sent to my room and it took them about an hour to deliver the plate and spoon and I never got the knife. this after repeated follow up. The room was good. Very clean and well maintained. Parking was convenient. Gym was really good.

Business

10/10

Exceptional

23 Aug 2025

PAO ANN

老舊的飯店

Business