Mellia

6/10

Pleasant

21 Apr 2026

VILMAGALY

Reseñas Negativas

- Hice check in 1 dia antes y cuando llegue al hotel mi habitacion no estaba ready me hicieron esperar.
-Carritos Para Transportarte Dentro Del hotel Tardaban Mucho En Pasar Por Las Paradas.
-Telefono Habitación no funcionaba.
-Tan pronto llegue fui a reservar los restaurantes Y ya todos estaban llenos.
-Poco personal de mantenimiento area de la piscina,Alrededores,zafacones llenos.
La basura que dejaban los huesped en los pasillos llegue y me fui de la reserva y nunca pasaron a recogerla.
-Actividades y animación Muy Aburrida,Ya Que el teatro lo eliminaron hacen todo en el Lobby.
-Reserve Buggy Por Expedia Y Tuve Que Caminar Hasta La entrada del hotel porque ellos no le permitiero La entrada Al Guia.
-En uno De Los Bar No Tenian Cerveza Ya Que El Gas Lo Necesitaban En Otra Area.
-Snack Bar De La Playa Muy Poca Varidad.

Partner

8/10

Excellent

19 Apr 2026

Enrique

Pool where decent and clean. Staff was mixed. Some friendly some had major attitude. Rooms where nice and clean. But put of the 6 days i jaf to take 3 cold showers. Hot water kept running out. Over I give it a 4 out of 5 stars.

10/10

Exceptional

19 Apr 2026

oluwatoyin

I had my 30th birthday at Melia Caribe Beach Resort!

I want to start by saying I wasn’t compelled to give a review but I really had to shout out the people who made my stay great.

I must say that I had a very wonderful experience. From the arrival, the guest service welcomed us with beautiful smiles but although the rooms took time to get sorted out. I was accompanied with unlimited drinks at the bar in the lobby.

Now these are the name of the people that made my experience outside.

FERNADO - He went over and beyond to ensure we got the best room and we did get a great room with close proximity to the bar, pool, spa and beach. He also assisted with ensuring that my room was well decorated for my birthday.

- The bar at the lobby! Outstanding
- Rachael

The Food! I don’t think what I saw online gave justice to the meals. The food at the buffet had a large variety and as such it fit my palate well. I didn’t have a reason to complain with the meals on either sides of the buffet.

The staff members were all wearing beautiful smiles all day.

I would definitely tell a friend to tell a friend.

Family

10/10

Exceptional

19 Apr 2026

Ellyda

The service and amenities met our expectations. The food and liquor were excellent with many varieties to choose from. Overall we had a great time.

Family

10/10

Exceptional

19 Apr 2026

Tamila

Nice beach, good food, excellent staff

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Maksymilian

Highly recommended !!! We had amazing family time. Amazing staff, beautiful place with entertainment for kids and adults.

Family_with_children

10/10

Exceptional

18 Apr 2026

Cyara Annette

Definitely kid-friendly. Rooms were cleaned efficiently everyday. Staff was courteous and friendly.

Family_with_children

4/10

Poor

18 Apr 2026

Henry

Food was dissapointing

Family_with_children

8/10

Excellent

17 Apr 2026

Yash

Overall property was amazing and vibe was pretty good, but only issue is housekeepers don’t understand english so it was bit hard to explain them and they need more buggiese.

Partner

10/10

Exceptional

17 Apr 2026

Johanna

This was truly an amazing vacation. The resort is exquisite, the staff are so friendly and accommodating, & our room was beautiful and very clean. Fernando Reyes was wonderful and efficient and so responsive to all of our needs.
Willy Charles at the beach was also exceptional, in service and attitude. All in all we had an awesome time thanks to the amazing staff. Will definitely recommend this all inclusive resort to our friends and family!!

Family

6/10

Pleasant

17 Apr 2026

Craig

We arrived at 7:00 pm and it seemed like nothing was ready. I wasn’t given room safe keys for either of our rooms, wasn’t informed on how to book reservations, one of the rooms didn’t have bedding for my child’s bed so they had to use robes to sleep in for the first night. The mini fridge had a half drank bottle of pop and no replacement drinks as it wasn’t filled at all. Wasn’t informed how to get towels as I wasn’t given cards to get the towels on day 2. I shouldn’t have to keep coming back to the front desk at checkin to tell them what I need for my stay. As well wasn’t informed about the fun republic venue located outside the resort where you can drink and eat for free where the kids can play mini golf and climb on the jungle gyms as this is included with the resort bracelets. Found out about this from other guests on day 3 of our visit. The $150 USA resort credits is a scam. I gave these back to the hotel as I couldn’t use any of the tickets. The $150 booklet is a $10 food and beverage coupon, which I didn’t need because I am at an all In music resort, the $50 room upgrade coupon I didn’t need as I already purchased a room for my all inclusive vacation. The $50 coupon had to be used on a 50 min or more spa package so you couldn’t use it on a 30 min spa. And I don’t remember the other $40 coupon as I gave this booklet back to the hotel manager as their was no need for it. Don’t advertise it as a $150 us credit when it is given as a booklet this needs to be re l

10/10

Exceptional

16 Apr 2026

Aileen D

Booking the “level” was worth the money, private pool was great. Staff was awesome

Family_with_children

10/10

Exceptional

16 Apr 2026

Sherin Simone Haylock

I didn’t get to get in the pool because we were busy with

8/10

Excellent

15 Apr 2026

Chloe

The rooms are a little dated, but you’re hardly in them. The staff was great and we had a blast! The food at the buffet is cold so that was disappointing. But overall it was a great trip!

Family_with_children

10/10

Exceptional

15 Apr 2026

Jessica

Excellent bartender Luciano at level pool bar. Reynaldo concierge was very attentive throughout our stay. It was not shared that level guests were able to use spa amenities for one hour each day Included or how to get golf cart service from level areas which would have been helpful from the beginning. Once we figured out the resort we loved it! Quimera level bar at adults only wellness is much nicer than Riviera level bar at this resort. Excellent entertainment at night.

Partner

10/10

Exceptional

15 Apr 2026

Mikhail

We had an overall great experience at Meliá DR. The staff truly made our stay memorable—everyone was friendly, attentive, and genuinely supportive throughout our visit. The food was another highlight, consistently fresh and very enjoyable with plenty of variety.

A special thank you to Reynardo at the concierge desk, who was superb. He went above and beyond to guide us and ensure we had everything we needed, making our stay even more seamless and enjoyable.

The only downside was that the rooms are starting to show their age and could benefit from some updates. With a bit of renovation, this resort would be even more exceptional.

Overall, we had a wonderful time and would gladly return.

Family

4/10

Poor

14 Apr 2026

Mikhail

Lines in restaurant are terrible, not possible to make reservation in a la cart restaurants, service is very slow, have to look for table and than server to clean it up, not enough beds on the beach, were supposed to get up at 6 am to get the place. Not enough carts for transpiration around the hotel, never were able to get one.

Anny Liriano was nice, polite, very informative, tried to do as best as she could to help.

Family_with_children

4/10

Poor

14 Apr 2026

rachel

not only did we get overcharged for one room which I had 3, the food was nonedible staff rude, check in took to long and concierge nowhere to be found. Our toilet didn't work had to call 3 times. No service for alcohol drinks till 10 am while they did have the bar opened for other stuff. all buffet restaurants except the specially one which very hard to get reservations.

Friends_and_family Friends

10/10

Exceptional

14 Apr 2026

Caroline

We stayed at Meliá Caribe Beach as a family of five with three children and had a wonderful experience from start to finish. The resort is very family friendly, with plenty of space and activities for kids, which made the whole trip easy and enjoyable for all of us.

We were especially happy with our stay and would absolutely recommend this resort to other families. Booking through Expedia also came with great perks that made a noticeable difference.

A special thank you to Any Liriano, who was incredibly helpful throughout our stay. She made sure we had everything we needed and truly went above and beyond to make our experience even better.

Family_with_children

10/10

Exceptional

14 Apr 2026

Julia

I had a great experience at this resort! Property was beautiful, staff was friendly and food was outstanding. Beach and pool were spacious and clean, although many vendors on the beach trying to get you to buy excursions. They had plenty of chairs and huts that provided shade. The buffet was one of the best I have had in the DR, fresh and excellent options for all. Would definitely recommend this resort for your vacation!

Friends

2/10

Poor

13 Apr 2026

Doris

After days of complaining about the phone, lock box, bathroom, and cleanness, issues were resolved. However, husband and I feel staff should be more empathetic and understanding to customers needs.

However, my husband, and I would like to express our gratitude to Odalis and Alfany, whom tried the hardest to make us feel comfortable, even when things were not as expected.

Partner

10/10

Exceptional

13 Apr 2026

Paola Gabriela

Súper bello, muy amables pero el transporte tiene que mejorar un poco!

Partner

10/10

Exceptional

13 Apr 2026

Lauren

Our stay was great, Reynaldo was amazing at check in and so helpful also Wilquim was amazing and helpful at getting us on our way to leave. They tried very hard to accommodate allergies especially gluten free and many things were labelled. The level upgrade was soooo worth it. It was nice having our own restaurant and pool and the beach was fantastic. It was a long walk from the lobby area to the beach and shuttle service was slow and difficult at times. It rained hard our last night and our room flooded moderately badly so I would not recommend to leave anything out on the floor if it rains.

Family

10/10

Exceptional

13 Apr 2026

Erik Cruz

Any Liriano, the Expedia concierge was very helpful. The pool was huge, the beach was clean and the water splash park for the kids was perfect.

Family_with_children

8/10

Excellent

12 Apr 2026

Johana

Yes

10/10

Exceptional

12 Apr 2026

Sabrina

Any Liriano is an Expedia Concierge at the Melia Caribe Beach Resort and she was extremely helpful. The resort is absolutely beautiful, lush trees and greenery everywhere. The staff are super friendly and go out of their way to help. Pools are huge and you never felt crowded.

Family_with_children

10/10

Exceptional

12 Apr 2026

Shanshan

I had a great time with my kids over the spring break. The front desk Anny Liriano helped me with checkin, booking dinner, getting around the area and everything! Highly recommended!

10/10

Exceptional

12 Apr 2026

Melissa

Amazing All Inclusive Hotel!!!! Great experience for all the family!! You will love it 🥰😍❤️❤️

Family

6/10

Pleasant

11 Apr 2026

Michele

Meliá Caribe was just ok. The staff was super friendly, the resort did a great job with providing transportation around the resort, the rooms were cleaned daily, the pools were nice. Luckily our room was close to the pool and beach and we had a second floor room with a high roof. The resort has a ton of restaurants but reservations are impossible to get, at least in the restaurants that are edible. We had to eat at the buffets for almost every meal until we couldn’t take it anymore. We went off resort to a highly rated restaurant and the food was FINALLY enjoyable. Truly - the food was some of the worst I’ve had. And I do understand that with all inclusive resorts, the food isn’t high quality. Over all - we won’t be back. It wasn’t the worst resort we’ve been to, but there was nothing special about this one. It was a disappointing food experience and restaurant reservation experience we’ve ever had at a resort.

10/10

Exceptional

11 Apr 2026

Fidelia

We had an excellent time! Eric the event coordinator was beyond fabulous! He engaged with us the entire trip and made our time there even more amazing!

10/10

Exceptional

11 Apr 2026

Hannah leigh borce

rooms are dated but cleaned every time even the fridge is always stocked up with water beer and pop… the staff are amazing … anny liriano the representative from expedia walked up to us few mins upon arruving and told she will be our personal assistant … she took our numbers and contacted us evey day checking on us and even did our restaurant reservations so we didnt have to line up and sweat on doing the resto reservations … she just sends us the booking info andoff we go to the resto… jose, the shutlle driver is amazing he goes above and beyond his job makes sure to pick us up and drop off us when and where we needed from day 1 till the day we leave … the guy from the coffee shop at night is also amazing making good coffee and sandwiches for our midnight snack and the guy incharge of the pool activities is also nice … the pool is huge the beach is so nice and the splashpark is amazing even the fun republic the kids had so much fun

Family_with_children

10/10

Exceptional

10 Apr 2026

Marnee

The staff the food the rooms over the top
We will definitely be going back there !!!

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Amanda

We were only able to get a dinner reservation for one night while we were there which was super frustrating. We would have liked to try more of the food options. We had no hot water in our room so cold showers every day. Lack of communication regarding transportation for our luggage to the lobby on the day of check out. Otherwise, we had a great time.

Family_with_children

10/10

Exceptional

09 Apr 2026

Larry

Great stay. Anny Liriano was very attentive from the moment we arrived to the moment we left. Great service and hospitality

10/10

Exceptional

09 Apr 2026

Larry Roy

Anny Liriano was great. Very attentive from the very first moment we arrived and stayed attentive throughout our entire stay!

The gym equipment can use a refresh but everything else was great!

6/10

Pleasant

09 Apr 2026

Besmira

Room was clean but very outdated, the sink was blocked most of the time. The bed leg kept breaking . Drawers didn’t fully close.

Family_with_children

8/10

Excellent

09 Apr 2026

Calvin

Melia Caribe is an overall safe pick for an all inclusive. The rooms are a good size. The property is well kept. Most of the staff were very friendly and helpful.

Family_with_children

2/10

Poor

07 Apr 2026

Joshua

Customer service was not a priority. Even after complaining to site manager, they still did nothing to rectify our issues, would not travel here again. The extra cost for The Level is not worth it. Property was beautiful! Just would have liked the hospitality and services at a higher standard

Family_with_children

8/10

Excellent

07 Apr 2026

Nicole

Stayed at Meliá Caribe and overall had a great experience. The staff really stood out—they were friendly, attentive, and made us feel welcome throughout the entire trip.

The pool area was beautiful and relaxing, though the water was a little colder than expected. Not a dealbreaker, but something to note if you like warmer pools.

One downside was that our tub leaked water the whole trip, which was a bit inconvenient and something that should definitely be addressed.

On the food side, we were pleasantly surprised. While there were some standard resort dishes, they did a great job mixing things up with different cuisines from various countries each night, which kept it interesting.

The overall vibe honestly felt like being in The White Lotus—luxurious, immersive, and a little surreal in the best way.

Would definitely consider coming back.

Family_with_children

4/10

Poor

06 Apr 2026

Vanessa

We had a toilet that didn't flush properly and a dripping bathtub faucet that never got fixed the whole time we were there despite telling the Level lobby and our concierge. Multiple maintenance workers visited our room to look but nothing actually got fixed. We had to ask one of the maintenance staff to leave their plunger in our room so we didn't have to call the office every time the toilet was clogged. There is a group Whatsapp number you can contact for questions but my messages were never answered. We were told we would get a new room because of the plumbing issues so we spent an afternoon packing up our things, but when we got to the Level office to get our new room keys we were told there were no rooms available. The staff flat out lied to us about getting a new room, presumably to get rid of us and hope we wouldn't come back, and did not seem to care. There were bright spots during our time here, such as the well-maintained gardens and great service from a few restaurant servers, but overall the experience was not good. We will not return and I do not recommend this resort.

Family_with_children

10/10

Exceptional

04 Apr 2026

Katie Jean

We enjoyed most of our stay by the main pool. We liked that it was where the main action was. Our family participated in many of the activities that included dancing the merengue, painting, pottery making, and rum tasting. The activities crew was great at what they did. They chose the right individuals for those positions. They were outgoing and knew how to work the crowd. The pool was nice. We decided to wait on it one day as they were still cleaning it and we chose to walk the beach instead. The bartenders by the pool were nice. We never had an issue getting chairs by the pool. Each day, we got our spots by 7:30am. We also tried the Level pool the last day. That was also very nice, but we preferred to be at the main pool. One day we did make our way over to the Kidsdom pool. The kids enjoyed the water slides. They also enjoyed Domingo....they thought he was funny!!

Family_with_children

10/10

Exceptional

03 Apr 2026

Rodrigo

Great all inclusive

Family_with_children

10/10

Exceptional

02 Apr 2026

Jak

clean room and plenty of refreshing options in fridge, food is good, beach and pool are very clean

Family_with_children

8/10

Excellent

02 Apr 2026

Ajay

Overall, a great property. Very clean. Staff were very nice and hospitable. The gym needs major upgrading (many weights were warped and broken). Rooms are dated. Our fridge didn't work the whole time and the front AC made an annoying humming sound all night.

Family_with_children

10/10

Exceptional

01 Apr 2026

Love Parteek

The customer service from the buffet staff is poor. Staff make no extra effort to make showers available after checkout.

Average room service | untrained staff | nice beach area | a lot of sunshade | good food but not always

Family_with_children

10/10

Exceptional

31 Mar 2026

Katelyn

We traveled with our almost-5-year-old twins, my husband, and in-laws (with extra family some days). I chose this resort from detailed reviews, so sharing ours!

**Tip:** Bring small bills—they don’t always have change.

**Room:** Clean, spacious, and exactly like photos. Family room had a cot and roll-out bed, plus a nice balcony. Mini bar had water and beer but wasnt refilled, not a huge problem for me just make sure to ask.

**Food:** Good overall. Make reservations early (8am), especially for large groups. Meals take about an hour+. Mexican and Dominican were our favorites, steakhouse was solid, Italian apps were great but mains average. Buffet had lots of options (best for breakfast). Coffee bar was great.

**Kids & Splash Pad:** Highlight of the trip! Easy to find seating most days, good food nearby, and great lifeguards. Kids club (“Kingsdom”) had fun daily activities like pool parties and treasure hunts.

**Entertainment:** 10/10—nightly shows (circus, Michael Jackson, magic) and themed parties. Staff was energetic and engaging. They deserve the reviews!!

**Staff:** Hit or miss—some amazing, some not very friendly.

**Melia Presentation:** Took ~1.5 hours. Had an issue receiving promised credit at checkout.

**Drinks:** Very weak—consider bringing your own if this is important to you.

**Getting Around:** Trolleys limited, but walkable (5–7 mins).

**Bugs:** Bring spray—mosquitoes were noticeable.

Overall, great for families with a few minor imperfections.

Family_with_children

6/10

Pleasant

31 Mar 2026

Pamela

Food was terrible, got sick first day . Mold was in our shower . On third day finally asked for washcloths. Roach in bathroom. Staff was very nice , spa was A+. Bartender by pool only nice to people tipping . Beautiful beach , beautiful property. Ice cream lady in Buffet very crabby everyday 👋

10/10

Exceptional

31 Mar 2026

Rodrigo

Great resort!

Family_with_children

6/10

Pleasant

30 Mar 2026

Angela

Not that impressive with buffet being the only option for lunch.
But the pools were lovely and the rooms were lovely. And if you were lucky enough to book suppers at the restaurants (which you should do as soon as you get there)… which we were, they are delicious. (no matter which restaurant…. but the Japanese was our favourite) *coffee was a bit sad. But we had friends a couple resorts up and they loved the coffee so maybe just explore and you find better stuff.

10/10

Exceptional

30 Mar 2026

Amy Jean

Beautiful resort and an amazing staff. We purchased the level package and had a 2 bedroom suite. It had a ton of room and was very nice.

Family

10/10

Exceptional

30 Mar 2026

Kelly

The staff were friendly and wonderful. The resort was beautiful. We loved our stay and will be back! Gorgeous.

Family

6/10

Pleasant

29 Mar 2026

ADIANEZ

The hotel was OK, the staff really makes the difference, the roaring would have been lower if not for them. The room was old and patched up, the food was mediocre at best and they keep tabs on the beach towels.

Partner

6/10

Pleasant

29 Mar 2026

Karen

The game room for kids had board games and table tennis, but the other games cost money. The gym had a good variety and it was clean. The buffet always had tons of fresh fruit available, which I loved.The beach and the pool were great. We could never find a chair to sit on because people reserved and left them empty for long periods of time. We didn't get a towel or safe card until day 3 because they were out. The towel sign out is the same place where they try to sell you tours.
The restaurant reservations were a challenge. There were only spots at 9 pm left and 2 of the restaurants were not included, they were extra. The Mexican restaurant was the best.
The walking areas had high traffic with cars and motorcycles for sfaff to get around. No big deal, just careful with little ones.
The staff were not friendly (2 or 3 smiled once). That's fine, but at times they seemed super annoyed when I was ordering drinks or coffee.
Check-out was quick.

Family_with_children

10/10

Exceptional

28 Mar 2026

Catherine

Bring bug spray, sun screen, and enjoy!

6/10

Pleasant

28 Mar 2026

Angela

The grounds and the common areas of this hotel are very well maintained and beautiful. The entertainment was very good as well. The hotel was cleaned every day.The hotel room itself could use some updating. The food and drinks were mediocre.

Friends

2/10

Poor

28 Mar 2026

ETG

poor service on the beach also many people trying to sale you stuff.

Family

10/10

Exceptional

27 Mar 2026

Adam

Very kid friendly hospitality was excellent food was amazing

Family_with_children

8/10

Excellent

27 Mar 2026

Amanda Yarany

Thanks to Orbitz we got the VIP services with free wine and dessert at check in. Our rooms were upgraded to level master suite. Property was very clean. The rooms were big. Housekeeping kept it clean every day and provided snacks in the fridge for us. The beach is gorgeous however claim your seats early! Splash island was okay. We prefer the pool. Spa service was great. Food was a hit or miss. rumba and beach night was our favorite. Rosso was our least favorite due to service and food quality. Kids club was great they had our kids busy with activities while we had a massage

10/10

Exceptional

26 Mar 2026

Peter

Amazing, attentive staff. Easy check in/check out. Clean facilities and amenities. Great overall stay.

Family

4/10

Poor

25 Mar 2026

LEIGHTON

Our stay at this resort with our 2-year-old was unfortunately disappointing overall. Upon arrival, we were directed to the Level private check-in area, which was quite disorganized and messy. The check-in process took about an hour and a half, which was frustrating after traveling.

The cleanliness of the room was also an issue. The floors did not appear to be properly cleaned, and I found hair in the shower that did not belong to me, which was concerning.

In terms of dining, the buffet food was good and offered decent variety. However, we made reservations at the Mexican and Italian restaurants, and the food at both was underwhelming and did not meet expectations.

Customer service was inconsistent. While some staff members were helpful, others made us feel as though we were inconveniencing them when asking for assistance.

On a positive note, our son absolutely loved the splash water park—it was the highlight of our trip and a great feature for families with young children.

Family_with_children

10/10

Exceptional

25 Mar 2026

Jodi

The staff was excellent! I took my mom for her 70th birthday. The staff helped her with her walker . Everyone was was extremely helpful

Family

6/10

Pleasant

24 Mar 2026

Anastasia

It’s a nice property but need a lot training and maybe new staff specially department where they use golf carts to transport people . very long lines for dinner at the buffet. A lot of things did not work in my room. Like( hot .fridge.phone in the room)

Family_with_children

8/10

Excellent

24 Mar 2026

Erica

Everything was great except the food and drinks. No fresh juice, not even limes and the bars. In the DR?! Food was sort of mediocre.

Amazing amusement park is walkable and free! Great place for kids. Beautiful beach and pools.

Staff were hit or miss.

Family_with_children

2/10

Poor

23 Mar 2026

Adalgisa

when we arrived, we requested another room because that original room was not clean. We have to wait for a while to get another room.

Friends

10/10

Exceptional

23 Mar 2026

Gloria

I think we would appreciate it if the staff that works in the buffet cleaning tables and setting up tables would be more smiley. I would be more attentive to get in fable set up so we don’t have to wait so long . All other staff members are great and I would recommend this place.

10/10

Exceptional

23 Mar 2026

Ariana

Here’s a clean, factual, public‑facing Expedia review version. It keeps the issues clear and credible, avoids sounding like a private claim letter, and still signals why compensation would be justified.

Disappointing Check‑In and Unresolved Room Issues
Unfortunately, our stay started off poorly due to multiple room issues that were not resolved in a timely manner. Upon check‑in, our room was missing basic amenities, including robes, slippers, soap pumps in the bathroom, and the refrigerator was completely empty. The in‑room telephone was also not working, and the toilet was leaking.
The staff member who escorted us to the room contacted others for assistance, and someone did come to restock the refrigerator. At that time, we reported the leaking toilet and were advised to place towels around it to absorb the water. This was concerning, as it created a clear safety hazard. The issue was not repaired at that time.
Later, another staff member delivered the robes and slippers. We again mentioned the leaking toilet and were told someone would be contacted. Before leaving for dinner, I personally notified the front desk of all remaining issues.
When we returned around 11:00 PM, the phone still had not been fixed, and the soap pumps had still not been replaced. Because there was no working phone in the room, we were unable to contact the front desk or order room service.
Overall, the room was not properly prepared, and several issues remained unresolved despite multiple notices.

Family

4/10

Poor

22 Mar 2026

George

Melia caribe beach resort is not worth the money.

Partner

10/10

Exceptional

22 Mar 2026

Isabel

The pool need GOOD Maintenance had greens

Friends

2/10

Poor

22 Mar 2026

victoria ann

the food was terrible

Partner

2/10

Poor

21 Mar 2026

Ulrich

Absolut chaotisch schon beim check-in. Mindestens 6-7 Reihen Gäste versuchen zeitgleich einzuchecken und die Masse reißt nicht ab. Wir haben Stunden auf unser Zimmer gewartet. Insgesamt 4x habe ich mich erneut einreihen müssen. Wir sollten dann als Melia Gold Mitglied ein Upgrade und das gewünschte obere Etagen Zimmer bekommen. Wir erhielten genau das Gegenteil: EG Familienzimmer mit bereits eingebettetem Kinderbett. Die Ausstattung selbst war absolut schlecht und vor allem die Schränke und Schubladen hingen schief. Als wir einen Tisch im italienischen Restaurant reservieren wollten, war natürlich die Reservierungszeit schon um 4pm verstrichen. Das Essen im Steakrestaurant war ok, aber mein angebliches Filetsteak hatte lauter Sehnen. Das Frühstück dann typisch amerikanisch; die Spiegeleier und Kaffee ok, aber alles andere von teilweise unterirdischer Qualität, vor allem das Brot. Insgesamt haben wir die letzten Jahre noch nie so ein schlechtes und chaotisches Hotel gesehen. Wir sind als Vielreisende auch schon oft in spanischen Melia Hotels gewesen und waren immer sehr zufrieden. Auf Grund dieser Erfahrung und des damit verbundenen nicht stimmigen Preis-/Leistungsverhältnisses sind wir überaus enttäuscht.

Friends_and_family Friends

2/10

Poor

21 Mar 2026

Jonathan

outdated resort

Family_with_children

2/10

Poor

21 Mar 2026

Webbeds

staff not friendly

Family_with_children

2/10

Poor

21 Mar 2026

Kari

not good service

Friends

10/10

Exceptional

21 Mar 2026

Karen

The property is beautiful, my only issue is the check in took over an hour and with a crying baby it was so uncomfortable.

Family_with_children

10/10

Exceptional

20 Mar 2026

Juan

Hands down extremely impressive place. The people(staff) are great they go out of their way to ensure experience is the best.

Partner

6/10

Pleasant

20 Mar 2026

Alireza

Front desk for check in are very slow and most of them they don’t know how the system works so you will be eating lots of time for your check in
Also not friendly
Room services and baggage delivery are so bad you can not rely on them

Family_with_children

2/10

Poor

20 Mar 2026

Lesley

Checkin was horrendous. Staff with very few exceptions are rude and not interested in assisting guests, items stolen from our room. Most on our tour never had hot water. My sink didn’t produce water at all and I was told it was fine. Had to have them back at night to fix it. Food was poor. Rooms felt grimy. Grounds are expansive and well maintained. Coffee shop has great coffee. Pay for a beach cabana. Towels never arrived on time so hard to find loungers. Cabana provided this and the guys were great. Would never come back.

10/10

Exceptional

18 Mar 2026

Sheyla

I had a wonderful stay at Meliá. The hotel was beautiful, clean, and very comfortable, but what truly made my experience exceptional was the outstanding service.

I would like to especially thank Anny Liriano for her kindness, professionalism, and attention to detail. She went above and beyond to make sure everything was perfect during my stay, and her warm attitude made me feel truly welcomed.

Thank you, Anny, for making my visit so memorable. I will definitely be coming back!

Family_with_children

10/10

Exceptional

18 Mar 2026

Cieara

Great stay, nice staff-Anny Liriano was a great help during our stay and made us feel at home. Will visit again.

Partner

8/10

Excellent

17 Mar 2026

Tomas

The room was clean. Had a water leak coming from the upstairs floor. I had to called twice to get someone to come look at it due to the water coming directly through the lightbulb. They were able to fix it but it was a little concerning.

The staff. My husband had an altercation with a waitress who refused to clean the table where we sat. When asked if she could wipe down the table, she told my husband that she already did but there was rice all over the table. The waitress proceeded to walk to her station and started talking to another waitress and they both were staring at my husband while talking. Felt very uncomfortable and my husband asked to speak with their supervisor. Supervisor was very professional at handling the matter but at the point of time we were just upset and left.

Overall, the hotel was very nice. The issues were addressed and resolved. I can see myself going back in the future.

Family_with_children

10/10

Exceptional

17 Mar 2026

Amanda

The staff were quick with cleaning each day amd stocking our fridge. Our room wqs always clean.
The property was clean and well maintained.
All of the staff were courteous and helpful, especially our concierge, Anny Liriano.

Partner

6/10

Pleasant

16 Mar 2026

Andrei

The main lobby and restaurants are all open concept and feels luxurious when you see it for first time but the rooms are very dated and run down, light switches not working, broken tiles in the floor, toilet paper roll non functional, sliding door to balcony won't lock, rusted frame and terrible mattress on pull out couch, small things but added up stand out as not luxurious at all, let alone non functional sometimes. The staff seem to not really care about you, not very welcoming or hospitable, not hostile but totally indifferent even when you tip them. Restaurants include buffet and selection of \"specialty\" ones typical Steak, Mexican, Italian, Tepanyaki that are hard to book and are not any better than the buffet at all, my steak wasn't even a regular cut of meat, some random part of the cow that was tough and chewy even cooked med rare. Overall feels very much a resort factory vs an experience.

Family_with_children

8/10

Excellent

16 Mar 2026

Alexandra

Nice property, quite clean, staff friendly but miscommunication & information can occur so be ready to ‘ask again politely’ and clarify.

10/10

Exceptional

15 Mar 2026

Heather

The resort was very clean. The staff was awesome. Very helpful. Great resort to go to.

10/10

Exceptional

14 Mar 2026

James

Staff were extremely attentive to the needs of the guests and energetic. There is always something going on so the guests are never bored. Only thing I can comment about is that the rooms are a bit dated however I didnt mind this since I was out enjoying the resort most of the day and only used the room to sleep and shower.

4/10

Poor

14 Mar 2026

Blair Jane

I recently stayed at The Level Junior Suite (March 5–11) as an Expedia Silver Member. While the resort grounds and the room were lovely, the service from management was a massive disappointment and completely ruined the relaxation of my vacation.
The Major Issues:
• Deceptive Perks: This is a VIP Access property that explicitly promises a $150 Resort Credit and a $90 Spa Credit. At check-in, I was told these were valid for the spa. However, after the service was finished, management refused to honor them, claiming a \"promotion\" conflict that was never disclosed.
• Lack of Priority for Expedia Guests: It is clear that this resort does not value Expedia customers. Despite paying for the \"Level\" premium experience, I was treated like a burden. The credits I was promised in writing were treated as optional by the staff.
• Rude Management: The manager at the Level desk was dismissive, showed zero sympathy, and never once offered an apology for the confusion. As a first-time guest, I was made to feel \"stupid\" for asking about the benefits listed on my reservation.
• Poor Communication: There is a significant language barrier, and it felt as though staff used this to avoid resolving my issues. No one bothered to educate me on how to use the $150 credit, leading to further frustration and waste.
Final Verdict:
If you are a first-time guest or booking through Expedia for the VIP benefits, be very careful. This hotel does not stand behind its partnership agreements and the management

Family_with_children

10/10

Exceptional

14 Mar 2026

Arlene

Beautiful beach and clear water—-pool was Awesome!!!

10/10

Exceptional

13 Mar 2026

Mirca

Everyone is amazing, Any pichardo in the staff is perfect

10/10

Exceptional

12 Mar 2026

Angel Gregory Restituyo

La comida es demasiado buena y hay variedad, la verdad me gustó todo desde el lugar en general , la piscina , el spa , la playa es preciosa y limpia. Lo que mas me gustó es el staff , en especial Any Liriano que fue quien nos atendio desde que llegamos hasta que nos fuimos nos dio un excelente trato.

Partner

10/10

Exceptional

11 Mar 2026

Dario Antionio

The staff was great, Any liriano was our concierge and took great care of us, she made sure our stay was memorable and stress free, we got an upgrade to a suite since they over booked so 10/10

Partner

10/10

Exceptional

11 Mar 2026

Kyle Francis

We loved this resort, pools were amazing, water park was a ton of fun for the kids, the food options were really good. Booking ala carte restaurants was made really easy with the help of our concierge Anny Liriano. She did an amazing job helping us and booking everything we needed. HUGE PLUS having her. She stayed in contact with us every day and made she we were always taken care of. Having a concierge is the main reason we booked this resort

Family_with_children

6/10

Pleasant

10 Mar 2026

Elena

We wasted 2 days of our vacation: first night was in bldg 41, in horrible conditions: no AC until midnight, then with the extreme noise, old, dirty furniture, disgusting bathroom, grey towels. We showed the cockroach to the staff next morning and they promised to change it. We spent all day until 6 pm without the room. In the bldg 51, the room was ok. Staff was good. Beach area very nice

6/10

Pleasant

09 Mar 2026

Steven

The rooms were dated but clean. The staff was ok. Didn’t come across anybody that was rude or unhelpful but none of them went above & beyond either. Pool and beach were beautiful but you need to be up at 7am to get chairs reserved. Spa was wonderful. The buffets were mediocre at best - unique/odd options and nothing seemed very hot & fresh.

Family

10/10

Exceptional

07 Mar 2026

janet

Any Liriano was excellent wide and take care everything we need

Partner

10/10

Exceptional

07 Mar 2026

Michelle Frances

Pool was amazing

10/10

Exceptional

07 Mar 2026

Sean

Very enjoyable experience will be back

10/10

Exceptional

07 Mar 2026

Joel

Wonderful family vacations. Staff are very attentive, hotel was clean, and food was delicious. Pool and beach were the main attraction for us, will definitely try to visit again.

Family_with_children

10/10

Exceptional

06 Mar 2026

Heidi

Amazing resort with something for everyone. Staff was excellent

Family

8/10

Excellent

05 Mar 2026

Ian Malcolm

Activity staff were great!
We participated in a yoga class and dance lesson on the beach

Friends

10/10

Exceptional

04 Mar 2026

Matusalen

This place was amazing. very friendly staff, great amenities, good food, our room was amazingly spacious. The pool temperature was perfect the beaches clean. Not to leave out all you can eat and drink anytime was a plus. Highly recommend, and our concierge Anny, was always there to help us with anything we needed. Thank you