Best Western Owego Inn

6/10

Pleasant

29 Apr 2026

Ernest

The room was clean and accessible. However, there wasn't any bathroom soap provided and the shampoo, conditioner and body wash dispensers in the shower were empty. Mentioned this to the staff but no apologies were offered. Not the level of service I expected. Breakfast offerings were reasonable (scrambled eggs, sausage patties, etc.).

Partner

8/10

Excellent

27 Apr 2026

Eugene

Nice place

Self

4/10

Poor

19 Apr 2026

Doug

Super nice people, but bathrooms in the room (shower especially) was moldy and kinda nasty.

10/10

Exceptional

17 Apr 2026

Anik

Breakfast was good but eggs were dry. Waffle maker was a joy to use and very tasty. We would book again.
Beds were confortable and pillows too. Room was clen and smelled good.

Friends_and_family Friends

8/10

Excellent

14 Apr 2026

Xiaowen

The breakfast is simple. Parking is convenient

Self

10/10

Exceptional

12 Apr 2026

Jerry

Clean quiet room and nice breakfast

Partner

8/10

Excellent

12 Apr 2026

Alejandra

We stayed for just one night at Best Western Owego Inn. The first room we were given had an issue with the air conditioning, but they changed us to another room without any problem.

The second room was very good — the bed was comfortable and the bathroom was clean. The breakfast buffet was great and had a good variety, including eggs, waffles, fruit, yogurt, cereals, and more.

The staff was friendly, and the location is very convenient, close to fast food restaurants, a convenience store, and a gas station.

Overall, we were satisfied with the value for the price and the service.

Family_with_children

10/10

Exceptional

07 Mar 2026

Amy

The beds were comfortable, very clean rooms, good choices for breakfast. A lot seemed recently updated.

4/10

Poor

07 Mar 2026

Dominique

2.7 out of 5.
We had a room that had stains on our towels, painters tape on the walls, plug covers on the floor - overall the room was dusty. However, our room was quiet, we had a comfortable bed and had a good night sleep.

Partner

6/10

Pleasant

01 Feb 2026

Jeremy

Rooms could have been cleaner. Surfaces and light switches. Light switchers were dirty so hadnt been wiped.

10/10

Exceptional

30 Dec 2025

Luis

Perfect for what I needed, one night of comfort.

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Edward J

Room, Staff, breakfast was nice.

10/10

Exceptional

27 Dec 2025

Jeffrey

Clean room, nice staff, very good breakfast with REAL eggs

Leisure Partner

10/10

Exceptional

17 Dec 2025

Thomas

Clean room and staff was top notch.

Business Self

8/10

Excellent

24 Nov 2025

John

Only downside was the heat was set too low when we arrived, it took about 6 hours to bring the room temp up to 70! Otherwise a fine place to spend the night.

Partner

4/10

Poor

24 Nov 2025

Harold

No soap at the shower , no good clean the room , no light for desk

2/10

Poor

20 Nov 2025

Evan

Absolutely terrible no breakfast available at all. Staff at the front desk was beyond nasty.

8/10

Excellent

19 Nov 2025

Raymond

Shower head leaked
Great staff

Leisure Self

6/10

Pleasant

19 Nov 2025

Raymond

Been staying at this location a few times since 2018.
Maintenance seems to be slipping. Sink faucet splattered like the aerator needs cleaning.
My last visit the shower head was leaking.
Staff was fantastic.

Leisure Self

8/10

Excellent

17 Nov 2025

Dylan

Cleaning staff needs to pay closer attention when cleaning the rooms. Found an open box of condums in the kitchen cupboard and a half a bottle of Pepsi in the fridge

Leisure Family

2/10

Poor

16 Nov 2025

Ricky

The purpose for the stay was to work and I could not get logged into their internet while there. The staff on duty tried to help and referred me to an outside party that stated the problem was they had not paid their bill. The TV kept freezing up and resetting itself during my 2 hour stay and the manager that was call very rude in attempting to help me with my internet problem. I left the hotel and asked for a refund and at first they stated that I had to go through the 3rd party to get a refund and then was told that I would not be receiving a refund from them nor the 3rd party. They stated that the internet problem was on my end, but before I left I heard another guest complaining about not being able to get on the internet. I went to a hotel down the street and was able to get on the internet there. I would like to request a refund if at all possible. Thanks for your consideration!

Business

10/10

Exceptional

11 Nov 2025

Whitney

Good value

Friends_and_family Family

6/10

Pleasant

08 Nov 2025

David

The room was very tired and in disrepair. The kitchenette sink was clogged, the shower sliding doors were not aligned, and the bottom of the shower around the doors was moldy.. The heater on the wall was not working and just kept running, so it needed to be manually shut off.. The staff was friendly enough but Best Western corporate needs to do more inspections to maintain quality. When we checked out I just handed the clerk a hand written list of problems but I'm sure it was filed into the circular file.. I will not stay at a Best Western again.

Leisure Family

6/10

Pleasant

06 Nov 2025

Marie

Good room, nlcould use some renovating

Leisure Partner

6/10

Pleasant

03 Nov 2025

Patricia

On the Saturday morning that I stayed, the breakfast was very sparse and not refilled.
As far as cleanliness, in the bathroom, the bathroom floor needed to be mopped, and there was black mold on the ceiling near the bathtub

Self

4/10

Poor

29 Oct 2025

Brian

Do yourself a favor and don’t stay here! I’m a frugal traveler and not very picky but you’ll thank me later for telling you to skip this place! Room was dirtiest I’ve ever stayed in! Shower floor is brown, mold in the shower tracks, we had dirty towels, the room was covered in cobwebs and I think they used the same rag to clean every surface - you can see the attempted swipes. Hallways are filled with plug in scenty’s - so over perfumed it gives you a headache. Brutal stay. Desk staff was friendly but I also think a little high.

Leisure Partner

4/10

Poor

28 Oct 2025

Terri

Dirty towels were folded up and put on the shelf as new. Almost every one had makeup or dirt on them. It seemed as though they were run through the dryer as they were fluffy, but absolutely filthy. The manager offered a ridiculous excuse that the girl who cleans the rooms doesn't like doing bathrooms and they were waiting for their highschool girl to come back and help.

Business Self

8/10

Excellent

21 Oct 2025

MARY KAY

The desk staff were friendly and efficient. The building could use some updating and minor maintenance, but is clean. The bed itself was comfortable and clean, but the room overall had dusty tables, as well as poorly vacuumed corners and edges. The bathroom was clean and in good repair. Breakfast had a typical motel selection. Overall this is an acceptable place to stay, but could be better.

Leisure Partner

8/10

Excellent

20 Oct 2025

Manuel

Nice breakfast with eggs, bacon, waffles and more.

Friends_and_family Friends

8/10

Excellent

19 Oct 2025

Angela

Good

Leisure Friends

8/10

Excellent

18 Oct 2025

Ofelia

Friendly front desk staff and they make efforts to accommodate requests positively and promptly. They need to pay closer attention to the housekeeping. Stain and strand of hair on the small towel. Didn’t look changed. Mirror and sink faucet in the bathroom actually had dried splatters, obviously was not wiped from the previous occupant. Kitchen sink was dirty.

Leisure Partner

6/10

Pleasant

17 Oct 2025

Jennifer

Our first room was not clean, had a musty smell and visible mold on the ceiling.
We were moved to a different room which was acceptable. I do not feel rooms with visible mold should be utilized for any guest.

Leisure Family

6/10

Pleasant

14 Oct 2025

MARY KAY

This motel is adequate for a good night's sleep. It's a little rundown but clean, service is friendly but a little slow. Breakfast was okay.

Leisure Partner

2/10

Poor

13 Oct 2025

James

Room and facility was filthy.

6/10

Pleasant

12 Oct 2025

shlomo

Thd breakfast was basic. The room was not clean enough the towels were not clean and very thin

Family

10/10

Exceptional

08 Oct 2025

Guodong

good!

4/10

Poor

05 Oct 2025

Rebecca

We had to rent two rooms and despite booking about 2 weeks in advance we couldn’t even be placed on the same floor. The beds were smaller than the standard double/queen that we were expecting. At 11pm my family in one room experienced a large amount of water from the bathroom ceiling, ruining hygiene products, toothbrushes, etc. and her phone didn’t work to call the main desk with sleeping kids in the room.

We enjoy having breakfast at hotels to save some money on meals out while traveling but this morning all the serving dishes for hot options were empty and we had to wait between 10-15 minutes for someone to come check and refill them.

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Patricia N

Parking was easy, check in was quick & easy, the gentleman at the desk was friendly and efficient. The room was clean & comfortable.

Leisure Partner

10/10

Exceptional

04 Oct 2025

Alberto

Clean room

8/10

Excellent

04 Oct 2025

Becky

Staff are very nice, both morning and evening. Random overnight stay when driving through. Location seemed a little rundown (stores across the street are closed/abandoned) but felt safe. Room was clean but bathroom shower needed attention with dirt/mold in the shower door track. Would stay again. Price was right and included breakfast saved us time and money. Drove into town and enjoyed some local music (Friday night at Original’s Owago bar).

Leisure Partner

2/10

Poor

01 Oct 2025

Donald

This facility was an absolute dump…. Grungy towels, mold all around the bathroom, had to use my shoulder to open and close the door to the room, wanted to use the laundry but one of the washers was broke and they were disgustingly dirty and no fan in the bathroom.

Leisure Partner

10/10

Exceptional

01 Oct 2025

Lucas

The room was quiet and the price was decent.

There were a couple little housekeeping quirks, such as an empty rug tape package being left on the desk and a rogue pretzel stick on the floor by the bed, but overall a pretty clean room.

The breakfast room was large and was nicely decorated for fall, with plenty of hot breakfast options.

Business_and_leisure Partner

2/10

Poor

30 Sep 2025

Alicia

The worst hotel experience I have had in my life. The bathroom mirror was COVERED in toothpaste splatter, the faucet as well, there was absolutely no hand soap in the bathroom, the sink in the kitchen area was beyond gross, the floors were so dirty that after taking a shower I had a brown footprints walking through the bathroom, the handles of all doors were riddled with handprints, I could go on forever. After going down and talking to the front desk, he tried to move us to THREE different rooms, all of which had the exact same cleanliness concerns. We were told that we had to clean our own room because there was no cleaning staff on. We were literally given cleaning supplies and rags and had to go back to our hotel room after working all day and literally clean our own room. Management offered no resolution other than to take $50 off of our stay and offered to give me points that I could use toward another visit. The points were never deposited into my account, and when calling to follow up three days later the manager accused us of stealing a pillow and said that she refused to deposit points due to this. I ended up having to call corporate to file an official complaint because I am absolutely disgusted at this entire experience and the lack of concern from management regarding the cleanliness of their hotel. Not to mention we were advertised a breakfast buffet and ended up getting nothing but a continental breakfast that you would find at any other hotel. DO NOT BOOK!!!!!

Business Family

8/10

Excellent

28 Sep 2025

Darlene

Pleasant, helpful staff. Clean room. Parking lot well lit and convenient.

Business Self

4/10

Poor

27 Sep 2025

Amy

Carpets felt wet, room smelled musky, cobwebs in corners, stains on sheets, ratteling air conditioner kept me up most the night, hair in bathtub. Only decent thing about stay was quick check in and decent warm breakfast.

Business

8/10

Excellent

27 Sep 2025

Stephen

Room 237 bathroom sink drain stuck

Leisure Partner

10/10

Exceptional

24 Sep 2025

Martin

Very Nice

Leisure Family

8/10

Excellent

22 Sep 2025

MARINA

Conveniently located, clean. Close to shopping and dining

Leisure Pet

8/10

Excellent

21 Sep 2025

jean

Very nice view

6/10

Pleasant

20 Sep 2025

Deb

It was so so. The room had a musty smell. And it appeared to me needing some updating.

Partner

8/10

Excellent

17 Sep 2025

John

Almost great, but very good breakfast!

Almost a great place to stay, we reserved a big room with a couch. Room was very big, but you could not see the tv from couch! They were on same wall, so we turned the very heavy sofa bed to see the tv, but the carpet was very dirty under the sofa! As big as the room was, the bathroom was small with a small sink counter that you could hardly put a travel kit on! Sometimes I wonder who designs rooms like this! Apparently they don’t stay in them. All that said we will book again, the breakfast and coffee were great!

Friends_and_family Family

2/10

Poor

15 Sep 2025

Kimberly

It is sad this hotel would have so much potential, if the staff just cared enough to actually clean enough, the bottom of the showers were literally so dirty. I had to wear my crocs in the shower.
All the windows and the glass you could not even see out of it was so disgusting,
The staff just seems like they don’t care and they don’t even really pay attention.

Leisure Partner

8/10

Excellent

10 Sep 2025

Seulki

Complimentary breakfast was great with variety of options and hot foods. The facilities were clearly built many moons ago, but was generally clean and satisfactory other than the bathroom - from its sliding doors to the floor, the shower was filled with mold and layers of grime, and the sink drainage was horrid.

Business_and_leisure Friends

4/10

Poor

05 Sep 2025

Catina

This property needs room updates. Lots of things were broken in mulpile rooms. Had to have staff clean 2 rooms they put us in. But nothing in the area appeared to be an upgrade other then casino maybe.

Leisure Family

8/10

Excellent

04 Sep 2025

Stephen

Been here before. Like the area

Leisure Partner

10/10

Exceptional

01 Sep 2025

Bradley

Clean and good room.

Leisure Self

6/10

Pleasant

31 Aug 2025

Kellie

Hotel smelled like fresh laundry, and there were individually bagged cookies upon check-in. Staff were AMAZING! Dining room spacious & looks newly renovated. Lots of hot & cold options for breakfast! My room however was in the process of being renovated, and I found women’s clothing in my closet. I booked the room last minute, and there was only one room left, so I was just happy I was able to get a room to begin with!

Leisure Partner

10/10

Exceptional

31 Aug 2025

Murray

Nice area, small town.
Parking near the doors.
Nice soap and shower products.

Leisure Family_with_children

10/10

Exceptional

29 Aug 2025

Kevin

Very nice front desk person- give her a raise in pay!

Business Self

10/10

Exceptional

28 Aug 2025

Tanim

River view from some room and dining area.

Business

8/10

Excellent

24 Aug 2025

Janice

Initial room had bugs in the sink, sink was also clogged and room smelled odd wasn't sure if old smoke smell, musty or dog. Desk girl was very reponsvlive and moved to a new room which was as expected. 1:30 in the morning very noisy truck in parking lot.. unloading or crashing something. Just an unfortunate series of events.

Leisure Family

10/10

Exceptional

23 Aug 2025

James

Very comfortable place, perfectly clean and very convenient.

Leisure Partner

4/10

Poor

22 Aug 2025

Yanji

😩

2/10

Poor

19 Aug 2025

Maria Lourdes

Dirty bathroom

Business Self

6/10

Pleasant

19 Aug 2025

Rebecca

Tub did not drain properly, filled up while showering. Front desk was grouchy. Overall look was slapped together - numbers taped to wall crooked or falling off, stair way was filthy

Leisure Family

2/10

Poor

19 Aug 2025

Christi

The bathroom was beyond dirty. The shower had mildew and the bottom of the shower was disgusting

8/10

Excellent

19 Aug 2025

Chitra

We used Expedia to reserve a room to stay in Binghamton university area. The first trip went well because the hotel was not greedy and agreed to terminate the second day reservation without any penalty. We expected the same from the Best Western Hotel that we reserved recently. We were surprised to find out that the Best Western is greedy and refused to refund for canceling the reservation for the second day. We did notify the front office staff who checked in. So, we gave the hotel 24 hours of advance notice. However, Barbara, the Assistant General Manager, refused to refund the full rent for the second day. She did agree to refund a partial amount deducting a fine for canceling the second day after the intervention of the Expedia staff. The Expedia failed to notify us of this second day termination policy. It is also unavailable at the time of reservation. When we reported the problem to Expedia, the first representative did negotiate a partial refund, but the second representative simply said that there was nothing that she could do as the hotel decided everything!

The bottom line is that the Expedia gets commission for directing customers to a hotel but failed its obligation to provide customers with necessary information about policies of a hotel.

4/10

Poor

18 Aug 2025

James

Not good.

We got there at 3pm which was check in time but our rooms weren't ready until after 5. They said one of their dryers broke.down. I took a shower and had luke warm water, reported it. when I grabed a towel to dry off the towel was already wet. We asked for some compensation at checkout and they would do nothing. The room was not clean and the shower floor was blak.

they

Friends_and_family Friends

10/10

Exceptional

18 Aug 2025

Glenn

I like the river view in the back & seating. Enjoyed the breakfast especially the country gravy. Staff was helpful.

Business_and_leisure Self

4/10

Poor

17 Aug 2025

Catherine

For over $300 a night you would expect more. Bathroom ceiling tiles moldy. Room itself smelled. Had to keep AC on 64 so we could avoid the smell. Bathroom floor looked like it hadn’t been swept for awhile. Workers were great but room was what you would expect for $59 a night. Not what we paid.

Friends_and_family Family

2/10

Poor

17 Aug 2025

Susan

Never again

Our room was super dusty. The bathroom was dusty and super old The shampoo holders were broken and there was no body soap in the bottle. The front desk had no extra blankets.

Friends_and_family Family

6/10

Pleasant

16 Aug 2025

gajendra

Not even a coffee option in the room after paying close to $250 per night. I chose this hotel slightly away from university to avoid university move in day issues with hotels around the university. For the same charges I can better service in and around vestel and university areas..like I did last year with last minute booking. I thought this will be better but not everything you read/see in pictures is true

Business Family

2/10

Poor

08 Aug 2025

Evan

My room wreaked lioe mold

6/10

Pleasant

06 Aug 2025

Gerard

Not as high a quality level as the Country Inn

Leisure Self

6/10

Pleasant

04 Aug 2025

Robert

No

8/10

Excellent

03 Aug 2025

Shangshiou

The rooms and facilities could use an update, and the cleanliness was average. The breakfast was OK. We skipped our laundry after checking out the washers and dryers. The advantage was the price, so we didn't have too much to complaint.

Leisure Family

10/10

Exceptional

01 Aug 2025

Danielle

Great stay

Leisure

10/10

Exceptional

01 Aug 2025

Evellinna

It was very comfy like home almost.

Business_and_leisure Family_with_children

8/10

Excellent

30 Jul 2025

debbie

Checking in and out was fast.

Leisure Family

2/10

Poor

27 Jul 2025

James

My wife wen to shower and saw the bathtub had hair in it and was dirty. The desk clerk came and cleaned it. Our party had two rooms and our companion noticed hair on the pillows in the second room. Upon close inspection we also found hair in the pillows in our room too. We got all fresh pillows from the desk clerk. I think they didn't change the pillowcases between guests. I actually used a flashlight to inspect the sheets, I felt uncomfortable sleeping there. The second room also had a musty odor. The exterior door near our room would not lock so anyone could enter the building. I would definitely not recommend this hotel!

6/10

Pleasant

23 Jul 2025

Melissa

The property backed a body of water which was a lovely view. Our room as not clean (there were crumbs on the floor and we found a pair of men’s socks on the desk chair). We tried to switch to another room but there weren’t any other options so the staff was

10/10

Exceptional

21 Jul 2025

Timothy

Room recently renovated. Friendly, helpful staff, room cleaned every day (or not if you prefer). Centrally located to nearby attractions.

Business_and_leisure Friends

6/10

Pleasant

20 Jul 2025

Verified traveler

Great Location but hotel needs updating

Old hotel. My assumption is this is probably one of the first few, if not first, hotel in Owego. Hotel needs updating

Friends_and_family Family

6/10

Pleasant

19 Jul 2025

nelson

Okay stay

Dated and in decline, good breakfast tho and staff was too notch. Facility however needs great amount of repair and updates

Friends_and_family Family

6/10

Pleasant

19 Jul 2025

Carolina

Old hotel with kenmore apliances since 70 or 80s, rust and mold, dingy looking, double beds are full beds and not queen so hard for two adults to sleep in one bed. Breackfast was ok. Beds were pretty comfortable.

Leisure Family

8/10

Excellent

13 Jul 2025

Lawrence

considering the occupancy rate when we were there, the quietness in and around our room was very good.
the breakfast menu is excellent. Not just continental fare like much of your competition. Front desk staff and all other in-house support staff were great. Only thing we found that needs attention (room 202) and maybe others was the shower curtain. There's only one panel to the curtain which needs to remain inside the tub, but there's usually a second panel that goes outside the tub. the combination of the two does a much better job of keeping water from going outside the tub and getting the floor wet. I've seen the two panel setup work very well at other installations that we've stayed at.

8/10

Excellent

12 Jul 2025

Zakaria

It was conveniently located off the highway while we were driving from NYC to Niagara. Needed good sleep and breakfast although I’m not a fan of the powdery dehydrated eggs. (Am a little spoiled by Holiday Inn Express eggs).
Room was decent for a night stay.

Leisure Family

2/10

Poor

11 Jul 2025

SOE P

Bathroom was very dirty. You can see that housekeeping was horrible. Bedsheets were wrinkled and untidy. The place was decorated poorly. Carpets were old. Toilet paper roll was a leftover roll from before and there was not even an extra new roll. Toilet bowl was also very dirty. White towels were yellow! Extremely unsatisfied with the standard.

Business Partner

2/10

Poor

07 Jul 2025

JUNYOUNG

Bed is so wet and dirty

Leisure Family

4/10

Poor

07 Jul 2025

Jonathan

We did not like the fact that the bathtub was way past filthy - thick brown \"ring\" around tub - drain clogged with a great deal of hair.

We also did not like that the room was not cleaned or serviced during our stay.

Leisure Family

8/10

Excellent

06 Jul 2025

Michelle

This Best Western has a welcoming atmosphere and is clean. I did wish rooms were cleaned daily, but I didn't ask about it until we checked out!

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Lori

Clean, very nice decor!

2/10

Poor

30 Jun 2025

MELINDA

The room was not the cleanest. I cleaned and wiped down all surfaces with lysol wipes. The temperatures outside was in the upper 90's. I set the thermostat in our room to 70 each day and each day we would return to our room and it would be hotter and the thermostat would show 88 or above although it was set on 70. It would take the room 4 to 5 hours to cool down to the temp set on the thermostat. I asked the staff and after numerous complaints was told that the thermostat has a motion detect sensor and if there was no movement in the room, it was turned off. So, while we were thinking we were going to return to a room that was a cool 70
degrees, we returned to a room that had no a/c all day and was slow to cool down. On Wednesday, 06/25, we returned to the room and waited until almost 2 am for the room to cool
down to 74 degrees. It was a horrible stay. We had the room booked from 06/22 to 06/30, we were told we had to ask for housekeeping otherwise they wouldn't service the room. My husband and I took out the trash and cleaned our room each day.

Leisure Family

6/10

Pleasant

26 Jun 2025

Dorothy

The carpet was dirty. Delivery truck was outside at 1:00 AM

Leisure Partner

10/10

Exceptional

26 Jun 2025

Ada

The river view.

Business_and_leisure Partner

4/10

Poor

25 Jun 2025

James

Disappointing!
Location was convenient. Breakfast bar was good.
Cleaning and maintenance were overall unacceptable. Filth (not just dirt) in corners of the bathroom. No fresh towels all week (so they also were never dry in the humid climate). I'm a mechanical person, so there were lots of little things that bothered me... drawers that didn't close easily, lamp with problems, noisy heater, etc. Toilet was made for children... not 80-year olds! Very short! Toilet was not properly cleaned (wish I had taken a picture!) Not the worst place l've stayed, but pretty unacceptable for a professional lodging venue, and for the price.
Breakfast was decent, but nothing to brag about.
However the young lady that was running the breakfast was absolutely outstanding. Very hard worker that did it all! Setting up, cleaning. I presume she wasn't cooking, but if she did, she deserves a raise in pay! Probably the very best and hard working person at this facility! Always cleaning tables, replenishing the buffet...
5 Stars for the buffet employee. 2 stars for the cleaning staff and maintenance staff

Leisure Partner

6/10

Pleasant

25 Jun 2025

Verified traveler

Just a few issues

The bathroom and the inroom fridge really needed a good cleaning. The drain in the shower was very dirty, with lots of hair. I was afraid to use it!

Partner

6/10

Pleasant

22 Jun 2025

Diane

The outside and lobby areas were very clean, but the rooms. Layers of dist on the nightstand, telephone, clock and behind the nightstand and wall. One blind didnt work (broken). Other than that, a nice hotel.

4/10

Poor

15 Jun 2025

Julie

Rooms were dirty. I saw 3 rooms all of them were badly maintained.

Leisure Partner

6/10

Pleasant

13 Jun 2025

Esther

It was ok

Leisure