Name: Rodeway Inn Carlsbad Caverns Area
Address: 3820 National Park Highway, Carlsbad, 88220, US

6/10

Pleasant

15 Jul 2026

Jeanette

The receptionist was kind. I had a hard time understanding her English, partly because a fan was going, but she would repeat herself if I said I didn't understand. The room was newly painted and looked good. The bed was comfortable. Our only complaint was the min- fridge was turned to its coldest setting, yet barely cooled any at all. The air conditioner turned itself on and off. Over all it was an ok place to stay.

Partner

10/10

Exceptional

03 Jul 2026

Oscar

Good service

8/10

Excellent

24 Jun 2026

Christine

Couldn’t control air conditioner and tv did not work in one of our 2 rooms

Family_with_children

4/10

Poor

29 May 2026

Nilesh

I DO NOT RECOMMEND ANYONE TO STAY AT THIS PLACE

Family_with_children

10/10

Exceptional

24 May 2026

David L

GREAT PLACE

Self

10/10

Exceptional

08 May 2026

David L

Excellent

10/10

Exceptional

17 Apr 2026

David L

Great place to stay

8/10

Excellent

29 Mar 2026

Jackie

Amazing customer service. Rooms were very clean and bed was comfortable. Owner (manager) was very kind.

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

ELLEN

Check-in was easy and we got a newly refurbished room. I cooked in the room and the microwave was excellent. The bed was soft as were the pillows.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Ivan

The hotel was updated clean and nice. The road noise is there.

Partner

8/10

Excellent

02 Nov 2025

Betisha

Rooms are small, but amenities are all accounted for. Laundry room is scary because it is not well lit. Good motel for a night.

Business Partner

10/10

Exceptional

24 Oct 2025

Melissa

Everything was great!

10/10

Exceptional

10 Oct 2025

Sol

No pool

8/10

Excellent

01 Oct 2025

Betisha

Housekeeping do a very good job maintaining room. Front office staff is friendly. Beds are comfortable and AC worked well. The refrigerator needs to be replaced, it wasn’t that cool. Just be aware that this is a busy motel. Lots of commotion at night and during the day.

Business Partner

2/10

Poor

17 Sep 2025

Larry

Rooms were never cleaned staff was never around

Business Family

10/10

Exceptional

11 Sep 2025

Cynthia

The staff was very accommodating to our needs when we found out there was an issue with our reservations before we even left for our trip. Upon arrival the staff was very helpful and accommodating assuring everyone was taken care of. Thank you so much!! You truly were a lifesaver.

Business_and_leisure Family_with_children

10/10

Exceptional

24 Aug 2025

Arnulfo

Every thing was good

Business

10/10

Exceptional

05 Aug 2025

Miriam

surprisingly nice for a motel! very friendly staff :)

Leisure Partner

2/10

Poor

20 Jul 2025

Adam

THERE WAS NO STAFF PRESENT SO WE COULD NOT CHECK IN! I WILL NOT PAY FOR A ROOM THAT WE COULDN'T EVEN LOOK AT

2/10

Poor

10 Jul 2025

Olga

Never back

2/10

Poor

02 Jul 2025

Verified traveler

Terrible stay

The door wouldn't open properly and had to be slammed to shut. There were roaches in the bathroom area. The flooring was uneven and caused me to trip. The tv remote batteries didn't work so they gave me used ones from a personal remote. The remote also didn't work properly, like the power button

Friends_and_family Family

2/10

Poor

30 Jun 2025

Nathan

When I arrived they didnt have my room and \"Upgraded\" me to a \"Queen\" (which was really a full size) from a king, then refused to allow me to get my refund because \" I walked away from their upgrade\" so how is a smaller room a upgrade? And why am i liable for that when they had 3 weeks to warn me they wouldnt keep the room for me? And on top of that the room had waterstains climbing a foot up the wall in room 121. So still waiting on the rest of my $70. Its worth $20 to stay across the street if youre reading this. Youll get good breakfast and better customer service and above all a safer room. Wish i took photos but i was just planning to leave and get a refund. Btw they approved it to my face, but when Expedia called they denied and blamed me. There where i got the quote

Leisure Family

6/10

Pleasant

29 Jun 2025

Shelley

The property is just bare bones, no breakfast, no lotion, just a very basic, no frills hotel which had stains on the blankets. I did not think Rodeway Inn was so bare bones, I won't stay there again.

Leisure Family_with_children

10/10

Exceptional

14 May 2025

Michael

It was quiet and peaceful

6/10

Pleasant

27 Apr 2025

Adriana

Rooms need deep clean

Lately room are very dusty and dirty, towels are awful the rooms in general are super dirty they need like a deep clean.
Lady at the desk was very friendly it just the rooms, maybe they change staff or something is going on

Business

10/10

Exceptional

06 Apr 2025

Isaac

Great stay with clean rooms

8/10

Excellent

06 Sep 2024

Christina

It was clean and very close to the gas station and restaurants.

Leisure Partner

8/10

Excellent

27 May 2024

James

Good location and newly renovated.

Leisure

6/10

Pleasant

14 May 2024

Kenneth

Under repair several items needed attention

Leisure Family

4/10

Poor

22 Apr 2024

Erwan

Photo doesn't reflect the room. The listed name is not even the name of the hotel.

Leisure Self

2/10

Poor

21 Apr 2024

Christan

Bad stay

Charged higher price than room was booked for. bathroom was dirty. Had ladies of the night using the rooms next to us and they were young with a madame that stayed two rooms down

Friends_and_family Friends

6/10

Pleasant

17 Apr 2024

Verified traveler

Not the best not the worst

We chose this hotel because it offered breakfast. It is in the middle of some sort of changeover to a new company that does not offer breakfast. It should be taken off their description if they aren't going to offer it any more. Also there was a party going on in the parking lot. It made us kind of nervous having a group out there that wanted us to join them.

Friends_and_family Friends

6/10

Pleasant

17 Apr 2024

Verified traveler

Did not look like pictures, has a different name, WiFi did not connect

Friends_and_family Friends

8/10

Excellent

15 Apr 2024

Poul ulrik

- just ok - eller helt klingeling…

Leisure Family

8/10

Excellent

11 Apr 2024

Lisa

It’s trying…we could tell it was freshly painted but… hairs around the bathroom tub/shower and marks on the tub bottom were kinda weird. PAPER THIN windows- terrible for 1st floor guests. NO pay channels or streaming options. It could be better.

Leisure Partner

10/10

Exceptional

10 Apr 2024

Robert

Clerks who checked us in were helpful and eager to please.

Business Partner

6/10

Pleasant

10 Apr 2024

Kathleen

They said they had breakfast, no breakfast. The toilet in the room was clogged up and then the chain caught on the flopper and it over flowed. I had to fix it myself. I stayed 1 night but got charged for two.

Leisure

10/10

Exceptional

05 Apr 2024

Kara

Amazing property! Left something of mine behind and they sent it back to me with no problem! They’re great and rooms are fairly clean!

Leisure Family_with_children

2/10

Poor

27 Mar 2024

Joseph

Do Not Stay Here

This place was awful! Filthy and barely any water/water pressure.

Business

6/10

Pleasant

22 Mar 2024

Verified traveler

Disappointed

The owner/managers were very nice and helped us when needed. However, the hotel was not as it was represented. It advertised a pool and breakfast, but had neither. It was “newly renovated” but our room had serious floor damage, a broken hand held shower head and the shower didn’t drain correctly, spilling pools of water onto the floor. Some of the ceiling lights were hanging down and things in the room weren’t finished. There was some kind of noisy altercation during the night and the police had to be called. Overall, not really a pleasant stay.

Friends_and_family Family

6/10

Pleasant

12 Mar 2024

Donna

Good location for travel to park, and staff was friendly…but “newly” renovated” is a stretch…plumbing fixtures were loose and wobbly, tv not work. It was spring break, so maybe that is why it was noisy-turning on the fan helped block out noise.

4/10

Poor

12 Mar 2024

Livia

I was disappointed in both hotel rooms that we reserved. They advertised newly renovated rooms with television and all amenities. However, the television was inoperative and when we called the office, they said the cable service was down and they were trying to get it fixed. We were on a trip, so we checked in late and there was a tiny bit of toilet paper on the roll in the bathroom with none extra. They advertised newly renovated rooms, but the rooms actually leave a little bit to be desired. They also advertised that the rooms come with free complimentary breakfast, but the breakfast is served at another hotel two blocks down. I had to disinfect and clean the top of the toilet and the seat. The comforter had a blood stain.

Family

4/10

Poor

08 Mar 2024

tim

Expedia description was way off or outdated. They no longer have a pool or in house continental breakfast. We were told that we'd have to go to a different hotel for the breakfast with one of their coupons. Rooms smelled, and the TV didn't work half the time. But, it's a bed and the staff was friendly and prompt with questiuons.

10/10

Exceptional

02 Mar 2024

David

Wasn't too excited about the traffic noise. 🙄

Leisure Partner

6/10

Pleasant

26 Feb 2024

Coco

Probably you get what you pay for

Leisure Family

8/10

Excellent

24 Feb 2024

Robert

The place was generally fair for an inexpensive motel.

8/10

Excellent

19 Feb 2024

Claudia

Fair

Front desk service was great, very friendly and helpful. The communal area was dirty, there was a group of men doing a barbecue, very noisy the smoke was going to my room , the didn’t care , they were using profane language, very loud, after they finished that area was nasty beer thrown everywhere rest of their food, very bad impression for the hotel. My room was comfortable and clean, but the key didn’t seem to work, I had to call front desk for help every time that I need to open the door

Friends_and_family Family

8/10

Excellent

26 Jan 2024

Angela

It was very clean. The coffee pot was broken and no hair dryer. The area was a little shady

Leisure Partner

10/10

Exceptional

02 Jan 2024

Daniel

Clean rooms at a fair price. Will stay here again.

Leisure Self

2/10

Poor

01 Jan 2024

Erzhuo

Harassed me twice in the morning. Ridiculous.

Leisure Self

10/10

Exceptional

29 Nov 2023

Adriana

Front Desk staff helpful and friendly

Business Partner

6/10

Pleasant

29 Nov 2023

Gina

I didn't like that Expedia showed me one rate to stay at the hotel and then calculated the rate using my Key Cash rewards. I looked again today and the hotel was $20 lower mid-day I booked at 5pm and they acted like it was full price $101 and used my $30 of key cash to get it down near the advertised price. They also advertised breakfast and we chose it for that reason but when we got there they said it was closed for remodeling and no breakfast. That was a terrible disappointment. I couldn't get a customer service representative to refund the unauthorized use of ?Key Cash back to my account. He did give me a Key Cash amount for the non existent breakfast once he called to confirm it wasn't available.

There was a hair on the sheet and some dirt so I asked for a replacement which took some time to get the front desk guy eventually brought me one to change it myself. All the linens were super cheap. the room was decent it had recently been remodeled.

Don't trust Expedia now. Show one price and charge you another.

Leisure Family

4/10

Poor

15 Nov 2023

Verified traveler

Front door not fitting properly,floors not clean,front door had no latch, bed noisey no phone connection , bath tub not installed properly leans to one side numerous paint defects,

Friends_and_family Family

4/10

Poor

05 Nov 2023

Rufus

Scetchy neighborhood on a very busy (noisy) street. Online property description stated it was newly renovated. Could have fooled me! I knew we were in trouble when I saw the condition of the door to our room. It looked like a police battering ram had been used on it then painted over. The interior wasn't much better. Bottom line? You can't make a silk purse from a sow's ear.

Business_and_leisure Partner

2/10

Poor

05 Nov 2023

Osiris

After checking in, we were given a room that already had someone in there, then they gave us a room that was full of sheets and housekeeping carts. We didn’t even end up staying at this motel because the room we finally went in to smelled so bad.

Leisure Family

10/10

Exceptional

01 Nov 2023

Jose

The door didnt work

Business Partner

6/10

Pleasant

27 Oct 2023

Elisia

Definitely a stay if you are low on funds, if you value your money go somewhere else, the front desk guy was cool as hell but the rooms had stains all over and just not up to any standards

Business_and_leisure Partner

4/10

Poor

16 Oct 2023

Carleen

Maybe not

It was a place to spend the night. The room seemed clean in general and did not smell bad. But the sheets on the bed were very wrinkled liked maybe someone else had slept on them. When I got out of the shower and grabbed a towel from the what was supposed to be clean towels - it was extremely dirty and still damp from the last person. Glad I only paid for one night.

Friends_and_family Family

10/10

Exceptional

12 Oct 2023

kim

Good.

Friends_and_family Family

8/10

Excellent

04 Oct 2023

Joe

Not too shabby

You could really tell that this was an older motel. The rooms were clean. It seems like this motel was being used as a long term stay. A lit of out of town service type folks staying here. I dont know if some of the foom cleaning personnel lived in motel but they seemed a bit on the creepy side. Overall the hotel was ok and served its purpose. A clean place to sleep while we did a mini vacay.

Friends_and_family Family

6/10

Pleasant

07 Sep 2023

Ida

You get what you pay for…

Website said outdoor pool, and free breakfast. They did not have either. I had to request a coffee maker and hairdryer, which they went and got from a sister hotel. BUT, Rames provided excellent customer service.

Partner

6/10

Pleasant

27 Jun 2023

Waleska

The room was clean and the bed comfortable. But, there is NO BREAKFAST and NO POOL!

Leisure

8/10

Excellent

21 Jun 2023

Rachel

Good choice in the

Nicely done motel,
Friendly staff and comfy bed!

8/10

Excellent

21 Jun 2023

Vu

It was located on a main street.

Leisure Partner

4/10

Poor

18 Jun 2023

Ronald Lee

It was dirty! It advertises a pool but there is no pool. It advertised a breakfast but there was no breakfast!

Business_and_leisure Family

6/10

Pleasant

10 Jun 2023

Patricia

Positives: Room appeared to have had some recent renovations which was nice. Clean new white sheets and towels. Bathroom recently updated. No bugs except flys that flew in when you opened the door (hotel can’t control that). Negatives: The room overall was clean but fingerprints and other marks had not been wiped off doors or walls that had been recently painted. The small coffee machine/tray sitting on bathroom counter had not been moved and cleaned under for quite some time. I moved it off the counter to make more room since I wasn’t going to use it. There were crumbs and something sticky holding it to the counter. Check in was a little frustrating. The front door sticks like it is locked. We could see someone inside sitting at the front desk. After we knocked and jiggled the doors a few times we figured they must be on a break or something. After waiting for 15-20 minutes my husband went around to the side window where she was sitting and trapped on it. She told him the door was not locked but we just didn’t push hard enough. Sure enough it was unlocked but you really had to jiggle it and push hard for it to open. Checking in she maybe said 3-4 words to us and acted angry and annoyed we troubled her. When we checked out 2 days later it was same girl. She did say 2 words to us. Thank you with no smile or expression. Hope we didn’t inconvenience her too much.

Leisure Family

6/10

Pleasant

09 Jun 2023

joey

The posting indicated a pool and free breakfast. The pool is filled in with concrete and there was no breakfast. Lots of oil field traffic and workers. They were loud, but seemed to go to bed early. Room was nice and clean, water pressure is spectacular. Would not have booked if we knew there was no pool.

Leisure Family

2/10

Poor

31 May 2023

Aninya

So dirty

Leisure Family

8/10

Excellent

15 May 2023

Carol

Bed was comfortable

Leisure Self

8/10

Excellent

01 May 2023

alex

Pillow was kinda hard, but other than that, nice place. No breakfast though. Definitely renevated recently.

Leisure Self

8/10

Excellent

15 Mar 2023

Sharon

Simple and clean. About 30mins to Carlsbad Caverns NP and and hour to Guadalupe Mountains NP

Family

8/10

Excellent

04 Mar 2023

Mark

Door key didn't work that's a good change in other room I think they charged me for extra bed even though I asked for single bit

Business Friends

4/10

Poor

27 Feb 2023

Andrea

Flooring ripped. No breakfast provided even though promised when booked. No coffee maker. No Bible.

Leisure Partner

6/10

Pleasant

13 Dec 2022

Rod

Bring your earplugs, noisy highway and ac unit! No breakfast, but at least a coffee maker in room. Room smelled good. Lock on door was very hard to engage. I would stay again for the price as this area gets expensive.

Leisure Self

10/10

Exceptional

22 Nov 2022

Stewart

Nice place conveniently located. Would stay again

Leisure Partner

10/10

Exceptional

20 Nov 2022

Vickie

Convenient

Leisure Family_with_children

4/10

Poor

07 Nov 2022

Alan

This \"newly renovated\" establishment is still a work in progress. On the positive side, the room was clean, the bed was very comfortable, the bathroom was fine, the Wifi was excellent, and the microwave and refrigerator were in good working order. On the negative side, although it is listed as providing a continental breakfast, there was none provided and the coffee maker in the office was out of order. The cable service was rudimentary and slow and did not provide any local stations so one could not watch the world series or Jeopardy or the NPR news hour for example. When I returned from dinner, I was unable to close the door to the room. I discovered this was because screws were falling out of one of the door hinges. When I removed the screws, the door then could be closed. Missing minor amenities that are normally provided by hotels in this price range include a box of tissues in the bathroom and a clock radio. One of the lamps had only a single bulb that flickered on and off.

Leisure Self

4/10

Poor

05 Aug 2022

kelley

My son and I stayed there because there was a pool according to the ad. Well, what a disappointment to my son....no pool. Also advertises a continental breakfast. Not even that. No coffee even. What a complete disappointment. Didn't get what I paid for!

Leisure Family_with_children

2/10

Poor

01 Aug 2022

Melinda

This property says they have a pool, ice machine, breakfast
NOTHING WORKED!! The rooms floors were filthy! Dirty,sticky carpet trash from previous people left on the floor
The bed sheets were clean.

Leisure Family

6/10

Pleasant

01 Aug 2022

Carl

Ok for last minute stay and reasonable price. No free breakfast despite information provided through/from booking website.

Leisure Family

8/10

Excellent

15 Jul 2022

GERARDO

Ok

Nice except online they didn't mention that they stopped free breakfast, so i thought they still have free breakfast, they should takw it out from their promotion, since they don't offer it anymore

Business

4/10

Poor

09 Jul 2022

Cassandra

Front desk staff was helpful and nice. I know this is a cheap stay but it can still be cleanly. Housekeeping is not doing their job. There were beards hairs on the facet, appeared to be blood or something red and dried on the floor, room had a weird smell, and the carpet felt grimy under your feet. Also the remote to the tv did not work. Cheap stay but not worth it because of the lack of cleanliness.

Leisure Partner

2/10

Poor

06 Jul 2022

Audra

This place is totally disappointing . When we got into our room it was poorly cleaned. The AC unit was dirty as well as the bathroom. When we complained we were told no more rooms available, but clearly the parking lot was not full. The ad on Expedia says newly renovated, but it is currently being renovated. So you can expect construction noise late and early.
The Expedia ad also stated a pool, but the pool is filled with concrete and has been for some time. Expedia also lists continental breakfast and 24 hour attendant, both which are false.
I don’t recommend

Leisure Family

6/10

Pleasant

02 Jul 2022

Florencio

It was clean

Family_with_children

8/10

Excellent

26 Jun 2022

Nikole

Beds were comfortable, spacious with cable tv. Water was not very hot and walls are thin.

Leisure Partner

10/10

Exceptional

23 Jun 2022

Rebecca

Wonderful your of the amazing caves! Only input is make it clear (er) on the website that dogs rabies vaccine paperwork is needed.

Leisure Pet

2/10

Poor

18 Jun 2022

Nathan

In the description it said that there was a pool continental breakfast and plenty of parking parking was cramped and lucky to find a spot no continental breakfast and the pool appeared to be filled with concrete some time ago the name was misleading this hotel is not affiliated with the national parks or right next to them Wi-Fi was available but you had to ask for password it also looked like that there was a few full time tenants did not feel to safe parking or sending my kids outside alone like to get something from the car. We did have one of their newly renovated rooms but it looked like it was done by a subpar contractor plus towels were stained I do not recommend this hotel for anyone there are several other options in Carlsbad for a better bargain

Leisure Family

10/10

Exceptional

15 Jun 2022

Nickle

They had remodel but what we seen they room were nice

Business Family_with_children

8/10

Excellent

02 Jun 2022

Charles

Property is undergoing well designed renovation. Just know right now it’s a work in process. Our room was well done.

Leisure Family

6/10

Pleasant

27 Mar 2022

Joshua

Breakfast not included, pool closed

It is under construction, only access to front desk is through the night window. Room was clean, beds were comfortable. Breakfast was listed on the website, but not offered. I don’t like being lied to. I booked this property over another based on them offering breakfast. So I had to shell out extra money for breakfast which would have made the other property cheaper and it would have included breakfast. If you say you’ll provide something, you should do it. Pool was also closed. Accommodations were comfortable, but I don’t like being lied to.

Friends_and_family Family

6/10

Pleasant

24 Mar 2022

Carol

Friendly and heloful staff and checkin.
Remodeling was being done and room wasn't completely finished.

Partner

2/10

Poor

21 Mar 2022

Roma

Our room was on the bottom floor and the above rooms they were remodeling. So after a long hike in the morning no chance of an afternoon nap do to all the construction. Also due to construction of the room above us it knocked down the light fixtures in our bathroom. People are loud at night which makes it hard to sleep. The second night a fight broke out and cops were called at 1 in the morning for the room two doors down. Won’t be staying again

Leisure Family

6/10

Pleasant

20 Mar 2022

Verified traveler

Site still shows breakfast but they haven’t offered that for two years.

Partner

2/10

Poor

15 Mar 2022

Verified traveler

Amenities not available

No HOT water
Dusty room
Door lock very hard to use Did not feel secure
No breakfast as advertized
Bed was comfortable enough
Overpriced because of the above

Friends_and_family Family

8/10

Excellent

20 Feb 2022

Sandra

Bedding was dirty, full of stains and even found a small blood stain in there.

Business

6/10

Pleasant

16 Feb 2022

Diana

Good luck

The room was fine. They did not have breakfast as stated. No real coffee. Our water wasn’t on due to a remodeling over site on our return for the second night but that was solved quickly. My bike front tire was stolen during the second night. Our car was parked in direct sight of a security camera. The office help said that only the manager could playback the video but he was not responding to calls. We got tired of waiting for him to manage and left. No longer biking with my wife. Thanks for the sketchy ghetto experience.

Partner

8/10

Excellent

22 Jan 2022

donald

Very nice

Front desk clerk was very nice room was spacious very convenience with restaurants right there

Partner

6/10

Pleasant

14 Jan 2022

Sandanisha

Cheaply renovated, not clean but not horrible.

Staff was amazing, super friendly. The motel is being updated so on the surface things are ok, but cleanliness was definitely lacking. Our shower looked used with hair , boogers & stains on the walls. The bed was made but sheets were stained & had hair so we slept on top. There was an overwhelming smell of gas at night, due to Carlsbad being a mining town- which isn't the motels fault. For the rate i could've stayed somewhere cheaper.

Partner

4/10

Poor

31 Dec 2021

Minerva

Dissatisfied

They are renovating and we felt unsafe. We were suppose to stay for 2 nights and we decided not to spend another night. No hallway lights and kinda scary at night. The shower curtain was very NASTY.

Partner

10/10

Exceptional

29 Dec 2021

Mauricio

Nice staying

Leisure Self