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Mainstay Suites Carlsbad South

Carlsbad Caverns National Park - NM · United States

3621 San Jose Blvd.View location

8.8/10Excellent492 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort9.4/109.4
Condition9.0/109.0
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Mainstay Suites Carlsbad South

The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products. Stay at MainStay Suites in Carlsbad, NM, and enjoy apartment-style amenities with the perks of hotel living.

Amenities include free WiFi, free deluxe continental breakfast, guest laundry and more. All-suite guest rooms feature fully equipped kitchenettes, sleeper sofas, a flat-screen TV with premium channels and more. Our smoke-free extended stay hotel is near U. S. Highway 62 just minutes from downtown Carlsbad and Cavern City Air Terminal.

Find us under 20 minutes from Carlsbad Caverns National Park. Area attractions also include Carlsbad Museum and Art Center, Lake Carlsbad Beach Park, Pirates of the Pecos, The Flume, Carlsbad Water Park and more.

Plus, you can earn rewards, like free nights and gift cards, with our Choice Privileges Rewards program. No Pets Allowed.

Read more about this hotelShow less

Located in Carlsbad, MainStay Suites Carlsbad South is a 2-minute drive from Walter Gerrells Performing Arts and Exhibition Center and 5 minutes from Carlsbad Dog Park. This hotel is 17.4 mi (28 km) from Carlsbad Caverns National Park and 3.4 mi (5.5 km) from Carlsbad Museum & Art Center.

Make yourself at home in one of the 80 air-conditioned rooms featuring kitchens with refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 6:00 AM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Children stay free when occupying the parent or guardian's room, using existing bedding.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Only bookings from non-local guests are accepted; guests whose residence is within 70 mi (112.654 km) of the property will not be allowed to check in
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
    • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Minimal age
    18
  • Spoken Language

    English

Nearby attractions

Walter Gerrells Performing Arts and Exhibition Center 1 km / 0.6 mi
Carlsbad Dog Park 4.8 km / 3 mi
Carlsbad Museum & Art Center 5.5 km / 3.4 mi
Lake Carlsbad Recreation Area 6.3 km / 3.9 mi
Riverwalk Recreation Center 6.9 km / 4.3 mi
Carlsbad Water Park 7.2 km / 4.5 mi
Lamont Street Park 7.3 km / 4.5 mi
Lake Carlsbad Golf Course 7.4 km / 4.6 mi
Carlsbad Medical Center 10.1 km / 6.3 mi
Eddy House 10.4 km / 6.5 mi
Living Desert Zoo & Gardens State Park 11.4 km / 7.1 mi
Carlsbard Community Theatre 25.4 km / 15.8 mi
Brantley Lake State Park 27.9 km / 17.3 mi
Carlsbad Caverns National Park 28 km / 17.4 mi
Lechuguilla Cave 38.1 km / 23.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 80
  • hotel
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Lift accessExtra charge
  • GymExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

B1

Breakfast For One Guest

This meal plan may be available depending on the selected room/rate.

SC

Self Catering

This meal plan may be available depending on the selected room/rate.

CE

Dinner Included

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDS • 21 m²SUI.2Q
    SUITE TWO QUEEN BEDSPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mainstay Suites Carlsbad South

    SUITE TWO QUEEN BEDS

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING BED NON SMOKINGSTUDIO • KING BED NON SMOKINGSTU.KG-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mainstay Suites Carlsbad South

    STUDIO KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDS NON SMOKINGSUITE • TWO QUEEN BEDS NON SMOKINGSUI.2Q-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mainstay Suites Carlsbad South

    SUITE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mainstay Suites Carlsbad South

    SUITE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mainstay Suites Carlsbad South

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • Accessible • 21 m²SUI.H6-1
    SUITE AccessiblePhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mainstay Suites Carlsbad South

    SUITE Accessible

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-1

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible-Two Queen BedsSUITE • Accessible-Two Queen BedsSUI.H6-2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mainstay Suites Carlsbad South

    SUITE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO QUEEN BEDS NON SMOKINGSTUDIO • TWO QUEEN BEDS NON SMOKINGSTU.2Q-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mainstay Suites Carlsbad South

    STUDIO TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 21 m²SUI.KG-1
    SUITE KING SIZE BEDPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mainstay Suites Carlsbad South

    SUITE KING SIZE BED

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • Accessible • 21 m²SUI.H6
    SUITE AccessiblePhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Mainstay Suites Carlsbad South

    SUITE Accessible

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Mainstay Suites Carlsbad South

8.8
Excellent
492 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
9.4 /10
Condition
9.0 /10
Amenities
8.2 /10
100 reviews shown
4/10
Poor
02 Aug 2026
Cintia
The day was ok. The property is somewhat out dated. Hotel staff needs to check food they have for breakfast. The bread had mold. Other than that it was an ok stay.
4/10
Poor
28 Jul 2026
jennifer
Do to the no refund policy even if you put in wrong date and try to fix right away I will not stay at another one
10/10
Exceptional
25 Jul 2026
Robin
Very clean property, spacious clean rooms
10/10
Exceptional
11 Jul 2026
Janet
Appreciate the amenities
Family
6/10
Pleasant
11 Jul 2026
Rodrigo
Property overall is nice but I got a room with strong fish smell. Later I figured out it was coming from the fridge. Also strong food odor in the lobby. Carpet needs better cleaning too. Bathroom was not spotless at all. The property has potential but needs better management. For a one night stay I survived but wouldn't stay longer at least on the room assigned to me. Maybe other rooms are okay, will never know.
Partner
10/10
Exceptional
27 Jun 2026
John
The room was clean and comfortable. The hotel was quiet. So I was able to get a night sleep.
Friends_and_family Family
10/10
Exceptional
25 Jun 2026
John
Great location if you are planning to visit Carlsbad Caverns National Park. The rooms are spacious and has a kitchenette that could help lower your costs for meals. Well run Hotel.
Friends_and_family Family
10/10
Exceptional
21 Jun 2026
Percy
Parking is available for truck and trailer, The room I stayed in was very clean, Staff was very friendly and helpful!
Business
10/10
Exceptional
12 Jun 2026
Dena
Everything was great! I was, however, a little disappointed in the breakfast selection. There were boiled eggs, but no scrambled eggs or sausage. Mostly just quick-fix (starchy) foods.
Friends_and_family Family
10/10
Exceptional
31 May 2026
Edgar
Clean room
Family_with_children
10/10
Exceptional
27 May 2026
Ronald
Convenient and curious with a friendly staff.
Partner
2/10
Poor
26 May 2026
Alicia
Nope
10/10
Exceptional
29 Apr 2026
Kenneth
Great place. Clean and modern
2/10
Poor
26 Apr 2026
Armando
Rooms stink-never pick up trash or clean up rooms in the whole week.
8/10
Excellent
25 Apr 2026
Art
Fairly pleasant stay, other than the facility seeming slightly outdated, especially in the bathroom where the shower stall has what appeared to be mold spots and the drain floor being cracked. Oh and the bedding and towels didn’t have that fresh clean smell, that’s why I gave the good rating and not excellent!
Self
2/10
Poor
21 Apr 2026
Jaime
Management was terrio
2/10
Poor
18 Apr 2026
Andrew
We had an end room and it was creaking like crazy due to the wind. It was so bad it kept us up. It sounded like a hurricane outside. The issue is that when we complain to the staff, they knew about it. They told us they had a lot of complaints about that. It makes no sense if if they knew about it why would they put us in a bad room where you can hear the wind and the walls are creaking.
Partner
10/10
Exceptional
12 Apr 2026
Aniket
Perfect
10/10
Exceptional
05 Apr 2026
Anna
Jonathon is an excellent ambassador for the hotel and the area. He guided us well in the things to do in the area. Thank you Jonathon—- employee of the month!!
Partner
10/10
Exceptional
01 Apr 2026
Teresa
Room was clean & equipmented with what we needed for our short stay.
10/10
Exceptional
29 Mar 2026
gregory
Clean room. Spacious.
4/10
Poor
23 Mar 2026
Bubchul
It's non-smoking room but food smell was to strong. Shower booth was not clean. Good thing was, room was a bit spacious.
4/10
Poor
22 Mar 2026
Tracy Jasmine
The room was FILTHY. There were press on finger nails underneath the pull out couch along with Burger King wrapper trash. Underneath the bed closest to the air conditioner was an empty Taco Bell cup. Inside one of the cabinets was a cut up straw with residue on it, hopefully wasn’t drug related as we reserved this for my son’s 10th birthday from Alamogordo to have a fishing/cavern excursion. We were in room 302, the family above us on the 4th floor was stomping around day & mostly night time both nights we stayed. Let the front desk people know and nothing was done, the last night we slept there the front desk male individual had the audacity to tell me to be patient that the mother was staying in the room and had two children for spring break with her! We had a ten year old as we were also on a spring break “vacation”. That’s absolutely no excuse and to be told by staff to “give it a little bit maybe the 2 little ones would be in bed and quiet soon” when does consideration for people who paid $333 to stay in a hotel 3 hours away from home come into play? I would expect something other than telling us to be patient with the people above us when we paid to be there! There were no extras in the hotel when it came to hot tubs/pool, just corn hole and if we’d known there was absolutely nothing special for the breakfast options we would have brought stuff to eat! We ended up eating at the local ihop because a banana and a few other fruits and muffins was a pretty pathetic! AWFUL!
Family_with_children
10/10
Exceptional
12 Mar 2026
Susan
Check in agent friendly and informed. Room clean and well equipped. Enjoyed the plentiful closets. Breakfast is”continental” so not as plentiful as a “full”. Parking for a vehicle pulling a motorcycle trailer available and spacious. Would recommend this location!
Partner
6/10
Pleasant
10 Mar 2026
Kaylee
It is listed with description of property but wasn’t prepared at how little there was for breakfast. There were a couple amenities missing from the room and unfortunately the staff were not able to accommodate as they did not have available. We did use the hot plate (a couple pans were in room) and the grill outdoors to cook which was super nice. Staff was very friendly and area was nice. Overall it was a good stay for our national park adventures.
Family
10/10
Exceptional
05 Mar 2026
CHRISTINA
Lobby great, breakfast was one of the best. Very comfortable room and easy access to I40. Staff appeared to need a little more training on service and making room keys.
Partner
10/10
Exceptional
11 Jan 2026
Kirsten
Friendly staff, spacious room with great kitchen set up. Decent breakfast downstairs as well.
Friends_and_family Family
6/10
Pleasant
05 Jan 2026
Tatsuya
Good
Leisure Family
10/10
Exceptional
04 Jan 2026
Kevin
Great place, easy location to Carlsbad and Guadalupe Mountains.
Leisure Partner
8/10
Excellent
04 Jan 2026
Marianeta
Yes
Friends_and_family Family
2/10
Poor
01 Jan 2026
Rameshwar
Room was not clean, when we asked to change the room we got excuses that it will be tedious task, though the staff there helped clean the room at that time. Room also had a strange smell. Nothing was there related to continental breakfast, it was same type which we would have gotten in other hotels and on top of the elevators where not working and corridor was smelling of bacon.
Leisure Family
4/10
Poor
31 Dec 2025
Adam
The breakfast was awful and horribly unhealthy. Cold packaged boiled eggs in the fridge?!? GROSS. Except for apples and bananas, the whole menu was a carbohydrate nightmare.
Business
6/10
Pleasant
29 Dec 2025
Bekky
We had no idea the elevator was broken. It would have been nice to have been notified prior to our arrival and check-in. Due to my husband’s injury, using the stairs was not an easy task. The breakfast area was untidy. In our room, the toilet paper roll was completely wet. There were hairs in the shower, so I’m not sure how well the bathroom was cleaned prior to our arrival. We checked out a day early because we did not want to stay another night.
Friends_and_family Family
2/10
Poor
22 Dec 2025
Kshitij
The room we got was on level 2. The elevator was not working, We had to carry our heavy luggage ourselves as they didn’t have anyone to help and they didn’t tell us in advance about it. The towel at room had big patches of blood. The front office was very casual about it and didn’t even apologize
10/10
Exceptional
06 Dec 2025
Krista
Very spacious, cleanliness, and atmosphere were great.
Self
10/10
Exceptional
03 Dec 2025
Raenette
Clean, large, comfortable
Partner
10/10
Exceptional
23 Nov 2025
David
Its a good experience
8/10
Excellent
21 Oct 2025
Jesus
Front deal ambas very helpful
Friends_and_family Family
4/10
Poor
01 Oct 2025
Issac
Caulking in tub bathroom was dark brown (stained). Breakfast was minimal, refused a late check out.
Business
8/10
Excellent
28 Sep 2025
James
Clean and well maintained. Quiet.
Business_and_leisure Friends
10/10
Exceptional
28 Sep 2025
kimberly
Good
Family_with_children
10/10
Exceptional
28 Sep 2025
Concepcion
Great place to stay. Especially if you have a family. Nice proximity to town and Carlsbad Caverns.
Leisure Partner
10/10
Exceptional
10 Sep 2025
Roxann

Carlsbad

Comfortable hotel, friendly front desk staff. Lovely lobby to have coffee and visit, and yummy cookies at the front desk!!
Friends_and_family Family
6/10
Pleasant
08 Sep 2025
Lazaro
My first impression from lobby was good but once we got to our floor the carpets were dirty, in the room the a/c unit was leaking water, carpet was wet, we had issues with the thermostat, which we did report to the front desk.
Leisure Family
2/10
Poor
01 Sep 2025
Edith
Nothing
Business_and_leisure Family
4/10
Poor
03 Aug 2025
Elisa
The hotel was disgusting. There was food, crumbs and trash everywhere. There was no shampoo either. The dispenser was empty as if someone hadn’t gone into that room for an extended period of time. The bathroom was the worst. The couch and the ottoman/table had stains all over it. It appears no one cleaned the room before we checked in. The WiFi also wasn’t working and front desk said all they could do was call in and report to IT. I don’t recommend this place at all and will never stay here again. So gross.
10/10
Exceptional
30 Jul 2025
LAUREN

Our stay

A list of local restaurants was posted at the check in counter and everyone was incredibly friendly; from Stella at check in to the gentleman who helped with checkout.
Partner
8/10
Excellent
21 Jul 2025
Tammy
Never nice rooms and clean
And the washer and dryer worked
Leisure Family
8/10
Excellent
29 Jun 2025
Jesus
I
Business
10/10
Exceptional
24 Jun 2025
Brian
Clean, Updated, Kitchenette and nice gym, exactly what I'm looking for in a hotel.
Business Self
6/10
Pleasant
22 Jun 2025
James
The room smell like dog utine
Leisure Family_with_children
10/10
Exceptional
20 Jun 2025
Brian
I've been traveling throughout New Mexico for over a year now and this is probably the nicest hotel I've stayed in at around the $150 price point and below.
Business Self
10/10
Exceptional
20 Jun 2025
michael
Outstanding hotel, great staff, and clean and spacious room.
Partner
8/10
Excellent
13 Jun 2025
Jamie
Staff was very nice. Room was spacious. Great price. Room was also clean,
4/10
Poor
07 Jun 2025
Brad
Property was dirty
10/10
Exceptional
04 Jun 2025
Dennis
Awesome experience
10/10
Exceptional
12 Apr 2025
David
A excellent place to stay. I would highly recommend it to anyone.
Leisure Partner
6/10
Pleasant
31 Mar 2025
Elinora
Asked about shampoo and conditioner, was told it would be on the wall in the shower, it was not.
Breakfast was the worst ever. Waffles was the only warm item.
Leisure
6/10
Pleasant
16 Mar 2025
Melissa
The floors in bathroom were dirty the place was big and had what we needed to stop for the night. Wish it had Netflix thou.
Leisure Partner
6/10
Pleasant
02 Mar 2025
Iris

Smelly room

Room smelled oil and grease due to rooms mostly for men who work the oilfields. I requested another room but was denied. Will not be staying there again.
Partner
10/10
Exceptional
02 Mar 2025
Mackie
This hotel is super clean & nice! The only downside is for the breakfast.. the only protean was boiled eggs. Lots of fruit, bread choices & cereals. Would consider if more of a continental INSTEAD of full.
Leisure Partner
8/10
Excellent
01 Mar 2025
David
There were truck races on the street in front of the hotel. Woke us up in the middle of the night
Leisure Family
6/10
Pleasant
06 Jan 2025
Bethe
The breakfast was terrible, staff wasn't friendly. And, the hotel was filled with mostly oil workers. I didn't feel safe having my children there.
Leisure Family
10/10
Exceptional
01 Dec 2024
Narayanan
Spacious and clean rooms.
Family
10/10
Exceptional
11 Nov 2024
Isabel
I liked the mini kitchen especially the big fridge.
10/10
Exceptional
08 Nov 2024
Mary
Spacious room, very clean friendly staff
4/10
Poor
17 Oct 2024
Verified traveler
Booked this hotel because reviews were good. We did not experience what the reviews said. Room was worn out & dirty. Overall hotel looked worn out. Carlsbad is a working town so lots of contractors from oil & gas fields using all the hotels hard.
Friends_and_family Family
10/10
Exceptional
15 Oct 2024
Keri
Clean, nice rooms, friendly front desk staff
Leisure Family
10/10
Exceptional
14 Oct 2024
Carolyn
One of the best hotels we have stayed in. Full size refrigerator was so welcome. Bed was super comfortable.
Leisure Partner
10/10
Exceptional
03 Oct 2024
JIEYING
friendly, clean
Leisure Family
8/10
Excellent
02 Oct 2024
Debra

30 mins from Carlsbad Caverns

Decent stay, but needs an upgrade. Bteakfast was adequate. No pool. Bed was comfortable and staff were helpful.
Partner
10/10
Exceptional
16 Sep 2024
Pedro
Great customer service from a young lady from Roswell.
8/10
Excellent
15 Sep 2024
Duren
Staff was friendly. Room was spacious. only complaint. Area not the greatest.
Leisure Partner
10/10
Exceptional
06 Sep 2024
Edgar
Great place
Leisure Family
10/10
Exceptional
21 Aug 2024
Curtis
Nice clean hotel on the outskirts of Carlsbad. Great place to stay when visiting the caverns.
Leisure Family
4/10
Poor
17 Aug 2024
Michelle
Got to room & fridge was unplugged so it wasn’t cold at all for our cold groceries. Plugged it in & knew why, there was a loud noise that didn’t go away even after 4-5 hours so had to consume all perishables & unplug it. Then the room was 77 when we got there so it took hours to cool down. During the night it kept shutting off & wouldn’t come back on until it was at least 6-8 degrees above the temp we set it so everyone said they didn’t sleep well because it was so hot in the room. There were bags of beer cans by the elevator & someone threw up in the elevator. Still wasn’t cleaned up the next day. Never staying there again!!
Leisure Family
8/10
Excellent
12 Aug 2024
Verified traveler

Room was great, minus blood stained comforter

Front desk was really friendly. Breakfast was ok. The room was larger than I anticipated which was nice. We found some tiny blood stains on one of the comforters the morning of check out. I brought it to the front desk’s attention, not sure that came of it, since I left.
Friends_and_family Family
10/10
Exceptional
07 Aug 2024
stephen
New, clean, comfortable. Kitchen and sofa made it homey.
10/10
Exceptional
25 Jul 2024
Carey
Great
6/10
Pleasant
22 Jul 2024
Antonio
i would not choose the property again
8/10
Excellent
17 Jul 2024
Mark
The room was spacious and the bathroom space were good. I was disappointed that there was no longer a pool.
Leisure Partner
10/10
Exceptional
07 Jul 2024
MACARIO
Fantastic, I would stay again!!
Leisure Family
2/10
Poor
30 Jun 2024
Cherylann
There were so many problems with the cats, I don’t know where to begin.
1) Check in-front desk clerk was rude and on a personal phone call via her air pods. She gave us one key for the room and failed to activate for the two days of our stay—so we ended up locked out of our room.
2) The bathroom fan didn’t work. The shower pan was ringed with a rusty red mildew/mold.
3) No lotion or conditioner were provided in the rooms.
4) The refrigerator began making a very load grinding sound—clearly it was dying.
5) At midnight, the lobby was vacuumed. This shouldn’t be a problem, but the room was right off the lobby, so we were awakened by the noise. This should have been done in the late morning.
6) Breakfast-worst included breakfast ever! No milk was available for cereal. There was no butter for toast or English muffins and no knives to spread anything on the toast or English muffin
7) WiFi-despite having the password, it kicked us off after 5 min. Don’t bother trying to use LTE bc there was limited signal.
8) Ramp-there is no ramp to wheel luggage from the lobby to the parking lot.

Ultimately, this was the BIGGEST waste of money. I will NEVER stay at this or any other Main Stays. And I’m highly suspect of properties within the Choice hotels brand.

For the money, La Quinta never disappoints. Avoid Main Stays and head down the street to LaQuinta.
Leisure Family
10/10
Exceptional
29 Jun 2024
Mirna
Clean, very comfortable beds. Staff very nice and helpfull.
Leisure Family
8/10
Excellent
25 Jun 2024
Ken
Very clean and affordable hotel for the area seeing you get a sink, full size fridge and cooktop
Leisure
10/10
Exceptional
24 Jun 2024
Suzanne
N?A
8/10
Excellent
24 Jun 2024
Adam
Very easy checking in and getting into room. Was very surprised the room layout was just like the pictures. 2 beds and a pullout was just what I needed and just what I reserved. That was very nice.

The young lady at the front desk was very into her tic tok videos because each time I went to the front desk, she was so mesmerized by whatever she was watching she could not look up or even recognize I was standing less than a foot away from her. Wasn’t really worried about this, it was more funny than anything. My big complaint is that the second picture for this place shows a beautiful pool with several watersides. Come to find out that this does not exist. Shame on you Mainstay for tricking your guests like this. I should have known better but how can you get away with this kind of sorcery??? Why not just advertise your rates at $5 and tell your potential guests “free unlimited craft beers”??

While I was satisfied with the service and the stay, I do not appreciate being bamboozled by fake pictures and false pretenses. I’m curious how many others were lured here thinking they were going to enjoy the festivities only to be let down by walking out into the courtyard and finding cornhole instead of a water park🤔
Leisure Family
8/10
Excellent
15 Jun 2024
Katie

Nice stay

Friendly staff, rooms are big, clean and comfortable.
Partner
8/10
Excellent
12 Jun 2024
Tim
This hotel is great but Expedia is full of lies. There is no pool here. That photo is a city park. When I notified them they refused to fix the misleading photo. Stay at this hotel but book through their website and not Expedia.
Leisure Family
4/10
Poor
08 Jun 2024
Jerry
Upon checking it looked like it was going to be great. Late in the evening there was a terrible smell in the room. Like badly burnt popcorn. My wife could not sleep but we turned on the fans and put up with it. Smell gone in the morning. The next day we returned to our room in the early evening and all was good but shortly the smell came back. We reported it to the lobby staff and they came to inspect. They noticed it as well but couldn’t offer any solutions. We asked for another room but were told that was not possible because they were booked. It didn’t seem that busy so we checked online and rooms were available. Staff said to book it but at our expense. We asked for management to be advised and apparently they were and again offered no solution. Very disappointed mostly with the lack of concern and willingness to correct when they had options. The refrigerator was noisy that last night and may have been the problem as it may be going bad. Not sure but terrible customer service. I may have rated them too high.
Leisure Family
2/10
Poor
07 Jun 2024
Hurley

Not again

False advertising on including a watermark in their pictures. Bring your own pillows because these offer zero support!
Friends_and_family Family
6/10
Pleasant
01 Jun 2024
Mark
very nice will definitely stay there the next time i'm in Carlsbad. will definitely will recommend this hotel.
Leisure Self
8/10
Excellent
30 May 2024
YUNPING
It’s actually surprisingly nice stay for the Cave tour on the next morning. The room is good very size. It has a clean and nice bathroom, together with a small but full kitchen. They have a very small fitness area but only good for simple workouts or just cardio. Overall a great stay.
Leisure Friends
4/10
Poor
27 May 2024
Rebecca
Property has pictures of a “water park” that’s 15 minutes down the road. It’s NOT apart of the hotel. It smells like wet dog. Bed sheets were dirty. Head board had sticky splatters on it. Once we told the lady down stairs she said “housekeeping knows. They are getting new ones”

Absolutely filthy carpets and even more disgusting bathrooms.
Leisure Friends
6/10
Pleasant
25 May 2024
Verified traveler

Average Stay

Breakfast items were minimal. No restaurants nearby.
Partner
10/10
Exceptional
24 Apr 2024
Douglas
Nice rooms, friendly staff. Limited breakfast. Carlsbad is a boom town right now with oil and gas trucks and work pick-ups clogging the streets and workers filling the hotels so don’t expect anything else!
Leisure Family
10/10
Exceptional
22 Apr 2024
Sharmila

Good place to spend couple of nites at carlsbad

Breakfast does not have any vegan options in terms of plant based milk etc....
Partner
2/10
Poor
18 Apr 2024
Willie

Horrible

Worst customer service! Would NOT recommend to anyone!!
Business
10/10
Exceptional
15 Apr 2024
Verified traveler

Great place to stay in Carlsbad

Clean and comfortable. New hotel in a safe location.
Partner
10/10
Exceptional
14 Apr 2024
Rachelle
Staff very sweet, room and facilities very clean, bed comfy! Hubby and I will stay here again.
Business Family

Location & surroundings

Mainstay Suites Carlsbad South
3621 San Jose Blvd., Carlsbad, United States

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Mainstay Suites Carlsbad South

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