Kona Bali Kai Resort

4/10

Poor

17 Jan 2026

David

Room was just ok.
Worn and dated.
Air-conditioning located in living room and had to direct with fan down long hallway into bedroom.
Could not open balcony door.
Toilet ran constantly.

Ants were all over inside. Had to get any traps to kill them.

Ocean view across the street and not much.

Leisure Partner

6/10

Pleasant

04 Dec 2024

Dale

Mediocre Stay

Not the best for relaxation. Partial Ocean view was nice, however, Small Lanai faces busy traffic. Unit was outdated, patio door was struggle to operate & screen was even worse. Kitchen was decently stocked for cooking. Biggest disappointment was the absurdly TINY Hot Tub across the road that was barely big enough for 4 people.

Friends_and_family Family

2/10

Poor

06 Sep 2024

Jong

Flies keep coming from behind the vertical blinds of the sliding door. I had caught over 10 flies over two hours before sleeping and the following morning every day and night

Business Self

10/10

Exceptional

14 Aug 2023

Cody

Everything was amazing. Staff was very pleasant and willing to help.

6/10

Pleasant

21 Feb 2023

Phil

We had a \"partial-view\" studio in building 6 across the road from the main building. Our unit was independently managed by Castle Resorts, but we had full access to the main facilities. The pool area was underwhelming, but the laundry facilities were useful.

The room was adequate. The partial view was not spectacular, and the lanai was not great. Sleeping was difficult as the room fronts a busy road, and the roosters like to wake up at 3:45 AM.

Our unit was not particularly clean, the bathtub was pretty nasty, the dishes and utensils needed a thorough washing before use, and the block of knives were all dull.

We did have to pay an extra $200 on arrival to the management company over and above what we had already paid through Expedia. I now see it is in the fine print, but it was an unexpected inconvenience.

Leisure Partner

8/10

Excellent

01 Oct 2021

Tracie

Flying by the seat of my pants.

Hotels.com needs to update their info on Kona Bali kai and Kona Bali Kai needs to update their info for hotels.com nothing was accurate and hotels.com, Castle company and the hotel them selves need correct phone numbers. I tried for weeks to get hold of anyone and hotels.com tried you couldn't get hold of anyone either I tried everything even fb so I flew by the seat of my pants thinking that I may be sleeping in my rental car the first night update your information on Castle Kona Bali Kai no numbers work.

Friends_and_family Family

10/10

Exceptional

28 Feb 2021

Verified traveler

Ocean view, surf spot, was able to see some tropical fish and sea turtles from balcony

Leisure Family

10/10

Exceptional

23 Feb 2021

Brian

Very Solid Kona Condo w a Parial View

Great location on Alii drive, in the same property as the popular Poke Shack. Lots of public beach access near by and a generous partial Ocean View. Spot had a kitchen, with all the necessary utensils. Free Parking & Wi-Fi is definitely a plus. Check-In & Checkout was very simple. Call the property direct to finalize your reservation, especially if you plan on arriving after 5pm. Only complaint was the bed was squeaky, even with normal sleeping movements like rolling over.

Partner

8/10

Excellent

07 Feb 2021

Alex

Great condo, but poor management

Property location is great, parking plentiful, and the unit was very nice. Listing picture is slightly deceptive as property stretches over 4 buildings and we were in one across a street from main one seen in photos, but still had an ocean view and access to property features like pool, laundry, beach.

Had issues with the unit where wifi wasn't working, cable was out, and kitchen sink was clogged. The management company said \"we're off site and can't do anything...\" and wouldn't reply to emails after.

Partner

8/10

Excellent

25 Apr 2020

Verified traveler

I was quarantined on the property 14 days. Staff didn't reach out to ask how I was, was there anything I needed, was I Ok. Nothing.

Business Self

10/10

Exceptional

08 Apr 2020

Elizabeth

The location was awesome. Staff was friendly. Great price for the stay as well.

Friends_and_family Family

8/10

Excellent

21 Mar 2020

Verified traveler

Loved the turtles on the property. There was no elevator at the building I was in

Leisure Partner

4/10

Poor

11 Mar 2020

Verified traveler

They were a condos you only got 4 towels for 7 days. They charge you if you want anymore. They charge you for any amenities. The bathroom smelled like pee, the extra blankets smelled. We asked for more toilet paper we did not get any.

Leisure Family

8/10

Excellent

10 Mar 2020

Charley

Property was exactly as advertised. Good views, clean.

Leisure Partner

6/10

Pleasant

04 Mar 2020

Linda P.

Disappointed

Grounds clean, well-lit, ample parking. Room not real clean, no bath mat or kitchen towel, shade broken, would not close for privacy. Listen said ocean view...there was only a sliver, mostly just looked into big building, not like picture shown in listing at all. Very expensive cleaning fee when arrived, non refundable, not clear on listing. Pool ok, teeny hot tub full of kids. Busy, noisy road right beneath unit.

6/10

Pleasant

27 Feb 2020

Alan P.

We want to pay what was quoted & we had to fight hard for this. Expedia was never in the pic 4 us!

The location of our room was noisy. but since we booked late, we couldn't expect more. A little more welcoming @ the front desk would be nice & having more amenities would be nice...it was bare minimum. The staff outside were constantly working to keep the place well groomed & I have to say it very clean, we didn't see any bugs, only microscopic ants. Thank you!

8/10

Excellent

24 Feb 2020

Verified traveler

The room was very nice with comfortable beds. The pool/spa were fantastic and the location is good. There are plenty of turtles right out the front of the hotel.

Leisure Partner

8/10

Excellent

21 Feb 2020

Verified traveler

Unethical Practices

Some things you should know before staying here. The check in process is confusing if you arrive after hours. There's also a hidden cleaning fee ($165 for us) that you don't pay for until you arrive. When we were searching to accommodations, I filtered the results to include air conditioning, daily housekeeping, and internet. Daily housekeeping isn't free, it costs $60/day, there was no air conditioning in our unit, and the internet was super spotty. We arrived after hours and then left early in the morning for a tour, and when we were able to see the front desk about our hidden cleaning fee when we were back in the afternoon, we were scolded for not coming in the morning. I explained that we left before they were open, and she argued with me that they open at 8:00. We left at 7:30, and it was so bizarre to have to justify our actions.
The positives were that we had a condo with a BEAUTIFUL view, and everything was in working order!

Friends_and_family Family

8/10

Excellent

13 Feb 2020

Sammy

So, So

The condominium was ok. Seem expensive for the age of building.

Partner

8/10

Excellent

12 Feb 2020

Verified traveler

It was across the street from the beach & away from all hotels/shops in downtown. What was most uncomfortable was I was on the 3rd floor & I had to carry my luggage, 3 pieces, up the stairs! No elevator, no assistance from office nor did they ask if I needed help.

Business Self

6/10

Pleasant

12 Feb 2020

Verified traveler

Pros:
Great location, friendly staff and the pool and hot tub were great.

Cons: The particular condo we stayed in was out dated. The second issue was LOUD road noise.. BUT staying anyplace in Kona along the water.. there will be road noise.

Business_and_leisure Partner

8/10

Excellent

07 Feb 2020

Debby

Turtles on the beach, surfer watching, pool on site

Leisure Partner

2/10

Poor

03 Feb 2020

Maria

Pictures shown on Expedia website of the hotel and room are not real. room was extremely worn out from fixtures and furniture and Linen and very disgusting and dirty. DO NOt recommend any one booking this facility. Marked as 3.5 star on expedia but it is not even 1 Star. Very Disappointed with the high price i paid for this kind of Hotel

Leisure Partner

8/10

Excellent

31 Jan 2020

Verified traveler

great location
laid back
clean
non invasive
homey the grounds were well groomed and safe. The parking was easy the pool was pleasant and clean. the apartments were comfortable and well stocked not over the top . Conducive to relaxing

Business_and_leisure Friends

8/10

Excellent

28 Jan 2020

Kurt

Nice Property. Our condo was nice, it did need a little maintenance the slider doors were not easy to move the ice maker was stuck (would not give any ice out) and the pocket door to the bathroom needed a little help. But on the positive side this did not take away from our stay. Easy to get to, not far to Kona or good snorkeling beaches.

Leisure Family

10/10

Exceptional

27 Jan 2020

Danielle

Remodeled rooms, easy access to amenities, and ample parking. Staff was awesome and the adjacent beach was gorgeous.

Leisure Partner

8/10

Excellent

17 Jan 2020

Verified traveler

The property has a wonderful location fronting the shoreline. The view from the lanai was beautiful. The pool was nice, the hot tub was small and didn't look as clean as the pool.
Our room was clean and spacious. The king size bed was hard and not as comfortable as we had hoped.
The first day we checked in, our room was not ready, so they gave us a different room in another building for the night.
We were supposed to get a reimbursement for the change in room but as of today, 2 weeks later we have not received that on our credit card.

Leisure Partner

8/10

Excellent

16 Jan 2020

Harry

Location was great. Only minor issue was that wi-fi was a little inconsistent.

Leisure Self

6/10

Pleasant

12 Jan 2020

Verified traveler

Some units had a washer and dryer inside. Ours did not. That was not awesome being across a busy street. Carpet in condo was very dirty and should be replaced with tile for cleanliness. Quiet hours were too strict. I was yelled at from below for having a conversation on our deck over morning coffee at 7:30 am.
Staff was wonderful and overall it was a nice vacation.

Leisure Family

4/10

Poor

31 Dec 2019

Verified traveler

Bugs in the beds and bathroom. One condo was very old. No air conditioning. Rooms were ready late around 3 pm.
Did not provide enough towels. Receptionist was not courteous.

Leisure Family

2/10

Poor

26 Dec 2019

Verified traveler

Horrible, extremely dirty rooms, sticky carpet. Moldy shower curtains

10/10

Exceptional

20 Dec 2019

Verified traveler

cooking possible and clean. good location. Free parking

6/10

Pleasant

17 Dec 2019

Verified traveler

This is not a place for short stays, it is set up as a weekly rental with a large cleaning fee. We had to pay the cleaning fee and we were only there one night. I wish Orbitz had made that clear up front. I tried to get the fee refunded by Orbitz but they wouldn't do it.
The room was fine, the bed was comfortable and we had a nice partial view of the ocean or we could walk across the road to the main campus and get a terrific view.
Shortly after we were in the room the overhead ceiling fan and light started going on and off like it was haunted and then when my husband turned off the light in the bathroom the glass cover fell off! Luckily he was quick enough to catch it or it would have shattered on the hard floor. We told the desk and they said they would get these things fixed

Leisure Partner

10/10

Exceptional

15 Dec 2019

Verified traveler

The check in was extremely quick,we were given all we needed in a few short minutes to begin our superb vacation.

Leisure Partner

4/10

Poor

12 Dec 2019

Jamie

I liked the free parking and the beach area. They also provided beach chairs.

Leisure Family

10/10

Exceptional

10 Dec 2019

Verified traveler

I loved my room it was like a small apartment the staff was friendly and helpful and the area was beautiful.

Leisure Family

8/10

Excellent

04 Dec 2019

Jose

The air conditioning was a bit noisy. We enjoyed using the lawn furniture when viewing the sunset.

Leisure Partner

10/10

Exceptional

25 Nov 2019

Verified traveler

The grill at the property was a bonus. Location is great.

Friends_and_family Family_with_children

8/10

Excellent

21 Nov 2019

Debra

Location can't be beat!

Location is great. Unit was a little dated but ok since we didn't spend much time in the room.

Partner

8/10

Excellent

24 Oct 2019

Verified traveler

Liked water front views
Didn't like no air conditioner

Leisure Family

10/10

Exceptional

03 Oct 2019

Kimberly

Awesome place very clean would stay again

8/10

Excellent

20 Sep 2019

Verified traveler

Loction good. Room good..mountain side dose not mean mountain view. Its on the othet side of tje street across from the pool bbq and laundry room

Leisure Family

10/10

Exceptional

15 Sep 2019

Patrick

Excellent property. The location was perfect if you are looking to explore the island of Hawaii. The pool was beautiful and the access to the beach is easy.

Leisure Partner

10/10

Exceptional

09 Sep 2019

Staci

It felt more like a home. I do wish they supplied more towels toilet paper and garbage bags

Leisure Family

6/10

Pleasant

06 Sep 2019

Verified traveler

Careful! when you get there you have to pay a \"cleaning fee\" of around $190 and they don't even clean your condo. If you want it to be clean you have to pay for it, \"another extra service\". There wasn't AC in the bedroom and the one in the living room wasn't very good. So it was really had inside!

Leisure Friends

10/10

Exceptional

25 Aug 2019

AndrewAhYo(Kimo

Everything about it was absolutely awesome the ocean view etc amazing I would recommend staying here to anyone and I will only book here again and again 5-Star

Friends_and_family Family

10/10

Exceptional

19 Aug 2019

Verified traveler

Everything was spectacular
The sunsets, waves crashing right off the lanai
Ease of parking

Friends_and_family Partner

8/10

Excellent

18 Aug 2019

Joseph

Eco-Conscious Friendly Value Lodging

This is a great value property. If your looking for daily housekeeping, daily swapping of towels and such, maybe not for you as you have to pay a fee each time. For us it was a 5 day quick vacation, so we had no issues with that at all. Besides its environmentally friendly :D For the price we paid the lodging was well worth it :D

Family

4/10

Poor

16 Aug 2019

Verified traveler

The property was old and dirty. Found a cockroach on bedroom pillow the first day. Ants were crawling everywhere. We had 3 condos that were not next to eachother but all scattered in different buildings. Two condos did not have a laundry inside. One condo the AC was not working. Bathroom was smelly like bad sewer system. Furniture in all three condos was dirty and old

Leisure Family

10/10

Exceptional

13 Aug 2019

Bindu

We loved our stay. We had an ocean front condo.The place is very close to many attractions .We would love to come back again!!

Leisure Family

10/10

Exceptional

07 Aug 2019

Donna

We were celebrating my mother's 80th birthday, and we couldn't have asked for better accommodation. The condos were excellent, the entire staff was excellent, in a word Amazing!!! Thank you for making my family experience wonderful.

Leisure Family

4/10

Poor

06 Aug 2019

Verified traveler

I had to cancel after reading bad reviews and asking questions of the staff with no response and even though they still manage to sell the room they charged me a one night cancellation... BS

Leisure Family_with_children

4/10

Poor

03 Aug 2019

Verified traveler

Very old everything !
Ceiling fun un the bedroom, noise, didn’t do the work
Equipment in the kitchen didn’t work pans and pots so old. Couldn’t make and egg
A/C box (only A/C) make so much noise, we couldn’t have a decent conversation, or even listening the tv
Never had such a bad experience before
Next time I’ll pay more attention on the ratings
Not happy it all

Leisure Family

6/10

Pleasant

28 Jul 2019

Verified traveler

shore is across the street, da poke shack is across the street

Leisure Family

4/10

Poor

16 Jul 2019

Verified traveler

We liked the location of Bali Kai very much but for the money we were very disappointed. The unit we stayed in was dated, old, and dark. The vertical blinds on the sliding glass door did not close 100% as several of the vertical strips were missing, and as the unit was facing the street my wife was concern with people being able to see inside. Also, our reservation was for a \"Mountain Side\" unit with a king size bed, and we were given a street side unit with a queen size bed so we don't really feel we got what we paid for.

We choose Bali Kai because we had stayed at a Castle Resort on Kauai two years back and assumed we would get the same quality of accommodations. Bali Kai was a not even close to the Castle Resort on Kauai. I would recommend people stay somewhere else.

Leisure Partner

6/10

Pleasant

10 Jul 2019

NS

This property was worth exactly what we paid. We were trying to be cheap, and what we got was basically a cheap motel that happened to be next to the water. Don’t be fooled: it’s not Beachside, because you can’t actually swim on the beach - it’s mostly lava rock to the ocean with high waves, so only very experienced swimmers or surfers can actually use the shoreline there. As for the room, it had everything that we needed but in the most minimal way possible. Our blinds were broken in some spots and, being on the ground floor, made it uncomfortable that people could see into our room. The toilet worked, but the flush handle was loose. The air-conditioning worked, but was super loud. There were no dining options, but there was a poke joint right next-door that was expensive. The doors locked, but the door had to be kicked open with force every time. There was a pool, but if you were staying in one of the condos across the street, you had to cross the street and walk around the parking lot to get to it if they closed the front desk reception area already.

You get the idea: everything was there and everything technically worked, but wasn’t in great condition and was definitely just meant to serve its immediate purpose.

Also heads up: if you’re using a third-party booking site, they don’t tell you there’s a cleaning fee and the room does not get serviced daily - there’s an extra charge if you want to daily room cleaning service.

Leisure Partner

6/10

Pleasant

07 Jul 2019

Verified traveler

I actually only liked the view! I was very disappointed with the room. We got shorted a night when we booked through travelocity and our other condo was full so we had to move. Travelocity found me another room condo and paid the cost but I was stuck with the cleaning fee when it was not my mistake. Check in took 25 minutes in line because there is only one check in desk. Would not stay here again.

Leisure Family

4/10

Poor

06 Jul 2019

T.D.

Didn’t expect top tier, but the condition of the property is pretty run down. Thought we were getting a room in the main building by the ocean but ended up with a satellite building on the third floor (lots of stairs!) with a balcony overlooking a busy and loud street. For the money we can do better next time.

Leisure Family_with_children

2/10

Poor

29 Jun 2019

Verified traveler

They charge me $141 cleaning fee when I check in. They didn't bring me to my room. I have to walk around looking for the building and room number. No elevator, so I have to carry my heavy luggage and grocery up. The room was out dated. The ac was loud and didn't work that good. The wifi didn't work. They charge me for doing their job when they only clean when I check out. I think that is ridiculous charging me so much to do their job.

Leisure Family

6/10

Pleasant

28 Jun 2019

Verified traveler

The sea turtles like to hang out in the coves behind the building. Great location for downtown Kona and the local beaches. The room itself could really use some upkeep. Missing slats in the blinds, shower door that doesn’t quite close, it’s really just time for some renovations. Staff was pleasant and helpful. Overall it had a passing grade but it’s not the greatest. That said, for the price I’d totally stay there again. I’d skip the oceanfront room for the rooms with the ac unit On the mountainside.

Leisure Partner

2/10

Poor

27 Jun 2019

Verified traveler

I booked this as a last minute overnight in Kona after spending the week in Hilo. The property looked nothing like the photos. The interior of the suite was so old, the sofa and chairs were thread bare. The carpet was old and soiled. Not what I was expecting for what I paid. The cleaning fee was as much as the room. A very disappointing end to our week after in Hawai’i

Leisure Family_with_children

4/10

Poor

23 Jun 2019

Kawika

The condo is about $139 a night then you pay an additional $140 during check in for cleaning services, your total will be about $239.00. This condo is a ripoff because I could have just stayed at the Sheraton for less. Reasons way it's not worth $239 to stay here.

1. You pay an additional $140 for cleaning, but the room has ants and the pillows smell like some guy's dirt stink underarms.

2. You need to be in top physical condition because if you get stuck with the 3rd floor you have to hike up about 38 steps with your suitcases. Trust me even the most strongest athlete will break a sweat.

3. The bed was dipped in like two 800 pound people slept on each side of the bed. I never saw a bed dip in like that. If a bed needed to be thrown away it would have been the one in my room.

Do yourself a favor and stay clear of this place.

Friends_and_family Family

8/10

Excellent

22 Jun 2019

David

The location was great, ocean view, very close to shops, farmers market and places to eat.

Leisure Family

10/10

Exceptional

19 Jun 2019

Glenice E

We had a nice stay and had everything we needed. Everyone was really nice

Partner

10/10

Exceptional

19 Jun 2019

Verified traveler

The location was great. The partial ocean views are across the road, which was a surprise but it was easy to get to the ocean. Lots of people walk and bike on the road so drivers are cautious. The room could have been a touch cleaner initially, but we settled in. The kitchen was furnished well so cooking was easy. They also offer use of the outdoor grills. This island is amazing, rent a car and enjoy!

Leisure Family

6/10

Pleasant

15 Jun 2019

Verified traveler

It was quite but and Parking is good no fee at all. And the area is nice.. not far from downtown and airport.

Leisure Family

8/10

Excellent

13 Jun 2019

Joseph

Great time

We had a great view from our balcony with our own tidal pool turtle. It was very nice to have all the beach stuff in the room too

Partner

8/10

Excellent

10 Jun 2019

Verified traveler

Older building, but had charm and was well updated.

Friends_and_family Family

2/10

Poor

10 Jun 2019

Jared

I was charged an unforeseen cleaning fee for $167.

She “accidentally “ charged my credit card $1670. Fortunately, I caught the mistake. I was willing to let it go until 4 different time staff and others entered my room without notice. I found this too coincidental

Partner

6/10

Pleasant

09 Jun 2019

Verified traveler

My comments is probably a bit biased as I did not stayed there after I booked the unit before my arrival. I only booked the place for a night (which was advertised at USD$125) and I thought that was the cheapest option I could find before leaving the big island. A major mistake I made was that I did not see the USD$135 cleaning fee and USD$25 destination fee that was excluded written in the booking policy which I missed.It was ironic that the total fee is much more than than the 1 night stay.

Through Expedia, I request for waiver of the cleaning and destination fee but was declined by the property. Didn't like the idea of paying additional (as I could have easily booked a good hotel with the same cost) I ended up getting another place to stay instead which is still cheaper than the USD$160 that they are going to charge me.

I can only request that Expedia and the property list both the cleaning fee and destination fee (what is destination fee anyway) to be included at the front and not at booking policy. That should be the real cost for comparison.

Leisure Partner

6/10

Pleasant

07 Jun 2019

Verified traveler

Ok if you are in NEED of a place to stay

We were very excited to have this place for the night. We requested a king and received a queen. (Disclaimer the is just a request and may not be filled) We were charged a cleaning and destination fee of 109$. And the room was very dirty for such a large fee for one night. There was dirt everywhere, dusty, fridge was not clean. (We did receive a discounted fee as they tried to charge us 193$ cleaning fee which was almost the price of the room. The common area had lots of people hanging out that you would not want to be around at night alone. The beds and pillows were super uncomfortable. The staff was wonderful and that is what made the stay worth it. We will not be returning. I also will not book with hotels.com again they were not transparent.

Family

10/10

Exceptional

07 Jun 2019

Sharon

Loved the location, right on the ocean. Staff was really friendly and helpful. Could of used an air conditioner for during the middle of the day. But overall is was really nice.

Friends_and_family Family

10/10

Exceptional

03 Jun 2019

michael

Great location and comfort.

The beach at the condo has sand, but to get into the water, there are many rocks. There are nice beaches nearby either direction.

8/10

Excellent

02 Jun 2019

Verified traveler

Liked- ocean front, free WiFi and parking, nice pool and hot tub, very nice staff at front desk.

Dislike - the property is a little dated but a great value for budget conscious travelers.

Leisure Family_with_children

6/10

Pleasant

02 Jun 2019

Verified traveler

The condo is located about 2 miles from downtown Kona, so it's convenient. The condo is older, the furniture was older, it just felt old.

Leisure Partner

8/10

Excellent

25 May 2019

Verified traveler

Beautiful ocean front views. Amazing sunset. Closer to Da Poke shack for awesome poke.

Leisure Family

6/10

Pleasant

25 May 2019

Lisa

Anniversary trip

Buildings old, TV would not work the first night they would not do anything on the bill. They offered free coffee in your room after the first night they charged you if you wanted coffee in your room.

Partner

2/10

Poor

24 May 2019

Verified traveler

Deceitful Expedia listing, search on price $86
Additional fees at check in $80+
Destination fee, cleaning fee etc
Very dissatisfied and would not recommend the hotel or Expedia to anyone.

Friends_and_family Family

8/10

Excellent

21 May 2019

BN

The condo was really nice, loved having a kitchen, but the bedroom didn’t have A/C only fans. Way too hot to sleep in. The mattress was also old and sunken in. We ended up sleeping on the sofa bed in the living room by the A/C.
Nice view of the ocean. Pool was really nice.

Leisure Partner

6/10

Pleasant

20 May 2019

Lisa

Hotel needs updated, extremely noisy. TV did not work first night, coffee in the room is free first night after that they charge you.

Partner

6/10

Pleasant

19 May 2019

Verified traveler

Unit 263 is not what was shown on Expedia. It’s outdated and broken down. We were happy with the ac, bed, and shower but the kitchen was a mess. They need to remodel the unit and replace the unit ulitites, I’m very sorry for the negative review but it was not what I had expected when I booked the place. I’m very willing to pay more and get a decent unit . It’s unfortunate that the actual pictures of unit 263 was not shown on Expedia, otherwise I would have chosen a different unit even if the price was higher.

Leisure Family

10/10

Exceptional

19 May 2019

Verified traveler

It was nice clean and close to the shore. It was great area. Friendly staff

Leisure Partner

10/10

Exceptional

14 May 2019

Verified traveler

Everyone there was very kind. It had its own little beach. Close to the Poke' Shack ! walking to the Banyon Store. Ocean view was amazing and watching the sea turtles!

Friends_and_family Family

2/10

Poor

13 May 2019

Verified traveler

The room we were put in was right on the highway and had single pane windows. So loud! No blackout curtains, basically on the whole it was a VERY funky place. We like a little less than perfect and can handle some funkiness, but this place was truly rough. We cancelled our stay after the first night and are having trouble getting the hotel to communicate with Expedia in order to get the matter settled. Buyer beware, this place is not for the faint of heart, it is a roadside motel with good advertising that makes it look better than it is.

Leisure Partner

10/10

Exceptional

11 May 2019

Verified traveler

right on the ocean. close to everything.quit area.

Leisure Self

10/10

Exceptional

08 May 2019

Verified traveler

I loved the location. I had an ocean view room and it was awesome

Leisure Partner

10/10

Exceptional

01 May 2019

MJ

Stayed in room 315. LOVED it! Except the floors made were very dirty though looked clean. After about 30 to 60 seconds of walking on them bottoms of feet very dirty. But like I said LOVED the room itself. Anything that would have been nice to have was an air conditioner. Would stay again.

Leisure Self

8/10

Excellent

29 Apr 2019

Verified traveler

I have stayed at KBK several times. It is a nicely kept property. It is not a plush resort and is well suited for families. It is however like slipping on an old comfortable slipper, clean and neat but nicely worn. Sort of like everywhere in Kona.. Unit 310 was in good working order and the lanai furniture was especially nice. All the ceiling fans worked really well. Pool area was nicely kept and the oceanfront grills were in beautiful working condition. 24 hour security patrol is a nice thing and the folks can usually answer questions about the area and nearby shopping and such. Friends of Bill will enjoy the every weekday 7am gatherings on the lawn of the church next door.

Business_and_leisure Self

6/10

Pleasant

19 Apr 2019

James

Very dated place. Needs upgrading

Partner

10/10

Exceptional

16 Apr 2019

Verified traveler

This was pur 4th trip to the property. Pleased with our room and the cleanliness was good. Helpful stafg

Leisure Partner

6/10

Pleasant

15 Apr 2019

Verified traveler

Location was great and we had a lanai with a view of Alii Drive and locals surfing in the ocean. It was close to shopping and cultural sights. Security and staff were great, and check in was convenient. Unfortunately the building we were in had rot in structural beams and the shuttered windows had peeling paint. Carpet was old and worn, and bathroom door handles were a rigged repair from bare wood blocks. We were in 332, a privately owned condo. I doubt the owner would ever stay there. The bed was good but furnishings were very basic. Toilet ran continuously and garbage disposal smelled like mold. We realize that Hawaii is damp, but it’s long past time that this unit was updated. We purchased this as a bundle with room and airfare. Next time I will choose separately so I can take a better look at reviews on the room in advance of booking.

Business_and_leisure Partner

6/10

Pleasant

14 Apr 2019

Verified traveler

No wifi

We arrived late at night because that is when our flight landed. we got access to our room through a phone call made by the side of the road and the room was quite outdated with stains in the bathtub and old furnishings. Also no wifi in our room. As our luggage did not arrive with us, we needed wifi to source out a few place to buy necessities and also to stay in touch with the airline. The info in the room said the wifi code should be in the room but it was not. It was not until 3 hours before check out that we got a wifi code, that could have easily been written down in the room, but by that time we had to leave to get breakfast and clothing.

Partner

8/10

Excellent

13 Apr 2019

Verified traveler

They charge an extra 160 dollars cleaning fee which is not included in the expedia cost. Please bare in mind. Apart from that , the apartment was good with a ocean view.

Leisure Partner

8/10

Excellent

11 Apr 2019

David

No hot water

The condo was nice, except the unit we stayed in for the first night did not have hot water, and it was reported the first day to phone number provided. Second day I went to front desk & they wrote up slip for work to be done plus three vertical blinds missing from 1 end & we proceeded with our day. When we got back after desk closed still no hot water nor call about it. On 3rd day moved to new unit. I talked to Manager on second last day about a credit and upon arriving home waited a few days and no credit so called Hotels.com and they got it.

Partner

8/10

Excellent

10 Apr 2019

Verified traveler

What I liked is the ocean view, what I didn’t like is the lack of communication about the cleaning fee and the pool was mediocre.

Leisure Partner

8/10

Excellent

07 Apr 2019

L.B.

Loved the full kitchen and proximity to the shorelines, shops, restaurants. Was also super close to the airport and really easy to find.

Really wished the office/reception hours went past 5pm.
And though the place looked super clean and well kept, there were a couple of HUGE cockroaches (bigger than any I've ever seen anywhere in Hawaii) ewwww!

Friends_and_family Family_with_children

4/10

Poor

06 Apr 2019

Verified traveler

READ THE FINE PRINT. Close to the ocean, basic dated rooms though it was well equipped with kitchenette and laundry, but upon checkout we were surprised with huge add on fees over and above what Expedia already charged us...like the hidden fees more than doubled what we paid.

Leisure Family

2/10

Poor

01 Apr 2019

Verified traveler

We booked here for 3 days due to flight changes (had to leave earlier than expected. When we went to check in, the lady at the front desk was not friendly at all. She would not even look t me and directed me to the owners on of the unit for any questions. She was very vocal on the point that they owned the majority of the units and that we we should have booked those.
We arrived the previous night at about 11pm. As we were getting our luggage put away, the tenant below came up and asked us to keep it down...they could hear everything through the floor. This was not their fault...just poor construction. Actially the couple turned out to be great people...the next day when I brought over a 6pack lol.
Some other friends of ours staying there for a few weeks have similar stories about the lady at the front desk...not friendly or helpfull at all.

Friends_and_family Family

6/10

Pleasant

27 Mar 2019

Verified traveler

It was nice being right next to ocean. The facilities were OK but dated. Furniture and decor could use an update. The place felt secure. Air conditioner quite noisy. Kitchen well stocked with plates , cutlery pots & pans, etc. Definitely need a car to access beaches, restaurants and sites. Would be nice if suites had housekeeping — we could have used clean towels after staying a few days but they were not available.

Leisure Family

8/10

Excellent

26 Mar 2019

Verified traveler

We have stayed at this property 5 times over 20 years, (4 times in the last 3 years). Location is perfect with waves and surfers and sea life just yards from our door. The sound of the waves and the ocean breezes make it an ideal spot. Staff is attentive and friendly. Rarely have we had a problem, and if we did it was resolved quickly. That said, a few issues came up during our most recent stay.

The ocean front unit 216 in which we stayed was nice but the least nice we have had so far. Bathroom sliding door was broken and couldn't slide shut; two burners on stove were broken; light fixture in kitchen didn't turn on; blender had no lid; knives were dull, Kitchen not fully stocked with usable pans, etc. We reported these issues to the front desk and hope that it will be fixed for the next guest.

We really enjoy the property and feel it is a great value and will stay there again, expecting that this was an oversight that will be quickly corrected.

Leisure Partner