Name: Holiday Inn Charlottesville-Monticello By IHG
Address: 1200 5th Street Ext.,(I-64 And Route 631), Charlottesville, 22902, US

10/10

Exceptional

03 Aug 2026

Richard

Liked the staff

10/10

Exceptional

03 Aug 2026

Spencer

My girlfriend and I stayed two nights for a Billy Strings run and the hotel m

6/10

Pleasant

01 Aug 2026

Janice A

The room was clean, but the pool looked dirty, so we didnt risk using it. Evening staff was never at tge front desk, so had to keep waiting several minutes (3-6?) to get a wuestion answered. Food was TERRIFIC, and reasonably priced. Room was also wuiet. Morning chevk-out guy was VERY helpful and friendly..wish l got his nane (his uniform looked more like he was kitchen crew filling in?)

10/10

Exceptional

31 Jul 2026

Kay

Clean and comfortable, staff helpful. No problems or issue.

6/10

Pleasant

24 Jul 2026

Penny

Turning into a hostel for construction workers.

6/10

Pleasant

18 Jul 2026

julianne

I didn’t notice my room had no bath towels until after I got wet in the shower. Made due with a wash cloth…

Self

8/10

Excellent

12 Jul 2026

Linda

Elevator was “haunted “ scary stopping on 6 doors partially open before going to the 5 th floor. I saw another couple run out of the elevator saying hurry before the doors close.

6/10

Pleasant

11 Jul 2026

Robert

Clean, staff was helpful and easy in and out location. Starbucks and pizza just steps out the hotel door and across the parking lot. A/C unit in the room was loud and traffic noise from the highway is prominent. If you are a very sound sleeper, no problems at all.

Self

4/10

Poor

07 Jul 2026

Micheal

AC did not work properly, never got room below 75, it ran constant. But it was 6th floor and there was some wierd vent in wall in bathroom that got air poured out of entire time I was there. Took a cold shower and closed that room off to control the heat rolling into that room. It was like it was a ceiling crawl space vent and all that heat from top floor blew into the room, was awful. Already had a long day so slept on top of bed and burnt up. Left at 3am because it was unbearable.

Self

10/10

Exceptional

04 Jul 2026

Karla

Great area to stay in

10/10

Exceptional

27 Jun 2026

Christine

The staff was helpful and kind, my trip to Charlottesville was not a vaca but to the local hospital for a family member and the staff informed me of a discount that was available through the hospital. I would recommend this hotel to anyone!

Self

6/10

Pleasant

22 Jun 2026

Frank

Plusses: restaurant and bar, close to everything in CVille, Uber is cheap and accessible
Minuses: pool was dirty, one elevator was out of order, breakfast was luke warm at best, road noise as hotel is close to I64

Family

6/10

Pleasant

16 Jun 2026

Mohamad

Coffee machine wasn’t working . Breakfast was good.

Family

10/10

Exceptional

13 Jun 2026

Rebecca

Breakfast was delicious but a little pricey. Staff was extremely kind and helpful. The facility was very clean and comfortable.

Partner

6/10

Pleasant

13 Jun 2026

Brent

Lobby was very nice. Rooms were decent. Renovated but cheaply done. Ice makers were broken on two floors. Breakfast was deceiving. Told by front desk breakfast from 6-9am in the lobby. Didn't know you had to pay for it! $16 per person.

Partner

10/10

Exceptional

13 Jun 2026

Karen

This hotel is very welcoming of dogs. The room was very comfortable and the breakfast was great. I would stay here again.

Pet

6/10

Pleasant

06 Jun 2026

Stacey

The elevator wasn’t working and none of the ice machines on any floor were working. Just not as nice as it used to be.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Ann

The staff were very helpful and sweet.

6/10

Pleasant

03 Jun 2026

Phillip

We have stayed here in the past and did not have issues but this time our room smelled like wet dog and the AC unit was extremely loud. We couldn’t sleep due to the loudness of the unit so we had to turn it off and then the room got hot so again had trouble sleeping. We arrived late and just needed to bed to sleep in for the night so we didn’t say anything but I don’t think I’ll stay here again my next time through. It is next to a Starbucks and easy to get to and from the interstate which is why we normally stay here on our way to NC. The guy at the desk that checked us in was very nice and gave us a lot of tips of places to get at while in NC. Just make sure to avoid rook 203 if you stay here.

Partner

10/10

Exceptional

24 May 2026

Doug

We booked this hotel for the pool option. Unfortunately the pool was out of action during our stay. The location is good with shopping and other eating options close by.

Partner

6/10

Pleasant

24 May 2026

Huseyin

Not ok

6/10

Pleasant

21 May 2026

Sandra

There was almost no lighting in the room or the bathroom. It was very difficult to see anything in the bathroom. It's also very noisy as it's closer to an interstate than we thought. People were nice, though.

Friends_and_family Family

6/10

Pleasant

21 May 2026

Elizabeth

The hotel was OK. needs updating . our room was clean but dingy. carpet was too dark and needed shampooing. furniture had some stains . the sheets were clean but had some discoloration. lighting was terrible. We pd over $800 for 2 nights (because it was a 2 night minimum) and then had the nerve to charge us $40 (for 2 of us) for a buffet breakfast that only had a few items.
Even though they were on sternos, all the food was cold. that was a terrible breakfast for the money we spent. We decided not to stay the 2nd night.

Friends_and_family Family

8/10

Excellent

20 May 2026

Adrian

The hotel location was fine and the parking was safe and easy. There were many big events in the area during our stay and we understood why the room rate was so high. The hotel offered an expensive buffet breakfast that was only available if you ate it there. That was disappointing.

6/10

Pleasant

13 May 2026

Bobbi J.

Staff was friendly. Limited breakfast menu.

Pet

8/10

Excellent

12 May 2026

Eugene

Pool looked to be unmaintained for a long time.

Partner

10/10

Exceptional

10 May 2026

Maria

All the attention, the breakfasts so good, and parking, i love, clean everything.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Sally

Z

10/10

Exceptional

19 Apr 2026

John

Room was nice. Checked in very late and they had me in and out quickly. Has a restaurant on property to purchase breakfast. Small gym area. Pool but wasn’t open yet.

Self

6/10

Pleasant

13 Apr 2026

Stanton

Room was great - nicely renovated. Lovely lounge / restaurant. Front desk peeps very helpful. BIGGEST DRAWBACK - noise from highway was unreal. We heard every truck shift and racing engine. Literally kept us up and we're not light sleepers. Breakfast didn't start til 7:30, and menu offered small selection.

10/10

Exceptional

10 Apr 2026

Elizabeth

Breakfast is not included at this property, but otherwise everything was perfect. The beds were really comfortable and the location was convenient both to Monticello and to local restaurants and stores.

Friends_and_family Family

6/10

Pleasant

10 Apr 2026

Danni

The staff were very nice and super helpful but the elevators weren’t working and the hallways were extremely hot.

Friends_and_family Family

6/10

Pleasant

07 Apr 2026

Brittany

I found most of the reception staff to be helpful; however, my overall experience was disappointing.

The check-in process was significantly delayed. I arrived around 1:30am after traveling, and unfortunately, the room keys did not work. Being unable to access my room for nearly an hour after a long journey was quite frustrating.

I was also dissatisfied with the housekeeping. The service felt minimal—beds were made with what seemed like the same sheets, and surfaces were not wiped down. I understand there may have been a language barrier, as the housekeeper mentioned she did not speak English. I attempted to use a translator app, and the manager also spoke with her, but the issue did not improve. Eventually, I chose to decline housekeeping for my last two days. In situations like this, I believe management should follow up to ensure cleaning standards are met, especially when there may be communication challenges or new staff involved.

Overall, I do not feel the stay was worth the cost of over a thousand dollars for six nights. I also left early and was unable to speak with anyone at reception, as no one was available at checkout.

I don’t usually leave negative reviews, but this experience was very disappointing.

Self

8/10

Excellent

05 Apr 2026

Lindsey

The room was clean. The hotel itself was clean but the ac seemed to be broken on the hallway floors.

Partner

8/10

Excellent

30 Mar 2026

Mike

Hotel was clean staff were friendly and helpful. parking was a challenge with towing a trailer.

Partner

2/10

Poor

28 Mar 2026

Dean

No working elevator for a room on the third floor, no air conditioning in the hallway, only one entrance for the entire building. Terrible cancellation policies. Overall not a pleasant experience.

6/10

Pleasant

27 Mar 2026

Rachel

Hvac system noisy. Elevator unusable for first floor for our stay, which was in
convenient

Partner

6/10

Pleasant

26 Mar 2026

Robert

The 1st floor elevator call button wasn't working. So you either had to schlep your stuff up to the second floor and get the elevator there, or, you could wall up to your room. The desk staff were very apologetic and offered to have the elevator dispatched from the upper floors back to the first floor. Just a hassle. Room was fine but did notice some small black ants on the countertop both at night and the next morning. Rooms appeared to have been upgraded, but the hall carpet was worn in several places.

Partner

6/10

Pleasant

26 Mar 2026

William

Traffic noice was awful. Woke up in the middle of the night with loud ac heater unit.

Partner

8/10

Excellent

17 Mar 2026

Patricia

Should have complimentary coffee bar for the guest.

Partner

6/10

Pleasant

28 Feb 2026

Carole

Check in was very curt/ didn’t smell great in the room

Partner

8/10

Excellent

20 Feb 2026

Shawreika

Rooms clean. Staff very friendly. Breakfast was excellent

Partner

8/10

Excellent

14 Feb 2026

Alake

The room was clean but there was rust all in window seal.

10/10

Exceptional

22 Jan 2026

Rachel

Room is clean and comfortable. The staff at the front desk was extra helpful and friendly!

Self

10/10

Exceptional

07 Jan 2026

Kim

Amazing staff, clean and very cost effective

Self

10/10

Exceptional

30 Dec 2025

Terry

Check in was great. The guy that helped us was so nice and friendly. Room was very clean ( found one small dead bug on carpet, but no big deal). We’ve stayed often here when visiting family and always have a nice stay

8/10

Excellent

13 Dec 2025

James

Clean room. They allow dogs but no real place to walk them (grass etc).

Self

10/10

Exceptional

09 Dec 2025

Elizabeth

All staff very friendly, hotel and room was clean. Everything worked well.

Partner

4/10

Poor

08 Dec 2025

Christina

Someone peed in the bed and the bed was still wet when we went to lay down for the night. We found out when we layed in it and we got wet from someone else's pee! The hotel staff was nice and gave us a new room. However there was no hot water..

Friends_and_family Family

2/10

Poor

05 Dec 2025

Igor

Staff support was lacking and unhelpful. Even though i pre-paid for room we were still charged $20 for some special fee that hotel was going to keep for 3 days. Wont stay there again

10/10

Exceptional

30 Nov 2025

Kimberly

Front desk was courteous and quick. No issues.
Room looks great. No issues
Bartender was not personable. He was grouchy and couldn’t crack a smile. He looks miserable and shouldn’t be working with customers.

8/10

Excellent

29 Nov 2025

Michael

Initail rm on 4, moved to 6 at our request to be on city-side room ( traffic noise). Room clean but not fully functional, toilet valve closed, showerhead missing. Did not note showerhead until following day but managed. Front desk considerate upon hearing.

8/10

Excellent

22 Nov 2025

Robert

Air conditioner was very noisy

Business

6/10

Pleasant

17 Nov 2025

Colleen

three star hotel as expected

10/10

Exceptional

17 Nov 2025

Kenneth

Room was geat amd staff was helpful

Leisure Family

6/10

Pleasant

15 Nov 2025

Christine

The room was fine - the staff was fine
The price we paid for this hotel was not commensurate with the quality we received. The facility is old - nothing is soundproofed and it was a place to sleep but I would not recommend it

10/10

Exceptional

14 Nov 2025

Eileen

Spotless room, excellent breakfast.

10/10

Exceptional

14 Nov 2025

harry

Yes

Friends_and_family Family

8/10

Excellent

14 Nov 2025

WEndell

Trash cans are evidently off the budget. No trash cans anywhere outside the room. The an in the room? Maybe a gallon size. People just leaving trash in the hallway.

Business_and_leisure Family

10/10

Exceptional

11 Nov 2025

Bonnie

When I had to change the guest name it was seamless and easy

10/10

Exceptional

09 Nov 2025

Nancy

George made our stay wonderful!

Leisure Family

10/10

Exceptional

07 Nov 2025

Laura

Room clean and hotel quiet!

Business_and_leisure Self

8/10

Excellent

03 Nov 2025

Susan

Room was clean, refrigerator didn't work

Leisure Family

8/10

Excellent

02 Nov 2025

Philip

The suite was \"old school\" large! Fantastic staff.

Partner

6/10

Pleasant

31 Oct 2025

Kathi

Room was cleaned but carpet and couch had stains. Traffic was heard all through the night, preventing sleep! We were on the top floor which may have contributed to this. Only slept well one night, when it rained. Traffic sounds were muffled, speeds were most likely reduced for safe driving. It’s a shame because the location is perfect. They also charged $25 on our credit card for “incidentals” which we did not have any of. Refund takes a few days the desk clerk said. This most likely will prevent us from staying there again.

Partner

8/10

Excellent

24 Oct 2025

Terri

No complimentary breakfast/old property though dated renovations attempted

Partner

8/10

Excellent

22 Oct 2025

Ashley

Staff was kind, pool was closed which was sad for kids. Workout area was fine. No Continental breakfast seen, did have coffee.

Business_and_leisure Family

8/10

Excellent

14 Oct 2025

Ronnie

Great place to stay !!!

Leisure

8/10

Excellent

06 Oct 2025

Robert

We love pizza so once we settled in for our one night stay we walked across the entrance street for totally yummy takeout at Christian's Pizza. Next, finding our movie on the TV in the room for pizza and a movie. That was our problem. Pizza beckoning from its warm box, and we could not find the TV channel listing. Looked everywhere. Nope. We finally gave up and enjoyed supper over what we could find with random going thru channels. Turns out I found the next morning at leaving, they've done away with printed channel guides and leave it to you to realize that Channel 2 is the guide. Duh, right? My suggestion: the check-in clerk should say so at check in, and the cleaning staff should set the TV to Channel 2 before leaving. Beyond that, a good, clean, comfy stay.

Leisure Family

10/10

Exceptional

03 Oct 2025

Nicholas

Clean Room, Excellent Air Conditioning, Easy to drive around town

Business Self

8/10

Excellent

30 Sep 2025

Michael

Great staff wonderful restaurant

Business_and_leisure Family

4/10

Poor

28 Sep 2025

David

AC was very noisy and made a chirping
Shower was very small and uncomfortable and the water pressure was extremely low.
Would not stay there again.

Leisure

2/10

Poor

24 Sep 2025

Dawn

Terrible

10/10

Exceptional

13 Sep 2025

Shawn

The room seemed to be very clean. Bed was super comfortable. Only down fall was no complimentary breakfast. The area was great. East to get on and off I-64

Leisure Partner

8/10

Excellent

11 Sep 2025

JOHN

Noisy. Noise from interstate. Toilets flushing sounded like a thunderstorm.

10/10

Exceptional

04 Sep 2025

Danny

The dog walking area could be upgraded. There were some holes that one could trip in and turn ankle, etc.

10/10

Exceptional

04 Sep 2025

Brian T

The hotel was really nice. The king bed was comfortable and the walkin shower had the support rail in a perfect location. The restaurant was delicious. Traffic noise was a little loud from our room.We would stay there again.

Business Family

10/10

Exceptional

04 Sep 2025

Latasha

This was the second time booking with this location. It always smells clean when you enter and you'd never know they were pet friendly unless you saw the animals as it does not smell like animals. The staff is nice, the price versus quality is within range, and it is located near a bit of everything. Will book here again, just not during certain UVA event related times as it would appear as with others...there is some price gouging.

Business_and_leisure Family

10/10

Exceptional

31 Aug 2025

Sonam

Clean and big room with good lighting and a comfortable mattress. A few steps to Starbucks and a pizza place. Has indoor gym which was a plus.

Leisure Partner

8/10

Excellent

31 Aug 2025

Christopher

Give it a try.

A nice comfortable room with the amenities you need. Pool was huge. They had all you would need for a short stay. The staff was extremely professional, helpful and courteous. The only drawback was they skipped our room when house cleaning.

Friends_and_family Family

8/10

Excellent

30 Aug 2025

JAMES

Dog hotel

Barking dogs at 10 at night and 7 in the morning was very aggravating.

Friends_and_family Family

8/10

Excellent

26 Aug 2025

denise

Very nice, would stay there again. The breakfast is not complimentary but is worth it.

8/10

Excellent

26 Aug 2025

Sarah

It was perfectly fine! Nothing fancy, but a good value for the money. My only negative interaction with staff was upon check in where I was greeted with an obscenity- laden outburst which I found highly inappropriate (he spilled something on his food which he was eating at the front desk.) I know finding good people to work is hard, but this seemed like behavior that could be redirected with training. It was quite off-putting.

Leisure Self

8/10

Excellent

24 Aug 2025

Sydney

We stayed one night as we passed through driving to Outer Banks. Location is great and close to downtown Charlottesville without being directly in downtown are. AC unit in the room was loud and the toilet was wobbly.

Leisure Partner

10/10

Exceptional

24 Aug 2025

Riti

The hotel offered a very pleasant stay at a convenient location. I loved being able to check in early. The breakfast options were very nice and the staff were very friendly and helpful. I recommend this Hotel.

Business Family

8/10

Excellent

24 Aug 2025

Susan

Quiet, convenient, and accepts pets.

Business_and_leisure Pet

10/10

Exceptional

20 Aug 2025

Leanne

Convenient and comfortable

This hotel is a great location to many of the area attractions. The hotel is modern and everything was great, with the exception of the room smelling like marijuana. It was the perfect place for a girls trip. The price was great too!

Friends_and_family Friends

10/10

Exceptional

20 Aug 2025

Bret

quick easy check in! room is nice

Leisure

8/10

Excellent

19 Aug 2025

Heidi

Great location, decent, quiet hotel. My problem was that it was SO damp from humidity in my room. Like my clothes got wet if they were outside my suitcase!

Business_and_leisure Family

8/10

Excellent

16 Aug 2025

Soraya

This hotel is convenitnely located at the entrance of Charlottesville. We did not want to stay downtown. It is a big property and it looks renovated. Service was good. We only stayed one night. The only item is that it was noisy with the highway next to it. Also the garbage truck came around 5 am a d woke us up.

The hotel has a mini strip mall with Pizza and Starbucks. But for what we stayed for it was good. Also we went to the the wineries and it was in just 10 minutes.

Partner

10/10

Exceptional

16 Aug 2025

Partiba

Very clean

10/10

Exceptional

10 Aug 2025

MO

The food was very good. Much better than I expected.

Leisure Friends

8/10

Excellent

04 Aug 2025

ROBERT JR

It was convenient from where we were coming from and going to. The dining options were located within 15 or less minutes away.

Leisure Family

10/10

Exceptional

01 Aug 2025

patricia

Very nice

Leisure Friends

8/10

Excellent

31 Jul 2025

Latasha

I would stay here again. Check in/out was smooth, the facility is updated, and smelled clean when you walked throughout.

Business_and_leisure Family

10/10

Exceptional

28 Jul 2025

Michelle

Great place.

Business Family

6/10

Pleasant

28 Jul 2025

Verified traveler

Needs a good cleaning

Staff was lovely, comfortable bed but rooms, especially shower were not very clean and there were roaches by the mini fridge

Friends_and_family Family

4/10

Poor

27 Jul 2025

Lisa

Staff was nice. Super thin walls, so very loud. There was a weird splatter mark of dark brown spots on the ceiling, seemed like it was blood. Pool was dirty and they tried to “shock” it with chemicals but it was still looking unclean.

Leisure Family

8/10

Excellent

25 Jul 2025

Verified traveler

Easy to get to restaurants but very noisy! Right off of highway, the a/c made crazy noises, the mini refrig made a banging noise all the time. If you walked your dog in the designated area…. Huge holes everywhere and at night there was no light on area

Partner

2/10

Poor

25 Jul 2025

Verified traveler

No grace for a flat tire that was out of our contr

Would not give a waver when we had a flat tire at 1030 at night. We called hotel and they said call hotel.com. did that. No one would answer phone. Called hotel manager. Never called back.

Friends_and_family Family