Name: The Doyle Hotel
Address: 499 W Main Street, Charlottesville, 22902, US

10/10

Exceptional

03 Aug 2026

DaQuinna

Great stay

8/10

Excellent

29 Jul 2026

Ralf

Roof top Dining was great.

6/10

Pleasant

29 Jul 2026

Ibn

The hotel is a decent hotel but I guess we just hit the perfect storm. The room smelled stale, not bad but as if it doesn't get used very often. Theu had a cafe but the cafe was closed for technical difficulties so only served coffee and pastries. We were going to go out but was tired and decided to stay in, however the TV wasn't working. Spoke to the lady at the front desk who said she would send someone up. They never came. I had to talk to the front desk again the next day. Then to top it all off after a day of touring wineries, we go to sleep. That good been out all day tipsy sleep and the fire alarm goes off and we now have to evacuate the building for 30-45 minutes at 11pm at night. I cant blame the hotel for this but I didn't have the best experience.

10/10

Exceptional

29 Jul 2026

Victoria

The Doyle is a lovely, small, boutique hotel located very conveniently to the downtown mall and University of Virginia campus. Parking was convenient and we enjoyed our stay.

8/10

Excellent

28 Jul 2026

Lori

Excellent location and clean rooms.

8/10

Excellent

27 Jul 2026

Chris

Really nice hotel in a great location. Stylish and clean rooms, great bedding and thoughtful bathroom layout.

The lobby bar and restaurant availability could be better.

Overall, we absolutely would stay again!

10/10

Exceptional

27 Jul 2026

Jessica

The room was super clean! The staff was very friendly and helpful.

10/10

Exceptional

26 Jul 2026

Colleen

Our room was clean and beautifully made!
There was no breakfast cause they are in process of selling.

2/10

Poor

24 Jul 2026

Peg

I would never return or recommend this hotel.....it is access free meaning nobody is there to assist you if they make a mistake.....sent wrong code to room.
So it took us 1.5 hours to get everything worked out then the back up room they put us in had no bath products..... the manager could not be bothered and the new employee was left to deal with it herself. Beyond poor service.
We were not the only ones who had difficulty getting into their pre-booked room. A family had to leave because they didn't assign them 2 night stay and every other hotel was booked solid.
Extremely disgusting treatment of a young family with a baby
As far our experience, we are still waiting for the refund from the so-called manager on the phone. He made promises he couldn't fulfill.
I think this place is for sale and current owners don't care whatsoever about their customers. It's a shame since it's a beautiful hotel with a very young vibe
Just not for us

10/10

Exceptional

21 Jul 2026

Meredith

The hotel was decorated well with thoughtful touches. The bed was comfortable. It was convenient to all dining downtown. The valet person was very nice and helpful, but reeked of cigarette smoke, which was my only complaint.

Family

6/10

Pleasant

19 Jul 2026

Michelle

Th check in and check out process was easy.
Because they do not “staff” the property well, we did not have a functioning TV the entire time. Valet available was good, but the process did not work. Wanted us to use the app to call for the vehicle, but every time we did that, the car was never retrieved. Someone had to be separately called. Beds were comfy, shower was moldy.

Partner

6/10

Pleasant

19 Jul 2026

LINDA

Hotel under some sort of cleaning. No cafe which meant no breakfast. Coffee good at cage but nothing else. Parking separate vendor and cost. Lots of space, nut nothing going on. Bar on 5th floor decent but not part of hotel. Room fine ... some interesting staff but all helpful.

Partner

10/10

Exceptional

17 Jul 2026

Steven

Nice hotel with great rooftop bar/restaurant. Very clean

Partner

10/10

Exceptional

16 Jul 2026

Karen

Cute and pleasing to the eyes. Many places to take great pictures and restaurants on property where great.

Self

2/10

Poor

14 Jul 2026

Patrick

Unkempt, bath fans dont work, mold on the ceilings near the ice makers, potentially in the duct system. Hard to breathe for my wife with asthma. Transferred rooms around midnight with wife and 2 kids, extreme disturbance lack of rest and refreshment. horrible experience at the hotel,

Family_with_children

10/10

Exceptional

13 Jul 2026

Jennifer

We loved the check in process, room, location, and roof top bar. Next time we're in the area we will definitely consider staying again.

Partner

6/10

Pleasant

12 Jul 2026

Damon

The hotel was nice but there was not a front desk to welcome and help you. It is mostly done digitally. The valet would not valet our car but pointed to a lot two blocks away that we had to walk back from late at night with no lights on the street.

Friends_and_family Family

2/10

Poor

07 Jul 2026

jesse

Unfortunately, I would not recommend the Doyle unless they make some major improvements. I came to Charlottesville in June to get married, and the experience at this hotel managed to make nearly every day more unpleasant.

First, when we checked in, our room was extremely dirty and had an unpleasant smell. We figured this may have been because they let us check in early, and let it slide. We booked the annex suite with 2 floors, the upper floor thermostat read 82F+ when we checked in, so we were a bit stuck on the 1st floor. A maintenance technician entered our unit to program our door lock - he did not knock and we were not warned. The plumbing was not turned on for our unit until 10pm, and after that we spent time cleaning the shower as it was full of hair and dirt. Unfortunately, the poor cleaning is not unique as a one-time thing or to my unit, as I had all my friends & family stay at the Doyle hotel, of which they also reported dirt, hair, even dirty towels and trash left in their units.

Those were the completely unacceptable items, remaining items that just did not help: The motorized shades in almost every room are broken. The bathtub in the annex suite is not secure and wobbles. There is NO microwave in ANY of the suites or common area. Parking is not included, and you must walk across train tracks/poor pavement conditions to get to it. We were given the master code because the programming to our door wasn't set up.

Family

4/10

Poor

02 Jul 2026

Lucia

I had no idea that this hotel had almost no staff onsite. The check in/out is virtual and doesn’t even work correctly. If a really helpful maid hadn’t been there I don’t know how I would have gotten into my room. The place is very clean but totally rundown. The door to the patio off of my room didn’t even have a working lock. Someone could have easily climbed a wall and walked right into my room. I would not stay here agin.

Self

4/10

Poor

29 Jun 2026

Kenneth

Overly perfumed common areas made it hard to breathe. The gym was basic and not well maintained. The rooftop was pretty cool and the food they served was good. The actual room was ok but nothing special. Checking in was annoying and confusing given there was no front desk.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Kim

Very nice hotel, convenient to restaurants and shops. Roof top bar was fantastic!

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Dawn

Staff was excellent roof top bar was awesome we will be back!

Partner

10/10

Exceptional

22 Jun 2026

Rebecca

Great location, nice rooms and great rooftop bar

10/10

Exceptional

21 Jun 2026

Carissa

Loved the room, really large and comfortable. Didn't miss having a front desk, never had a need for them.

Self

10/10

Exceptional

20 Jun 2026

Daniel

Location was excellent. Rooftop bar and view was amazing. The only problem was there was a private party on the roof for one of our nights and they took up almost the whole space.

Partner

6/10

Pleasant

19 Jun 2026

January

The parking is a pain and not at the hotel. It is also a paid parking situation. The room was not clean and it appears from the other rooms rented by our party that it wasn't just a one room / one time issue. Staff is very friendly though.

Family

8/10

Excellent

15 Jun 2026

Frank

Great hotel, great location, fancy stuff that takes a minute to figure out. Great roof top bar, but no open bar downstairs, and then wanting to watch the NBA final, NO LIVE TV, unless you know all of your personal account logins and passwords. Very disappointing for an expensive night! Had a great argument with AI I am sure!!

Partner

8/10

Excellent

09 Jun 2026

Linda

This hotel is mostly contactless. The entry is vacant except for a staff member at the front. The valet was there when I arrived on Saturday evening but not the other 4 nights even though I was told I was paying for valet the entire stay. However, the hotel is beautifully decorated. The room was spacious and clean as well as comfortable. The rooftop bar is fabulous.

Self

4/10

Poor

07 Jun 2026

Catherine

The Doyle used to be the Quirk, but due to the low/no human service model of this hotel I would not recommend it. The rooftop bar is great and I would highly recommend that. It’s separately owned and there are humans. It’s really difficult to be a top notch hotel with no staff. Service is what sets hotels apart. Parking is also a large problem. The hotel needs to lease or buy parking space and provide parking for guests (there is a valet service). It is really difficult to be a top notch hotel with no service. Perhaps you are just striving to be a 2.5 star hotel so that’s what I’ll give you. Also our room thermostat didn’t function properly.

Friends_and_family Friends

10/10

Exceptional

02 Jun 2026

Christopher

Lovely stay!

10/10

Exceptional

31 May 2026

Tyler

It was weird staying at a hotel with no front desk but ultimately we had no complaints. Beautiful building and very well kept.

Partner

10/10

Exceptional

30 May 2026

franky

It was just cute quaint and nice

10/10

Exceptional

25 May 2026

Geoffrey

Great place and location

Self

6/10

Pleasant

22 May 2026

Ellen

Valet not helpful. Parking cost extra and two blocks away. He did not offer assistance with suitcases and we had to walk back to hotel with our luggage while valet watched.

Friends

6/10

Pleasant

22 May 2026

Catherine

Nice hotel, but maybe not worth the price. The hotel has no front desk, and instead an online check-in system. While we completed the requisite online information, it took quite some time--and multiple messages--to get the check-in information needed. Once we checked in, the bed was unmade, and the room had clearly not been cleaned (this was 8:30 pm). We then had to wait to find another room. Luckily, there was someone at the hotel who could help, and she was delightful. Still, it took quite some time to finally get into our room, not what one wants after a long travel day.

The lobby is lovely, and the rooftop bar is exquisite. These seem to be the hotel's strongest selling points.

Friends

10/10

Exceptional

22 May 2026

Betty

Very nice hotel

Family

10/10

Exceptional

19 May 2026

James

A very nice place. A quiet location, near many places for great food.

Partner

10/10

Exceptional

08 May 2026

Andrea

The hotel is beautiful - sleek and chic! Great location and stellar staff. The rooftop bar and restaurant is my favorite place in Charlottesville. (The gluten-free pizza is FANTASTIC!). The rooms are nice, but there was mildew on the shower walls the last 2 times we stayed there. The gym has some broken equipment, but that won't stop us from coming back! The best value in the area.

Partner

10/10

Exceptional

08 May 2026

David

Property was fantastic. Communication (text and email) was strong. The room was spacious and clean.

Self

6/10

Pleasant

04 May 2026

Catherine

This place has really gone downhill since it was the Quirk. Feels deserted. Staff is friendly but it’s so weird not to be able to order room service, charge coffee to your room, or even put lotion on after a shower. The text communication is hard to find. Just feels empty and weird.

10/10

Exceptional

04 May 2026

MaryAnn

The hotel was nice. the rooms are not overly large, but are set up well. Besides the fact that we had no hot water Sunday morning all was good. Our friends experienced the same situation with no hot water.
Everything seems to be relatively clean and maintained. The roof top bar was very nice. The indoor bar, although fully set up, never opened Friday through Sunday. The staff that was on site was very nice, and helpful. The fact that there is no front desk makes reception and customer service feel very impersonal.
The location is great. We were near many good restaurants and bars. I would stay here again.

Friends

8/10

Excellent

28 Apr 2026

Ariel

The hotel is a very nice facility that is well located. Great rooftop restaurant and bar and adjoining coffee shop. My only issue is that the model is unclear: it’s got a high-end look but attempts to have a hands-off, all online check-in experience. It’s unclear if the people on the lobby are empowered front desk staff or security personnel.

10/10

Exceptional

24 Apr 2026

Linda

Our king deluxe room was spacious, quiet, very clean, and had all the necessities one would expect. Although there was no physical check-in desk, there was an attendant at the door to direct us. When we needed a new tv remote, I texted the link provided and someone delivered it shortly. Our biggest concern was parking because the hotel has no parking available. However, therev is valet parking, which we used, so it all worked out.

Partner

8/10

Excellent

24 Apr 2026

Tracey

Rooms were nice.

10/10

Exceptional

24 Apr 2026

Nancy

Loved the rooftop bar/ restaurant. Very pleased with the quality of the food choices. Also loved the cafe - with outside seating to enjoy coffee and breakfast on the beautiful CVille mornings.

Family_with_children

2/10

Poor

23 Apr 2026

LILLIE

Terrible no

10/10

Exceptional

19 Apr 2026

nat

Very clean and spacious rooms. No staff so everything is done via key pads. Was easy to figure out. Would stay again.

8/10

Excellent

18 Apr 2026

ashley

if you are looking for parking on site this is not it but everything else about here is wonderful! great for a quick stay with walkable areas

Partner

10/10

Exceptional

16 Apr 2026

Lorene

This was our second time visiting. Love this hotel! The staff is great and the rooms and amenities are great. We’ll be back again!!

8/10

Excellent

14 Apr 2026

Joseph

room fine, staff only one person, no bar, parking across main street

Friends

4/10

Poor

13 Apr 2026

Ashley

The hotel poorly delivered on amenities. Upon arrival, our soap and body dispensers were empty, and did not get refilled during our stay even after requesting it. We were given small bottles of body wash after the cleaning company did not address our concern. The steamer in our room did not work, and we had to request a new one. I have stayed at The Doyle before, and it was a decent experience, yet for the price point, there needs to be more staff or direct service to address in the moment concerns.

Partner

10/10

Exceptional

12 Apr 2026

Melissa

I loved staying at the Doyle. It’s a great location walking distance to restaurants, bars and the Saturday farmers market. The staff was very kind and helpful. They made me feel right at home. I had a great view and loved the art and aesthetic of the hotel. I will be coming back and recommending The Doyle to friends. Thank hou!

Self

6/10

Pleasant

12 Apr 2026

Alexander

Upon opening the door to our room, my first impression was the door was very marked up. we got inside and found a nice spacious room. Immediately it was clear that the walls were just as marked up as the front door. we tried to lower the sun shade and it didn’t work. per instructions, we sent a text and received no response. i went downstairs and talked to the one person working who told me someone would immediately be up to fix it. That didn’t happen. We then noticed there was popcorn all over the room that was never vacuumed up. we sent another text to no avail. i went back downstairs to the one person working and he looked at me as if we hadn’t just talked. it was never cleaned. Much to my surprise, the sun shade was fixed by the time we returned to dinner. the worker didn’t bring a ladder to the room and clearly used the sitting chair to stand upon to fix it. This is way over priced for what they delivered. The lobby and roof bar are beautiful however.

Partner

10/10

Exceptional

04 Apr 2026

Lynda

it was a nice room with a nice shower. pocket door on bathroom did not allow for privacy while using the facilities

Partner

8/10

Excellent

03 Apr 2026

Christopher

It’s a beautiful property right in the heart of Charlottesville… easy access to campus and village restaurants and night life. It is a different feel not having a human to check in… no front desk… just a code and a room assignment.

Self

6/10

Pleasant

02 Apr 2026

Jeffrey

Nice place but they gave me a dirty room.

Self

10/10

Exceptional

30 Mar 2026

Marina

I thoroughly enjoyed my stay. The room was impeccably clean, comfortable, and wonderfully quiet. The location was also very convenient, being close to various shops and restaurants.

Self

10/10

Exceptional

29 Mar 2026

Lisa

There are basically no staff or room cleaning

2/10

Poor

29 Mar 2026

Eric

The property is not well main

10/10

Exceptional

27 Mar 2026

Samantha

Bedst hotel experience

Partner

6/10

Pleasant

22 Mar 2026

Kelly

Pros: The location and staff were great. Having the rooftop bar, the lobby bar and hotel restaurant on premise was fantastic. Cons: The room and bathroom could both be cleaner and looked very worn down. Need a freshen up. The lighting was horrible making it difficult to get ready and put on makeup.

Friends_and_family Friends

10/10

Exceptional

21 Mar 2026

Judith

Great location within walking distance of multiple dining options. Easy walk to the self-park lot. Very helpful staff in the lobby. Views from rooftop terrace are great! And the pizza up there is delicious. Very easy 1 block walk to/from parking lot. @$20 for overnight.

Partner

6/10

Pleasant

18 Mar 2026

Judith

First, I was given a room that was already occupied. No phone in the room to ask questions of the desk, no person on the desk! I was hoping to watch the final of the World Baseball Classic(on Fox) but TV not working or only available as a monitor for streaming (using my own subscriptions!) Coffee maker good, but flavored creamer(?) Room was clean and comfortable, but totally DIY (no instructions about how to lower the shades, for example).It is close to my daughter's house, which is why I booked it.

Self

10/10

Exceptional

12 Mar 2026

Mark

The hotel exceeded our expectations for beauty of the space and location. We highly recommend!

Family

10/10

Exceptional

09 Mar 2026

Howard

Pet-friendly, clean room, and staff was excellent and friendly.

Pet

4/10

Poor

08 Mar 2026

david

A beautiful property that, unfortunately, has zero staff and relies on apps to provide guest services - It's no wonder it's up for sale.

Partner

6/10

Pleasant

05 Mar 2026

Collin

Look everything was so nice and beautiful except for no info on parking that was the only downfall and no staff available. Everything else 10/10

Partner

8/10

Excellent

04 Mar 2026

Shania

Although there really is no staff, the hotel was nice and clean. The check in and check out process was pretty simple. I wasn't really a fan of the paid parking that was down the street but i made it work

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Roger

This is a very nice stylish hotel, relatively new, and not really a boutique operation. There are some very nice original interior work by their architect. Overall it was very comfortable and convenient. As a guest, however, you need to write the hotel and provide them with your cell phone number or you want be able to check in. It’s all done digitally and efficiently, but without the link that they’ll send you you will not have a room to enter when you get there. This is a bit of a hassle, but it worked so well once I got the link that I forgave them all the uncertainty that it caused for me and wound up giving them a 5 star rating. The cafe next door is also very good.

Family

8/10

Excellent

02 Mar 2026

Amanda

Really good and even great if you have a dog. The parking situation isn’t great

2/10

Poor

01 Mar 2026

Rob

This hotel that prides itself on technology is a disaster. First room they put me in’s television didn’t work. Next day they moved me to another room because they couldn’t get the TV working and new rooms safe didn’t work. So for remainder of my two days I had to keep my valuables on me at all times. I had to call their service line numerous times to get any assistance at all as the staff onsite seemed near useless. As I was moving my stuff from one room to the next they changed the code to open the first room (even though I asked them to not do that until all my belongings were moved - it took several trips) and at that point I had to hunt down someone to open the door on the first room yet again. Last night one of the elevators would not go to second floor so I had to get someone to override the elevator. Once I got to my room on second floor the new rooms code entry pad was dead. So I had to go back down to get someone to open up the room. At which time a manager type came up with me with his laptop and informed me it wasn’t working probably because I was going to the wrong room (his system told him I was supposed to be in the original room I had moved from). When I explained everything and told him to talk to me rather than look at his screen he seemed to get confused. Ultimately he could not open the door without tracking down a master analog key that was downstairs somewhere. At that point he opened the door of the room and exclaimed “the room is dirty” - out of room …

Self

10/10

Exceptional

27 Feb 2026

Christopher

This place is cheap normally(relative to Omni/Residence Inn) and in close distance to the old town, there is nearby street parking(2 hour limit 8-5 or 8-6 pm). I didn't have to pay for parking because I arrived at 4 pm, and checked out shortly after 10 am. The restaurant across the street called Black Cow Chophouse is great, and has a reasonable happy hour menu.

6/10

Pleasant

27 Feb 2026

Kristen

Our thermostat wouldn't adjust. It is winter and chilly. We were in our coats in the room. There's no on

2/10

Poor

23 Feb 2026

Frantz

No Hot water, no heat

6/10

Pleasant

21 Feb 2026

Elizabeth

Room was clean and quiet, my email directions on unlocking the room door were incomplete- it said to use a hashtag following the code and there was no hashtag on the door lock! Finally tried other symbols and the check mark worked. The water did not heat up the first night so had to wash up with cold water. It worked the last day thankfully. Staff very friendly but not always around.

Self

10/10

Exceptional

19 Feb 2026

Theresa

The Doyle is beautiful and ideally located. Parking is down the street but other than that it was perfect. Near great restaurants and very walkable.

Partner

10/10

Exceptional

19 Feb 2026

Julia

Spotless, super friendly staff, and the entire properly was gorgeous!!!

Partner

10/10

Exceptional

16 Feb 2026

Jmart

Hotel was clean and staff was friendly. The bartender at the rooftop bar, Garret, was making great drinks all night.

For others booking, maybe some information parking would be helpful as we drove around a few mins. But hotel staff advised us where to park after dropping off bags so no worries.

We look forward to coming back and staying again.

Partner

8/10

Excellent

16 Feb 2026

David

Yes, very pleasant staff.

6/10

Pleasant

16 Feb 2026

Alicia

The room was decent. Lower stars given due to stain on pillow case, lots of mildew in the shower and the room temperature was cold.

10/10

Exceptional

10 Feb 2026

Andrew

Clean, easy check in and access

4/10

Poor

09 Feb 2026

Nicole

We were locked out of our room from 11:30pm-12:45am because the batteries died on the door keypad and there was no one on site to help us. I called the provided customer service number, and they were unable to get in touch with a manager or maintenance tech for over an hour. They offered us $15 in compensation, which is absolutely ridiculous and not at all reflective of the inconvenience, nor does it show that management values us at all as customers. We also talked to another hotel guest in the elevator who had the same issue with his door keypad earlier in the day, so unfortunately this was not an isolated incident.

Additionally, our hotel room was not very clean - dirty tiles and grout in our bathroom, and the coffee maker was too dirty to use. Our friends staying in a different room had a balcony with a door that did not lock or latch, and their heat could not keep up. Overall we were very disappointed, we will not be returning, and we would definitely not recommend this hotel to anyone.

Leisure Friends

4/10

Poor

08 Feb 2026

Chris

To start, the only reason I gave 2 stars was because the couple of employees (cleaner and rooftop bar tender) were very nice and attentive. So they earned the 2 stars, not the hotel itself.
The hotel was decent as far as the look. There was no parking on site and no one for valet when we arrived so we had to park 2 blocks away. No biggie but with there being no front desk there was no one there that had any info on a safe place to park. Our room was ok but definitely not as clean as it could’ve been. There were stains on get couch and hair all over the back of the bed near the head board. The heat would not go above 65 so it was pretty cold all night and the balcony door wouldn’t lock. But to top it off, we were traveling with friends for my wifes birthday and they ended up getting locked out of their room at midnight due to the batteries dying on their keypad. They were informed by someone with the phone number provided to call with issues that they could not get in touch with maintenance to get them in their room but they could get another room. All of their belongings were locked in that room so that wasn’t acceptable. Finally they talked with maintenance and able to get in after about 30 minutes. They requested some sort of compensation for the inconvenience and were given a $15 credit. Pretty ridiculous but we were informed by an employee that they are currently trying to sell the property so I guess whoever runs this place right now do not care about guests returning.

Leisure Friends

2/10

Poor

01 Feb 2026

Anthony

I paid to have to premium king balcony room. Looked nothing like the pictures did online. Walked in and the room was 58 degrees (January 31) and didnt get past 64 degrees by check out.
I understand a winter storm came a week before, but we couldn't even open the door for balcony we paid for. There was no communication or updates regarding this. So pretty disappointing when it is supposed to be a \"luxury\" hotel.
The remote management team did not try to even help the situation. Kinda like having a group of people manage something and they dont know customer service. Now, the manager that was on site, he actually tried to make things better. I give him that. But the actual management team is horrible
This was supposed to be something special for my wife since I'm gone all the time due to career and was completely disappointed by this.

Leisure Partner

8/10

Excellent

01 Feb 2026

Jean

Clean room, quiet hotel

10/10

Exceptional

01 Feb 2026

Rebecca

Gorgeous hotel

10/10

Exceptional

26 Jan 2026

Christopher

Everything was perfect 5 stars no doubt.

10/10

Exceptional

26 Jan 2026

Margaret

Not much staff when we were there, as it was not busy, but they were excellent. Feel like the place would have a great vibe on a busy college weekend.

Room layout was great. Enjoyed our stay and would recommend, for sure. Don't know if our travels will take us there again, but would definitely choose the Doyle for another stay.

Leisure Partner

4/10

Poor

24 Jan 2026

Christopher

TV didn't work, and maintenance offered no help. Fire alarm light kept flashing a super bright white light every 25 minutes. Insane.

Business Self

6/10

Pleasant

16 Jan 2026

Courteney

The lack of front desk / staff is a bit eerie. The lobby, bar & restaurant were completely empty even at the dinner hour, which made me decide to dine elsewhere rather than on the property. Despite the lack of hosting staff, inquiries sent to the hotel phone number were answered promptly via text. The hot water in both sink & shower was barely lukewarm, which was a huge minus for my experience.

Business

10/10

Exceptional

11 Jan 2026

Paige

This is a beautiful hotel. Would highly recommend.

Leisure Partner

6/10

Pleasant

03 Jan 2026

Amanda

We got our room at a significant discount, so for the price, this was a great option in downtown Charlottesville. The rooms and lobby were nice, but basic necessities were lacking.

In most circumstances, the virtual front desk probably works fine (check in and check out were easy), but we requested a few extra blankets our first night and were told that wouldn't be a problem. An hour later, I checked the status and was told that everyone had gone home and we could get the blankets the next day. Additionally, upon inquiring about where we could get bottled water, I was pointed to nearby convenience stores.

If you think about this spot as an apartment or condo rental, you'll be fine! And bring water and blankets!

6/10

Pleasant

02 Jan 2026

Luke

There were NO staff. No keys, I got locked out of the entire hotel and had to call a number to get in. There was NO FOOD at night, but even a vending machine

2/10

Poor

29 Dec 2025

Dylan

Check-in was a joke. Three times the check-in didn’t work, and the operator at the phone line they offer wanted us to repeat the same procedure? Then the room code didn’t work, and again the operator gave us two more useless codes and then wanted us to wait in the hall for 10 minutes while they called for help. The one staff member went home early because he was tired. No one manned the lobby bar, the restaurant was terribly understaffed and the libby rest rooms were filthy with not toilet paper or hand towels. No one ever addressed our issues, knowing full well what was happening.

WORST HOTEL EVER!

2/10

Poor

28 Dec 2025

Tyler

The staff was great but the check in process was a nightmare. They sent me to a room they wasn’t cleaned and it took 45 min to get it sorted. Luckily the staff was great but whatever manager or ownership group decided to force this new check-in process should be fired

8/10

Excellent

27 Dec 2025

Etel And Steve

The Doyle hotel’s downstairs is very beautiful and modern. Our room was very spacious although if we wanted our room cleaned, we had to pay for it!! also many parts of the day there was downstairs at all to help us. No one working to be found. There was one guy and he would just walk out the front door and be gone and then reappear hours later. No wonder they are selling the hotel again. Our bathroom floor was not clean and the wall behind the toilet had to be cleaned. It was dirty.

Partner

10/10

Exceptional

22 Dec 2025

Will

Great location. Liked not having to have plastic card to open door.

8/10

Excellent

19 Dec 2025

Stephanie

Clean room

Business_and_leisure Partner

6/10

Pleasant

15 Dec 2025

ana

The location, the cleanliness of the room. But there is no stuff everything’s virtual. It’s very difficult. If you have any kind of problems, I found that extremely challenging the TV was not working. The toilet ran all night.

Leisure Self

10/10

Exceptional

14 Dec 2025

Shelly

Clean rooms with a fantastic location!

Leisure Partner