Name: Graduate by Hilton Charlottesville
Address: 1309 West Main Street, Charlottesville, 22903, US

10/10

Exceptional

03 Aug 2026

Gretchen

Sean was very welcoming when we checked in and every staff member we met was very helpful.

8/10

Excellent

03 Aug 2026

Ali

This was a nice hotel and very convenient but at the end of the day it was a basic Hilton property they painted to look cute. I felt like it was overpriced - to pay over $250 on a random weekday during the summer when school wasn't in session was excessive. Plus parking is an additional $29. It was clean and an excellent location.

10/10

Exceptional

02 Aug 2026

John

Very clean and perfect for a weekend get a way in Charlottesville. Will stay again!

10/10

Exceptional

31 Jul 2026

Adena

Sean is a delight! So welcoming and helpful and the gentleman who worked valet were lovely!

8/10

Excellent

26 Jul 2026

Samantha

Wendy, Sean, DeMarco & Gabe were all amazing, They were welcoming, knowledgeable and eager to please. No ice machines working but the roof top bar was lovely however very much overpriced but should have been open longer. The rooftop should serve breakfast and lunch as they would probably have lots of guests wanting to hang out.

8/10

Excellent

23 Jul 2026

Karen

The food at the cafe on the ground floor could be a lot better. The scone I ordered tasted like card board.

8/10

Excellent

19 Jul 2026

Jody

It was nice, but you can tell it's an older hotel. Rooms were very clean. Self parking was a bit challenging, but the staff was super helpful. Part of that was because we arrived during a rain storm. We enjoyed playing shuffleboard in the game room. We also enjoyed the coffee shop and rooftop restaurant.

Family

10/10

Exceptional

19 Jul 2026

Michele

The location to campus is flawless great dining options very close by. My only complaints was the shower pan and interior of the tub was very old dirty and needed updating.
The interior was fun and fitting to the location. There’s just no excuse for an outdated shower pan in a hotel bathroom.

Family_with_children

6/10

Pleasant

17 Jul 2026

Lisa

We ate dinner at the Trophy Room our first night, paid with a card then left tip in cash. When we returned home a few days later saw the charge was $10.00 more so staff member altered the credit card slip, took the cash & added another $10.00 tip. We left our used dirty/wet towels on bathroom floor so when cleaning person came into our room to clean they could take and replace, No new towels were provided so by the last morning of our trip we had just 1 towel and bath mat left. Not returning anytime soon.

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Damon

Older hotel but decorated well.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Daniel

Beautiful facility.

Family

10/10

Exceptional

12 Jul 2026

Lisa

Wow! Literally blown away! Storms knocked out the power out twice. First time it was restored quickly. The second power outage took several hours. Shocked over guests behavior towards the hotel manager, Max Neufeld, who handled each encounter with an abundance of kindness and grace for each individual’s circumstances. The hotel landline was out so Max gave out his personal number for guests to check to see if the power was restored as they headed out for the evening. Shout out to kitchen manager Daniel, who passed out ice cream to all guests hanging out in the lobby. City restored the power in time for everyone at the Graduate Hotel to enjoy their 4th of July celebration. Overall, great stay and incredibly impressed with the management staff how they handled the situation.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Joseph

The staff response time to reported issues was excellent.

Partner

10/10

Exceptional

05 Jul 2026

Brian

Very different kind of room. Felt warm and cozy. Like my bedroom as a child. Awesome concept. Better than the plain old rooms.

Partner

10/10

Exceptional

02 Jul 2026

Donna

The room was very clean and welcoming, staff was wonderful from valet to front desk and in restaurant also.

Friends_and_family Family

4/10

Poor

02 Jul 2026

Kasey

No privacy, Large gap under door to hallway. Soap bolted on wall is a negative.

Family_with_children

10/10

Exceptional

23 Jun 2026

Jennifer

We were in town for a college visit. Great place to stay.

10/10

Exceptional

20 Jun 2026

donna

Only stayed one night while passing through. Great location and parking was convenient. Several restaurants within walking distance, the neighborhood was lively and seemed safe. The rooftop bar was closed for a private event which was a bummer because we had been driving all day and just wanted to call it a day and stay in, have a few drinks and relax. The room was great, nicely decorated and very clean, the only downside was the AC didnt cool the room to our liking, but we were only there one night so it wasn’t terrible.

Partner

8/10

Excellent

20 Jun 2026

Lionel

Love the service snd location. The gym is tiny and poorly equipped. The rooftop bar cb so much better with an upgrade that included more TV’s (( including outside) and a bigger bar. They should spend some money and model it after the Auburn facility.

Family

8/10

Excellent

15 Jun 2026

John

The room needed a cap on the cold water spigot, the vent louver in the shower had a broken slat, there were scuff marks at the bottom of the tub on the bottom outside next to the towel rack. The check-in receptionist accidentally charged me two $100 fees and I brought it to her attention and she said she would immediately credit one of the charges and the other one, if there were no incidental charges which there were not, would be refunded after check-out. The amenities in the shower on the wall need the tops need cleaned or replaced.

I asked the person on the desk Sunday morning to please email me a receipt. He evidently didn't write my email down correctly as I have not received a copy of my bill but the charge on my credit card was charged immediately. I would still like a copy of my bill for Friday, Sept. 26th - Sunday Sept. 28th. I sure received this survey to my email so it should have been on file.

I will commend DeMarco and his Valet Team for excellent customer service. He is an asset to your Hotel.

I am a Hilton Honors member and expected better.

Partner

10/10

Exceptional

13 Jun 2026

April

We always love Graduate properties and their attention to local university themes and details. The staff was incredibly helpful and the location was great for our visit to UVA.

Family_with_children

10/10

Exceptional

12 Jun 2026

Anne

Very creative decor in college theme. Nice rooftop. Beds very comfortable. Location,location,location!

Self

10/10

Exceptional

09 Jun 2026

Adam

Room was clean, staff was helpful.

Business

10/10

Exceptional

08 Jun 2026

Sue

Rooftop bar was great but watch for the wind!! Blew over a wine glass!

Partner

8/10

Excellent

08 Jun 2026

Kent

Staff was great. A very minor issue was that the sliding shower door was not installed/adjusted properly leaving one panel very difficult to slide.

Partner

10/10

Exceptional

07 Jun 2026

Christine

Great stay

10/10

Exceptional

04 Jun 2026

Lori

Staff was excellent! So friendly and helpful.

10/10

Exceptional

26 May 2026

Catherine

Lovely stay at the Graduate Hotel in Charlottesville. I’ve stayed at a few of these throughout the country and they are always welcoming and impeccably designed. I love that they capture the flavor of the city.

Friends

10/10

Exceptional

26 May 2026

Amy

The room was clean and decor was warm and inviting! The staff was very pleasant. Chip in the Valet department was especially helpful with accessing parking and information about local establishments.

Friends_and_family Family

8/10

Excellent

22 May 2026

Luis

Very clean and very close to the University. The room decorations were great. The bathroom and bed comfort also great. They did a wonderful job in graduation weekend.

Friends_and_family Family

8/10

Excellent

17 May 2026

Dave

My only complaint was the AC was loud and could not be turned off.

Friends_and_family Family

10/10

Exceptional

13 May 2026

Suzanne

Awesome

8/10

Excellent

01 May 2026

Susan

The breakfast bar was not satisfactory we order breakfast sandwich and they were cold and couldn’t eat them.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Elisabeth

Excellent place to stay in C’ville

10/10

Exceptional

23 Apr 2026

Suzanne

Always a great stay! Location, Location, Location.

Friends_and_family Family

4/10

Poor

20 Apr 2026

Michael

I did not have a good stay. An accumulation of small inconveniences added up.

Climate control unit had some kind of wrapper in the fan and would randomly make noise in the middle of the night. I should have switched rooms. I booked a 1-king and was given a 2-queen room. The complimentary water bottles were not restocked.

Nothing was level in the construction. The door to the safe would swing open and bang my shins. The door to the shower would slowly roll open, I stuffed a wash cloth in the wheels to stop it.

There was a unique and opposing scent for the shampoo, conditioner, and body soap. Just pick one and stick with it!
The plug for the sink got stuck closed while shaving and had to call maintenance.

The wifi was really bad, I could not download episodes on my app for watching on the airplane trip home.

The coffee is freeze-dried instant, and not restocked unless asked, every day.

If you have to get to the public accessible floor for the parking garage, you still need to use the key card to use the elevator. A pain if you're in a rush of hands are full (i.e. holding hot coffee)

The breakfast option is subpar. On my second morning I needed a burrito to go, and they had none in stock.

I feel like this trip was the plot of a bad sitcom. The staff were very friendly.

Self

10/10

Exceptional

19 Apr 2026

Stefanie

The hotel was warm, lively and clean. The staff were amazing and very helpful, especially with getting an early check in. The decor was great! The rooftop view was amazing. Would stay there again.

Partner

10/10

Exceptional

11 Apr 2026

Steven

Perfect proximity to “The corner” and grounds

2/10

Poor

05 Apr 2026

Erika

I prepaid for a room. Room wasn’t ready at check-in. We were told the lot was full and we had to figure something else out. Have a parking spot during a busy concert weekend is one of the reasons we picked to stay there. After the concert, waited 1.5 hours to get out of the garage we finally found a spot in. Went back to the hotel and was told they don’t have a room for us (supposedly because of a pipe issue, but more likely they overbooked). They offered us a room at another hotel that was 35 minutes away. At that point, we decided to just drive home (2.5 hours away). If this is the kind of customer service $415 a night buys, I think I’ll pass. I won’t be staying at a Graduate again.

Friends

2/10

Poor

03 Apr 2026

Karen

The air conditioning in the room was broken and the hotel was completely booked so they gave us a fan to help but the room temperature was still uncomfortably warm. The hotel manager was incredibly nice and helpful when we checked out but the night was very unpleasant.

Family

8/10

Excellent

02 Apr 2026

Richard

Check in was a little hectic something happened with our reservation. Front desk was awesome. Very busy. Amenities were not listed anywhere since check in was hectic we were anxious to let the people behind us check in. Not sure where anything was. Was very excited about the roof top but that was a bust. The help up there was not friendly at all. They were out of things she was happier not making a sale then suggesting something else. Only went up there once which was a bummer it was nice and would have liked to enjoy it more. Everything was nice not sure if we will be back to the graduate.

Partner

10/10

Exceptional

01 Apr 2026

Timothy

Great room, friendly staff

Self

10/10

Exceptional

31 Mar 2026

Brigette

Great location across from campus, near shops & restaurants. The staff were all friendly, the room was very clean and decorated so nicely!

10/10

Exceptional

31 Mar 2026

Brigette

The location is great, the room was clean and decorated so on

10/10

Exceptional

24 Mar 2026

Desiree

Perfect location! Cool vibe.

10/10

Exceptional

22 Mar 2026

Marcelle

We are on the rooftop at The Trophy Room Restaurant!!! Excellent food, libations and service! Tons of shops, restaurants, dining options and sights on campus wit in walking distance.

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Kristin

We stayed one night at Graduate by Hilton Charlottesville during a week-long trip. The location is a big plus—easy access to UVA, shops, and restaurants—and the staff were friendly and helpful. The attached garage was convenient with in/out access, though $26/night feels a bit high.

That said, the rooms don’t match the strong reviews. While the lobby and common areas are nicely done, the rooms feel like a modest refresh of what appears to be a former Red Roof Inn. Low ceilings, flat doors, basic finishes, and inexpensive furniture/hardware give it a dated, budget-hotel feel. Paint and decor only go so far—the underlying structure shows. Even the basic cable TV adds to that impression.

One thing to be aware of: there’s a UVA/medical heating plant (or similar facility) across the street. During our stay it produced a constant low-frequency hum/rumble that could bother light sleepers. If that’s a concern, request a room on the even-numbered side facing away from W. Main St (US 250).

Overall: great location and service, but rooms may not meet expectations for the price.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Mary

I was surprised that we did not get any daily room cleaning service. One morning the cafe was closed Because an employee failed to show up for work. They did offer us compensation with free continental breakfast and compensation at the restaurant. Sean bent over backwards in apologizing to us.

Family

8/10

Excellent

18 Mar 2026

Sarah

Low amenities for a four star hotel, but the coffee shop downstairs makes a good cup.

Family

10/10

Exceptional

17 Mar 2026

Dina

We loved the decor and the coffee shop!! Great UVA vibe!