Verified traveler
Not for everyone - definitely not me!
Booked since it was across the street from a venue where I was going to see a show. That was probably the best thing about this stay, proximity to the venue.
Customer Service? Non-existent. Power went out 2x, reached out via text and phone and no response - still! They claim limited availability for assistance but I NEVER saw anyone in the 2 days I was there.
The neighborhood is very seedy, homeless people bothering you for money and drunks/addicts staring you down all around the bus & train stations across the street - just a general feeling of not being safe if you wanted to go out at night.
Toilet paper ran out both days, no paper towels/hand towels in the bathroom - basically they collect your money and you're on your own, regardless of how the stay is going.
If you need to reach them and communicate an issue, don't bother because they don't reply (there was another guest who was getting angry because he couldn't reach them either, wasn't just me). They clearly don't care about anything except taking your money.
Customer Service? Non-existent. Power went out 2x, reached out via text and phone and no response - still! They claim limited availability for assistance but I NEVER saw anyone in the 2 days I was there.
The neighborhood is very seedy, homeless people bothering you for money and drunks/addicts staring you down all around the bus & train stations across the street - just a general feeling of not being safe if you wanted to go out at night.
Toilet paper ran out both days, no paper towels/hand towels in the bathroom - basically they collect your money and you're on your own, regardless of how the stay is going.
If you need to reach them and communicate an issue, don't bother because they don't reply (there was another guest who was getting angry because he couldn't reach them either, wasn't just me). They clearly don't care about anything except taking your money.
