Maki Hotel

8/10

Excellent

29 Jun 2026

Kristine

The Maki hotel is very well situated in Pucan. The town is very walkable and the staff gave us a great local map. Our rooms were a good size and very clean.

Friends

10/10

Exceptional

19 Mar 2026

Jose

Staff is very supportive.
The breakfast is organized by shifts.
The rooms were clean, with new towels every day.
There's free parking and the hotel is close to downtown, just few minutes walk.
Very nice experience

10/10

Exceptional

12 Mar 2026

Shawn

Great location and friendly staff.

Partner

10/10

Exceptional

04 Mar 2026

Barry

Nice people very helpful. We actually came back for
another night later.

Partner

10/10

Exceptional

13 Feb 2026

Graeme

Staff were helpful and friendly, hotel and rooms were nice. I had an issue with my credit card and the staff helped me work through it and even let me stay my first night on faith that payment would work, instead of making a big deal about it.
Glad I booked my weekend stay in Pucón here.

Self

10/10

Exceptional

25 Jan 2026

Kara

lovely building- room was gorgeous and opened up on to a garden/deck which was a lovely space. friendly staff. highly recommend

Leisure Self

8/10

Excellent

22 Jan 2026

Ullrich

All very clear, friendly and quick

10/10

Exceptional

11 Dec 2025

Jennifer

Great location. Small room but adequate and a nice sized king mattress that two people can share. Solid breakfast. Accomodating and responsive front desk.

10/10

Exceptional

10 Dec 2025

Jennifer

Enjoyed our stay and they booked our activities

Leisure Family

8/10

Excellent

07 Dec 2025

James

I’m torn on leaving 4* and not 5*, as the stay was really good; really friendly and helpful staff, clean and pretty hotel with a generous breakfast and helpful parking.

The only issue is the hotel’s sound proofing and being located on the same street as a bus station. It means that without fail you will wake up when the first buses of the day travel down the street, which was usually 6am.

Perhaps this is avoiding if you’re not facing the road, but we were and so it was a shame to be woken up every morning.

Outside of that, everything was really good.

10/10

Exceptional

25 Nov 2025

NELBA

A beautiful Hotel.
Room was spotless and spacious very comfortable and with a


magnificensurroundings.

10/10

Exceptional

22 Nov 2025

Juan Osvaldo

Todo excelente. El personal, las habilidades y el desayuno. Muy hogareño

10/10

Exceptional

19 Nov 2025

Maria

Clean room, excellent staff, great location

Leisure Friends

10/10

Exceptional

19 Nov 2025

Richard

Awesome

Leisure

6/10

Pleasant

04 Oct 2025

Sabrina

So … how can I say the rooms are small and the walls are paper thin you can hear the people next door. It was very noisy. We got the moans at 10 at 1:30 and at 6:30 the bed was banging against the wall, we did not appreciate …
Didn’t sleep much
We did appreciate the breakfast and the older guy who prepared delicious eggs for us. He was the only highlight of our stay.

10/10

Exceptional

03 Oct 2025

mauricio

Great Hotel, amazing experience.

Leisure Partner

10/10

Exceptional

12 Apr 2025

Eduardo

Bien por el precio

10/10

Exceptional

08 Apr 2025

Robert

Very nice hotel with very friendly staff. We stayed in a room with a great view of villarica volcano. Also only a short walk to restaurants and shops. Hotel were able to provide gluten free breakfast.

Leisure Partner

10/10

Exceptional

22 Mar 2025

Rebecca

We loved our stay at Hotel Maki. The fabric art decorating the hotel is very beautiful as is all the natural wood. We had a lovely balcony overlooking a gorgeous garden. The staff was extremely helpful and friendly. Daily breakfast was wonderful. Can’t say enough good things. We would return and stay there again!

10/10

Exceptional

15 Feb 2025

Michelle

Amazing hotel in Pucon, great breakfast, best scrambled eggs on our travels. Staff were so friendly and hotel was spotless. Really quirky with lots of lovely artworks in the hotel. They should get in touch with Laundrette and bus company across the road to arrange to cut the tree down to give you unspoilt views of the volcano. Would defo stay here again.

Leisure Partner

10/10

Exceptional

19 Jan 2025

andrew

A small hotel run by two very nice people. Food all local made..the hotel and proprietors are very much part of the community of pucon.

Leisure Partner

10/10

Exceptional

10 Dec 2024

Ursula

We had a wonderful stay at this hotel. The room and bed were comfortable, the front desk staff were very helpful and had excellent suggestions about the area.

Leisure Partner

10/10

Exceptional

24 Aug 2024

Daniel

I was in town for a conference and had a wonderful stay at Maki Hotel. The staff were all super friendly and kind and the room and property were well-kept and clean. Everything was in convenient walking distance. I genuinely could not have been happier!

Business Self

10/10

Exceptional

22 Aug 2024

Gary

The owners should be very of creating such a relaxing, comfortable hotel with excellent staff who are very friendly, knowledgeable, accommodating and well trained

Leisure Partner

10/10

Exceptional

20 Mar 2024

Heather

The staff were incredible and the accommodations exceeded our expectations in every way! We would absolutely stay there again.

Business_and_leisure Partner

10/10

Exceptional

28 Feb 2024

Andrea

Nice, clean and quiet place. Breakfast was awesome. The only problem is you need to organize everyday your schedule for breakfast since the space is small. The rest is perrfect

Leisure Family

10/10

Exceptional

19 Jan 2024

Tania

Nice clean property

10/10

Exceptional

13 Jan 2024

skyler

Great location. Wonderful receptionist. Check in was so so fast. Parking was easy and free. Room was clean and well-appointed. Breakfast was excellent. Not a single complaint. Just a beautiful and peaceful experience. Will definitely come back.

Leisure Self

8/10

Excellent

14 Aug 2023

Oyantay

Outstanding location and staff.

Leisure Family

10/10

Exceptional

05 Jun 2023

Timothy

Maki is a lovely boutique hotel. Four of us stayed there and all have been raving about it ever since. The owners are kind and engaged and eager to please. The breakfast is plentiful and delicious. The location is safe and quiet. The rooms are cozy and comfortable. The internet is solid. All of us will gladly return if and when our path leads back to Pucon.

Business_and_leisure Friends

10/10

Exceptional

15 Mar 2023

Luke

Great stay and amazing staff

My wife and I booked into Maki Hotel on short notice and were so happy with this choice. The staff were incredibly friendly, thoughtful and accommodating. We especially enjoyed the breakfast that Gonzalo and his team prepared each morning. The room was clean, comfortable and secure. We loved sitting on the balcony and observing the volcano in the distance.

Partner

10/10

Exceptional

08 Mar 2023

Charathram

A gem of a hotel easily accessible to the lake

Maki Hotel is a great place to stay. The owner and his family are intimately involved in its operation, and the care shows - from the personal attention you get at breakfast to the recommendations for local shopping and sightseeing, to just how \"homely\" everything feels.

We stayed there for 3 nights, and everything worked out great. Specifically:

1. The rooms, while on the smaller side, are tastefully appointed.
2. The airconditioning works great!
3. Breakfast is a lively affair with an extremely cheerful crew who spare no expense to ensure you are well-fed and happy.
4. The rooms and the hotel itself are extremely well-maintained, clean, and very sanitary.
5. Parking onsite is outside and although the neighborhood might feel a tad sketchy, it's really safe.
6. Very short walk to the main tourist strip (O'Higgins Avenue) and the lake.

Overall, we were very sad to leave Maki Hotel. We will definitely stay there again if our travels bring us back to Pucon.

Partner

10/10

Exceptional

08 Mar 2023

Richard

Highly recommend

Wonderful hotel. We really enjoyed that it was small and the service was very personal. Excellent breakfast too!

Partner

10/10

Exceptional

19 Jan 2023

Courtney

Small but clean and comfortable room with a super comfortable bed , balcony and terrific hotel staff!

Leisure Partner

10/10

Exceptional

16 Apr 2022

Jesse

Well located. Clean and centrally located. Parking was available. Friendly staff.

Leisure Family_with_children

8/10

Excellent

20 Mar 2022

Erwin

Excelente atención por sus dueños. Muy confortable hotel con muy buen servicio. Solo falta que habiliten servicio a tv cable

Leisure Friends

10/10

Exceptional

14 Mar 2022

Lennea

The staff were fantastic, friendly and helpful! The room was clean, good storage space, provided Netflix. The room was smallish but totally sufficient and had a balcony, and comfortable bathroom/shower space. Very easy to walk to the main area and many restaurants, shops, and excursion operators. I can’t say enough about how kind the staff were and how easy they made our stay in Pucon!

Leisure Partner

10/10

Exceptional

25 Jan 2020

John

Excellent small hotel

Lovely small hotel in convenient location. Staff was very helpful in arranging tours and onward transportation. Very good breakfast.

Self

8/10

Excellent

24 Jan 2020

Michael

Nice and Quiet

The hotel is a really nice piece of architecture. Why people were walking down the wood stairs at 5am, no idea, maybe to climb a volcano. My room didn't have any exterior windows, was slightly larger than the bed, but did have space in front of the closet and a good size bathroom. The tv is netflix only (their account). Breakfast was great, probably the best in the country that I have had. The bed was medium firm (and on wheels). Wifi worked. Great neighbor hood, close but not on busy street. Off street parking.

Self

10/10

Exceptional

14 Jan 2020

Mark

Excellent Hotel

Had a great stay at Hotel Maki! Rented 2 rooms for 4 of us who were there to climb Villarica and spend a few days in Pucon, las termas, etc. Location was great. Staff were always attentive and the breakfast was a highlight. Great mix of food and made to order eggs, plus access to kitchen throughout the day. Nice outdoor courtyard as well - this place was great!

Friends_and_family Friends

10/10

Exceptional

12 Jan 2020

Ian

Modern boutique style hotel. Good location. Nice atmosphere and art work. Staff very friendly and helpful. Great breakfasts cooked to order and also provided breakfast at 5.30 am when we needed to depart early at 5.30am. 5 stars!

Leisure Partner

10/10

Exceptional

04 Jan 2020

Verified traveler

Great location, clean and quiet. All I wanted. Oh, and a great breakfast!

Leisure Partner

10/10

Exceptional

30 Nov 2019

Katherine

Lovely owner!

The owner (I think) was so kind and sweet - she made breakfast and was very hospitable!

Everything was good. The hotel is off the main area but about a 3-5 minute walk from the main road.

Partner

10/10

Exceptional

11 Nov 2019

Celia

Great stay

Maki hotel was fantastic. Clean and cozy. Near to shops and restaurants. The front desk was helpful and friendly. We had a great experience with Ignacio

Friends_and_family Family

10/10

Exceptional

03 Nov 2019

Verified traveler

Great location close to buses and the main part of town. Great staff and breakfasts.

Leisure Partner

8/10

Excellent

10 Oct 2019

Verified traveler

A small boutique hotel that seems to be newly constructed. The design and the furnishings are stunning. Lots of natural wood and fabrics. There are 14 rooms. The room was small.. just enough room for 2 twin beds pushed together, two small nightstands and a simple wooden chair. The bathroom is tight - you have to walk in, shut the door, then turn around and enter the shower from the side. The room next to me had a door that if we both left our rooms at the same time we would run into each other. I could hear my neighbor throw his shoes into the closet and he snored. :( It is located on a side street in a residential area with a laundromat across the street. I had an amazing view of the volcano and I could see the smoke rising out of the snow covered volcano from my room. At night there was lots of barking from the street dogs, typical for southern Chile. It seems the further south of Santiago you go the worse it gets. The woman who checked me in spoke english pretty well and gave me a great recommendation for an Italian restuarant within walking distance from the hotel. The breakfast was very nice - great selection of meats, fruits and they made eggs cooked to order. And the bread..Chile knows how to bake bread! Overall, I would say this is a nice place to stay for one person; I'm not sure about 2 people in one room. There is no place to work in the room such as a desk. I parked on the street and there is no fridge or coffee in room.

Business_and_leisure Self

10/10

Exceptional

15 Sep 2019

Adam

Great stay

Cozy, comfortable, and warm. The breakfast was especially good with plenty of options!

Partner

10/10

Exceptional

17 Aug 2019

Verified traveler

Exelente muy buena atencion y muy buen servicio. Un lugar hermoso

Friends

10/10

Exceptional

21 Apr 2019

Verified traveler

Great looking place, walking distance to restaurants etc, excellent staff, fantastic breakfast !

Leisure Partner

10/10

Exceptional

06 Apr 2019

Verified traveler

Very nice hotel with very kind and helpful people. I highly recommend it. Beds were comfy and facility was lovely. Just one thing was upsetting, it is located next to a awful,dumpy house but that is Chile!

Friends_and_family Family

8/10

Excellent

31 Mar 2019

Verified traveler

Beautiful hotel; lovely hospitality; small rooms.

The hotel is beautiful, new, and exceptionally designed. The owners and the people who are at the front desk are extremely helpful and kind. The breakfasts are delicious and enormous. You can watch Netflix in many languages which was an awesome perk.
The area is a bit sketchy...but it is close to the main drag where restaurants and shops are plentiful.
The big negative is that rooms are EXTREMELY small...you feel like you're in a dorm room.

Partner

10/10

Exceptional

31 Mar 2019

Ryan

Wish we could have stayed longer!

Wonderful little hotel with amazing breakfast and friendly staff. The breakfast crew would cook scrambled eggs fresh on demand and overall was the best breakfast we had in any hotel we had during our 3 week stay in chile. Room was clean, modern, didn't feel cramped and had a gorgeous view of the volcano. The room really felt like you could relax with a nice large deck via massive glass doors. The decor and feel of the hotel was beautiful and felt warm and welcoming, and didn't have any sign of \"staleness\" you sometimes find in hotels.

Also, cleaning staff went above and beyond. When the laundromat across the street was closed for most of our stay (not open past 6pm, closed one day of the week), we did laundry in the shower. Despite this hotel not providing any laundry services, cleaning staff saw our clothing hanging out to dry, dried it and folded it!

Partner

10/10

Exceptional

11 Mar 2019

Lucy

Little Gem!

Everything was fantastic, from the warm welcome to the amazing support planning all the tourist attractions on my last minute trip to Pucon. All the staff were lovely. Great breakfast and afternoon cake and hot drinks on hand in the communal dining area. 2 blocks from the main town centre shops and restaurants. Will definitely stay again on my next trip to Pucon.

10/10

Exceptional

05 Feb 2019

Charlotte

Clean design and comfort in central location

We just loved our stay at Maki. Felt brand new. The hotel has been meticulously designed, with bright, airy rooms and common areas. Delicious fresh breakfast included. Board games and cards for the kids. Easy few minutes' walk to main restaurant street. Lovely owners and staff. Felt like home away from home. Excellent wifi. Great laundry across the street (wash and fold). Would stay again.

Family

10/10

Exceptional

30 Dec 2018

LoreF2

Beautiful, cozy and modern boutique hotel in the middle of Pucon city, walking distance from the hot spots (Fresia “restaurants street”, Playa Grande beach, OHiggins main avenue). Amenities are clean and seem new. In-doors parking included. Breakfast was also great, including a tasty homemade granola.

Leisure Friends

10/10

Exceptional

21 Dec 2018

Wendy M

Maki Hotel

Maki Hotel is fabulous! Our room looked up to the steaming active volcano! The hotel is in immaculate condition and the owners are wonderful. Just off of the main area of the town so everything was within easy walking distance. Great variety of restaurants. The breakfasts were outstanding! We also had a nice balcony that we could sit out on and play cards or just look at the beauty of the area.

Partner

8/10

Excellent

23 Nov 2018

Ana

Extraordinary attention by owners to every guest.
Great breakfast; nice rooms but no desk or table

Leisure Partner

10/10

Exceptional

26 Oct 2018

Camille

Best hotel!

This hotel is beyond amazing! We stayed here for a night, booked two rooms, and the moment we arrived in the hotel, we were toured inside the hotel, and were taken good care. This hotel is very clean! We met the owners and they were so nice! I've been traveling for two weeks and of all hotels, this hotel has the best breakfast! Oh, the great service, great food, and the best frambuesa juice I've ever had! The owners were there talking to us, serving us, and making sure all our needs were met. I was able to ask the meaning of the name of the hotel too.
Rooms had modern style look, we love it! If I visit Pucon again, I'd definitely stay here but longer! I hope that they continue to enjoy serving their customers as they really made us happy and comfortable with our stay and hopefully future customers will help maintain this hotel nice and clean.

Family

10/10

Exceptional

27 Jul 2026

Lara

Excelente estadia! Voltaremos com certeza.
Adoramos absolutamente tudo na nossa hospedagem! A equipe é extremamente prestativa e atenciosa do início ao fim.
Quarto e Estrutura: O quarto tem um ótimo tamanho, é muito bem iluminado, tem uma varanda super agradável e o chuveiro é maravilhoso, bem quente.
Localização e Estacionamento: A localização é perfeita, bem no centro da cidade, o que nos permitiu fazer absolutamente tudo a pé. O hotel também conta com 3 vagas de estacionamento aberto.
Café da Manhã: É farto e delicioso! Quando você chega, os frios já estão te esperando na mesa junto com pães quentinhos, e eles ainda preparam ovos mexidos na hora a pedido. Vale notar que é preciso informar o horário que você pretende tomar o café, o que exige um pequeno planejamento, mas eles são super flexíveis: se você não acordar no horário combinado, é só ligar para a recepção e avisar sem problemas.
Amamos a experiência do início ao fim e com certeza nos hospedaremos aqui novamente!

10/10

Exceptional

18 Jul 2026

Alexandre

Hotel pequeno mas muito bem cuidado, cafe da
Manha preparado com carinho, equipe muito simpatica, boa localizacao proxima ao centro, estacionamento coberto

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Rodrigo

Excelente lugar, bonito, limpio, buen desayuno, alejado lo suficiente del centro de pucon, pero cerca a la vez para llegar caminando a cualquier lugar, muy buena ubicación

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Thais

O hotel é uma graça, o staff muito solícito. A cidade é pequena e o hotel era bem localizado, podendo fazer quase tudo a pé (a chuva atrapalhou um pouco nessa missão). O quarto é confortável, com boa roupa de cama e toalhas (que foram trocadas todos os dias), e também conta com amenities (shampoo, condicionador e sabonete).

O café da manhã é delicioso! foram as melhores medialunas que já comi. O pessoal da cozinha também faz ovos fresquinhos todos os dias na hora que você chega, além de te entregar uma cesta com pães quentinhos. O café é agendado pela limitação do espaço, o que não foi um problema pra nós. Ponto positivo para o suco de laranja, não é muito fácil de achar (nos restaurantes e hoteis que ficamos o Maki foi o único).

O time da recepção foi outro ponto muito positivo! Todos muito simpáticos e dispostos a nos ajudar no que foi necessário para a nossa estadia.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Marcio

Sobre o quarto:
- acomodou confortavelmente um casal (1 mala grande, 1 mala de cabine, 2 mochilas)
- bem decorado
- aquecimento funcionou perfeitamente (ar condicionado)
- armário e prateleiras para organização
- banheiro: impecavelmente limpo, água (bem) quente no chuveiro e torneiras, mas área de banho pecou por box fechado em apenas 2/3 (1/3 aberto permitiu respingos na área seca do banheiro)
- sentimos falta: ganchos para pendurar casacos / roupas quando chegamos dos passeios

Sobre o hotel:
- arquitetura contemporânea e minimalista
- muito bem conservado (aparência de novo / recém reformado)
- hall de entrada, sala de TV e sala de café muito agradáveis, aconchegantes e bem decorados.
- Localização: longe do barulho das avenidas principais, mas a menos de 10 minutos de caminhada do comércio e dos restaurantes.
- sentimos falta: uma área para limpar calçados após passeios

Café da manhã: ovos mexidos (preparados na hora), variedade de pães, iogurtes, cereais, salada de frutas, sucos de frutas naturais (aproveite as frutas nativas: morango, mirtilo e framboesa)

Equipe:
- hotel familiar: fomos atendidos pelos proprietários
- funcionários muito amáveis e solícitos
- nos receberam as 07:00 em check-in mais cedo*
- permitiram check-out tardio* no horário mais próximo do ônibus à Santiago, em um domingo dia das mães (detalhe: confiaram em sermos os únicos no hotel, que estaria fechado para reformas, deixando um bilhete muito amável)
*pagamos taxa

Partner

8/10

Excellent

03 Mar 2026

Gonzalo

Todo muy bien

Self

10/10

Exceptional

16 Jan 2026

Anderson

Hotel pequeno e maravilhoso para quem quer sossego. Quartos muito confortável e silencioso com uma pequena varanda. Limpeza muito boa. Ótimo atendimento dos donos e funcionários. Local seguro e com garagem. Nos deram ótimas dicas de passeios. Café da manhã muito bom com pães e tortas feitas por eles. Tem uma lavanderia em frente com bom atendimento e preço. Há poucos metros do comércio da cidade. Com certeza voltaremos.

Partner

10/10

Exceptional

30 Dec 2025

Kasper

Trevlig personal och väldigt härliga rum

Partner

10/10

Exceptional

26 Nov 2025

Karen Vormark

Virkelig flot hotel. Meget rent. Personalet var smilende og hjælpsomt. Jeg kommer gerne igen hvis jeg på et eller andet tidspunkt skal forbi Pucon

Friends_and_family Family

4/10

Poor

21 Nov 2025

taina

Condições do quarto OK. Na minha opinião não foi satisfatória a cordialidade dos atendentes. Café da manhã bem fraco. Limite de um ovo por pessoa! Tivemos que cancelar a última diária e mesmo antes do prazo não aceitaram em cancelar

Friends_and_family Family

8/10

Excellent

02 Nov 2025

Edward

La atención de una de las anfitrionas fue excelente. La habitación un poco pequeña y la luz se cuela por las cortinas ( yo busco siempre black out). El desayuno muy bueno. La ubicación bien conveniente.

Leisure Partner

10/10

Exceptional

14 Oct 2025

Pia

Das Hotel liegt zentral. Das Personal ist sehr freundlich, hilfsbereit und zuvorkommend. Die Zimmer sind zweckmässig und sauber. Das Frühstück ist mit Liebe zubereitet und köstlich.

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

FABRIZIA

Tudo maravilhoso!!!

Recepção muito simpática!! Em especial ao José, muito atencioso!! Quarto muito bom, cama e chuveiro excelentes! Otima localização! Café maravilhoso, ovos feitos na hora e paes quentinhos !! Recomendo bastante! Hotel boutique muito lindo!!

Partner

10/10

Exceptional

30 Jun 2025

Maria Cecilia

Confortable y muy acogedor, el personal muy amable

Leisure Family_with_children

8/10

Excellent

29 Apr 2025

Verified traveler

Süßes Hotel

Ein süßes, zentral gelegenes Hotel mit sehr freundlichem und zuvorkommendem Personal. Nur das Zimmer und Bad war recht klein mit wenig Ablagemöglichkeiten. Sonst top!

Partner

6/10

Pleasant

24 Apr 2025

Carlos

Hotel com boa localizacao, o que reclamo eh a qualidade de wifi de meu quarto q era pessimo, ruim de velocidade. Mas tirando isso um bom hotel.

10/10

Exceptional

15 Apr 2025

Juan

Easy to move around. Nice crew. Good breakfast

Business