Name: Park Inn by Radisson Makkah Al Naseem
Address: al naseem distrect, SN, Makkah, 21955, SA

10/10

Exceptional

16 Jul 2026

Abdelmunem

Je reste just 6 nuits à l'hôtel,
Est-ce que ce possible de réduire la facture pour une nuit. ????

Self

10/10

Exceptional

13 Mar 2026

Jamal

Yes

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Muhammad

فندق قريب من المسجد جداً، ومشرف المدخل Mr. Nizam Al-Din إنسان عظيم وصاحب خبرة في التعامل. إذا طلبت منه شيئاً يوفره في أقرب وقت، ودائماً ما شاء الله اللهم بارك يسأل إن كان هناك أي تقصير من الفندق. ما شاء الله حكيم في خبرته وتعاملاته.

أنا ضيف بريطاني والحمد لله مثقف ومتعلم وأفهم في الأشياء، وأقول للفندق: طالما هذا المشرف موجود إن شاء الله فندقكم سيكون من أفضل الفنادق في حي النسيم. هذا الكلام ليس مجاملة بل هو قليل في حقه.

أما بالنسبة للاستقبال صراحة ما ارتحت لهم كثير، ولم أشعر بذاك الترحيب المتوقع من الفندق. أتمنى تحسين التعامل والترحيب بالضيوف مستقبلاً.

جزاكم الله عنا خير الجزاء، وكل عام وأنتم بخير وعساكم من عواده. 🇬🇧🇸🇦💚❤️
السعودية دائماً عز وفخر🇸🇦

The hotel is very close to the mosque and the location is excellent. I would especially like to thank the entrance supervisor, Mr. Nizam Al-Din. He is very professional and experienced in dealing with guests. Whenever I asked for something, he provided it quickly and always checked if everything was fine.

I am a British guest and I appreciate good service. As long as Mr. Nizam Al-Din is working here, I believe this hotel will remain one of the best in the Al Naseem area. He truly deserves appreciation.

As for the reception, to be honest, I did not feel very comfortable with the welcome. I hope the reception service can improve in welcoming guests in the future.

Thank you for the hospitality. 🇬🇧🇸🇦
Saudi Arabia will always remain a country of pride and honor. 🇸🇦

10/10

Exceptional

27 Feb 2026

Shayam

Great stay near shops and beautiful mosque

2/10

Poor

26 Feb 2026

Yeasin

No Wifi in the room .. stayed there for for 5 days , they changed my room but still there was no wifi in the room

Family_with_children

10/10

Exceptional

21 Feb 2026

OMAR

Clean and tidy rooms .
Very nice area

Family_with_children

6/10

Pleasant

10 Feb 2026

Homam

Good

10/10

Exceptional

24 Dec 2025

Nagwa

Yes

Leisure Family_with_children

10/10

Exceptional

02 Dec 2025

Mannaf

Good location

Leisure Family

10/10

Exceptional

28 Nov 2025

Kadijat olanike

Best place to stay

4/10

Poor

26 Nov 2025

Ashfaq

Hotel is fine but the service is very poor

10/10

Exceptional

22 Nov 2025

Shahzad

Clean rooms and great staff

Leisure Family

10/10

Exceptional

22 Nov 2025

Kadijat olanike

Best place

Business

10/10

Exceptional

20 Nov 2025

Shahzad

Great experience staying at this hotel. Very clean and quiet

Leisure Partner

8/10

Excellent

09 Nov 2025

Ahmad

Good

Leisure Family

10/10

Exceptional

03 Oct 2025

Mahmoud

Staff very professional

10/10

Exceptional

22 Sep 2025

Hamid

very nice to stay there

I had a wonderful 5-day stay at park inn by radisson and couldn't be happier with the experience. The staff were incredibly friendly, professional, and always ready to help with anything I needed. My room was clean, comfortable, and well-maintained throughout my stay.

I especially appreciated the little details — from the smooth check-in process to the thoughtful amenities that made the stay feel extra special. The location was perfect for exploring the area, and the atmosphere of the hotel was both welcoming and relaxing.

A big thank you to the team for making my stay so enjoyable — I’ll definitely be recommending park inn by Radisson to friends and family, and I look forward to coming back again in the future!

Partner

10/10

Exceptional

24 Aug 2025

widad

Great stay

Business_and_leisure Self

10/10

Exceptional

12 May 2025

Samir

Amazing

10/10

Exceptional

09 May 2025

Farhiya

Great hotel. Lovely staff. Breakfast was nice.

Leisure

10/10

Exceptional

13 Apr 2025

Aissatou

Great property!

Business Family

10/10

Exceptional

13 Mar 2025

Abubakar

5star service

Amazing stay,staff are helpful,beautiful breakfast

Friends_and_family Family

10/10

Exceptional

06 Mar 2025

Ahmed

It’s family hotel

Family_with_children

2/10

Poor

05 Mar 2025

REDA

Bad

2/10

Poor

07 Feb 2025

Jamaleddin

Very very very bad staff in cooperative
Uselessly selfish like exploitative

Business_and_leisure Self

6/10

Pleasant

03 Feb 2025

Ekram

Staff and service
No upgrades done

Business_and_leisure Self

10/10

Exceptional

28 Jan 2025

Djibrine

Hotel was great and the staff was very helpful. Would definitely recommend and stay there again.

Leisure Self

8/10

Excellent

04 Jan 2025

Ijaabo

Distance from haram was misleading

Great variety of food

Leisure Family

10/10

Exceptional

02 Jan 2025

Onur

It is a family-friendly hotel.

Leisure Family

10/10

Exceptional

28 Dec 2024

Mohammad

It was a pleasure to be with you and your team

Leisure Family

8/10

Excellent

10 Dec 2024

Mohamed

Good hotel

Business Self

10/10

Exceptional

03 Dec 2024

Mohamad

مجمع الفنادق في هذه المنطقة ممتاز ولكن ينقص هذا التجمع وجود مطاعم مختلفة بخلاف مطاعم الفنادق.

Partner

2/10

Poor

06 Nov 2024

Mohammed

Property was clean but staff did not know English knowledge much at all does not enogh knowledge about my booking.

carpet was torn in the room there is no telephone line it was disconnected bathroom was not really good .
Restaurants for breakfast was great.
It was not Raddison it was Park inn by Radisson
.in Makka., they do not enogh information about booking.

I stayed in Delhi it was real.Raddison blue, very nice, professional staff.

Now i am going Agra Radisson today.
I will give you feedback

Leisure

8/10

Excellent

30 Sep 2024

Rameez

Good hotel but shuttle a bit difficult for haram not suitable for umrah otherwise very good.

Business_and_leisure Self

10/10

Exceptional

24 Sep 2024

Mohamed

Excellent

Family

10/10

Exceptional

23 Jun 2024

Raniah

Very good

2/10

Poor

08 Jun 2024

Verified traveler

My experience with this hotel has been deeply disappointing due to severe communication issues, leaving me feeling deceived, stranded and financially exploited.

I discovered I couldn’t arrive due to Hajj only restrictions, a critical detail the hotel failed to inform me about during booking.

This oversight felt deceptive and put me in a difficult situation. I contacted the hotel seeking assistance and a refund, but after over 48 hours of persistent efforts, I still received no response.

As a young traveler alone in a foreign country, the lack of support and communication had made my situation even more stressful.

The absence of prior notification about the visa restrictions, which prevent me from entering Makkah, indicates a severe lapse in customer service and potentially violates consumer protection laws.

Why issue and charge me for a booking when they had my visa information and knew I couldn’t enter the city? The hotel's failure to address this issue promptly is unprofessional and suggests ill intent.

I’ve been left in a very vulnerable position. I feel misled and financially exploited. They have not given me any refund, nor attempted to respond any communication, bare in mind expedia also tried contacting them numerous amounts of times. I feel robbed.

Leisure Self

10/10

Exceptional

27 May 2024

Masood

Wish the hotel had some more facilities like a gym. Otherwise you can't go wrong booking here

Leisure Partner

10/10

Exceptional

23 May 2024

Ibrahim

A very nice and clean place. Staff is professional and cares about guests. The breakfast buffet is excellent and so much diversified with special thanks to Mr Abdullah luqumani for his attention and manners. I highly recommend this hotel for visitors of Makkah.

Business_and_leisure Family

10/10

Exceptional

18 May 2024

widad

Great hotel

Leisure Family

10/10

Exceptional

22 Apr 2024

Hisham

Nice

Business_and_leisure

6/10

Pleasant

21 Apr 2024

Zakaria Darman

Nice place

Leisure Partner

6/10

Pleasant

07 Apr 2024

Rameez Masoud

There’s no shuttle and you have to go all the way to the other end to four points for shuttle service. Overall very clean hotel but housekeeping are not cooperative.

Self

6/10

Pleasant

14 Mar 2024

Mirza

All good

Leisure Family

10/10

Exceptional

02 Mar 2024

Muhammad

Brilliant experience. Staff is friendly and hotel is very clean and tidy.

6/10

Pleasant

25 Feb 2024

Hassan O.

Overall, my experience at the hotel was mixed. The food was exceptional, offering a delightful culinary experience throughout my stay. The room was impeccably clean and provided a comfortable environment. The hotel's location was convenient, offering easy access to nearby attractions and amenities. However, my interactions with the front desk staff left much to be desired. They were consistently rude, displaying unprofessional behavior and a lack of consideration for guests' needs. Improvement in the training and demeanor of the front desk staff would greatly enhance the overall guest experience at this otherwise promising establishment.

Friends_and_family Family

10/10

Exceptional

14 Feb 2024

ammar

fyy go

10/10

Exceptional

10 Feb 2024

Husnat

Buffet breakfast

Leisure Family

6/10

Pleasant

01 Feb 2024

Farrukh

Just fine

Hotel room didn’t even had international type outlets in the room and not even extra plugs etc. shuttle service was awful and never left on time

Partner

10/10

Exceptional

25 Jan 2024

Wacays

Great place loved the masjid al Rajhi so close to it

Leisure Family

10/10

Exceptional

20 Jan 2024

Rizwan

Everything was prefect

10/10

Exceptional

17 Jan 2024

Ali

It was a great experience

8/10

Excellent

06 Jan 2024

Rezaul

Good

Hotel okay,but service staff not cooperating and not good.

Partner

10/10

Exceptional

02 Jan 2024

Mohammed

Hotel is good and clean, the only con is that it has very limited shuttle bus to come back from Haram to hotel. They need to increase the frequency of shuttle buses on return.

Leisure Family_with_children

8/10

Excellent

30 Dec 2023

Syed

The front desk forgot to charge me for my stay, then messaged me on whatsapp afterwards to get written approval to charge me. During checkin and checkout they just wanted to get rid of me and not paying attention to me. so completely their fault for not getting my payment. First room they gave me a heavy tile that fell from the wall and broke the toilet. My 4 year old had just got done with toilet, ty or else she could have been hurt badly. Upon complaining they just changed room with no sense of concern over what happened.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2023

Rafik

This is a five star hotel however I'd rate the room we stayed in more like a three star hotel. I believe everything about this hotel reflects a five star rating except the rooms. The staff was very nice. Breakfast was amazing. Room service and restaurant food options was immaculate. They have a shuttle that leaves the hotel on the hour and leaves Al Haram every half hour. Masjid Aisha Al Raji is a five minute walk away. Most of the five minutes is spent leaving the hotel. The location of the hotel is far enough from the business of Al Haram area while the shuttle service is a great perk to get to Al Haram. I would stay at this property again.

Leisure Family_with_children

10/10

Exceptional

28 Dec 2023

Verified traveler

I like this place. I recommend is a good place to stay with family and friends.

Business_and_leisure Family_with_children

2/10

Poor

16 Aug 2023

Mohammad Naseer

One of the worst hotel In Makkah Al Naseem

I recommended as a 3 stars hotel it’s not a 5 stars hotel the main thing is no shuttle service to haram it’s very far from the holy mosque very dark area less taxi service available,Rooms are very dirty beds are not clean carpets is very dirty rooms are dark nightmare scary, Toilets are too small water leaking every where under the cupboard smells stings,

Not recommend it at all, I will never book to stay with this hotel Park Inn by raddison Al Naseem

Friends_and_family Family

8/10

Excellent

16 Jul 2023

Fadi

The property need more care concerning the cleaning of the rooms.
There is buildings under construction surrounding the Hotel. Breakfast has limited choices
Pro:
Convenient transportation to Holly Mosque.

Leisure Family

6/10

Pleasant

04 Jul 2023

Muhammad

Checking in was a nightmare.
It took 3 hours of waiting.
So many people were affected
There is a need to look at the checking in process

Friends_and_family Family

2/10

Poor

02 Jul 2023

ZAHID

Had Room reservation 5 days in advance but in arrival was told room not ready till 10 pm. While check in time was 3 pm. Next day got notice on the door stating need to leave the room aT 12 noon. Otherwise will be charged extra rent. Gave me room key at 10 pm last night. Charge me full day for 14 hrs stay. Complete ripp off.

Business_and_leisure Family

8/10

Excellent

02 Jul 2023

Asadullah

It took three hours to check in but they allowed us to check out later. The bed was not comfortable and breakfast was okay.

Leisure Family_with_children

8/10

Excellent

26 May 2023

Jassim

Good hotel and have everything around coffee shop and supermarket

Leisure Family

10/10

Exceptional

30 Apr 2023

Mohamed Amine

Staff was more than awesome. Nice affordable hotel

Leisure

2/10

Poor

04 Apr 2023

Waqas

Room wasn’t cleaned and too far from Haram. Shuttle bus didn’t run first couple of days.

Friends_and_family Family

2/10

Poor

29 Mar 2023

zahid

small rooms and smaller size beds in the room

10/10

Exceptional

06 Mar 2023

Nasim

Wonderful service

Leisure Family_with_children

10/10

Exceptional

08 Jan 2023

Saleh

10/10

This hotel was very clean and nice

Friends_and_family Family

10/10

Exceptional

11 Nov 2022

Rashad

Very Friendly and accomodating staff

Leisure Family_with_children

10/10

Exceptional

24 Oct 2022

Shirin

great hospitable place

Leisure

8/10

Excellent

20 Oct 2022

Mohammed nur

Good

Shuttle service not good

Partner

10/10

Exceptional

02 May 2022

Said

It’s good

4/10

Poor

26 Apr 2022

Tarek Abdoh Ali

Worst customer service ever wouldn’t help bathroom smells bad and no room service for the days I want there

Leisure Self

10/10

Exceptional

14 Jan 2020

Imran

Excellent experience

Quality and comfort of room was excellent. Shuttle service to Haram was scheduled every hour. Basement parking was not enough but there is a huge parking lot outside of adjacent mosque.

Friends_and_family Family

6/10

Pleasant

15 Dec 2019

Nafees

I would stay away

It's good hotel but overrated not sure why:
1. Hotel is in between the heavy construction area. Just looking outside is scary...
2. Reception guy who checked me in i felt like i district him from his phone and felt races. Nearly 80% of hotel was empty but gave me room that I have to walk 3 minutes after elevators to like the end of the building.
3. Only have 2 pillows for King bed when you try to request no response from their team
4. Wi-Fi slower than dial up connection.

Only thing was good about it the room interior and furniture

If you have to stay near this area I will recommend four points by Sheraton

Friends_and_family Family

10/10

Exceptional

22 Sep 2019

M

Great stay

Receptionist hisham and Yusuf were top rate very polite and helpful. Very nice hotel bus service to the haram was great and always on time. Great stay will be coming back again.

Self

10/10

Exceptional

22 May 2019

Shabbir

Top hotel In Makkha bus service every 30 min
5 star hotel n service all staff in hotel friendly and helpful
Room big and clean
Regards
Shabbir malji

Business_and_leisure Family_with_children

8/10

Excellent

19 May 2019

Verified traveler

Very good hotel clean and beautiful, the only bad thing is reception

Business Self

2/10

Poor

19 May 2019

Verified traveler

At check in you should to pay extra 150 for check in befor 4 o'clock...the take money twice..all customers complain all around....very far to harram..by taxi from 50-80 riyal about 20-30 minut ...not recommended at all ...

Leisure Family

4/10

Poor

17 May 2019

Hossam

Bad Experience

Toilet very bad smell. Room is dirty

Family

4/10

Poor

16 May 2019

Verified traveler

few good but many bad things

the service was bad (they never answered room service, the operator never answer even after calling many different times). room was small and bathroom tiny and smelled. location far and not much around
check in and out was fast and good. bus service was good to haram.

Family

2/10

Poor

14 Feb 2019

Verified traveler

This is called a total mis-management. I can not believe this? I went and checked out at their so called front disk. Surprisingly, Two days later, I get a call asking me to check out????????????????? Needless to say that they are located in the middle of no where with no services what so ever around.

Business Family

6/10

Pleasant

04 Feb 2019

Obaid

This hotel is good if you visit for work but not good for visitor like hajj or a umrah due to far from mosque and hourly shettle service if they can reduce to 30 min it will be much better

2/10

Poor

29 Jan 2019

Verified traveler

I arrived at about 11 pm and I was told by the reception staff, no available rooms at all and your reservation we cannot get you a room. I waited for about 1 hour until the manager on duty came and told me that the rooms will be ready soon. And finally we had the rooms about 12 am next day.

Leisure Family_with_children

10/10

Exceptional

01 Jan 2019

Verified traveler

Great value, Newer hotel than most of what you can find. Little far from Haram but they provide shuttles every hour. Overall, greatly satisfied and happy with our stay.

8/10

Excellent

13 Nov 2018

Imdad Medical Business

Everything was good, except for the room service was bad and the room wasn't clean.

Family

8/10

Excellent

13 Nov 2018

Imdad Medical Business

I think it deserves 3 stars.

It was our second stay at this hotel, every thing is more than perfect except for room service, the room wasn't clean and they give us tooth brush and hand wash gel only, when we asked for shampoo, conditioner shaving or sewing kit they told us they don't have it.

Family

2/10

Poor

06 Nov 2018

Mutasem

Not proficional reception team

The bed is cut in half !!! Very bad and not comfortable !!!

There is a door inside the most of the rooms

The guest room level is really small espacilly the bathroom

Overall didn't felt like it's a 5 star hotel at all

8/10

Excellent

04 Nov 2018

Abdulaziz

Good hotel

Great hotel if you consider the price and the service you get. It is not far from Haram and they have 24 hours bus rounds to the Haram. The only thing that I did not like is the bathroom which is small. Also, the hous keeping always come late in the evening to ask you for cleaning.

10/10

Exceptional

30 Aug 2018

Khalid

Great

Great location, Value for money, hotel offers a free shuttle to haram every hour, breakfast is a bit dissapoiting during hajj season & also you wait for service etc - sometimes your room does not get cleaned until you call housekeeping.

Partner

8/10

Excellent

27 Aug 2018

Khalid

Great value for money

Hotel is value for money - has a shuttle to haram every hour which is convenient, breakfast is ok during peak periods they don't make fried eggs

Partner

10/10

Exceptional

26 May 2018

Abdullah

Recommended

Very new and luxurious hotel

8/10

Excellent

19 May 2018

Mowffaq

Strategic location with good services

It is a new branded hotel. It has good services in very strategic location.

Family

8/10

Excellent

14 Apr 2018

Serag

Ice hotel.

Stayed for a night. The hotel was a way from Haram but they provide a bus every on hours. It was a good choice.

Family

10/10

Exceptional

22 Mar 2018

Abdulrahman

A new hotel. This is the 3rd time i stay here and the service is better time after time.

10/10

Exceptional

02 Mar 2018

Abdulrahman

Quite comfortable room. Great food.

I stayed longer this time and had dinner. Very tasty and we'll presented.

6/10

Pleasant

10 Feb 2018

Amer

Surprising for a Radisson!!

I entered the hotel, the guy beside the parking took my luggage... check in was fast and check in staff were extremely professional and friendly. They told me to go to the room and the luggage will follow, i went up and it took them approximately 40 minutes for the luggage to arrive after checking twice with the hotel personnel. The room was cosy, stylish and the pillows were great, but the bed was two single bed pushed against each other, but unfortunately one side was higher than the other. The bathroom was great, but it did not have any soap or accompanying toiletries, even the provided weighing scale was out of order and some of the room furniture was stained.

10/10

Exceptional

20 Jan 2018

Abdulrahman

Above expectations

This is a very luxurious hotel. I was stunned by the historical building design. The lobby is massive and covered with marble. Room was very clean and quiet. Breakfast was high quality. TV channels and Internet were very good (rare in Makka).
The hotel is adjacent to Alrajhi mosque and surrounded by beautiful walking routes.
On the other hand the hotel seemed understaffed. It's about Ten minutes drive to Haram by the hotel shuttle bus.

6/10

Pleasant

11 Dec 2017

Moe

My Experience

Hotel is comfort, clean and quite. The area is quite and away from The busy areas. Distant to Haram is around 12KM / 15 minutes by car.

The staff is non friendly and rude and don’t have the sense of hospitality.

Thanks

8/10

Excellent

22 Jul 2017

Shayan

Nice stay

Nice hotel comfortable stay

Partner