Makkah Al Azizia

Saudi Arabia , Makkah
Makkah, 8324 Masjid Ash Shaikh Ibn Baz
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50 reviews shown

10/10

Exceptional

24 Mar 2026

Yasmin

Exceeded my expectations really nice hotel beautiful room. The hotel restaurant was amazing.

6/10

Pleasant

21 Mar 2026

Idris

Cleaning staff not proactive.
Stayed in the room for 9 days and the was cleaned only once, and that was upon complaint to the supervisor. Otherwise property condition is okay. Front desk staff okay.

4/10

Poor

09 Feb 2026

Yazan Atef Khaleel

* Sehr schlechter Zimmerservice.

* Kinderangebote werden beworben, sind jedoch nicht verfügbar.

* Das Internet ist unzuverlässig und für grundlegende Nutzung ungeeignet.

Leisure Family

8/10

Excellent

26 Jan 2026

Faisal

Ok hotel

Leisure Family

10/10

Exceptional

09 Jan 2026

Tariq

Very clean and decent hotel. Very good for Omra purposes.

Leisure Family

4/10

Poor

01 Jan 2026

Sanawbar Shah

We had a 5 night stay. Not enough staff during check in. Breakfast items were not that great, and it was super busy. We had our light on for housekeeping 3 days and nobody came to tidy up. We finally got it cleaned the night before we checked out. It's great for a budget hotel but it definitely does not feel like a 5 star hotel.

Leisure Family_with_children

8/10

Excellent

29 Dec 2025

Kubra

It’s a nice place and welcoming but the air conditioning makes noise like old fun. Transport to and from harami. Apart from the noise of the air conditioning nothing bad I recommend it

2/10

Poor

29 Dec 2025

Yaseen

The room feel neglected and the service was terrible.

Leisure Friends

4/10

Poor

29 Dec 2025

Mohiuddin

Check in was not allowed as advertised on expedia after long flight from UK.
Thrown from one post to another between expedia and holiday inn staff.
Ended up leaving luggage at hotel storage and went for umrah
Hotel staff unhelpful however expedia team did offered me compesation for all the inconvinience.
Shuttle service is overcrowded with people standing and falling over each other amd is gopd 15-20 min drive from hotel
On way back from haram you need to change 2 shuttles to get back to hotel of you have kids or elderly you need to race with other people who mostly dont understand english.
If you have kids or elderly think before booking and see if you can find a hotel near haram.

Leisure Family_with_children

2/10

Poor

26 Dec 2025

Alli

Rooms were had smell no towels

Friends_and_family Family

2/10

Poor

23 Dec 2025

Khalid

I made a booking through you at a hotel in Makkah Aziziyah, which included breakfast. However, when I arrived at the hotel, I was not provided with the breakfast facility, and I was asked to pay extra charges for it. This was very unpleasant and disappointing for me. Thank you.

Friends_and_family Family

6/10

Pleasant

02 Dec 2025

Abdullatif

Replace towel

6/10

Pleasant

05 Oct 2025

Jamal

Hotel was nice. However there was an odd smell in the hallways of hotel

8/10

Excellent

15 Apr 2025

Saleh

Overall it’s a nice hotel

Close to All amenities

Friendly staff

Leisure Family_with_children

10/10

Exceptional

04 Mar 2025

Murakib

Breakfast was so good

6/10

Pleasant

24 Jan 2025

Verified traveler

3 star service from a so called 5 star hotel

Booked room with view on arrival was asked to pay extra almost 500 gbp for same room which was already booked
Parking was over priced
Air conditioning was faulty asked to have it checked the guy came out twice and still didn’t work gave up trying in the end
Breakfast was good staff were very polite
House keeping was excellent kept the room spotless and always worked around us
Valet service was slow and no way of asking the car to be bought up whilst you make your way down to collect have to go there and then wait 10 mins for somebody to collect your car and the parking charge was 320 gbp for 5 days

Partner

10/10

Exceptional

17 Jan 2025

ZAHID

Very nice and clean hotel, recommended to all

Leisure Family

10/10

Exceptional

17 Jan 2025

Abdullah Salman

Nice rooms and clean env

2/10

Poor

01 Jan 2025

Mohammad Rayhan

Very Bad service & No room cleaning service
I don't know how this Hotel got 5 Star Hotel!!!!!

Business_and_leisure Family_with_children

10/10

Exceptional

23 Dec 2024

Taufiq

Good job!

Highly recommend!

Friends_and_family Family

10/10

Exceptional

09 Nov 2024

Khalid

Great hotel

Leisure

6/10

Pleasant

15 Aug 2024

Fathima

The reception did not have any English speaking person. Although I booked in advance I was told that there was no room available.

2/10

Poor

14 Mar 2024

Abdulaziz

Stayed here twice. First time was OK. Second time nasty room and horrible customer service.

10/10

Exceptional

02 Mar 2024

Faysal

This Hotel is a hidden gem.
Out of ALL the hotels we stayed at from the IHG coll3ction, this one tops the list.
Hands down 10 out of 10.
Will mos def return.

Leisure Partner

6/10

Pleasant

11 Feb 2024

Arif

I booked the hotel because they had pool
And it was not even working
Staff don’t speak English , room was clean.

Leisure Self

8/10

Excellent

06 Feb 2024

Aasia Razzak

It was comfortable but shuttle service need to be more frequent and drivers need to be friendly.

Friends_and_family Family

10/10

Exceptional

07 Jan 2024

Anouar

Great hotel that offer free transportation to kaaba. It takes 6 minutes by bus. Decent breakfat and multiple restaurants around the area. The gym open at noon and closes around midnight. Downside there are too many children in the gym which is distraction. Also, there are good coffee shop and souvenir shops inside the hotel . I highlly recommend this hotel.

Leisure Family

10/10

Exceptional

07 Jan 2024

Mateen

During our six nights stay, our room was cleaned ONLY once despite our repeated requests. No sense of customer services at all! It was extremely busy but there were only limited number of lifts which were in operation. Just to get something from the shops downstairs, one had to make a provision of at least 30 minutes. Picture of the buses/coaches are complete deception! Picture of a tripe room with three double beds is also a big LIE! The only good thing about this hotel is that it is in Makkah & that is exactly the reason the owners do not care at all, unfortunately!

Leisure Family_with_children

10/10

Exceptional

28 Dec 2023

Hana

The hotel was very nice and front desk staff was very friendly and allows us to check in early. The breakfast buffet was good with different varieties. I will definitely be coming back to this hotel in the near future 😀

Leisure Family

10/10

Exceptional

24 Nov 2023

Anwar

Highly recommend

Leisure Family_with_children

8/10

Excellent

05 Nov 2023

Omer

Bathroom drains were missing it’s covers which was disgusting and I request twice to put the drain covers but they didn’t care to be bothered

Self

10/10

Exceptional

09 Oct 2023

NOUREDDINE

Excellent

6/10

Pleasant

27 May 2023

Hasen

The staff were very unresponsive - every time i approached the front desk I would get dismissive responses and feel like i am putting them at inconvenience.

I requested house keeping for 3 days consecutively because the garbage in my room was piling up and for change of towels and tissue paper. Finally had to track down the cleaning staff myself cause the requests were not being put through

I requested laundry service for another 3 days and no response, finally had to speak to the manager and was charged an extra fee to get the items cleaned faster to catch my next flight... this would not have been the case if the laundry services were provided when I first started asking.

Overall was not happy with the staff at the facility and their level of customer service.

Leisure Self

8/10

Excellent

23 May 2023

Dr. Kashif

Visit Makkah with family in Ramadhan 2023

great stay. Shuttle time varies

Friends_and_family Family

10/10

Exceptional

19 May 2023

Farid

Excellent Hotel

The Hotel was so clean. Front desk staff was very friendly although we arrived very late. The Hotel overall was very comfortable with a shuttle bus every hour to Holly Sight. Breakfast was so good with lots of variety of food that satisfies all tastes.

Friends_and_family Family

10/10

Exceptional

18 Apr 2023

MOSTAFA

Beautiful, clean, helpful.

10/10

Exceptional

23 Jun 2019

Hani

Coach Hisham was very helpful

Family

8/10

Excellent

06 Jun 2019

Khalid

Not bad at all for the price!

The only problem with this hotel is when you request for something from housekeeping etc it does not arrive you have to ask a few times before you get service & our room was not cleaned for about 2 days

Family

10/10

Exceptional

14 May 2019

Visitor

The room is very clean and treated very well and polite reception staff, especially the brother named Abdul Aziz. ... ....
.His is very good helping in the reservation.
I do not like that the rule is not allowed to use a swimming pool* because here in Makkah they put tables around a
swimming pool for food
But there is a games room and exercises, Jacuzzi is excellent and also the steam room and sauna is very good and the trainer based on (Coach Hisham) is a very skillful and cooperative to the highest degree...
The most important thing that there is no enough car parking at all ... very limited parking

Friends_and_family Family_with_children

10/10

Exceptional

11 May 2019

Verified traveler

Everything was nice ... the bed was amazing and very comfortable

Leisure Partner

6/10

Pleasant

03 Nov 2018

EISSA A

Good as general

It was good and excellent

Family

4/10

Poor

21 Jun 2018

Hamad

Not bad but it can be better
check in with my wife they give me room wth 3 single beds!!!
slow chek in pressings (one employee in 3 reception station!!!
Room service muenu very expensive.

2/10

Poor

30 May 2018

Maty

Rude people, bad customer service.

8/10

Excellent

29 May 2018

Verified traveler

Hotel is good. However wifi is very weak and always not available. Elevators are quick. Staff is kind. Quiet a distance from Haram Mosque

10/10

Exceptional

13 May 2018

Thamer

Definitely will stay again

Amazing hotel, friendly staff, tasty breakfast & punctual bus timing to haram.

Family

10/10

Exceptional

08 Apr 2024

wiam

ماشاءالله فندق في المستوى

Leisure Family

8/10

Excellent

25 Mar 2024

Verified traveler

Fint hotell med dårlig lokasjon

Fint hotell veldig fornøyd uten om lokasjon
Vi måtte vente lenge på bussene av og til 30 minutter

Friends_and_family Family

10/10

Exceptional

01 Oct 2023

Sezer

Da mein Flug erst am Abend ging, konnte ich das Zimmer noch länger nutzen, was ich wirklich sehr gut fand. Ein riesiger Gebetsraum steht zur Verfügung. Kostenloser Shuttle-Bus zur Kaaba, rund um die Uhr. Fitnessstudio nicht mit Deutschland zu vergleichen, aber völlig ausreichend. Bügeleisen und Bügelbrett im Zimmer. Personal wirklich sehr nett und zuverlässig. Supermarkt und Restaurants vor der Tür.

Leisure Self

8/10

Excellent

08 Jul 2019

Verified traveler

فندق هادي ومريح

اقامه رائعه وبوفيه الافطار متنوع وتنظيم ممتاز

Family

4/10

Poor

09 Apr 2019

Saeed