Elaf Bakkah Hotel

10/10

Exceptional

23 Apr 2026

Faisal

Good location, plenty of buses

Family

10/10

Exceptional

22 Apr 2026

Heba

Clean room

Self

4/10

Poor

13 Apr 2026

Majed

The shower room is very small, in general the hotel room needs renovation. The transportation to Alharram is very very crowded and inconvenient. In general the hotel location is tedious.

Family

10/10

Exceptional

03 Apr 2026

Faizun

Excellent service great hotel

Self

2/10

Poor

27 Mar 2026

Nadeem

N/a

Family_with_children

10/10

Exceptional

19 Mar 2026

AMINA

its nice and clean

6/10

Pleasant

19 Mar 2026

Ahmad

I do not recommend this hotel for anyone coming for Umrah or visiting the Holy Mosque.

One of the main reasons I booked this hotel was because it advertised a complimentary shuttle service to the Haram. However, upon check-in, I was told that there is no shuttle service during Ramadan and that I should use public transportation instead (they pointed to the buses outside). These buses had extremely long lines, were overcrowded, and the boarding process felt very disorganized, with people being pushed and treated poorly by the organizers. This was not a comfortable or acceptable option for me.

To make things more confusing, one of the check-in staff mentioned that a shuttle comes 15 minutes before prayer time, but when I asked the main hotel entrance staff, he clearly said there is no shuttle service during Ramadan and only public transportation is available. This lack of clear information was frustrating.

As a result, I had to rely on taxis, where you have to negotiate prices with drivers who often try to overcharge due to the high demand (50-100 saudi riyals for one way trip) Uber was also a hassle, as many drivers seemed to prefer arranging private cash rides at higher prices rather than using the app.

Overall, transportation was a major inconvenience, and I received very little guidance from the hotel on how to manage it.

The room itself was in good condition, but the surrounding area is not convenient unless you have your own car.

Family

8/10

Excellent

17 Mar 2026

SAUD

.

Friends

8/10

Excellent

16 Mar 2026

Rashidul

Location is good. Close to bus stop which takes you to Haram bus stop. Lots of shops and restaurants nearby for very good price. Rooms were tidy. 2 of the 3 beds had problems but staff replaced them immediately. Honestly, cannot speak highly enough for the staff. They make this place worth booking. They were so attentive and responded to all our requests. Very kind and polite team. Thank you!

Family

6/10

Pleasant

12 Mar 2026

Kashif

Regrettably, there is no bus shuttle service to Masjid Haram. The room we booked was situated on the side of the main road, which resulted in excessive noise. Furthermore, the carpet in the room was stained, and the washroom was not adequately cleaned. The bath towels were also too small.

Partner

2/10

Poor

27 Feb 2026

Mohammed

Worst hotel

10/10

Exceptional

22 Feb 2026

Muhammad

Great stay as always. Very convenient in terms of location, buses run 24/7 every 10 mins

10/10

Exceptional

12 Feb 2026

Adnan

Very good

10/10

Exceptional

11 Feb 2026

Nooshin

it is about the nice lady named Rehab Alsharif at the reception, she was very helpful with good attitude. Thank you to her.
The hotel itself I would not recommend it, it was not as advertised, very old and dirty room, the bathroom drainage was blocked.

Leisure Partner

8/10

Excellent

03 Feb 2026

Kazim

The washroom drain was clogged all the time.

Partner

10/10

Exceptional

24 Jan 2026

Mohammad Gias Uddin

Nice clean environment. Short shuttle to haramain.

Leisure Self

6/10

Pleasant

17 Jan 2026

Naseer

Carpets need deep cleaning.

Partner

8/10

Excellent

17 Jan 2026

Naseer

Carpets are becoming dirty and old. Transportation is also getting tough due to bad planning. Buses runs empty and not stop to carry thousands of passengers.

2/10

Poor

08 Jan 2026

Rafat

Rooms not serviced. Multiple issues

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Luai

👍

Friends_and_family Family

8/10

Excellent

23 Dec 2025

Mohammad

Bathroom or a bit problem
Water does not drain well?

2/10

Poor

20 Dec 2025

Mohammed Selim

We had Cockroach on our bed and then reception demanded proof and sent up a staff member to check. When he saw it, they changed our room. So was not happy with the hotel room. I couldnt book another hotel because of how busy it was in the area. Was not happy with the stay at this hotel.

Business_and_leisure Family

10/10

Exceptional

18 Dec 2025

Ahmed

Excellent experience and nice staff, specially 10/10 to shahad for best hospitality.

Business_and_leisure Self

10/10

Exceptional

28 Nov 2025

Diana

What stood out to me about this hotel is that the staff is excellent. They were very helpful, and went out of their way to make sure guests are having a great experience. Overall, the room and beds are clean (and I did a thorough check). The showers show discoloration, but it looks like it’s due to aging, rather than cleanliness. Although we purchased a room with two beds, we were given 3, but I’m not complaining. An extra bed was really nice. The buffet options were decent. We stayed a total of 3 days, and each day had a different food selection. The transportation is the most convenient about this hotel, because it’s right across from the entrance. Although the hotel has its own shuttle bus, I chose to take the free public buses to Makkah that were across from the hotel that ran more frequently. The bus station that deports from Makkah was also easy to access, and ran frequently. I would definitely stay at this hotel again when visiting Makkah.

Leisure Family

8/10

Excellent

13 Nov 2025

Nasreen

stay was good.24/7 bus service but house keeping is very bad,i had 3 nights stay cleaned not even once.

10/10

Exceptional

05 Nov 2025

Muhammad

The staff are very good and welcome

Leisure Self

10/10

Exceptional

31 Oct 2025

Samir

The room was spotless and the staff was very
helpful.

8/10

Excellent

13 Sep 2025

Mubeen

Everything good except the internet. Very bad internet service.

Self

10/10

Exceptional

13 Sep 2025

Shahid

Very happy with everything

10/10

Exceptional

08 Sep 2025

Murad

Very good 👍

Leisure Family

4/10

Poor

02 Sep 2025

Raza

Shop nearby have taken over the footpath for breakfast is very poor I wouldn’t recommend for my family or anybody’s family.I would not even send my wife’s mother to stay

Friends_and_family Friends

10/10

Exceptional

21 Aug 2025

AHMED

Thanks

10/10

Exceptional

17 Aug 2025

rodeen

Good stay

10/10

Exceptional

30 Jun 2025

Mohammad

Excellent Property!! Bus Services to Haram As Well Organized In Timely Manner.

Leisure Self

10/10

Exceptional

27 Apr 2025

Olatunde

Nice hotel

Leisure Family

8/10

Excellent

23 Apr 2025

Farzad

Good

10/10

Exceptional

13 Apr 2025

Ayishatu

Alhamdu Lillah I was very happy and satisfied with the service. My room was always clean, I was in room 0124, but I forgot to ask the name of the housekeeper, but he ensured I always had my needs. And the staff was great as well. I really appreciated and thanked the workers/staff members. In sha Allah I wish to come back again.

10/10

Exceptional

10 Apr 2025

ABDULRAZAQ

This is Makkah's hidden gem for a busy time of the year, like the last ten nights of the month of Ramadan . If you do not mind the patient of the well run transportation to and from haram - which understandably because of volume of people tests your patience even as it is safe - this is one of the best places you can stay in Makkah in my experience. Customer service is top notch and the hotel is clean and the management very proactive. They use social media well and got in touch with me even before I arrived to confirm my arrival and confirm my checked in ahead of time. Very smooth. They have a very good musallah - clean and a very good buffet. Very satisfied with the stay. I'd be coming back with family in shaa Allah

Leisure Friends

10/10

Exceptional

06 Apr 2025

Azim

Service was good

Friends_and_family Family

2/10

Poor

02 Apr 2025

Fadilat

Big hotel but there was always an odor from toilet. The service was poor because when you have any issues, they never pick calls at the reception. Phone will be ringing nonstop, until you go downstairs. I also had a problem with the location. The hotel shuttles can't be used during Ramadan, only public buses convey pilgrims to and fro. This is a major problem as there is a crowd before and after every salat so getting a bus to and from masjid al Haram was hectic. We didn't enjoy our stay.

Partner

10/10

Exceptional

24 Mar 2025

Waleed

Great service and convenient location to the Haram the buses are very close and around the clock.

Business_and_leisure Family

8/10

Excellent

24 Mar 2025

LAHCEN

This hotel has a great location

Business_and_leisure Partner

2/10

Poor

24 Mar 2025

Rubel

The sink was linking, found bedbugs well as I have proof and evidence, I had stay outside the room for a day to get another room. House keeping always delayed the service for cleaning the room I had to call multiple times each day..

Business Self

10/10

Exceptional

10 Mar 2025

Gazi

We enjoyed our stay at the Hotel.
The staff are very cordial and friendly.
We like to stay again in future.

Business Family

8/10

Excellent

09 Mar 2025

Azad

This property is ideal for those to perform Umrah with less hassle
Right in front is the public bus transport which is free and runs 24 hrs
We found the bus service very convenient
Note This is a 3 star hotel and not as advertised

Leisure Partner

10/10

Exceptional

07 Mar 2025

Saim

It was vet good as always.

Leisure Friends

10/10

Exceptional

17 Feb 2025

Ahmed

Clean, friendly staff and easy to transport to and from the Haram.

Leisure Self

8/10

Excellent

14 Feb 2025

Muhammad

too much AC, not in renter’s control. You have to go to reception to have someone set it at different temperature.

Leisure Family

10/10

Exceptional

20 Jan 2025

nabil

Nice and clean

6/10

Pleasant

16 Jan 2025

Mehboobkhan

The hotel is nice but the reception staff is not at all good . The bell boys are very helpful thpugh.
However there is no room service. We asked for it several times but didn’t get kt . I asked fresh towel in the morning and after repeated reminders phone calls and 3 visits to the reception i got it late after 10 pm. The room was no e but the mattresses were bad and creaking
There were even coalroaches in the room.

Leisure Family

10/10

Exceptional

23 Dec 2024

Sajad

Friendly staff, very conveniently located with frequent bus service to Haram and the breakfast was an icing on the cake

Leisure Family

8/10

Excellent

16 Dec 2024

Adedayo

The property is easily accessible

Leisure Self

10/10

Exceptional

15 Dec 2024

Salam

I expect it is the best in this area

Leisure

8/10

Excellent

11 Dec 2024

Naseer

Good hotel

It is good for the price.

Partner

10/10

Exceptional

07 Dec 2024

FAISAL

All good in this hotel especially breakfast

8/10

Excellent

01 Dec 2024

Layli

It’s good value for money, convenient

10/10

Exceptional

20 Nov 2024

Khalid

Walking distance to masjid Nabvi

Leisure Partner

8/10

Excellent

17 Nov 2024

Khaled

.

10/10

Exceptional

12 Nov 2024

Abdulghani

Compared to others four star hotels around it’s one of the best

Leisure Self

10/10

Exceptional

06 Nov 2024

Abdul

I really enjoyed staying in this hotel very convenient and easy to go to Haram. The bus are available 24 seven staff was really great.
Specially Abdullal Ba Rahim provides great customer service. Definitely recommend this hotel from Hotel to Haram in Bus only take 2 to 3 minutes and it drop at the door step of Safa Marwah

Leisure Family

2/10

Poor

30 Oct 2024

Wassef

Some employee opened the door at us in the middle of the night without calling in advance and without even knocking on the door.
Then later that night the receptionist who failed to check me in in a clean room, came knocking at my door with a security guy saying I didn't go back to him after checking in.

Leisure Partner

8/10

Excellent

10 Oct 2024

Mohammed

Nice and clean in good surroundings

Leisure Family

2/10

Poor

02 Oct 2024

Anam

Staff was extremely disrespectful especially Boudor Tayeb who works at their front reception. The night manager, Ibrahim, was not helpful at all. Kept telling us to just go to our room and he will help but when we got to the room we were waiting another 2 hours with no response from any staff.

Our room disgusting with sheets with blood stains and some brown stains. Floor was not vacuumed had crumbs and other garbage on floor. Staff hair on the bed and the supervisor of housekeeping, Suliman, told me that his housekeeping staff do not wear hair nets as he did not want to take responsibility for anything. Also internet did not work in the rooms.

And finally we booked this room for the ease of access to Al Haram although due to the incapabilities of their staff we were moved into 4 different rooms which took over 6 hours as none of the rooms were setup before they gave it to us, the housekeeping had to ask us to leave the rooms to set it up. Why did they not set it up before moving us into that room? Very unprofessional and weird operations for a hotel. And due to this delay in giving our room we missed prayers because we had to wait for them to setup beds.

Business Family

10/10

Exceptional

01 Oct 2024

Hassan

Very Good

6/10

Pleasant

17 Sep 2024

Mohammad

Like the area. Lots of shops around and easy access to bus that takes you to haram. The front staff was hesitant to change room as the room was very smelly when we checked in. Upon insisting he finally changed. The front staff needs a lot of training as I needed some tissues and some cream but no one answered. After som many unanswered calls I went to the reception and the lady sitting there was on her snap chat and didn’t bother answering the called.when confronted she never apologized and said she will send someone but never did. The other staff was great but the front staff don’t seem to be too interested in their job. The bellmen and cleaning staff were all great and hardworking. Nice hotel but the front staff needs to be client focused not self focused

Leisure Partner

10/10

Exceptional

09 Aug 2024

Shakir

Excellent transport facilities to the haram.
Staff were friendly and helpful. Area was convenient and safe

Leisure Family

10/10

Exceptional

03 Aug 2024

ziaul

Sohel Mia helped me a lot during my stay at the hotel. Sohel made sure the electrical adapter i needed, he got me right away to my room. Sohel is wonderful person and i wish him all the success

Leisure

10/10

Exceptional

30 Jul 2024

Habeeb

Ok

4/10

Poor

28 Jul 2024

Tasnim

Let’s start with the positives, the hotel has a bus shuttle outside which is very quick and convenient. The housekeeping staff is very nice and attentive. And that’s pretty much it.
We had a bad stay at this place. Beginning with the rude and arrogant reception. Told us we can’t have our laundry back today have to wait until tomorrow, just to call housekeeping and them bringing it up to our room with no problem. The building is super old, we had a burst pipe waking us up in the middle of the night. Instead of trying to help us settle in a new room ASAP, we had to let 4 men see the burst pipe first, in a time frame of over one hour. We then got shown 2 dirty rooms, before finally getting one on that was just clean enough. The new room had no warm water, not sure if that’s because we ended up in the 11th floor. Overall not a great experience.

Leisure Family

8/10

Excellent

20 May 2024

MUHAMMAD

Overall it was great but free shuttle service to Haram the Mecca mosque is not always available as per there time. U have to take the cab.

10/10

Exceptional

22 Apr 2024

Kamran

Staff and services was very good..

4/10

Poor

18 Apr 2024

sumera

If anyone wants to perform Umrah. This place is not good to stay.

Family

6/10

Pleasant

17 Apr 2024

sifawu

The lobby was nice

Business

4/10

Poor

17 Apr 2024

Neelam

Disaster stay

Had a horrible time. The key card wouldnt work. Had to run up and down 4 times before getting into the room. Our room and bathroom was only cleaned once during 7days that too after complaining twice. Buffet is a waste of money no variety or continental foods. Not much fruits to have nor did they provide you with things you asked for

10/10

Exceptional

11 Apr 2024

MUSTAFA

Very clean

Business_and_leisure

10/10

Exceptional

06 Apr 2024

Mohammad

Excellent

Family_with_children

10/10

Exceptional

24 Mar 2024

Najaf

Hotel should have their own shuttle

Leisure Partner

6/10

Pleasant

23 Mar 2024

Anowar

Room it’s okay but not as much I thought..the good thing about it is near masjid alhram ..bus service always There..no food only around the haram

Family

6/10

Pleasant

13 Mar 2024

hamad

It seems they didn’t get Expedia reservations number easy
Took time to find my reservation by name

Leisure Friends

2/10

Poor

11 Mar 2024

Salih

The best thief is expedia

2/10

Poor

17 Feb 2024

Abdulaziz

Unfortunately last visit

I went to do Omarah but I can’t help to notice that the room was not clean not enough bathroom tools. (Shaving, toothpaste,etc)
I called them many times but not they bother because they busy
So I had to share this out

Friends_and_family Family

8/10

Excellent

10 Feb 2024

Verified traveler

Experience and suggestions

Overall the hotel was good and the staff was very nice, location is also very nice and is very close to Haram. There are free bus rides from Hotel to Haram and back.

However, the room was not very clean and walls need to be repainted. The shower was too small and there is a large opening that makes water spread all over the floor the washroom. Internet was very slow.

Breakfast was good but the dining area carpet was dirty and should be changed or replaced with tiles.

Friends_and_family Family

10/10

Exceptional

06 Feb 2024

Muhitul

excellent service.

6/10

Pleasant

03 Feb 2024

Flooring

The breakfast was not good. They splitter and made two section. The group section had everything fresh. The plates were dirty. Management knew it

Leisure Family_with_children

10/10

Exceptional

13 Jan 2024

Dalia

Great location

Service was great. Staff very friendly and helpful. Location was excellent, with buses running to the Holy Mosque 24/7. There is some shopping nearby too.
Breakfast was great, with different items every day.

Friends_and_family Family

6/10

Pleasant

12 Jan 2024

Awais

I have the good experience living in this hotel
Staff is good

Leisure Family_with_children

8/10

Excellent

02 Jan 2024

syed

Moderate

Hotel is in very crowded street and not many options for food

Friends_and_family Family

6/10

Pleasant

01 Jan 2024

Husna

This place is okay if u don’t care about hygiene. I mean the bathroom was not clean at all. We were there for umrah so we were okay with whatever we got. But the bathroom shower was so dirty and all the water leaked out of the shower since there’s no door. the hotel walls are thin so it’s noisy. I don’t recommend this if you’re going with family. Not a good quality hotel. The location is okay as it’s a 10 minute drive to masjid al haram.

Leisure Family

10/10

Exceptional

25 Dec 2023

Passant

Good Location, Amazing amenities, clean rooms.

Business_and_leisure Family

10/10

Exceptional

24 Dec 2023

Umed

Excellent customer service and Hotel.

Partner

8/10

Excellent

16 Nov 2023

Abdulghani

Clean and friendly Staff
It is one the best around that area
It’s like the other hotels in Mecca rooms are small and not too comfy

Leisure Self

10/10

Exceptional

04 Nov 2023

Awais

With this price what we pay it is very reasonable good shutter service 24 hours
We did not have any issues we stay 6 days over room was huge staff was friendly we pay for the breakfast 30 SR per person

Leisure Family

8/10

Excellent

01 Nov 2023

Ludi

Hotel rooms not spacious enough but manageable

Leisure Family_with_children

10/10

Exceptional

25 Oct 2023

Verified traveler

Great hotel

I would highly recommend Elad. Friendly staff, amazing breakfast and dinner options, very convenient to get to Al-Haram via 24/7 shuttle bus running every 20 mins

Friends_and_family Family

10/10

Exceptional

20 Oct 2023

SuLeyman

Best

Was amazing the guy he’s name was helpful
Anas alghamdi

Friends_and_family Family

2/10

Poor

14 Sep 2023

Mohammad

The room service was terrible
The guys were not cleaning and they were dishonest
The rooms had a lot of insects and where bitting us all the time we changed the rooms but the new rooms were the same full of insects and were bitting us while the time and the place was smelling bad
The front desk people where professional but
The stuff especially the cleaning guys are dishonest and and not trusted
They can not speak English or Urdu
if you want any service you should know Arabic
I don’t know why people are keep coming to this dirty
I would never recommend anyone to stay in this hotel
My 8 night with my family was the worst experience we had in the Elaf Bakka

Leisure Family

8/10

Excellent

05 Aug 2023

Abdulghani

It’s good so far nice staff very clean only thing is rooms are not large enough for family’s

Leisure Family

8/10

Excellent

22 Jul 2023

Mohamed S

Better rates with 24/7 free access to haram