Saudi Arabia
, Makkah 
Verified traveler
Deceptive Practices and Poor Quality
Our stay at this hotel was a major disappointment, and it failed to meet even basic expectations for a 4-star establishment.
Pros:
The room was spacious, offering plenty of space to move around.
The bed was comfortable, providing a decent sleep experience.
Cons:
Cleanliness was severely lacking. Dirty walls, dusty windows, and unwashed curtains made the room feel unhygienic.
The furniture was old and worn out, and the wallpapers were torn, giving the room a neglected and rundown appearance.
Basic amenities like an iron were not provided, which is unacceptable for a hotel claiming to be 4-star.
Room service was slow and unprofessional, making it more of a hassle than a convenience.
There was no English-speaking staff at the reception. Only the manager could communicate in English, but he was rarely available, leading to constant miscommunication and frustration.
Deceptive Practices:
The breakfast situation was a complete letdown. We paid a substantial amount in advance for a buffet breakfast, but upon arrival, there was no buffet at all. Instead, they only offered an in-room breakfast with a limited Arabic menu, which was not what was advertised. We canceled breakfast from the second day onwards, but it took multiple exhausting contacts with the staff to get only 20% of the paid amount refunded. This was incredibly frustrating and felt like a scam.
This hotel is falsely marketed as a 4-star property, but in reality, it meets 2-star standards.
Pros:
The room was spacious, offering plenty of space to move around.
The bed was comfortable, providing a decent sleep experience.
Cons:
Cleanliness was severely lacking. Dirty walls, dusty windows, and unwashed curtains made the room feel unhygienic.
The furniture was old and worn out, and the wallpapers were torn, giving the room a neglected and rundown appearance.
Basic amenities like an iron were not provided, which is unacceptable for a hotel claiming to be 4-star.
Room service was slow and unprofessional, making it more of a hassle than a convenience.
There was no English-speaking staff at the reception. Only the manager could communicate in English, but he was rarely available, leading to constant miscommunication and frustration.
Deceptive Practices:
The breakfast situation was a complete letdown. We paid a substantial amount in advance for a buffet breakfast, but upon arrival, there was no buffet at all. Instead, they only offered an in-room breakfast with a limited Arabic menu, which was not what was advertised. We canceled breakfast from the second day onwards, but it took multiple exhausting contacts with the staff to get only 20% of the paid amount refunded. This was incredibly frustrating and felt like a scam.
This hotel is falsely marketed as a 4-star property, but in reality, it meets 2-star standards.
