Four Points By Sheraton Makkah Al Naseem

8/10

Excellent

01 May 2026

FAHAD

Good choice

10/10

Exceptional

25 Apr 2026

Mohamed

Room cleaning services are not provided proactively; guests must request them, and the staff's attentiveness to these requests may vary.

Self

10/10

Exceptional

25 Mar 2026

mustapha

Shops nearby

Family

8/10

Excellent

24 Feb 2026

Ali

المكان هادي والموقع ممتاز والشيك ان واشيك اوت ممتاز وسريع والطاقم متعاون مع العلم ان الفندق كان وقتها مذدحم وراح اكرر السكن فيه مرة ثانية

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Yassin

Staff are kind and nice
Hotel overall was ok

6/10

Pleasant

02 Jan 2026

Ossama

Room (TV not functional, issues with toilet)
Amenities (not enough toilet paper, towels, shower gel, shampoo, conditioner etc)

Leisure Partner

10/10

Exceptional

31 Dec 2025

Hisham

Very clean , neat, and welcoming, staff are great, location particular.

Leisure Self

8/10

Excellent

31 Dec 2025

Farooq

The room was

10/10

Exceptional

16 Dec 2025

Jamal

Perfect

10/10

Exceptional

29 Nov 2025

Mazen

المشكله كان فيه زحمة الفندق لايتعامل معها كما ينبغي

10/10

Exceptional

20 Nov 2025

Fatima

Great location

Business Self

6/10

Pleasant

16 Nov 2025

Hassan

Room was ok.
Washroom sink was leaking
No house keeping done
Need newer towels
Did not keep up to Sheraton standards

10/10

Exceptional

31 Oct 2025

Abas Abubakar

Room and facility were excellent

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Nada

All the stay was in excellent place excellent staff very clean I felt all the five days as if I am at home
The bus which schedule every half hour for 24/7 makes the stay as if we are by the Haram gates the bus is always there from the front of the hotel brings you back to the steps of the hotel
I love it we never missed a pray in the Haram
When ever I come back I will book here again

Leisure Partner

8/10

Excellent

28 Oct 2025

Rafet

Amazing hotel

6/10

Pleasant

15 Oct 2025

Akram

Big facility and clean, but unfortunately no room service follow-ups, the bathroom water pipe was leaking, and bus trips were awful having to change buses to go to Makkah with no heads up.

8/10

Excellent

09 Oct 2025

ISSAMEDDINE

Didn't have a chance to have breakfast...
overall it s a very nice place to stay in.

10/10

Exceptional

02 Oct 2025

Burhan

Good

Business Self

10/10

Exceptional

30 Sep 2025

Mohamed

Very good quality

8/10

Excellent

28 Jun 2025

Ahmed

فندق جيد جدا
المنطقه الموجود بها جميله وحيه
مستوي الغرفه جيد ولكن صوت المكيف عالي
باصات الحرم غير منتظمه يقولك علي راس الساعه ولكن تجيه يقولك انتظر شويه وييجي الباص ويمشي بعد نصف ساعه
اعتقد باص كل ساعه وكمان غير منتظم مده طويله جدا كل نصف ساعه تكون منطقيه

Business

10/10

Exceptional

22 Apr 2025

Ayman

They gave me a smoking room without asking me
The coffee tray was not complete
Shampoo bottles was not adequate

Leisure Self

10/10

Exceptional

20 Apr 2025

Jack

Good

8/10

Excellent

08 Mar 2025

Ali

مكان فيه روحانيه وايمانيه

مكان مريح للاقامة بجانب جامع عائشة الراجحي يصلح للاقامة فيه في شهر رمضان

Partner

10/10

Exceptional

28 Feb 2025

Saif

Really great option for those on an extended stay in makkah. It will take longer to get to the haram but you will be at peace with the area around and the masjid behind.

Leisure Partner

10/10

Exceptional

28 Feb 2025

Saif

Clean homely vibe in the hotel and around. Frequent buses to the haram (you do however need to catch 1 more quick bus right after the stop to the main bus area) 30mins total trip time to step into haram

Leisure Partner

10/10

Exceptional

28 Feb 2025

nadeem

Sustainable services

I always stay over during my Umras and still glued to it.Great experience as always.
A decent service level with true reflection of hospitality practices

Self

10/10

Exceptional

13 Feb 2025

mohammed

Best place great customer service

Leisure

2/10

Poor

07 Feb 2025

Abdelhamid

Feels like ghost hotel

Business Family

10/10

Exceptional

27 Jan 2025

mohammed

Great customer service top notch place is amazing I walked every night for few hours around the hotel

Business_and_leisure Self

10/10

Exceptional

28 Dec 2024

Salam

Very clean and quiet

Leisure Family

4/10

Poor

21 Dec 2024

S M Niazur

Just cheap otherwise poor services and facilities

Leisure Family_with_children

10/10

Exceptional

27 Nov 2024

Mohamed

Good service

2/10

Poor

15 Nov 2024

Rahid

we got a junior suite, and there was no Internet or light in our room.. very upsetting😡

Leisure Family

10/10

Exceptional

14 Nov 2024

Abdihakim

5 🌟

10/10

Exceptional

04 Nov 2024

Ali

بصراحة فندق رئع في منطقة رئعة خدمات راقية وخاصتآ عندهم باصات على مدار الساعة ذهاب وإياب الى الكعبة المشرفة

10/10

Exceptional

04 Nov 2024

Ali

A very excellent hotel in a great area, good service and reasonable prices.

2/10

Poor

01 Nov 2024

Zeeshan

There was no room services, I did stay two nights but nobody came to clean the room even once I have called the reception as well but it’s waste of time

8/10

Excellent

06 Aug 2024

Osama

It

10/10

Exceptional

22 Jul 2024

Al Muftau

Umrah

Amazing! Clean, friendly, and quiet.

Partner

10/10

Exceptional

24 Jun 2024

Mir Wasif

Very nice and quiet and clean property. Enjoyed by stay!

Leisure Partner

10/10

Exceptional

22 Jun 2024

Rokh Afza

Very good

10/10

Exceptional

29 Mar 2024

Irshad

Excellent service

Business

10/10

Exceptional

22 Mar 2024

nasra

I loved the place; the staff, the entire hotel environment, and the surroundings outside were all fantastic!

8/10

Excellent

18 Mar 2024

Anowar

Nice hotel ..clean and quiet..shopping area near by..and masjid ayesha alrajehy next door ..
The only thing I didn’t like it’s the (bus service..you have to use 2 buses to get to the haram….(10 minutes or less )
It’s maybe because Ramadan ..but everything else was good .

Business_and_leisure Family

10/10

Exceptional

06 Mar 2024

Hussein

as always naseem four points has always been a great stay never dissappoints !
would highly recommend for families and also couples and singles great prices and great location with supermarket nearby coffee shops and masjid Rajihi behind the hotel

Leisure Family

8/10

Excellent

27 Feb 2024

Khwaja

Good service

10/10

Exceptional

20 Feb 2024

mustafa

Clean and good breakfast

Leisure

10/10

Exceptional

16 Feb 2024

Nabila

It was indeed a very comfortable stay. Breakfast was superb. Very cooperative staff.

Friends_and_family Friends

8/10

Excellent

12 Feb 2024

Hadia

The bathroom they showed in pictures at booking time was wide , but the actual bathroom in the room was very small and was inconvenient.

Leisure Self

10/10

Exceptional

12 Feb 2024

NAZIH

CLEAN, COMFORTABLE AND EXCELLENT CUSTOMER SERVICE

Self

10/10

Exceptional

07 Feb 2024

Murat

Good

Business_and_leisure Family

10/10

Exceptional

02 Feb 2024

Mohammed

Great

Business_and_leisure Family

10/10

Exceptional

29 Jan 2024

Nasser

Great hotel with amazing breakfast and friendly staff.

Leisure

4/10

Poor

28 Jan 2024

Amr

Bad

Leisure Family

8/10

Excellent

24 Jan 2024

AKM Anwarul

There is a shuttle service every 30 minutes 24/7 from the hotel to Kaaba and back. Just remember your drop off point. If this is your first time, you may easily get lost. This should be the best selling point for the hotel. There is plenty of parking spaces. The front staff is pretty good. The person (forgot his name!) who checked us in was very professional. He has couple of degrees from the US (UCF, U WA) and is a very nice person. I would highly recommend this hotel to anyone and would not stay anywhere else.

Leisure Family

10/10

Exceptional

23 Jan 2024

Abdulaziz

.

10/10

Exceptional

20 Jan 2024

Verified traveler

Thank you Ahmed

Leisure Self

10/10

Exceptional

18 Jan 2024

Mohammed

نظافه وسعر ممتاز

المكان نظيف وسعره ممتاز. بالنسبه للباصات للمسجد الحرام تتوفر كل ساعه بس مواعيدها غير دقيقه. المنطقه تتوفر فيها خدمات جيده.

Business

2/10

Poor

11 Jan 2024

Zakaria

Spent an hour trying to find the shuttle from the Haram to the hotel. Called reception but could not get adequate information on it. Finally ended up taking a taxi to the hotel. Arrived at the hotel half an hour after checkin time and waited almost two hours to be given a room. Was told the room was still being cleaned. I asked for water during the wait and was told that they didn’t have water. Did not expect that from a Marriott approved hotel.

Leisure Partner

8/10

Excellent

07 Jan 2024

OMOMEJI RASHEED

The hotel service this time around is just on the average most especially the cleaning of the room. One has to call them everyday before the room is cleaned. Something should be done about this.

Partner

6/10

Pleasant

01 Jan 2024

meshal

بصراحة لايستحق التقييم المذكور

خدمة الغرف لايجيبون على الهاتف
تنظيف الغرف صعب جداً بسبب كبر الفندق وقلة العاملين
دورات المياه صغيره جداً صعب الحركه فيها

Self

10/10

Exceptional

27 Dec 2023

Mohammad

Best hotel in Makkah

amazing stay

Friends_and_family Family

10/10

Exceptional

17 Dec 2023

Mansoor

I have stayed at this hotel for two consecutive years. I have found it the best price for its service and convenience. I will definitely keep coming to this hotel.

Leisure Family

8/10

Excellent

30 Nov 2023

AHMED

Close to Rajhi Mosqu and walking area.

10/10

Exceptional

22 Nov 2023

Aa'la

Amazing

Amazing hotel, ease of location. Comfortable after umrah

Self

10/10

Exceptional

09 Nov 2023

Mukhlis

Everything was clean, the food was delicious and all the staff were helpful

Leisure Family

10/10

Exceptional

19 Oct 2023

Mazher Hassan

It’s very nice

Leisure Self

4/10

Poor

23 Sep 2023

Honain

Internet wasnt working or was very slow

Surprised that the internet was slow and the bathroom was very old and not in good condition.

Self

10/10

Exceptional

10 Sep 2023

Omar

Very good hotel great Shuttle service to Haram

Pros:
The hotel is in very good condition and clean. Breakfast is very good.
Cons:
- Bathroom was very small

Friends_and_family Friends

10/10

Exceptional

06 Sep 2023

Shoaib

Awsome!!

Leisure Partner

8/10

Excellent

05 Sep 2023

naiyf

Everything was good. But the Wi-Fi did not work most of the time and I needed at the time because I was from another country and did not have service

8/10

Excellent

24 Aug 2023

HUDA

Great stay!

Overall happy with this hotel. Here is my feedback:

Pros:
-Clean and convenient
-Staff and service were great
-Adjacent to Al-Rajhi mosque - heard Azaan all five times - music to our ears!
- Starbucks, Dunkin and Danube (grocery store) all within a few steps of the hotel
-Breakfast Buffet was super - great options and great service - you have to pay for it but it's absolutely worth it!
-Bathroom had a proper shower area with handrails (they even had a cloth wire to dry clothes) - convenient for elderly guests

Cons:
-Location is farther away from Haram so shuttle or cab were absolutely necessary - the shuttle dropped us off about 10 minutes walk away from Haram
-Ordering food as part of room service was not the best option as the food choices were not many - we had diet restrictions so that made it a lot harder
-Rooms do not have microwave so bringing food from outside so we can warm it up was also not an option
-Laundry service is not what you think of in western nations - there is no washer or dryer - you only get dry-cleaning service which you pay for per garment

Saudi does not have the concept of laundromat / washers and dryers for public use. Dry cleaning is your only option! Something I wish I had known before our travel. Hopefully that helps someone. Pack clothes accordingly.

Friends_and_family Family

8/10

Excellent

05 Aug 2023

Haifa

مناسب

الحمدلله كانت اقامة مريحة
مناسب بالنسبة لسعره في مكة

Friends_and_family Family

10/10

Exceptional

16 Jul 2023

Francis

Welcoming associates

10/10

Exceptional

13 Jul 2023

RASHEED OMOMEJI

AMAZING EXPERIENCE

The hotel is amazing. This is my third time staying in the hotel. The services have been very excellent. Movement to and from HARAM is made easy by the provision of routine bus for the trip on hourly basis. Overall, the services of the hotel is in line with the standard of my expectation.

Friends_and_family Friends

8/10

Excellent

10 Jul 2023

Asadullah

This was my second time staying at Sheraton. They checked us in very late but we were also allowed to check out later. The two things we didn’t like were that most of the towels were not clean. The white color on the towels turned into gray. The second thing, the Wi-Fi in the room was so slow that we couldn’t use it.

Leisure Family_with_children

4/10

Poor

20 Jun 2023

Lutfi

Not worth it

Not worth it
Lower your expectations
The customer service is bad
Room is not clean enough
There is no enough supplies and so on

Partner

10/10

Exceptional

09 Jun 2023

Sherif

Amazing hotel and I will definitely come again InshaALLAH
Highly recommended for families

Leisure Self

10/10

Exceptional

02 Jun 2023

Mashrur

This hotel is far away from the Haram. Please consider taking taxi when the hotel shuttle service is not available.

Leisure Self

10/10

Exceptional

12 May 2023

Amin

Loved everything about this hotel. The staff were so kind and respectful, they are well trained. I've stayed in Makkah several times and this was the first time I resided this far from Haram Shareef but with regular shuttle service it was no bother at all. Housekeeping was available all day which was so good. I would definitely recommend this hotel to all and have nothing negative to comment about.

Leisure Self

10/10

Exceptional

02 May 2023

Radwanullah

.

8/10

Excellent

25 Apr 2023

Sami

Four points sheraton mekkah

Hotel was reasonably clean. I had very little interaction with staff so i cant say much in that regard. Their shuttle service to Haram is excellent. They had ramadan buffet for about $32 per person, which is expensive but the food is really bad. The only reason we kept eating there was becaue it was convenient. The hotel rooms are small and the bathrooms were extremely tiny.

Friends_and_family Family

8/10

Excellent

18 Apr 2023

NASSER

The upmost was the quick response to the guest request. The only observation the hotel should ensure the rooms are ready before the guest check in. Apart from the location is far from Haram, overall the hotel is recommended to stay

Leisure Family

10/10

Exceptional

09 Apr 2023

Mohamed

Best Hotel in Makkah for me and the shuttle to Masjid Haram for one hour is very convenient. I would recommend for anyone willing to go for umrah for this affordable hotel.

Family

10/10

Exceptional

08 Apr 2023

Kareem

It is very conveniently located right next to the Masjid. The hotel was always clean and the staff was very helpful and patient.

Leisure Self

10/10

Exceptional

08 Apr 2023

Salem

Very good

Self

10/10

Exceptional

04 Apr 2023

Ahmad

The best choice ever thanks a lot u were amazing

Leisure Family

2/10

Poor

03 Apr 2023

MARWAN

the fridge cooler wasn't working
the pillows were so worn-out

Leisure Partner

6/10

Pleasant

30 Mar 2023

Yunis

Want to save some during peak Ramadan days and can bear a some discomfort….this is for you. From hotel every 30 minutes there are shuttle to drop you At Tunnel point, from there there’s another 1 minute bus trip to other side of Tunnel (Ajyad)

Friends_and_family Family

10/10

Exceptional

28 Mar 2023

ahmed

Staff are amazing and the hotel is very clean and front desk were very helpful. Mr sherif from the restaurant staff was amazing at answering any question and going above an beyond to help us .

Leisure Family

6/10

Pleasant

27 Mar 2023

s

Not 5* standards

Not 5 star standards . Front desk lady very bad customer service needs training

Friends_and_family Family

10/10

Exceptional

09 Mar 2023

Khalid

I liked the regular shuttle service

Leisure Self

10/10

Exceptional

27 Feb 2023

RASHEED OMOMEJI

Another experience at Four Points By Sheraton

It was a very good experience. This is my second time in the hotel. It was a good experience but I believe they can do more in their service. I was surprised that they couldn't rewarm a cold food I early purchased from them.
Overall the stay was good

Partner

8/10

Excellent

24 Feb 2023

ola

Very good stay

Friends_and_family Friends

10/10

Exceptional

12 Feb 2023

Hamid

The Front office staff was really helpful. The rooms were immaculately clean. The property is huge and one can get lost in it. Plenty of dining options. Barista made a good coffee. 24-hour transport to Haram was a great advantage. I would stay in this property again. This is a great value money hotel given that hotel's close to HHaram charge a lot and with the bus service every hour it is a great added advantage. Staff was very helpful

Leisure Self

8/10

Excellent

05 Feb 2023

Mohamed

Nice hotel

The stay was nice but I was given a smoking rooms while I booked none smoking rooms. the smell was very uncomfortable.

Friends_and_family Family

8/10

Excellent

21 Jan 2023

Mohanad