Hotel Ambra

10/10

Exceptional

12 Feb 2026

Carlos E

El staff no es tan amable pero el hotel esta muy bien excelente relacion precio /calidad

Leisure Family_with_children

2/10

Poor

15 Dec 2025

Pedro

Buen día:

Lamentablemente, mi experiencia en el Hotel Ambra fue TOTALMENTE negativa. Desde el check-in se me cobró un impuesto no informado en Expedia; posteriormente enfrenté múltiples problemas con las habitaciones asignadas (fallas de seguridad, aire acondicionado, y la PRESENCIA DE CUCARACHAS) y falta de atención por parte de la gerencia, sin disculpas ni compensación alguna, aun cuando la primera noche se me alojó en una habitación de menor calidad.

El hotel se encuentra muy deteriorado en general. Lo único rescatable fue la actitud y el esfuerzo del personal, especialmente del equipo de limpieza.

Por estas razones, no puedo recomendar el hotel. Al staff le doy un 10; al hotel y a su gerencia, un cero.

Atentamente,

Pedro Monteros

10/10

Exceptional

01 Dec 2025

Juan C

Todo perfecto

Partner

2/10

Poor

03 Nov 2025

Chrystal

I had to leave early because the night clerk was agressive. He accosted me and said I did not pay the day before when I was going for coffee at 0700. The truth was dayshift did not record my cash payment, he also did not tell the truth. It took two hours to sort out. I was there on a business trip for two more weeks and checked out. Ive stayed at this hotel several times before. I will never be back. The nightshift worker is atrocious.

10/10

Exceptional

02 Oct 2025

Chrystal

Excellent value and location. Friendly staff.

2/10

Poor

21 Jul 2025

Carla

I loved the location — it’s super central! There’s an Oxxo, pharmacy, market, and shopping center all around, which made everything very convenient and really saved my trip.

However, there are definitely some areas to improve. The back parking doesn’t feel secure — no cameras or mirrors, and the security guard is only at the front and often sleeping. Same with the front desk at night — you might have to wait if they’re napping.

The room was dirty the first day, with a humidity smell, ants, and mosquitos on the bed. Towels were very old and ripped, and there was only one bedsheet with the A/C. Not very comfortable unless you bring extras.

The kitchen is nice, but you need to bring your own cookware, coffee maker, and plates. The fridge was great, clean and worked well.

The second day the cleaning improved, but towels and sheets stayed the same.

Overall, the location was amazing, but I hope they improve security, cleanliness, and comfort. Still, if you’re just looking for a convenient base to explore the area, this place works.

Leisure Partner

6/10

Pleasant

18 Jul 2025

Jesus

This hotel is not really for tourists. If you just want a nice clean place to stay for a night or two and you have your own transportation to get to the local attractions you will be satisfied. We reserved a room with a kitchenette but it was not useful because there are no plates, utensils or pots and pans, so there is no way to cook unless you know this ahead of time. The little pool is nice with a few deck chairs around for relaxing.

Leisure Partner

6/10

Pleasant

26 Mar 2025

Sabrina

If I knew they have humidity issues (and mold) I wouldn’t have stayed here. As soon as you walk in the door you can smell it in the front desk. Then, the first room we got assigned, was even worse. We couldn’t stay more than 10min in it. We asked to be moved and the front desk agent help us without a problem, he was super nice!
The rooms are very basic: no bedside lamps, no trash can, no hangers in the closet area... A fridge would also be nice. I wouldn’t come back

Leisure Partner

8/10

Excellent

02 Mar 2025

Isabella

Good property. Only about a 10 minute drive from the city centre but 40 min walk, So either be prepared to get at least 10,000 steps everyday or take out extra pesos to catch taxis. Right across the street from centro maya(strip mall) and there’s an otto right down the street (2min walk). Never felt unsafe walking alone at night.

Leisure Self

4/10

Poor

19 Feb 2025

Linda

Not a place to stay if you have breathing issues

The Hotel Ambra is a mixed pla e for me. The staff and their willingness to be of assistance was excellent. I liked them very much. They worked hard to keep a very clean hotel. Kudos for that. However, in three days I was in three different rooms because of an odor/scent that was pervasive in each room. The second room had ants galore, enen in and on the bed. The third room produced the worst night of sleep I can ever remember having. The bed and pillows just did not work for me. Despite having paid for a full weeks stay, I left on day three because I could not bear to subject my body and mind to another night of torcher. I liked the people but hated the rooms.

Self

8/10

Excellent

07 Jan 2025

Robert

This quaint hotel was well worth the money.

Leisure Partner

6/10

Pleasant

20 Nov 2024

Chrystal

Prior to arriving, I called the hotel to ask for an early check in, the receptionist told me yes. Upon arriving, the reception area smelled very bad of food and the receptionist from sitting down was yelling to me at the door, check in is at 3pm. I used translator to tell her I called and she told me I could arrive early. She agreed. I would suggest give better service to new guests. I have never been greeted in such a way by being yelled at across the room when arriving anywhere and I am a worldly traveller.

8/10

Excellent

24 Oct 2024

Alexander

Service

Leisure Self

8/10

Excellent

23 Oct 2024

ALEX

Good service

Leisure Self

10/10

Exceptional

06 Jun 2024

José Juan

Muy tranquilo, cómodo y a un precio muy económico

Friends_and_family Family

8/10

Excellent

04 Apr 2024

Tim

Does the Job!

We stay here sometimes between Cancun and Tulum when our flights get in late or leave early. Its right off the highway and has parking. Rooms are basic, but clean and everything works. There is a restaurant open late right behind the hotel, an Oxxo next door, and a mall across the street. Price performance is good.

Partner

6/10

Pleasant

01 Mar 2024

Leslie

Good hotel

Business

8/10

Excellent

13 Feb 2024

Boris

It would just be nice if the guest didn't have to ask the staff for 2 days to get the dishes to the kitchen. Especially if you book a room with a kitchen, which you need for a diet. Everything else was ok.

Leisure Partner

4/10

Poor

30 Jan 2024

Anthony

Stayed two weeks. The rooms are decently clean but the area is very noisy and all that sound comes right inside. It’s worse in the “apartment” style units with cooking facilities. They’re in their own tower and have two extra windows, plus the door opens to outside. As for the cooking facilities, they don not have a microwave as advertised and they provide no cookware or dishes or utensils - but they will promise to get them sometime in the future. They’ll also promise to get clothing hangers, but never actually will. There is no laundry on site as advertised. Not in the room and not as a service.

Night staff are rude, day staff are friendly if unhelpful. Night staff also cannot read Spanish well or understand any English, so be prepared to speak in only Spanish after 7 or 8pm if you need anything. The pool is sketchy and it and the main floor lobby area are sparse and unwelcoming. Do not expect to spend any time outside your room unless you’re leaving the hotel. There is a mall across the street. It’s likely one of the most expensive malls in the country, where you will find a very sketchy looking laundromat. The grocery store there is good for selection, but the prices are mismatched or simply untrue on most items we purchased. Air conditioning at the hotel worked very well and the wifi worked well most of the time. Bring your own Netflix account if you plan to use the tv at all.

Business_and_leisure Partner

8/10

Excellent

26 Dec 2023

Noam

Very basic, very clean. Charmless.

Leisure Family

10/10

Exceptional

29 Jul 2023

Erick

Lugar limpio y con lo necesario para pasar la noche. Al frente está el centro comercial, así que hay lugares para almorzar y comer. Lo justo por el precio.

Leisure Partner

10/10

Exceptional

16 Jul 2023

Jose

Soriana across the street, oxxo next door. Clean room and good a/c. The only bad thing is that the parking.

Leisure Family

8/10

Excellent

25 Jun 2023

roberto

Rooms View to the streets are very noisy. Other than that location and property very nice

10/10

Exceptional

18 Mar 2023

Aldo

Hotel muy limpio y en buenas condiciones, únicamente estacionamiento muy pequeño

Leisure

10/10

Exceptional

16 Mar 2023

Mokhtar

The hotel was very clean the staff was very friendly and Carlos at the front desk was very nice. I highly recommend this Hotel.

8/10

Excellent

20 Feb 2023

Semah

9/10 service

We had an amazing 3-nights stay here, the location is very close to a lot of places. The place is nice, simple, and clean, especially for its price. The staffs has been super friendly as well, they provided all we need you just got to ask, they also showed us a close local food place which we really loved! Will definitely book with them again!

Partner

8/10

Excellent

31 Jan 2023

Robert

The only problem was the patio door didn’t lock. I stacked-up furniture against the door that would knock over and awaken me if intrusion. Other than that it was a clean quiet place.

Leisure Self

10/10

Exceptional

14 Nov 2022

Verified traveler

Great Stay

Would certainly stay there again

Self

10/10

Exceptional

04 Aug 2022

Michael

Newly renovated, incredibly clean and wonderful staff. Bare bones hotel but there is a cafecito one block away for breakfast and a shopping mall across the street. You are about a 10 minute drive to the beach and 5th Avenue. Can't beat the price. There is a small pool and parking in the front and rear of the building.

Leisure Partner

10/10

Exceptional

24 Jul 2022

HERVE RENE JEAN

Le personnel était accueillant et sympathique je recommande et prêt de Centro maya very pratique

Leisure Family

10/10

Exceptional

17 Jul 2022

Vincent

Amazing !!

Leisure Family

8/10

Excellent

17 Jul 2022

Edgar

El precio versus lo que recibes es muy bueno. La limpieza es muy buena, y el servicio es bueno

Leisure Family_with_children

10/10

Exceptional

14 Jun 2022

Verified traveler

Stay overnight and go!

It was ok just to sleep and go. I will no stay for more days.

Friends_and_family Family

8/10

Excellent

12 May 2022

Cindy

Reasonable for the price simple and sweet

Leisure

8/10

Excellent

28 Apr 2022

Sahar

The staff were very friendly, hotel was decent for price and clean. the pool was tiny! Looked larger in pictures. Surrounding area not the safest and only like 5 parking spots in front, otherwise you have to park in the back which doesn’t look safe at all

Leisure Family_with_children

8/10

Excellent

27 Apr 2022

Maria

The service, check in was easy and fast courtesy and friendly

Leisure Friends

10/10

Exceptional

07 Apr 2022

Lisa

This hotel was great. Clean rooms, friendly and helpful staff, nice peaceful little pool and in a good location. Everything you need is right across the street. Short cab ride to 5th Definitely would stay again.

Business_and_leisure Partner

8/10

Excellent

02 Mar 2022

Alexieyi

Muy bueno por el precio

Leisure Family

8/10

Excellent

27 Feb 2022

Alexieyi

Todo estuvo como debe ser. Por el precio justo lo que recibes o sea todo bien

Leisure Family

8/10

Excellent

16 Jan 2022

Fellesha

This property was 8 mins from Playa del Carmen strip very convenient location.

Leisure Friends

8/10

Excellent

10 Jan 2022

Jerry

Very good wifi. Big tv and good cable. Close to a mall. Very basic hotel but very reasonably priced.

Leisure Self

8/10

Excellent

05 Jan 2022

Joseph

ONE OF MY FAVORITES

NICE PLACE, BEST TV ( REALLY BIG HD) AND INTERNET SYSTEM. NICE POOL AREA

Self

10/10

Exceptional

04 Jan 2022

Mau

Sencillo Pero Bonito

Hotel Sencillo pero limpio y bien ubicado frente a la Plaza Centro Maya.

Friends_and_family Family

4/10

Poor

25 Dec 2021

hortencia

This hotel is very basic. Internet was not working/we could not connect. Amd they give you no covers besides the sheets on the on beds. Very disappointing even if was for only one night

Leisure Family

6/10

Pleasant

23 Dec 2021

Dyana

The hotel is very basic with no restaurant or amenities; good for a couple of nights stay, probably not best for a 6-night stay, which is what we did. When we got there, we noticed a stain on the sheet, and asked for a clean one. We informed the maid and the manager. After about an hour with no response, we went back down with a picture of the complaint, they handed us a sheet and we changed it ourselves. We also went 2 days without hot water. The first day we didn't say anything. The second day we were told our hot water heater had been turned off (they apparently have individual heaters for the rooms). They went to the boiler room and turned it back on, so keep this in mind if you have an issue. The ability to speak some Spanish will be greatly helpful to you! If you are an American, think of this place much like a Super 8 or Motel 6... a good place to sleep, but not advised for a long-term stay. There is laundry a few minutes away and a grocery store, bank and mall across the street.

Leisure Family

10/10

Exceptional

01 Dec 2021

Beyda

Best option

Great service and location.

Friends_and_family Family

6/10

Pleasant

14 Nov 2021

Zoltan

Friendly staff
Clean rooms
Wifi unreliable, if you need it for work - it may not be always available
Location is by far teh worst a spect. On the other side of a busy highway , if you decide to walk to the centre, you can either cut through Ejilad by d

6/10

Pleasant

20 Oct 2021

ERIC PAUL

The staff was pleasant and professional.
The best amenity is the pool.
Although somewhat nice inside, the property is off the beaten path. Noisey from passing traffic. Seems as if there is some interior construction going on.

Business_and_leisure Self

8/10

Excellent

06 Sep 2021

Jay

Highly recommended.

Wonderful stay, excellent service, a few hiccups occurred with water and power, but nothing too concerning and were quickly resolved. Rates were amazing too.

Friends_and_family Family

10/10

Exceptional

16 Jul 2021

Verified traveler

Very clean, good price

Leisure Family

8/10

Excellent

10 Jul 2021

GUILLERMO

Muy buen servicio y muy limpio, recomendado
estacionamiento muy pequeno, ruido de maquinas por obras en calle posterior de hotel, un poco de ruido en laberca por musica de otros huespedes

Business

10/10

Exceptional

30 May 2021

Phil

Great place. Convenient.

Friends_and_family Family

10/10

Exceptional

17 May 2021

Jens

Lovely, comfy, friendly hotel

Fantastic price/value ratio
Friendly front desk (thanks Suri for all your help)
Spacious clean modern rooms
Great Aircon
English TV channels via Sky (you may need to change the settings to English on the sky remote)
Massive comfortable bed.
Quiet location and easy parking.
Free hot/cold water dispenser in reception.
Nice enough pool with sunbeds and chairs
50m to Oxxo (like 7eleven) and across the street from Centro Mayo, a biggish shopping centre with a huge Soriana supermarket, McDonalds and food court.

Some tips: as the hotel is not near the beach you can simply take your car and park it at Walmart Playa del Carmen (free) and walk 4 min to Quinta Avenida and 6 minutes to the beach. Alternatively plenty of parking near Quinta Avenida for 10pesos (50ct US) per hour.

Lots of Covid testing stations along Quinta Avenida in case you need an Antigen or PCR Test before flying home. Prices between 400-600pesos for Antigen Test and 1800-2000pesos for PCR Test.

I would stay here again without hesitation.

Maybe it was my room but occasionally the internet just didn't work (it always worked in reception).

Self

10/10

Exceptional

22 Apr 2021

Miguel

Great location for Xcaret tours!

The place was up to date great place to stay if you are planning to visit Xcaret parks like we did close about lwss than a 10 min drive and same for 5th ave. Cheap and great places to eat around the hotel like the mall right across great breakfast

Partner

10/10

Exceptional

18 Mar 2021

Verified traveler

The service was very good. The staff was very nice and gave us more information of the beach and restaurants and ways to save money.

Friends_and_family Partner

10/10

Exceptional

31 Dec 2020

Salvador

The room that was provided was clean. A/C worked great.

Leisure Partner

10/10

Exceptional

15 Dec 2020

Yuriy

Nice new hotel for one night.

Nice small hotel. Clean, new. Very good option if you stay for one night after Xcaret. Near shopping center, Starbucks and McDonald's.
Price unbelievable low, you can't beat it!

Friends_and_family Friends

8/10

Excellent

21 Nov 2020

Joseph

NICE , ECONOMICAL HOTEL

THE HOTEL WAS VERY NICE AND CLEAN. THE TV WAS HUGE... JUST WISH THEY HAD A FEW MORE ENGLISH CHANNELS. OVERALL I WOULD RECOMMEND THIS HOTEL. IT HAS A GOOD LOCATION ACROSS FROM THE MALL AND GROCERY STORE

Self

10/10

Exceptional

26 Jul 2020

Enrique

Hotel Ambra is awesome! Highly recommended.

This Hotel was comfortable clean and safe and staff was really friendly . The Price was very reasonable. It had all the accommodations I needed and close to Buses and shopping center. I would recommend to all traveling on a budget to save money to do activities with Family.

Friends_and_family Family

10/10

Exceptional

19 May 2020

Verified traveler

It was all new. Friendly staff Good price and great location

Friends_and_family Family

8/10

Excellent

12 Mar 2020

RandFT

Check in was easy
Staff friendly
Internet worked well
Nice hot shower
Our room faced the road and it was noisy

Leisure Partner

10/10

Exceptional

30 Mar 2026

rafael

Excelente para descansar

Friends_and_family Family

8/10

Excellent

22 Mar 2026

JOSE PABLO

SI FUNCIONO BIEN

Friends

10/10

Exceptional

15 Mar 2026

Luis Fernando

Si funcionó el aire acondicionado

Family

8/10

Excellent

01 Mar 2026

Yesenia

La habitación es confortable, nada extraordinario pero si cómoda y agradable, bien con todo exepto que hay que pedirlo en la recepción, sin embargo los precios y el servicio son buenos.

Family_with_children

10/10

Exceptional

21 Feb 2026

Santiago Cortés

Excelente lugar para hospedarse, solo que la alberca no tiene calentador

Partner

10/10

Exceptional

31 Jan 2026

Miguel

Las habitaciones están cómodas y es un hotel muy limpio

Partner

4/10

Poor

25 Jan 2026

Juan Pablo

Hotel sin colcha, había cucarachas

8/10

Excellent

28 Dec 2025

ROSA EDITH

El personal fue amable y la ubicación es practica.

10/10

Exceptional

20 Dec 2025

Graciela

No mencionan que se debe de pagar un impuesto adicional.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Cristina

La habitación doble es muy amplia, los empleados de recepción son solo educados \" no muy amables\" hay diferencias. El estacionamiento es insuficiente al menos el segundo día de mi estancia no alcancé lugar

Leisure Family

2/10

Poor

03 Dec 2025

Karen

Dos dos

10/10

Exceptional

10 Sep 2025

Maria

Es lo que se necesita. Limpie, bien ubicado, todo bien

Family

10/10

Exceptional

08 Sep 2025

Andres

Super bien ubicado, cerca de centro comercial, habitaciones amplias y limpias, y cuenta con estacionamiento

Leisure Family_with_children

10/10

Exceptional

08 Sep 2025

Andres

El persona de recepción muy atento y amable.
Las instalaciones se encuentran muy ubicadas, frente a un centro comercial, Oxxo en la esquina , literal a 10 metros, cerca de restaurantes, y las habitaciones muy limpias, y amplias.
Sin dudarlo me hospedaria nuevamente aquí.
Muy recomendable

Leisure Family_with_children

6/10

Pleasant

03 Aug 2025

Juan

No hay servicio de restaurante ni servicio de cocina, tampoco hay frigorífico donde puedas guardar alimento. El alimento unicamente se puede conseguir en la plaza y en el Oxxo (sin que necesite refrigeración porque no hay donde). No ponen toalla de manos.

Leisure Friends

10/10

Exceptional

17 Jul 2025

Marco Antonio

Todo bien

10/10

Exceptional

15 Jul 2025

Raul

Ubicacion muy comoda y habitacion amplia.

Leisure

10/10

Exceptional

08 Jul 2025

Juan

Muy buen hotel

Business Friends

10/10

Exceptional

29 Jun 2025

PEDRO

Super bien

10/10

Exceptional

28 Jun 2025

Hugo

Muy buen hotel … recomendado

Leisure Family_with_children

10/10

Exceptional

22 Jun 2025

Gerardo

Bien

Self

10/10

Exceptional

16 Jun 2025

Maria fernanda

Es la segunda vez que me hospedo, el hotel es tranquilo y seguro. La relación precio/calidad es bastante buena

Leisure Family_with_children

10/10

Exceptional

15 Jun 2025

Maria fernanda

Buena relación precio calidad

Leisure Family_with_children

10/10

Exceptional

12 Jun 2025

PEDRO

Cercana a un restaurante excelente, salir de la ciudad es muy fácil

Business Friends

10/10

Exceptional

12 May 2025

Enrique

Excelente relación Calidad-Precio

Excelente ubicación e Instalaciones

Friends_and_family Family

10/10

Exceptional

14 Apr 2025

Claudia

Solo un poco de ruido porque se ubica en una avenida frente a la plaza

6/10

Pleasant

19 Mar 2025

SUSANA

En la habitación no contaba con toallas para manos y para el piso del baño, también no tenía colcha y la sábana no fue suficiente porque el aire acondicionado enfriaba mucho

Leisure Partner

10/10

Exceptional

17 Mar 2025

Denisse

todo muy bien

10/10

Exceptional

14 Mar 2025

HUGO ALFONSO CARMONA

Todo excelente

8/10