Name: The Empresa Hotel
Address: Oberoi Complex, Off New Link Road, Andheri (West), Mumbai, 400053, IN

2/10

Poor

07 May 2026

Karan

not a good hotel, not 4 star. lobby not got ac.
rooms are alright
wifi is terrible,
the bottled water is not bisleri(actual bottled water)

Self

2/10

Poor

27 Nov 2025

Mukesh

I will never stay there, bad staff, poor service, fly and mosquito at breakfast, they don’t give extra towel, they refused for any service you need, only give hand and bath towel, they don’t give face towel, very unprofessional and unhelpful staff

Business_and_leisure

8/10

Excellent

18 Feb 2025

Vijaykumar

Need to make wifi excess easier.

Friends_and_family Family

6/10

Pleasant

28 Jan 2025

Amar

The property it self is nice hotel, nice helpful staff etc.

There was an issue with the twin beds I think mattresses need to be changed to more comfortable ones and also the beds did not seem level, not sure, also pillows were very high.

Another issue is the mosquitos in the ground floor restaurant, something needs to be done to try and protect the diners.

Leisure Family

10/10

Exceptional

28 Dec 2024

Amit

A one property in Andheri West and staff also tooo Gud.

Business_and_leisure Self

8/10

Excellent

22 Dec 2024

Chandrashekar

Good

6/10

Pleasant

23 Nov 2024

Monika

Great location but inconvenient WiFi rules. Amenities are outdated. Overpriced for the quality of rooms.

Leisure

8/10

Excellent

14 Nov 2024

Gurdeep

The hotel was clean and staff very accomadating. The pool is on the roof, but no sun beds provided or sun shades. Very difficult if ypu wish to relax and swim. The hotel should consider supplying these essential items which other hotels do give.

Leisure Partner

10/10

Exceptional

09 Nov 2024

Sudhir

Friendly zone

Very friendly staff

Business Family

8/10

Excellent

30 Jun 2023

paresh

Good breakfast

8/10

Excellent

25 Mar 2023

Sudha

Staff were excellent - friendly and professional.

Leisure Family

10/10

Exceptional

07 Feb 2023

Sushma

Lovely hotel

Very pleasant stay. Stayed there for 13 days. From day 1 until the last day the stay was very comfortable. Clean, service, food every bit of the stay was very good. The staff and the managers were always welcoming and very helpful. The breakfast was also amazing. Definitely recommend this hotel to all.

Friends_and_family Family

4/10

Poor

24 Nov 2022

Parjit

Hate when the guests are not allowed. Bathrooms were not deeply cleaned.
Friendly staff, convenient transport

Business_and_leisure Friends

10/10

Exceptional

19 Nov 2022

Nasrin

Very clean, friendly staff, great food and room service.

Business_and_leisure Partner

6/10

Pleasant

14 Sep 2022

Verified traveler

Service was good but the hotel deserves a 3 rather than a 4 star rating. The rooms and furniture are old, the blanket cover was torn and the mattresses were too soft and unsupportive.

Friends_and_family Family

6/10

Pleasant

13 Feb 2022

Ivan

Staff was nice, hotel was clean with the exception of these tiny bugs everywhere. Had to keep my belongings in my suitcases zipped up

Leisure Self

10/10

Exceptional

04 Jan 2022

kuldeep

Comfortable stay and friendly staff

Comfortable stay with nice location near major mall and very friendly staff.

Friends_and_family Family

4/10

Poor

18 Nov 2021

PANKAJ

Stay at Your Own Risk

The Empressa Hotel is not good for business travel. There is no business centre in the hotel and meetings in room are not allowed. The staff is not well versed with hospitality sector and their behaviour is not good.
The open air restaurant is a big risk if you are a vegetarian. The staff served me non-veg food though I had ordered vegetarian dish during my last stay here.

Business

6/10

Pleasant

18 Jan 2021

shailesh

It was ok ok situation.

No greetings or welcome at reception. Waited long time to check inn. Rooms is not that great. Mattress are not comfortable. Toilet and toiletries are not up to the mark. House keeping was good enough to stay. Linens were good but not Bath towels and napkins at vanity.

Friends_and_family Family

10/10

Exceptional

24 May 2020

Verified traveler

I had a great time., was mainly there for my mother's treatment in the hospital near by. But time spent was good at the property.

Business Family

6/10

Pleasant

02 Sep 2019

Nirupam

Breakfast service was pathetic. We did not have full breakfast as they tool hell lot of time to bring dishes despite reminders.

Friends_and_family Family

6/10

Pleasant

19 Aug 2019

Verified traveler

Can do better

Pleasant staff. But difficulty in connecting WiFi. Towels were not replaced and had to call. Food in the restaurant was very good.

Family

8/10

Excellent

10 Jul 2019

Anwar Shafi

Wonderful Stay.

A small Hotel but a huge impact on me. Staffs, Room, Breakfast, Amenities, Restaurant everything is wonderful.

Family

8/10

Excellent

25 Jun 2019

Verified traveler

Proximity to Lokhandwala was very useful. Friendly staff. Breakfast had variety and was fantastic. Room size was a bit small though.

Friends_and_family Partner

8/10

Excellent

13 May 2019

Anupriya

Good . Food is good but breakfast was so so. Staff is courteous. Overall value for money

6/10

Pleasant

06 Mar 2019

Anita

Beautiful Hotel with Amazing Breakfast

Empresa Hotel is beautiful hotel with excellent rooms and close to shops and restaurants. Very disspointed with Wifi we were 5 people in total in 2 rooms and was given wifi for 1 person per room, general standard with hotels around the world is 2 per room. Empresa really need to change this. We asked for an extra bed and this was ready when we checked in and we had to wait so long. Also felt amenties like toilet paper, soap, towels was very limited in our room when we had 3 people in 1 room and staff and management were aware of this. Toilet paper quality can be improved as this is lovely fancy hotel and the toilet paper received is quite poor.We had to constantly ask for these small items whereas housekeeping should of been notified.

Breakfast was fabulous and so prompt. If you order from their menu it came out so quickly and was very delicious. Staff working at breakfast were so helpful some names Vishal H and Praveen. Music playing during breakfast was great and the atmosphere is there and helps you start the day feeling energic.
Rajan was so lovely and very helpful with organising our Uber and helping with our luggage. Staff are amazing and help you. Overall beautiful hotel extremely clean with efficient staff and spacious rooms.

Family

8/10

Excellent

03 Jan 2019

Noora

Neat, modern hotel in northern Mumbai

The hotel itself is very nice - modern, neat and spacious rooms that are in good condition. Comfortable beds, complimentary water. Only minuses were that shower water took a while to heat up and the key cards reset very easily. The ground floor restaurant and terrace was very nice. Very good breakfast with a small buffet of juices, bread, fruits, muesli etc and to-order plates of local and western breakfast foods. The overall service was very kind and polite, though occasionally slow e.g. with the breakfast service, with mixed up orders. It also took some time to restock e.g. toilet paper to the room. Nevertheless, would recommend if looking to stay in this area!

Partner

6/10

Pleasant

14 Dec 2018

Verified traveler

Very poor services, hot water not working, very few verity in breakfast.

6/10

Pleasant

31 Aug 2018

anoop

its diffrent than how its luk in photos
no water in pool

6/10

Pleasant

25 Aug 2018

Michael

Very nice and enthusiastic staff. Great food. Dinner and breakfast. Really exceptional. Bed was terrible, room very nice, great shower housekeeping B-

8/10

Excellent

24 Aug 2018

Verified traveler

New hote near Office area

Hotel is new and some cab drivers do not know location. Had problems reaching hotel from Airport. Check in process was smooth. Breakfast was good and nice.

8/10

Excellent

16 Aug 2018

Hassan

Nice hotel and close to business and malls...I liked the green theme ofg the dining area

4/10

Poor

08 Apr 2018

Supriya

Would not recommend

Lot of service issues like no towels or bathrobe (not provided even after complaining) Layer of dust on furniture. Torn bedsheets. Issue with the door lock for 4 days in a row and could not be resolved. Limited food options in room service.

Family

8/10

Excellent

19 Feb 2018

Allan

not an exciting area but a nice hotel

Nice hotel but the local area doesn't have much going on. whilst I was staying there it was a bit noisy and the walls seem to be super thin.... but overall the hotel was nice and the staff friendly

8/10

Excellent

19 Jan 2018

Richard

Much to like... but promise unfulfilled

If you have business in Mumbai Andheri West...
the Empresa is one of only a few 4-star Western-style hotels available.

There are some real positives here; The food items we ordered were delicious... the shower is world class (heat and water flow), and the bed large and comfortable. The room itself is very modern, even if a bit compact... (I'm going to find where to purchase a duplicate of the LED floor lamp!)

The only downsides are operational:
The restaurant, somewhat isolated on the 2nd floor, only opens for dinner at 19:30... the available option is to have the excellent food delivered by room service.

The rooftop pool and deck can be nice when the weather cooperates, but there is no obvious way to get a refreshing beverage ordered or delivered there. (No phone... No staff... No service)

The open ground floor patio across from the lobby is cool and inviting, with a tall 'green wall' behind it... and although it seems set-up for casual service... there does not seem to be any menu or signs indicating what might be available.

The housekeeping staff did a nice job of actually making-up the room... but had to be asked repeatedly for a floor towel, occasionally for more TP, and did not seem to know the difference between facial tissue (soft) and the identically-sized paper hand towels (NOT soft). ...my nose certainly did!

With attention to aligning the operational aspects with the marketing message, the Empresa could easily get to a 5-star rating.

4/10

Poor

11 Dec 2017

Glen

Mediocre

Smallest hotel bathroom I've ever seen. Bathroom towels were beach towels. Several bugs in the room. Window frame was aged and dirty. The poor quality of this hotel was evident all around. And they wouldn't allow me to cancel my second night at the hotel when I decided to move to a different hotel.

8/10

Excellent

03 Dec 2017

Andy

Extra charge at check out

They did not allowed me to check in early despite it was already close to noon. They charged Rs. 2000 at my check out, which supposed to be hold as deposit and now I have to spend time talking to my bank and write to them to dispute this. Total waste of time. Breakfast was at 7.30am, never encounter hotel offering this late.

10/10

Exceptional

27 Nov 2017

Verified traveler

One night stay instead of two

We had a reservation for two nights but when we arrived it was only for one night.

8/10

Excellent

15 Nov 2017

Aashina

fab stay for budgeted travel

It was great. staff was helpful in giving early check in.

4/10

Poor

04 Nov 2017

Verified traveler

Not impressed with Empressa

The building was good, looked impressive as did the decor.
All else was not so good. Check in was lengthy, Took them a while to find our booking. When we came back late that night, the night clerk informed us that there would be an extra charge for the third person even though we had booked a room for 3 people, Had to call the website I had used for the booking the next morning and they straightened it out with the hotel. Annoying to have to waste time doing this.
The rooms and bathrooms were small and the mattress sagged. We stayed for 3 nights, The first night we had one towel in the bathroom, the next night we had two, never did we have three though we were 3 in the room. There was only one small roll of toilet paper, each night we had to call and request another one from housekeeping. It came quick but again, annoying. The towels were of terrible quality.
We stayed at lovely hotels during our trip to India, unfortunately this was not one of them.

Family

6/10

Pleasant

11 Sep 2017

Jill

Not impressed with the Empressa

There were 17 light switches in my room. I spent far too much time turning on various light switches, and trying to figure out what switch went to which light. I never did figure out most of the light switches.
I could have really used 2 bath towels in the bathroom, instead of just one.
The bathroom was very small, and never enough toilet paper until I asked for more rolls.
For the amount of money I paid for this room per night, it simply was not worth it to me.

8/10

Excellent

29 Jul 2017

Verified traveler

Nice stay with very welcoming staff. However, the breakfast requires upgrade; so is the Wi-Fi in the room. Otherwise, happy to have stayed there.

Partner

8/10

Excellent

15 Jun 2017

Verified traveler

Good

WIP but good value for money.Friendly staff

Family

8/10

Excellent

06 Jun 2017

Verified traveler

Amazong boutique hotel !

10/10

Exceptional

01 Jun 2017

Verified traveler

great new hotel in the area. superb service !

10/10

Exceptional

28 Mar 2017

Verified traveler

Superb!

Personable staff, go out of their way to make our stay as comfortable as possible.

Family

10/10

Exceptional

24 Mar 2017

Verified traveler

Thoughtful and kind

The staff took excellent care of us. Thoughtful and kind staff.

Family

8/10

Excellent

17 Mar 2017

Verified traveler

Comfortable and kind

The staff have been so kind to my parents who are there because my sister is hospitalized nearby. My parents say the breakfast is delicious!

Family

10/10

Exceptional

27 Feb 2017

Jesse

New hotel, close to airport

Hotel is newly built. It's within walking distance to amenities like a local shopping mall and a short drive from the airport. Staff was very friendly and helpful.

6/10

Pleasant

18 Feb 2017

sanjay

Good location near airport / mall

New hotel facilities are yet to be completed good staff and maintenance, easy accessible location two malls nearby good food