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The Westin Yilan Resort

Yilan · Taiwan – China

Yuanshan Township, 268View location

9.0/10Excellent571 Reviews
Cleanliness9.2/109.2
Service9.2/109.2
Comfort9.4/109.4
Condition9.2/109.2
Neighborhood7.6/107.6
Amenities9.2/109.2
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  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Westin Yilan Resort

Nestled in the suburbs of Yuanshan, The Westin Yilan Resort is a short drive from the Taiwan Bowl & Dish Museum and Dahu Recreation Area. This luxury hotel offers 91 air-conditioned rooms, each featuring a minibar, espresso maker, and a pillowtop bed with premium bedding.

Guests can enjoy complimentary wired and wireless internet access, as well as a 49-inch LCD television. Private bathrooms include separate bathtubs and showers with spring water baths and complimentary toiletries.

Indulge in body treatments and facials at the resort's spa, or take advantage of the hot springs, 24-hour health club, and outdoor pool. The Westin Yilan also boasts two restaurants, including Seasonal Tastes, which offers local and international cuisine. A 24-hour room service is available for added convenience.

Additional amenities include concierge services, complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. The hotel is conveniently located 7. 5 miles from Luodong Night Market and 7. 7 miles from Tangweigou Hot Springs Park.

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With a stay at The Westin Yilan Resort in Yuanshan, you'll be in the suburbs, within a 15-minute drive of Jiaosi Hot Springs and Taiwan Bowl & Dish Museum.

This family-friendly hotel is 13.8 mi (22.2 km) from Taipingshan National Forest Recreation Area and 0.9 mi (1.4 km) from Pangxie Mao Pao Park. Make yourself at home in one of the 91 air-conditioned rooms featuring minibars and espresso makers. Your pillowtop bed comes with down comforters and premium bedding.

Complimentary wired and wireless internet access keeps you connected, and 49-inch LCD televisions are provided for your entertainment. Private bathrooms with separate bathtubs and showers feature spring water baths and hair dryers. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.

Planning an event in Yuanshan? This hotel has 1335 square feet (124 square meters) of space consisting of conference space and a meeting room. A train station pick-up service is provided at no charge, and free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Parking height restrictions apply Car recommended LGBTQIA+ friendly Professional property host/manager Guests must provide health documentation Guests must provide proof of COVID-19 vaccination Property does not offer onsite COVID-19 testing Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Hot springs access available from 7:00 AM to 11:00 PM.
    • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • A car is recommended for transportation to and from this property.
    • Parking height restrictions apply.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • At check-in, guests must provide a record of full COVID-19 vaccination.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the train station. To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. At check-in, guests must provide a record of full COVID-19 vaccination. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
    • Property Registration Number 243
  • Minimal age
    18
  • Optional fees
    • Fee for self-serve breakfast: approximately TWD 638 for adults and TWD 385 for children
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

    English

    Chinese (Mandarin)

Nearby attractions

Taiwan Bowl & Dish Museum 1 km / 0.6 mi
Pangxie Mao Pao Park 1.4 km / 0.9 mi
Lipi Lake 2.4 km / 1.5 mi
Lin Family Historical House 2.7 km / 1.7 mi
Dahu Recreation Area 3 km / 1.8 mi
Taiwan Theater Museum 4 km / 2.5 mi
Beneficial Microbes Museum and Tourism Factory 4.2 km / 2.6 mi
Memorial Hall of Founding of Yilan Administration 4.8 km / 3 mi
Jian Hu Tang 4.8 km / 3 mi
Yilan Museum of Literature 4.8 km / 3 mi
Yilan Zhongshan Park 4.9 km / 3 mi
Yilan Distillery Chia Chi Lan Wine Museum 4.9 km / 3 mi
Luna Plaza 4.9 km / 3 mi
Kuchen Kennwort Museum 4.6 km / 2.9 mi
Yilan Sports Park 4.9 km / 3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 91
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Car hireExtra charge
  • Valet parkingExtra charge
  • Airport ShuttleExtra charge
  • Room serviceExtra charge
Show 36 more facilities & services
  • Laundry serviceExtra charge
  • Bicycle hire service
  • 24-hour securityExtra charge
  • Bellboy service
  • Hotel safe
  • Currency exchange facilitiesExtra charge
  • Lift access
  • Garden
  • Concierge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Bar
  • Restaurant: 2
  • Poolside snack barExtra charge
  • Conference room
  • Meeting room
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Children playgroundExtra charge
  • Kids’ club
  • Game roomExtra charge
  • NightclubExtra charge
  • SaunaExtra charge
  • Steam bathExtra charge
  • MassageExtra charge
  • Spa treatmentsExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Non-smoking establishment
  • Minimum check-in age: 18
  • DivingExtra charge
  • Table tennisExtra charge
  • FitnessExtra charge
  • Billiards
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE PREMIUMSUITE • PREMIUMSUI.PI

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Westin Yilan Resort

    SUITE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA TWO BEDROOMSVILLA • TWO BEDROOMSVIL.B2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Westin Yilan Resort

    VILLA TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 1 Bedroom • 102 m²SUI.B1-KG
    SUITE KING BED ONE BEDROOMPhoto unavailable4 photos

    Room overview

    Non-smoking room
    Room size
    102 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Westin Yilan Resort

    SUITE KING BED ONE BEDROOM

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    102 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE WITH BALCONYDOUBLE • DELUXE WITH BALCONYDBL.BL-DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Westin Yilan Resort

    DOUBLE DELUXE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BL-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUMDBL.PI

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Westin Yilan Resort

    DOUBLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA WITH PRIVATE POOLVILLA • WITH PRIVATE POOLVIL.PP-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    WITH PRIVATE POOL

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Westin Yilan Resort

    VILLA WITH PRIVATE POOL

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    WITH PRIVATE POOL

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.PP-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXESUITE • DELUXESUI.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Westin Yilan Resort

    SUITE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE ONE BEDROOMSTUDIO • DELUXE ONE BEDROOMSTU.B1-DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Westin Yilan Resort

    STUDIO DELUXE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.B1-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA WITH PRIVATE POOLVILLA • WITH PRIVATE POOL • 208 m²VIL.PP
    VILLA WITH PRIVATE POOLPhoto unavailable10 photos

    Room overview

    Non-smoking room
    Room size
    208 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Room type
    VILLA
    View / characteristic
    WITH PRIVATE POOL

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Shower
    • Bathroom
    • Electric Kettle
    • Disability-friendly bathroom
    • Bathtub

    Facilities with extra charge

    • Housekeeping
    • Slippers
    • Bathrobes
    • Toiletries
    • Wi-fi
    • Safe
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Minibar
    • Internet access
    • TV
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Westin Yilan Resort

    VILLA WITH PRIVATE POOL

    Room photos

    10 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    208 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Room type
    VILLA
    View / characteristic
    WITH PRIVATE POOL

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.PP

    Room amenities

    • Shower
    • Bathroom
    • Electric Kettle
    • Disability-friendly bathroom
    • Bathtub

    Facilities with extra charge

    • Housekeeping
    • Slippers
    • Bathrobes
    • Toiletries
    • Wi-fi
    • Safe
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Minibar
    • Internet access
    • TV
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO PREMIUMSTUDIO • PREMIUMSTU.PI

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Westin Yilan Resort

    STUDIO PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA KING SIZE BEDVILLA • KING SIZE BEDVIL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Westin Yilan Resort

    VILLA KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Westin Yilan Resort

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Westin Yilan Resort

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA PresidentialVILLA • PresidentialVIL.6S-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    Presidential

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Westin Yilan Resort

    VILLA Presidential

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    Presidential

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.6S-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BED • 43 m²DBL.DX-KG
    DOUBLE DELUXE KING BEDPhoto unavailable10 photos

    Room overview

    Non-smoking room
    Room size
    43 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Electric Kettle
    • Disability-friendly bathroom
    • Bathroom
    • Shower
    • Bathtub

    Facilities with extra charge

    • Tea and coffee making facilities
    • Safe
    • Balcony
    • Housekeeping
    • TV
    • Individually adjustable air conditioning
    • Ironing set
    • Internet access
    • Minibar
    • Wi-fi
    • Bathrobes
    • Toiletries
    • Slippers
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Westin Yilan Resort

    DOUBLE DELUXE KING BED

    Room photos

    10 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    43 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Room amenities

    • Electric Kettle
    • Disability-friendly bathroom
    • Bathroom
    • Shower
    • Bathtub

    Facilities with extra charge

    • Tea and coffee making facilities
    • Safe
    • Balcony
    • Housekeeping
    • TV
    • Individually adjustable air conditioning
    • Ironing set
    • Internet access
    • Minibar
    • Wi-fi
    • Bathrobes
    • Toiletries
    • Slippers
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO DOUBLE BEDS PREMIUMSTUDIO • TWO DOUBLE BEDS PREMIUM • 1 Bedroom • 79 m²STU.2D-PI
    STUDIO TWO DOUBLE BEDS PREMIUMPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Room size
    79 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    TWO DOUBLE BEDS PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Westin Yilan Resort

    STUDIO TWO DOUBLE BEDS PREMIUM

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    79 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    TWO DOUBLE BEDS PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2D-PI

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    The Westin Yilan Resort

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Westin Yilan Resort

9.0
Excellent
571 Reviews
Cleanliness
9.2 /10
Service
9.2 /10
Comfort
9.4 /10
Condition
9.2 /10
Neighborhood
7.6 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
27 May 2026
John
One of the best services I had from a hotel. Very friendly staff members.
Partner
10/10
Exceptional
17 May 2026
ChunChen
Good
Partner
10/10
Exceptional
19 Jun 2025
Aijer
Relaxing family trip. Good hot spring pool. Very friendly and polite staff. House keeping service is good!
Friends_and_family Family
10/10
Exceptional
16 May 2025
Maggie
An amazing hotel with fantastic amenities. The open air hot spring as well as the hot spring that came with the room was absolutely wonderful. Everything was clean and high quality, and there are a lot of things to do at the hotel that we didn’t feel the need to leave. Would recommend and would stay again should we come back to Yilan!
Leisure Family
10/10
Exceptional
10 May 2025
oliver
The front office staff was very nice and courtesy. Love the room they had place us in. High ceiling and the balcony facing the pond were beautiful. Definitely will come back when possible.
Business Partner
10/10
Exceptional
09 Sep 2023
CHI
The Villa pool is not senior friendly!!! Not safe !!
Leisure
6/10
Pleasant
17 Mar 2023
Cheuk Shing Simon
Hot spring tub in the room a little too small and the light above the tub was broken. Overall impression not as good.
6/10
Pleasant
22 Mar 2021
Verified traveler

Let’s talk about stinkin Roo-mors

In Yiran area, so far pleasant experiences at hotels such as Royal Chiao Hsi and MU JIAO XI HOTEL.

This is the first time I’m staying here through a friends’ super HIGH recommendation for the Westin, but the photos are definitely a lot nicer than what you see in person. I realized I’m never trusting that friend’s recommendation again haha.

We stayed one night in the deluxe room on the top floor.

Pros: good service, 3rd floor rooms have high ceilings, comfortable bed.

Cons: 1. the onsen tub is definitely a LOT smaller than expected (it can’t fit two people unless you like being a squatting loner in the tub). 2. Scenery is a parking lot. Would recommend guest to ask for the pond or the “tree” view. 3. What bothered me the MOST. the drainage smelled really bad. I felt bad because I thought it was my partner after using the toilet, but it was in fact sewage smell coming out of the pipe next to the toilet, we told the hotel staff but they just apologized and didn’t really comp us with anything, but it’s not their fault since we told them after we checked out and confirmed it was facility issue.

Still though, no matter how friendly the staffs were, they could have made a gesture since we did bare with the smell ALL night. Not to mention our friends staying in the suite a few rooms over had a broken tv (that’s a different story). Overall, it was a pretty disappointing try-out.
Partner
6/10
Pleasant
12 Jan 2021
Verified traveler
Great spacious room, but got bad allergy while staying there not sure why. The facility is new and nice, staff are helpful, but need improvement on their food also their overly-heated hot spring.. :)
Friends_and_family Friends
10/10
Exceptional
28 Nov 2020
Jiyoung

Excellent resort.

Very clean, comfortable and all staff was very kind. Hot spring was very nice.
The only downside to this hotel is that the swimming pool is smaller than expected.
Friends_and_family Family
10/10
Exceptional
09 Oct 2020
Charles&Lily
After my three days forest expedition in Taipin Shan National forest recreation area, my wife and I do need a resort for a complete rest and retreat. The Westin Yilan provided the wonderful place for us. We did enjoy our stay very much!
Leisure Family
10/10
Exceptional
13 Jul 2020
Verified traveler

nice hotel and staff

It’s very nice services and great environment. The hotel is new and clean, when I stay, it feels like overseas. I will like to stay again.
Self
6/10
Pleasant
15 Oct 2019
Joseph

Decent hotel at sub-optimal location

Hotel condition and service was good; however, the property is constrained by its size and (mediocre at best) location. Facilities tend to be smaller and is tucked into a residential neighborhood with few things around - e.g. when swimming in the (relatively smaller) pool, one of the neighbors was burning something and the smell permeated the entire pool area.
Family
10/10
Exceptional
06 Jul 2019
JACKY XUAN WEI
great hotel!
Family
8/10
Excellent
03 Apr 2019
Jin Taek
朝餐 is 越來越 弱.
this is 2nd time and purpose going your hotel 豊富的 朝餐.
but , a little bit disappoint at this time...
Family
10/10
Exceptional
08 Mar 2019
Verified traveler
The quietness enhanced oneself to relax.
Leisure Family
10/10
Exceptional
13 Jan 2019
Roald
the room was okay, but a bit dirty, I found a small spider next to my bed...
Partner
8/10
Excellent
18 Nov 2018
lai yee

Nice resort but nothing around

Nice Stay in Westin Yilan , however nothing in the local area and either google not correctly located Hotel as well, we almost get lost when return after dinner.
HOtel is new but I think need more facilities to support the business, especially nothing around. room was nice but it will be great have more choice of pillow and always too hard for me.
Partner
10/10
Exceptional
30 May 2018
Steve
Brand new hotel with Westin standard. Great services. It is unique in Yilan area. Will go back again.
Family
8/10
Excellent
20 May 2018
Verified traveler

Nice hotel, but there were lots of mosquitoes.

The staff was friendly and the facilities were nice, but there were lots of mosquitoes.
10/10
Exceptional
19 Jul 2026
Justin
因為入住的是Villa房，裡面空間與設備都令人滿意。
雖然一分錢一分貨，但也是值得。
Friends_and_family Family
10/10
Exceptional
10 Jul 2026
SHIH WEI
只要到宜蘭旅行，宜蘭員山威斯汀永遠就是唯一住宿的選擇！！
Partner
10/10
Exceptional
28 Jun 2026
Hui-Hsiang
早上可以在飯店不遠處沿著宜蘭河河濱步道跑步相當舒適!
Friends_and_family Friends
8/10
Excellent
05 May 2026
Yufeng
環境整潔舒適，客房餐飲服務多元方便好吃，員工親切。
Friends_and_family Family
10/10
Exceptional
29 Apr 2026
Hsin Kai
This was far exceeded my expectations, the best is the hotel staff, each and everyone of them are so friendly, great experience, will come again.
Friends_and_family Friends
10/10
Exceptional
23 Apr 2026
CHENG TENG
員工服務態度很好
Partner
10/10
Exceptional
08 Apr 2026
Willie
SPA很舒適，員工態度很好
Friends_and_family Family
8/10
Excellent
06 Apr 2026
YuChuan
房間很乾淨、員工服務親切
Friends_and_family Family
10/10
Exceptional
22 Mar 2026
Hsiaoping
規模不大，但相對其他westing較為安靜，客房乾淨、服務友善、熱情。
Family_with_children
8/10
Excellent
16 Mar 2026
Jen Hwa
沒使用。
8/10
Excellent
10 Mar 2026
Kuohui
房間部置挺棒，床墊軟硬適中。
早餐食物挺一般，服務人員推車吵雜！
Partner
10/10
Exceptional
23 Feb 2026
Tzu an
頂級
Friends_and_family Family
10/10
Exceptional
19 Feb 2026
Wenchi
不錯
Partner
10/10
Exceptional
14 Feb 2026
CHEN-MING
客房乾淨整潔 就床舒適好睡 露天風呂乾淨
Friends_and_family Family
10/10
Exceptional
07 Feb 2026
HSIANGWEI
服務人員很親切友善，房間床很舒服
Partner
10/10
Exceptional
24 Jan 2026
CHIEN YU
服務人員親切，整體服務完善
Friends_and_family Family
10/10
Exceptional
28 Dec 2025
Mei yi
非常滿意
Friends_and_family Family
10/10
Exceptional
14 Dec 2025
CHIACHEN
溫泉乾淨
Leisure Family_with_children
10/10
Exceptional
25 Oct 2025
David
房間乾淨舒適，員工素質優良，但房間的壁燈無法調整角度，在陽台進入房間的鋁門窗框邊緣發黴，需改善
Friends_and_family Family
10/10
Exceptional
24 Oct 2025
CHUAN YI
整體很好，但房間的淋浴間門會漏水，導致門外滲水嚴重，地墊也放不了，因為門打開會卡住，這個設計不良不太應該發生在一晚上萬的飯店品質
Friends_and_family Family
10/10
Exceptional
25 Sep 2025
WEN
服務人員很貼心友善，客房很寬敞舒適，露天風呂設備很用心。
Friends_and_family Family
8/10
Excellent
27 Aug 2025
YIN-CHEN

不符預期

第一次住到腹地這麼小的威士丁，有點傻眼，雖然房間很讚，但是游泳池、遊戲區、早餐都差強人意😓，連一張照片都不知道該拍哪
Friends_and_family Family
10/10
Exceptional
12 Aug 2025
Hsin-ying

舒適的度假氣氛

已經多次來訪，非常喜歡舒適的客房。這次覺得比較可惜是中間池水似乎不是很清潔，不知是否能整理？池水若清澈，感覺會比較好。
Friends_and_family Family
10/10
Exceptional
25 Jul 2025
LI WEI

值得推薦

環境與服務都很棒，床與寢具很舒適。
Friends_and_family Family
10/10
Exceptional
10 Jun 2025
KUO-CHEN
Good
Friends_and_family Family
10/10
Exceptional
07 Jun 2025
SHIHKAI
讚
10/10
Exceptional
19 Apr 2025
Chin-Fei
酒吧應該要提供半戶外休憩座位，讓人願意消費。
Leisure Family
10/10
Exceptional
06 Apr 2025
IFEI
飯店外圍 沒有什麼景點可以去！就好好泡湯 泡湯 再泡湯吧！
Friends_and_family Family
8/10
Excellent
27 Mar 2025
May
已經多次入住 不管湯或環境皆優 才會再度入住
Friends_and_family Family
10/10
Exceptional
15 Mar 2025
Verified traveler

很棒的體驗

裸湯區的清潔超級乾淨！房間很大還有陽台，服務人員都很親切，讓人很身心愉悅。
Friends_and_family Family
8/10
Excellent
23 Jan 2025
Kevin
浴室門沒有確實安裝，造成淋浴時水都外溢到外面區域
Friends_and_family Family
10/10
Exceptional
16 Jan 2025
Chih-Hui
整體環境設施服務都很好，唯一美中不足是去的那天寒流，泡陽台的湯屋溫度不夠超冷，最後還是回到浴室裡泡
Partner
8/10
Excellent
01 Jan 2025
hao-wei

功虧一簣！

旅館內日本餐廳很糟糕！
Friends_and_family Family
10/10
Exceptional
18 Dec 2024
Verified traveler

Nice onsen resort for family

Room and facilities are excellent, great variety of dining options as well. Staff noticed I was pregnant and offered extra care and help. Really great stay!
Partner
10/10
Exceptional
17 Dec 2024
YI WEN
二訪，飯店的硬體設施和人員依舊優秀，唯一不滿意的是入住當天下午到晚上，飯店旁的宮廟播放歌仔戲歌曲超大聲又很久，門窗緊閉還是聽得一清二楚，跟櫃檯反應想要換房間但無奈沒有空房，本來想入住安靜可以好好休息的飯店，結果沒想到蠻吵的！
Leisure Family
10/10
Exceptional
20 Nov 2024
KUAN-LIN
舒適
Friends_and_family Family
8/10
Excellent
26 Aug 2024
Verified traveler
住宿的經驗是好的。
我們自費在自助餐廳吃晚餐，菜色和餐廳的感覺要再加油。
另建議，餐桌在噴完酒精後要再用乾布擦乾。
Friends_and_family Family
10/10
Exceptional
25 Aug 2024
Yi-Fen
環境很棒
入住一樓卻沒什麼蚊子
早餐豐盛
櫃臺服務人員態度很好
Friends_and_family Family
10/10
Exceptional
17 Aug 2024
Kang Ta
此次入住大使套房對這個房型十分滿意，不論大小格局都讓人感到驚艷。
Leisure Family_with_children
10/10
Exceptional
04 Aug 2024
Verified traveler

短暫的休息走更遠的路

整體環境及設施很舒適，讓人很放鬆
Partner
10/10
Exceptional
03 Aug 2024
Kuo Jen
整體環境及設施很舒適，讓人很放鬆
Partner
10/10
Exceptional
25 Apr 2024
chinching
我們這次帶媽媽一起來入住，媽媽90歲年歲已高，酒店服務人員特別貼心，很週到服務我們，謝謝酒店所有員工。
我們入住很舒服，尤其媽媽對房間的舒適、景觀和房間泡湯設施更是讚譽有加。
Friends_and_family Family
8/10
Excellent
17 Mar 2024
Jung Chang
泡湯環境很好
不喜歡週圍環境
Leisure Family_with_children
10/10
Exceptional
09 Mar 2024
Chi-Fen

很棒的露天風呂

櫃台人員的服務態度專業又親切👍
CO 時仍會記住我們並問候。
晚餐於飯店內的日式餐廳-舞
價格非常合理且份量十足！
房間寬敞，最喜歡的是露天風呂！
乾淨整潔，還有蒸氣浴、桑拿浴
即使室內池，通風良好，非常舒服！
Partner
8/10
Excellent
29 Feb 2024
chia yuan
員工素質參差不齊
Leisure
8/10
Excellent
12 Feb 2024
Kang Ta
環境優美，但是早上偶爾會有雞啼聲做為天然的morning call。
服務及設施都不錯，唯獨房間的照明覺得不夠明亮，僅有此點較為不適應。
Leisure Family_with_children
10/10
Exceptional
25 Jan 2024
Kang Ta
房間燈光稍暗
Leisure Family
10/10
Exceptional
14 Jan 2024
CHIACHEN
Great
Leisure Family
8/10
Excellent
31 Dec 2023
chi-Hsiang

跨年之旅

比較需要改進的地方：
櫃檯人員說話有點小聲
房間清潔度有一點點不乾淨
洗手台上有雜物
陽台有蜘蛛網
床有點軟不太舒適

還不錯的地方：
餐廳服務人員態度很好
雖然地點偏僻
但是整體環境讓人很放鬆
房間空間很大
每間都有降版式湯屋
溫泉無色無味還不錯
Friends_and_family Family
10/10
Exceptional
22 Oct 2023
YI WEN
很滿意！很讚！
下次還會再次入住。
Leisure Family
6/10
Pleasant
16 Oct 2023
Verified traveler

服務和硬體設施品質有待調整

二次回訪入住不同房型，此回遇到和發現滿多不如預期的地方，對於一晚要價破萬的房價，在軟硬的的品質上，覺得應該要更嚴謹些才好。
問題說明如下：

1、check-in 時服務人員未明確告知有提供宵夜服務，是入住後再回到大廳詢問其他問題時，無意間聽到另位朋務人員正在告知住客有宵夜服務才知曉。不確定這宵夜服務提供了幾年或多久，因前次入住時服務人員也沒告知。並非貪圖宵夜，請別誤會。

2、這回入住有挑高屋頂的房型，發現內部硬體設施問題不少，例舉部份如下：

(1) 室內室外湯屋池子的砌磚和牆面多有龜裂，有些裂縫還不小，有足以刮傷的程度，這應是館方已知問題，但只有用矽力康簡易的做修補，觀感很差，安全性也不佳，有失格調。

(2) 室內衛浴的牆面(輕隔間)貼磗嚴重突起和有裂縫，完全無處理過的痕跡，是否表示房務品質相關的主管失職？

(3) 浴室乾濕分離密設施和度不佳，淋浴的水都會流到梳妝洗手臺的地面。
(4) 室內燈具、窗簾開關，有部份接觸不良的情況，必須多次用力切換開關才有反應，特別是窗簾開關，真的很糟。

(5) LCD 電視感覺是很草率的用螺絲鎖死在一根鐵柱上，只能在固定角度看電視，至於鎖不牢固的情況，用束帶來不牢固的固定是正解麼…

(6) 承上 LCD 電視的問題，電視左高右低(或右高左低)，因鎖死無法調整，視覺感受很不舒適。

(7) 電視背面、窗簾(布簾和紗簾)，以及一些角落，有明顯積累的灰塵。

(8) 折疊沙發床有些明顯的滿大的汙點，可能是歷來住客不小心噴了果汁或酒水留下的，看著這痕跡，不知是沒清潔或清不掉，看著覺得觀感不佳。

可惜沒拍照片，沒想到可以來留言。
看倌們就隨意看看吧～

有待改善的說了，也來說說覺得不錯的吧。

1、接駁車服務很不錯
2、日式料理廳廳值得一試
3、Buffet 也不錯，有基本應有的水平。
4、露天風呂很棒

真實入住心得，若有造成館方不快，還請包涵。
Partner
6/10
Pleasant
10 Oct 2023
Verified traveler
早餐素食太少選擇
Friends_and_family Family
10/10
Exceptional
26 Sep 2023
CHIACHEN
很好
Leisure Family_with_children
4/10
Poor
25 Sep 2023
Verified traveler

CP值不高，晚上睡覺管線有雜音

晚上睡覺一直有管線的異音，影響睡眠

飯店提供的宵夜只有滷肉飯與排骨湯，比較簡陋
Partner
4/10
Poor
23 Sep 2023
Ryan
隔音不太好 早餐不好吃東西受潮
洗手台把手老舊
Leisure Family
8/10
Excellent
25 Aug 2023
Hsiao chi

用餐環境

希望餐廳恢復桌面胡椒鹽罐
Partner
10/10
Exceptional
01 Aug 2023
Chia-lin
浴袍只有一個規格，老人家變矮了無法著用有點遺憾，建議可以多一個規格，可以讓小朋友或老人家方便著用。
Friends_and_family Family
8/10
Excellent
28 Jul 2023
Rina
とても綺麗でゆっくりとした時間を過ごせました。
Leisure Family_with_children
10/10
Exceptional
18 Jul 2023
Pei chou
能有更多的遊樂設施
Leisure Family
10/10
Exceptional
24 Apr 2023
Pei-I

可期待的住宿，美中不足的噪音

床墊非常舒服，隔音不是很好，半夜也有莫名的突然聲響從天花板或是牆壁傳出
Partner
8/10
Excellent
13 Feb 2023
Verified traveler
Staff was not very professional, waited for around 10mins to check it
Kept checking my ID / cellphone and doesn’t seem to understand what’s going on
Friends_and_family Family
10/10
Exceptional
14 Jan 2023
HEEWUNG
의란의 위엔샨 온천 리조트, The Westin Yilan Resort,
최고의 실내 시설, 쾌적한 분위기, 최고의 온천 시설과 온천수, 깔끔한 아침 식사 & 저녁 야식까지 제공을 해 줍니다. 휴양을 위한 최고의 리조트로 인정
Leisure Family
8/10
Excellent
02 Jan 2023
Verified traveler
房間雅致舒適，空間寬敞，比較可惜是日本料理普通，以這個價位的渡假旅館來說，希望晚餐的表現能夠更加提升，有許多日本旅館可參考，可讓旅館的服務更加到位
Friends_and_family Family
8/10
Excellent
02 Jan 2023
Tsaichieh
我們住的其中一間房出風口有長了長長黑黑的霉有點恐怖，有在便條紙上留言了
Friends_and_family Family
8/10
Excellent
27 Dec 2022
Verified traveler

露天溫泉不錯

房間剛入住時有種陳舊的味道. 開窗通風後好些.
房間很大, 不過整個飯店佔地不大. 飯店內餐廳也只有兩間. 建議開車去外面用餐.
露天溫泉不錯, 溫泉設施完善但比想像中的小一些.
早餐不錯, 種類多樣.
客廳的電視很容易會跟房間的電視一起連動兩台一起開.
Friends_and_family Family
10/10
Exceptional
20 Dec 2022
KEN CHIH

Great hotel!!

很友善的環境，很棒的服務，很舒服的泡湯！
Friends_and_family Family
8/10
Excellent
18 Dec 2022
Penny
bed was super comfortable!!
8/10
Excellent
15 Nov 2022
SHU-MIN

差強人意的五星級酒店

飯店本身有五星級的水準，但服務人員缺乏熱情，是美中不足的地方。

房間太暗，需求協助，一直到第三次到櫃檯說明需求才得到一個閃個不停的燈

游泳池落雨松的落葉，也必須自行處理。其實這點就蠻差勁的。
Friends_and_family Family
10/10
Exceptional
09 Oct 2022
Chang

溫泉池很棒

很喜歡房間的設置，有2個溫泉池，漂亮的花園
Friends_and_family Family
4/10
Poor
08 Oct 2022
Iting

環境清潔需要再改善

櫃臺一位疑似是主管的先生協助Check in，但很明顯專業度不足，協助房客CI時，在房客面前把房客晾在一旁指正其他員工，這樣觀感實在不是很好，讓人感覺很心不在焉。Hotels.com gold其實沒有禮遇都不會有。
一進到房間就看到沙發上有污漬和幾根長長的毛髮，房間環境很多灰塵頭髮，毛巾和浴巾、浴袍都多處脱線了還不更新。
續住打掃雖有更換毛巾浴巾，但把浴袍收走後卻沒有補上一套浴袍。
露天浴場的化妝台區域很髒，滿地的頭髮。洗澡間很多霉斑，防水膠條都掉了也不更換。備品給的很小氣，基本的化妝水保養品都沒有。
早餐還不錯，但是常常看到果蠅飛來飛去。
飯店區域很小，沒有什麼設施可以用，除了溫泉很不錯外，真的沒有什麼值得再來的地方，且目前價錢真的太貴了。
Partner
10/10
Exceptional
03 Oct 2022
Verified traveler
建材品質佳
Friends_and_family Family
6/10
Pleasant
13 Sep 2022
Verified traveler

웨스틴 이란 리조트 후기

객실 양면이 큰 통유리로 되었는데, 한쪽은 호텔 바깥 경비쪽과 마주치게 되어있고, 다른면은 주변의 집들과 아주 가까워서 커튼을 치고 있어야되는 아주 불편한 설계구조임.

1층로비데스크의 서비스 응대는 체크인 체크아웃시 다 대체적으로 딱딱하고 부드럽지 못한 태도와 분위기 임.

청소상태는 양호 함.
Friends_and_family Family
10/10
Exceptional
29 Aug 2022
Yukiyo

期待三天兩夜的二訪

19:30 晚餐時段人數較少, 可以好好吃飯. 可以延長 30min會更好. 素食訪客需預訂, 現場素食菜色很少...
入住 Room 102 & 103, 發現 102 似乎少一門紗窗但 103有兩門, 不確定是自己眼睛不好沒找到紗窗導致蒼蠅飛進房內.
晚上泡湯聽著蟬鳴, 看著天空讓自己好好休息很舒服.
早餐時段中規中矩, 油條很硬但無糖豆漿不錯喝. 素食菜設很少但有中式早餐還 OK.
泳池 & 獨木舟沒使用很可惜, 二訪時再去
Friends_and_family Family
8/10
Excellent
28 Aug 2022
Verified traveler

服務態度

整體來說不錯，辦理住宿及退房人員如服務禮儀更親切會更好。
10/10
Exceptional
18 Aug 2022
Hui-Ling
房間設施很舒適，就是招牌跟停車塲設計不夠大氣
Leisure Family
10/10
Exceptional
18 Aug 2022
Verified traveler
大房間，室內設備非常乾淨服務很好，
Friends_and_family Family
10/10
Exceptional
27 Jul 2022
Verified traveler

度假villa

入住villa整體很舒適放鬆，有私人泳池，待在飯店整日也可以

Friends_and_family Family
8/10
Excellent
12 Jul 2022
Hsin-Ju

泡湯好選擇，早餐選項少

戶外露天湯池不錯，早餐選擇不多，餐廳小，座位被安排在入口處，非常不舒服
Friends_and_family Family
8/10
Excellent
04 Jul 2022
LI JU

硬體設施景觀都不錯，服務品質要改善

隸屬在國際萬豪酒店是國際級的酒店，因此我們會以比較嚴苛的標準去評論，畢竟價格也不便宜四人房需要12000元以上，位於比較偏僻的員山鄉，旁邊是福地與住家，硬體設施是頗不錯的，酒店設計舒適，很有國外渡假村的感覺，停車駐衛警都很機靈親切不錯，櫃檯checkin 與退房人員動作都很積極專業，入房前也有專人介紹（講話快了點），房間也設計的很不錯，簡約日式舒適，還有很大的陽台，自己有湯屋很讚！床與棉被枕頭也很舒適。
但餐廳與酒吧服務人員可能就是約聘或是工讀就不太ok了，例如早餐我正在煮麵，工作人員沒跟客人打個招呼就突然從我身邊直接開始整理食物，（可能覺得我弄亂她管理區域）碰到我身體也沒反應。
去深夜酒吧喝酒，點餐對酒不熟，唯有熟悉酒的bartender 她只有一個人，人手嚴重不足根本應付不來很多客人的點酒，點個酒約20分鐘以上才來，忙到連最基本的杯墊都沒有。不能怪她因為她一個人根本忙不過來。這是管理的問題，週末要多加派人手，何況我們是自費喝酒的客人，不是去吃免費的宵夜。我們同一層附近房間有人點room service ，深夜我們就看他們已吃完餐盤放在門外，直到我們隔天早上去吃早餐餐盤原封不懂還是放在門外面，沒人收拾，也容易會害其他客人踢到或是吸引蟑螂螞蟻，5星級酒店不應該有這種事情。還有身為渡假村泳池怎麼可以那麼小？還在地下室！根本只是小孩泡水池，傻爆眼⋯
房務部分我們房間的沐浴乳竟然是壓兩下就沒有了，表示前一組客人退房房務部分沒檢查沒補，浴室蓮蓬頭水有夠弱。房間的藍芽喇叭無法連線使用。
最後讚許一下最後退房幫我們拍照的美麗櫃檯人員，很會拍照，很熱心，謝謝她！
基本上是漂亮的度假酒店，希望能改進服務品質。
Friends_and_family Family
10/10
Exceptional
17 Jun 2022
Kang Ta
房間寬敞舒適,室內外各有一個溫泉池令人驚豔
Leisure Family

Location & surroundings

The Westin Yilan Resort
Yuanshan Township, 268, Yilan Country, Taiwan – China

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The Westin Yilan Resort

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