Name: Metro Residences Hotel
Address: 9 Ruelle Casimir Charrier, Cap-haitien, HT 1110, HT

10/10

Exceptional

23 Nov 2025

Eve

Thanks

2/10

Poor

13 Nov 2025

Dino

I was nerve able to go to the hotel because of security issues that

2/10

Poor

04 Oct 2025

Jemson

No wifi, no phone services, no Restaurant and nothing close.

Leisure Self

10/10

Exceptional

03 Oct 2025

Murielle

Vraiment bien très propre très class

2/10

Poor

25 Sep 2025

Jhonny

Bad experience, they didn’t give key for my room. Unfortunately, I lost 2 envelopes one had $ 2000 us, the other one $500 us. I wanted to buy something to eat, they told me don’t worry about my stuff, I could go to buy. Arriving home, when the money owner came to take it, I didn’t see it in my bag.

4/10

Poor

19 Sep 2025

Siegfried

Didnt really llke it! Very poor Breakfast.
No dining facilities!

Staff wasn't really sympathetic. Only one was ok

10/10

Exceptional

10 Sep 2025

Stephanie

Very nice place I had an amazing night and the staff were amazing

Leisure Self

2/10

Poor

08 Sep 2025

Yvette

The room decor very creepy. They turn off the AC in the middle of the night. Mosquitoes, humidity. Very uncomfortable to sleep.

Business_and_leisure Family

10/10

Exceptional

05 Sep 2025

Jonathan

Great place

2/10

Poor

30 Aug 2025

Marcel

Does not have a minimum.

2/10

Poor

19 Aug 2025

Kareen

We could not find the hotel, we tried the phone number and it did not work. In the description it says that the hotel is 7 min away from airport. Noone in the area had heard of it. I had to book another hotel

Friends_and_family Family

6/10

Pleasant

13 Aug 2025

Peterson B

Poor light in the room. Bad internet signal . They need to upgrade their tech equipment

Business Self

4/10

Poor

10 Aug 2025

Guebolle

Air conditioning wasn’t provided like it was mentioned in the facility

10/10

Exceptional

01 Aug 2025

Angeline

I highly recommend this place. It is very affordable, you get serve breakfast, the staff is very nice and helpful. I really enjoyed my stay there. I will definitely stay there again.

Leisure Partner

2/10

Poor

28 Jul 2025

Marcseau

No good

8/10

Excellent

14 Nov 2024

Romon

Cooked food for guest

Leisure Self

6/10

Pleasant

10 Aug 2024

Diela

I like it it’s clean and quiet
I didn’t like the part of no TV and no A/C
Furthermore they told me they didn’t cook after I paid for my breakfast online at last they brought me something to eat before I left

Business Partner

4/10

Poor

08 Nov 2023

Bessie Anastha

Could have done much more. Paid for breakfast but I was served what I could purchase on the street.

Leisure Family

6/10

Pleasant

17 Jul 2021

geraldine

A diamond chip in the rough

This Hotel have signs that it was a nice place to stay before covid. There are some improvements the owner is addressing such as plumbing. Being without guest for a couple years and the owner was really not expecting us as he had cancelled all bookings, the generator for the AC was not primed. However, the owner was the epitome of hospitality
His staff on hand quickly found a room with an old fashion electic AC that worked quite well. The room was quickly dusted and a small fridge was moved into the room
The linen was clean and next morning the front desk staff brought us hot coffee. They really tried to accommodate us. The decor is native to Haiti. The location is in the central area of Cap City but on a quieter side street.
I think once the improvements to the plumbing issues are made and the entry treshold tiles replace, some cleaning up of the entry courtyard etc is done it will again reflect the vibrancy it must have had before the 2 years neglect occurred. I must add that I'm a usual 4-5* hoyel patron and was really repelled at the 1st impression. But our driver had a long day driving us fro Hinche over a very rough 2hours of bad road and he abandoned us after dropping us off at the front gate. The 2 young women that was there were obviously not expecting us. They called the owner and he was one of the nicest understaning persons ever. Along with the 2 youn ladies, my husband's patience I was able to calm down sufficiently to accept the hospitality.

Partner

10/10

Exceptional

01 Jul 2021

Verified traveler

Great

Business_and_leisure Self

10/10

Exceptional

03 Jun 2021

Verified traveler

Nice Hotel

It was very nice and clean. The staff was very friendly and professional will definitely consider going back when I’m in Cap-Haitian

Partner

6/10

Pleasant

20 Jan 2020

Verified traveler

I didnt like the room I was put in, thhe bathroom started leaking and bed bugs bit me and my daughter. When i approached them with that the switch thenroom to a better room and condition and then they opened the wifi to the hotel so my experience was not all bad

Business_and_leisure Family_with_children

2/10

Poor

04 Sep 2019

Wilguens

The Hotel claim that they have parking and it wasn't true if one car already park, you have to find your way to park outside the hotel. at checking the lady was so nice but i never get a towel on time in my room
due to the construction, it was a mess

Friends_and_family Family

8/10

Excellent

25 Nov 2018

Wesner

Haiti 18 Nov 18

The staffs were very nice. They tried to accommodate to all requests. My only issue was the hot water. But for the it was overall a very nice place to stay.

10/10

Exceptional

15 Oct 2018

Verified traveler

Great hotel,it’s fantastic, everybody should go there

6/10

Pleasant

15 Jul 2018

sorina

overcharged by expedia false advertising not to book again here or through expidoa

4/10

Poor

16 Jun 2018

Cesar

One of the three receptionist was so awful I believe she needs to receive a courtesy class to work to any decent hotel in the area. I spent 10 days without watching any news because the TV is not working at all. The hotel can’t not provide me with a bottle of water besides the first day, the receptionist greeted me with one bottle of water. They told me that the hotel will charge me with a $20 fee if I have a guest slept with me in my room with two beds. Quietly frankly I had bad experience this time with this hotel and I wouldn’t recommend it to anyone who wants to go to a vacation in Cap-Haïtien. The only positive thing in this hotel is the lady who prepares the breakfast and happens to do everything in this hotel such as receptionist, cooking and cleanings as well. To sum up, that lady has more customers service more than any other two ladies who worked at the front desk.

6/10

Pleasant

14 Nov 2017

SAKY

Nov. 2017

Well, it’s an OK enough place to stay if you need a place just to crash for the night or nights. Aside from that the hotel could use some upgrades inside and out.
this is my second times staying there and I encountered a lot more problem during this stay then I did on my last trip, some of the issues were : no hot water, and when I told the front desk they said there is hot water, we showered with cold water a couple of times and went back to report the problem again, but it took an argument to get the problem resolved which the guy said was a breaker behind the bathroom. The power kept cutting out every hour every night til about 3am no one seem to be bother by it nor did we ever get an explanation. Breaksfast is okay...

Family

4/10

Poor

06 Aug 2017

charitable

I didn't like the service I spent 2 days with out AC-DC and room service. I will not recommend it to anyone else's.

4/10

Poor

13 Dec 2016

Verified traveler

Beware!

This place is way over priced for what it is, the free wifi did not work while I was there, rooms are really small and the bathroom running water was just hot water when taking a shower and that was no fun! TV didn't work but after several request they came and fix it. Lots of Miskitos inside the room and extremely humid.

Family

8/10

Excellent

15 Aug 2016

i rather not

I like this place I wish they have a restaurant in .over all good to stay .thanks guys. Nb I would recommended any one to stay because it's convenient to get out quiet don't regret to stay with them I'll do it again .

8/10

Excellent

27 Jun 2016

Randy

Very responsive to guest

There was an issue with phone reception in the original room, but I was moved. The T.V. is controlled by Registration and not satisfactory. Otherwise, the people are nice and they provide with Air Conditioned and breakfast is just fine. I believe that they are willing to satisfy and for this, I would recommend this place.

10/10

Exceptional

22 May 2016

lukha

stay was great. everything was cool.

Family

4/10

Poor

02 Feb 2016

Jill

Did not stay

We showed up at the hotel, but did not stay. We did not feel the area was safe with the political unrest that was happening. The hotel did not have a restaurant.

4/10

Poor

30 Jan 2016

Edwin

Reasonable hotel, but needs major improvement.

Well let's first talk about the pro's about this hotel. I liked the fact that it included a fridge and small kitchenette that was functional and came in very handy since I brought food with me too cook. Room was spacious and somewhat clean. Room did have cob webs in the upper right side of the door panel. Bed was very comfortable and did receive a good nights sleep for the three nights I stayed there. Location is excellent since it is centrally located in Cap-Haiten. There are stores and markets in the area to buy stuff from which is good. Location is good and you feel safe in the area when you are walking around. Had electricity every night and hot water to take a shower everyday which is good. Now for the con's. The first is when I arrived Monday evening around 7:00 pm the receptionist wasn't that friendly. She then asked me for 15.00 US currency for the three nights I would be staying there. I proceeded to tell I just arrived you couldn't wait till I check out or the next morning to ask for the money for the electrify. She then stated we had to pay up front which I was very upset about since I had been up from 4:00 am traveling to arrive in Cap-haiten. Flew in from Fort-lauderdale that morning. Paid her 20.00 US but did not have 5.00 change to give me back, which I found unacceptable since the asked me for money for the electricity right away. I then stated since you have no change to give back to me then you should let me give you the next morning when you have change,

4/10

Poor

09 Oct 2015

Verified traveler

Hotel lobby very hot, bathroom shower water pressure very low. No hot water, missing toiletries such as shampoo, lotion and small wash towels. The staff was friendly but did not know what to do when we inform them that were checking out two days early. They was unable to give me a receipt indicating that I only stay one day. AC wall unit does not work well, very loud.

4/10

Poor

02 May 2015

Sweet Pea

The staff at Metro was delightful. The hotel itself, however, didn't match its description very well at all. There was no \"restaurant\" or \"rooftop bar\" or much of anything except the very basics and a nice breakfast served in the lobby. The electricity kept going off (the staff DID tell us that they were having problems with their generator and that they would move us to a different hotel if we wanted, which we declined, but it was still frustrating). The water went off completely a few times while we were there (for a total of 4 nites). The Internet (which we rely on while we are travelling) was very intermittent. The hotel was a 15-minute taxi ride into the town itself, which we were initially unaware of!

8/10

Excellent

11 Mar 2015

karen

Nice and reasonable in Cap Haitien along Hwy 1

Reserved hotel the day prior. Staff did not know upon arrival. Seemed confused when shown the web page confirming payment. We needed two beds but were told there were no rooms like that. When shown the photo, a room appeared. Room had a 50% discount as well that night, but we could not talk her into giving us two rooms for the same paid price.

Difficult to find off Hwy 1 as signs say Metro Hotel, but its registered as Metro Residences. Internet works in the lobby.

DESPITE all this, the rooms were spacious, clean, bright, comfortable and the breakfast the next day was OVER THE TOP...omlette, toast, fruit, juice, oatmeal, potatoes, coffee and Coconut juice out of the coconut!

Nice bar area up top..just needs people :)

8/10

Excellent

03 Mar 2015

Verified traveler

very nice

Very nice people and a quiet stay. The staff provided breakfast. TV had channels similar to home.

10/10

Exceptional

26 Jan 2015

Sara

The staff were super awsome.

I love waking up to a wonderful warm breakfast. And some wonderful soup at super time. The hotel were the best ever. Wonderful staff very loving caring and genuine. I love one in particular name Lovely she went the extra miles to make my stay extra special. I would definitely recommend people to this hotel. I had a great time there. But they can try to improve with the cable that's the only little problem. Other than that best hotel ever. Thanks to all the staff at Metro hotel. I will definitely go back and metro will be my hotel. Thanks expidia for helping me book my trip.

8/10

Excellent

07 Aug 2025

Naomie

Ils ont tambouriné ma porte pr apporter le dejeuner l. Bien que j’apprecie effort mais ca m’a vraiment sursauté . Sinon bon emplacement et tranquille

10/10

Exceptional

29 Dec 2018

Miliana

Bonne expérience!

Staff super gentil et respectueux! Malgré un problème au niveau de la réservation le personnel a été très gentil et a résolu le problème rapidement. Les chambres sont spacieuses et propres!

Family

8/10

Excellent

06 Nov 2016

Ana

una de las habitaciones se inundo, las tras dos muy bien

Family

2/10

Poor

15 Dec 2015

Verified traveler

Dangerous area

Bad area, the personnel does not speak other language than Creole, they try to give their best but the surrounding conditions does not help

8/10

Excellent

18 Mar 2015

Michel

Bon rapport qualité-prix

Bel accueil.Visite de la chambre et de la terrasse. Conseils pour les restaurants et markets dans les alentours.Lit très confortable. Air climatisé et eau chaude appréciés.Wifi gratuit.Petit déjeuner copieux et santé.

L'hôtel est à 4 km. du centre ville mais j'avais affaire dans cette zone. Taxis à proximité.