Name: Habitation Des Lauriers
Address: Rue 13 Q, Cap-haitien, HT

6/10

Pleasant

17 Jul 2026

Jean Joseph

The break fast was excellent and the staff at the bar included servers were wonderful.

Family

6/10

Pleasant

16 Jul 2026

David

The room was very clean, and I especially liked the patio area. While some staff members were responsive, others behind the counter were not very helpful with requests. For example, when I asked for a taxi, one employee agreed to help while another flatly told me, \"There are none.\" The hotel's location is another issue. It is situated up in the hills, and management provides no shuttle service or transportation to accommodate this. On a positive note, the breakfast was delicious, and dinner is available as well.

Partner

10/10

Exceptional

14 Jul 2026

Frantz

Le service était impeccable !

Self

8/10

Excellent

05 Jul 2026

Patricia

This property has the potential to be very nice but it is in need of some upgrades and groundskeeping. The good was bet good!!

Friends

8/10

Excellent

04 Jul 2026

Mackerlange

Everything was great

Family

8/10

Excellent

04 Jul 2026

Gilbert

I wasn’t satisfied with the service

Self

8/10

Excellent

04 Jul 2026

Roberto

Friendly

Self

4/10

Poor

03 Jul 2026

Linda

I didn’t like the staff at all

Partner

10/10

Exceptional

29 Jun 2026

Gervé

Great staff

8/10

Excellent

28 Jun 2026

Jean Luc

It’s a very nice/cozy spot with great views. But for the steep hills that is difficult to climb, especially on a rainy day, i would definitely recommend it to fellow travelers as a comfortable place to stay overnight for a few days. However, i’ve had a hard time driving up the hill during my stay there which in turn makes it hard for me to advise others to stay there.

2/10

Poor

28 Jun 2026

Fanel

1) staff: need to improve customers service at all
2) clean yes, but put very used towels in my room and everything inside the room out of date... They need to update bed n everything inside the room n bathroom. Or replace them at all
3) AC is only on for 2 hour by 4pm to 6m then off n will on again until 9 pm to 4am...
Long days under heat was really terrible. If u don't want dealing with heat u need to stay away.
4) Breakfast it's okay
5) Bar, it's okay but there are flies around the table when eating it makes the sanitation doubtable.
6) Security is okay
Transportation ok
7) The whole apartment needs mayor repair

Family_with_children

8/10

Excellent

25 Jun 2026

MAC STEVE

I had a good experience overall

Self

10/10

Exceptional

21 Jun 2026

Lud-vastie

“Thank you for the great stay. The room was clean, the staff was friendly, and I really enjoyed my time here

Family_with_children

4/10

Poor

20 Jun 2026

JEAN BIGNON GUY

I start at the beginning : I was in constant contact with the staff to send a car to pick us up at the airport . I gave them the time of our arrival. I travel with my wife . They made us wait one hour .
The room was clean but there was only one towel and a tiny soap when we arrived . I had to ask 3 times to get another towel ( and no soap). The TV was not working ( they sent someone to fix it afterwards . The lighting is insufficient . No iron , no ironing board. There is no soap holder in the shower. And a piece of a towel at your feet when you come out of the shower.
The staff is helpful but I got the feeling that they are lacking formation for the tasks .
The breakfast is very limited . There was only lemon juice. The menu at the restaurant was also limited when we were there ( the server had to go ask at the kitchen if our choice was available ).
There were cats roaming near us in search of food which is not a good sight. Our stay was too short to enjoy the pool. In conclusion I would not recommend this hotel which is below the standard that you expect for the price.

Partner

4/10

Poor

20 Jun 2026

Alexandrine

The hotel was disappointing overall. The food was not good, and most of the staff were not friendly or welcoming. The only people who provided excellent service were a young man at the front desk, the driver, and Sabine, one of the servers, who was very kind and attentive.
Another major issue was cleanliness. After returning home, I found cockroaches in my belongings and had to leave everything outside to avoid bringing an infestation into my house. This was very frustrating and unacceptable.
In addition, everything at the hotel was extremely expensive. Even a natural juice cost $5. To make matters worse, my cousin, who was staying in a different room, was asked to pay $15 for a stain on a towel. We felt that this charge was excessive and unnecessary.

Overall, the experience did not meet our expectations, and we would not choose to stay here again.

Partner

2/10

Poor

15 Jun 2026

Eddy

1: They give me room which was different from the one I chose

2: The room doesn’t have AC

3: Cricket and insects, mosquitoes, cockroaches,

4: I left one (1) day before my original departure
They refused to give me my money back

Self

6/10

Pleasant

10 Jun 2026

Marco

I recommend people to book habitation

Partner

6/10

Pleasant

07 Jun 2026

JEAN-BERNARD

Bar was ok. Room was clean. Staff was friendly.

Self

10/10

Exceptional

07 Jun 2026

Alex

The staff was very friendly. The room was clean.

Self

10/10

Exceptional

30 May 2026

ROY PHILIP

Good

Self

10/10

Exceptional

29 May 2026

Kenny

I genuinely recommend people to stay at this place when visiting cap Haitian, starts with the beautiful mountain view look over the city, to the helpful passionate staff members 24/7, beautiful amenities. Courtesy breakfast from 6:00 a.m. to 11:00 a.m. you pay for lunch and dinner amazing food by the way. Good drinks at your service The pool, beautiful garden. They have car services available to pick up and drop off from and to the airport. They also have salsa classes that take place there if interested. I RATE THEM 9 /10

Self

10/10

Exceptional

26 May 2026

Bijoly

Pleasant play to stay not a large property, but it was great. This hotel on top of a mountain the tiny single land Road to bring you up a little scary but to the locals is icing on top a cake.

Partner

6/10

Pleasant

23 May 2026

Yves

Staffs were a bit sloppy and unprofessional but good wifi location not so great

Partner

10/10

Exceptional

22 May 2026

Pascal

I can't complain.
I recommend that place to anyone looking for a good time.

Partner

10/10

Exceptional

15 May 2026

Antoine

Yes

Self

2/10

Poor

09 May 2026

Yves

The staff very good but the property is very poor, no ac, no water, and the food was not good at all, I ordered two plates of food but I returned them and they keep the money.

Family_with_children

4/10

Poor

08 May 2026

Guilamy

The physical appearance of the hotel does not match the photos on the site at all. I had to go down to the reception twice between 9hpm and 10hpm so that air conditioning could be available. However, the hotel staff is amazing!

Self

10/10

Exceptional

05 May 2026

Judemise

Breakfast was great. Perfect variety of food choices. I had an overall positive experience. The staff is very attentive and pleasant. Great hospitality.

Self

10/10

Exceptional

05 May 2026

Jimson

Everything is excellent, except for the hill, which is a challenge.

Self

2/10

Poor

30 Apr 2026

Peña Gomez

I had a very disappointing and unacceptable experience at this hotel. In the middle of the night, I woke up to find my bed and clothes completely soaked because rainwater was leaking through the ceiling. No guest should ever have to deal with something like this while sleeping.

On top of that, the loby washroom and my room was dirty, the bed was creaking constantly, and the bathroom was absolutely disgusting. The overall condition of the room shows a serious lack of cleanliness and maintenance.

This hotel clearly does not meet basic standards for guest comfort or safety. I strongly advise others to avoid staying here until major improvements are made.

Family

6/10

Pleasant

21 Apr 2026

Ebenger

The stay was good overall. But there were some miss comunication from the staff that welcomed us on arrival. He didnt give any explanation regarding the hotel or where the pool was, what time the AC run everyday, what time they serve breakfast from and when it ended.

There were some mices in the room wifi wasn't working well, and TV channels weren't working.

Family_with_children

4/10

Poor

16 Apr 2026

yves

I didn't get any breakfast there's no AC there was a TV in the room with no remote they couldn't find the remote, they promised they'll send someone to bring me a universal remote never showed up, they said the ac will be on between 7pm - 7am until i left nothing I'll not go back there

Partner

10/10

Exceptional

04 Apr 2026

Beby John

clean

Self

6/10

Pleasant

27 Mar 2026

Carline

The room was clean every morning they came to clean the room the cleaning crew they where very pleasant .my problem no hot water for tea no hot water for shower .when. You ask the front text they had no hot water for three days I could not take a shower I was so disappointed when you ask they told they say they sorry about that .front desk not really friendly they need to work on customer service.should i go back there again I don’t think so .

10/10

Exceptional

26 Mar 2026

Arielle Ann Christy

Room was clean! Everything was good. The only thing I would recommend is to fix the lighting on the long staircase that leads to the other rooms

Self

6/10

Pleasant

25 Mar 2026

Jaurel

Staff needs to work on customer service. While, I was there I needed something to eat, I went to the restaurant to ask questions. The kitchen staff was not very nice.

Self

10/10

Exceptional

24 Mar 2026

Herby

The waitresses were amazing, the food was good

2/10

Poor

23 Mar 2026

francois

Customer service is zero . Tv is not working, you called them, they don’t care. My flight was changed , that I arrived earlier than expected , asked for accommodation, they again don’t care, 5 hrs waiting for a room. They took so much time to prepare a room. Then, the food is very expensive, they gave just a little of it. The menu is terrible because the food is very rare , no rice, you have to wait for them to go do it while you are very hungry. Room was perfect.

4/10

Poor

23 Mar 2026

Michael

Everything is ok except the area where the hotel is located

Self

10/10

Exceptional

22 Mar 2026

Peterson

Geraldine, Reginald, Abner and including all the staff at the bar were absolutely amazing I am definitely coming back soon ❤️🌹🇭🇹

Partner

10/10

Exceptional

14 Mar 2026

Abner

Overall I was very satisfy,considering the situations of the land,I feel great like in any 5 stars hotel in the western world
..I will definitely go back

10/10

Exceptional

11 Mar 2026

Dave Ali

Overall, it was an excellent stay!

Self

10/10

Exceptional

11 Mar 2026

Dave Ali

Overall, it was an excellent stay!

Self

8/10

Excellent

26 Feb 2026

Yves Abelle

The staff was courteous but the room was not spotless.

Self

4/10

Poor

25 Feb 2026

Frantz

The mattress was too low and very uncomfortable. The hotel did not pay its cable bill, and as a result, there was no television access for two days. Every time I made a purchase at the restaurant or the bar, the staff told me they did not have change and kept my change. I would not recommend this hotel to anyone.

2/10

Poor

14 Feb 2026

Chantelle

I never checked in and i am not getting my money back

Leisure Family

6/10

Pleasant

07 Feb 2026

Pablo

The place is not in a safe area and it’s hard to access, air conditioning is not available at all times only 8-10hrs/day, there was black mold and it caused me a terrible headache during my stay.

8/10

Excellent

02 Feb 2026

Beby John

Great value for the money

Business_and_leisure Self

6/10

Pleasant

24 Jan 2026

Ralph

It’s ok

Friends_and_family Family

8/10

Excellent

17 Jan 2026

Beby John

great value for the price

Business_and_leisure Self

10/10

Exceptional

07 Jan 2026

Ezechiel

That was perfect

2/10

Poor

06 Jan 2026

Jean

I did not want to stick around to find out. I was stuck at the airport for hours and enede up spending $200 to get to the top of the mountain which was dangerous. The taxi slam into a wall. The young lady in charge kept hanging up on my fiance when she was asking them to pick me up. The staff was rude. I was hungry, ordered a meal from tne restaurant which I never received. I was told to go to my room and they would deliver and never did. I'm failing for words to describe this horrific experience. Needless to say, I will stay away from that part of Cap Haitian.

Business_and_leisure Self

10/10

Exceptional

25 Dec 2025

Fanel

Yes

2/10

Poor

08 Dec 2025

Jean Dudly

It’s unfortunate that I have to submit such a review for a haitian hotel that should be among those that I have already visited and that show effort to improve service quality on a daily basis.

I made a reservation via Orbitz for a superior room, with “Sea view”. When I went there, the receptionist gave me something like a jail room without any view, on anything. After visiting it, I went to her to complain about the room, since it was not what I made the reservation for. I showed her my reservation confirmation email, where the details were clearly mentioned. She agreed that the reservation was correct, but told me that she cannot give me anything else, since what she gave me was what her administration told her to do.

I was so surprised and chocked that I made the decision to leave the property immediately and without asking for any reimbursement for the night cost and even for the shuttle to the airport that I’ve paid for in advance. It’s a shame that a property used some organizations like Orbitz, Booking.come, you name it…to promise what they cannot deliver.

I’m saddened that this happened and for sure, will never return over there anymore, neither recommend it to friends and family members.

UNBELIEVABLE!!!

Business_and_leisure Self

8/10

Excellent

07 Dec 2025

junior

Room was clean,staff were nice

Leisure Self

10/10

Exceptional

05 Dec 2025

Todd

I had a great stay and wished that I had stayed longer. The views of the city were spectacular and I highly recommend you take photos of the sunrise over the city. The food was excellent and reasonable. The new owner was a delight to talk to and he informed me that all of his electricity comes from a generator since the city does not provide it. Like everywhere in Cap Haitien, constant A/C is not possible so there are times from around 8:00 pm until the morning when it works well. This hotel is a colorful oasis on the hill and a great place to drink a beer and look out over the city. It is a steep grade up the hill but I walked up and down it and enjoyed to e beautiful murals. I highly recommend staying at this hotel!

Leisure Self

10/10

Exceptional

04 Dec 2025

Jean Daniel

Everything was great and the staff was wonderful.

8/10

Excellent

30 Nov 2025

Michael

All was good

8/10

Excellent

25 Nov 2025

Jacky

I like this hotel the views is very nice.

Family

10/10

Exceptional

18 Nov 2025

JOSETTE

It was great and very professional

Leisure Family

8/10

Excellent

15 Nov 2025

Leconte

Good quality service

Business_and_leisure Self

10/10

Exceptional

13 Nov 2025

JOSETTE

Yes and very care and smart and professional. Thank you so much!

Leisure Family

2/10

Poor

12 Nov 2025

Swaleh omar

Very expensive room for such poor service. I paid for a room with air conditioning and it didn't work, and the food was cold and bad. I would never return.

Business

2/10

Poor

10 Nov 2025

Patricia

Yes

Business_and_leisure Self

8/10

Excellent

07 Nov 2025

James

AC was only available for a few hours during the night.

Business_and_leisure Friends

6/10

Pleasant

03 Nov 2025

Ricardi

Was ok.

2/10

Poor

03 Nov 2025

Monnes

Terrible

Leisure

2/10

Poor

28 Oct 2025

Norm

Receptionist is seriously lacking and the place (rooms) and outside is full of mosquitoes.

Leisure Self

10/10

Exceptional

27 Oct 2025

Oge

I enjoyed my stay at Habitation des Lauriers!
Excellent customer service!
Good job !
From Mr O Catabois

Leisure

2/10

Poor

26 Oct 2025

Jean Michel

They have charged me for breakfast, and the food was not good.

2/10

Poor

25 Oct 2025

Gladine

Not what is it in the picture the entry to the hotel is really bad
The hotel it’s self is outdated ac not working keep your expectation really low because what they show in the pictures is not it

Leisure Family

10/10

Exceptional

25 Oct 2025

Imbert

Really good

Leisure Family

8/10

Excellent

21 Oct 2025

Anne-Lyne

I stayed in a superior. I would recommend it because they have ac abs ocean view.

Business_and_leisure Self

6/10

Pleasant

20 Oct 2025

stephanie

The property is located on top of the mountain I had to walk all the way on top almost 200 steps to get to my room

Leisure Self

10/10

Exceptional

15 Oct 2025

JEAN-BERNARD

Clean room, nice staff and beautiful view of Cap Haitian sea Port.

10/10

Exceptional

12 Oct 2025

Wilna

Clean room

Business_and_leisure Family_with_children

8/10

Excellent

18 Sep 2025

Michel Ange

Professional staff

6/10

Pleasant

13 Sep 2025

Marjorie

The facility requires some cosmetic support; the rooms don’t do justice to the booking pictures found online, and the pool was still not available during my entire stay. Meals were affordable. Breakfast choices were good. Friendly drivers, very helpful and respectful. The dining room staff can benefit from customer service skills. Overall, it was a safe and affordable space to escape to and shelter from the chaos in Port-au-Prince.

Leisure Partner

4/10

Poor

31 Aug 2025

BRUNY

There is no pool as advertized.

Family

6/10

Pleasant

31 Aug 2025

Abraham M.Herard

Do not like this hotel.
Thanks

Leisure

8/10

Excellent

30 Aug 2025

Michel Ange

Good place

2/10

Poor

28 Aug 2025

Abel

If you are driving there’s no way to bring a car on top of hill , I have to rebook for another hotel because it unsafe to drive on top of that hill , the road is so narrow, don’t wast your and your money, nothing you see on the website is real , when I get there I was surprise . The main thing is I did reserve a room with double Beds , someone from the hotel ask me how many people will be sleeping in the room , I ask him why do you ask , he answered if you are by yourself you don’t need two bed , I said I already pay for that room he said he there’s not matter . I went there for sure , for my safety I chose not to stay there . Please people don’t go there . It’s up to you ! Don’t say someone warns you!

Business_and_leisure Self

8/10

Excellent

08 Aug 2025

Raphael

Check in was quick, staff was very nice.

Not all room are same but we got lucky and got a spacious room with a large balcony. Room had a ceiling fan and a floor fan which were very helpful until generator is turned on at 6:00pm for A/C. Note this is basically standard practice at all hotels in CAP.

Restaurant is not fancy but has excelIent food and a great view to town. I had a beef \"tassot\", it was really good and portion was plenty with rice and plantains.

Not walkable to any of the main restaurants on the boulevard but the hotel has a few drivers available. They also offer pick-up or drop-off to airport for $30 each way.

Business_and_leisure

6/10

Pleasant

02 Aug 2025

Evelyne

Nice setting but the pool was not opened. And to get to this hotel is very difficult. The hotel charged too much for its shuttle. They don’t facilitate clients to go to their facility. The staff is very nice and helpful though.

8/10

Excellent

31 Jul 2025

Beulah

We liked the price. There were a lot of stairs to climb to get to the room but there was someone available to carry the luggage up and down.

Leisure Self

8/10

Excellent

29 Jul 2025

Dadlanie

My stay was ok, the area is not too accessible, staff is very friendly. Food was ok but not the very best customer service is very slow. I think they could add more activities for clients to enjoy their stay without having to leave the hotel. The pool was not available to us. The room wasn’t ready upon arrival had to was for an hour an a half for it to get cleaned. Everything else went well.

Leisure Friends

2/10

Poor

24 Jul 2025

djams

I would never recommend a friend to go there why paying one hundred plus dollars you should at get Ac 24 hours. the ac only come on from 7 pm to 7 am that’s a crazy

2/10

Poor

21 Jul 2025

Zadeline

I wasn’t in the room so I didn’t check in because they give me a terrible customer service so I decided to go to another hotel and then they didn’t give me the money back so I didn’t have any Internet. That’s why I didn’t call you guys cause when you’re in Haiti you don’t have any phone my phone cannot use and Haiti so I need your help guys so I can get my money back.

6/10

Pleasant

15 Jul 2025

wadnel

I didn't like the fact that I couldn't eat in my room and the cheaper rooms has no ac, which is not mentioned when making the reservation.

Leisure Family_with_children

2/10

Poor

15 Jul 2025

Myrdith

Service is terrible. The food took 2 hours to come. I will not recommend if you're looking for a good place to spend a good time. Not worth the price.

2/10

Poor

07 Jul 2025

Rosey

I am disabled and the best room they had was 65 stairs to climb which is nowhere on the website. I asked for another room and there was non available. A young man assisted me up but due to being so high up I could not even go down to eat anything. I had to spend the rest of the evening and morning in room with no access to food. I did not see any free breakfast when I finally went down the next day to check out. I feared something could happen to me and no one would know. This is important information to disclose especially for Disabled and Elderly. : (

Leisure Self

2/10

Poor

29 Jun 2025

Darlyne

WHEN I LANDED I CALL THEM TO SAY THIS IS MY FIRST TIME IN OKAP I KEEP BOOKING ALL TAXI THEY SAID THEY NOT GOING TO BRING ME BECAUSE OF THE MOUNTAIN (MORNE) IS TOO HIGH THEY SHOULD SEND A TRANSPORT OR GIVE MY MONEY BACK THEY HANG UP ON ME THIS IS SO CRAZY AND WHEN I CALL BACK THEY NEVER ANSWER UNTIL I BOOK ANOTHER HOTEL AND LOST MY MONEY

Leisure Family

2/10

Poor

26 Jun 2025

Frantz

Shower has no head use it like hose dirty place big montain to go the room wow very terrible I don’t want talk more about all the pictures show fake

Business_and_leisure Family

6/10

Pleasant

24 Jun 2025

Ansley Leov

It's a nice place but staff could be more welcoming.