Name: Regenta Arie Lagoon
Address: Pamunugama Road, 587, Thalahena, Negombo, 11500, LK

6/10

Pleasant

07 Mar 2025

Wendy

Comfy bed

The bed was amazing; so comfy and soft! I saw the sun rise whilst looking over the lagoon. Close enough to the airport. Probably wouldn’t want to stay more than a day or two.

Self

4/10

Poor

04 Aug 2024

Karen

The room I booked did not exist. The manager tried to convince me that the room they put me in was the room I booked. I had to contact Expedia to try to resolve the issue which did not happen. They promised to add a $90 credit to my account, I haven't seen that credit yet, but it may be processing. The resort said they would comp me breakfast for the remainder of my stay but that did not cover the charges I should have recouped.

Leisure Family

6/10

Pleasant

06 Jan 2024

Jonathan

Hotel is 3 star at best. Property is VERY tired ; restaurant food is not very good.
Front office manager was very accommodating.
Smell from lagoon is strong .

Leisure Family_with_children

6/10

Pleasant

02 Sep 2023

Verified traveler

Stayed here one night after arriving late in Colombo. It was okay. Clean but very dated. Breakfast food was not good.

Business Self

10/10

Exceptional

28 Jul 2023

Mohammad Abul

Beautiful place, very well maintained property, friendly staff but it’s a bit remote, transportation in and out is a bit inconvenient.

Leisure Family

8/10

Excellent

11 Dec 2021

Don Peduru

The rooms are quite big as it used to be living quarters for pilots

Leisure Family

8/10

Excellent

08 Nov 2021

Verified traveler

Good, not great.

Beautiful property and grounds, but has started to show wear and tear, which is a shame - because it really is a lovely hotel.

Private View from my room was a blind wall, while there was a good view of the lush garden from entrace door. The issue is, opening the curtains to get this garden view will limit your room privacy. So not very practical in design. Rooms are quite spacious however.

Ordered ala carte meals, and their service could improve in terms of time and also getting the order-notes correct. They had twiced missed the very simple instructions/ requests I had made. Food could improve in taste too, for the price they charge. The next-door-Jetwing Lagoon offer better meals at a better price.

Staff were friendly, decent and welcoming.
Overall, can recommend and may return myself, but with hesitations.

Friends_and_family Family

10/10

Exceptional

18 Aug 2021

Shiromi

Amazing Hotel and Staff

I traveled from Canada July 26, 2021 and booked this hotel for only two days but ended up staying for 2 weeks and would like to mention as to why this hotel is so special to me. The staff members at this hotel were so helpful, polite, courteous and friendly. I was given a beautiful, large clean bedroom. I must say that I had not stayed in any hotel that had such a large room and an en suite. I was very pleased. Its a lovely and peaceful hotel to relax away from the busy city. Arie Lagoon is a beautiful villa type hotel in a beautiful setting with gardens that has lovely rooms with private verandas, the view of the lagoon from the restaurant area is spectacular, It has a large clean pool close to the lagoon and another close to the reception area. Many other amnesties as well. There is a play area for kids as well. The property is immaculately maintained I must say even during this pandemic.One of the best hotels that i have been to and I recommend this hotel to anyone that would like to visit Sri Lanka. You will never be disappointed.The food is amazing. There was a sea food buffet that I enjoyed which had many kind of variety that was delicious.

Self

8/10

Excellent

06 Mar 2020

Matteo

A modern beautiful and well run hotel. big rooms. friendly people. Only downside is that the location is half an hour by tuk tuk from all else in Negombo.

Leisure Partner

10/10

Exceptional

19 Feb 2020

Alan

First or last stopover

Simply perfect

Friends_and_family Friends

10/10

Exceptional

12 Feb 2020

Frank

Such nice people, and the resort looks beautiful. A few

Self

10/10

Exceptional

08 Feb 2020

Frank

Lovely setting, nice people

Incredibly kind people in a beautiful setting. 10 min tuk tuk from frenzied but very cool Notembo. Sri Lanka is an amazing place....

Self

10/10

Exceptional

04 Jan 2020

Verified traveler

We really enjoyed out stay at Arie Lagoon. The hotel grounds were very tranquil and peaceful. All of the staff were extremely friendly to us during our entire stay. Even even came back to a crocodile and elephant towel figures in our room! The hotel is in a small village so it’s quiet nearby if you are looking for a relaxing holiday. The only negative experience was when we checked out of the hotel and asked for a tuk tuk to drop us in Negombo beach front. The manager or reception staff ( we are not sure) asked the tuk tuk drivers across the road for a price which offered a price 4 times higher than the actual as we checked through uber. We did say that’s unreal and instead of the hotel staff helping us, they just went back inside without apologising or offering another transport. We ended up finding our own tuk-tuk for the real price and of course tipped our driver. It was just unpleasant to be lied to just because we are tourists. Apart from that everything else really was excellent!

Leisure Family

6/10

Pleasant

01 Jan 2020

Verified traveler

Good location. Nice lagoon view. Food is OK. Friendly staff. Rooms are OK. Mosquitos and lizards are everywhere. Had to change rooms because of lizards.

Friends_and_family Family

8/10

Excellent

31 Dec 2019

Verified traveler

I did enjoy my stay at arie lagoon And staff were friendly and courteous, special thanks to Tharindu the front office manger was very helpful and made my stay extra special hope to visit again

Leisure Family

10/10

Exceptional

14 Dec 2019

Verified traveler

The rooms were spacious, plenty of amenities for the whole family, the pools were quite pleasant and gardens were beautifully maintained. The food options were superb for breakfast.

Leisure Family

10/10

Exceptional

03 Nov 2019

Verified traveler

Memories of the wonderful and perfect stay will remain a lifetime.

Leisure Family

10/10

Exceptional

24 Sep 2019

Melody

The set up by the pool is great. Lounge in the water, and right by the bar and restaurant. The spa is an extra luxury, get a massage right there

Leisure Self

8/10

Excellent

09 Sep 2019

Erin

Lovely but double check booking etc

Arie Lagoon welcomed us with a comfortable transfer from the airport. Initially when we arrived there all staff were welcoming with lovely comfortable and spacious rooms. First day went by with no issues. However we had been given the wrong room and did not complain as this appeared to be their choice. On our second and final night we were asked to pay a substantial amount and/or move room due to a staff error placing us in room which caused a large convenience and put a damper on our stay.

Pool area was lovely with suitable sun loungers, attentive waiting staff and good choice of local and western food. Rooms were tidy and clean. Spa available which one of us used for a massage which is recommended. There was also a small gym area. We would stay again.

Laitha (sorry wrong spellings) and Sengena were very good.

Friends_and_family Friends

6/10

Pleasant

02 Sep 2019

Sasitha

Good

Service is good. Room floor is not nice.

Partner

2/10

Poor

01 Aug 2019

Verified traveler

Bad Experience

We found termites in the bathroom. And the service is very slow. Bed linens were in very poor quality. However their food is good!

Family

6/10

Pleasant

13 Jul 2019

Verified traveler

A nice enough hotel but the pool was not clean. This may not be typical since we were visiting in the weeks after the bombings and there were very few tourists around.

Leisure Partner

8/10

Excellent

22 Jun 2019

Verified traveler

Helpful and friendly staff, quite place, and there is a private pool

Leisure Family

10/10

Exceptional

16 Jun 2019

Verified traveler

Probably one of the best resort experience I had. The staff is extremely kind and helpful. They accommodated to our requests very fast and went out of their way to make our stay a memorable one. We will definitely come back.

Leisure Partner

2/10

Poor

27 Apr 2019

Verified traveler

the hotel was not reachable. please help with the extra cost we had to take and call hotel for full refund.
thanks

Business_and_leisure Family_with_children

4/10

Poor

02 Mar 2019

Verified traveler

pools very dirty
pools very dirty
pools very dirty

Leisure Family

6/10

Pleasant

13 Feb 2019

Verified traveler

The property has been beautifully laid out with good amenities. However, within a few minutes of being shown to our room we had a phone call to say that there was a problem with the aircon so were taken to another room. The bathroom ceiling in this room was open to the elements above the shower so we requested a different room. In this room, we didn't find out until the next day that the shower door was faulty and would only open 12 inches max. Also the hinge on the angle poise of the TV was broken. The restaurant has a set menu for the evening and did not cater well for vegetarians.

Leisure Partner

2/10

Poor

23 Jan 2019

Naomi

Hospitality is disgusting! Staff need training!

What a disappointment!! From the start of the booking it was just an unhappy place! Hotel is beautiful and the location is fabulous but the staff at reception and at the resturent need training how to treat customers. We had a late booking and the guy at the reception made it very difficult for us. Breakfast is very basic! I mean very very basic for a 4 star hotel. Who gave the rating!

Family

8/10

Excellent

19 Dec 2018

Verified traveler

staff are inexperienced and food selesction is ok but the hotel itself has an amazing setting and very well kept and decorated

Leisure Family_with_children

6/10

Pleasant

25 Nov 2018

Margaret

We only stayed 2 nights, our first room was a good sized room, however the only window opened on to a small courtyard with no view whatsoever, just enough space for 2 day beds. We did write a review on our checking on our first day, which was very slow and disorganised this resulted in us being offered a better room with a fantastic view. They still have not fixed the problem with wood decking around pool which is now warped and splintered, with missing bits everywhere, would definitely not want a child to walk on this. Bar and restaurant staff were good and helpful.

Partner

8/10

Excellent

13 Oct 2018

Alex

Nice Hotel

Really nice hotel, we stayed during 'Wet' season, so it was pretty empty. only used it to be close to the airport for an early flight the next day. not as close to the airport as we had thought, and being on the sea-side of the lagoon makes driving to and from a hassle if there is traffic, especially by the local fish market.
still a very nice hotel, friendly enough staff, and did the job.

6/10

Pleasant

20 Aug 2018

JAC

Nice hotel location bit remote

Hotel beautiful grounds and room clean pool great but food was mediocre at restaurant and hotel location is remote so need car or taxi to go elsewhere

6/10

Pleasant

16 Aug 2018

Lulu

Good hotel if you have a late arrival, close to the airport

10/10

Exceptional

08 Aug 2018

Jayne

Perfect stay

We booked for one night only for some rest after a long flight from London before a long car journey the following day. The hotel is luxurious, immaculately maintained and very comfortable. They organised our transfers from the airport and were extremely friendly and helpful. Our son loved the swimming pools and the buffet breakfast was lovely. We wished we had booked for longer.

2/10

Poor

06 Aug 2018

Verified traveler

The worst experience I ever had

6/10

Pleasant

14 Jul 2018

Hailey

This place has the ability to be a very charming resort. The hotel info said there were multiple restaurants and a wine bar at the resort, but there was only 1 restaurant. You could see the building where the rest were supposed to be but they were not being used. Our room was very nice, felt clean, aside from half the glasses being dirty every day and many bugs in the room. The pool and view were great, the decking surrounding the pool in need of repair. We did not see many other guests staying at the resort, but with a little fine tuning this place could be really great. The food was delicious.

8/10

Excellent

02 May 2018

karthik

A good place to stay, be aware of the mosquitoes

mind the floor which is too soft to walk in the room.

8/10

Excellent

06 Feb 2018

V

Quiet and peaceful.

I was a bit hesitant to book this hotel as it’s only a few months old, but the early reviews were very positive and I wanted someplace quiet for a couple of days in between two busier stops on my holiday. I’m so glad I did!

This hotel is super calm and peaceful. The buildings are low and spread out on the property, so there are a lot of open spaces. The pool is large and there is ample space to not have your lounger on top of your neighbor’s. Every single staff member was so friendly, helpful, and accommodating. Upon checking in (which was super speedy), I realized there was a problem with my bathroom window. As soon as I mentioned it to Anuradha (awesome manager!), she set out to find a solution. Turns out the window couldn’t be fixed quickly, so I was upgraded to an even bigger room before I could finish saying thank you.

Two notes—as others have mentioned, definitely bring bug spray. You’re between two bodies of water after all! But it was also very breezy when I was here, so I managed to escape most of the mosquitoes.

2/10

Poor

29 Jan 2018

Steven

Terrible service, cold food, slow check in

Terrible service at hotel
The food was cold and always delayed. We booked 1/2 board and both nights dinner was slow.
Curtains in room don’t close and air con barely works
Writing desk in room was so small TV remote could fit between chair and table

Partner

10/10

Exceptional

03 Jan 2018

charles

First trip to Sri Lanka.

I stayed at the Aria Lagoon from 19 December 2017 to 2 January 2018. A 14 night stay. in total. The hotel is new and in very good condition. I have traveled to many countries for over 30 years. I had never visited Sri Lanka but is was on my bucket list. Having viewed several hotels in Colombo and in Negombo I decided to take a chance on this new hotel and it paid off as one of my better decisions. The hotel is a few kilometres from the centre of Negombo. Tuc, Tuc motor bike taxi with built in passenger cabs were available for a small fee should a visit the busy town of Negombo be required. Tuc,Tuc are mostly what the locals use and for short distances they are a cheap personal transport. Another hotel is near the Aria Lagoon as is a few shops a short walk if required. The Aria staff were very warm welcoming helpful and polite. Also when I was out and about the Sri Lankan people were friendly. The food was very good ( no tummy problems ) and plenty of choice. My room had a 50 inch TV several channels in English. movie, news, discovery etc a small fridge and a comfortable bed. The room was serviced and cleaned every day. The bathroom had every thing required. There is a medium sized pool for adults and a shallow pool for kids. Sun loungers were available the attendant was quick to provide towels, bar staff came and asked if food or drinks were required. A modern gym is available and I used it most days. My stay was very pleasant. I would recommend Aria Lagoon hotel.

6/10

Pleasant

02 Jul 2023

Isabelle

Expedia did not submit my booking. I had to wait for hours until things were sorted out. When I thought everything is solved Expedia also forgot to submit that I booked breakfast. The receptionists were helpless and asked me to sort it out. But as a guest this shouldn't be my responsibility. The next day they provided breakfast complimentary because of the inconvenience. Generally the staff was very different. Some attentive an quick (especially during breakfast) and some quite some slow - but all friendly. My journey wasn't what I expected therefore. But the hotel is nice and provides a relaxed athmospehre. Anyway I cannot recommend to proceed a booking via Expedia ever again. Their reply to e-mail was: It could take 72 hours - 28 days for a reply from the responsible dapartment. Thanks for nothing.

Leisure Self

2/10

Poor

21 Jan 2023

Jorgen schmidt

Would not recommend

The rooms and breakfast were the only good thing about this place.

But the food at the resturant wasn’t that great. And it also took ages everytime, even though there weren’t many customers. I ordered the same food two days in a row, and they were totally different.

The spa that they offered online was closed, and we were told to go to the hotel next door, which was just weird.

On Hotels.com it also says that they offer free airport transport, but when asked they said it was 6000 rupis - on Uber/pick me it only costed 2000 rupis so we felt like we were being scammed.

And later check-out was 5000 rupis per hour, even though there were many many rooms available and not many customers at all.

They also did maintenance at the pool all day, and the drilling sound was very unpleasant while trying to relax. And the crows also liked to use the pool. At some point we had to leave the area because there were 20 crows surrounding us.

Partner

8/10

Excellent

01 Feb 2022

Tine Bjerragaard

Ok ophold

Hunde og fugle benytter også poolen, som godt kunne trænge til at blive gjort rent. Stedet er mere slidt end billederne fortæller. Værelse og badeværelse var rummeligt og rent

Partner

2/10

Poor

04 Jan 2020

Verified traveler

Fruktansvärd bemötande, kommer göra en reklamation till Expedia vid hemkomst.

Leisure Family

10/10

Exceptional

30 Jul 2019

Verified traveler

Great place abd very friendly staff Beautiful swimmingpool

Leisure Family_with_children

4/10

Poor

18 Apr 2019

Verified traveler

dissappointed

Leisure

10/10

Exceptional

12 Mar 2019

Verified traveler

cadre ravissant pour cet hôtel récent de 1an

situation géographique éloignée de la ville à 4,5kms

Leisure Family

4/10

Poor

12 Jan 2019

Verified traveler

Te zakelijke opzet complex; slecht Engels.

Beetje zakelijke opzet; zeker niet lelijk, nogal functioneel. Echt minpunt: bediening spreekt echt slecht Engels en er wordt in de keuken maar wat aangemodderd met wat op de kaart staat.

Partner

6/10

Pleasant

12 Jan 2019

Verified traveler

出来たばかりで設備は新しく部屋もきれい。大晦日のガラディナーに参加しました。8:00pm開始で子供には始まりが遅かった。ラグーン側の眺めの良い部屋だったが部屋の裏にステージがあり2:00amまでステージがあり快適に寝ることが出来なかった。まあ年越しなので仕方がないのは我慢。しかし年越しの花火の打ち上げが部屋の前に打ち上げ装置が設置されていたため念のため部屋の外に避難していましたが打ち上げ後は部屋に煙が充満し最悪でした。もうすこし宿泊客のことを考えてほしい。

8/10

Excellent

08 Jul 2018

Suki

Nettes Hotel zum Ankommen

Teile des Hotels sind noch nicht ganz fertiggestellt. Einige Stellen wie die Treppe am Pool hätten bereits Schönheitsreparaturen gebrauchen können. Hier waren schon Holzbretter herausgebrochen. Am Essen und am Service lässt sich nichts aussetzen. Einen Strand zum Baden gab es nicht wirklich in der Nähe. Am Strand gegenüber vom Hotel war eine Baustelle. Trotzdem insgesamt ein schöner Urlaubsstart, da die Zimmer super waren und das Hotel im großen und ganzen auch.