Holiday Inn Express Williamsburg

10/10

Exceptional

08 Jun 2026

Mark

Our breakfast server Corey was excellent very friendly had a lot of patience with the amount of people that go through the dining area especially my grandson and granddaughter. Staff was very helpful and accommodating would definitely stay there again if in the area. All in all a great experience.

Partner

8/10

Excellent

08 Jun 2026

Brian

We had a good experience while we were there. However we have not yet received the email copy of our final bill

Family

8/10

Excellent

03 Jun 2026

David Charles

Nice, clean hotel. Friendly staff and tasty breakfast. Great location

Self

10/10

Exceptional

02 Jun 2026

Adela

The customer service alone is exceptional. Our fam8ly go to every time

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Shirley

Staff was really nice and helpful

Partner

10/10

Exceptional

01 Jun 2026

Adela

This hotel chain is my go to, wherever I go.
I love it, the kids love it and let me tell you about the excellent type of customer service.You can expect;
They serve breakfast and I love their sausage gravy and biscuit.But the chain I came to this time only serves it on Tuesday, the staff member overheard me saying something about it.And made some specifically for us.😍.
Wonderful.
This stay was with Hilton Express Lightfoot in Va. The entire staff deserves a specific shout out.

Family_with_children

10/10

Exceptional

31 May 2026

Lori

What a wonderful experience. We came in for a family wedding. The hotel staff was amazing. The hotel is in a convenient location.

Friends_and_family Family

10/10

Exceptional

30 May 2026

william

Everything

Family

8/10

Excellent

29 May 2026

Daniel

The staff and maintenance workers were very nice and polite and easy to talk to. Breakfast was great. The 2 things that I didn’t like was. The beds were hard to sleep on. The other I noticed was the door to my room. When I would go to leave the room I would make sure to not let the door slam. When I did this I noticed the door wouldn’t secure and the door could easily be pushed opened. I would have to push on the door and pull the door shut to make sure the door would be secured before leaving. I’m
Not sure if I would have just let the door slam that this would fix the issue I had, but I was trying to be respectful by not letting the door slam making a loud noise when the door would shut on its own. Other than that it was very peaceful and quiet stay.

Partner

10/10

Exceptional

26 May 2026

Danielle

The staff was amazing welcoming and kind. The breakfast was hot and delicious a good spread! Would love a GF cereal option as well but everyone was great. The only issue was the gym was in need of some maintenance- one machine broken and another not working- but when we mentioned it to the staff they made notes and they were very apologetic and gave us complimentary water and snacks! Thank you for a great stay!

Family_with_children

6/10

Pleasant

25 May 2026

Paul

This property needs a complete refresh, it's seen it's better days. The rooms haven't been updated probably forever. The in room furniture is completely worn out, from the little sofa thing to the TV, it sucks. Forget the free breakfast, it's a disaster.
Also, make sure you keep your vehicle locked at all times if you stay here. I had an item stolen from my vehicle.

Self

10/10

Exceptional

23 May 2026

Paul

Outstanding customer service, efficient team for check-in and very helpful when we had questions.
We appreciated the laundry and how easy it was to pay for online.
The room and bathroom was very well attended. One suggestion , bathtubs need a mat of some kind. Ours was a bit slippery for 2 old (70+) people.
Overall, we would highly recommend the hotel and compliment the staff.

Family

8/10

Excellent

10 May 2026

Daniel

Staff is great and rooms clean. Parking off to the side but no big deal

Family_with_children

10/10

Exceptional

07 May 2026

Randall

Breakfast was great for a hotel. Staff was very nice and helpful.

Partner

8/10

Excellent

05 May 2026

Maxine

Our room was spotless but the tub looked very dirty on the bottom that looked like an unremovable film. The place was not full which made breakfast quiet and comfortable and I think the breakfast was better than other ones we have eaten at hotels like this. Coffee was delicious, each cup fresh made. Choices were the usual except for a very nice cheese omelet and crispy bacon that were a surprise. The staff was very good and there was a circulating person at breakfast that kept everything looking good and clean. In fact the only problem was the tub and I believe that was from the multitudes and age of the room. Parking was a snap of course.

Family

8/10

Excellent

03 May 2026

Donald

Clean room but did not eat breakfast there.

Self

10/10

Exceptional

30 Apr 2026

David

Yes

Family

10/10

Exceptional

30 Apr 2026

Robert

Excellent breakfast and exceptionally clean. The staff doing breakfast were top notch.

8/10

Excellent

29 Apr 2026

Marvin Glenn

Things were overall good, but breakfast did not start until 7am on the weekend, which was too late for us.

Family_with_children

10/10

Exceptional

29 Apr 2026

Jared

The staff was amazing and the amenities they offered were great too. The hotel was in a good location, breakfast had many options and the beds were comfy! I do wish the pool room was a bit cleaner though. Our shower didn't drain the first night either, but not a deal breaker for us.

Family_with_children

10/10

Exceptional

12 Apr 2026

alyvia

great

10/10

Exceptional

10 Apr 2026

Jennifer

Room was clean, pool was nice, breakfast was delicious. We love staying at a Holiday Inn.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Karen

Very enjoyable stay.

Family_with_children

10/10

Exceptional

05 Apr 2026

Selena

The rooms are spacious and clean. Vibe is quiet and calm. Breakfast was average. Staff friendly and accommodating.

Family

10/10

Exceptional

31 Mar 2026

Eileen

The rooms were very clean and accommodating and we appreciated the very good breakfast with lots of options to choose from. The staff was also very friendly and focused on providing a positive experience for everyone.

Family

6/10

Pleasant

31 Mar 2026

Megan

Breakfast was busy and staff had a difficult time keeping up. Not a deal breaker. The pool area was nice but there were never any pool towels available. At one point I asked the front desk for towels for the pool and got hand towels.

Overall our stay was not terrible and for the price hard to beat but next time I might spend a little more for better amenities.

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Michelle

I was a little annoyed that my room was not ready at check in time of 3pm and I had to wait 35 minutes before it was ready.

8/10

Excellent

29 Mar 2026

DANIEL

Very nice stay

Family_with_children

10/10

Exceptional

15 Mar 2026

LENORE

Excellent

Family_with_children

2/10

Poor

08 Mar 2026

Nealynn

They overbooked everyone and then had no way of finding us a room at another establishment. Staff was completely useless and wasted my time and money.

4/10

Poor

02 Mar 2026

John

The air vent in the bathroom constantly blew cigarette smoke into the room. Hours after checking out I received multiple calls about items left in the room that were not mine.

Self

10/10

Exceptional

01 Mar 2026

Amy

Very clean! Friendly staff and excellent breakfast options.

Partner

10/10

Exceptional

13 Feb 2026

John

yes

Business

10/10

Exceptional

10 Jan 2026

Shannon

Staff was great, room well appointed and spacious, breakfast was excellent but handicapped room was WAY far away and had a bathtub. Made for a very long and uncomfortable walk, lots of rest breaks. And shower bars weren't at any helpful height.

Friends_and_family Family

8/10

Excellent

08 Jan 2026

Melissa

Crew was great. Room decently clean. Wished us a Merry Christmas

10/10

Exceptional

04 Jan 2026

Jamie

Clean, great location and staff was wonderful

10/10

Exceptional

02 Jan 2026

terrie

This hotel is an excellent place to stay. Clean rooms, very friendly staff and delicious breakfast. Hot and always filled. We are frequent travelers to Williamsburg and would not stay anywhere else!

Partner

8/10

Excellent

02 Jan 2026

Juan

Yes

Leisure Family

4/10

Poor

30 Dec 2025

Barbara

No keys to the rooms. Had to wait each time we left for front desk to call someone with a key to get in our own room !! Dealt with that the three days we had already paid for in advance.

10/10

Exceptional

30 Dec 2025

Lonnie

Everything was outstanding!!!!

Business_and_leisure Family

4/10

Poor

29 Dec 2025

Lewis

Yes

Business_and_leisure Partner

8/10

Excellent

28 Dec 2025

GEORGE

My stay started out horrible. At check in the women at the desk was not helpful.I admit I had a challenging request. Im semi disabled.I can't walk very far and my partner is in a wheelchair.So I requested a wheelchair room on the first floor.She wanted to give me a room on the second floor. I told her I could not walk that far and she proceeded to yell at me very loudly about my attitude She found one on the first.floor and i asked where the wheelchair ramps from the parking where.She refused to answer me.Handed me the keycard and I left in pain and upset.The keycard did not work,so i went to her and she told me she would have to open the door for me everytime I went in the room.For the next hour I propped open the door to bring my stuff in. Luckly my daughter and grandson came and helped me get George in the room.The only wheelchair ramp I found was in the front of the building.There were no handicapped parking spaces left he was wheeled completely around the building.While doing this the room door slid shut.My daughter went to ask to open my door and came back upset that the women at the front desk was rude to her.We got George in bed &fell asleep. Exhausted and in pain.The room wasn't a wheelchair ada compliant room.He couldn't transfer to the toilet and I can't lift him.He also could't shower.One grab bar and no stool.If he was able to get in the tub he couldn't reach soap.Next day&the rest of my stay the staff couldn't have been nicer or more helpful.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Lavette

We stayed for 2 nights, Christmas Eve and Christmas Day. Staff were wonderful. Check in was a breeze. Maintenance saw us in the pool and asked if the pool was warm and we said no. Instantly went to turn up the heat and came back to check on us and it was warm. They only offered pork for breakfast and we asked if they have turkey sausage and they did and made some for us. Breakfast was decent, coffee was good. Rooms were very clean

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

james

Modern and clean room with the amenities of small refrigerator and microwave at a reasonable rate. Excellent continental breakfast. I would suggest you look at the shower head pressure. So powerful it soaks through the curtain and puddles on the floor

Leisure Self

6/10

Pleasant

24 Dec 2025

Marvin

Bathtub needed to be replaced. Overall appearance was old, outdated and need of a renovation. Some staff could not speak English and were of no help. No hair dryer in room and no effort to find one. Food was mediocre. No waffles!

Leisure Family

8/10

Excellent

23 Dec 2025

Timothy

Yes

10/10

Exceptional

22 Dec 2025

Paul

Easy, quick, check-in. Spotless room and overall clean hotel. Breakfast was great!

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Joel

Clean room, staff and amenities were excellent,could not have asked for a better service

Business Partner

10/10

Exceptional

15 Dec 2025

Vincent

Everything was better than expected.

Leisure Family_with_children

10/10

Exceptional

15 Dec 2025

Tiffany

Clean room, Friendly and helpful staff!!! Great

8/10

Excellent

14 Dec 2025

Nancy

Yes

8/10

Excellent

06 Dec 2025

Christine

Room was clean, bathroom mirror cracked. Toilet ran sporadically,

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Sharon

It was our first stay at this location, the receptionist was exceptional. I called ahead for an early check in and she walked me through the IHG One rewards program and I signed up on line with no problem. When we arrived she further explained at the benefits and gave me information about it. She is the perfect person for her job. The room was good and the breakfast was exceptional for a hotel with complimentary breakfast. Thank you for a great experience.

Leisure Family

10/10

Exceptional

23 Nov 2025

Nathan

Very clean hotel, Nice staff, great stay

8/10

Excellent

10 Nov 2025

Cindy

Modern room. Nice amenities nice staff. Would stay again. Only downfall the beds were really firm.

Leisure Family

6/10

Pleasant

09 Nov 2025

Tom

Room was in good condition

8/10

Excellent

31 Oct 2025

Juliet

They had healthier options.
Room was very clean, property well maintained, staff friendly and helpful.
Parking adequate.

Leisure Partner

10/10

Exceptional

28 Oct 2025

Renata

Room was clean, staff was accommodating and very friendly. The breakfast staff was amazing

Leisure Partner

10/10

Exceptional

26 Oct 2025

Alese

Excellent and very clean. Lots of help if you need any. Great. BREAKFAST. lots of handicap parking. Very friendly staff. Great indoor pool and excise room. Great place to stay

Leisure Family

10/10

Exceptional

24 Oct 2025

christopher

All good

Leisure Family

10/10

Exceptional

22 Oct 2025

Jose

Excellent location to visit many places such as: shopping, dinning and Colonial & Historical areas.

10/10

Exceptional

20 Oct 2025

richard

Front desk Mgr was 1st class. Answering all questions and taking care of my needs. Warm breakfast was great.

Leisure Partner

8/10

Excellent

18 Oct 2025

Patricia

We had a great time in Williamsburg, the hotel was nice, comfortable beds. Our issue was the terrible mold that was growing in the shower. As the grout was dark it wasn’t noticeable until you looked closely. At first I thought it was a lousy tile job. Nope, dark mold along all the tiles.

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

Jovan

Parking was secure. Room was clean and I enjoyed the new standard of Dove soap. Beds were comfortable and the HVAC unit worked perfectly. Staff were very friendly and professional. I can't wait to come back next year when we visit Water Country USA.

Friends_and_family Family

6/10

Pleasant

07 Oct 2025

Paul

Location of hotel was good, but the bathroom of room 302 smelled like sewage. There was no bathroom fan, as well. One of the queen beds was creaky and not supported on one side of the bed (i.e., springs worn out). We did enjoy the breakfast service and food.

Partner

10/10

Exceptional

30 Sep 2025

Laura

Great location. Staff super friendly and helpful. Breakfast was good with plenty of options and continually refilled- we have stayed at other places with free breakfast and had to get there super early or risk no food left and that was not the case here. Eggs, sausage, cinnamon rolls, pancakes, cereal, yogurt, fruit, bagels, toast, English muffins and plenty of everything. Staff continually filled and cleaned throughout the morning. They also had grab and go bags if you are in a rush. Pool was clean and good size to splash around with a family. Hotel was a little outdated but the breakfast, pool, friendly staff, cleanliness and location completely win over a little outdated decor. Great stay and we will def be back!

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Deborah

Funny story. The fire alarm went off at 5:30 am. The guy burnt the bacon.

Leisure Friends

8/10

Excellent

21 Sep 2025

Heidi

Good except for humidity

The room and bathroom were clean and comfortable, but it was humid.
The bath tub was peeling and the bbathroom mirror had what looked like a gun shot mark.
Overall we were satisfied. The humidity was the only uncomfortable feature.

Partner

10/10

Exceptional

21 Sep 2025

Clayton

Good place for visiting Williamsburg.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Christine

Great hotel!

Great hotel. Clearly popular because it was packed.

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

Shanell

Nice

10/10

Exceptional

19 Sep 2025

Jarrett

The staff was very friendly especially the guy who helped us check in

Leisure Family

10/10

Exceptional

15 Sep 2025

Dawne

Very friendly staff

Leisure Family

8/10

Excellent

15 Sep 2025

David

Convenient, excellent staff. Clean. However when leaving leaving room for a funeral I was asked by one staff member if I needed any housekeeping one morning and I mentioned some fresh towels and they left the old towels on the floor and never replaced them.

Business Family

10/10

Exceptional

14 Sep 2025

Jessica

Friendly staff, good breakfast options, bed was comfortable.
The only downside...bathroom light was really dim, made it hard to put on makeup. But it was ok

Leisure Self

10/10

Exceptional

13 Sep 2025

Timothy

We have traveled a lot this year and stayed at many hotels. This one by far has been the best. Awesome breakfast, friendly staff, cleanliness was great, and everything in the room worked.
Best part, was not overwhelmed by the odor of Marijuana. Clean and fresh air and left the room to the great odor of a fresh breakfast. 😌

Leisure Partner

8/10

Excellent

09 Sep 2025

JoAnn

Friendly staff

Need to have more device friendly recepticledy

Friends_and_family Friends

10/10

Exceptional

07 Sep 2025

Anthony

Great staff

Leisure Family

10/10

Exceptional

07 Sep 2025

Carlos

Family friendly

Leisure Family_with_children

10/10

Exceptional

05 Sep 2025

Pamela

Clean, comfortable, with excellent customer service!

My husband and I stayed here after a trip to Busch Gardens. The location was convenient and room was perfect for an overnight stay.

Greg was so helpful and friendly. He greeted us cheerfully and checked us in. He told us about the rewards program and offered us our first perk as members - a cold bottle of water and a snack bag. This was just what we needed instead of a heavy meal.

We would definitely return.

Leisure Partner

8/10

Excellent

01 Sep 2025

Genetta

The staff at the front desk is phenomenal. However, housekeeping left our door unlocked after putting towels in the room. We were at Busch Gardens all day and came back to an unlocked door propped open with the latch. This is unacceptable. Fortunately, nothing was stolen.

Leisure Family

6/10

Pleasant

31 Aug 2025

ANA

Bedroom did not smell good. Pool and breakfast is excellent

Leisure Family

10/10

Exceptional

28 Aug 2025

Bill

Rooms are in excellent condition

Business Family

10/10

Exceptional

26 Aug 2025

Lawrence

Just a place to stay

10/10

Exceptional

25 Aug 2025

Robert

Nice

Business_and_leisure Self

2/10

Poor

24 Aug 2025

Frowanee

Never again

Worst experience! Paid for a certain room didn’t get it. Talked to front desk told me they shut down the 3rd floor told I can wait till the next day and maybe will have a room. Went to use the bathroom and it was dirty! Had to switch rooms new room had no hot water, no phone, dirty sheets and smelled of urine. Would not be back to this location had to find a new hotel.

Partner

10/10

Exceptional

22 Aug 2025

Robert

My family enjoyed the room. The breakfast was wonderful

8/10

Excellent

22 Aug 2025

Jacqueline

MyStay

Great continental breakfast, very friendly staff, and everything was clean.

Friends_and_family Family

8/10

Excellent

19 Aug 2025

Verified traveler

Convenient location

Ideal location for commuting b/w Suffolk, Williamsburg, and Richmond.

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Robert

Allow smoking on property

Leisure Friends

8/10

Excellent

16 Aug 2025

Frank

Friendly staff

Leisure Family

8/10

Excellent

16 Aug 2025

Gordon

We only stayed one night and it was okay.

Leisure Partner

8/10

Excellent

15 Aug 2025

Stephen

Location is a little remote from the attractions in Williamsburg, but facilities, staff, and services were generally excellent.

Leisure Self

4/10

Poor

12 Aug 2025

Meara

Everything was mediocre at best. The location was the best part as a lot of things were nearby. Our AC went out in one rooms we booked. The second room booked in the reservation smelled of cat pee and they wouldn't accommodate a room change. The pool was mildewy and the ADA compliant chair lift was about rusted all the way through. Wouldn't trust it with my pinky toe. Breakfast was okay but not the greatest, y'all really need at least two people to assist with breakfast, not just one attendant.

Leisure Family_with_children

10/10

Exceptional

07 Aug 2025

Dana

Safe and the staff were friendly and polite. Also a nice shopping experience.

Leisure Family

8/10

Excellent

04 Aug 2025

William

Front desk staff very professional.

Business_and_leisure Self

8/10

Excellent

04 Aug 2025

cedric

Good

Partner

10/10

Exceptional

04 Aug 2025

Barry

Got to hotel and the staff went out of the way to take care us.

8/10

Excellent

31 Jul 2025

Sandra

Beautiful accommodation. Breakfast was amazing. The staff was very friendly and helpful. The only problem, which was not a huge deal, was problems with the cable service and TV.

Leisure Partner

6/10

Pleasant

30 Jul 2025

Michael

Ants infested rooms

Ants were in the room seeing that made the trip uncomfortable even with change of room because for two day we were looking for ants

Partner