View 360

Sri Lanka , Kandy
Kandy, 5/16a, Uplands
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50 reviews shown

6/10

Pleasant

26 Mar 2026

Tiago

Hotel staff is nice and polite, the hotel is modern and rooms are spacious. However, everything looks run-down and up to a renovation.

Partner

6/10

Pleasant

25 Jan 2026

Laura

The room was spacious and clean, but it needed painting. When we booked we saw photos of the kitchen area and believed we could cook food in the room, however the hob was not connected to the gas and there was no cooking equipment. So this made our stay more expensive as we had to eat out all the time.

The view from the pool is amazing and it was clean, however I cut myself on the tiles and there were lots of sharp edges around.
The gym needs updating and tidying up.

We asked for laundry twice, no one ever collected our clothes. We also asked for someone to help us use the safe, no one came.

The food was really nice and good value, staff were friendly.

Overall the hotel needs tidying up and and a refresh.

Friends_and_family Family

8/10

Excellent

08 Jan 2026

Manu

Staff was very courteous and helpful This place has potential. It is a bit out of the way, but provided excellent views because of its location on a hill.
We expected the hotel to respond to your WhatsApp questions about whether they are still open and functioning after the hurricane but didn’t get a response.
Fortunately they were open when we arrived.
We’d stay there again if we are back in Kandy.

Leisure Partner

10/10

Exceptional

16 Dec 2025

Paul

Room was spotless and staff were outstanding all the time.

Self

10/10

Exceptional

24 Aug 2025

SANSHIA

This property is beautiful! Quiet and the views are to die for!

8/10

Excellent

16 Aug 2025

Verified traveler

Good for a short stay

It was good for our needs. Stayed one night to visit the main sites, we walked into town (mostly downhill) and tuk tuk back. Pool had great views and Sri Lankan breakfast was good.

Friends_and_family Family

8/10

Excellent

08 Aug 2025

Rajan

A good property. Very reasonably priced for what you get.

4/10

Poor

13 Jun 2025

Andrew

Half the electrical sockets in the room didn’t work, especially the ones buy the bed, the WiFi was terrible & the tv wasn’t working.

Self

10/10

Exceptional

19 May 2025

Kanishka

The staff was very accommodating and made our stay really pleasant.

The only complaint i had was that the bathroom fittings were leaking and there were some stains on the bedding which caused us to get the staff to be called multiple times

Leisure Family_with_children

10/10

Exceptional

04 Apr 2025

milad

A good hotel and with very good staff Jamil in the office always with a smile and a pleasant answers to the all question and very helpfull. We had good time there and highly recommended.

Business_and_leisure Partner

6/10

Pleasant

17 Mar 2025

Amanda

The food and the view were amazing, but the service was disappointing due to a lack of respect and politeness.

Leisure Family

8/10

Excellent

16 Feb 2025

Tania

The place was well looked after, but not close to town. The staff were great. Only complaint would be the breakfast was not a buffet. You had to order it the day before.
This is not a reflection of the hotel but a lot of monkeys. Do not leave anything outside. My aunt had a top and make up bag stolen. They can open doors as well. Must leave your balcony door locked.

Leisure

10/10

Exceptional

22 Dec 2024

Dillon

Wow what wonderful view

Leisure Family

2/10

Poor

16 Sep 2024

Indika

Profit before customer and scrap breakfast. Avoid

Requested French toste with half boiled egg. Seated at 8.35am with order being placed. Did not get my food for over hour. They served full boiled egg instead of half boiled egg without French toast. I returned the egg and asked to serve with French toast. They took over 90 minutes to serve a simple breakfast request. Chef informed me Manager Mr Thuwan has changed my meal plan without my consent as a measure of cost cutting to maximise profits. This is shameful as new manager and chef put profit before customer service and served Mw with easternn breakfast which I have not requested. Please avoided this stingy hotel and I will never ever Ginna visit this view360 hotel ever again.

Partner

6/10

Pleasant

14 Apr 2024

Prakash Madhukar

Location was very remote so transportation was an issue. The restaurant was almost non functional and whatever we requested was not available or out of stock. The night reception staff was terrible. We wanted to book airport transfer but this staff never communicated with us and so we had to frantically run about to arrange alternative transport. We tried calling the reception several times but no reply.

Leisure Partner

6/10

Pleasant

11 Apr 2024

Angel

There was great views from pool on top.
Quite away from town

Leisure Partner

10/10

Exceptional

01 Dec 2023

Grace

Fantastic hotel.

Partner

10/10

Exceptional

06 Sep 2023

Chamidu

Much better and confy than I thought of

10/10

Exceptional

20 Feb 2020

Robert

Excellent small hotel with excellent service. A very good dinner and breakfast.

Partner

10/10

Exceptional

18 Aug 2019

Sachitha Sathsara

Amazing

very clean and amazing supportive staff that warmly wellcomed us.also they help us to fix our room area comfortable and totally i reccommend this place.
pool area was very good,clean and the view also in pool area was very nice.
gym and resturant also very well.
nice view,feels me walk in the sky

Partner

8/10

Excellent

11 Aug 2019

Verified traveler

There weren't many guests staying at the time so there was little atmosphere but my wife and I enjoyed the peace and the staff were very helpful. Breakfast was more than adequate and location is central.

Leisure Partner

10/10

Exceptional

05 Apr 2019

Chamaree

Excellent place to stay

Partner

8/10

Excellent

22 Mar 2019

Verified traveler

The view from our room was amazing and the room itself was very clean however the jacuzzi was covered with insects.

The breakfast was non existent. There were 3 families staying with us and there was only a bowl of lentils and baked beans.
Would defo recommend room only stays as there are numerous restaurants near by.

Leisure Family

8/10

Excellent

16 Feb 2019

Arran

Echoing the other reviewers... Very very purple.

View 360 was a mixed bag. It's obvious that the rooms were designed to be luxury apartments, and that the hotel was originally done to a high standard. Unfortunately, general maintenance has suffered a bit.

The main positives are the amazing views of the surrounding valley, the decent facilities (pool and gym), and the 10am Monkey troop (very entertaining). The staff were also very helpful.

After reading the other reviews we decided to eat out most of the time, but when we did order the food was generally OK. The Bar and restaurant both close early (21:30), but that's sort of understandable given that there weren't that many guests.

The room itself was clean, but the balcony was definitely not (black feet/hands). The bathroom smelled like the kind of sewer gas you'd get if people had been eating a lot of Sri Lankan curry. They really need to fix that, I think other reviewers complained of the same thing.

Overall I think View 360 is worth the extra, and the location makes up for the relatively minor issues.

Partner

6/10

Pleasant

21 Jan 2019

Verified traveler

Property was clean and tidy but hard to get to
Very few drivers knew where the location and the motel . Food was very disappointing

Friends_and_family Family

8/10

Excellent

07 Jan 2019

Stevie

Beautiful view, great staff

Beautiful (very purple hotel) with a great pool, gym and bar view. Loved the two bedroom apartment for us to chill out with our family. Staff are super friendly and helpful, they could simply not do enough. Only downside was that while the food was yummy it didnt match the description on the menu. It was a little oversold.

Partner

10/10

Exceptional

23 Dec 2018

Josh

A great stay

Lovely hotel , really clean with great facilities. Nice and peaceful

Partner

10/10

Exceptional

28 Jul 2018

Salima

Spacious home

10/10

Exceptional

12 Apr 2018

Prem

The staff and manager there excellent!\nspecific a

will recommend and may re visit to hotel agin.
Good staff there.
special on customer service and advice.
help full people.
regards,
Prem

2/10

Poor

12 Mar 2018

neil

Dirty, noisy and overpriced

Very dirty, wardrobe mirror was broken leaving large piece of sharp glass, air con was dripping, room was extremely dirty, breakfast was inedible and the pool on the roof was filthy and full of bugs.
A lot of dogs outside barking all night also and there’s a call to prayer that starts at 5.30 and goes in for 45minutes.
If you need somewhere clean, to rest, then avoid this place.

Family

6/10

Pleasant

13 Feb 2018

Verified traveler

Nice hotel but far from city.

Hotel have excellent facilities, but it's far from the city.
Their food was not that good and need to be improved.
I face a problem during check out, as they add wrong food bills. The check out took me more than 45 minutes.

If you want a good place to relax, enjoying nice views and to have a clean new room, I recommend that place.

10/10

Exceptional

24 Jan 2018

val

Spectacular views

Very modern , clean hotel with beautiful views of the mountains and the town. Infinity Pool and gym have amazing views as well! We ate twice at the restaurant and food was great and very good prices as well. I recommend this place)

2/10

Poor

20 Dec 2017

Glenn

Beware and do not eat there.

They food poisoned me so I ended up in hospital which destroyed there review plus there has never been an apology. they even had the audacity to charge my partner for the meal I had the night before that poisoned me. There has never been an apology even after emailing them. The view was good but I still think it is better to be closer to town.

Partner

4/10

Poor

28 Aug 2017

Rebecca

dreadful! Not what it says on the packet!

I picked this hotel for the location and views. From the minute we arrived the manager on reception was very dismissive, he gave us no information on where our room was just said first floor the key is in the door! Watched us struggle with two cases up the stairs. So, the rooms looked beautiful great furniture and apartment set up, but no plates, cutlery etc. No information in the room so had to keep pestering the manager on reception on as to where we could order food, when breakfast was, where to get pool towels etc. They were so under staffed one poor guy was doing everything. It isn't a problem to us if things are missing in the rooms eg toilet paper or things aren't working it is how staff deal with it. So once the guy replenished our room we sat down to the view. Went to open the blinds of the bedroom, view of the road, in full view of the parked drivers! balcony - you couldn't go out on so narrow and ours had broken glass and cigerette butts! Ok try the lounge for the mountain view as paid for! One blind wouldn't raise and we just had a mass of wires facing us! The manager just shrugged his shoulders and said he would see maintainance, which he clearly didn't do. ok we would go up to the rooftop terrace and eat and see the views, no luck. Closed for maintainance! So no beautiful view totally mis-sold on that. I asked about a different room and he said they were full. Pool - lovely, food basic.Such a shame, could be gorgeous in the right hands.

Partner

6/10

Pleasant

28 Aug 2017

Verified traveler

Almost good

Would've been a nice hotel had the shower worked and/or the hotel had put in any effort to fix it quickly. Otherwise the staff were pleasant and attentive, and the food reasonable. However, it fels like there are better options for the money.

Partner

4/10

Poor

22 Aug 2017

Marc

Very disappointed by the hotel

Our stay did not start as planned. We arrived at 8PM, but our room was not totally ready, as the towels were not in the room and there was a bad smell in the room (even the employee noticed the smell and propose to spray the room with some perfum). Then, right after that we noticed that our TV did not work, so we advised the front desk employee. He did all he can to make the TV works, but he was not able to fix the problem, so we spent the evening without any TV. The employee told us that the problem would be fixed for the next day (problem with the service provider).

The second day, we left the hotel to walk in the city. However, before we left the hotel, we reminded to the front desk employee that our TV needed to be fixed. When we came back to the hotel, 7 hours later, we noticed that the TV was still not working. We then asked, once again, for someone to fix the problem, but nothing was done. Actually, three employees were watching cricket on the TV in the lobby, instead of trying to help us.

Finally, on the last day, we needed to get to the train station around 7:45AM. We advised the front desk employee that we would need a taxi around 7:30AM (it was 7:00AM when we advised him. When we came downstairs at 7:30, the employee had not called any tuk tuk...

All this to say that we did not feel like the employees at the front desk care about us, except the one who was working on the first night of our stay

10/10

Exceptional

10 Jul 2017

Emily

Rooftop pool & gym

Rooftop pool overlooking Kandy was wonderful. Gym was lacking but at least it was something (plus a view). We had breakfast and dinner included, breakfast was a buffet and dinner we chose off the menu includig icecream for dessert. Our last norning we left at 4am and we had a takeaway breakfast all ready to go! Location a bit outside of Kandy up on the hill 200rp tuktuk

10/10

Exceptional

10 May 2017

Kaja

Best infinity pool ever!

We stayed at the hotel for only one night. It was a very pleasant stay, the staff was very friendly, the room was wonderful (we even got a free upgrade) and the rooftop pool and jacuzzi were absolutely amazing. The breakfast was delicious - freshly prepared eggs of your choice, string hoppers, tropical fruit and freshly squeezed juice... Would definitely recommend. Good value for money.

Partner

8/10

Excellent

05 Feb 2017

Verified traveler

Very lovely apart hotel, great views

A very pleasant apart hotel, and great value for money. The staff were very warm and welcoming. And the room was spacious and lovely. Also a lovely bathroom and shower.

The views from the room were spectacular, and the rooftop boasted a small infinity pool with mountainous views.

Very good value, and a reasonable breakfast. Staff were always happy to help with any queries.

I would just say that the pool needed to be cleaned more often. It was also a shame there was a jacuzzi that was not cleaned much, or was kept warm.

Family

8/10

Excellent

20 Jan 2017

Verified traveler

fantastic view in totally new hotel

Hotel is completely new and has a great location with one of the best sights over Kandy!! Seems a little artificial though and like it was constructed in a hurry.

Food was delicious - the employees are very friendly.

Sometimes a little too friendly standing next to your table while you are eating and repeatedly ask if we were happy. We were totally happy! :-) But at the end it seemed a bit to desperate to make us feel well. Less is more :-)

10/10

Exceptional

01 Dec 2016

Ravi

Brand new hotel with great apartments and views

This hotel is brand spanking new and in great condition. The staff are very friendly and go out of their way to ensure you are comfortable. The building is a stones throw away from the Kandy city (by vehicle) including the temple. On the top floor there's a nice infinity pool and roof top with amazing views of the city, especially at night. I recommend you have dinner on the rooftop at least once (if it's not raining). The only issue we had was with dinner, the hotel doesn't have a restaurant, so all meals are served inside the rooms (the rooms have a dining table and ample space for this) however if the kitchen is busy they might take some time. I hope they sort this out soon, but just to be sure I recommend you order early. Other than this this I couldn't recommend this place more, you will enjoy your stay and be very comfortable.

Partner

10/10

Exceptional

07 Nov 2016

John

Great value, great view & amazing staff!

Sampath the General Manager was so amazing!! Absolutely made our stay! Highly recommend!!

Partner

10/10

Exceptional

30 Oct 2016

Andrew

Superb pool, service was great

My wife and I had a lovely two-night stay here in September. Though the hotel is in a residential area, the views from the pool and roof area are phenomenal. The pool itself has to be one of the best we've been in.

The hotel manager, Sampath, also went out of his way to help us many times. Always had a smile on his face, and a wonderfully friendly manner. The breakfast was excellent also. Would definitely recommend, and stay again.

Partner

4/10

Poor

15 Mar 2026

Joachim

Beides sehr gut und viel besser wie die Hilfestellung von Expedia

Self

6/10

Pleasant

01 Mar 2026

Mille Sofie Røhmer

Et rigtig fedt pool område med flot udsigt over byen og med udsigt til solnedgang. Dog er værelserne slidt, trænger til opfriskning. Streaming på TV virkede ikke. Vi fik vasket tøj hos dem og det kom tilbage fugtigt. Men ellers okay pris for det man får

10/10

Exceptional

22 Feb 2026

Luna

Veldig fint hotell! Alt det nødvendige for et fint opphold i Kandy

10/10

Exceptional

21 Feb 2026

Emilie Louise

Flotte rom og fine uteområder

10/10

Exceptional

21 Feb 2026

Brian

Fed udsigt, godt værelse og hyggelig skybar

Friends_and_family Family

4/10

Poor

14 Feb 2026

Larissa

Das Personal war sehr unfreundlich und auch etwas arrogant. Das Zimmer/Hotel ist etwas in die Jahre gekommen und für die Dusche wird fast schon eine Anleitung gebraucht. Das Frühstück ist lieblos und warme Speisen sind kalt. Die Lage ist für eine Nacht nicht optimal.

Einziger Pluspunkt: Das Bett war sehr bequem.

Friends_and_family Friends

4/10

Poor

17 Oct 2025

Verified traveler

Chambre belle sur photo mais manque d’amour et d’entretien. On a commander à la chambre et cela a pris 2 heures se faire servir. Nous avions réservé une chambre deluxe et ils nous ont pas donné la bonne chambre (chambre moins luxueuse) et ils ont même pas voulu nous rembourser la différence.

Leisure Partner