Name: Cinnamon Citadel Kandy
Address: Srimath Kuda Ratwatta Mawatha, 124, Kandy, 20000, LK

8/10

Excellent

15 Jul 2026

Lalindra

The room assigned to us initially was down a flight of stairs with no elevator. THe Air Conditioner did not work. As a result we had to move rooms. Overall we were happy with the stay besides a couple of set-backs.

Partner

10/10

Exceptional

12 Jul 2026

Nagalingam

Hospitality is exceptional. Staffs are extremely courteous, attentive and helpful. Buffet breakfast is very good with good varieties.

10/10

Exceptional

03 Jul 2026

Amit

Brilliant property.

Family_with_children

10/10

Exceptional

26 May 2026

Vidyani

.

Family

10/10

Exceptional

12 Apr 2026

Salesh

Good food. Clean property.

Family_with_children

8/10

Excellent

30 Mar 2026

Ruppal Walia

It is a lovely property ans breakfaat spread is quite large. Staff are friendly byt could be better trained on small nuances. The last who checked us in vaguely indicated the direction of the room and we spent 10 minuted walki g up and down searching for it.
When we asked for a la carte food options other than the I.suan restaurant they have, ot took me 20 minutes to get the front desk to admit that a la carte foid could be ordered at tje lounge bar as well. When i we t to the lounge bar it took another 15.minutrs if argument for them to agree that yes they would accept the irdr even when the food menu was clearly lying inthe counter top! With a bit of better training this place would be great

Partner

10/10

Exceptional

30 Mar 2026

ian

Amazing place and staff, mi goto Kandy hotel

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Catriona

Fantastic location, beautiful swimming pool & gardens overlooking the river. Staff very helpful & friendly.

Partner

10/10

Exceptional

15 Mar 2026

George

Only for a night - a great hotel. Lovely setting and great pool. The buffet in the evening was wide ranging and flavoursome!

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Lauraine

The room

10/10

Exceptional

06 Feb 2026

ALISON

Lovely hotel, shame we were only there for a 1 night stop over.. Food was delicious in Cinnamon and of a good quality and lots of options in the buffet. Staff were outstanding, very friendly and extremely helpful. They couldn't do enough for you.

Friends_and_family Friends

10/10

Exceptional

04 Feb 2026

Narendra

liked the atmosphere here, felt relaxed and welcomed from the moment we arrived. The staff took really good care of everything. Boutique hotel.
Pros - Stayed in Rm 279 &280 - spacious, clean, beds comfortable. Staff welcoming and very helpful, would like to recognize Roshan, Cristine, Srimali (invited for independenc day celebration), Ramki, Aman, Pubudu, among the group that helped us. There were many great staff, names not known.

Cons- Location of hotel is great, but the driving is not so friendly,sharp corners, narrow bumpy street. Can cause somewhat dizzy. Lastly No Spa - Say what - Yes no spa.
Hopefully in the future.

Thank You for a great stay. During our trip stayed in Cinnamon Life Colombo, Cinnamon Bentota and Cinnamon Citadel. All wete great, great staff and great locations.

Will be back.

Leisure Family

8/10

Excellent

29 Jan 2026

NIAMH

Fab pool, lovely staff. Rooms are ok.

10/10

Exceptional

22 Jan 2026

Lawayna

Nice hotel; would stay again.

2/10

Poor

22 Jan 2026

Rajat

The service was very bad, for everything staffs were like doing favor and needed to tell them repeatedly.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Chathurika

Absolutely amazing!

Leisure Family

8/10

Excellent

16 Dec 2025

Krishnan

Staff was kind

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Emma

Great stay at Cinnamon Citadel Kandy. Great clean spacious comfy rooms. Staff were amazing in all areas. Great drinks and buffet. Great chilling around the pool with plenty of comfy day beds. Would definitely stay again.
🌟🌟🌟🌟🌟

Self

8/10

Excellent

14 Dec 2025

KESSEVEN NAIDOO

Clean and comfortable room. Nice pool and reception area. Hotel location is quite remote.

Partner

10/10

Exceptional

12 Dec 2025

Emma

Thankyou to the whole team at Citadel Kandy. From the check in to checkout I was met with friendly helpful staff. Great service at breakfast and dinners. Excellent bar service and cocktail making. Hats off to the chefs for the range of delicious foods for the buffets.

Sri Lanka is open and I’d recommend the Cinnamon Citadel as a great place to stay. Great quiet comfy rooms, good range of sun beds by the pool for relaxing. Was a great stay. Thanks again to all the team.

Self

10/10

Exceptional

12 Dec 2025

Justin

Beautiful hotel, very friendly staff and deliciously wonderful breakfast and dinner buffet.

Friends_and_family Family

8/10

Excellent

21 Oct 2025

Mahinda

Yes

Leisure Family

10/10

Exceptional

26 Sep 2025

Thomas

Best hotel trip

This hotel was one of the nicest I’ve stayed in beautiful surroundings by the river service was amazing. Cleanliness was outstanding. Service in general was perfect.

Friends_and_family Friends

10/10

Exceptional

22 Jul 2025

Warna

Great place to stay in Kandy

Leisure Family

10/10

Exceptional

10 Jun 2025

Denise

Beautiful location, really lovely rooms and the staff simply can not do enough for you. The location is a bit outside of kandy about 10 to 15 minute tuk tuk ride but the prices for food and drinks are very good value and the view is amazing so we only ventured out at night once over our 3 nights.

Leisure Partner

8/10

Excellent

28 Apr 2025

SAMSON

Be aware—- there is no elevator available and rooms and dining area on varied floors. Be ready to climb steep stairs. Nice rooms and amenities. Beautiful views of river and area walks are great. Excellent meals at buffet restaurant.

Leisure Partner

10/10

Exceptional

28 Jan 2025

Anne

Serene spot in Kandy

The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk.

Partner

10/10

Exceptional

27 Jan 2025

Robert

Excellent Buffet

One of the best buffets that I've ever had. Very authentic.

The pool was nice, and the balcony was a nice surprise as well.

The resort sits on the bank of a river so walking is a bit limited.

The staff goes above and beyond.

Partner

8/10

Excellent

15 Jan 2025

Vivek

Overall old but good. Nice stay

8/10

Excellent

11 Jan 2025

Vivek

As

Leisure Family

8/10

Excellent

29 Dec 2024

tyler

Good hotel & staff

8/10

Excellent

21 Dec 2024

Anthony

Not bad, but could be better

Service, rooms and comfort was spot on. Can do better with food options and quality.

Friends_and_family Family

10/10

Exceptional

30 Nov 2024

Jocelyne

Great Place to Stay…

Staff were so attentive and eager to help. Beautiful surroundings, great location. Food was excellent. Would definitely come back.

Partner

10/10

Exceptional

01 Nov 2024

Simren

This was a great stay! Comfortable and clean rooms. We loved the buffet breakfast, the hoppers were amazing!

Leisure Friends

10/10

Exceptional

13 Jun 2024

Hareesha

We recently stayed at the Kandy Citadel Hotel and had a wonderful experience. The rooms were comfortable, well-maintained, and offered a pleasant stay. I want to give a special mention to Sadun Fernando, one of the servers, who provided exceptional service. His attentiveness and friendly demeanor made our breakfast experience even more enjoyable. Overall, I highly recommend Kandy Citadel Hotel for its excellent hospitality and beautiful setting.

Leisure Family

10/10

Exceptional

28 Apr 2024

Catharine

Great hotel in scenic location but a bit out of centre. The staff were outstanding and the service faultless.

Leisure Partner

10/10

Exceptional

06 Apr 2024

Pathmal

I would have liked to see more vegetarian/vegan options on the dinner buffets. Location is about 15min from Kandy downtown -- depending on traffic this could be even longer. However, if you are looking for quite location this is perfect.

Leisure Family

10/10

Exceptional

03 Jan 2024

Dilip C

Beautiful quiet property with excellent service

Leisure Family

6/10

Pleasant

24 Jul 2023

GOWRI

I was annoyed with my registration status. I opted my reservation with breakfast included, but, hotels.Com made mistake with my reservation and this hotel denied to include complementary breakfast. I was told to pay extra for breakfast, this caused alternative arrangements on myself.

My room was next to evening entertainment, music, and till midnight it was very disturbing.

Payment expected only in US$, causing extra charges.

Hotel location is good, but Hotels.Com mistake with reservation caused disturbance.

Self

6/10

Pleasant

16 Mar 2023

Ian

Mixed bag

Nice hotel with bar facing the pool. Very large room at the far end of the hotel with River view. Bar service was slow and had to go to bar to order drink. Bar was understaffed. Restaurant was badly laid out. Beef on buffet was tough. Large queues at entrance to buffet area. Squashed bug on top of toilet cistern. Overall hotel does not compare favourably with Habanara Cinnamon Lodge and Yala Cinnamon Wild. Staff were polite and friendly

Partner

8/10

Excellent

02 Jan 2023

Piyush

Amazing view of the river behind the hotel. You can enjoy the view of the pool, river and trees while have a drink from the bar. staff was courteous and helpful.

Leisure Family

10/10

Exceptional

29 Sep 2022

patricia

Beautiful views and gardens, wonderful breakfast in dining room overlooking the views. Excellent location, in the heart of Ella, walking distance to centre and yet feels secluded , quiet and peaceful in hotel.

Partner

10/10

Exceptional

04 Feb 2022

Lise

Super nice and helpful.

Friends_and_family Family

8/10

Excellent

13 Jan 2022

Kishalaya

Great view of the river and adjoining woods...Very serene

Leisure Family

10/10

Exceptional

09 Jan 2022

Ralph

The location is great, tranquil beside the river, and close to Kandy. The design is superb with the open air encouraging the breeze. But it is the staff who really make it excellent. It is the second time we have stsyed at the Citadel, and we cannot fault it. If you are visiting Kandy, this is the place to stay.

Leisure Family

10/10

Exceptional

25 Jan 2020

Raelyn

The hotel itself is a perfect getaway from the hustle of Kandy! It’s location is a little out of the city, but the trade off is complete tranquility! The staff are so kind and helpful, we really enjoyed our stay!

Partner

8/10

Excellent

22 Jan 2020

Verified traveler

This is a quiet hotel on the banks of Sri Lanka's largest river Mahaweli - ideal for leisure travellers but not so conveniently located if you are a business visitor as it is out of Kandy and Peradeniya towns.

Business Self

10/10

Exceptional

22 Jan 2020

Pranav Kumar

Beautiful well-maintained property. An absolute hidden gem with super friendly staff. Everything was fabulous including the restaurant. Just a few bugs here and there but with all that greenery, very natural. Highly recommended Kandy stop!

Friends_and_family Friends

8/10

Excellent

04 Jan 2020

Verified traveler

The gardens are great pool is nice
Staff were nice and helpful

Leisure Family

10/10

Exceptional

02 Jan 2020

Tahmina

Perfect First Stop!

I stayed here with my fiance for 2 nights and it was amazing. This hotel is pretty luxury without the several hundred dollar price tag, and really convenient for so many reasons.

Our flight arrived in the middle of the night and we went straight to this hotel, so we arrived at 6:30am when the normal check-in time is 2pm. They were booked solid so they couldn't check us in right away, but they were SO nice about it, even though it's not their responsibility to allow us such an early check-in. They even let us have the complimentary breakfast that morning, which we weren't entitled to. By the time we finished eating and spending some time in the beautiful lobby, some guests left and they were able to get us in a room by 8:30am.

During our stay, we didn't spend much time in the hotel because we were out in the town or Dambulla/Sigirya area, but the time we did spend there was so nice. The rooms were always clean and the staff bent over backwards to make sure we were happy and comfortable. The pool is clean and beautiful and views of the river are really cool too.

Would 1000% recommend this hotel.
P.S. - they also had driver accommodations, which was very helpful for us

Partner

8/10

Excellent

31 Dec 2019

HARSHA S

Enjoyable stay at an amazing property

Fantastic property. Rooms were spacious, clean and comfortable with all amenities. Poolside is great, had a wonderful breakfast spread. Staff were courteous and nice.

Service is on the slower side. Took 30 mins to get us a pot of coffee (room service) and 45 mins to serve dinner for two dishes. This seems to be the norm across Sri Lanka though

Friends_and_family Family

10/10

Exceptional

29 Dec 2019

Verified traveler

Lovely stay. Would recommend to anyone

Great breakfast & lovely location by the river. Great pool.

Friends_and_family Family

8/10

Excellent

25 Dec 2019

Mary

rnight stay

Really liked this hotel in a lovely setting. V spacious well equipped bedroom. Unfortunately out stay was too short

Friends_and_family Family

8/10

Excellent

20 Dec 2019

Verified traveler

Great bar/terrace, pool, excellent food and service

Leisure Partner

10/10

Exceptional

12 Dec 2019

Verified traveler

Great spot in Kandy

Cinnamon Citadel Kandy is a nice hotel just along the river outside of Kandy. Nice pool (not huge), food is good, service is friendly. Rooms are funky 1970's style. Overall we enjoyed our stay. Note: despite what the description says, this is not walking distance to town.

Friends_and_family Family

10/10

Exceptional

08 Dec 2019

Verified traveler

I have booked the hotel for my mom’s birthday and arranged a room plus breakfast for two days. Later I changed it as my sister was able to go as well. There were initial issues when they go as booking was for two people however the food and beverage manager, Mohan, stepped in and sort everything and my parents had the most fantastic time.
Great food, location and wonderful staff.
Highly recommend 😃

Leisure Family

10/10

Exceptional

27 Nov 2019

Verified traveler

Great food at the resturant great breakfast spread and great dinner buffet spread , great views of the river side

Leisure Self

8/10

Excellent

11 Nov 2019

Darryl

Shower fan

Fan in shower was not strong enough for the steam

Self

10/10

Exceptional

25 Sep 2019

Verified traveler

The overall experience was excellent. Our only disappointment was the lack of Sri Lankan food in the la a carte menu. Other than that, a beautiful location, delightful service and a relaxing few days.

Leisure Partner

10/10

Exceptional

25 Sep 2019

Verified traveler

Absolutely wonderful place to stay in Kandy. Beautiful hotel, great staff, and exquisite food.

Leisure Self

6/10

Pleasant

22 Sep 2019

Anonymous

Needs updating. No lift in upgraded room wing. Poor water pressure.

Leisure Partner

10/10

Exceptional

17 Sep 2019

Prashanth

Great hospitality

it was great hospitality extended by the Hotel.
Friendly staff & great atmosphere

Family

8/10

Excellent

25 Aug 2019

Verified traveler

Everything great, service also great .great welcome

Leisure Friends

6/10

Pleasant

30 Jul 2019

Ann

Hotel rooms could be better...

The hotel room is dated, still using key lock. A lizard fell on the vanity table top while i was washing my hands and fortunately not on my head!! The room balcony is not worth sitting out. Room is not soundproof, could hear people talking outside and my room was allocated near the bar hence could hear the band playing. However on a good note, the hotel food is good and a rather friendly hotel team with good service.

Friends

10/10

Exceptional

29 Jun 2019

Prabhathi

Amazing place with great service

We loved our stay in cinnamon citadel Kandy. The service was excellent. Bhagya, Manjula, Thilina, Fashan and Arvinda were great hosts. We will definitely come back next year too.

Partner

10/10

Exceptional

18 Apr 2019

miss

A fantastic hotel in Kandy!

Fantastic hotel with the most amazing pool and open style lounge areas! The Staff were super friendly and helpful - Definitely recommend!!

Partner

8/10

Excellent

01 Apr 2019

Verified traveler

Large hotel complex next to the river about 5km from Kandy centre. Decent spot, with nice facilities, friendly staff and good breakfast.

Leisure Partner

10/10

Exceptional

30 Mar 2019

Linda

Breathtaking hotel

This is an amazing property. The location and hotel design is breathtaking! Oh, did I mention the food..... everything you can imagine and totally fresh. A must stay while in Kandy.

Family

10/10

Exceptional

13 Mar 2019

Pravin

Kandy Cinnamon

Check-in was very quick with a cold drink and cold towel. Our room was on the ground floor over looking the river, very clean with all the usual amenities. We had an excellent meal which was very reasonably priced. A little away from Kandy city but taxi service was available. A very nice pool area and morning breakfast was a treat. All in all a good experience.

Partner

10/10

Exceptional

03 Mar 2019

Verified traveler

Truly incredible. Nestled in the hills on the river, Cinnamon Citadel was an oasis for our stay in Kandy. Amazing service. Amazing pool.

Leisure Friends

10/10

Exceptional

03 Feb 2019

Verified traveler

Nice hotel with great surroundings. Staff always willing to help with queries. Also great choice of food.

8/10

Excellent

29 Jan 2019

Verified traveler

Great hotel with rooms which overlook the river
Excellent bar and pool and great breakfast
Avoid rooms which are far from main building beginning with 300 not only far with steps but also sound proofing from corridor to bathroom lacking

10/10

Exceptional

24 Jan 2019

Verified traveler

Hotel staff was very helpful. Room was very clean. Hotel location is very good, close to river and around 15 minutes from the city centre.

10/10

Exceptional

16 Jan 2019

Verified traveler

A clean well presented hotel in a picturesque location. The food is very good and overall we had a very good experience.

10/10

Exceptional

13 Jan 2019

jjmtravels

Fantastic hotel, great staff, great food and location.

8/10

Excellent

17 Nov 2018

Jonny

We had a lovely time here - a relaxing place to stay for a few days.

Friendly staff and great food, although slightly confused by the multiple menus on offer. Rooms are dated but spacious and comfortable.

10/10

Exceptional

04 Oct 2018

Teresa

Beautiful respite

Exceptional hotel with attending staff. Dinner and breakfast was delicious and relaxing. We had a lovely greeting and good bye. Highly recommend.

Friends

6/10

Pleasant

28 Sep 2018

Verified traveler

Rooms very Dark and food in the Cafe was not great unfortunately.

8/10

Excellent

12 Sep 2018

Verified traveler

Great hotel with views of the river, a few km from Kandy main centre but easy access. Spacious and clean rooms and friendly staff. Very relaxing vibe, especially in the common areas such the pool and the Panorama restaurant.

Friends

10/10

Exceptional

03 Sep 2018

darryl

Great hotel Just outside Kandy

Great hotel just outside Kandy perfect for trips in to the city and the festival.
Location is excellent with the restaurant and some rooms overlooking the river. Great selection off food on the reasonably priced buffet. Staff were welcoming and helpful.
Shame we couldn't stay longer.

10/10

Exceptional

01 Sep 2018

Javid

Great Location , river side , nice pool & delicious foods

10/10

Exceptional

27 Aug 2018

Stephen

I would have preferred food for North American customers,

8/10

Excellent

23 Aug 2018

Robert

Good 4* hotel

Nice hotel, clean and comfy. Tucked away on outskirts of Kandy. Quiet location at side of river hence need mozzie repellent.

Expensive for food but 500rps tuk tuk into Kandy for good meal.

Back of loo in our room leaked onto floor but all in all 4* some of the sofas in main lounge area showing their age and need repadded / support.

Family

10/10

Exceptional

03 Jun 2018

Mags

Excellent hotel with superb staff who go that extra mile every day to make your stay memorable.

10/10

Exceptional

02 Jun 2018

Nigel

One of the best hotels in Kandy undoubtedly

The hotel is about 7 kms from Kandy town and it is a 500 rupee tuk yuk ride approx. They upgraded us to a river facing room, which was fantastic with a small garden outside. There was no elevator down to the river facing rooms and was a long walk down by stairs. But the view from the room was worth the walk down and up. Dinner at the restaurant and breakfast were excellent while usage of the pool facilities was great too.

Family

8/10

Excellent

28 Apr 2018

John.

Pretty setting.

Cinnamon Citadel is a comfortable hotel, with lovely views of the river from the rooms and dining area. Our room was spacious and the pool was good. Breakfast was varied and tasty, but the dinner buffet was predictably stodgy and bland.

10/10

Exceptional

18 Apr 2018

PROSANTA

Seeing Kandy

It was a good experience and would highly recommend staying at the hotel and visit all the sightseeing places. Very convenient. Breakfast is awesome.

Family

10/10

Exceptional

17 Apr 2018

Verified traveler

Nice hotel right on the river

I was only there for one night so didn't get to experience everything that the hotel had to offer. The rooms are very spacious and the king-size beds are very comfortable. Unfortunately it was raining when I was there so i couldn't make use of the balcony. Because of the rain I didn't get in the pool. It wasn't very big anyway and there were a lot of kids in there. I had some food and drinks at the bar area which were very reasonably priced and nice. I didn't go to the restaurant for dinner so can't offer an opinion on that. I did go to the restaurant for the buffet breakfast which had various offerings of Sri Lankan and Western foods. All of the staff were friendly and courteous.

10/10

Exceptional

15 Apr 2018

Candice

Nice stay

Was a very nice hotel, a bit out of the town down a dark road, but beautiful views. The travel desk couldn’t have been a bit more helpful but we were staying during the new year so things were a bit busy. The pool looked nice but we didn’t have the time to utalise the facilities unfortunately.

Partner

6/10

Pleasant

04 Apr 2018

Verified traveler

Wish there were more options in Kandy

Hotel rooms (and especially the bathrooms) are in serious need of a full renovation. The 1980s black tile in the shower is ugly but excusable. Mold on the grout is not, however. The room, albeit also stuck in the 80s, was cleaner and the bed was reasonably comfortable. Compared to the Jetwing Lake we stayed at this property is seriously behind in both design and maintenance. The food was ok but it was our least favorite compared to Jetwing and the Shangri-La. These elements could have been overlooked if it wasn’t for the terribly slow internet. Downloading a movie on iTunes was expected to take 90 hours!

Family

8/10

Excellent

18 Mar 2018

Roman

Big Chain Hotel - But Nice

We did a crazy 7 day tour with 7 different stops. Kandy was our second last stop and the hotel was really a chance for us to grab a hot shower a decent meal and a good night's sleep. This hotel check all three points for us.

It's a big hotel and clearly has a number of regular guests from around the world. It's not a cozy wee place but rather a big hotel with all the amenities. Again, courses for horses I suppose.

It's a bit tough to get to the hotel from the city centre but once you get there, you're all taken care of.

Thanks for the hospitality!

2/10

Poor

04 Mar 2018

sanka

Hotel near to the river

When we check in hotel receptionist was not supportive and had to wait for so long and also I went with my wife and even after I made the reservation under my name they were asking two of us identity by saying it’s a hotel rule and let us wait there for so long and it’s a big disappointment and we don’t recommend this hotel to any one who we know

10/10

Exceptional

01 Mar 2018

jean

Cinnamon Citadel we love you!

We stayed here for 2 nights and found it to be very comfortable and pleasant. Our room was in the middle section overlooking the pool and had a lovely terrace with a view of the river. The staff were all helpful and friendly and breakfast was delicious with lots of choice. The hotel is a little way out from the town but very peaceful and surrounded by lovely scenery. We had dinner in the little cafe next to the pool and enjoyed it and on our last night, we sat in the open bar area and had cocktails while listening to a singer strangle a few songs. All part of the fun though, and we would definitely stay here again.

Partner

6/10

Pleasant

24 Feb 2018

wei yen

Overall the hotel was OK. It had a beautiful location by the river. The staff were great: very helpful and accommodating. As I mentioned in the check-in review, I requested a change in room because of noise and the reception lady was very helpful. I had a concern at check out when I was not given a receipt, and the receptionist Adithya was quick to address and allay my concerns. I was also surprised by a cake in my room on my birthday, which was a lovely gesture and much appreciated. What let the hotel down was that the rooms are old and require a refurbishment. Some of the furniture had broken down. Noise insulation was also poor, and it is easy to hear your neighbours. The food options were mixed. Cafe C was nice, but the buffet restaurant was disappointing -everything was overcooked and lacklustre. Overall an acceptable experience. Not great, but not awful either.

Family

10/10

Exceptional

12 Feb 2018

Stephen

Wonderful respite after strenuous road trip

Thoughtful, accommodating staff—made us feel welcome, despite some difficulty with transmitting reservation from Expedia to the Hotel proper.

6/10

Pleasant

10 Feb 2018

Jay

We booked 2 rooms and stayed for 2 nights. Dealing with reception was very difficult, they provided 2 rooms on the lower level with no lift facility.
It’s a struggle for older and walking disability people. Reception was not at all helpful to provide any alternate option on request to change floors.
Wish staff at reception were politer and more accommodable.
Room conditions is average compared to the hefty amount you pay for hotel booking. Views from lower level dwelling are just okay.
Now for complimentary breakfast was good, the swimming pool was good. Ambience and view is good for people on the upper level.

8/10

Excellent

08 Feb 2018

Srinivas

Nice hotel with great food

Hotel with Interesting decor and courteous staff situated in a convenient location. Food is good and has variety with both International and local cuisine. Nice view from the room and lots of greenery.

10/10

Exceptional

30 Jan 2018

Jane

Good quality Chain hotel

Booked this hotel at very last minute very accommodating. Very welcoming staff very good service. Good pool clean room and good restruant especially A la carte one.

Partner

10/10

Exceptional

25 Jan 2018

RSKA

Beautiful hotel by the river

Our room was facing the river. Very nice and refreshing view. The swimming pool is very nice. Breakfast is moderate. I recommend having a river boat trip

6/10

Pleasant

17 Jan 2018

jane

Damp room

Basement room - called an upgrade . Room atmosphere was very damp , mildew on the walls and ceiling . Went out for dinner and came back too late to ask to switch rooms as there for one night only pool area lovely but hotel in need upgrade lovely breakfast