Novotel Mohammedia

Morocco , Casablanca
MOHAMMEDIA, Angle Boulevard De Fes Et Mohamed Zerktouni, 8 4
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50 reviews shown

4/10

Poor

27 Dec 2025

Jahid

Room conditions were not great:
- toilet door could not be closed due to expanding door frame
- shower glass screen was short so a lot of water spilled onto the rest of the toilet/shower room floor
- postive side was room cleaned everyday, but towels and floor mat were taken everyday and not replaced, we had to call up twice each day before replacements were sent by housekeeping
- room walls are very thin so you can hear loud talking from other rooms
- 3 out of the 7 nights we stayed we were disturbed until 2am with loud music from either the hotel ground floor or venues next to the hotel.

Leisure Partner

10/10

Exceptional

30 Jun 2025

Abdellah

It was nice day safe clean very nice stuff peaceful thank you so much

4/10

Poor

22 Apr 2025

Pamela

The reviews and photos of this property made us feel it would be an excellent choice, but unfortunately it was a bit disappointing. The bar area is nice, but the rooms are small and while we close this hotel for the sea views, the views are part of a more industrial area and there were birds everywhere. We also thought it was beach front, but the ocean is across the roadway. The room condition was a bit rough, and despite having two people in the room, they continued to give only one towel despite our requests to bring additional towels. They were quick to provide us with any requests. I did love that there was a Carrefour around the corner and lots of restaurants and cafes nearby. It’s not the prettiest area.

Leisure Partner

2/10

Poor

21 Jan 2025

Saurabh

Poorest kind of Service

Disappointing Stay at Novotel Mohammedia

While Novotel Mohammedia boasts a great location near the park and the beach, my overall experience was far from satisfactory.

Check-In Experience:
Upon arrival, I was shocked to learn that my prepaid room had been given away due to my late check-in, caused by a delayed flight. The check-in process took over 3 hours. Initially, a trainee at the reception attempted to assist but admitted she lacked the knowledge to resolve the issue. Another staff member, without even reviewing my booking, bluntly stated there were no rooms available. I was further told that it was my fault for not informing the hotel about my late arrival, even though I had tried contacting them earlier for an airport pickup — a request that was completely ignored.

Reception and Service Issues:
The service throughout my stay was disappointing. Despite calling the restaurant multiple times over 40 minutes, no one picked up. When I approached the reception for assistance, they redirected my call back to the unresponsive restaurant. After several requests, the reception staff kindly took my order, but the food was never delivered. This lack of responsiveness left me feeling ignored and frustrated.

Room Conditions:
The rooms, while clean with comfortable beds, show signs of age. Additionally, they lacked basic attention to detail — no mattress cover was provided, as evident in the attached image.

Restaurant and Breakfast you cannot call them. It they will not pick up

Business

8/10

Excellent

16 Jan 2025

OTHMAN

Very good location. Quiet around the floor. Except some noise from the main lobby if you stay Saturday due to the music coming from the bar. Other than that everything else was good

Leisure Family

10/10

Exceptional

03 Nov 2024

Jared

The views were spectacular, the staff was amazing. The only negative i can think about is the shower in my room, i feel it could have been cleaner.

Leisure Friends

10/10

Exceptional

08 Oct 2024

Navaid

The breakfast was excellent, would recommend anyone who wants to visit Rabat and Casablanca to stay here.
Sandrine and Simo FB provided excellent service
Any issues were resolved promptly by reception staff.

Leisure Partner

6/10

Pleasant

04 Jan 2024

Daniel

The receptionist was not straightforward about breakfast arrangements. At check in, we were told the breakfast was complimentary, only to find it the next day that we had to pay for breakfast.

Leisure

4/10

Poor

28 Nov 2023

Salah

Self

8/10

Excellent

28 Oct 2023

Stephane

clean but hard bed

Business Self

10/10

Exceptional

16 Oct 2023

Craig

Excellent hotel. Lovely room, great bar and restaurant and very pleasant staff especially Sandrine who was extremely helpful and provided excellent service. Will definitely return.

Business

6/10

Pleasant

14 Oct 2023

Arthur

Breakfast is a bit hit or miss. Different food items not available on a regular basis

Business

10/10

Exceptional

19 Aug 2023

Ahmed

Very nice stuff thank you guys for everything

8/10

Excellent

18 Aug 2023

Omar

Good hotel

Good stay. Didn’t use the hotel facilities so can’t really comment on that.

Partner

10/10

Exceptional

13 Aug 2022

mohammed

I would recommend this place for anyone clean Friendly stuff

Leisure Family

10/10

Exceptional

11 Jun 2022

Youssef

Friendly and welcoming Staff!
Clean property !
Very convenient location ,
Near nice cafes & restaurants !!!

Leisure Family

10/10

Exceptional

20 May 2022

Youssef

Asmaa and Nabil did an amazing job getting us nice Cozy room with ocean view !!!

Leisure Family

10/10

Exceptional

20 May 2022

IBRAHIM

Great location

Business_and_leisure Family

10/10

Exceptional

29 Dec 2021

Ali

Great location, very clean.
Walking distance to cafés and restaurants.
The server at the restaurant needs more knowledge at what he’s serving.

Leisure Self

8/10

Excellent

16 Oct 2021

Verified traveler

Was told underground parking on site but actually on road outside hotel. Otherwise great service and clean/comfortable room.

Business

10/10

Exceptional

16 Sep 2021

Youssef

I wanted to commend Amal and Nora for their warm welcome and their world class customer service.
Amal greeted us as soon as we walked the hotel door and Nora helped us getting settled in nice & warm superior room with ocean view. They made the check in transaction seamless!
We will recommend this hotel to our friends and family !
Please make sure to pass along this compliment to both Amal & Nora.
Keep up the great work !
Youssef

Leisure

10/10

Exceptional

16 Sep 2021

Mohammed Saleh

The hotel is good but needs refurnishing

Leisure Family

8/10

Excellent

07 Sep 2021

Matthew

Very nice

Business Self

8/10

Excellent

03 Sep 2021

mohammed

My happness was increased by staying in novotel mo

Nice hotel staff are friendly esp mss Hasna in the reception
Near from the beach

Partner

10/10

Exceptional

28 Jul 2021

Verified traveler

Nice location stuff very nice people

Business Family

10/10

Exceptional

25 Jul 2021

Verified traveler

It’s very Location and all staff is really nice the manager very nice lady thank you for everything you guys Grade and down the earth thank you again for everything you did for me

Business Family

10/10

Exceptional

12 Jul 2019

NYC

I was there for a wedding and the staff was very helpful in getting a cab for me to get to the venue. Location feels as if you're in Miami. Close to lots of restaurants and cafes. Beach is nearby hotel. Room was spacious and bed was comfortable. I recommend this place.

Friends_and_family Friends

10/10

Exceptional

25 Jan 2019

Verified traveler

Excellent location. Helpful staff Ismail and Smohammed at the lounge were accommodating.

Leisure Self

8/10

Excellent

05 Jan 2019

Saleh Salman

Beautiful Location

As the hotel is new and it's setting next to one of the most beautiful parks in Muhammadia including the nearby cafes and other small shops makes it the prime hotel in that area.

Partner

10/10

Exceptional

13 Apr 2026

Bilal

Sauberes Hotel
Top Personal

Partner

6/10

Pleasant

02 Feb 2026

richard

Jolie chambre prise électrique ne fonctionne pas quand on éteint la lumière. Vitre tres sale.

Business

2/10

Poor

05 Jan 2026

Nadin

Mögel i rummet och badkaret folk röker överallt utan ventilationsystem hissen
Funkar tyvärr inte

funkar inte till alla vång

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Bruno

Réception toujours parfaite comme d’habitude

Business

6/10

Pleasant

12 Nov 2025

Juliette

The hot water in the shower was very inconsistent and changed temperature every 5 seconds. The sky shower head did not work. We had to ask for towels every morning, because they took all without every replacing them. At every stay it’s happening, every single morning. And everything takes a very long time.

Business Partner

10/10

Exceptional

21 Oct 2025

Sana

Excellent rapport qualité prix , une bonne équipe accueillante.

Leisure Family_with_children

10/10

Exceptional

27 Aug 2025

MOHAMED

Trés bon rapport qualité prix

10/10

Exceptional

11 Aug 2025

Djamel

Parfait

Excellent hôtel, avec une localisation parfaite pour séjourner à Mohamedia. Le parc avec tout les restos et la plage à côté également

Friends_and_family Family

6/10

Pleasant

09 Aug 2025

Djemaa

Séjour acceptable

Le Novotel reste une « valeur sûre » mais avec quelques bémols, la télévision ne fonctionnait pas correctement, même en l’ayant connectée en partage de connection avec mon smartphone, impossible d’accéder à Netflix, elle était bloquée en mise à jour durant tout notre séjour. Il manquait le linge de toilette mais nous avons pu nous le procurer rapidement. Aussi, suite à une mauvaise information sur l’annonce qui indiquait 4 personnes, la chambre ne disposait que de 2 couchages prêts et 1 banquette pouvant servir de lit d’appoint sur demande. Nous avons pu en obtenir un 4eme sans frais supplémentaire après avoir présenté les modalités figurants sur l’annonce mais l’attente fut longue pour les enfants: autour de 22h15. La réception est bruyante, la musique est forte. Les ascenseurs tournent à plein regime et sont insuffisants pour descendre les valises le matin du départ.

Friends_and_family Family

8/10

Excellent

19 Jul 2025

Daniel

N’ont pas accepté une modification de réservation pourtant acceptée par Hotel.com

Business

8/10

Excellent

29 May 2025

Karl-Olof

Xxx

Business

10/10

Exceptional

14 Mar 2025

Bernard

Quality and availability of employees
Sandrine for breakfast and lunch super nice

Leisure Friends

8/10

Excellent

07 Mar 2025

Emmanuel

Petit déjeuner et restaurant de bonne qualite même si quelques fois le buffet est moins achalandé. Le gros défaut de cet hôtel est l’état des chambres, elles se délabrent, pas ou peu d’entretien. Mobilier vieillissant

Business

6/10

Pleasant

28 Feb 2025

Lisianne

Decue de la prestation versus la renommée

Leisure Family

8/10

Excellent

29 Nov 2024

Jean-Michel

Hotel nicely located. The quality of the rooms’equipment should be improved ( light and shower in the badroom). Service in general should improve.
The hotel’s personnel is very friendly and polite.

Business

8/10

Excellent

21 Nov 2024

Emmanuel

Malheureusement l’état de cet hôtel et de Mohammedia (le parc) se degrade.

La coupe du monde prévu en 2025 fera peut-être bouger les choses.

Une ligne TGV est en construction et de nombreuses travaux semblent déjà en route.
À suivre

Business

2/10

Poor

23 Oct 2024

YOUSSEF

À éviter !

Le Check-in et Check-out qui durent 60 minutes est tout simplement inadmissible, vous arrivez épuisé, et vous devez encore patienter tout ce temps; je n’ai jamais vu cela de ma vie.
L’état des chambres nécessite un coup de rénovation… l’odeur d’humidité est très désagréable !

Les hôtels Novotel ne sont plus du tout ce qu’ils étaient.

Business

10/10

Exceptional

27 Sep 2024

Nabil Bouameur

Recommended

Todo correcto. Muy decente

Business

6/10

Pleasant

14 Sep 2024

Agnes

Tres moyen. Chambre pas aeree malodorante . Fuite chasse d eau donc bruit toute la nuit. Moquette usee trouee. Mauvaise isolation sonore et wifi faible . J avais reserve vue mer jai eu vue parking..hotesse lente et peu aimable .....je n y retournerai pas .

Business

4/10

Poor

27 Aug 2024

ANAS

Indigne d un 4 étoiles !!

Excellent accueil de Mme Asmaa par contre serviettes déchirés dans la chambre 705 sèche cheveux ne marche pas la Clim aussi la toilette n est pas bien posé !! Le matin j ai demander des serviettes pour la piscine au spa malheureusement il n y a personne !!Petit déjeuner à améliorer

Partner

10/10

Exceptional

15 Aug 2024

Nathalie

Très bon établissement
Sérieux et personnel très pro

Business