Name: Wellspring by Silks Jiaoxi
Address: No.67, Wenquan Rd, Yilan, 262, TW

10/10

Exceptional

05 May 2026

Tim

Lovely, peaceful property with lovely, helpful staff. Great breakfast, fantastic choice

Family

10/10

Exceptional

30 Mar 2026

Danny

Great hotel and recommended for people looking for a good onsen.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

don

We don’t sit at the poolside but did go into the onsen soaker pool. It seemed fine.

Partner

10/10

Exceptional

06 Jan 2026

peishan

Highly recommended! I really like the design of the room, and the well design of the common area. Unlimited welcome drinks (tea, wine, ect) and snacks (cookies, cake, etc). Staff are very helpful, my son had nose bleeding in the lobby, they helped out right away, and sent an ice pack to us. Just the view of the hot spring in the balcony got blocked a bit (I think it is a security reason) and the bathroom sink is a bit limited. Also, the price is very beautiful, about $200+/night!

Leisure Family

10/10

Exceptional

25 Dec 2025

Wen

Very clean, great breakfast options, tons of amenities and the private hot spring bath is amazing!

Leisure Partner

10/10

Exceptional

11 Dec 2025

David

Clean room, decent breakfast, generous supplies, staff so welcoming & friendly, offered a room upgrade was very heartwarming, for sure will return.

Business

10/10

Exceptional

27 Nov 2025

Chun-Yu Judy

Staff is extremely helpful and sweet. Everyone of them is professional and caring. I will strongly recommended it for other guests!

Leisure Family

10/10

Exceptional

26 Nov 2025

Shao-Jie

What a wonderful experience!

10/10

Exceptional

22 Nov 2025

Mandy

Clean room, friendly and helpful staff, great breakfast, convenient location

Leisure Family

10/10

Exceptional

31 Jul 2025

Koon Po

The room is clean and neat. The amenities were completely provided. Nice design for the hot spring tub. Facilities in the hotel is great. Free happy hour with unlimited red/white wine and snacks for the hotel guests, swimming pool and public hot spring are available on the rooftop terrace. The complimentary breakfast has variety of local food, it'd be great if there's sashimi as some 5 stars hotel would most likely offer it.

Leisure Family_with_children

10/10

Exceptional

12 Jul 2025

Eva

The service is great and it feels home. I love the hot spring tub in the room, it’s clean, comfortable and convenient. I enjoyed the happy hour every day at 5pm and movie night at 8pm a lot. Would def come back again :)))

Leisure Family

10/10

Exceptional

06 May 2025

Pifeng

excellent

10/10

Exceptional

06 May 2025

Edmond

Rooftop infinity pool and onsen with view of surrounding mountains. open air, in room onsen on the balcony. Very good tea and tasteful Zen decor in each room. Very attentive and professional staff. The happy hour each afternoon was a nice touch on top of a very pleasant experience staying at this property.

Leisure Family

6/10

Pleasant

06 May 2025

Peter

Lmited parking
In room outdoor hot spa is difficult to access and use

Leisure Partner

2/10

Poor

31 Dec 2024

Samantha

Overly priced hotel. Small room. Paid usd $355 for a 3-person family room on a weekday (night of 12/26/2024) Staff do try. They do not replenish food on time at breakfast. Gym was practically a joke so didn’t work out that day- also which gym starts operating at 9am????. Our least favorite place to stay out of the 9 hotels we have stayed in Taiwan. This is not worth the money. A motel with 1/3 of the price paid at this hotel would be better. Extremely disappointed. Felt being ripped off.

Leisure Family

10/10

Exceptional

14 Nov 2024

Michael

Unique hotel with swimming lap-pool and large hot-tub/spa on the roof. Our room was modern, clean and comfortable. Hotel is near lots of restaurants and local stores. Underground parking was convenient and breakfast options were great…lots of East and West cuisine choices. Staff are super friendly and ready to help…especially Rose at the front desk.

Leisure Partner

10/10

Exceptional

11 Jul 2024

Chang-hsin

Enjoy our stay. Excellent facility and services.

Partner

10/10

Exceptional

05 Jun 2024

Steven

Nice Japanese Style Hot Spring Hotel

The hotel is about 10 minute walk from the Jiaoxi train station. We just rolled our suitcases over right after getting off the train. Interior of the hotel is well maintained. Modern, clean and with great taste. Complimentary snacks (very yummy), coffee and wine (during happy hour) are offered in the lobby daily. The rooftop infinity pool and hot spring pool are a nice touch. But for hot spring, I think the one in the sister hotel Just Sleep right next door is better. It is a nude, single sex one in the basement. The washing stations reminded us of the hot spring baths in Japan. The room is well designed with your own personal hot spring bath on the balcony. The only shortcoming is that the room is on the small side (very Japanese in this sense too...LOL). I love the complimentary flip flops though. You are free to take them. Breakfast at this hotel is top notch. A good mix of western and Taiwanese local delicacies. Fruits and pastries are of very high quality too. Prompt tidying up service during your buffet meal. The local public hot spring parks and one big busy street are all close by. I would definitely recommend this hotel.

Partner

10/10

Exceptional

20 Apr 2024

Juei-Teng

outstanding services by all staff members!

Leisure Partner

8/10

Excellent

18 Mar 2024

Nanelle

Great location to the public hot springs and the main street. Loved the tub on the balcony. Had the family suite and it was spacious in size. Loved all the mini snacks and happy hour that they provided. Breakfast was more like brunch as it had a lot of different food options.

Leisure Partner

10/10

Exceptional

31 Jan 2024

CJ

Breakfast is good

10/10

Exceptional

27 Dec 2023

Verified traveler

BEST HOTEL IN TAIWAN!

I've been to Taiwan almost 10 times and I've to say this is the best hotel I've ever stayed at in Taiwan! I booked the Tatami mat room which comes with a private onsen bath where you can soak anytime of the day at your privacy and convenience. However, what really blew me away was the rooftop infinity onsen pool where you get breathtaking views of the city. There is also a normal cold pool for swimming beside the onsen pool. Breakfast was included in my booking which I thought was an extremely great deal. The breakfast is also the best one I've ever came across in all my hotels in Taiwan. There were acai bowls, grain bowls, and the usual rice/porridge dishes, bread for different appetites. I especially loved the detox juice that was offered at one of the stations. The hotel offers free happy hour at the lobby and you can get wine, drinks and some light snacks. Also every day in the evening, they screen a movie at the roof top beside the pools where you can watch move under the stars. Location is also very good as it's right smack in the city of Jiaoxi, Yilan. Hotel also offers free self parking in the basement which is safer than an outdoor parking that some hotels offer. The fridge in the room offers free drinks like coke, pocari sweat and two facial masks from My Beauty Diary. All in all, I really have nothing to complain!

Friends_and_family Friends

10/10

Exceptional

24 Dec 2023

Jeffrey

Efficient staff.

Check-in service was efficient and friendly. Staff well-trained.

Partner

10/10

Exceptional

19 Dec 2023

Cheryl

Nice hotel in Yilan

Awesome things about the hotel:
Free mini bar - refill on a daily basis.
Happy hour - free flow drinks and snacks for 2 hours
Nice bedroom slippers
Many eateries around the hotel

Size of family room is good for just 4 headcount only including toddlers

Suggestions: Place bags in dustbin for cleanliness purpose.

Friends_and_family Family

10/10

Exceptional

30 Nov 2023

Tuen-Hao

Excellent service clean room

Leisure Family

6/10

Pleasant

12 Oct 2023

Yi Dawn

Nice hotel, poor sound proofing

The hotel itself was nice, clean and we'll situated. However, my biggest gripe was that the rooms were not very sound proof and given that it was on the main road, the noise was rather piercing, especially when the rubbish truck came by. Had intended to rest during the stay, but the poor sound proofing did not help

Partner

8/10

Excellent

05 Oct 2023

Verified traveler

Good but can be improved

Overall it’s good but we were disappointed that public indoor hot spring was not available. The information was not written on the website and the price was not adjusted for that. The infinite pool is small but not bad. The decoration overall is great.

Partner

10/10

Exceptional

12 Aug 2023

Verified traveler

Hotel staff provided very good service.

Partner

10/10

Exceptional

30 May 2023

Ava

Always nice experience in here. Like the rooftop swimming pool very much

Leisure Family_with_children

10/10

Exceptional

03 May 2023

Brian

The room is spacious and the hot tub on the patio is very nice.

Leisure Partner

6/10

Pleasant

28 Apr 2023

Mary

good stay

The hotel is centrally located and close to restaurants/attractions. The room is on the smaller side. The tub area is semi open and I feel that there is a privacy issue.

Partner

6/10

Pleasant

20 Feb 2023

YVONNE KA ON

The hotel condition is dated where you can easily spot dirts on lobby sofa and paint color peel off from coffee table inside the room. I find the hotel surrounding is quite annoying which it is difficult to relax when doing hot springs. Also spot some leftover hairs between the 2 mattresses when I check in the hair. I don’t think I will recommend this place if traveler looks for high quality hotspring hotel.

10/10

Exceptional

03 Jan 2023

CHI

Lovely Zen styled hotel. Great for getaway

Leisure Family

6/10

Pleasant

18 Oct 2021

YU CHUN

Pretty ok Onsen Bath, Fair and ok service. Room is fine, clean in good condition, but still some constant noise at night? AC? Breakfast just fair.

Partner

6/10

Pleasant

11 Oct 2021

Nelly

Small room with a small tub

The room is clean but a bit small. It can be improved. The tub for hot-spring is really small too.

Partner

10/10

Exceptional

24 Feb 2021

James

Great visit

Was here month and a half ago...still v good!

Friends_and_family Family

10/10

Exceptional

07 Jan 2021

J

Property offers free snack on lobby floor. Room was clean. Staffs were quick on fixing issues and went above and beyond to assist.

Leisure Friends

8/10

Excellent

27 Jun 2020

Verified traveler

Spa and more food options would be nice. Not much for vegetarian options for dinner.

Leisure Partner

4/10

Poor

11 Mar 2020

Verified traveler

Definitely not worth the price. Very disappointed by this hotel.

Leisure Partner

8/10

Excellent

27 Feb 2020

YB

Liked the daily happy hour and movie screening at R level. Room was spacious and bed comfortable. but pillows a bit too soft. could have offered a choice of pillows. the breakfast spread was a bit limited mainly asian/jap probablt because mihan is a jap restaurant. hot tub in room was a bit small. as shuttle to train station was unavailable, we had to specially request for one due to rainy weather.

Leisure Family

10/10

Exceptional

09 Jan 2020

Verified traveler

The room was amazingly clean, much provided, more than we needed. We enjoyed the hot springs in the tub at the balcony. That was quite an experience. After, We felt so relaxed in the room and watch HBO Harry Potter Movies. Afternoon tea & snacks also 5pm Happy hour wine both much appreciated by customers as we had a great time chatting n enjoying drinks. The seafood hot pot dinner was a great deal with top service. We woke up happy, looking forward to the best oriental breakfast according to our child. My husband said the check out was 1 min at the front desk. Can’t beat that!!

Leisure Family_with_children

4/10

Poor

02 Jan 2020

Poh Leng

Over priced

Over rated. The onsen was just jndoor and placed at another building which Just sleep hotel shared equal facililty. The bath tub in te room was so small compared to the photo shown on Agoda.

Friends_and_family Family

10/10

Exceptional

30 Dec 2019

Alison

Fabulous all around!

Breakfast choices are plentiful and delicious! Friendly staff and very clean rooms. Private tubs in rooms allow guests to enjoy hotspring in a much more private setting is a major attraction!

Friends_and_family Family

10/10

Exceptional

29 Dec 2019

Verified traveler

great hotel!

I have stayed at several hotels in the nearby Jiaoxi area, and seems Wellspring is quite different than the other hotels with their outdoor bathtubs and Japanese style breakfast

Partner

8/10

Excellent

04 Nov 2019

Verified traveler

We stayed in the Superior King Bed room. The room is clean but smaller than what we have thought. It came with an in-suite hot spring tub. Also, it is a bit smaller than we thought and it just fit 2 people.

However, we love the hot spring swimming pool on the 12th floor. You can have a good view of the surrounding area while you are in the pool.

Breakfast is included and it is very good. It got a variety of hot food, small dishes and fruits.

We also like the happy hour they offered in the afternoon when they handed out free wine and drinks and snacks at the lobby.

Finally the hotel location is pretty good, which is one block from the train station and about 10 minutes walk from the Bus Transfer Station. Plenty of food stores and souvenir shops nearby.

Leisure Partner

10/10

Exceptional

22 Aug 2019

Verified traveler

Loved the robes and slippers! All of the staff were very friendly and helpful.

Leisure Friends

10/10

Exceptional

08 Jun 2019

AliceYapp

I like it because its location and the hotel is spacious and comfortable

Leisure Family

10/10

Exceptional

30 Apr 2019

Lida

Amazing hot spring stay

Hot spring is amazing

Partner

8/10

Excellent

23 Apr 2019

Yuen Chi

Disappointed

Service was good. Room was well designed and spacious. However, I was quite disappointed about their restaurant, food and hot spring. The breakfast was not impressed, actually it’s one of the worst I have had in hot spring hotel. But in general, it’s just a so called ‘hot spring’ hotel. The hot spring in the room was not good as I expected. I think it’s because of its location. It is located on a very busy and noisy street, surrounded by lots of not too good looking, quite old buildings. The hot spring tub was just at the balcony of the rooms, where you felt like bathing in a noisy street with air pollution coz you could literally hear the busy traffic when you were having the hot spring bath. It’s really not enjoyable. And I would like to warn people who care about quietness: don’t choose this hotel! The noise was really a problem! You won’t feel clam. You are supposed to feel it when you are having the hot spring bath.

Friends

8/10

Excellent

17 Apr 2019

Verified traveler

CHECK OUT TIME TOO EARLY

Leisure Family

10/10

Exceptional

18 Mar 2019

TN

Amazing spa hotel in Jiaoxi. Well appointed rooms with private hot spring in balcony, huge toilet, nice shower pressure, basically all well thought out. And amazing breakfast as well! Would def come back!

Leisure Family

6/10

Pleasant

05 Jan 2019

Verified traveler

See the cockroach in the spring pool and the room isn't clean.

10/10

Exceptional

26 Dec 2018

Cynthia

Enjoyed our stay very much.

Had an amazing time at the hotel. Private outdoor tub was amazing.. and nothing beats soaking in the hotel’s hotspring and overlooking Jiaoxi. Breakfast was great too. Will definitely want to come back.

Partner

8/10

Excellent

20 Nov 2018

Anne

Hotel staff was accommodating.
Breakfast was amazing, lots of options.

10/10

Exceptional

22 Oct 2018

Verified traveler

The front desk staff is friendly and efficient. We arrived early and gave us a large room. But there was a rock concert hosted by the tourism board for that night. We switch to a higher floor. Love the roof top pool and hot tub . Really good breakfast.

8/10

Excellent

20 Oct 2018

Eva

Nice choosechoose.

Very nice hotel with in room and roof top hot spring, worth to explore.

Friends

10/10

Exceptional

09 Sep 2018

Peter

A wonderful and spacious hotel. Easy access to all restaurants and touristy things

10/10

Exceptional

15 Aug 2018

Suk

A conveniently located hotel in yilan

first of all, we were surprised to be served with wine and nibbles when we checked in at around 5pm. we were surprised again by its comfy room, esp the bed.

it was a shame that we only stayed for 1 night. it’d be great we could join one of those activities in the hotel.

highly recommended

2/10

Poor

05 Aug 2018

Angela

I've always found Expedia reviews to be trustworthy, until I got to this hotel. The rooms are a lot smaller than expected, the \"private tub\" is a joke because not only is it actually outdoor (which you cannot tell based on the pictures and the reviews, and it's hot and humid out) and narrow (as expected from other reviews), but also --most importantly -- exposed (which defeats the purpose of a private tub, if you ask me). The staff is great and all, but the \"Superior Double Room\" is incredibly underwhelming, particularly for its price point.

10/10

Exceptional

30 Jul 2018

Coni

Hotel staffs are all very nice and helpful. Thanks Viola. She’s very helpful to arrange everything during my stay.

8/10

Excellent

04 Jul 2018

W

We stayed for one night only. The hotel is comfortable with many activities. The staff members are super helpful.

8/10

Excellent

02 Jul 2018

Greg

New and pleasant hotel

Brand new facilities, very friendly staff though still requiring some training. Room are spacious and very clean, very nice bathroom cosmetics

10/10

Exceptional

20 May 2018

Verified traveler

So good to stay in Wellspring by Silk

It was such a great experience staying in Wellspring by Silk. Definitely go back. My family loved staying in Wellspring by Silk, very professional staffs, quick and prompt response for any inquiries.

Family

10/10

Exceptional

24 Apr 2018

Verified traveler

very pleasant stay especially the roof top hot spring, recommend to come during the weekdays

10/10

Exceptional

20 Apr 2018

mandoo

Another great stay

This is 3rd time I stayed in this hotel. Great as always, friendly staffs and good facilities. I would love to return again.

10/10

Exceptional

12 Apr 2018

Verified traveler

nice hotel

nice room, nice staff and nice pool on roof top
fantastic view
highly recommend to family and friends

8/10

Excellent

07 Apr 2018

Chee Shing

Convenient location with everything around

Central condition with everything in the vicinity, convenient. A little noisy. Service is alright.

Family

10/10

Exceptional

14 Mar 2018

Verified traveler

Great hotel, highly recommended

Nice hotel room, great breakfast as well as super nice staff. We joined free hiking activity in the morning, highly recommended to everybody who stays in this hotel. Herrison, a very nice guy who went with us for hiking.

10/10

Exceptional

10 Mar 2018

Verified traveler

The balcony hot spring bathtub was wonderful.

Family

10/10

Exceptional

11 Jul 2026

Victoria

員工有禮、熱心服務、會主動詢問困難、不會嫌老人煩。

Friends_and_family Family

8/10

Excellent

10 Jun 2026

Chiachuan

房間乾淨，房間溫泉池水量大放水快速，屋頂有按摩池及游泳池

Self

8/10

Excellent

16 May 2026

Hung yang

早餐OK

10/10

Exceptional

04 May 2026

Cheng-Lun

設施新穎，房間乾淨舒適，可以使用隔壁捷絲旅公共設施，礁溪地區十分好的選擇

Friends_and_family Family

10/10

Exceptional

02 May 2026

SZU HSIEN

無

Friends_and_family Friends

6/10

Pleasant

27 Apr 2026

Yung-wen

早餐很不錯

10/10

Exceptional

09 Apr 2026

Jing-Chi

房間配置! 小客廳嶼陽台溫泉池很讚
建議頂樓露天電影聲音可以適度小一點

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

YAO-TE

很棒的飯店

Friends_and_family Family

8/10

Excellent

26 Mar 2026

YA LAN

地理位置佳

10/10

Exceptional

15 Mar 2026

YaoTe

溫泉設施服務非常棒！

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Chiayun

設施很多，迎賓小點豐富，早餐也很多元。

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

MAN TENG

客房乾淨,每一位員工都很親切，十分主動跟客人打招呼，早餐完美，以後到礁溪一定會再入住。

10/10

Exceptional

02 Mar 2026

HAN WEI

是

10/10

Exceptional

02 Mar 2026

Su-Hua

設施很棒

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Chen-I

房間乾淨服務人員和設施都很讚

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Chiungwen

早餐非常棒，Happy hour小而巧

Friends_and_family Family

6/10

Pleasant

11 Feb 2026

Shu Chi

員工禮貌周到，房間窗戶隔音差。

Partner

8/10

Excellent

08 Feb 2026

Kuo-Lun

客房舒適

Friends_and_family Friends

8/10

Excellent

08 Feb 2026

CHENG-YANG

早餐好吃,服務很貼心

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Ying-ju

客房乾淨舒服，服務人員親切周到，設施服務也很好。

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

CHINGCHIH

房間乾淨、房間內溫泉池也乾淨、服務人員都很有禮貌

Partner

10/10

Exceptional

28 Jan 2026

Yvonne

亁淨與友善的工作人員

Friends_and_family Friends

8/10

Excellent

26 Jan 2026

YANING

整體而言值得推薦，但無法給到五星。
飯店地下室的停車位不多，很大機率無法停在館內，需停在附近的合作停車場，無須另外付費，但下雨天很不方便。
三台電梯，其中有一台在入住期間皆為維修狀態，以至於雖然總樓層數不多，但電梯很不好等。
退房高峰期間有工作人員會控制其中一台電梯，加速運作，但電梯廳的面板也會顯示保養中。在得知運作方式前，對於只有一台電梯在運作的狀況很苦惱。
辦理入住時的櫃檯人員，在我排隊等候的期間，甚至刻意避開與我的眼神接觸。雖然講解得很仔細，但辦理過程完全沒有笑容。可以理解櫃台人員的忙碌與辛勞，但這是我無法給五星的其中一個原因。
除了櫃台人員之外的其他工作人員，包含雨天替客人撐傘上車的接待人員、房務人員、餐廳收拾碗盤的工作人員，都很貼心、親切。
房間內部整體乾淨舒適。空調溫度可有效調整。
小缺點是茶几的表面為木質紋路，容易卡髒污，我在用餐前自己擦拭桌面時，擦拭紙出現深咖啡色髒汙，應是茶几材質不容易清潔導致。白色陶瓷咖啡杯有茶垢、熱水壺的狀態也不是很好。所以入住期間只有使用玻璃水壺至飲水機裝水，僅使用玻璃杯。
房內泡湯池在陽台，陽台的寬度和泡湯池相同，所以要放下較遠處簾子時，要嘛走進泡湯池，要嘛像走獨木橋一樣走在泡湯池邊緣。但泡湯池的深度非常棒，很喜歡。
早餐的菜色選擇不多，但要吃飽還是沒問題的。

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

HUI FANG

地點非常好，飯店管理良好，逛街購物用餐都方便。環境清潔，泡湯池通風好，適合來個短期渡假。

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Huang Jung

Good