Name: Muen Hot Spring Hotel
Address: No.29, Ren Ai Road, Yilan, TW

8/10

Excellent

30 Nov 2023

Joseph Kwong Yiu

We liked the private hot spring in the room but would feel more comfortable if there was a sign indicating that the pool was cleaned/sanitized after every guest stay. We also liked the convenience of the underground parking as well as the excellent breakfast.

The International portion of the hotel is rather dated with an unpleasant smell at the elevator lobby, but not inside the room. Some of the floor tiles inside were cracked but the room we had was spacious, quiet and quite pleasant. Also like the location which is close to many restaurants and stores.

Leisure Family

10/10

Exceptional

21 Jun 2022

Verified traveler

Wonderful Stay

Good service and friendly staff, spacious room and in-room hot spring tub.

Friends_and_family Family

10/10

Exceptional

08 Aug 2021

Verified traveler

Jiaoxi hot springs piped INSIDE your room!

I've stayed here twice. It's a great way to experience the hot springs in complete privacy. They pipe the hot spring water to a huge bath in your own room. It's set up next to the windows, so once you're in you can open the curtains and enjoy the view. The bathroom is sealed off from the rest of the room, so the room stays cool and dry.

The location is great, right next to the main little downtown of Jiaoxi. The room is comfortable and quiet with good views.

As of August 2021, they are doing some kind of renovation or something, so you have to check in at the desk *next door* to the hotel. That was confusing, but not too inconvenient.

Self

8/10

Excellent

03 Aug 2020

Jack Chi-Feng

Comfortable bed and good location

The room is very spacious and the bed comfortable. Ideally located in the center of the city.

Friends_and_family Family

6/10

Pleasant

07 Apr 2020

Sandy

A not so pleasant surprise

The lady who greeted us over the check in counter was unfriendly. She has a terrible attitude and failed to treat the hotel guests politely. After all we paid to stay in this hotel and we deserved to be treated properly.
For the steep room price, other than the comfort of a big room and a big tub of hot spring, the breakfast is ok and the room looks tired. The location of the hotel is brilliant.

Self

10/10

Exceptional

20 Oct 2019

Verified traveler

Spacious, good view. Friendly staff and provide pick up transport for check in and out.

Leisure Family

10/10

Exceptional

14 Oct 2019

Verified traveler

The staff was very friendly and was nice to upgrade our room to suite. Very comfortable stay we had. Definitely will go back again

Leisure Family

10/10

Exceptional

09 Oct 2019

Verified traveler

Very good breakfast we will back again . Joao i is very beautiful place go visit

Leisure Family

10/10

Exceptional

12 Sep 2019

Pooi Yung

Welcome by helpful and friendly staff. We enjoyed our stays here. We loved the private hot-bath in our room so much! It’s a convenient location and easy access to all shops and restaurants nearby. Definitely will come back here again.

Family

10/10

Exceptional

28 Jun 2019

Verified traveler

No comment..everything was great .

Leisure Family

8/10

Excellent

23 Jun 2019

Verified traveler

Room is spacious and clean. View is so nice, you can bring some nice wine and beer, enjoy the great view of Jiaoxi. However, the facility is a little old and the pillows are kinda smelly. They don't have those white lights that Taiwanese usually use, they use yellow lights and it somehow dark in the room if you'd like to do some work or read a book.

Leisure Partner

8/10

Excellent

22 Apr 2019

cheng

Very good service - suggest you to take the water bottle at counter when you go out as it is very hot outside and free transport to train station and bus transfer station. Staff are very polite. Room is spacious. Breakfast has good varieties - surprise to have mulberry vinegar, kumkat jelly as desert. Overall the room is very clean except the cups in bathroom with yellow stain.

Leisure Self

10/10

Exceptional

04 Apr 2019

Verified traveler

Room is super big and comfortable, the breakfast buffet is super!

Leisure Family_with_children

8/10

Excellent

01 Apr 2019

Verified traveler

The room is spacious and clean. Free flow of Bottled water that you can collect from the reception throughout the day. Free shuttle service provided to/from the bus station. Staff are friendly and good spread of breakfast.

Leisure Partner

10/10

Exceptional

23 Mar 2019

Verified traveler

Room was very roomy and comfortable. Hot spring tub was great! Breakfast selection was wonderful and delicious. A great place to stay!

Friends

8/10

Excellent

13 Mar 2019

Jingmei

Hot tub was nice

Hot tub was quite alright. Reception was warm and attentive. The lady saw me coming back with cup noodles and offered me an extra bottle of water. Breakfast selection was good. Do note however that you are limited to the plates set out for each diner. My mom asked for a clean plate to get a second helping and was declined.

Family

10/10

Exceptional

26 Feb 2019

Verified traveler

服務人員非常好（大推），接駁車貼心，早餐很好吃，餐廳令人感覺舒適，附近就可以逛街很方便！泡湯住宿好去處！

Family

10/10

Exceptional

22 Feb 2019

Verified traveler

Nice location close to Main Street but quiet at night

Leisure Family

6/10

Pleasant

15 Jan 2019

Joanne Wai Kwan

room is big but hotel is rather old. bathroom needs renovation.

Family

8/10

Excellent

01 Jan 2019

Verified traveler

Onsen was awesome, Huge. \"so-so\" location. Breakfast was great. Staff was superb. Bed was too soft. Staff will help call taxis if you need

10/10

Exceptional

16 Dec 2018

Elf

Nice spacious room. The spa pool in the room facing the hills makes it most relaxing.
Easy to walk to food places around.

8/10

Excellent

08 Nov 2018

Gowtham

A nice hotel in a convenient location with very good hot spring jacuzzi

10/10

Exceptional

02 Aug 2018

Verified traveler

Centre of Yilan

Great place, great staff, great food

Family

10/10

Exceptional

30 May 2018

Sua

Spacious Room

Room is spacious.
Hot spring bathtub is big.
Breakfast is nice.

Family

10/10

Exceptional

29 May 2018

Sherina

Awesome Hotspring Bathtub and Receptionist

The bathtub is huge and you would be disappointed by the hotspring. Staff is friendly.

8/10

Excellent

17 May 2018

Hin Thong

Place is clean but bathroom needs to be refurbished. Shower room is too small & Water pressure is very low

Family

10/10

Exceptional

17 Jan 2018

Ping Kee

Exquisite breakfast!

Exceeded my expection. Tasty and elaborate breakfast to start the day. Very good value for the money.

Family

10/10

Exceptional

10 Jan 2018

PO YING

We had been upgraded to a big room and the staff there were friendly. The breakfast there was good too.

Partner

8/10

Excellent

03 Jan 2018

sharon

Good location but the bed is not comfortable.

Overall it’s good but the bed is too soft and killing us. They need to replace the mattresses.

10/10

Exceptional

15 Dec 2017

Charissa

Great Service and breakfast.

Best breakfast I had in Taiwan so far. Very attentive and warm service from all staff. But location not as convenient because not on main road. But that is only a challenge when it rains. Overall, well worth the price. Great hotel.

Family

10/10

Exceptional

04 Dec 2017

Jason

Taiwan Jiaoxi

The hotel was convenient and a short walk away from the train station and the famous bakery. Stayed on the 12th floor. Huge room which could easily fit 4 people. The bathroom was great and very spacious too. There was a hot spring bath in the bathroom where you can soak in the natural hot spring waters in privacy. The hotel provided lovely smelling organic shower gel, shampoo etc. Front service staff, Sarah, was very friendly, warm and provided good food suggestions.

Partner

6/10

Pleasant

03 Dec 2017

Verified traveler

Living Water Hotel

Front desk staff was reluctant to add the bed for us but was quick to ask us to pay for the extra person. The extra bed was uncomfortable. One of the pillow case was stained with don't know whose drools and we wondered if they really changed the bedsheets and the other other pillow cases.The shower stall was very small. Overall not a very pleasant experience.

Family

8/10

Excellent

29 Nov 2017

Chin Wan

Breakfast was excellent in both quality of food and variety. Room was spacious and the hot spring bath in the room is huge.

Partner

10/10

Exceptional

22 Nov 2017

Clarissa

Would stay again

It was great! The tub was good. Breakfast spread good for such a small hotel. The only thing is the breakfast area is very cramp and noisy when it's crowded. It's also an old building, so there's only 1 lift, which can be very frustrating. Took our family of 5, three trips getting space in the lift to head to the lobby. There also is not bell boy. You need to carry your own luggages.

Family

8/10

Excellent

07 Nov 2017

Pei-chun

Good

Good place!

Family

8/10

Excellent

07 Oct 2017

joanna

Nice hotel, though not excellent

10 min walk to train station, 5 min walk to big street, gd service from hotel staff but breakfast not that satisfactory

6/10

Pleasant

06 Oct 2017

Karen K L

I wouldn’t recommend

The bed was extremely soft coz the mattress has no spring in it due to prolong usage. The hot spring bath tub inside the room was the only highlight.

Family

10/10

Exceptional

07 Jul 2017

Mandy

非常棒的飯店

床很舒服可以一覺到天亮，房間打掃的很乾淨，服務人員態度很好，早餐好吃，溫泉舒服，地理位置也很方便。非常推薦的飯店

8/10

Excellent

25 Jun 2017

Ka Yee

Nice hotel with spring water bath

Happy to stay a night and enjoy the spring water bath in room

8/10

Excellent

11 Jun 2017

Jan

Hot spa room with a view

The room was clean, and the hot spa tub with the view simply incredible. Very comfortable stay and i would recommend it further!

Partner

8/10

Excellent

09 Jun 2017

Verified traveler

A great stay!

We've made the right choice!

Family

10/10

Exceptional

30 May 2017

Duncan

Nice hotel close to restaurants

We appreciated Ah Yee who worked in canteen found us in sick and gave us salty tangerine drinks.

10/10

Exceptional

23 Apr 2017

may

Nice hotel in a central location

We had a pleasant stay. The hot spring tub was nice we enjoyed very much. There were a lot of restaurants nearby. The hotel staff were very helpful too.

8/10

Excellent

03 Apr 2017

Justin

One night stay

The staffs are very welcoming and friendly.
The parking for the hotel is on the opposite side of the street.
The hotel is close to the main street where the restaurants and the bars.
The hotel is not new, but very clean.

Family

10/10

Exceptional

02 Apr 2017

Verified traveler

This is my repeat stay and I simply like the private hot spring and the breakfast spread. Very relaxing stay.

Family

8/10

Excellent

11 Mar 2017

lim

The hotel surrounding has lot of shops making it very convenient

Family

10/10

Exceptional

06 Mar 2017

Esther

Clean with good-sized personal hot spring bath

We love the personal hot spring bath within the room - it's big enough to sit 2-3 adults with our legs stretched-out. The hotel is also near a street where lots of street food is easily available. Rooms are cold and the heater is not available but once you off the air-conditioning, the room heats up considerably.
We asked for a bassinet and although it arrived, it had some leftover chips in it (probably from the previous child). When we informed the receptionist, they helped to change it quickly. Nit-picking here: they only apologise when they see the bassinet for themselves. BTW the bassinet is really just a playpen and we ended up not using it anyway.

Family

8/10

Excellent

27 Feb 2017

Chan

Feel Relax and have private big room, Good experience for this trip

10/10

Exceptional

07 Feb 2017

Verified traveler

Would stay here again!

Nice hotel and good location. Love the hot tub in the room. Room is big and very spacious. Located walking distance to Train station and very near to famous bakery shop!

10/10

Exceptional

10 Jan 2017

JERRY

Great place to stay

very nice front desk service, great breakfast.

Family

8/10

Excellent

25 Dec 2016

YIN HUEY

A good family stay. Convenient location.

We like the warm welcome from the reception!

Family

8/10

Excellent

22 Dec 2016

Audrey W M

Clean Hotel

The Private Spa Tub was great and the room was big and spacious. The breakfast spread was good.

Family

8/10

Excellent

19 Dec 2016

Verified traveler

This is our 2nd stay within 6 months. We just love this place, the hot tub and the daily breakfast!

Partner

8/10

Excellent

05 Dec 2016

Tak Shun

Convenient, clean and comfortable hotel.

Staff are very polite and helpful. We stay at the suite and the room is very clean and nice. It is spacious and we enjoy the hot spring bath very much. The breakfast is very delicious too. The location of the hotel is convenient and it is only within walking distance to the hot spring park. The only short coming is the car park is located at a site with few minutes walk at the opposite side of the hotel. It is a bit dark at night.

Partner

8/10

Excellent

07 Oct 2016

Verified traveler

A happy and comfortable stay.

Partner

8/10

Excellent

15 Aug 2016

pamela

Nice hotel but a bit far from luodong

Would recommend if u plan to stay in JiaoXi and enjoy the onsens, otherwise , stay in the main Yilan area

8/10

Excellent

26 Jun 2016

Verified traveler

Breakfast was excellent, so was the hot tub in room. did not know hotel provided free rail station to hotel transfer until we checked in.

8/10

Excellent

20 Jun 2016

Sin Ting

A relaxing stay

Convenient location, with city circular bus at entrance. Close to railway station.
Staff are nice and they provided many useful information for us.
The private hotspring tub at room is spacious for two, tho it feels a little bit strange as the toilet placed right next to the tub.

Partner

8/10

Excellent

10 Jun 2016

TOH

Spacious and good view of city.

Great stay. Large and cozy beds for the smoky of 4. Room is really spacious to place luggage. Breakfast was quite good but can be better if more western dishes is available. The plain porridge has lots of condiments choices which is perfect to start of the day. Pleasant and will be back again.

Family

8/10

Excellent

31 May 2016

Wai ling

Spacious room

The room is nicely decorated. The design is a bit weird as the toilet and bath tub face the big window and people on the street can see inside clearly. One has to close the window curtain when using the toilet or taking a bath. Eventually we need to close the curtains all the time as we are afraid we might forget to close it when we use the toilet so there's no view at all. The breakfast is quite good.

8/10

Excellent

20 Mar 2016

Honna

Nice hotel close to Jiaoxi Train station.

Hotel staff is friendly and breakfast is above average. However, old interior finishing and visible wear and tear in the room. The mattress quality is also on the low side, you probably can feel the spring when are on the bed.

Overall, I expect a much better experience for the high rate they charge per night.

10/10

Exceptional

10 Mar 2016

Daniel

A Blessed Getaway

The hotel staff were extremely polite, cheerful and helpful. They recommend places to explore not only in Jiaoxi, but Luodong and Yilan as well. The rooms are huge and we were upgraded to a suite too. We had a wonderful time and will definitely come again.

Partner

10/10

Exceptional

24 Feb 2016

Xiaolin

Fantastic services, all staff are very nice and kind.

Family

10/10

Exceptional

20 Feb 2016

CHEE CHAU

Honeymoon in Taiwan

We were spending our honeymoon in Taiwan and decided to spend a couple of nights in Jiaoxi for the hot springs. The room has it's own hot spring tub with nice mountain views from the floor to ceiling windows. The surrounding is good with a variety of restaurants and convenience stores. We will be back again.

Partner

8/10

Excellent

17 Jan 2016

kelly

Big room with big hot spring tub. Very warm receptionist. Breakfast is fair with limited choice.

Family

6/10

Pleasant

16 Jan 2016

Verified traveler

Good

10-15 mins from station, but location is good and local food just walk 5mins

10/10

Exceptional

09 Jan 2016

Wan Xin

Good stay

The staff were friendly and gave us a free upgrade to a bigger room. Room was nice and clean. Breakfast was good. Overall a good stay.

Partner

8/10

Excellent

06 Jan 2016

Ida

The hotel staff is very nice and friendly. Location is great n the room is big.

8/10

Excellent

04 Jan 2016

Charles

Very nice service!

The staff of the hotel were so nice to offer greet and help! They also offer pick-up from train station, easy to find location! The buffet breakfast also good, wide range of selection.
The room is big enough for a family with 4 members!

Partner

8/10

Excellent

01 Jan 2016

Ms. Chu

Nice hotel near the town centre

Large and comfort bed. Breakfast with great variety of food. No covered shelter outside main entrance and need to walk for about 300m to the carpark that is a little bit inconvenient if raining heavily. The town centre is just nearby with public hotspring for foot and OK convenience store. Overall speaking, a nice hotel.

10/10

Exceptional

31 Dec 2015

Verified traveler

Comfort and spacy room with fantastic breakfast!

Better rooming condition and hotel location than what i have expected. My wife and me were very impressive with buffet brekfast that included in our room price. We enjoyed to stay here, and it will be our first choice if we do visit this town again in the future.

Partner

6/10

Pleasant

28 Dec 2015

Diana

Nice but older hotel

Hotel is an older facility. Room is very spacious with a big hot spring tub in the room. However you have to close the curtain as the neighboring building is just next to the hotel. We can see their rooms from our window. Staff are all very nice and friendly. It's very close to the shopping and night market.

10/10

Exceptional

28 Dec 2015

Verified traveler

Good choice of stay

Room was spacious. Buffet breakfast was adequate with variation in menu.
Only thing is duvet is too thick. It was too hot not to turn on air conditioning. But when the air con is on, it would be too cold if we didn't cover ourselves, but we would get sweaty if we did.
We like the in room onset particularly which is so large to fit our entire family and so convenient.

Family

8/10

Excellent

28 Dec 2015

KSH

Very comfortable stay and good hot spring.
also location is good too.

8/10

Excellent

21 Dec 2015

Eng Kiat

Good city getaway

Room was spacious and comfy, bathroom is nice with a spring hot spring bath. Staff is very friendly and helpful. Not much of a view as it is surrounded by buildings. Great for families.

Family

10/10

Exceptional

20 Dec 2015

Marine

Over my Expectation

The stay is over my expectation. Clean sheets, built in hot spring tub and spacious room. Strongly recommended for those who needs a good relaxation getaway.

Family

10/10

Exceptional

14 Dec 2015

Chuan Leong

Overall a good stay

We were there in December 2015 for 2 nights. From the condition of its finishing, the hotel seems pretty new. At least looks newer than the photographs on its website. Its location is also good, near to shops, eateries, fish spa, train station etc. Its surrounding is quite vibrant.

Breakfast is of good variety and sumptuous food. Room is very big with two king size beds and hot spring tub. Very comfortable for family of 4. Hotel also provides free shuttle service to bus terminal where bus services to various parts of taiwan are available. Overall a good choice and will return to stay if visiting Yilan in future. One area for improvement is to provide better coffee and perhaps to provide hot chocolate as well.

Family

8/10

Excellent

12 Dec 2015

Verified traveler

Good to stay

Good location and staffs are friendly

Family

8/10

Excellent

11 Dec 2015

Verified traveler

price value for thevroom condition

Partner

10/10

Exceptional

05 Dec 2015

Jin Ngee

Great little hotel with in-room onsen trough

Our stay at Living Water Hotel was fabulous. It is one of the many hotels in this area that pipes the hot spring water of Jiaosi to their rooms. The room is really huge. The bathroom which includes a trough for soaking yourself in the hot spring water. The piped hot spring water fills it fast.

The other amazing thing about the room is the bath amenities. They are all of very high quality. The shampoo, bath foam and conditioner all smell very good.

Two king beds fill our room and sleep quality is amazingly good.

For breakfast, the spread is very good and with good and healthy options.

Parking is available and it is a short walk away from the hotel. Furthermore the area has a hot spring brook that runs through it. Lots of eateries and \"fish spa\" places dot the area. This is the Tangwei Hot Spring Brook and there are publicly available areas for you to soak your feet into the hot spring brook. It is also less crowded than the Jiaosi Public Hot Spring area.

It is also about an hour and a half away from Taipei, I would recommend this place for a great weekend getaway.

Family

10/10

Exceptional

26 Nov 2015

Trina

Comfortable room and friendly staff

It's my second time there this yr and we deliberately stayed here for a night at this place. Staff is helpful and friendly and rooms are big and comfortable. A major plus is the tub in the big bathroom where one can enjoy a good bath with Spring water.

Family

10/10

Exceptional

25 Nov 2015

Verified traveler

Lovely stay!

It was a lovely stay, we really enjoyed it. Thank you for looking after us really well. The staff was super polite and helpful. The place was clean and big. The location was perfect. Highly recommend

Partner

10/10

Exceptional

22 Nov 2015

Verified traveler

An excellent spring water hotel in Jioaxi

We stayed in this hotel for 2 nights. This hotel appears to be fairly new and is located near the hillside. However, it is just 10 min walk from the Jioaxi train station and is not difficult to find. We have 2 king's beds but the room is still spacious for 3 of us to walk around in the room. The breakfast is quite good with sufficient choice of food (both western and eastern style food available). We love the big spring water bathtub inside the room. The staff of this hotel is also very helpful; we shall return to this hotel in future.

Family

10/10

Exceptional

19 Nov 2015

Verified traveler

Perfect place for relax holiday

I went there twice in 4 months from HK, previously with family & now with my wife. It is amazing hotel, good location (walking distance to train station, shopping & food), nice staff. The hotel is western decorated & host is Christian with souvenir that you can purchase from the counter. Not a big dinning place, but you can get most drink & food for Taiwanese buffet breakfast! If we go to Yilan again, I probably will get the same hotel again!

Partner

10/10

Exceptional

11 Nov 2015

Jason

Great hotel stay with good service

Good services from the staff and they are very willing to assist and provide information. Everything was great for the hotel and will go back again.

Family

10/10

Exceptional

11 Nov 2015

William L.

Wow!

Pros: Location (although everything in this area is pretty much a good location), great in-room hot tub, amazing room, great view from room
Cons: Just one elevator.

Such an enjoyable stay, the hotel is located right next to a bunch of fish spas and good dining options. Easy walk to nearby tourist attractions and the train station and shuttle service to the bus stop is great for getting back to Taipei. Breakfast buffet was average but very filling with lots of options.

Family

10/10

Exceptional

27 Oct 2015

Kevin T

Great service!

Nicely located and great rooms and hardware! They can offer shuttle services from the airport at competitive prices.

Partner

8/10

Excellent

24 Oct 2015

Desmond Lun