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Tru By Hilton Jackson, Mi

Jackson - MI · United States

2401 Shirley Dr.View location

8.6/10Excellent1,000 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort9.0/109.0
Condition9.0/109.0
Neighborhood9.0/109.0
Amenities8.6/108.6
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Tru By Hilton Jackson, Mi

Experience a Truly unique hotel stay at Tru by Hilton Jackson. We’re conveniently located close to major highways and Jackson shopping, entertainment and restaurants. Enjoy a smaller, more efficiently designed room with a rolling work desk, large TV with premium channels, and tons of storage space.

Spacious bathrooms with premium bath products from Not Soap, Radio, make mornings a breeze. Stay healthy or indulge with our free, hot breakfast offered daily. We’re dishing out piping hot scrambled eggs and sausage, as well as yogurt, fruit, granola and oatmeal.

Treat yourself to our delicious waffle boats, with over 30 toppings to choose from. Unwind in our lively lobby with semi-private alcoves and complimentary games. Chill out by the media wall, make a splash in the indoor pool, or work out in the fitness center.

You can print from anywhere in the hotel with free wireless printing, and stay productive with free fast WiFi and charging outlets everywhere. Crush cravings in our 24/7 Market, with snacks and drinks always available.

Read more about this hotelShow less

Located in Jackson, Tru by Hilton Jackson, MI is within a 5-minute drive of R.A. Greene Park and Rod Mills Park. This hotel is 1.9 mi (3.1 km) from Lions Park and 2.2 mi (3.5 km) from Jackson Crossing Mall.

Make yourself at home in one of the 93 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access is available. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 5:30 AM
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets allowed Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • You need to know
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and debit cards; cash is not accepted
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 50 per accommodation, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

R.A. Greene Park 2.4 km / 1.5 mi
Lions Park 3 km / 1.8 mi
Rod Mills Park 3.2 km / 2 mi
Jackson Crossing Mall 3.6 km / 2.2 mi
Keeley Park 3.9 km / 2.4 mi
Art 634 4.2 km / 2.6 mi
Michigan Theatre of Jackson 5 km / 3.1 mi
Jackson County Tower Building 5.1 km / 3.2 mi
JAX 60 5.8 km / 3.6 mi
Henry Ford Allegiance Health 5.8 km / 3.6 mi
Duane L. Waters Hospital 6.1 km / 3.8 mi
Cascade Falls 7.4 km / 4.6 mi
Ella Sharp Museum 8.7 km / 5.4 mi
Falling Waters Trail 10 km / 6.2 mi
Hickory Hills Golf Club 12.7 km / 7.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 93
  • Number of floors (main building): 4
  • Double rooms: 43
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Airport
  • Golf course
  • Small pets allowed (under 5 kg)
  • Electric vehicle charging stationExtra charge
Show 32 more facilities & services
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wired Internet
  • Room serviceExtra charge
  • Laundry service
  • LaunderetteExtra charge
  • Day-care centre
  • 24-hour securityExtra charge
  • Air conditioning in public areas
  • Lift access
  • Gym
  • NewspapersExtra charge
  • Luggage roomExtra charge
  • Clothes dryer
  • Restaurant
  • Smoking areaExtra charge
  • HighchairsExtra charge
  • Printer
  • Photocopier
  • Business centre
  • Fax
  • Indoor freshwater pool: 1
  • Game room
  • Breakfast
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment
  • Minimum check-in age: 21
  • FitnessExtra charge
  • Billiards
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 21 m²DBL.2Q-2
    DOUBLE TWO QUEEN BEDSPhoto unavailable8 photos

    Tru By Hilton Jackson, Mi

    DOUBLE TWO QUEEN BEDS

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-2

    Room amenities

    • Wheelchair-accessible
    • Living room
    • Ironing set
    • Tea and coffee making facilities
    • Fridge
    • Hairdryer
    • Bathroom: 1
    • Toiletries
    • Housekeeping
    • Desk

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 21 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable7 photos

    Tru By Hilton Jackson, Mi

    DOUBLE KING SIZE BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Ironing set
    • Living room
    • Wheelchair-accessible
    • Toiletries
    • Desk
    • Housekeeping
    • Bathroom: 1
    • Hairdryer
    • Fridge
    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 21 m²DBL.KG-2
    DOUBLE KING SIZE BEDPhoto unavailable11 photos

    Tru By Hilton Jackson, Mi

    DOUBLE KING SIZE BED

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Room amenities

    • Wheelchair-accessible
    • Desk
    • Toiletries
    • Bathroom: 1
    • Hairdryer
    • Fridge
    • Tea and coffee making facilities
    • Ironing set
    • Housekeeping
    • Living room

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible Two Double bedsDOUBLE • Accessible Two Double bedsDBL.H6-2D

    Photos are not available for this room type.

    Tru By Hilton Jackson, Mi

    DOUBLE Accessible Two Double beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible Two Double beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Tru By Hilton Jackson, Mi

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 21 m²DBL.KG-3
    DOUBLE KING SIZE BEDPhoto unavailable9 photos

    Tru By Hilton Jackson, Mi

    DOUBLE KING SIZE BED

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-3

    Room amenities

    • Ironing set
    • Tea and coffee making facilities
    • Fridge
    • Hairdryer
    • Bathroom: 1
    • Housekeeping
    • Desk
    • Toiletries
    • Living room

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Tru By Hilton Jackson, Mi

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Tru By Hilton Jackson, Mi

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 37 m²DBL.2Q-1
    DOUBLE TWO QUEEN BEDSPhoto unavailable9 photos

    Tru By Hilton Jackson, Mi

    DOUBLE TWO QUEEN BEDS

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Room amenities

    • Bathroom: 1
    • Hairdryer
    • Fridge
    • Tea and coffee making facilities
    • Ironing set
    • Wheelchair-accessible
    • Toiletries
    • Desk
    • Housekeeping

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Tru By Hilton Jackson, Mi

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Tru By Hilton Jackson, Mi

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 21 m²DBL.KG-4

    Photos are not available for this room type.

    Tru By Hilton Jackson, Mi

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-4

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-5

    Photos are not available for this room type.

    Tru By Hilton Jackson, Mi

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-5

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Tru By Hilton Jackson, Mi

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Tru By Hilton Jackson, Mi

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 21 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable10 photos

    Tru By Hilton Jackson, Mi

    DOUBLE TWO QUEEN BEDS

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Living room

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 21 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable8 photos

    Tru By Hilton Jackson, Mi

    DOUBLE KING SIZE BED

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Living room
    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Tru By Hilton Jackson, Mi

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Tru By Hilton Jackson, Mi

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-3

    Photos are not available for this room type.

    Tru By Hilton Jackson, Mi

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Tru By Hilton Jackson, Mi

8.6
Excellent
1,000 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
9.0 /10
Condition
9.0 /10
Neighborhood
9.0 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
10 Jul 2026
Tina
Pool was closed most of the time we were there. Breakfast was very minimal compared to other places.
6/10
Pleasant
08 Jul 2026
Krista
The rooms were clean. Staff was friendly. Breakfast was great. Pool was small and cold. Beds were ok. Didn't like the pillows. Might stay here again.
Partner
10/10
Exceptional
06 Jul 2026
Kathy
Clean room, comfortable bed and awesome staff!
Friends_and_family Family
10/10
Exceptional
29 Jun 2026
Robert
the two day stay was okay
Friends_and_family Family
8/10
Excellent
14 Jun 2026
Carolyn
The staff was very customer oriented and very friendly. The inside of the building (including our room) was very clean and well maintained. The only issue was a funky stale odor when you enter the room. They could use another chair in the room. All & all a very nice place.
Partner
10/10
Exceptional
12 Jun 2026
Nadya
This hotel is a 10/10, love my stay and staff were so friendly. Will always be my first choice in Jackson MI.
Pet
6/10
Pleasant
09 Jun 2026
Anna
Our bathroom had hairs in the shower and on the floor. The breakfast buffet looked decent but was out of almost everything. The walls are paper thin. The employee who checked us in was staying in the room next to ours with friends/family. We could clearly understand every word they said.
I would not stay here again.
10/10
Exceptional
30 May 2026
Jasmine
Clean, friendly staff, enjoyed our 4 night stay.
Family_with_children
8/10
Excellent
29 May 2026
Kimberley
We have stayed here several times, first time their were several large amd rowdy groups on our floor scaring my grandkids.
Family_with_children
10/10
Exceptional
17 May 2026
Terri
I attend an annual 5k in Jackson and choose this property every time - rooms are clean, beds are comfortable, and shower is hot!
Friends_and_family Friends
10/10
Exceptional
13 May 2026
Gezim
True Hilton it’s one of the best I ever been to. It’s very clean very model. And the staff are very nice. I recommend this hotel to anyone.
10/10
Exceptional
10 May 2026
Philip
Clean newly built hotel lots of amenities price was fair not expensive not cheap. Staff was accommodating good breakfast nothing spectacular but good.
Self
6/10
Pleasant
10 May 2026
Dean
The room was very small with very limited storage.
Breakfast was very limited in the offerings.
No issues with checking in or out.
Location offers no walking opportunities.
Partner
10/10
Exceptional
09 May 2026
Clustelle
This is my 4th time staying at this property. Friendly staff and the rooms are clean. The breakfast has become very small. No as many options are before.
Friends_and_family Friends
10/10
Exceptional
23 Apr 2026
nicholes
Very good 👍
Partner
10/10
Exceptional
16 Apr 2026
Marquita
The breakfast wasn't that great
Self
10/10
Exceptional
15 Apr 2026
Douglas
I had to leave before breakfast but my wife said it was good.
Family
8/10
Excellent
14 Apr 2026
Joshua
Hotel sits near a freeway and the road noise was loud all night. Ask for a room on the other side, not facing the parking lot. Also, the gym doesn't open until 6:00. That was too late for me and I didn't get to workout.
Self
8/10
Excellent
13 Apr 2026
Deborah
No protein at breakfast, empty food containers not replenished. Staff in the breakfast area not friendly at all.
Partner
10/10
Exceptional
12 Apr 2026
Cheryl
The front desk person was really sweet and helpful when we checked in. Room was super clean, bed very comfortable and was everything we needed for a good nights sleep. If there were one thing we could suggest, is that the Breakfast Bar would open earlier on weekends, or at least a few smaller things could have been put out for those earlier travelers (fruit, yogurt, etc....) It didn't open until 7am. All else was great! Thank you!
Friends
8/10
Excellent
10 Apr 2026
Curt
Excellent breakfast, nice room. Overpriced.
Self
8/10
Excellent
08 Apr 2026
Israel
Nice
10/10
Exceptional
05 Apr 2026
Jennifer
Very nice stay.
Family
10/10
Exceptional
02 Apr 2026
Tyler
Clean rooms and a good breakfast.
Family_with_children
6/10
Pleasant
27 Mar 2026
Kathy
They were out of everything! No fruit! No muffins! Pillows had a terrible smell! Very dissatisfied! The shampoo and conditioner and lotion containers were very hard to use and one was empty! We stayed here before and no problems! Very disappointed this time!
Partner
10/10
Exceptional
22 Mar 2026
cynthia
Property and room was clean and comfortable. Nice variety at breakfast. Staff was friendly and helpful.
Family
10/10
Exceptional
17 Mar 2026
John
All aspects went well!
Self
8/10
Excellent
15 Mar 2026
Barbara
I was in town for a very stressful meeting early in a.m. Was informed I couldn’t extend checkout (in case my meeting ran over) without paying additional $45 so was forced to checkout before my meeting. So stressful. Adding to that I just wanted a cup of coffee on my way out at 7:30 a.m. The coffee had run out!!
Self
6/10
Pleasant
11 Mar 2026
Mark
They clean the rooms every other day, not daily. The thermostat in our room did not work at all, there wasn’t even a display
Family
6/10
Pleasant
05 Mar 2026
William
It's a very noi
10/10
Exceptional
05 Mar 2026
sunshine
Its always fast check in and out. Clean, quite and safe!
Self
10/10
Exceptional
03 Mar 2026
Armando
a
8/10
Excellent
27 Feb 2026
Rodney
Clean room, great staff, decent breakfast,
Partner
2/10
Poor
23 Feb 2026
Eric
Our trip was cancelled last minute due to illness. We messaged the hotel before our check in time to ask if there was anything they can do. I'm leaving a negative review for this hotel not because it was their fault that we cancelled last minute, but because they didn't even give us the decency of a response. I dislike any hotel that will not answer their phone or respond to guest messages.
8/10
Excellent
12 Feb 2026
Amy
Loved all of it except not having a coffee maker on the room.
2/10
Poor
01 Feb 2026
Rafael
Came back to my room after an evening out in the city to my whole room smelling like weed to the point I had to turn the bathroom light with exhaust on to suck the smell somewhat from my room. My clothing and bedding was saturated with the odor and I’m an asthmatic. Front desk was notified in the morning of my poor stay and didn’t make it right at all but give an apology. Should of had a refund of some sort but got nothing
Leisure Partner
6/10
Pleasant
01 Feb 2026
Melinda
Was told that I would get a refund of one night and it did not come thru
8/10
Excellent
11 Jan 2026
Buffy
Clean room and staff
10/10
Exceptional
11 Jan 2026
Hosie
Good breakfast, but just a heads up. If you are a local resident, you need to pay an additional $400 deposit in case of damages!
It is not listed on the app.
Self
8/10
Excellent
09 Jan 2026
Eric
Hotel room was clean; continental breakfast was fine.
Leisure Self
4/10
Poor
28 Dec 2025
Kathleen
This property requires a $400 incidental damages deposit if you have a local address on your driver’s license. This is not disclosed when booking and I booked a non refundable room. I booked the room for a relative who came into town for the holidays so we had no choice but to put down the deposit or lose the room. I think the staff were counting on me not being able to put down the deposit because they seemed surprised that I was able to and also refused to explain why they required such a large deposit (although I know it’s because they do it to discourage locals from renting rooms and trashing them). The pool is not heated - it was freezing cold water (unusable in the winter). The rooms are small and no extra space to put luggage. We won’t book this hotel again.
Leisure Family
8/10
Excellent
27 Dec 2025
Charles
All of the above
Leisure Partner
10/10
Exceptional
26 Dec 2025
Dawn
Would definitely stay again.
Business Self
6/10
Pleasant
23 Dec 2025
Douglas
Never received a $125 deposit I made on my room. My room was left immaculate and i checked out a day early. I spent very little time at the hotel as I was visiting family in the Jackson, MI area. I currently reside in Florida.
2/10
Poor
18 Dec 2025
Brandy
A $400 deposit because I’m a resident was required. There was a hockey event and children were playing hockey in the hallway hitting doors with the puck. Two doors down from me were two big dogs and very aggressive that bark and hit the door and extremely loud everytime someone walked by. I’m sure that these people were from out of town so to experience such a low level experience and charged a 400 deposit and not to mention the free breakfast was gravy and a few bagels was thumbs down in which I was up at 8:00 am and left early due to the nonsense of the night. I wouldn’t recommend this hotel ever
8/10
Excellent
17 Dec 2025
joseph
Staff courteous
Rooms clean
Pleasant stay.
10/10
Exceptional
14 Dec 2025
Jason
All good!
Leisure Self
4/10
Poor
09 Dec 2025
Melissa
The shower had little hairs in it still, it was quite loud throughout the night with dogs barking and someone puking next door, and the breakfast bar in the morning had most of the things out of order and the rest was a horrible selection.
Leisure Partner
10/10
Exceptional
06 Dec 2025
Barry
Overnight stay. Clean room, complimentary WIFI would have been nice. Updated bathroom, decent break fast convenient location
Partner
8/10
Excellent
29 Nov 2025
Brandon
Breakfast was basic and the things you wanted were all out of order like pancake maker or parfait maker.
Leisure Family
10/10
Exceptional
29 Nov 2025
Jodi
Very comfortable!
Friends_and_family Friends
10/10
Exceptional
28 Nov 2025
Amanda
Very perfect location, comfortable, and clean! perfect.
2/10
Poor
24 Nov 2025
Karen
Unfortunately I never experience this instant whereas I have to pay an additional $125 to Expedia after the obese clerk claimed she could accept my reservation due to my daughter using the reservation due to my having the flu. My daughter and I both has the same last name and the confirmation number just a different first name. After speaking to the clerk she could not cite where this regulation was stated all the time being obnoxious and chewing in my ear. This individual displayed a very poor representation of the Hilton chain, and their other hotels with more competent and professional employees.
Business_and_leisure Partner
10/10
Exceptional
24 Nov 2025
Christy
Breakfast wasn’t open when we got up.
8/10
Excellent
19 Nov 2025
Diane
Room was very clean & modern. Not happy that the pancake maker was out of order & the toaster was lacking power. otherwise good.
Leisure Family
10/10
Exceptional
16 Nov 2025
Heather
Room was very clean. Staff were friendly and responsive! Very updated
Business_and_leisure Family
10/10
Exceptional
10 Nov 2025
Becky
Good breakfast bed too hard
Business
2/10
Poor
29 Oct 2025
Bonita
The hotel was great. What wasn't was the service itself that Hotels.com provides. Why would i leave a bad review of a hotel when you have nothing to do with that? The bad review would belong to them, not you. The fact that you had my booking (and my money) and THEY DIDN'T when I got there at 11pm with my young son is why you're getting a bad review. It took me FIVE minutes to find the phone number on Google (i couldn't find it on the app) so that i could speak with a person just to find out that their customer service is done from India and i couldn't understand either of the people that I finally got on the phone with me. They said the mistake was a software error. They had to call the front desk at the hotel twice to fix this and get me a room. The whole thing took an hour! We didn't get to our room until midnight. I was offered an apology but that's it. No discount on a future room, nothing. What, then, gives me the confidence to use Hotels.com again? Absolutely nothing.
Friends_and_family Family
4/10
Poor
26 Oct 2025
Kellie

Mid

Very firm beds, can hear much of the hallway activities from the room, annoying when trying to sleep
Friends_and_family Family
6/10
Pleasant
23 Oct 2025
Lanene
Average hotel. Rooms were small and furnishings were minimal also found a spot on the mattress👎. Employees were friendly and accommodating
10/10
Exceptional
21 Oct 2025
Troy
Great place to stay, everything was great
Leisure Friends
4/10
Poor
18 Oct 2025
Amanda
Just give people clean towels and sheets.. ?? I don't even need the bed made.. just a clean floor and clean bedding that doesn't stink like 5+ people slept there before me. There should be cleaning and mopping between guests that you could tell was not done in a month. The room floor was sticky.
Leisure Family
4/10
Poor
16 Oct 2025
James
Room was clean and neat.
Some visitors had dogs…. I love dogs but find them unacceptable in a hotel.
Some seating in the dining recreation area had dogs air all three days we stayed there… obviously the cleaning staff isn’t very observant.
Breakfast served to 9 am with limited choices on one morning at 8:30…
We are older adults and although we stayed at this Tru hotel last year we will not choose to stay here in the future.
Leisure
8/10
Excellent
15 Oct 2025
Joshua
I would stay here again.
Business
10/10
Exceptional
14 Oct 2025
Jill
Very clean. Nice gym and best continental breakfast.
Friends_and_family Family
8/10
Excellent
13 Oct 2025
Anthony
Staff was kind and friendly. Walls are thin and if you have loud neighbors you can hear everything. Breakfast was great. And property was clean. The bed was really comfy and the showers were nice and hot. I would stay here again.
Business Self
2/10
Poor
10 Oct 2025
Glen

Basically was pointless waste of time

I actually didn't stay there because of the $400 deposit that is not mentioned about on your app. They lady at the front desk was kinda rude and assumed that I didn't have $400 so I chose not to stay there
Partner
10/10
Exceptional
08 Oct 2025
Laurie
Very friendly staff at the front desk, always ready to help if needed, and great coffee.
Leisure Family_with_children
8/10
Excellent
06 Oct 2025
Ron
internet speed was acceptable, The breakfast was okay, limited and supply of items was sometimes low.
Partner
4/10
Poor
05 Oct 2025
Jason
Staff was rude WiFi did not work couldn’t get any help from staff or Hilton honors. Pillows were horrible and break was just ok.
Partner
6/10
Pleasant
04 Oct 2025
LeeAnn
We stayed 2 years ago when first opened, very nice stay, staff was excellent and breakfast was a great variety and plenty for all guests.
This stay this time it seams as though some things have gone downhill. It was quite noisy sleeping, you can hear other guests talking and thumping around. Biggest disappointment was the breakfast, very limited to choose from, no scrambled eggs or bacon/sausage, lots of guests were unhappy about the breakfast.
Leisure Partner
8/10
Excellent
30 Sep 2025
Verified traveler
The room was very nice, albeit a little small for two people.
Leisure Partner
8/10
Excellent
25 Sep 2025
Margaret

Will stay here again.

The room was nice and had a large bathroom. The staff were very helpful. The breakfast is a variety of hot and cold options.
Friends_and_family Family
10/10
Exceptional
06 Sep 2025
Rose
Super friendly from moment we walked in...
Friends_and_family Family
8/10
Excellent
26 Aug 2025
Heoung
Very convenient location, spacious and clean room.
Leisure Partner
10/10
Exceptional
11 Aug 2025
Eugene

Great One-Niter

We stayed for one night to meet with friends the next morning. Enjoyed the breakfast that was included. We appreciated the helpfulness of the staff, and the cleanliness of our room.
Friends_and_family Friends
6/10
Pleasant
04 Aug 2025
Jenny
Good breakfast, clean room but bed was hard
Partner
10/10
Exceptional
31 Jul 2025
Kevin
Enjoyed stay, accomodating staff
Leisure Partner
8/10
Excellent
18 Jul 2025
Winston
The hotel is very similar to Hampton Inn I stayed except decoration style.

If you like simple, clean minimalist style hotel room, Try is a good fit.
Leisure Family
8/10
Excellent
16 Jul 2025
Brett
Great place toi stay
8/10
Excellent
13 Jul 2025
Anton
The lady at the front desk Joslyn I think , was very nice and helpful .
Business_and_leisure Family_with_children
10/10
Exceptional
12 Jul 2025
Amy

Quick overnight stay

Just a quick overnight stop but the hotel was perfect. Room and lobby very clean. Breakfast was just fine.
Partner
10/10
Exceptional
08 Jul 2025
DAN
Breakfast was great. Hot full breakfast
Leisure Family
10/10
Exceptional
08 Jul 2025
DeShawn
Great place
Business_and_leisure
10/10
Exceptional
06 Jul 2025
Janice
It was a very comfortable nights sleep. Staff was friendly
Leisure Self
10/10
Exceptional
30 Jun 2025
Adrian
Friendly staff, great location, kept very well
8/10
Excellent
29 Jun 2025
Paul
Don't take room 133, it is right next to the pool. Kids were in the pool late and screaming. They could be heard through the walls. Unable to fall a sleep.
Leisure Partner
8/10
Excellent
29 Jun 2025
David
Ok place to stay. A little pricey for this hotel and area.
Leisure Pet
10/10
Exceptional
27 Jun 2025
Dan
Only “problem” was part of the hotel was under construction. But didn’t hinder our stay.
Business_and_leisure Partner
8/10
Excellent
16 Jun 2025
Amy
Coming from out of the area it was difficult to navigate to the hotel, but the comfort and facility made up for it.
10/10
Exceptional
14 Jun 2025
shelly
Very nice. Thank you!
Leisure Family
6/10
Pleasant
13 Jun 2025
Bonnie
It was an average hotel stay. No flair some flaws.
Business Family_with_children
10/10
Exceptional
10 Jun 2025
VIVEK KRISHNAN
Excellent people and stay
10/10
Exceptional
05 Jun 2025
Scott
Nice clean hotel good breakfast
Leisure Family
10/10
Exceptional
02 Jun 2025
Mary
nice
Leisure Family
8/10
Excellent
01 Jun 2025
Windy
It was clean and friendly staff.
Business
10/10
Exceptional
01 Jun 2025
Brandy
No real alarming complaints, just staff who seemed to be having a rough day
Leisure Self
10/10
Exceptional
28 May 2025
Erica
I recently stayed at Tru by Hilton, and I couldn’t be more pleased with the experience. From the moment I arrived, the staff went out of their way to make me feel welcome. Check-in was smooth and efficient, and they are one of few that allow dogs that do not fit in the palm of your hand!

The room was spotless, spacious, and tastefully decorated with modern furnishings. The bed was exceptionally comfortable, and I appreciated the thoughtful touches like high-quality toiletries, high quality amenities, and fast, free Wi-Fi.

Each time I have stayed at Tru by Hilton, they have exceeded my expectations in every way. I highly recommend it to anyone looking for comfort, great service, and excellent amenities. I will definitely be returning as this the only hotel I will stay at when I return home to visit!
Leisure Pet
8/10
Excellent
23 May 2025
Karinne
hotel was very nice, staff was great. room was pretty small compared to other hotels in my opinion. comfy bed
Leisure Partner
10/10
Exceptional
09 May 2025
Christine
I like the Tru hotels as often there is no rugs. The rooms are decorated nicely and the beds are very comfortable. My husband loves the breakfast with Tru being his preferred hotel.
Leisure Partner

Location & surroundings

Tru By Hilton Jackson, Mi
2401 Shirley Dr., Jackson, United States

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Tru By Hilton Jackson, Mi

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