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Countryside Inn and Suites

Jackson - MI · United States

2225 Shirley DriveView location

6.8/10Good1,004 Reviews
Cleanliness6.8/106.8
Service7.6/107.6
Comfort7.6/107.6
Condition6.4/106.4
Neighborhood8.0/108.0
Amenities5.8/105.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Countryside Inn and Suites

The Countryside Inn and Suites, conveniently located near I-94 and US-127 North, offers comfortable accommodations with amenities such as a 32-inch TV and complimentary Wi-Fi. While the fitness center and pool are currently unavailable, a hot breakfast is offered with reduced service.

Nearby attractions include Cascade Falls Park and the Ella Sharp Park Museum, plus several dining options are within a mile radius.

Read more about this hotelShow less

Located in Jackson, Countryside Inn and Suites is in a rural location, within a 10-minute drive of Keeley Park and Michigan Theatre of Jackson. This hotel is 3.6 mi (5.8 km) from JAX 60 and 4.7 mi (7.5 km) from Cascade Falls.

Stay in one of 63 guestrooms featuring flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Pets allowed Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)

Important information

  • You need to know
    • Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Minimal age
    18
  • Optional fees
    • Pet fee: USD 25 per accommodation, per day
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

R.A. Greene Park 2.5 km / 1.5 mi
Lions Park 2.7 km / 1.7 mi
Jackson Crossing Mall 2.9 km / 1.8 mi
Rod Mills Park 3.3 km / 2.1 mi
Keeley Park 3.7 km / 2.3 mi
Art 634 4.3 km / 2.7 mi
Michigan Theatre of Jackson 4.9 km / 3 mi
Jackson County Tower Building 4.9 km / 3.1 mi
Henry Ford Allegiance Health 5.6 km / 3.5 mi
JAX 60 5.8 km / 3.6 mi
Duane L. Waters Hospital 6.1 km / 3.8 mi
Cascade Falls 7.5 km / 4.7 mi
Ella Sharp Museum 8.1 km / 5 mi
Falling Waters Trail 9.9 km / 6.2 mi
Gilletts Lake 11.5 km / 7.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 63
  • Number of floors (main building): 3
  • Double rooms: 34
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
  • Airport
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
Show 30 more facilities & services
  • Check-in hour
  • Check-out hour
  • Wired Internet
  • Wi-fiExtra charge
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • Gym
  • Newspapers
  • Clothes dryer
  • Private pool
  • Towels and bed linen
  • Smoking areaExtra charge
  • Highchairs
  • PrinterExtra charge
  • Business centre
  • FaxExtra charge
  • Indoor freshwater pool: 1
  • Game roomExtra charge
  • Breakfast
  • Breakfast buffet
  • Non-smoking establishmentExtra charge
  • FitnessExtra charge
  • BilliardsExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Countryside Inn and Suites

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX

    Photos are not available for this room type.

    Countryside Inn and Suites

    Double or Twin DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    Countryside Inn and Suites

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Countryside Inn and Suites

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Countryside Inn and Suites

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXEQUADRUPLE • DELUXEQUA.DX

    Photos are not available for this room type.

    Countryside Inn and Suites

    QUADRUPLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Countryside Inn and Suites

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE TWO QUEEN BEDSDOUBLE • DELUXE TWO QUEEN BEDSDBL.2Q-DX

    Photos are not available for this room type.

    Countryside Inn and Suites

    DOUBLE DELUXE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Countryside Inn and Suites

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Countryside Inn and Suites

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Countryside Inn and Suites

6.8
Good
1,004 Reviews
Cleanliness
6.8 /10
Service
7.6 /10
Comfort
7.6 /10
Condition
6.4 /10
Neighborhood
8.0 /10
Amenities
5.8 /10
100 reviews shown
6/10
Pleasant
17 Jul 2026
Jason
Well, the room was clean. Staff was friendly. Pool is out of order and so are the vending machines so make sure you grab snacks and food elsewhere. Honestly, for the price, it was spot on. Better than a few of the other sketchy motels in the area
Partner
8/10
Excellent
17 Jul 2026
Theresa
Only needed somewhere to sleep..
2/10
Poor
14 Jul 2026
Cleto
We stayed a night as we were transiting through the city. There is plenty parking, but the room was dusty, the bath wash container was empty. The breakfast was a disaster, it is not buffet breakfast it is continental breakfast. The waffle machine was left with batter and it was burnt, we had to clean it before using. The spread was really sub standard. I will definitely not be coming back to this hotel.
Family_with_children
10/10
Exceptional
13 Jul 2026
Thomas
Nice
4/10
Poor
13 Jul 2026
Jeffery
Don’t think about it. It is full of long term construction workers. The property is poorly maintained. Tub drain was slow, would build up over ankles as you showered. Carpets in hallways, stairs and rooms were stained. Drapes in room had stains. Towels were not white, they were stained also, as was the shower curtain. TV remote only would turn on and off, volume up and down and channel only down. The toilet paper is thinner than the Kleenex. Someone’s left over food was left in the room fridge. Advertised a free breakfast, well only coffee was available. No one was ever at the desk, had to call for assistance. Grounds were in terrible shape.
Self
6/10
Pleasant
12 Jul 2026
Thom
Friendly staff but “breakfast” was a joke, lobby smelled upon entry, bath soap dispenser was empty, room had packets of coffee but no coffee maker, air conditioning somewhat cooled room which remained humid all weekend.
Partner
2/10
Poor
10 Jul 2026
Beth
Room not clean, hallway and stairwell and elevator not clean, no shampoo dispenser, filthy shower curtain, dirty fork on bathroom floor, smoke detector covered with plastic shopping bag, bugs on hallway carpet
Family_with_children
2/10
Poor
10 Jul 2026
Roberta
Filthy carpet - sock were black after one trip across carpet, condom papers in room, food left in frig from previous guest & dirty washcloths in bathroom. Porcelain in tub chipped w/rust coming thru. Elevator nonfunctional, parking lot all torn up. Trim coming off in rooms. Shower rod coming off wall. Buffet breakfast consisted of bagels, toast and waffles, fruit and yogurt, cereal and OJ. No other protein. Special arrangements were made to let another relative in his room after midnight and staff refused to give him a key and staff left him standing at desk & said they were going back to bed… will never stay here again.

The only good thing I have to say is that we were permitted to park our motorcycles under roof.
Family
2/10
Poor
09 Jul 2026
Jordan
The staff was very friendly! Room was dirty so we had to ask for someone to vacuum it before we could settle in as we have a baby and can’t have a dirty floor. Pool was closed , I don’t think they will be opening it ever. The place honestly looks deserted. Breakfast was subpar and the last day we were there no one even put anything out for breakfast which a lot of guests were upset about. I hope to see them take more pride in this hotel and get it looking more inviting. Also my husband had a hard time with the smell because someone kept cooking Indian food and the smell was so strong in our bathroom that you would’ve thought it was cooked or microwaved in the bathroom. This was a much better option over the Quality Inn Nextdoor but I would never personally stay here again .
Friends_and_family Family
4/10
Poor
09 Jul 2026
Monica
Had to book a last minute room due to power outages and 95 degree weather also with a newborn. Hotel room very outdated and not kept clean floors felt disgusting, bathroom shower was dirty. Very hot hotel with a strong smell
10/10
Exceptional
08 Jul 2026
April
Room was clean and staff were nice.
Partner
4/10
Poor
05 Jul 2026
James
TV did not work. Mgr. tried but would not work. Elevator was out of service. Had to walk two flights. I am disabled and only will stay on 1st. floor unless equipped with elevator. Elevator worked when checking in, then not at all. Coffee service did not have the pod holder, so no coffee. Frankly, I received better accommodations at Motel 6. I recommend viewing the room before committing.
Self
2/10
Poor
04 Jul 2026
Nicole
I pulled up and it looked run down with sketchy people hanging out in the parking lot. I didn’t stay.
2/10
Poor
27 Jun 2026
Anthony
Terrible it was dirty outside the property and inside. Stains on pillow cases, smelled horrible, bathroom was dirty. So it’s not missed, the smell was awful. Zero stars, do not stay here. The lobby is the only somewhat clean area.. Stained carpet and dark parking lot
Partner
2/10
Poor
26 Jun 2026
Ankit
No breakfast and owners don’t care, pathetic place to be
Self
2/10
Poor
26 Jun 2026
Paul
Run away, Forest, run away as fast as you can!!
Family
2/10
Poor
24 Jun 2026
Gary
The breakfast buffet was not as advertised. No eggs, meat potatoes. The waffle iron was not turned on had no instructions so you had to make three waffles to get one that was halfway edible. The person that was in charge barely spoke English and didn’t know anything the room wasn’t clean. The pool and white room were disgusting. On the last day we went to check out there were no carts available and we had just had surgery. No one was at the front desk. We called the number and got somebody and they said that the luggage carts may be on the second floor. They didn’t offer to get them or say sorry that they were where they were supposed to be. We would never stay there again.
Friends_and_family Family
8/10
Excellent
23 Jun 2026
Kevin
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4/10
Poor
22 Jun 2026
Loni
The property is run down and in need of renovations. Our room had a bad smell and the toilet seat was cracked in half.
Partner
2/10
Poor
20 Jun 2026
Sylina
Very ran down place needed a place to stay within budget however smelled bad and was not clean unless you like 60’s furniture and microwaves on top of ottoman, broken tv beside a new tv with one channel, and cockroaches I would not advise staying here. Poorly maintained fire sprinklers painted over and lots of dust and webs dirty carpet not very inviting. Just being honest here.
Family
6/10
Pleasant
19 Jun 2026
STAN
Breakfast was minimal. Light above the vanity didn't work. OK place for one night.
Family
2/10
Poor
14 Jun 2026
susan
Smelled bad and breakfast was horrible
Self
2/10
Poor
12 Jun 2026
Maritsa
The outside of the hotel looked dirty the same with the lobby. The elevator smelled horrible and room windows were filthy. The furniture was dusty. The shampoo bottles were moldy. I just don’t understand how can this place be in business. The pictures shown on the Expedia website weren’t real to what I expected. Please don’t stay there.
Family
6/10
Pleasant
08 Jun 2026
Shannon
Staff was friendly, they didnt have the double rooms I reserved, only one queen bed rooms. There were stains in the carpet and in the fabric chair in room. Also debris on the floor,, like not vacuumed. Bed seemed clean, but would not stay here again with other options available in area. Breakfast was minimal muffins, bagels, juice. Air conditioning in room was good: hallways, lobby, and breakfast area was not working.
Family
6/10
Pleasant
08 Jun 2026
Cindy
The room was clean, beds need to be updated. It worked for what we needed..
Partner
2/10
Poor
07 Jun 2026
Chris
Room was dirty. Stains on the pillows, bed, sheets, towels and curtains.
Didn't want to take our shoes off. Cigarette butt in our sink. Hotel smelled moldy/musty.
Breakfast was poor.
Seems like an abandoned hotel someone just bought and hasn't put much time into it. Definitely do not recommend.
Family
2/10
Poor
28 May 2026
Dean
Actually frightening to stay here. Creepy like an abandoned hotel. Strange characters wandering in and out. Horrible smell of mold and mildew.
Self
8/10
Excellent
23 May 2026
Nathan
Poorly managed, non English speaking staff and with it previously being a Hampton Inn, they are using it as a money grab and not worth over $50 a night ( my opinion)
Self
8/10
Excellent
22 May 2026
Joseph
Room was clean, staff was friendly and helpful. The bed was comfy they gave us a lot of extra pillows which was sweet, But the amenities just did not work. We noticed our fridge wasn’t working so we got it replaced. Soon after that though we got back from shopping and realized our microwave didn’t work. I pick up the phone to call the desk and found that didn’t work as well as the Alarm clock in the room.
Self
2/10
Poor
22 May 2026
Austin
Rooms were dirty. Hallways and elevator were extremely dirty. Guy at front desk barely spoke English and was rude
Partner
2/10
Poor
19 May 2026
Cordella
No shower gel in the bathroom.
Wardrob
2/10
Poor
17 May 2026
Sheryl
As soon as you walk in this hotel, you are met with a musty odor that unfortunately is throughout the entire hotel. We were stuck in a bad situation and had to stay, otherwise I would have left and went home if I was able, instead of staying here.
The room smelled like mildew. The sconce lamp on the wall fell off as soon as i attempted to turn it on. The blanket on the bed smelled like disgusting body odor, l had to call the front desk for a clean blanket and had to go to the front desk to get it because no one would bring it to me. Had to call the front desk with my cell phone because the phone in the room did not even work. All 3 floors had broken ice machines.
I did thoroughly inspect the matress for bed bugs before sleeping in it and was surprised I didn't find any. I did not use the shower in the morning because even the water stunk! I did not check out the free breakfast because why would I? Id be afraid to eat anything! The hotel needs to shut down and remodel completely! Worse place I ever stayed!
Do not stay here!
Partner
4/10
Poor
17 May 2026
mauricio
Breakfast basic. Not piscina
Family
6/10
Pleasant
16 May 2026
Tabitha
No breakfast no pool
Partner
2/10
Poor
16 May 2026
Syed
The room wasn't clean, all the bottles were empty in the bathroom. The coffee machine wasn't clean in the room. The breakfast bar wasn't enough and wasn't good.
Family_with_children
2/10
Poor
16 May 2026
TODD
The room was dirty, the bath, gel, shampoo, etc had pumps broken off, there were dirty clothes from another guest left in room, towel hooks were broken, entire breakfast bar was 2/2 loaf bread, pancake machine, 1 gallon OK, coffee, milk
Family
8/10
Excellent
16 May 2026
Kelli
Rooms were clean and breakfast consisted of cereal, grits, oatmeal, waffles, yogurt, toast, and bagels. Construction going on in the parking lot, and pool closed. Housekeeping was wonderful, very friendly, and made sure we hand anything we needed for the 4 nights we stayed.
Friends_and_family Family
6/10
Pleasant
13 May 2026
Rylee
We had people stomping all throughout the night and we could not sleep
Family_with_children
10/10
Exceptional
13 May 2026
Eden
Excellent place.
Family_with_children
6/10
Pleasant
10 May 2026
MAITE
Our room was clean but it has very strong odors. Pillows were not great. Cover had some stains. Breakfast was ok
Family_with_children
10/10
Exceptional
09 May 2026
Doris
Property felt very pet friendly, clean, staff was very friendly, and the breakfast was not huge but enough.
Partner
8/10
Excellent
06 May 2026
cynthia
Room was clean. Pool was closed and elevator was out of order. Check in and out was quick and easy
Self
2/10
Poor
04 May 2026
William
They gave my reservation away
Self
2/10
Poor
04 May 2026
Melissa
Property was in terrible condition. Mold in the refrigerator mold in the ice machines. Sheets and bedding was nasty. The microwave was sitting on ottoman. 2 tvs in the room sitting side by side. One was broke and the other one only had nexflix and the User name was DADDY. The absolute worst hotel I have ever been too. Elevator was broke. The breakfast was the best part of the stay. The worker Amy was absolutely amazing.
Partner
6/10
Pleasant
04 May 2026
Nancy
Obvious renovations, wasn’t the worst hotel I’ve stayed in. It fit the bill for our stay- but not the most luxurious.
4/10
Poor
01 May 2026
Cat
Best thing about the hotel was that the front desk staff member was nice.

The hotel is in poor shape and the reviews and ratings are misleading imo. The room smelled mildewy, the bathroom had mold and a strong smell, the bedding was stained (altho appeared washed) and the sound traveled so that every time a person went in or out of their rooms the doors slammed and woke us up. Our room door was hard to open and the windows ce machine was broken and no vending machines worked.
Family
8/10
Excellent
27 Apr 2026
Earl
Room wasn’t as near as big as the photos. Not much selection for breakfast. It was ok for spending one night.
Partner
4/10
Poor
22 Apr 2026
Michael
The room was suppose to be non smoking, the room smell like cigarette smoke, the bed was the same smell.
Bath room sink, didnt drain.
Went down to get hot water for coffee and it was warm . Didn't feel like the breakfast area was clean.
2/10
Poor
22 Apr 2026
Caroline
If you like rooms with doors that don't lock, rooms with cat or dog feces included for free, room phones with no dial tone, propped open fire doors, milk left from previous guests, blood on the toilet paper, dresser drawers that don't stay closed or level without cardboard, general disgustingness, rotten fruit for breakfast and a \"FROUNT\" desk sign with a number to call for assistance and a list of 'amenities' that are out of order, then this is the place for you! I have filed a formal complaint with hotels.com and if I don't get a satisfactory response I will then file with a complaint with the Jackson County Health Department and the Michigan Bureau of Fire Services. DO NOT STAY HERE, THIS PROPERTY SHOULD BE CONDEMMED AND IS NOT ASSOCIATED WITH HAMPTON INN. They will not even publish their email address!
2/10
Poor
15 Apr 2026
Diana
Absolutely awful. Booked on Expedia and trying to get a refund. Every negative comment about how the place smells, cleanliness, etc. is true. Needed to find a place unexpectedly and ended up not even being able to stay there.
Self
2/10
Poor
12 Apr 2026
Katherine
The room was disgusting. The nightstands and other surfaces were not wiped down. There was a spot of what I hope was dirt on the bed. I arrived so late that I knew staff wouldn't be available to clean my room, so I resolved to shower and remove the dirty blanket. Sadly, when I entered the bathroom, it was worse than the room. The counter had spots of dried toothpaste from another guest, the lotion that was previously screwed into the wall was on the counter with the screws still attached, there were visible black spots on the lotion and soap, and it looked like there was black mold lining the shower. To make matters worse, the soap, shampoo, and conditioner were covered with short, coarse, dark hairs that I hope were someone's underarm hairs. When I mentioned my concerns to the front desk staff in the morning, they simply stated there was nothing they could do for me. I was hoping for some semblance of hospitality after the terrible stay. Instead, after a terrible breakfast and a terrible night, I was sent away with nothing except for a subpar apology. When the front desk attendant tried to show the housekeeper the photos I took of the room, she said no and walked away to smoke a cigarette.
Partner
10/10
Exceptional
08 Apr 2026
Camron
It was alright for the area
Self
8/10
Excellent
07 Apr 2026
Bernice
Very clean room just no heat very cold we room
Friends_and_family Friends
10/10
Exceptional
25 Mar 2026
Biggy
Yes
Partner
2/10
Poor
23 Mar 2026
Bruce
We were greeted by a man in bare feet at check in. The elevator did not work, pool closed, work out room closed. Our room on the third floor had zero sound proofing - door between rooms so we could hear everything! The whole third floor smelled like weed. Carpets in common areas and stairs were filthy.
Partner
4/10
Poor
23 Mar 2026
Scott
There was garbage all over the property and didn’t have a sheet on the bed. Thank god I just had to stay one night and their complimentary breakfast had very limited items
Pet
6/10
Pleasant
16 Mar 2026
Jacob
👎
4/10
Poor
15 Mar 2026
Jacob
⭐️⭐️
4/10
Poor
06 Mar 2026
Nick
This place is a absolute dive. I can't explain it any other way.
Self
2/10
Poor
13 Feb 2026
Brenna
Hotel was closed when we got there due to the roof caving in. We received no notice and neither Expedia nor the hotel would refund our payment!
Leisure Family
2/10
Poor
07 Feb 2026
Dawn
Apparently the hotel lost power. We were not notified and wasted a lot of time trying to figure out what was going on.
Business
2/10
Poor
01 Feb 2026
Jennifer
Room smelled badly of cigarette smoke. Desk staff said it was from people smoking outside. Explain to me how that much of a strong cigarette smell comes into a room from the outside? When it’s closed off by two doors plus a room door and on the second level? It’s -16 degrees outside with wind shield factored in. An old receipt was found in the bedding. Bath tub had dirty stains in it. Mold was most likely painted over. Breakfast was terrible. Bread and stale muffins and bagels. Most hotels Laundry and linens smell like bleach and cleaners. Nothing smelled clean. Sketchy area had someone sleeping in their car in the parking lot hiding under a blanket with Minnesota plates that were expired. Very uncomfortable place. I don’t recommend. Stay at the Hilton, Hyatt or Wyndham. Quality inn was next door and looked just as sketchy.
Business Family_with_children
4/10
Poor
28 Jan 2026
Lawrence
The room bathroom tolet not anchor to floor comes offf floor. And bath tube pluged they did not have aplger available
8/10
Excellent
25 Jan 2026
Dustin
Clean room, very helpful and attentive staff at desk.
Business
6/10
Pleasant
19 Jan 2026
Nuha
It did what it need to do
Business
2/10
Poor
18 Jan 2026
Tiffanie
Dirty bathroom, pool closed, no pillow cases and smells like weed on the 2nd floor
Friends_and_family Family
10/10
Exceptional
17 Jan 2026
Tiffany
The room was spotless and staff was extremely friendly 10/10..breakfast sadly was a 1
4/10
Poor
12 Jan 2026
Laura
I was told that I had an accessible room. This room is not fully accessible. A wheelchair could not use this room.
Friends_and_family Family
10/10
Exceptional
09 Jan 2026
Kathryn
I always cringe a little when I click “reserve” on a room that’s under $100. No need to cringe when reserving a room here. Clean rooms. Friendly and attentive staff. Worth every penny.
Self
10/10
Exceptional
05 Jan 2026
Sarah
Great rooms. Would stay again.
Partner
2/10
Poor
01 Jan 2026
Sofia
Bath tub was not draining. Water was backed up, and the front desk person was not friendly!
Leisure Family
6/10
Pleasant
28 Dec 2025
alexander
As I understand it from the staff you’re going through a remodel. Based on that a good rating is fair. Price was right. But you got a ways to go.
Leisure Self
4/10
Poor
20 Dec 2025
Shuler
Poor service avoid if possible. Front clerk was never available and did not answer the phone. One guest waited 45 minutes. Lied about extra pillows in the room. Elevator smelled like urine. Do these franchises ever train their franchisees on how to run a motel?
Business
10/10
Exceptional
17 Dec 2025
James
Awesome
2/10
Poor
16 Dec 2025
Deborah
Worst experience ever mold everywhere. The whole hotel stunk so bad it got into my clothes. I had to go straight into the wash as soon as I got home.
This hotel should not be open till the public until serious issues are fixed
Not to mention the picture in the front of the hotel said Hampton and it was not a Hampton.
I would like a refund how do I go about that?
2/10
Poor
14 Dec 2025
Michael
This hotel is in horrible shape. The halls and room smell of weed, it’s run down. No towels or washcloths in the first room I was assigned. First room also had a broken window and wasn’t clean. 2nd room has what appeared to be blood on the pillowcases. Front desk was hard to get in touch. This place should be shut down it’s so awful!
Business_and_leisure Self
6/10
Pleasant
14 Dec 2025
Lawrence
room was ok but the parking lot was very icy my girl friend fell going from car to building
Business_and_leisure Partner
2/10
Poor
07 Dec 2025
Kate
The room was neglected. The sheets and bed were clean, but thats about it. There was dog/cat food in the corner by the bed, animal hair all over the base of the bed, and moldy caulk around the base of the shower. The light in the bathroom was not working so they put in a lamp, the curtain was busted so we had to finagle it to get it closed for privacy, and a mouse trap outside our room door. It looked like the carpets had not been vacuumed in days/weeks, and the walkways were not properly cleared of ice and snow for safe walking to and from hotel. My one child slipped and fell, my other child was crying because she didn't want to stay in the room, my daughter in law had an allergy attack because of the animal hair/mold. At the desk when we checked in there was a sign: ice machine on third floor out of order, the vending machines, out of order, the pool under maintenance. For the price I paid, was expecting a little more.
Leisure Family_with_children
2/10
Poor
07 Dec 2025
Michelle
After checking in first rooms heat didnt work. Second room lamp didnt work and bed was awful. We went to tell the front desk and had to wait 40 more mins to get established in another room but after waiting for him to get done arguing with a customer that couldnt pay. I just paid 140$ for this w my dogs. Was given the light bulb to change myself. Took from 4 to 630 pm to finally settle in. At 1030 pm someone walks into our room im guessing house keeping as they were still in room's. No sorry no nothing. 1 am my room key isnt working anymore. I will never and i do mean never stay here again. I have a huge following on social media and will be warning others as well not too. This is my third stay and this was the worst. They didnt even offer to make anything right. Despicable
Business Family
8/10
Excellent
01 Dec 2025
Jacqueline
Awesome
Family_with_children
2/10
Poor
30 Nov 2025
Leanne
No shower curtain, pool was closed, breakfast very disappointed. Fire alarm goes off at 6am. Kids running above us all night. Smelled like marijuana. Not good front desk service.
2/10
Poor
29 Nov 2025
Maureen
This place was horrible. Garbage piled up in hallways everywhere; free breakfast was a joke - what they had was inedible and they ran out of everything each morning: no milk, no fresh bread, no oj, no waffles. The room was clean, but the toilet was clogged for the entire stay; the bathtub had no safety strips; there was no service for my entire stay. Terrible long-term housing residents who partied all night and played BB in the hallways and in the room above me. Worst experience ever.
Business_and_leisure Self
2/10
Poor
28 Nov 2025
Muriel
The entire property was dirty and unkempt
Business Family
6/10
Pleasant
23 Nov 2025
Lawrence
Staff were hard to find

Breafest just ok
Leisure Self
4/10
Poor
22 Nov 2025
Donald
Pool was out of service building old and poor repair the room was reasonable but no shower curtain just minor things
Partner
6/10
Pleasant
18 Nov 2025
Jarrod
Breakfast was fresh
Friends_and_family Family
8/10
Excellent
18 Nov 2025
Melissa
The room was comfortable and the breakfast was adequate and well attended to. The hallways and stairwell smelled of stale smoke. The floors could use extra vacuuming. The bathtub area could use some maintenance, as there was mildew on the ceiling and caulking, which needs to be redone. The listing should be changed to reflect that the pool area in closed for maintenance. There were several items around the hotel that are also out of order, which is discouraging.
Leisure
6/10
Pleasant
16 Nov 2025
Amanda
Pool was closed. Fitness room was closed. Breakfast was quite underwhelming. Homeless people were camped out in the back staircase charging phones. The second floor smelled of cigarette smoke.
Leisure Family
4/10
Poor
14 Nov 2025
Bethany
The floor had crumbs on it and the bed was extremely uncomfortable. The pool was down for maintenance and the hallway smelled weird.
Self
4/10
Poor
09 Nov 2025
Monica
Common arena floors were not cleaned… breakfast staff was extremely rude. They argued with us about what time breakfast was over…. Pool wasn’t working … had a Indian food smell
Leisure Family
8/10
Excellent
09 Nov 2025
Shawn
Check in was easy, room was clean and the property was well lit. I would definitely start there again
Leisure
2/10
Poor
06 Nov 2025
Clinton
Room was sub par, bedding was all stained.
4/10
Poor
06 Nov 2025
Tim
The place smelled like mildew. One ice machine on the first is all that worked. Same w the vending machines. Carpet looked like it was 30yrs old. We had to get our key card renewed daily because they were worried that someone else might get in our room. Not sure how or why that would be a problem.
Business_and_leisure Family
4/10
Poor
03 Nov 2025
Julie
room was dirty and did not have a mini fridge as stated. sticky rodent traps in the room.
Business Family
6/10
Pleasant
03 Nov 2025
Darrell
The room was great as was the staff. My problem was I was told to leave my credit card number to book the room and when I arrived I could use any means of payment I chose but they would not allow me to pay cash. They said my card had already been charged and they couldn’t change it.
Leisure Partner
6/10
Pleasant
03 Nov 2025
Tim
Desk staff were informative and polite. The room was neat but not polished. It was a chilly night and the heat in the room didn’t work. Nor was there a remote for the tv. We were tired so we just crashed and left in the morning.
Partner
2/10
Poor
03 Nov 2025
mary
I found a vap pen in my room so clearly the room hadn’t been cleaned well. There was also a partially eaten chicken nugget in the hallway.
2/10
Poor
02 Nov 2025
Mathew
The pool was down, the hotel was dirty, there was a. Awful smell. Our room was dirty, there was feces on the wall and the towels were dirty and stained. We only stayed 1 night and left to go somewhere else. Please send refund ASAP.
4/10
Poor
01 Nov 2025
Paige
Rooms were dirty tub didn’t drain bugs in our room

Breakfast was ok
Business Family
10/10
Exceptional
31 Oct 2025
George
Room was really nice and clean. Staff, helpful and the breakfast good. The breakfast area was well maintained, bright and clean. Will stay there again.
Business Partner

Location & surroundings

Countryside Inn and Suites
2225 Shirley Drive, Jackson, United States

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Countryside Inn and Suites

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