Name: Holiday Inn Jackson Nw - Airport Road
Address: 2696 Bob Mcclain Dr, Jackson, 49202, US

2/10

Poor

13 Jul 2026

Laura

Stayed for 4 days and cleaning service never
Came to my room to clean and stock up. Has to be asking for towels and toilet paper always! Breakfast was always empty and always having to ask as well. Don't recommend at all! Price is ridiculous to have to ask for personal necessities !
Only one staff to help front office.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

john

Wanted to upgrade my stay but couldn't do it threw the app, lady behind the counter helped me out tremendously and when the upgrade had ac unit not working they moved me to another room and were more then helpful and major upgrade was giving, I recommend this place and there staff

Self

2/10

Poor

07 Jul 2026

James

Our stay was canceled because there was no power at the hotel because of storms thru the area the previous night

Family

10/10

Exceptional

29 Jun 2026

MARIAN

Clean room.
Staff was great

10/10

Exceptional

23 Jun 2026

Michael

Excellent service, friendly staff, very helpful, nice and clean. Will continue to stay at this hotel.

Friends_and_family Family

4/10

Poor

14 Jun 2026

Molly

The hotel was not well maintained, room and bathroom were not cleaned throughly. Had made reservation for three guests, only two total bath towels for two night stay placed in the room on initial check in, when asked for one more was told completely out of towels and suggested I use a bath mat

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Koty

It was clean and staff was helpful with questions

Family_with_children

4/10

Poor

01 Jun 2026

Misako

Somehow, the room key didn't work all sudden on the last day of stay. And the before the check out, a lady approached to my husband and screamed that he had to pay for the breakfast. First of all, it is not necessary to raise a voice to the guest, any circumstance. I don't know what confusion comes from but hopefully they have a little better employee education for future.

Partner

10/10

Exceptional

21 May 2026

Melinda

Great

Family

8/10

Excellent

19 May 2026

Daniel

no free breakfast, rooms could be cleaner, bathroom sink drains slow

Self

4/10

Poor

03 May 2026

Thomas

The hotel was poorly staffed. The breakfast was not fully stocked and all hot options were cold. The person working in the kitchen complained to us that staff was not showing up to work, and she didnt have enough help. Our room was ok, but it was not that clean. Bathroom floor was not cleaned and there was dirt on on the moldings. The bed was ok. We will look for another hotel near Lansing next time.

Family

2/10

Poor

02 May 2026

Cathy

I booked approximately 4 weeks in advance and asked for 2 rooms adjoining and if not at least next to each other or across the hall. I called 2 weeks in advance to verify that this can be done. They said it looks like it can be done. We get there and one room is on the second floor. The other room is on the 4th floor. TERRIBLE! The pool was broken. The clerk at front desk had all these rooms of people to check in and I said can’t you swap one room for a room that’s on the same floor? She said NOPE! I was told not to change anything. We get into the room and second floor room 209 and all night long every time the ice machine would run or someone would turn on water or flush a toilet a loud generator noice would come roaring through our room! It was awful! We got zero sleep. Needless to say I can honestly say that this hotel service and everything you guys did not do for us ruined a very special fun night. You should be ashamed and I have called the manager and will go even higher up the chain of command. I want a full refund and I will never stayninnthisnhotel again. Ever!

Family_with_children

2/10

Poor

02 May 2026

Serina

The stay was completely disappointing. Upon arriving the check in was completely wrong, we were given the wrong room based on last name and had to switch rooms after getting to the room. Once getting the correct room the room looked worn down and used , the tub was dirty the rooms were dusty. The heat smells like it was burning when turned on. The pool was closed and we weren’t told that until arriving. The elevator got stuck constantly as well. We will not be back

Family_with_children

10/10

Exceptional

01 May 2026

Mariah

Overall, my room was clean and I appreciated how big the bathroom was and well lit for a single king room. Staff was very helpful and parking was convenient.

Self

10/10

Exceptional

26 Apr 2026

Wes

Really enjoyed the stay and the staff was hospitable. Only issue was the maid walking in at 9:45 AM on Saturday morning while my wife was in the shower with the “Do Not Disturb” hanging on the door. We were booked through Sunday but for staff to enter an occupied room without waiting on a response from an occupant - WOW!

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Ondria

Happy with my stay

8/10

Excellent

21 Feb 2026

Diane

Staff was nice, friendly & attentive.

Business

10/10

Exceptional

08 Feb 2026

Victoria

Quiet, clean, comfortable, welcoming staff and as advertised.

Leisure

2/10

Poor

30 Dec 2025

Jessica

I attempted to reschedule this by a day when I realized I messed up the dates on the hotel.com app. I called, chatted, emailed with customer service at hotels.com. They contacted management, I contacted management. Management would not allow me to reschedule and did not refund me or work with me at all. Awful experience. I will no longer do business with them or hotels.com.

8/10

Excellent

16 Dec 2025

Greg

The room was ok except there appeared to have been someone smoking in it previous to my stay as well as the filter on the AC unit had not been cleaned (it was caked with lint. I attemped to clean it as best I could but it needs vacuuming). Also,the grandkids were disappointed that the waterfalls in the kids pool did not seem to work. Other than that, I would liked the \"resturant opened longer for breakfast
But the staff was great and, overall, the stay was great! Thanks alot!

Leisure Self

10/10

Exceptional

11 Dec 2025

Soni

The staff was great, they were always pleasant and helpful.

Leisure Family

10/10

Exceptional

22 Nov 2025

Stacie

Staff was great. Room was clean. Breakfast was good.

Partner

10/10

Exceptional

19 Nov 2025

Denise

Nice stay

Leisure Partner

6/10

Pleasant

17 Nov 2025

Susan

Cleaned our room no bath towels were given. Couldn’t even make a bed properly.

Leisure Partner

10/10

Exceptional

14 Nov 2025

Johnathon

Comfortable, convenient, very clean and the staff is very friendly and knowledgeable.

Business

10/10

Exceptional

13 Nov 2025

Tracy

Our stay was great! The room was clean and the staff was very friendly and helpful. I will definitely stay there again.

Friends_and_family Friends

6/10

Pleasant

26 Oct 2025

Trent

the shower floor needed to be redone as it was old and falling apart. there was a discoloration and it was rough on your feet--very gross! the toilet was leaking water the whole time. the faucet on the sink was not secure. the icemaker on our floor wasn't working. got 3 towels--2 nights for 3 people and when went to get more had to wait for towels as they didn't have any more at that time. We definately wouldn't stay here again....

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Donna

Would stay there again Breckfast was realy good clean and friendly staff didn't like the pool to cold and no wear to sit around around pool we had 10 Adult's that came there to sit and swim

Business_and_leisure

10/10

Exceptional

08 Oct 2025

Jane

This was my first stay here and will not be my last. Exceedingly clean, friendly and helpful staff and we accommodations.

Leisure Self

10/10

Exceptional

08 Oct 2025

Darrell J.

Clean, friendly, convenient.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Sophia

Everything was great

Friends_and_family Family

10/10

Exceptional

24 Sep 2025

Clifton

Nice place to stay, it was clean, and the staff was wonderful

Leisure Partner

2/10

Poor

17 Sep 2025

Zachary

I’ve stayed at this location a handful of times. I live in Jackson but my kids like to swim so sometimes I get a hotel and this one is our go to. Not anymore. Check in was great. Service was friendly. We get to the room and there’s an entire woman’s outfit sitting in the chair that’s at the desk. I thought it was my kids outfit so I handled someone’s nasty clothes. There was poop marks 12 inches above where the toilet paper is at. There was some nasty stuff on the end of the bed I slept in. I really don’t want to describe it but I have pics and I did show the staff. The kids pool normally has a sprinkler, but according to the staff is likely not going to be fixed due to cost or something. I don’t know. Pretty ridiculous when I paid $140 for a room. The ac/heat unit needed attention. Wouldn’t get warm. Wouldn’t get cool. The plug in next to the bed was broke so we had to charge things across the room. I booked with notes that i had a 7 year old and a 12 year old and I was booked in a conjoining room which I did not feel safe in. As I explained to the staff, I’m not trying to be negative but I loved this hotel at one point. And I want it to get back to that. Maybe this was an off day for the staff. I’m not sure. I know me staying elsewhere won’t hurt anyone’s pockets but I’ll be taking a break from Holiday Inn.

Leisure Family_with_children

2/10

Poor

15 Sep 2025

Heather

The hotel called me less than 24 hours ahead of our departure to Michigan and said they canceled my rooms. They just said, oops we are full. My reservation had been made well over a month ahead of time. They made zero attempt to help get us set up elsewhere so we were scrambling to find a place at the last minute. Won’t EVER book there again.

Leisure Family

10/10

Exceptional

06 Sep 2025

James

Clean property, comfortable bed, friendly staff. What else do you need?

Leisure Partner

10/10

Exceptional

03 Sep 2025

Ty

No complaints. Easy access to interstate, clean rooms and a good breakfast for a reasonable price. Would recommend.

Leisure Self

6/10

Pleasant

30 Aug 2025

WILLIAM

Everything was good. The bad was my only complaint. Very hard.

Leisure Partner

10/10

Exceptional

22 Aug 2025

Richard

Hotel staff was knowledgeable and helpful. Great room.

Leisure Self

10/10

Exceptional

10 Aug 2025

Makayla

My secret comfy hideaway

Everything was great I slept good in that bed lol and shout out to Ms Liz ! She’s awesome ! All the staff are great very friendly and happy to help. I would love a bath tub next time but always an amazing stay with you guys! Room was nice and clean. Lots of great parking and the location is peaceful. Next time we might do breakfast. Also my fiance loved the gym!

Friends_and_family Family

10/10

Exceptional

09 Aug 2025

tonya

If you are in the area to run, this place is perfect, inexpensive, and close to the running events at Waterloo, Pinckney, and Dexter. Carb-loading Olive Garden 5 minutes away, with a nice little shopping area 5 minutes away. Will stay at this hotel whenever I have a run in the area.

Friends_and_family Family

8/10

Excellent

01 Aug 2025

Chris Ann

Overall pretty nice hotel, however the doors on the rooms were so loud when closing. Forget having a nap, that’s a total joke. Friendly staff close to shops

Leisure Family

8/10

Excellent

30 Jul 2025

JASON

The road was under construction leading to the hotel and they parked the construction vehicles in the guest parking.

Business Friends

10/10

Exceptional

28 Jul 2025

Candice

Everyone was friendly and the place was clean

Leisure Family

10/10

Exceptional

21 Jul 2025

Jill

The hotel, staff, and room were all fine. The only downside is having to drive around a Meijer parking lot and onto a road that had had been torn up to get to the hotel. That’s not on the hotel. I really feel the hotel was very good, although somewhat dated. Everything worked well and the staff was excellent.

Leisure Self

10/10

Exceptional

20 Jul 2025

Kara

This was a great Holiday Inn. The staff was incredibly friendly and the room was clean. I asked for a room that wasn’t facing the freeway and they happily obliged. The parking lot amd facilities were well kept and in nice condition. I will definitely come back.

Leisure Family

10/10

Exceptional

19 Jul 2025

Diane

Great stay

I have zero complaints. They were helpful, it was clean, food was great, & it was quiet. It was a great stay & highly recommend!

Partner

6/10

Pleasant

15 Jul 2025

Diane

Bathroom sink drain gave off a foul odor, very noisy - no soundproofing for the door or window. Housekeeping never bothered to clean any of the room surfaces.

Leisure Self

4/10

Poor

14 Jul 2025

Laurie

The room was not clean. The bathroom especially. All the dressers and coffee tables

10/10

Exceptional

13 Jul 2025

Jennifer

Everything was great.

Family

2/10

Poor

13 Jul 2025

Mike

Had a room reserved. When we showed up at 1 am they had no rooms left even though I had confirmation for it.

Business Friends

2/10

Poor

07 Jul 2025

Patrice

The room was big and neat until you go in the bathroom look at the bathtub. I reported it to the front desk then was moved into another room that night and I go into the bathroom that bathtub was dirty as well and the refrigerator did not work. I reported it to the front and then was told I would be accommodated due to their mistake but was told later they’re not going to keep their word. Never again wouldn’t even recommend to a blind man.

Leisure Family

8/10

Excellent

07 Jul 2025

YOHANNA

the room was clean and the staff was nice

Business Self

8/10

Excellent

06 Jul 2025

Murray

Clean

Leisure Partner

10/10

Exceptional

06 Jul 2025

Andre

Clean and easy to check in

Leisure Family_with_children

10/10

Exceptional

05 Jul 2025

Elizabeth

This is the only place we will stay in Jackson

10/10

Exceptional

04 Jul 2025

Ryan

Amazing great staff great food

Leisure Self

10/10

Exceptional

02 Jul 2025

Quinton

Great stay! Very clean, quiet, and comfortable. I checked in late around 1am and the man at the front desk (didn't catch his name) was very kind and made me feel very welcome! Next time I am on the road for work in the Jackson area I will be staying here again!

Business Self

8/10

Excellent

29 Jun 2025

Cheryl

Was really nice except pool water was cold, staff was great, breakfast was great to, if in area would stay again

Leisure Family

10/10

Exceptional

22 Jun 2025

Patrick

The pool area is too small, but everything else was perfect.

Friends_and_family Family

10/10

Exceptional

20 Jun 2025

vicki

The staff was very friendly, helpful and accomandating

10/10

Exceptional

18 Jun 2025

Rahmecia

Good customer service, ease to schedule.

Leisure Family

10/10

Exceptional

18 Jun 2025

Jeff

Great location, staff friendly, clean sharp room, good breakfast, Kate was sensational.

8/10

Excellent

17 Jun 2025

Terence

What i didn't like was the fact i could not get a veterans discount or senior discount

10/10

Exceptional

13 Jun 2025

Ryan

It was fantastic.

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Jeri

Awesome

Leisure Partner

2/10

Poor

10 Jun 2025

Jeff

Terrible experience.

6/10

Pleasant

02 Jun 2025

Fabiola

Had a little trouble checking in, front desk couldn't find my reservation at first. The pool was cold and didn't have enough towels. Great breakfast and cleanness.

Leisure Family_with_children

8/10

Excellent

29 May 2025

Raven

Awesome!

10/10

Exceptional

23 May 2025

Karinne

great hotel very clean comfy and staff was nice

Leisure Partner

10/10

Exceptional

21 May 2025

Donald

Excellent, very pleased

8/10

Excellent

07 May 2025

Barbara

Convenient, easy check in and out

Heavy footsteps above us
Air conditioning loud in bedroom area
When cook was ill, no hot breakfast

Leisure Family

10/10

Exceptional

04 May 2025

Andrew

Great service and accommodations

Friends_and_family Family

10/10

Exceptional

02 May 2025

Chera

My friend and I checked into the hotel at night after a long day of driving. We only stayed the night, but we had excellent service and check-in support with Bill, the front desk attendant. Of all the hotels we stayed in along our route home, this was by far the cleanest, nicest, and friendliest hotel. Even the continental breakfast was surprisingly good, more variety and hot foods than other hotels had offered. The atmosphere was family-friendly, the location was safe and near lots of big box stores, fast food joints and restaurants, and a few different gas stations.

A special thank you to the staff, especially Bill, for all their hard work in making the Holiday Inn Jackson NW a great experience for two tired ladies on their long drive back home!

Leisure Friends

10/10

Exceptional

13 Apr 2025

Analee

Great places to stay in, the pool is amazing for little kids and big kids/ adults. The rooms were nice and comfortable.

Leisure Family_with_children

10/10

Exceptional

20 Mar 2025

Vilwanathan

Convenient location just off the freeway. Clean and new hotel

Leisure Family

2/10

Poor

16 Mar 2025

Tammy

All the tvs did not work only in bar as they said it was from different set up than rooms. They blamed the non working tvs on high wind but there really was non to be saying that. Also had to change rooms because the toilet didn’t flush and there were stains picked up from uv light. Next room the air conditioner slash heater unit was stuck on cold and could not shut off or just.had to unplu the unit. The restaurant had a few items we ordered the cheeseburgers and the hamburger was not even round it was just maybe took up half the bun. The bartender served my companion his drink and took another 30 min before mine as she chatted with them instead of taking my drink of choice. Bar tender and check in lady were nice but that was the end of it. We left before morning in a terrible mood. I had bought the breakfast but they only gave me one ticket instead of two for breakfast. They also said upon booking, it could be brought to room but on ticket they said there was no room service. Since we didn’t even sleep and left hotel can’t say how breakfast would had been. To say the least i wouldn’t recommend this place to anyone.

6/10

Pleasant

28 Feb 2025

Rodrigo

Checking in was eazy. Try to get the early or book through I.H.G app . It was busy, For the best rooms Try to check in early ! Via I.HG app AND HOTEL/PROPERTY.
Sometimes they don't communicate with Housekeeping for LATE CheckOut.So MAKE sure they COMMUNICATE when you CheckIn ..

Business Family

10/10

Exceptional

23 Feb 2025

Meredith

Great staff and service

Business_and_leisure Self

10/10

Exceptional

21 Feb 2025

Theresa

Great place to stay

Room was clean and staff was so nice
This was a quick over night trip due to the weather and I’m glad I stayed here

Self

10/10

Exceptional

15 Feb 2025

Jamacia

Very friendly and nice receptionist!!!

Business Self

10/10

Exceptional

15 Feb 2025

Edwin

It was amazing very clean rooms where nice lobby clean

Business

8/10

Excellent

12 Feb 2025

Penny

Jackson

Beautiful place. Very clean. Bed was very comfortable.😊
But....no hot tub. And could not get the jetted tub to drain.

Partner

10/10

Exceptional

23 Jan 2025

Makayla

We arrived on Thanksgiving and the staff that were working were wonderful, asked if we needed anything. They had several Christmas trees set up in the lobby and our youngest loved them. The lady at check in let us know they had a tree on every floor! So of course we had to stop at every floor to see the christmas trees. They were amazing throughout the whole stay. Definitely will be returning there if we are in the area again

Leisure Family_with_children

8/10

Excellent

05 Jan 2025

Brent

Hotel stay was fine. No issues.

Leisure Family

10/10

Exceptional

16 Dec 2024

Harry

Great hotel at a reasonable price...

Great hotel with friendly employees who made our stay great.

Business

10/10

Exceptional

05 Dec 2024

Kelsey

It was fantastic.

10/10

Exceptional

24 Nov 2024

Verified traveler

Amazing 1st time

Absolutely loved my 1st stay at this hotel! Clean, easy check-in and checkout, every staff member was helpful and friendly. Couldn't be happier and look fwd to going back!

Partner

10/10

Exceptional

23 Nov 2024

Barb

Easy on off of 94

10/10

Exceptional

23 Nov 2024

jamie

Clean

10/10