Name: Surestay By Best Western Massena
Address: 15054 State Highway 37, Massena, US

8/10

Excellent

20 Jul 2026

Chris

Great staff, quiet location

Partner

10/10

Exceptional

20 Jul 2026

Josiane

Pour le rapport qualité-prix, j'ai adoré. Chambre propre et lit confortable, nuit reposante pour reprendre la route le lendemain ! Le petit déjeuner inclus fait la job!

Partner

8/10

Excellent

06 Jul 2026

Jeremiah

Clean place! Seems well maintained for an older building. Breakfat could have had a better selection, but for free, it was ok.

Self

6/10

Pleasant

30 Jun 2026

Jeffrey

Cleanliness was our issue. Floors look nice but feet and socks turn black.

Self

2/10

Poor

29 Jun 2026

Bailey

Very outdated, the fire alarm always went off after a hot shower because of the steam, the sheets had stains on them.

Partner

10/10

Exceptional

28 Jun 2026

Joseph

Room was clean,staff was nice AC work great

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Ray

If was neat and clean. The staff was helpful and friendly.

Family

2/10

Poor

09 Jun 2026

Nolan

The lights in the bathrooms didnt even turn on

Partner

6/10

Pleasant

22 May 2026

Amy

The rooms were clean and beds were comfortable, but the shower was like a fire hose and we couldn’t adjust it. There was no coffee maker in the room so we went to get some at breakfast breakfast which was due to start at 7 but didn't open until almost 7:30 so the lack of caffeine before an early function was a bummer.

Family

10/10

Exceptional

18 May 2026

Kyra

Great Location. Accessible to everything. Easy drive to Watkins Glen. Clean. Helpful staff

Family

8/10

Excellent

30 Apr 2026

Thomas

I liked this place. It was very clean and quiet. I think probably a lot of people working in the area stay there. It was well-maintained and businesslike. I wasn't looking for a party place - I got a good night's sleep there, which I needed, and the price was very reasonable.

Self

6/10

Pleasant

11 Mar 2026

Paul

Clean bed and the shower worked….

2/10

Poor

24 Feb 2026

Katrina

Heat didnt work except in the bathroom. The security doors outside werent very secure could pull them open. Very sketchy vibes. The front desk seemed out of it or on something.

Partner

8/10

Excellent

16 Dec 2025

Anthony

Need to have bacon and/or sausage at breakfast. Dissapointed

10/10

Exceptional

27 Aug 2025

Bradley

Always stay here when I’m in the north country for business. Staff is accommodating and they recent made some improvements Always very clean and nice and quiet

Business Self

10/10

Exceptional

04 Apr 2025

Mark

Check in was as advertised and easy. Room is very clean. Mattress’s look brand new. 5 min drive from Walmart, McDonalds, Pizza Hut and more. 15 minutes from the. Canadian boarder

Leisure Family_with_children

8/10

Excellent

17 Feb 2025

Michael

It’s Quiet and the price is reasonable for the rooms

Business Self

10/10

Exceptional

14 Oct 2024

Randy

Staff pleasant

6/10

Pleasant

07 Oct 2024

Cindy

NA

Leisure Family

8/10

Excellent

06 Oct 2024

Naza

The rooms were very clean, and the staff was friendly. Checking in and checking out was easy.
It was hard to fall asleep when we could hear people snoring and talking behind walls. Someone was watching TV at 6 a.m., which woke us up. It was as if the walls didn't exist. The same goes for the smell. Without ventilation, smells traveled from room to room. Every time we entered the room, it smelled horrible despite its cleanliness.

Business_and_leisure Family

10/10

Exceptional

06 Oct 2024

Melissia

Great place to stay

The hotel was very clean. The staff were very accommodating. Quiet and a nice place to stay.

Friends_and_family Family

6/10

Pleasant

05 Oct 2024

Vicci

Property was clean and good for it age, proprty is dated

Leisure Pet

6/10

Pleasant

25 Sep 2024

Kathi

Very happy the room was clean. Property needs TLC badly. Website shows this great breakfast available to us which is one of the reasons I chose this place and NOTHING was available to us. The Breakfast room is closed and the inroom coffee was terrible. A partial refund would be nice as the add is not what was delivered to us.

2/10

Poor

31 Aug 2024

fnu

staff is very rude

8/10

Excellent

13 Aug 2024

Alan

Friendly bunch of folks. Stay at this place for value, safety and comfort.

Leisure Family

10/10

Exceptional

28 Jul 2024

Karen

Beautiful room very helpful with any questions I would come back enjoy my visit

Leisure Partner

10/10

Exceptional

28 Jul 2024

Yann

Diamond in the rough

While this hotel might appear from the road as rundown place, it deserves a second look! Excellent amenities, clean, easy check-in and very safe. Plenty of parking space and conveniently located. I was pleasantly surprised with the room! Much larger and cleaner than some nice hotels I've stayed at. Will definitely return on my next trip.

Business

10/10

Exceptional

23 Jul 2024

Tammy

The women who checked us in was outstanding. We managed to arrive a day early, and she was very helpful in setting us up with a second night. Down side was the hotel was a little far out from local eateries. But definitely a clean comfortable place.

Leisure Partner

10/10

Exceptional

06 Jul 2024

Christopher

Staff was friendly, accommodations were beyond convenient. Plus the area was rural so it was nice, peaceful, and quiet

Leisure Self

8/10

Excellent

08 Jun 2024

Verified traveler

We have stayed at this hotel previously and have no issues. The room was comfortable and the staff was pleasant. The only problem we had this weekend was the price gauging due to the weekend. There was no reason to more than double the room price. That was taking advantage of the clients. That shows a lack of integrity and greed is more important then your clients.

Partner

2/10

Poor

20 May 2024

Raj

Hotel staff not good cheat with every customer onling booking not good for this hotel fuking gujrati family cheater

6/10

Pleasant

11 May 2024

Wayne

.

4/10

Poor

05 May 2024

Shawna

Room was clean and kept. Beds are very hard. Fire alarm went off at 4 am. Had to clean the coffee maker in the room before I could use it. No one works front desk.

Leisure Family

8/10

Excellent

10 Apr 2024

Elizabeth

The staff were great. Very accommodating, helpful and nice. Definitely a good place to stay if you’re just looking for some place to sleep. Not walkable to anything.

Friends_and_family Family

10/10

Exceptional

06 Apr 2024

Joan

The manager is both helpful and lovely. The hotel is clean and quiet. I highly recommend it.

Leisure Friends

8/10

Excellent

27 Nov 2023

Normand

Because it was an older property, we were glad we didn't smell musty smoke from the days of smoking in rooms. When checking out it took a bit for someone to come to the counter. Could have been eating their breakfast.

8/10

Excellent

23 Nov 2023

Sharn

Love the bigger bar fridge and microwave

Leisure Family

4/10

Poor

29 Aug 2023

Kirk

Breakfast advertised.....no breakfast.....remote didn't work even after desk clerk tried to fix it.....not the cleanest.....

Leisure Self

10/10

Exceptional

12 Aug 2023

jamie

.

Leisure Self

8/10

Excellent

31 Jul 2023

Susie

Should update the website. There is no breakfast included for your stay. Found some great restaurants in the area.

Family

8/10

Excellent

31 Jul 2023

James

Overall good

At first i was skeptical about going because they messed up my reservation which was for 2 beds as there were 2 of us in town for a tournament. Instead of what i booked they called and said they only had a 1 bed room available. They said they could get me a cot and because they called me the night before i was leaving i had no choice but to take iin order to make sure we had a place to stay. I was very surprised to see the room was very spacious and comfortable. We are already planning on staying here next year for the event.

10/10

Exceptional

27 Jul 2023

Jason

CLEAN AND FRIENDLY

8/10

Excellent

25 Jun 2023

Robin

Good value. Staff was great, beds and pillows were comfortable, AC was not noisy, bathroom was clean, water was hot with good pressure. The decor was the only thing that was below my standards.

Leisure Partner

6/10

Pleasant

27 May 2023

Iarbi

Not a good place

6/10

Pleasant

22 May 2023

Kristen

on a busy country highway. perhaps they were undergoing some remodeling for an older establishment, but definitely not worth the price we paid. the other guests seemed a bit 'sketchy\" as well where we did not feel safe as far as our car being broken into.

Leisure

10/10

Exceptional

29 Mar 2023

Filfred

The staff has always been very polite and professional with me during my stays here. The property is also kept very clean. Whenever I come into Massena area, this my first and only choice to stay at with my family… *****

10/10

Exceptional

02 Dec 2022

Timothy

The property was very clean and the room was also very clean. I didn’t come across any bed bugs like other reviews suggested there was

Leisure

2/10

Poor

18 Nov 2022

William

Terrible

Leisure Family

2/10

Poor

13 Nov 2022

Alison

Don't bother

Rude staff and unresponsive manager. Zero customer service. Unsympathetic. Unhelpful. Unwilling to listen.

Friends_and_family Family

2/10

Poor

13 Nov 2022

John

Two words: Overpriced and Smoke (both weed and cigarettes).
Our room had no security chain for the door, a broken bed pedestal (so if you sat on the end the whole bed tilted), a heater in the bathroom that was stuck ON, and a towel rack that was half out of the wall with no bar to hang towels on.
We were greeted as we went to our room with a car in the parking lot that was filled with pot smoke, and a guest splayed out near the entrance to the door smoking like a chimney.
We payed $120 plus $50 for our dogs for one night, and this is what we got?
Econolodge should raze this property and start all over again.
I would think twice about ever staying in an Econolodge again.

Leisure Pet

4/10

Poor

12 Nov 2022

Yung

Property was not kept well. Found crumbs on the bed. Hair dryer off the wall and not properly working. Seems like all outside doors does not lock.

Business Family

10/10

Exceptional

28 Oct 2022

Marioly

Convenient price

Leisure Self

2/10

Poor

19 Oct 2022

keith

Wi-Fi not working in my area of motel. The woman at the front desk said it was me, nobody else on my side had this problem. Will never stay again.

Business Pet

2/10

Poor

10 Oct 2022

Dan

You will regret staying here. Worst ive ever seen.

The stay started with the desk agent charging me for my stay. The issue was i had already paid on hotels.com. she then told me she didnt know how to process a refund and would have to call the owner. She also told me i paid way more than the going rate online. After getting this resolved i attempted to go to my room but the keys didn't work on the exterior door. The desk agent who was smoking a cigarette andnsaw this let us in the door and walked us to our room through disgustingly dirty hallways to ensure our keys worked, which they did. Apon entering the room we found mold in the shower and aroun the bathroom sink. Stains which appeared to be semen on the chair, red stains and pubic hairs on the bed and an overly rundown room. When the desk agent came back to the room to provide a copy of the refund slip of the double charge i informed her of this and showed her the filth. She informed me they would not refund the room and had no other rooms available but did kindly provide me a single sheet to cover the semen stains on the chair. After trying unsuccessful to find another place to stay and not wanting to force a 6 year old to sleep in a small car, i stripped the bed and covered it it my jackets and seemingly clean towels and went to bed.

Friends_and_family Family

4/10

Poor

10 Oct 2022

Joanna

There was a smell in the room. It was dirty- dead bugs, poorly kept up- moldy shower head, broken screen, trash in the hall, hard pillows. Blankets on bed had holes and stains. Fridge wasn’t clean.

Leisure Pet

10/10

Exceptional

27 Sep 2022

WILLIAM

The staff was most helpful and the acommodations were great for a tournament fisherman spending multiple nights there.
I had zero complaints and was most happy with all aspects.

Leisure Self

4/10

Poor

11 Sep 2022

ellen

This hotel was very disappointing! The room was ok but everything else was a mess! There was no elevator, which is hard when carrying luggage. The stairwells were dark and dirty with paint splattered all over the carpet. The outside was of the building was dirty and poorly maintained with crumbling foundation at the entrance.

Leisure Family

10/10

Exceptional

03 Sep 2022

April

Every one was nice

Leisure Partner

8/10

Excellent

31 Aug 2022

Suk Bun

nice and clean

Leisure Partner

10/10

Exceptional

27 Aug 2022

Frances

My stay at the Econo Lodge in Massena was very good. The room was very clean, the bed comfortable and the staff was friendly and accommodating. I was very satisfied

Leisure Self

10/10

Exceptional

25 Jul 2022

Ronald

Nice for price

The hotel located on the edge of Massena, 5 min to town. The hotel gave me just what I was looking for, I was in town for 2 days, and the accommodations were what I needed, the front desk gentleman gave me lots of information and directions. I’ll be staying there again.

Business

8/10

Excellent

10 Jul 2022

ALEXANDER

Thank U close to fishing ramp

Leisure Self

6/10

Pleasant

06 Jul 2022

Sue

It was clean but there were holes in the blankets, windows were dirty, no breakfast, ice machine did not work, wifi not sufficient, towel rack in bathroom fell down. Just really needs to be updated.

Leisure Partner

8/10

Excellent

24 May 2022

Alexandra

The hotel is o.k. the rooms are big and very clean. The staff is very friendly. However, the hotel is very isolated. There are no near dining options on the premise or even within walking. A 10 min drive min. The hotel had no water in the mini fridge or vending machines either. There is no elevator only stairs in the 2 story building. The beds are comfy the rooms are big. Overall, o.k. for short trips.

8/10

Excellent

23 May 2022

Alexandra

We stayed here to be close to a graduation in Potsdam about 25 min away. The hotel itself is isolated and there are no options for food except a vending machine. There is no water in the soda machine either.The room was big 2 queen beds a decent size bathroom it isnt that the property is dirty, it run down and needs attention. The staff is very friendly and attentive by the property is very dated. Comfy beds though.

Leisure Family

4/10

Poor

22 May 2022

Tracy

The beds look liked they hadn’t been cleaned. Had to have them change bedding because there was body hair on the sheets

Friends_and_family Family

2/10

Poor

22 May 2022

Doris

Place is falling apart, no covers on outlets,carpet smells, lock on door not safe, smoke alarm hanging from ceiling

Leisure Family

2/10

Poor

22 May 2022

Tina

Awful

First they hyped their room fee to $205 a night due to a college graduation. Secondly when we got to our room it smelled awful. When we went into the bathroom we found that the toilet had been used and was never flushed! Complained to the front desk and wasn’t offered any portion of a refund. Then the breaker kept tripping in the bathroom so the lights wouldn’t turn on. I will never stay at another Econo Lodge again.

Friends_and_family Family

4/10

Poor

18 May 2022

Alfredo

Bedding sheets dirty and old, room had bad smell

Business Family

8/10

Excellent

16 May 2022

Verified traveler

Graduation at Clarkson University

Nice play to stay for the graduation at Clarkson University. Would have liked to be a little closer to Potsdam but all the rooms were taken by others. Friends had to stay in Watertown NY

Friends_and_family Family

8/10

Excellent

07 May 2022

Tammy

My large first floor window didn’t lock. Also there appeared to be open wells in the back yard. The covers had rotted and fallen in. Safety needs to be improved.

Leisure Self

4/10

Poor

07 Apr 2022

Miles

Person at desk seemed unwilling to offer a solution to the add saying breakfast was served.

Leisure Partner

2/10

Poor

08 Jan 2022

Adam

Worst possible stay ever in all my life

Worst stay I could have had. I had an agreement with the front desk that I’d be paying every night for the nights I stayed, because of how my work schedule was. When I check in that was fine. Well the second night it was ok, but they had a bit of an attitude. The third night they refused to let me stay, after I had paid for the room. They have refused to refund me based on them not getting paid before 11am, when I didn’t check in until 11 that night. They wanted me to pay days ahead of time after I had an agreement with them. There’s no way I’d ever stay here again. Not only was the front desk very rude the rooms stunk, the towels were dirty, and the microwave didn’t work. Told the front desk about the microwave and they didn’t care. Said they’d fix it but never did.

Partner

2/10

Poor

26 Dec 2021

Alhaji

I've never felt discrimination in my life until I booked a room for two nights at the Econo lodge in Massena. I booked my stay about a week before with the option to pay at the desk and when it was 3 days before my trip i booked again and payed without realizing that I had already booked it. When I saw the email reminding me of it i called the hotel to cancel the first one a lady named NB answered and was outraged that i wanted to cancel the first booking. She said \" am gonna cancel both of them because you people already do this \" i asked her what she meant but she wouldn't listen to whatever i had to say and insisted she's gonna cancel my stay there. I had to call Hotels.com and spoke to someone and he was able to get her to keep the reservation that I had already paid for and not charge me a cancelation fee. I will never stay at the Econo lodge in Massena again for their customer service skills are the worst that I've ever come across.

Business

10/10

Exceptional

06 Dec 2021

Charles

Charlie's

Had an amazing stay at this property and would definitely stay there again.

Self

4/10

Poor

10 Nov 2021

Valerie

I didn't care for the holes in the wall and heater.
Blanket had a big hole in it.
Carpet was stained and dirty.

Leisure Family

8/10

Excellent

07 Nov 2021

Peter

My only issue was the website clearly stated breakfast available, upon entering lobby there is a small sign stating that it’s not. When I asked the gentleman behind the counter about the conflict he said “well there’s a sign right there”
Other than that the room was perfect, clean and facilities were great

Business Family

10/10

Exceptional

05 Nov 2021

Debra

It was clean, easy location and very peaceful!

Leisure Self

4/10

Poor

01 Nov 2021

Thomas

The rate was great, but you get what you pay for I guess.

Leisure Family

2/10

Poor

31 Oct 2021

Donald

Facility filthy needs renovation offers continental breakfast but none

Partner

10/10

Exceptional

21 Oct 2021

keith

I love this place. The room is clean. The staff is wonderful. If you are traveling with a pet, there is no better place to stay.

Business_and_leisure Pet

2/10

Poor

12 Oct 2021

Teresa

Absolutely disgusting.. Came in late on Oct 9th, last minute booking because nothing else was available.. So I will start with the Loud flies in the room, an infestation of Lady Bugs, 1 or 2 okay, But it was 9 and I stopped counting, and the spiders crawling all over the bathroom and they were aware of this when I complained, so obviously they do nothing to correct. Couldn't tell you what was under the sheets cause I threw my own blanket down on the old hard mattresses to sleep, because I had 2 children with me or I would have slept in my car. Stains on the carpets, water stains on the ceiling.Blood stained pillows, Dirty Towels, !/2 used bottles of lotion and Shampoo, Tissue box with 2 Tissues so they re-use what was left from previous guest.. So not COVID SAFE. And I was lucky to get the previous guest underwear that was left on the floor in an area that if you vacuumed they would have saw it. Broken Microwave was the only thing they corrected and brought another and that is when I gave him the bloody pillow dirty towels and underwear.. and was not given back a pillow and towels in place of them. I asked for a !/2 0f refund which was even too mush to pay but I did stay because I had no where else to go, Its camping in doors. They didn;t do anything and neither did Expedia.. I have photos and videos that I will post on other review sights..Expedia doesnt give you that option.. DO NOT STAY HERE...Stay at Super 8 in Massena, So clean and comfortable.

Leisure Family

6/10

Pleasant

06 Oct 2021

Vicki

A bit out of our way but the price was right. Holes in walls where things have been reattached a few times. Hall carpet needs updating. No snacks or breakfast. Bed was ok and it was quiet.

6/10

Pleasant

23 Sep 2021

Linda

It was easy to find.

Leisure Self

8/10

Excellent

14 Sep 2021

keith

Pet friendly. Very nice staff. I was in a pet friendly room, so it was a little worn out. I could not have asked for nicer staff.

Business_and_leisure Partner

6/10

Pleasant

30 Aug 2021

janice

Dirty

Carpet filthy. Requested ground level room -handicapped. None available. No elevator. Had to walk up very big flight.

Self

2/10

Poor

06 Aug 2021

Verified traveler

Stunk

For a non-smoking facility, it sure smelled of smoke.
We refused the first room.
The next one was a bit better, and improved throughout the night with the window wide open.

Business

6/10

Pleasant

06 Aug 2021

Jennifer

Extremely overpriced

Friends_and_family Family

8/10

Excellent

24 Jul 2021

Thomas

Good

Pleasant accomodations

Self

4/10

Poor

21 Jun 2021

Verified traveler

Conveniently located. Although the room was clean it was in real need of updating. Now that most Covid related restrictions have been lifted this facility choose to still not offer simple continental breakfast or even coffee.

Leisure Partner

10/10

Exceptional

25 Apr 2021

Benjamin

What you expect

Pleasant staff. Uneventful stay.

Self

10/10

Exceptional

21 Mar 2021

Verified traveler

My stay was excellent can’t really recommend anything more

Friends_and_family Family

4/10

Poor

20 Sep 2020

Verified traveler

Its a great place if u want a quiet bed and want to feel dirty when u wake up. The place is run down musty beat up and smells like cig smoke. It was very quiet peaceful, no breakfast

Leisure Family_with_children

2/10

Poor

24 Aug 2020

Verified traveler

Never again

Not clean. Left soap bar from last guest and room smelled awful. It was only tolerable if the fan was running.

Business Self

8/10

Excellent

14 Jun 2020

Verified traveler

I like that it sits just outside the town aqay feom all the stores. And the there is barely any traffic driving by

Friends_and_family Family_with_children

10/10

Exceptional

06 Jun 2020

T.M.Ferris

Very nice and helpful very knowledgeable of the areaAnd the place is always clean

Friends_and_family Family

6/10

Pleasant

20 Jan 2020

Weeziehane

Rooms were very big, sheets very itchy, lobby very tired looking and I felt we were an inconvenience to the front desk

Business_and_leisure Family

8/10

Excellent

19 Jan 2020

Verified traveler

Very quiet location,not noisy and easy to sleep. Good coffee,breakfast could be a little better

Leisure Partner

10/10

Exceptional

06 Jan 2020

Verified traveler

Mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

Friends_and_family Family

4/10

Poor

15 Dec 2019

Verified traveler

Rooms freezing cold shower will freeze you or scorch you showers ceiling patched half hanging off with much visible water damage and a damp musk. Mold or mildew would be no surprise here.

Business_and_leisure Family