Name: Comfort Inn (Cornwall)
Address: 1625 Vincent Massey Drive, Cornwall, K6H 5R6, CA

4/10

Poor

02 Aug 2026

william

Door key cards needed constant re do. Out entrance use with cards rarely worked. Handicap room was not handicap in bathroom tub v walkin shower. Staff were friendly enough but were not able resolve issues timely. Eventually changed rooms.

8/10

Excellent

01 Aug 2026

Wendy

Under renovation and at check the clerk forgot to mention the water was off due to a leak but would be on in an hour. Room was clean and bed comfy in our room. Friends had an older room so bed wasn’t as comfy

6/10

Pleasant

31 Jul 2026

Willi

Room was not very clean, mould in the bathroom floor and behind the door. Toilet seat was loose, and sink tap was loose to the point of almost falling out. Room and hallways were sprayed with a scented spray and were over powering. Would definitely not stay here again and would not recommend it at all. For $200 a night I expect much better.

10/10

Exceptional

30 Jul 2026

David

Place needs upgrades but overall we enjoyed our stay. Excellent breakfast.

4/10

Poor

29 Jul 2026

WAYNE

hallway carpet was very dirty,there was a large bag of trash outside our door when we checked in,it was still there in the morning when we checked out...the room itself was decent but we had to unplug air con..so loud we were getting headaches....
none of the exit/entrance doors worked on our end of building..guy outside helped us get in middle doors..if there had been a fire or other emergency we would have been trapped..it was a long walk to a functioning door..
building badly in need of an upgrade and maintenance,both for looks and safety...

6/10

Pleasant

28 Jul 2026

Ray

Rooms are clean breakfast was ok

Partner

6/10

Pleasant

26 Jul 2026

Diana

The facility was really rundown. One of three outside of the motel were broken and one was semi repaired on the inside and it looked like door had been kicked in. A gentleman was cleaning off the stairs inside to the second floor. He was using some kind of cleaning agent that made you cough, If anyone were to have breathing problems it could be dangerous.
The room was clean but the security lock was busted! I will not be staying in Cornwall again!

8/10

Excellent

25 Jul 2026

Norma

Room was ok. A little dark.Property has been refurbished .Bathroom was very nice.Mattress and bedding very comfortable. Tv was large, but the channels available did not show a good clear picture
Breakfast was good plenty of variety. Pool looked nice but did not use.
The parking lots were being repaired and blacktopped which limited area to park.our room was on 2nd floor at extreme end of building.Due to the parking area being out of use in my end of building
We had to carry luggage a long way through building and upstairs
Staff were pleasant

.

10/10

Exceptional

23 Jul 2026

Ivy

It was ok for price paid. Didn’t spend a lot of time there.

4/10

Poor

18 Jul 2026

Kelly

Booked 2 king rooms. Received a confirmation for 2 king rooms. Arrived at hotel after 8 hours of driving. They only had 1 room available on the reservation. She went on to blame Expedia, which I have never had a problem with Expedia. Because I didn’t book through them she was rude. Tried to show her my reservation but she wouldn’t even look at it. They did have another room available for my sister and brother in law, at a higher rate. Went to my room and neither key cards would work. Went back to the front desk to get them to reset. She said rudely that I shouldn’t put next to my cell phone (which I know). My cell phone was in my right back pocket, keys were in my left hand. My sister in laws room’s shower was only a trickle.
The breakfast was great. The staff the next morning was great.

Family

2/10

Poor

14 Jul 2026

Tammy

Was double charged for the room for one nights stay. Attempts to resolve were left unanswered even though I have proof of payment. Very disappointed that guests are taken advantage of this way.

Partner

8/10

Excellent

13 Jul 2026

Nicole

Pool was nice and big and room was clean but tv was not working

Family_with_children

4/10

Poor

13 Jul 2026

Justin

L'air climatisé n'a pas fonctionné de la nuit. Le reste était bien.

6/10

Pleasant

11 Jul 2026

marina

The pool was fantastic. Heated to perfection. The room was a great size but the cleaning staff wasn't very thorough. There was handprints all over the headboard, something slopped beside the fridge and on the bed skirt, and the most concerning, a plastic bag over the smoke detector.
Breakfast was solid though, has ready to make waffles, which are a huge hit with us.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Jan

Property was clean, rooms clean, beds were comfortable…..it just looks tired and could use some freshening up

6/10

Pleasant

08 Jul 2026

Kevin

When booking room, the pictures showed that specific room had a Jacuzzi, when check in came front desk staff said that the room booked didn't include a jacuzzi in the room.

Not end of the world but rather disappointing when expecting it.

Self

6/10

Pleasant

06 Jul 2026

Sheila

Beds didn’t have fresh linens especially the pillowcases, had to request replacement. Doesn’t collect trash everyday.
Breakfarst was okay nothing special.

Friends_and_family Family

4/10

Poor

05 Jul 2026

George

The breakfast offered was fresh and ample and the service was good!
The location is badly I need of upgrades.
Parking lot is in need of repair
We had to replace our room keys after every use as they seemed to be a one or two use .
The staff seemed competant.
Tv service was very poor , had to change rooms to get service and it was still poor quality.
After reading other reviews I think the staffing is adequate but ownership isn't giving them much to work with!
I would the experience was substandard
Maybe 3 out of 10.

Partner

6/10

Pleasant

05 Jul 2026

Ray

Rooms need updating, had to walk quite a distance to get to my room because the entrance near my room not working, parking in bad need of repairs.

Self

10/10

Exceptional

04 Jul 2026

Mark

MYOB

6/10

Pleasant

03 Jul 2026

Amanda

Room was clean and comfortable. Not a fan of the sliding door open to the outside on ground level. Sliding door was not locked when we first entered the room. Breakfast and coffee were not good at all. Pool could use some up keep but was useable

Family_with_children

6/10

Pleasant

03 Jul 2026

Anna Lee

The rooms were clean and beds comfortable. Breakfast was not great. Sausage gross. Got down to breakfast about 8:00am and a lot was not replenished, no yougurt, no bagels, couple slices of bread, only blueberry waffle mix and garbage and recycling containers full to overflowing.

Family_with_children

10/10

Exceptional

02 Jul 2026

Barbara

The place was clean and provided breakfast. There was ample parking also.

Partner

8/10

Excellent

02 Jul 2026

Kurt

The room was nice and clean. The interior of the building has had some upgrades but the exterior and grounds were in need of repair.

Self

6/10

Pleasant

28 Jun 2026

Darrell

Arrived in the evening our AC was not working..within minutes someone was at our room and then we were moved to another room as it could not be fixed. Second room ( non smoking room) smelled of smoke we called front desk again and they offer to move us we declined we were too tired after driving 17 hours. We had her note the smell was there so we would not be charged for smoking in a non smoking room.
Carpets are very dirty and stained they need to be completely removed from the hotel
Bathroom and beds were very clean

Family

8/10

Excellent

26 Jun 2026

Jennifer

The property overall was well kept and the room was very nice and clean, but the old cigarette smell in the lobby and hallways was overwhelming. Good breakfast too.

6/10

Pleasant

25 Jun 2026

April

Floor felt damp in room and door would not lock properly

Partner

8/10

Excellent

21 Jun 2026

bob

The Cornwall Comfort Inn was very nice and comfortable.. The one negative was our request for a ground floor room was not available.. The staff was very helpful and the location of the property was handy to restaurants and gas stations. We booked rooms at 4 different Comfort Inns during our holiday trip and the Cornwall location was above average compared to the others, especially Edmunston, which was definitely well below par.

Partner

8/10

Excellent

20 Jun 2026

Brian

The first room we had, the tub had no stopper so you could not have a bath but the front desk staff moved us to another room which had a stopper but it did not seal so the water leaked out. Other than the inconvenience of moving and then not being able to have a decent bath anyway the hotel was nice, clean and the breakfast was very good. Hopefully they will get on top of repairs because the hotel was nice place to stay otherwise.

Partner

6/10

Pleasant

20 Jun 2026

Monique

Staff were pleasant. Building is worn. Not very inviting. Breakfast not available until 7 am. Not ideal when travelling. Tub/shower unit very slippery.

Partner

2/10

Poor

20 Jun 2026

James

Twice people walked into room. Once staff without knocking using pass key. Then from adjoining room. Very insecure singe door with knob lock between adjoining rooms. Flimsy lock on sliding door. Nothing like security which is common at other Comfort Inns. Asked to speak to manager and he was never available. Was promised he would be in touch after we checked out. Never happened. Very unsafe and no attempt to respond.

Family

10/10

Exceptional

19 Jun 2026

Barbara

We were two ladies using canes and they helped us
With our things into our roo. And were very friendly

Family

8/10

Excellent

17 Jun 2026

LANCE

Bed was comfortable, room was clean, no complaints.

6/10

Pleasant

17 Jun 2026

Donald

The property is in need of a refresh.

Partner

8/10

Excellent

16 Jun 2026

Lee

The room was ok. Late night check in was good. No complaints.

Family

8/10

Excellent

16 Jun 2026

Wayne

Room was clean and well maintained. Breakfast buffet was ok.

Partner

4/10

Poor

14 Jun 2026

Murray L.

A Stay Defined by Aggravation

The Comfort Inn in Cornwall deserves its two-star rating. The word that best describes our two-night stay is aggravation—not because of one major problem, but because of many small ones.

The room was dated and the bed only moderately comfortable. It appeared clean at first, but the carpet turned the bottoms of white socks black. The sheets did not seem especially fresh, and a strong air-freshener smell appeared to be masking smoke or other odors.

About an hour after arrival, an employee tried to enter our room because the hotel’s app showed it as unoccupied. He was very embarrassed, and it was clearly not his fault.

The old swipe-card system was especially frustrating. The back door usually required at least six swipes, once taking 17 attempts. Our cards also stopped working twice, requiring trips to reception for resets. Other guests were having the same problem.

The air conditioning worked well, the shower was passable, the room was quiet enough, and the location was convenient. Breakfast was acceptable, though the powdered eggs, tiny sausages and terrible coffee were disappointing.

The front-desk staff were helpful, efficient and friendly. Unfortunately, the hotel gives the impression that management has delayed needed upgrades and cut costs too visibly. It may suit workers or undemanding travelers, but I would not stay again.

Partner

10/10

Exceptional

11 Jun 2026

John

Property is looking a bit rindown on the exterior, but interior is good.

Partner

10/10

Exceptional

08 Jun 2026

Brian

Room was very clean. Breakfast was a great surprise with hot eggs and sausage which were very good. The front desk called to check on us after we checked in to make sure everything was okay. Not every hotel does that. Kudos to the front desk person on duty at 5 pm on Sunday June 7th, 2026.

Partner

6/10

Pleasant

06 Jun 2026

Denise

TV was fuzzy, apparently it was a cable issue. Not resolved.

Partner

10/10

Exceptional

04 Jun 2026

bob

Great location, very good breakfast and very polite and helpful staff.

Partner

10/10

Exceptional

03 Jun 2026

A.w.

Have been here several times & each visit has been excellent

Partner

2/10

Poor

27 May 2026

Gary

Room had no hot water. Left however; they refused to refund any of my money.

10/10

Exceptional

25 May 2026

Ariel

Great

2/10

Poor

25 May 2026

REGGIE

Water leak in kitchen. Health hazard. Trash over filled. Lady is busy not able to clean up the bin. Too cramped up space. It is hard to walk around the dining room. Parking lot in the back needs repair. Not worth the money. Bath room too small.

Partner

8/10

Excellent

20 May 2026

Gary

The room was ok, considering the age of the hotel.
Breakfast good and attendant was friendly.
The TV had very few channels. Only 6 available, no guide, no what channel we were on. No sports channel available.

6/10

Pleasant

19 May 2026

Denis

The lady at the breakfast was great but unfortunately there was no batter for the waffles. I guess someone forgot to order or cutting down on expenses. The pool wasn't open as scheduled so we had to wait until someone arrived for their work shift and there was a lack of towels

Partner

2/10

Poor

18 May 2026

Varun

An ideal hotel needs to be well-lit as well as feel fresh and welcoming in every aspect.

The property is old, carpet reeks stale, and premise feels suffocating. The premise including reception and staircase make you feel not go upstairs and just ask for a refund.

The room had yellow wallpaper and dull brown color thrown in the overall layout which felt old, depressing and unclean. Bedsheets had long hair still clinging on there, bathtub tap leaked, TV was a dummy, had a few channels running with no option to connect the cast phone screen and watch a show. The network option was disabled. The air conditioner was old, manual, noisy, and the carpet smelled funky. I had to spray some of my cologne in the room to feel better.

Breakfast was a joke - they served watery scrambled eggs, sausages not up to the taste, some bagels and bread with butter and jam, cereal felt stale, and some uncut whole fruits, mainly apples. I skipped breakfast as it seemed totally unappealing and made me lose my apetite. The dining area is small and congested, and feels too hot and humid, probably as it is beside the pool.

Staff seemed uninterested and stuck there to earn and pay their bills. I didn't see a single staff member share a smile with anybody for the entirety of my stay.

The only good thing was the room was comparatively cheaper than other places, still paid $200 for a night.

Family_with_children

8/10

Excellent

17 May 2026

Barbara

Convenient location, friendly staff. Outside was a mess, a lot of trash. Rooms were not bad, bathroom was clean but the water temperature was horrible, it would only get warm.

Family_with_children

8/10

Excellent

12 May 2026

Charlie (Dragutin)

All was good but heating unit was very loud. But when turned off all was good. Overall good experience

Partner

10/10

Exceptional

10 May 2026

CHERYL

Very clean room, comfortable King bed, ground floor access through interior hallway as well as patio door. Quiet location.
Staff were friendly and helpful
Breakfast was very tasty - best scrambled eggs of our entire trip
Parking was good and close to room.

Partner

4/10

Poor

09 May 2026

Alex

Na

8/10

Excellent

08 May 2026

Ron

Yard needs work.

10/10

Exceptional

07 May 2026

Veda

Clean room and parking was good.

Pet

2/10

Poor

06 May 2026

Mary

Booked last minute and didn’t realize was non refundable . From the moment pulled into parking lot knew I wouldn’t stay there . Building in run down neighborhood, parking lot and building from outside looks run down and unkept . Lobby so dark didn’t know where to go . Asked for refund and didn’t check in . Not worth $100 let alone the $160 I was charged . Lesson learned to do more research but after a 12 hour travel day and having stayed in other Comfort inns on this trip I thought it would be ok .

Family

4/10

Poor

05 May 2026

Tammy

Our first room our light was flickering so my Electrician husband investigated. The outlet was pushed way in. He said this was not safe and requested to change rooms. The front desk didn’t seem concerned and said she would have Maintenance look at it tomorrow. Keys kept coming inactive- making it difficult to access back entry. Tv quality was horrible. Leak in kitchen area. Breakfast wasn’t much to choice. Windows are rusty— hotel needs upgrade.

Friends_and_family Family

4/10

Poor

03 May 2026

Katryne

The only thing great about this place is the pool, warm, clean and huge hit with the kids as it’s not too deep.
The room was basic and okay, streaks on the bed frame from it being wiped I assume. The shower had 0 pressure, and the shower head was attached to a bath spout…
There was no ceiling light in the room, the only light was a small bedside lamp.
The breakfast was mediocre…
The place looks like it got some upgrades, but was pretty disappointed.

Friends_and_family Family

4/10

Poor

30 Apr 2026

Khaled

Terrible, I been to so many places comfort inn , I never saw , kitchen like Garbage, kitchen staff not cooperative, kitchen not clean , room Ac noisy old couldn’t sleep whole night , staff , parking not bad
Overall terrible,

Business

6/10

Pleasant

30 Apr 2026

William

I stayed for 4 nights, mainly because the price and location was right for my needs on a self funded business trip. The room and bed were \"OK\", decor is very dated, the TV is a updated Smart TV but needs a list of TV stations posted, the breakfast was OK-normal but not exceptional. The indoor pool looked inviting and clean just not on this stay for me. Construction in the parking lot made that a little inconvenient. One safety concern that I told the desk clerk about was the GCFI plug in the bathroom had become so loose that a plug falls right out.
This would not be my first choice on a return trip.

Friends_and_family Family

8/10

Excellent

28 Apr 2026

Gilbert

Breakfast is ok

Friends_and_family Family

6/10

Pleasant

28 Apr 2026

Kelley

Older hotel

Partner

4/10

Poor

22 Apr 2026

Peter

The staff was dishonest that the pool was closed. Overpriced for a place that feels old and not maintained

Self

6/10

Pleasant

20 Apr 2026

Grace

There was a huge sink hole in the back parking lot, the locked doors stayed opened all night because they don’t work. Why do they have key cards if the doors are not locked. Also, the security lock doesn’t work either. And the property looks very old compared to other hotels.

Family

10/10

Exceptional

29 Mar 2026

kerri

Check in was fast and easy. We had an upgrade so that was a bonus.
The building needs some upgrades. The room, the staff and the services were great. The pool looked nice but we didn't use it. I Would recommend this hotel.

Partner

8/10

Excellent

29 Mar 2026

Mark

Room was clean

Self

6/10

Pleasant

16 Mar 2026

Margaret

Pool was not opened. Was the main reason we booked this hotel

Partner

8/10

Excellent

11 Mar 2026

Pierre

Quick efficient check-in. Clean room. Quiet.

Partner

4/10

Poor

05 Mar 2026

Jason

Smelled so bad, humid, pool areas dirty.

Partner

8/10

Excellent

20 Feb 2026

Matteo

Everything was as described.

Self

6/10

Pleasant

07 Feb 2026

Debbie

Noise level in the small adjoining room was extremely
Loud. The neighbours were very dispectful upon
Arrival in the wee hours.
Perhaps it could be a good reminder to advise them of proper etiquette behaviour.

8/10

Excellent

05 Feb 2026

Paul

Great value, room fit our needs for a couple of days. Easy access to downtown, room was well kept, check in was easy, gave us ground floor room due to mobility issues. Breakfast room was well serviced, lots of food, opened for 3 hours each day. Pool was very large for a hotel this size. Easy access to car, parked outside our external door, made loading and unloading easy.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Tammy Sue

The room was so clean. Stuff very helpful. We would definitely stay again

8/10

Excellent

30 Jan 2026

Elaine

Friendly and helpful front desk staff. Good, clean basic accommodations

Business_and_leisure Family

8/10

Excellent

29 Jan 2026

Eric

Clean rooms and courteous staff.

Leisure Family

8/10

Excellent

29 Jan 2026

Madeleine

Very comfortable, clean and helpful staff.

Business

8/10

Excellent

27 Jan 2026

hannah

Was very clean

Leisure Partner

8/10

Excellent

27 Jan 2026

Lieneke

Clean room. Friendly staff

4/10

Poor

25 Jan 2026

Jason

Slippery ice, back door to hotel did not close

Leisure Family_with_children

10/10

Exceptional

23 Jan 2026

Andres

Si nice, was comfort -able, we had a lot rest, Sleep well.

Business Partner

10/10

Exceptional

14 Jan 2026

Gregory

Friendly staff, easy parking

6/10

Pleasant

11 Jan 2026

Jeyamalar

Clean

Leisure Family_with_children

4/10

Poor

08 Jan 2026

Maxime

The pool and fitness centre were closed. We were not notifiedof the closure until out arrival.
Our key cards stopped working 3 times during our 4 night stay.
The room coffee is terrible.
Upon asking for the rooms to be turned over we were informed where we could fetch our own clean towels.
We left a bag of dirty towels out side the room door and it was not picked up for 2 days.
We will not return.

Leisure Pet

6/10

Pleasant

05 Jan 2026

Lucas

.

10/10

Exceptional

04 Jan 2026

Barbara

Yes, the room was spotless. Excellent customer service. Checked in and in bed in under 20 minutes.

Leisure Partner

8/10

Excellent

03 Jan 2026

Tami

Breakfast was good, and parking was easy.

Business Pet

4/10

Poor

28 Dec 2025

Shannon

Check in young lady was great very nice and gave all information. Room was good, clean and the shower was wonderful! Just what I needed to end a long day. Breakfast was typical attendant was pleasant.
My problem was the hotel was no where near full, only maybe 5 cars around the building. My husband and I were traveling to the to family for Christmas and we decided to breakup our travel. (I had worked several weeks straight and had been up since 4:30am, my husband is still recovering from hip surgery. )We were just hoping for a nice nights sleep. We had only been in bed for 1/2 hr when in the room next door a kid kept yelling running and slamming doors we let it go for an hour thinking they’d calm down. After midnight we just didn’t want to hear it anymore. I will say the front desk attendant was fast responding coming to the room asking them to keep it down.
But is it normal to put people right beside when there are plenty of rooms. Also we were traveling with our lab who is very well behaved. But with a kid yelling next door he became very agitated we then had trouble getting him to calm after this. So what was to be a relaxing night before we went to celebrate our Christmas turned into only a few hours of restless sleep.

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Xiang

Nice place to stay. Back door seems to be malfunctioning.

10/10

Exceptional

24 Dec 2025

Steve

Checkin was efficient and easy. Room was perfect.

Leisure Partner

4/10

Poor

09 Dec 2025

Grace

The entry doors to the building never worked to get in. Secondly, the heater never turned off running all night the room was cold otherwise. Lastly, the drain in the shower never drained until u were out of the shower and about 5 minutes after. Basically swimming in the water. Also, our bed was with crumbs. Breakfast was okay wish they have options for gluten free

8/10

Excellent

25 Nov 2025

Jennifer

Rooms were clean but obvious sigh of wear and tear but they are renovating so that is understandable. Food was decent and fresh, staff were beyond excellent. Kinda of what you expect at this type of hotel so no complaints. Bed was comfy but the pillows were very very sad. Great location and staff were fabulous with my dog

Leisure Pet

8/10

Excellent

17 Nov 2025

Jacques

Ok, very good réception, room confortable

Leisure Partner

10/10

Exceptional

16 Nov 2025

Veronica

Good morning, everything is fine, we're very happy. Thanks.

6/10

Pleasant

12 Nov 2025

Denise

The room was just average, the parking around the property was terrible..under construction and difficult to park around most of the hotel.The breakfast was ok, a few things we're empty and not replenished garage bins were overflowing.. so it was difficult to clean your plates. I wouldn't stay there again.

Friends_and_family Friends

4/10

Poor

12 Nov 2025

Samantha

Dark, dated decor- poor lighting- no elevator, uncomfortable bed++

Business

4/10

Poor

04 Nov 2025

Teresa

Construction on site. Noisy morning

Business_and_leisure Self

8/10

Excellent

01 Nov 2025

Kim

Room was clean. Hallways are dated.

Business

4/10

Poor

30 Oct 2025

Mike

The hotel is old and needs some TLC outside.
There has been some improvements inside but its not great.

The staff was polite and helpful and the place was clean.

Our beds were very comfortable and we could park right outside our patio doors but could not lock the doors from outside so had leave through the lobby anyway and then walk around the building.

Friends_and_family Family

6/10

Pleasant

29 Oct 2025

Gina

The tub was plugged, toilet seat was not on right felt like we were going to fall off when we sat down. Bed skirt was dirty also rug was dirty & stained. The staff was very friendly. The breakfast was great variety of options and the staff always had it stocked up.

Leisure Partner

6/10

Pleasant

27 Oct 2025

David

Hotel didn't look great from the outside but rooms were ok

Leisure Family

2/10

Poor

26 Oct 2025

Melissa

Wouldn’t come back here

Breakfast terrible no juice no milk for coffee went in and wasn’t cleaned from night before no cereal only the cereal on counter and a mess from the day before water machine didn’t even work no utilities even eggs and sausages awful barely anything and I went first thing at 7am