Name: The Regency Apartment Hotel Menlyn
Address: Matroosberg Road, 27, Pretoria, 0046, ZA

2/10

Poor

04 Jul 2026

Bongani

This booked unit turned out to be a scam. Non existent. I lost money on two days of booking to a facility that do not exist. The telephone number listed on the booking confirmation is fake, non existent in South Africa.
The front desk at the facility said they could not find this booking and I should contact the number on the booking for instructions. This listing should be terminated as soon as possible to save other travelers from being scammed into booking something that do not exist. If you want to stay at the Regency, I would recommend booking in person at their front desk rather than using this fake listing. I hope Expedia can do better in vetting listing before they come online.

Business

2/10

Poor

21 May 2026

Jimmy

I booked and paid for my accommodation online and received proof thereof for the night of the 11th May 2026. On arrival the hotel had no knowledge of my booking, the telephone number given for Expedia remained unanswered. I has to book via the hotel and pay again. No acknowledgment from Expedia and no reply to emails or phones calls. Until I get a refund for the inconvenience I will continue posting negative comments about this agent.

Self

10/10

Exceptional

22 Sep 2025

Ramohudi Simon

Except for a few check-in hiccups, the overall experience was excellent

Partner

2/10

Poor

03 Feb 2025

Bontleeng M

Poor Service,. Fridge in room was noisy, I called to inform, the answer I got was we will get back to you on Friday. I checked in on Wednesday and checked out on Sunday. All these days with a noisy fridge in the room.

6/10

Pleasant

10 Nov 2024

Celia

Convenient location

Very convenient location. Check in took longer than normal. 2 x Rooms on the same floor was requested when we made the booking (almost a year in advance) They confirmed the rooms will be close to each other via a phone call the morning of check in. However, at check in they informed us that they could not assist with the request. We booked 3 x rooms. The one Room 503 - toilet was running the whole time and could not flush. It was reported to reception.

Friends_and_family Friends

4/10

Poor

23 Sep 2024

CN

Bad experiance

From the point of arrival, the front desk staff where unfriendly and seemed to be in a rush. Got to the aparment and it was stunning like in the pictures however my tv did not work and the telephone was not in order. Its a nightmare to contact the front desk especially from a cellphone. Maintenace is a bit on the low side as the apratment was full of cracks and moisture. I would have rather used that amount of money on air bnb for a home rather.

Partner

8/10

Excellent

25 Mar 2024

Ben

Lovely place, safe and secure

Business_and_leisure Self

2/10

Poor

19 Mar 2024

Jan

Stay away

Nasty reception, poor wifi, unhelpful, poor location

Business

6/10

Pleasant

16 Jan 2024

william

Perfect

Amazing apartment all mod cons room service daily. Restaurant not a huge menu but good service a bit slow. Great little gym.

Self

2/10

Poor

08 Jan 2024

Lebogang

the rooms are not properly maintained, not properly cleaned . the sheets are worn out with stains. i ddnt like that i spent 2 days without towels despite me having requested for them.the service deliverly upon making such request was slow. Management contacted me but ddnt take heed to my review in fact they stated that my review was invaluable. as such i wouldnt reccommend this place to anyone.

Leisure Family_with_children

6/10

Pleasant

07 Nov 2023

Thuto

It was clean and quiet

Leisure Self

4/10

Poor

17 Oct 2023

Razia

Not a good experience, had the wrong room, bedding had blood stains on, and booked in wrong room, then moved to a new room which door handles broke off and air cons not working, and the lounge seats was wabble and loose, plugs not working and air con, breakfast cost to much

10/10

Exceptional

23 Nov 2020

Kholofelo

A perfect place away 4rm home

We had a wonderful time,it was our 2nd time staying there and we loved everything about the place and it's homely. 4rm now onwards when we visit Pretoria will definitely stay @ The Regency, only wish they had a reasonable monthly rate 4 their apartments .

Partner

8/10

Excellent

05 Aug 2020

Siduduzo

Great service and a beautiful place

Self

10/10

Exceptional

09 Mar 2020

Carmel

Home away from home

It was a short stay but your front desk staff were extremely pleasant and helpful. the room had all the amenities and appliances to make it feel like home

Business

4/10

Poor

30 Jan 2020

J W

First of the perception of the rooms is very deceptive...look fabulous on website but when arrive it very small. Can even turn a ironing board around inside the room. The iron’s wire is so short you struggle to get the iron close enough to Iron.... which means is very unpractical.

Partner

10/10

Exceptional

22 Jan 2020

nhlanhla

it was amazing ill be coming soon, definitely

Partner

10/10

Exceptional

08 Dec 2019

Kelly

Quietness, cleaned, safety, the food, the drink, the location etc...

Leisure Partner

10/10

Exceptional

04 Dec 2019

Nomonde Wendy

Excellent

Amazing. The staff are friendly

Self

10/10

Exceptional

22 Nov 2019

Verified traveler

The staff was fantastic, they couldn’t do enough to make us feel welcome and comfortable.

Friends_and_family Friends

10/10

Exceptional

14 Oct 2019

KABELO

WOW

very good

2/10

Poor

06 Oct 2019

JB

A very bad experience

First of all I was booked into a very small room with very small bathroom. At 1:30am I woke up because the room was getting hot as the A/C did not work. Neither did the TV. There is only one window that cannot be opened as it faces the passage. The uncomfortable room temperature made it impossible to sleep, so at 3:30am I eventually went down to reception and demanded to be moved to another room with an operational A/C. I was moved to a very comfortable and spacious apartment at 4:00am and managed to get a bit of sleep before I had to get up at 6:00 for a business breakfast.
I noticed that the toilet paper was nearly finished (and that there was no extra rolls) but accepted that it will be replaced when my room was serviced that day. However when I arrived back that evening I found that my room was never serviced at all . The toilet paper was not replaced, my room as well as the bathroom was not cleaned and my bed was not made. I found this absolutely shocking. This is a brand new hotel that opened in 2018, but if you look at the walls in the passages, it is shocking to see in what state these walls are, it is clear that the service staff don't care when they push the service trollies . The walls are full of marks and the corners are chipped because of a don't care attitude. One wonders why the manager has not noticed what is happening to this new building and why is he doing nothing about it.

8/10

Excellent

12 Aug 2019

Gerhard

AWESOME JUST THE A/C

Awesome place, just do not rent the small rooms, A/C work from the main room
and it was an issue to get ours working.

Family

10/10

Exceptional

22 Jul 2019

Le Roi

When we got to the room, the neighbours were extremely noisy and despite the reception and security's request, they didn't stop.

We requested the hotel to move us to another room, which the did without any problem

Partner

10/10

Exceptional

09 Jul 2019

Tlatlane Raymond

The bath was leaking but the rest were excellent.

Family

8/10

Excellent

29 Jun 2019

Verified traveler

It's a fairly new property, located very close to Menlyn Mall. I liked the availability of a free shuttle to anywhere within a 5km radius.

Business_and_leisure Family

10/10

Exceptional

18 Jun 2019

Verified traveler

Beautiful hotel with scenic views

Family

10/10

Exceptional

21 May 2019

Ntswaki

10/10 amazing thank you!

Friends

8/10

Excellent

29 Apr 2019

sonal

Great Loaction

Everything is Good

Family

10/10

Exceptional

08 Apr 2019

FarhanGhafoor

Very clean and friendly staff.
The property is fairly new and everything was well organized and clean.

Leisure Family

4/10

Poor

14 Mar 2019

Verified traveler

Washbasin in room was blocked, had to call someone to sort the tv out, room service took 40 minutes to bring a drink after 4 calls. They make you swipe your card every single time you order osomething or

Business Self

8/10

Excellent

01 Mar 2019

brenda

Elegant Living

Lovely apartment with modern finishing. Great staff too ready to help.

Friends

4/10

Poor

26 Feb 2019

Jonathan

A noisy stay with bad internet and no tv

The staff was very friendly and it's close to nice malls and restaurants, but otherwise there are a number of issues with this place that prevent me from recommending it. My tv didn't work, it was often difficult to sleep due to noise from other residents and the bedroom being so close to the hallway, the password-protected internet didn't work, and the open internet worked but only intermittently. All together, it was a disappointing stay.

10/10

Exceptional

25 Feb 2019

Gugu

its amazing stay

Partner

10/10

Exceptional

23 Feb 2019

Sibusiso

We did enjoyed very much and the staff from the security were friendly, room it was clean and so spacious and it's nice pay the price to the place it deserves.

8/10

Excellent

19 Feb 2019

william

Regency.

The constant banning of doors was annoying a hotel of this standard should instruct cleaners not to bang doors even put chains on them. My room was small but comfortable. No BBC or Sky news was annoying.

10/10

Exceptional

12 Feb 2019

Verified traveler

Close to all the amenities. Clean and safe location

Business_and_leisure Family

10/10

Exceptional

31 Jan 2019

Nikiwe

Convenient location

It was amazing, peaceful and filled with efficiency in any requirement.

Family

10/10

Exceptional

28 Dec 2018

Verified traveler

Convenient

Had everything and anything from home. All I brought was myself and clothes and the love of my life

Partner

10/10

Exceptional

06 Dec 2018

DeeTrout

Large space, washer/dryer/dishwasher, living room space, dining table, spacious bedroom, kind/friendly/helpful staff were most attractive, as well as delicious dinner buffet at a reasonable price

Business Friends

10/10

Exceptional

31 Oct 2018

Verified traveler

Smaller Than I Thought

Venue was nice, new and comfortable. Room was smaller than I had thought but clean.

10/10

Exceptional

29 Oct 2018

Lucy

Wow

Partner

6/10

Pleasant

24 Sep 2018

Gerrit

Pleasant place with insufficient supervision.

Very nice apartments and very helpful and professional staff. However, we had to request for the stove to be cleaned and cutlery to be supplied which indicates a lack of management and supervision. The passage ways also showed signs of dirt that’s been there a while. I find it strange that a development of this quality can be allowed to suffer such basic shortcomings.
We were also under the impression that we had booked an apartment, to find on our arrival that we had in fact booked a very small room with hardly any windows. We were however then upgraded to a very pleasant one bedroom apartment. Again, if it’s sold as an apartment hotel, that’s what I expect to get.

Partner

8/10

Excellent

16 Sep 2018

Verified traveler

Comfortable stay

Overall and enjoyable stay with friendly staff and comfortable rooms.
Check-in was a hassle as staff at front desk weren’t clear on how to process reservations made via a booking site.
Staff was friendly and helpful. Hotel is very new and well decorated. Rooms were clean and tidy, however standard rooms are a bit small with the landline perched awkwardly above the TV.

Family

8/10

Excellent

25 Jul 2018

Thabisile

The stay was amazing. The room was perfect and it was nice of the hotel to upgrade us from a standard room to a one bedroom apartment due to the delay in confirmation from hotels.com

My only problems were the delay in the check in process and that some of the staff members were giving us strange looks

Partner

2/10

Poor

08 Aug 2018

Yves

Dont stay there! No fire detection.

Overall a good stay with friendly staff. However will not come back as there is no fire detection in the rooms and floors. My room was on floor 7 and in case of a fire I dont want to imagine what happen when you are up there. The owner should take life safety seroius.