Hotel Hideaway

10/10

Exceptional

21 Jan 2026

tamekia

Loved it

10/10

Exceptional

11 Nov 2025

Boday

Great staff clean rooms and great food! Need to let visitors know that dining options are limited during low peak travel.

Leisure Friends

6/10

Pleasant

25 Oct 2025

Jowanna

The resort wasn’t bad overall but can use a little TLC. But we had a nice time. There was construction going on as well.

Leisure

8/10

Excellent

22 Oct 2025

Yupawadee

The view of the beach was beautiful. The staff was very nice.

6/10

Pleasant

27 Sep 2025

Sarah

I had a wonderful massage which was reasonably priced - 50 min deep tissue for $99.
😊

Leisure Partner

10/10

Exceptional

21 Sep 2025

Keva

The spa was absolutely AMAZING!!!!!!! Definitely a MUST!

8/10

Excellent

09 Sep 2025

David

This resort was a wonderful stay and well worth the price, unfortunately we visited during a time of remodel so our room wasn't exactly up to a high quality standard however the facilities were still some of the nicest and I've been in. The icing on the cake was staff, I've never felt so more at home and welcomed and taking care of at any resort like I've been to in comparison. If anyone is visiting the pool bar make sure to say hello to chickpea.

Leisure Family

4/10

Poor

07 Sep 2025

Carlette

I’ll start by saying Chantae was amazing and incredibly helpful before our stay at the Hideaway. Unfortunately, the experience went downhill quickly after check-in. We booked a Diamond Club Penthouse One Bedroom Suite expecting a premium experience, but it was far from it.
The jacuzzi didn’t work when we arrived and had to be fixed. There was visible mold on the couch and in parts of the room, the toilet leaked even after being “repaired,” and the AC stopped working in the middle of the night, leaving us sweating in an unbearably hot room. These are basic maintenance issues that should never happen in a high-end resort.
To make things worse, there were constant towel shortages by the pool and adults-only beach. We were told to contact our butler for towels, a small but frustrating issue that added to the overall lack of service.
We were celebrating our wedding anniversary and mini honeymoon, and what was supposed to be a special, relaxing trip ended up being filled with disappointment. Some of the best moments of our vacation happened off the property, which says a lot.
We really wanted to love this place, but it simply didn’t live up to the expectations or the price. A resort like this should offer a seamless, stress-free experience, sadly, that was not the case.

Leisure Partner

10/10

Exceptional

28 Aug 2025

Mohammed

It was nice

10/10

Exceptional

25 Aug 2025

Kimesha

The property was well kept and service was excellent
Staff was helpful

Leisure Partner

10/10

Exceptional

20 Aug 2025

Tyronica

Beautiful grounds, great entertainment and food.

Leisure Friends

10/10

Exceptional

18 Aug 2025

Joan

Can Update the Jamaican Food Selection but everything else was Nice Thank you again

10/10

Exceptional

14 Aug 2025

Sasha

Great food!

Leisure Partner

10/10

Exceptional

12 Aug 2025

Randy

Love it, first out the stats and this was amazing

Leisure Family

10/10

Exceptional

11 Aug 2025

Sasha

Nice getaway location. Views were breathtaking.

Leisure Partner

6/10

Pleasant

05 Aug 2025

Alison

Ruth was the most amazing employee Royalton has.had experience a few challenges at the beginning of my stay, Ruth went above and beyond to ensure that my stay was flawless after I express what I was experiencing. Also shout out Carline in Guest service and Andrae in the dining hall very welcoming and caring.

Leisure Family

2/10

Poor

01 Aug 2025

cathrine

I stayed at this hotel recently and was unfortunately very disappointed, especially considering the high cost (over $500 for one night). While the property itself looked promising, several issues made for a very uncomfortable and frustrating experience.

First, the fire alarm in our room went off twice during the night — once at 2 AM and again at 3 AM — with no way to silence or reset it. It severely disrupted our sleep, and despite calling the front desk and speaking with staff the next morning, the situation was not resolved during our stay.

Second, around 1 AM, a group of loud guests gathered near the swim-up pool by our room. They were yelling, causing a lot of noise, and even took chairs from our private balcony and threw them into the pool. It felt chaotic and completely ruined the sense of peace we were hoping for.

On top of that, there was no hand soap at the sink in our room — a basic necessity in any hotel, let alone one at this price point.

I reached out to the hotel directly after our stay in hopes of resolving this privately, but unfortunately, I’ve yet to receive a meaningful response or compensation. Overall, this stay fell far short of expectations, and I would not return based on this experience.

Partner

10/10

Exceptional

24 Jul 2025

Lauren Renee

The property was well maintained and all staff were kind, and helpful.

Leisure Self

8/10

Excellent

19 Jul 2025

Jewell

The Royalton Hideaway Negril Diamond experience was wonderful. We had great butler service from Okeen and Dwight. Tameka was our favorite bar tender. The grounds are beautiful and the scenery breathtaking. The beach areas were tranquil. Plenty of food options and people to assist you in booking excursions. We had a swim up pool and that was fantastic! Great for watching the sunrise and sunset. There is definitely plenty to do.
The entertainment and daily activities made the stay fun. The DJ’s and dancers kept our nights filled with music and dancing. Much needed after eating so much food! I was also happy that there was daily water exercises. The staff conducting those classes really pushed us. It was great.

While we enjoyed our stay at the Hideaway, it is evident that the buildings need repairs and updates. Also, not all staff were friendly. Unfortunately there were a few who were rude.

Overall Royalton Hideaway was a great experience. The good outshines the areas for improvement.

Leisure Family_with_children

8/10

Excellent

08 Jul 2025

Cordella

The size and cleanliness, aesthetically beautiful

Leisure Friends

4/10

Poor

16 Jun 2025

Dimetriux

1. We had to change rooms because smoke alarm kept going off at random moments (no smoke around us).
2. Food was hit or miss. Reminds you of Carnival cruise.
3. Room service was 1.5 hr late every day. They have an app but they dont bring at the time u requested. No show 2x
4. App doesn't always work when making reservations. There is a receptionist set up outside giftshop that can help you. She made us a reserv. but when we went to check in, the hostesses said she did see us on the list. (they print the list exactly at 5p) I inform her reservation was just made 15 mins ago. She said \"she should have known better & then they proceed to talk badly about the girl at the giftshop for making the reservation. Finally a gentlemen comes over & tells them to seat us. FYI: there were only 2 other couples seated inside and it is now 6:10p
5. The excursion compay onsite does airport shuttle. They scheduled us for a 3:45AM departure. The lobby was pitch black w Zen music on the loud speaker. The attendees were all sleep. We say in dark w no way to ck out. they turn on lights once shuttle reach front gate. The lady told us we need to ck out, we told here there was not one at front desk. we waited again but no showed so we got in van but they would not allow us to leave out gate. We go back, he scribbles our name/room# on note.no receipt. HORRIBLE PROCESS!!!

Leisure Partner

2/10

Poor

10 Jun 2025

Rutasha

The butlers was terrible. We had to ask for stuff multiple times like juice and liquor. We never got our mini fridge restocked. We had take our luggage to front no one was available to help with luggage. Desserts was hard. We ask for our room to be decorated all we got was sign on our door. No welcome drink.

10/10

Exceptional

09 Jun 2025

Esther

We had an amazing few days at this property.
Once the trip was booked, a rep named Chantae reached out to see if she can be of service. We chose the birthday decoration package and we were exceptionally pleased with the outcome once it was completed!

Upon arrival at the airport, we were greeted and checked in quickly. We had access to the resort immediately and met up with our friends that were already there.

The rain didn’t dampen our spirits. The Vibe team was amazing keeping us entertained, the bar was always packed and busy as the drinks were always flowing and the bartenders kept everyone happy. There was a good selection of restaurants, especially the Jerk Hut.

There’s always something to do and never a dull moment! We will be back!

Leisure Friends

10/10

Exceptional

03 Jun 2025

Nadia

Easy access to the beach. Got a massage and it was wonderful

Leisure Family

4/10

Poor

03 Jun 2025

Karlene

Lighting was next to none at night in lobby and walkway. Broken lock, lack of iron and inconsistencies with correcting wrongs and getting issues resolved

Leisure Family

8/10

Excellent

30 Apr 2025

DALE

Chante the expedia, liaison manager. Was very helpful in resolving my room issue. She continued to follow up with me until the problem was resolved. Tameka, at the bar by the pool on the hideaway side was also awesome as well.

Leisure Self

6/10

Pleasant

25 Apr 2025

Viatta Ann

Staff upon arrival were great. Staff at adult pool were amazing and attentive. Housekeeping was phenomenal.
Restaurant reservations had to be made through app and staff was not accommodating with assisting (particularly a male in the lobby… rude and condescending). We didn’t spend over 4k to be told to go to the buffet. Very disappointing. Also, when asking where hot tub was, we were told they do not have one. They ran out of Tito’s one day and they do not have limes for drinks or olives for martinis or Bloody Mary. We were offered lime juice. So, make a stop when coming from airport to get your own garnishes/fruit. The web states you can go to sister resort (Lido) however, that is not true. Overall, we still enjoyed our stay through the disappointments.

Leisure Partner

6/10

Pleasant

18 Apr 2025

Roger

The.resort need a face lift furniture in room
Are used fridge doesnt cool, food.always rhe same.not enought varieties.
I.would.nit go back so expensive i rate this.hotel.3.5 start

Leisure Friends

10/10

Exceptional

17 Apr 2025

Barbara

It was amazing

Leisure

10/10

Exceptional

04 Apr 2025

Keri Marie

The staff were wonderful. I loved how friendly and outgoing they were and they made it a point every day to make you feel welcome. The property is dated and needs some maintenance, but the views are breathtaking. The food at the buffet was delicious! The two cooks who made omelets every morning always had a smile on their faces and they were so friendly, even when some people were grumpy . I’ve never been at a resort where I loved almost everything. We enjoyed eating At Dorado , ocean point, and calypso. I appreciated the separation of families and adults and loved to be able to do activities, the beach and bars on both sides. I also enjoyed access to walk across other beaches. We thought there was a lot of variety in the restaurant choices as well as having snacks at the coffee shop and sports bar. The only negative thing was our swim out room was right on the end (busiest place) where the staff and guests walked by constantly and we had a lot of noise such as cleaning carts and conversations going by . The view and room itself was beautiful , I would just pick a different location next time.

Leisure Partner

6/10

Pleasant

29 Mar 2025

Christine M

First, I would have to say that my husband and I have been to many all inclusives. I have never seen an all inclusive resort that put such a high expectation on tipping. We literally spent hundreds in tipping. you would expect the service to be just as high. We went all week without our housekeeper replacing our coffee packet. We had to ask. One day we did not get two washcloths. I called the front desk and they said they would get one right up. We waited. I called again. They said it was because of the weather. It was raining out. We never got one. On Thursday, the day before we left, the front desk called to let us know that our housekeeper was off the next day and if we needed anything leave her a note on the bed. I have never had people be so blatant about a tip.
The rooms smelled musty all week long. The staff stands outside and will snag you and ask you how your time is and our friends got talked in to an hour long discussion about timeshare. They stopped us to ask about our stay. Said we could get a deep clean for the musty smell, and maybe a gift on our anniversary! My husband declined the sales pitch. No deep clean came, and no gift. We could never get a reservation at one of the restaurants at a decent time. The app for it sucked. We walked in and asked to be squeezed in and were sometimes able. If you’re going to spend this kind of money, go to Sandals where they have more things to do.

Leisure Friends

4/10

Poor

28 Mar 2025

mr wayne

So disappointed with this property! Stayed at the Royalton 4 times previously and this was my first time in the sister hotel the hideaway. Had the penthouse suite which had huge jacuzzi pool overlooking the ocean. This was my main reason for choosing this room but sadly the jacuzzi was unusable as it was freezing cold. I asked numerous times for somebody to come and fix it but this never happened. Also, i thought i would try the jacuzzi bathtub in the bathroom. However, this had no plug so no way of being able to use this facility either! I was told i had 24/7 room service and a butler and so ordered breakfast at 7am. Breakfast delivered cold at 9am! Numerous complaints made on the property and i was told it would be dealt with and i would be called or/and emailed with a response and resolution. This hasnt happened either so a dreadful experience from a 5 star resort im afraid

Leisure

6/10

Pleasant

18 Mar 2025

Gaille

The resort could do with a little upgrade but, it was ok. The food was terrible, they need better cooks.

Leisure Friends

8/10

Excellent

15 Mar 2025

Taury

I like the overall stay a lot. Only thing is the room service food was cold everytime we ordered and it arrived

Leisure Partner

6/10

Pleasant

07 Mar 2025

Thomas

I will was extremely disappointed. I have stayed here before but never again. I woild not consider this a \"luxury \" resorts. Our room was out dated, leaked paint into our swim up pool which one fixed and the third night the ceiling in the room leaked water and our floor wae dangerously wet.
Guess services was no help

10/10

Exceptional

07 Mar 2025

Debra

We stayed at Hideaway at Royalton Negril. It was perfect for us. The food was exceptional. Staff were friendly and helpful. The entertainment was good. It's located on a point so on the beach it was only people who were staying at Royalton allowed. There was no cross traffic from other resorts or locals trying to sell stuff. I felt completely comfortable leaving our items on our lounge chairs for extended periods of time while we ate, swam or whatever. What I really like was it had a mix of nice sandy beach and rocky shore so the beach sitting/ocean floating was great but also, the snorkeling was fantastic. I saw live conch for the first time, many starfish, different color sea urchins and tons of fish I couldn't begin to identify.

Leisure Partner

2/10

Poor

03 Mar 2025

Paul

The beach is great.

Leisure Partner

8/10

Excellent

19 Feb 2025

Lascelles

The property has a scenic view of the sea and mountains that is calming and refreshing. From our room we were able to observe both sunrise and sunset. They also appear to be respective of the environment

Leisure Family

4/10

Poor

18 Feb 2025

Patricia

No bananas, no limes, no mint, no cranberry juice, no 7up. We asked fir 4 different drinks and they had none, so finally just asked for a rum and 7...NOPE...NO 7UP. We just laughed. They had no booze at half the bars. They mixed up online dinner reservations every night, so then they tell you to ho to buffet. It is truly unbelievable. I spent my hard earned money . I will never return to this resort that must be going under. Room was beautiful and view was nice but everything else was very very poor.

Leisure Partner

4/10

Poor

05 Feb 2025

Doshaine

For a property advertised as a luxury experience, this was certainly a let down. Considering the price of almost 900 dollars per night, the cost did not match the services provided. For starters, the cleanliness of the room was terrible. The room had a moldy smell that lingered, there was hair all over the room that clearly did not belong to me, and we saw roaches in our room twice during our 5-day stay. Dining options were just average, nothing memorable. The entertainment and access to the beach were by far the only two things about this property that I enjoyed. I’ve stayed at several high end hotels and some all-inclusive, and this by far was the worst. Not worth the money at all

Leisure Partner

8/10

Excellent

30 Jan 2025

Robin

Enjoyed my stay while I help their friends celebrate her birthday

Leisure Friends

8/10

Excellent

29 Jan 2025

Kristine

My daughter and I enjoyed our stay very much. The staff were all friendly and courteous. The room was beautiful. The food in the buffet was very good.
The beaches were beautifully maintained.

My only complaint would be the restaurants:
- was difficult to get a reservation.
- the food in the steak restaurant was awful.
- the Tex Mex restaurant was closed but we were not notified and then had to scramble to get in elsewhere.
- the wine and champagne were terrible and I had to pay to get a decent bottle

Having said that, I would still recommend this resort.

Leisure Family

10/10

Exceptional

05 Jan 2025

BAOXING

Really luxury hotel for staying in and enjoy the Caribbean beach

10/10

Exceptional

10 Dec 2024

eric

I love that my swim out was directly accessible to the bar. I would always try to get room 8025!!!

Leisure Partner

2/10

Poor

21 Nov 2024

erlanda

Upon arriving in Room 8026, which ia a swimout room, I immediately noticed a strong mildew and mold odor, likely caused by water damage in the room. After notifying the front desk, a staff member was sent to spray a product in the room, but unfortunately, this only intensified the odor. The unpleasant smell persisted throughout my entire stay, making the room uncomfortable and negatively impacting my experience.
Additionally, I had specifically booked a room with a king-sized bed, but upon arrival, I was given a room with two queen-sized beds. As a result, my husband and I were forced to sleep in separate beds, which was far from ideal. I understand that a king-sized bed became available later during my stay, and while I was initially told that I would be moved, this did not occur. Instead, the available king room was offered to another guest in my party, who was relocated from a swim-up room to a balcony room—an accommodation they did not pay for. In turn, we sacrificed our room and gave it to them to avoid further inconvenience, which left us in separate beds for the remainder of our stay.
While I appreciate the gesture of offering us a dinner on the beach as compensation for the bedding issue, the value of this offer was limited. As an all-inclusive resort guest, meals and drinks were already included in our package, so the dinner did not provide meaningful compensation. This experience did not meet the expectations I had for a relaxing and enjoyable vacation.

10/10

Exceptional

20 Nov 2024

Niesha

My husband and I really enjoyed the Royalton Hideaway Negril. The staff was super friendly. The entertainment was Amazing and the food was delicious.

Leisure Friends

6/10

Pleasant

18 Nov 2024

carolyn felita

Staff was on Strike during my stay october 21-24. Very limited services, only the buffet was available until my last night, the air in my room didn't work, didn't get moved until the last night.

8/10

Excellent

16 Nov 2024

Chase

We really enjoyed our stay.
Hideaway was a great way to relax and enjoy the Jamaican vibe.
We were dropped off at the Royalton lobby, and quickly whisked away to the Hideaway lobby and checked in. Immediately handed a refreshing drink while our paperwork was pulled up and completed. We were provided our room-key bracelets and taken to our room.
Our swim up room was our favorite treat. We were able to swim from our room right to the swim up bar.
The Hideaway pool was a great way to break the heat mid day.
The room was beautiful, with a soaking jet tub and a double rain fall shower, and his and her sinks. We utilized the closet and little vault (super easy to use). The mini fridge was restocked daily, ensuring we had two varieties of Coke products, lots of water, and two Red Stripe.
The bed was really comfortable, although the bedding seems to hold humidity when you or housekeeping shut off the AC.
I highly recommend running AC to help keep the room dry and to provide relief from the humidity mid day and before sleeping.
We didn’t really use the TV other than to review the accommodations.
The restaurants were pretty good. Our favorite was Calypso by a long shot. We had had high hopes for a few of the others, but they the food was just slightly better than OK. I tried steak at 3 of the restaurants, but was disappointed by “doneness”. I had had two near “blue-rear” and one “well done” delivered when “medium-rare” was requested. Sides and drinks were spot on.

Leisure Partner

6/10

Pleasant

16 Nov 2024

Letitia

The staff at the Hideaway was truly exceptional and went above and beyond to assist me, especially after my incident within their control—they truly deserve recognition and even a raise for their hard work.

However, there were a few aspects that could be improved. During my five-day stay, construction workers were frequently blocking the entryway to the dining area, which made it difficult to navigate.

As for the food, it was disappointing and reminded me of cruise fare. Even when dining at the specialty restaurants, the menu seemed to mirror what was available in the main hall where no reservations were required. This felt redundant and took away from the experience.

Leisure Family

10/10

Exceptional

08 Nov 2024

Kelly

Great service

Leisure Partner

10/10

Exceptional

31 Oct 2024

Shadae

The property was so beautiful and the staffs was so nice to us and both food and drinks was satisfying it worth’s the stay I had a great experience which left us with great memories

Leisure Partner

2/10

Poor

28 Oct 2024

Anthony

Strike on my wife's BIRTHDAY AND ANNIVERSARY IN ONE. YOU ALL MUST BE DAMN CRAZY. PLUS NOOOO FOOD TO EAT, NO ROOM SERVICES, NOT EVEN WATER TO TAKE MY HEART MEDICATION. I NEED MAJOR COMPENSATION IMMEDIATELY. I NEED MY EVERY DOLLAR REFUNDED TO ME IMMEDIATELY.
ANTHONY SIMPSON
#
8763727712

Business_and_leisure Partner

6/10

Pleasant

16 Oct 2024

Ashley

This was a mother/daughter duo trip. Our stay was not what we expected. Some of the staff was great and very friendly, others were not. It was hit or miss. The room was only thoroughly cleaned on the first day. After the first day, they only made our beds, took out the trash and brought towels. We had a group of four girls, I’m surprised they didn’t clean up the hair on the floor. We even left a nice tip for the cleaning lady on the first day. The hallways to the rooms were never cleaned, wouldn’t recommend going barefoot. The elevators smelled and had mold on the walls. The food was ok which we expected. Do NOT recommend eating at the sports bar (it’s worse than frozen apps). The first day we laid on the beach by the main stage and the crew was power washing the stone at the stage behind us for about four hours in the middle of the day so it wasn’t very relaxing. You would think they would do maintenance like that early in the morning when people aren’t quite out yet. The second day we went to the main pool on the family side. Good luck getting served by a bartender from the pool. Waited 45 minutes to be served. There weren’t many activities offered as well. Will not be coming here again, very disappointed. Also, a side note- bring bug spray!! The sand flies are horrible and all of us came home with tons of itchy bites.

10/10

Exceptional

08 Oct 2024

Vincent

During the beginning of our stay, it wasn’t the best. However, after learning about the rain, etc, we understood where the condensation was coming from. Needless to say, we had a wonderful stay at Hideaway. Both Amoy and Odette in guest services did such an AMAZING job with turning around our stay and night. We truly enjoyed the food, I mean THE BEST FOOD on that side of Negril! We loved the atmosphere and the bartender, Clive or Clide was amazing, informative and made some amazing lemon drops and drinks! All in all, we will be staying at Hideaway again

Partner

10/10

Exceptional

12 Sep 2024

Tiffany

Absolutely loved the room, spacious and clean. The meals were so flavorful and delicious, wide variety to choose from. We spent 5 days at another hotel before heading to Hideaway Royalton, Negril and such a difference with the presentation and taste of the food. Great entertainment at nights with staff encouraging the guests to participate!! My only regret was the beach not much area to have a good swim. Sightings of stingrays put some fear in us, so stayed out the water for long periods of time.
Please stock up on condensed milk, some guest rather this than the creamer!!!LOL.

Leisure Friends

10/10

Exceptional

11 Sep 2024

Ivia Saraid Rodriguez

Great

Leisure Friends

8/10

Excellent

03 Sep 2024

Maia

The staff is very welcoming and genuine. The property could use a few upgrades. The food was amazing. The pools were always warm. Very relaxing environment & extremely accommodating to all types of guest.

Leisure Friends

10/10

Exceptional

26 Aug 2024

Fran

Resort was wonderful rooms were beautiful staff was very friendly. I’d definitely go back

Leisure Friends

6/10

Pleasant

22 Aug 2024

Dawn

The room started leaking water and the staff placed a bucket in the room and did not notify anyone that same night water started pouring from the roof we spent the night mopping water and the room had a foul odor after. We notify the hotel and they offered to change our room. The buffet area and the hallways was also leaking water when it rained. There is always a shortage of towels when we called for towels it took 6-8 hours at times. Housekeeping left cleaning towels in the room on the sink area and the shower were not cleaned properly soap scum was still seen after “cleaning\" of the room.

Leisure Family

10/10

Exceptional

20 Aug 2024

JON EDWARD

Snorkeling all around the resort was fantastic! Taking a walk down the beach in bloody bay was a nice bonus. All the restaurants were centrally located and the coffee and gelato shop was open 24 hours. I would’ve have given this place a 5/5, but had some hit or miss experiences with staff courtesy and politeness. Our butlers “Romaine and Susan were amazing!” Also, our driver “Greg” was awesome! Also, special mention to “Keith” who was our host one night at the buffet.

Leisure Partner

10/10

Exceptional

06 Aug 2024

Tynesha

I love everything about the royalton hideaway.

Leisure Family

10/10

Exceptional

31 Jul 2024

Nadia

This hotel gets 5 stars.. Everything was great here. Food, drinks, and entertainment

Leisure Self

2/10

Poor

31 Jul 2024

Donnalee

I woke up in the middle of the night with roaches in my room. There was another day that I walked into my room and there was a Crab running around in my room. This is my second time going to this resort the first time was it so bad this time was horrendous

10/10

Exceptional

01 Jul 2024

Tyler

If you can splurge and get the diamond club. Having butlers makes your trip amazing.

Leisure Family

10/10

Exceptional

21 Jun 2024

Carmen

The Diamond Club staff and entertainment team was excellent. Special mention for our assigned butlers Okeen and Dwight. Awesome!

Leisure Family

10/10

Exceptional

10 Jun 2024

Darla

All of the staff members were amazing! Our butlers, Okeen & Dwight and the DC staff members in the DC Lobby were phenomenal!! They all went above and beyond to make sure we had everything we needed/wanted!

Leisure Partner

10/10

Exceptional

31 May 2024

Charles

Great Hotel and Brilliant Staff!

Leisure Friends

8/10

Excellent

22 May 2024

Keon

It was awesome. However it was hard to get room service at times due to landline issues at the Resort.

Leisure Partner

8/10

Excellent

07 May 2024

Tasha

Overall it was a nice resort with some nice staff but some of the staff didn't really want to work and it showed. Also be careful because I cut my foot on a tile that had broken in the pool.

Leisure Family

6/10

Pleasant

19 Apr 2024

Mary Beth

Pretty property, food was just OK

Leisure Partner

2/10

Poor

06 Apr 2024

Jessica

My husband and I are frequent visitors at the Royalton chain. We always book swim-out rooms. This vacation we stayed in room 8031. I wish this review was as good as my previous visits. We came to Jamaica to celebrate my birthday and we weren't able to do much celebrating bc my husband got food poisoning. He was violently sick. He was not able to leave the room. The last meal he ate was at an out door celebration for Bob Marley on the resort where they served food outside. The was the last meal he was able to consume. The next day he could not leave the room. He was weak and lethargic. He vomited and had diarrhea so much that he could barely stand up. He stood in bed and the room the entire day. My apologies for being so graphic but it ruined the entire trip. The following day he was the same way! I was extremely worried bc I knew that traveling home was going to be extremely difficult. Upon checking out I was asked about my experience, I expressed to Brandon/Jessica at the front desk what happened . Jessica then introduced me to Brandon who took my information and told me I should've said something sooner so that my husband's stool could be tested. When you have A loved one that's extremely sick on vacation you first concern is to make sure they are okay and make them as comfortable as possible. Brandon was not empathetic, it seemed as if he was trying to rule out blame on the resort which is odd bc we never left the resort. So disappointed

Leisure Partner

8/10

Excellent

04 Apr 2024

Ram

Property had lots of activities and amenities, very impressive rooms and food options.

Most of the staff were very great but had two rude experiences; one with the pool guy and another with a dinner reservation.

Leisure Friends

10/10

Exceptional

25 Mar 2024

Yvan

This is one of the better all inclusive and the Diamond Club option is well worth it, the butlers that come with it are beyond helpful with everything you could need

Leisure Self

8/10

Excellent

16 Mar 2024

Kelly Ballew

Great place to stay

Beautiful resort with friendly staff.
Food was just ok, kind of disappointing since it’s an all- inclusive but didn’t ruin the trip. Would stay here again

Friends_and_family Family

10/10

Exceptional

12 Mar 2024

Ashalee

I spent my birthday here and I enjoyed it immensely. Will definitely be going back.

Leisure Partner

8/10

Excellent

10 Mar 2024

Gerald Pierre

Pleasant and attentive staff, variety of food options, good entertainment.

Did not like the beach (on the Hideaway side of the resort).

Leisure Family

10/10

Exceptional

09 Mar 2024

Melissa

Beautiful views, nice staff, hideaway side quiet and peaceful

Leisure Family

8/10

Excellent

24 Feb 2024

Ayana

Will visit again

8/10

Excellent

20 Feb 2024

Linda

Our room had a BIG roach in it and we left it there to see if the cleaners would clean it up it stayed there for 2 days. We finally got it up ourselves. The glasses that we had in our room smelled mildew after the maids came in to clean, so they actually probably just wiped the glasses out with a dirty rag. Overall the trip was okay the staff was wonderful the maid that we had was okay. But I will not be revisiting this Resort. The ocean view that I paid for was not Ocean View it had a wall there that will block you from the portion of the ocean if you sat down in the chairs, you will have to stand up the whole time on the balcony. It was not a great ocean view at all. So we end up getting the swim up which cost us another $400. Another thing that I did not like is that we had to walk to the other resort to go on to the beach.

Leisure Partner

6/10

Pleasant

02 Feb 2024

Tamara Tania

We were assigned a concierge and that service was definitely over rated. Most of the staff were very nice and helpful, but some of the bartenders looked like they did not want to be there. Also, while there are quite a few restaurants, the food was not very tasty.

Leisure Family

10/10

Exceptional

29 Jan 2024

Ricky Lamont

I loved everything about the resort

Leisure Partner

8/10

Excellent

23 Jan 2024

Kimberly

The good....our butlers Melisa & kemar checked on us, answered questions, reserved us dinner. I liked I could text them throughout the day with questions. They were nice and helpful. Five stars for them. Quite a few dinner options. We liked zen, hunter, ocean point bistro. Gift shop had anything you needed. Shows were fun if not quite original. Swim up bars are always fun to have. There was plenty of beach space and chairs, we never had a problem finding a good spot. Check in and out was easy. Loved to make my own cocktail in the hideaway lounge on the way to dinner. It was the only place with decent liquor (think bulleit vs Jim beam). Room was clean, room service quick, bed was comfy. Grounds are immaculate. View amazing. Games poolside could be entertaining. Public bathrooms always very clean and functional. Plenty of bars. l recommend this place, except......
The bad....we lost air conditioning in the entire building for about 2.5 days. Since it doesn't cool off at night, that's rough. All we were told was, they are working on it. The place is very expensive for that. we paid about 5000$ for 5 nights for diamond club, that makes this place expensive enough to expect air conditioning every day. We travel every year 2 times to tropical destinations, mainly Mexico and have never had the air not work, and this was the nicest and priciest we have stayed in. So not good. Also many employees dismissive. No response, no thank yous, just indifferent. Didn't love the attitude.

Family

8/10

Excellent

18 Jan 2024

Brittany

We stayed at the Hideaway section at Royalton Negril. Upon arrival, check in was fast and easy. We did pre-check in which I believed saved time. This was my third time to Jamaica at an all inclusive resort, but my first time here. Overall our experience was pleasant but there is room for improvement. Food Was decent minus the buffet. Service was good minus in the sports bar.
Recommended Improvements- The bars never had mint, lemons, limes etc. They really should work on making sure they are stocked with these daily. They also would run out of certain liquors at times, so drinks were not consistent. Food in the buffet should be kept under heat lamps so that it’s not always cold and it would be nice if they switched some of the options daily. Also, I found that all the different levels offered at the hotel are very confusing and almost offensive. There is Hideaway, Hideaway Diamond Club, Regular Diamond Club, Regular Royalton, Gran Lido, etc. You all wear different color bracelets. It gets confusing to people on where you can go and where you cannot. I had several conversations with guests where we would share a recommendation with them on a bar or restaurant and they would say they aren’t allowed to go there or vice versa. We had a bad experience at one of the bars when ordering a drink. We were denied service since we didn’t have a “black bracelet” after being told by another hotel employee we were allowed anywhere since we are Hideaway guests.

Leisure Friends

10/10

Exceptional

28 Oct 2023

Sean

The food could have been better & upon arrival our room was not clean but they immediately changed us to another room wish was clean & beautiful! The property was beautiful!
OKeen & Dwight were the best Butlers and made the experience terrific! Definitely recommend the Diamond club experience & if they are your butlers you will not be disappointed! We will definitely be back!!

Leisure Partner

10/10

Exceptional

26 Oct 2023

Evelyn

Stay was wonderful!

10/10

Exceptional

23 Oct 2023

Stephannie

I enjoyed my stay at the property. I loved everything about it. The customer service was excellent. Irika J. at check-in was AMAZING my whole trip. I traveled alone and felt safe and enjoyed everything from the massage to the beach cabana. Definitely going back

Leisure Self

10/10

Exceptional

20 Oct 2023

Victoria

I had no problems with my room. My butlers were the best. Mostly all the restaurants and the bars closed early which i thought that was odd for a all inclusive resort

10/10

Exceptional

28 Sep 2023

Amerika

Very nice resort, luxurious. I’ve assumed occupancy of resort depends on time of the year. We are couple in our mid 20s/early 30s. Didn’t see a lot of younger people there. Swim up bar closes entirely to early (5pm) glad we didn’t get swim up room because swim ups looked smaller compared to other resorts we’ve stayed at. No reservations needed for dinner, although we’ve barely ate on resort. Room was very nice, need to upgrade the room service menu. Love that they have hookah and we were able to take it to the room. I’ve noticed if you want turn up and relax vibes stay at a more affordable resort, if you want relax vibes in September this is the resort for you. Esthetics and ambiance was very nice!

Leisure Partner

6/10

Pleasant

08 Sep 2023

Craig

First time I had an all inclusive without a mini bar in my room.

6/10

Pleasant

07 Sep 2023

Micheala

A little disappointed as I was expecting so much more from a 5* hotel considering my experiences at other 5* hotels. Rooms and hallways are a little run down and could do with some TLC. The drinks were average to say the least. Customer service was so inconsistent, some days/places you get good service then the next you’re practically invisible in comparison to the white guests that they bend over backwards to serve. My third visit to Jamaica in the past year and this was by far the worst food I’ve had. I never have high expectations of resort food but usually I can count on breakfast to be decent but again, did not quite hit the mark for me.

Pointless booking the Hideaway adults only section because most of the restaurants, amenities and all the fun happens over on the Royalton side (with the exception of a beach party on the Hideaway side). The Hideaway pool is small in comparison and the British and Americans are out there reserving the sun beds from the crack of dawn. If you’re not by the pool by 6/7am it’s unlikely you are getting a sun bed for the day. They also play a lot of pop music (for most of the day) and quizzes on the Hideaway side.

The Vibes Team really made the difference to my stay and made it enjoyable. If not for them I probably would’ve rated it a 1. They were fun and brought the energy.

Overall, just an average ‘luxury’ experience.

Leisure Self

8/10

Excellent

03 Sep 2023

Dana

The view from the room is beautiful

Leisure Partner

2/10

Poor

28 Aug 2023

Tiffany

The room was not cleaned. The housekeeper insisted she cleaned it however stains were all over the beds. It was nasty!! The mirror had what appeared to be blood. After 4 days we still found no resolution. I will not be back.

4/10

Poor

28 Aug 2023

Jahnay

Our butler Tiana was great but other than that we will not be returning to Negril or a Royalton! The extra cost to stay in the diamond club was not worth it at all!!! There was on AC in our room so we were taking about 3 to 4 showers daily because we were sweating so much and it left you sticky. A lot of the staff was not friendly and many expected tips after every service and if you only gave $3 they would frown up their face. The location is in dire need of a renovation much of the place is falling apart there are visible large cracks and holes in the concrete outside and in the facility. The rooms aren’t cleaned that well upon arrival I cleaned the room with my products brought from home and my clorox wipes were black from the toilet. The food is subpar the only great food is from Jerk Hut. There were roaches in the room. Food service takes about two hours to come to the room. The hotel really needs to pay their staff more money so that they enjoy coming to work and actually upkeep the property. With better pay the workers would really go above and beyond and wouldn’t be mad when you don’t tip big.

Leisure Friends

10/10

Exceptional

25 Aug 2023

Krystal K

Went for our honeymoon and it did not disappoint! Everything was beautiful, and the staff made the stay so pleasant by tending to our every need. We are already planning a trip back.

Leisure Partner

10/10

Exceptional

26 Jul 2023

Fatimah

Overall experience 10/10

Leisure

6/10

Pleasant

10 Jul 2023

Tina Louise

My first impression was not good. There was no elaborate entry into the lobby area for the Hideaway guest like the Royalton side of the resort. The rooms was unkept with chipped and scuffed furniture. One of the sinks in my room was clogged the entire stay and the staff was notified. We had no wash cloths for 4 out of my 6 days. The days we had wash cloths they were stained. There was a jacuzzi style tub in the middle of the room which I did not like and it seems that there was a curtain to close it off from the rest of the room however it was missing but the rods remained. The ice machine room was dirty, the ceiling stained and missing panels also the ice machine was dirty and did not work. I called room service for ice that took over 40 minutes to arrive. The food at the buffet was never hot and it took the staff over 15 minutes to provide soft drinks. The bar staff was friendly and attentive if you sat at the bar but at the beach side not attentive at all. Overall it was very disappointing for the cost of the property.

Leisure Family

10/10

Exceptional

18 Jun 2023

Brian

The property was beautiful!

Leisure Family

6/10

Pleasant

10 Jun 2023

nikita

This review is from the perspective of a geriatric millennial =) Overall, a good resort.

Let's start with the food: Don't waste your time with the restaurants on site, the buffet is where it's at! Get some muscles and crawfish- so good! The process to get an alcoholic beverage at times was long, be warned. Some of the restaurants had long waits, or something was wrong in the kitchen, so you could wait forever for your food. The Japanese hibachi place- only place you need a reservation for, and you can only make the reservation that same day. The chefs put on a show for sure, singing, celebrating- it was fun however ... it was HOT in there. Between the stoves going and no AC, I had to go back to our room to change. Bring a fan with you or sit outside and have the amazing food but no entertainment.

The room- We stayed on the ground floor, we had a swim up pool and a jacuzzi in the room. Our room was close to the trash it seemed because the first day we got there, the room and the entire area smelled of sewage. Be warned. When people are walking past your room, you can hear it as if they were standing next to you. If you are a light sleeper the constant chatter you hear outside can keep you up. We found a roach in our room the last night. Not a cute look. The tub, there was no stopper.

The place: BRING BUG SPRAY. A bottle of OFF at the gift store is 22 dollars. Save yourself some $ and just bring it from home where it's not $22!

overall- It's just ok

Leisure Partner

10/10

Exceptional

26 Mar 2023

Gabriela

My husband and I had a great time. The customer service was top notch. We will definitely go back.

Leisure Family

6/10

Pleasant

05 Dec 2022

Daryl

The property is beautiful! The staff is super friendly.
Services are slow…. broken curtain (couldn’t close) took 2 days to repair after numerous calls. My friends room key stopped working, and they had to wait almost 20 minutes in the heat, someone finally came only after my friend threatened to go to the lobby and cause a scene. We both called for bellhop to take our luggage to the lobby, and although it was confirmed, we walked our luggage ourselves only to be greeted by one of the 4 or 5 bellhops standing around as we reached the lobby. I bought a $15 dollar bag of Doritos from the resort store, they were staled! Sorry mon, no refund exchange only!
We were told that we didn’t need to make reservations for the restaurants in the property as we checked in……. first thing they ask when you get to the restaurant is, “do you have a reservation”. Now we get put on a waiting list for an hour and a half to eat. We ate breakfast at the recommended Ocean Point Bistro, and although it was early, they were out of everything.
The Hideaway pool was awesome! The staff, the drinks, were great! I just wish they had music playing the whole time. There were a lot of silent moments. During the FIFA games, they put 1 tv on the bar facing the sidewalk side so, those of us in the pool could not see the game. You figure, a resort like this can afford to put 2 tvs at the bar.

Leisure Family