Sole Suites

Turkey , Kas
Kaş, Andifli Mah. Likya Cad. No: 60, 0
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75 reviews shown

10/10

Exceptional

08 Mar 2026

Fidencio

Everything about it was more than what I expected except that beds are extra firm. Oscar made us feel welcome as soon as we arrived. He said that rooms with balcony facing the street were noisy so we decided to keep the room he assigned us initially. Daily room service is efficient. Also, it was a great value for the rate we paid.
I appreciate everyone’s great service and likely will return.
Beach is gone by erosion. Not their fault at all, though. But you can go to playacar for awesome beaches.

Family

4/10

Poor

10 Feb 2026

Glenn

To go out, the front wasn’t very nice not very accommodating and was generally not happy to be there.

Leisure Partner

8/10

Excellent

04 Feb 2026

Richard

Suite was fine, staff was fine.

Self

6/10

Pleasant

24 Jan 2026

mayada

The pool is dirty, the kitchen utensils are very worn out, and the water pressure is very weak.

Leisure Family

4/10

Poor

26 Dec 2025

Nita Shiv

Location was next to night clubs. Loud noise until 2pm every day made it hard to sleep

Leisure Family

8/10

Excellent

18 Dec 2025

Judi

Kitchen was minimally stocked, you could do simple meals. No can opener or oven equipment. Dishes were chipped and not a full set of anything

Partner

10/10

Exceptional

15 Dec 2025

Ivania

Very cool and nice place

Leisure Family

6/10

Pleasant

06 Nov 2025

Víctor Omar Sánchez

The installation is really good, however they will charge extra for parking and they will charge an extra cleaning fee; it’s not too expensive just be careful with the towels. Keep that in mind :)

4/10

Poor

18 Sep 2025

Richard

Sole Suites

First the positives : The 1 bedroom room had plenty of room, a view of the street, a balcony (with no chairs so useless), air-cons worked well, conveniently located near the main \"5th\" Ave restaurants, shops and bars.
Now the negative : the bar half a block away BLASTED MUSIC every night until 3AM so any attempt at sleep was futile. In fairness, at check-in, I was offered either a room towards the back of the place which was smaller with no balcony but a bit quieter OR a larger room with a balcony (no chairs) but noisier. I chose the larger room thinking ear plugs would fix the loud music....NO SO!

Self

10/10

Exceptional

15 Sep 2025

Lisa

Always stay here

Leisure Family

10/10

Exceptional

11 Aug 2025

Samuel

I really love the space and the size of the room. And the staff was amazing.

Leisure Partner

10/10

Exceptional

05 Aug 2025

Karen

It was nice. Close to everything. Shopping, dinner. Safe for families.

Business_and_leisure Family

6/10

Pleasant

12 Jul 2025

Lourdes

There was old food in the refrigerator, when we got there at the glass, sliding doors were open, therefore, mosquitoes were in the apartment

Leisure Family

6/10

Pleasant

15 May 2025

jesus fernando

Pool was not ready for most of the week and pool area need renovations

Leisure Friends

8/10

Excellent

01 Apr 2025

Lisa

The apartment is very spacious, and has two bathrooms which is great. But as we were on the main floor, there was no outside sitting area or place to dry swim suits and towels. It was otherwise very comfortable.

Leisure Family

6/10

Pleasant

30 Mar 2025

william francis

Accommodations were ok. The hotel is in a noisy neighborhood. Lots of music at night. Would have also appreciated a heads up on the construction next door. I found it more annoying , especially when on the top floor at the pool. Also the pool water was cloudy most of the time. Needs more attention. A few more chairs on the roof would be nice also.

Leisure Self

10/10

Exceptional

24 Mar 2025

Denys

Our stay way great. You have to understand, the hotel is located in the busy area, so if you want a quiet place, it is not the case. Although, the music didn’t bother me or my family much. We had a nice sleep. However, you are in the center of everything, tour buses pick up area, beach is 3 min away, lots of restaurants, walmart is 10 min walk and you get two rooms with a kitchen. There was hot water with good pressure all the time and free wifi, but somewhat spotty, The staff was generally ok, but could be more polite and nicer in my opinion. Overall, I think this is a great option for the money and I give it 5 stars despite those minor details.

Leisure

8/10

Excellent

15 Mar 2025

Zbigniew

Location is perfect. Close to all attractions of Playa del Carmen. Nice beach was 10 minutes walk. 5 Av just next Av.
For me only bad thing was party from 9PM to 3 AM with tremendously loud music from clubs on 5 AV.
I had to use ear plugs to sleep.

Leisure Partner

8/10

Excellent

10 Mar 2025

Patrick

Nice roof but something missing there

Leisure Family

10/10

Exceptional

05 Mar 2025

Harold Daniel

Safe to walk around and shop at so many stores ! Dinning fresh fish caught earlier that day or a taco, just steps form Sole Suites! I like to cook my own breakfast so the kitchen was fun to use! With a pharmacy,7/11 and message across from your hotel Nightlife 5 yes five dance clubs with in staggering distance! Couples and singles straits and guy! something for all! Oh fishing, From the front door walk to the left then first turn Right 30 or 40 m to the water take a camera!

Leisure Family

8/10

Excellent

20 Feb 2025

Jan

We enjoyed the room! Everything was very clean.
Female desk staff not the friendliest. Not sure why the coffee supply was low and no washcloths.

Leisure Family_with_children

8/10

Excellent

15 Feb 2025

Ron

We liked that the black curtain in the bedroom provided excellent coverage, making the room great for sleeping. Unfortunately, due to very loud nightclubs in the area, the rooms on the front sleep are impossible to sleep in. Fortunately the back rooms are very quiet, so a move to one of them solved that problem. But then there was no balcony to sit on. The pool and area was very small but well maintained. Umbrellas would have been a very welcome addition, as it gets very hot on the roof.

Leisure Partner

4/10

Poor

12 Feb 2025

Natalie

Bare bones hotel with no color or character. The pool is about the size of a bathtub and there are no pretty areas to sit and relax. The lighting in the apartment was harsh and there is only overhead lighting. But the worst part of all is the bar nearby that plays extremely loud and extremely awful music from 8pm to 3am every night. We checked out early and found a much more pleasant hotel.

Leisure Friends

6/10

Pleasant

27 Jan 2025

Natalie

Location is convenient. However hotel is close to biggest clubs in Playa del Carmen very loud music playing from 11pm to 4am and currently there is construction right next door.

Staff was good. Cleanliness was good.

Leisure Partner

2/10

Poor

27 Jan 2025

idan

The staff were drew they charged me for everything. They also charged me because one towel was dirty I asked the leader if she couldn't clean it she was about to say yes and then the guy from the receptionist told her no with his hands. I also booked a room with three beds and they gave me a room with two beds.

Business_and_leisure Friends

4/10

Poor

14 Jan 2025

Claudia

Not recomended unsecure doors lock broken

Friends_and_family Family

8/10

Excellent

25 Dec 2024

Nancy

Everything about this property from staff, cleanliness, space and location is fabulous, but due to a night club at the end of the street playing LOUD music until 3am EVERY night…yes EvErY night, I wouldn’t stay anywhere on this street again.

Leisure Self

6/10

Pleasant

19 Dec 2024

Alonso

I didnt like that in room 104 the shower of the main roomndidnt work corectly.

Business Self

8/10

Excellent

02 Dec 2024

Adriana

Buena localización pero si no te gusta el ruido no es el lugar adecuado

Leisure Family_with_children

10/10

Exceptional

01 Dec 2024

martin

Great property. Two bedrooms and bathrooms and kitchen. Excellent place to stay

Leisure

8/10

Excellent

23 Nov 2024

Guillermo

Room a bit less tidy than shown in picture but very convenient location. Walls are thin snd people in the neighboring rooms were very loud so no so great sleeping

Leisure Family

4/10

Poor

10 Nov 2024

Sandy

During my stay at Sole Suites, I paid for underground parking and was advised to park my rental car there. Overnight, heavy rain caused the garage to flood, and in the morning, I found my car in 5 inches of water. The seats were completely soaked. Upon further inspection, we discovered significant water damage to the seats and trunk due to the garage pump failing to remove the excess rainwater.

The car rental company does not cover weather-related damages, and I believe the hotel should assist with the repair costs. Although the manager was helpful and contacted the owner and insurance company, they ultimately declined to assist, citing lack of coverage for this type of incident. As a result, I am left to cover the repair costs out of pocket. Sole Suites equipment is obviously not adequate and failed to pump out the water causing this mess but they do not assume any responsibility.
This is obviously a major problem and added to the long list of other problems at Sole Suites I could never recommend this establishment to anyone.

Leisure Partner

2/10

Poor

14 Sep 2024

ivy

So many complaints. To begin the AC in one of the room never worked and they never fixed it. Tv didn’t work. Towels are brown and stained/dirty. Pool unavailable first day. NO LOCKS ON INSIDE OF DOORS. Very unsafe as I traveled with a toddler. No extra towels, blankets or toilet paper because they don’t have access to those items only housecleaning does and they are not there. No WiFi password because someone “stole” the paper. AC in living area leaked all over the sofa. They didn’t come fix it. Toilets don’t flush or have any pressure.

Leisure Family_with_children

10/10

Exceptional

18 Aug 2024

Victoria

Receptionist are very nice

Leisure Self

8/10

Excellent

09 Jul 2024

Monica

Very close to Quinta Avenida, quick one short block away. Clubs at night, noise only heard from living room, once you close bedroom door is just fine. No issues sleeping for us. AC was working perfect and very cold, nice when coming back from heat and cooled off fast. Front staff was friendly.

Leisure Family

6/10

Pleasant

27 Jun 2024

Nicholas

Staff was great, very helpful. Stayed in the two room suite which was perfect for our group. Overall facilities need maintenance.
Primary complaint is a water pump constantly cycling on and off in the garage directly below our room.
Not all the windows closed and there was a door to an access chute that didn’t lock. Didn’t feel unsafe.

Leisure Family

10/10

Exceptional

11 Jun 2024

James

Great rooms and location

Leisure Family

10/10

Exceptional

06 May 2024

Cesar

We had a good experience

Leisure Partner

6/10

Pleasant

23 Apr 2024

Theresa

The staff was very friendly but the room was very noisy due to a water pump located in their garage. Avoid room 104. Pump makes noise every 22.51 seconds. I timed it after not being able to sleep even with ear plugs. Bed frame and headboard filled with dust.

10/10

Exceptional

20 Apr 2024

karen

Great location, close to shops, beach, restaurants. Many taxis available if you want to go out of the city. Loved having Oscar taking care of us at the front desk. Very helpful with recommendations.
Only complaint was the beds were too hard.

Leisure Friends

10/10

Exceptional

16 Apr 2024

Juan

Good service

Leisure Self

6/10

Pleasant

27 Feb 2024

Peter

The hotel is situated in a convenient location, to the beach, shopping, stores, pharmacy etc. However, the hotel is not exactly family recommends since club music nearby was blasting loud, all the way to 3 or later am. The hotel needs an update badly, rusted bathroom fixtures, peeling wall paint and plaster, beat-up room corners and main hotel gate was a disaster, band-aided countlessly. Never figured it out how it works when no one was at desk. Right outside the hotel curb, the sewage smelled due to broken off lid with very dangerously sticking r-bars. Our room on 2nd floor was cursed by the water pump noise that “ couldn't be adjusted or fixed” the water pump cycled 24/7, every 15-30sec for about 8-10sec. The kick from the pump was very annoying, loud and the pump wasn't even on the 2nd floor but in the cellar. We got woken up many many nights from it.

Leisure Family_with_children

6/10

Pleasant

17 Feb 2024

Pierre

Just finish a 2 week rental there .. well the condo is very basic all of it is basic, i would not rent there again,, they charge me for dirty towels.. . Well i dodn t have a kitchen table, a dirty sofa, not a lot of hot water, a very eco place do to lack of furniture , elevator scarded me so never took it,, terrasse basic, toilet didn t work , everything basic … would not recommend but for very small budget ..

Leisure

6/10

Pleasant

22 Jan 2024

alffy

Place is close to the restaurant and bars. Love the place for its cost, only problem is the water pressure in the shower is really low

Friends_and_family Friends

10/10

Exceptional

12 Jan 2024

Eloisa Carolina Mejia

Staff very nice , always smiling and helpful , place was clean and close to everything

Leisure Family

8/10

Excellent

17 Dec 2023

Merrie

Loved how close it was to the downtown area. Nice suites with access to patio. Full kitchen and Heat pumps for air conditioning. Beds are quite hard and of course very loud in room every single night til 3am from nearby dance bars.

Leisure Family

10/10

Exceptional

16 Dec 2023

EDUARDO

The BEST of this property is the location!! It is in the middle of the besta areas in Playa del Carmen downtown. You can walk a few steps and you will be in the middle of the fun in Playa. The staff is so kind and the installations good and clean. However, you need to be aware about the music and sounds from bars at night

Leisure Self

10/10

Exceptional

18 Oct 2023

Carlos

Staff was very helpful and friendly rooms have plenty of space clean and comfortable

Leisure Family

6/10

Pleasant

15 Aug 2023

Verified traveler

Mistake

Sole Suites is NOT a hotel. It is a building of condos rented out. Because it’s not a hotel none of the amenities one expects from a hotel are available. There is no common area. There is a desk attendant (who, to be honest tried very hard to help) who has no resources. They are there to open the gate and take your payments. If they’re not at the desk—you can’t get in. If you need handicap access, you hope they spot you on the street waiting for them to open the gate to the garage/basement. We were often left standing in the hot street or climbing the steep-no railing stairs in front to yell through the front gate. There are no menus, brochures, activity literature whatsoever.
The rooms are huge and modern, but VERY spare in the furnishings. E.g. there are no table lamps, or decor of any type. There are no outside chairs. One loveseat— some stools at the counter. The only light is glaringly bright and from the ceiling. The full kitchen had pots and pans, dishes and cups, very little silverware and No utensils. The air conditioning works well.
You have to pay extra for them to clean up your room. Otherwise it does not get cleaned or tidied up. You have to get your own towels and tp if you don’t pay extra for services. They do not supply washcloths.
The rooftop pool is small, but adequate. We couldn’t really use the pool though bc there are only 3 lounge chairs, and no umbrella or protection from the sun. At 112° (real feel) in the sun, no umbrella was a problem.

Partner

10/10

Exceptional

05 Jul 2023

Martha

Perfect place

8/10

Excellent

26 Jun 2023

Jeremy

Rooms and space were very large. Staff was great to deal with. Very convenient to restaurants, shops, and the beach. It is in the middle of everything so expect loud music blasting until the early morning hours every day from the nearby clubs. In spite of that we slept well and were comfortable. The only negative thing to say is that the bathrooms do not have air conditioning. The rest of the spaces do but the bathrooms are very very hot.

Leisure Family

8/10

Excellent

27 May 2023

Paule

Great location. Very walkable. Near clubs- loud, can ask for a room in the back

Leisure Family

10/10

Exceptional

17 May 2023

Robert

Nice and Big Units

We really enjoyed our stay. Very large and very comfortable place with the kitchen. But it is very close to fifth Avenue and the music is very loud at night. Ask for a room toward the back it’s much quieter.

Partner

10/10

Exceptional

13 Apr 2023

Gary

Very clean spacious convienient

Leisure Family

8/10

Excellent

10 Mar 2023

Peter

The employees were excellent and location was great in regards to shops and restaurants and beaches.

Leisure Partner

10/10

Exceptional

09 Mar 2023

David

Good location. Clean. Staff was great.

Leisure Partner

6/10

Pleasant

17 Feb 2023

Boyan

The places are large and the staff is accomodating, but the noise from the nightclubs outside makes it unbearable... If you have kids or are looking for a quiet time look elsewhere. TRUST ME! The rooftop pool is such a miss, there's a TON of space and they've managed to put the smallest bathtub excuse of a pool. Inside the apartments are very large, however there is an awful smell of humidity, so much so that the couch and the chairs which are made of fabric have absorbed the smell and regardless how low you set the AC the room will still smell. All of that is fine, but the noise... until 3am you will be listening to 5 sounds simultaneously every single night.

Business_and_leisure Partner

4/10

Poor

16 Feb 2023

Linda

Unit layout was great. In the centre of the action and beach but the noise from the clubs was too loud too late

Leisure Partner

10/10

Exceptional

14 Feb 2023

Henry

Everything was excellent. There is a bit of noise from the night clubs at night, we didn't mind it though.

Leisure Family

4/10

Poor

09 Feb 2023

jeffrey

Nice look to the building from the front. Seems a little junky around the front lobby area.

I came to the property at 2:30 and was told I had to wait to check in. I asked if the room was available and it wasn't. I was then told it could be available for 500 pesos which is just robbery for a half and hour, however I was just told it wasn't available anyway. I came back at 3:52 and was told it wasn't yet 3 o'clock. At 3:57 I was called to the desk to check in and that took about 10 minutes. This was perhaps the most unusual check-in I have ever experienced.

The room is nice and spacious but there's black mold in the bathroom on the ceiling. Only stayed one night so difficult to know the place well

Leisure Self

10/10

Exceptional

03 Feb 2023

Caroline

Sole suites was amazing, staff very friendly Luis our hotel host was incredible, friendly and always attentive, always smiling and ready to help.
The only downside is fifth avenue music from 10am to 3 am very loud. Overall love our vacation

Leisure Partner

10/10

Exceptional

01 Feb 2023

Steven

This property was in a excellent location. Block off of 5th so as you are right in the mix but close enough to everything. Good massage, great Tattoo artist next door. The music is loud but we really had no issue’s sleeping. Staff was great with anything we needed.

Leisure Family

8/10

Excellent

17 Nov 2022

Lisa

Overall I would recommend but the beds were a bit uncomfortable and there are no outlets in the bathrooms. But the location is great!

Leisure Friends

10/10

Exceptional

14 Aug 2022

Sharon

Small property, it was quiet and we felt very safe (gated entry way). The staff was friendly and greeted us each day, always willing to help. Excellent room for 3 people with the bedroom and sleeper sofa in the living room. Nice to have the kitchen with a fridge & coffee pot. Rooftop pool is small, the view is amazing. Excellent location to walk to the beach or 5th avenue.

Leisure Friends

8/10

Excellent

02 Aug 2022

Alexis

Great Staff and location is convenient to access the beach and the pedestrian areas.
it is however very close to the \"clubs\" and it is loud most night until 2-3 am. the room are well isolated but fair warning :)

Leisure Family

8/10

Excellent

14 Jul 2022

James

Great property and great customer service attendants, especially Luis and Oscar. Unless club music bothers you—club is down the block from 9 pm until 3 am—it’s a great stay. The rooms are spacious and full kitchen.

Leisure Family

10/10

Exceptional

30 Jun 2022

Omar

Nice place to stay, would book again...

Business_and_leisure Family

8/10

Excellent

23 Jun 2022

Karen

Staff were friendly, always available to help. Location was close to everything. The apartments could use a few more items, like oven mitts, a flipper, serving bowls, more than one coffee mug. Overall the apartments were great, and I would stay again.

Leisure Family

10/10

Exceptional

25 Apr 2022

Ivonne Alejandra

Such a cute place, loved that it had 2 bedrooms and 2 restrooms! It’s close to EVERYTHING! If you’re looking for a quiet place, I don’t recommend because it’s super close to the bars and clubs but overall I really liked it.

Leisure Friends

10/10

Exceptional

18 Apr 2022

Magda

We stayed one night with family. Awesome place for a few days with kids, but just for a day or two depending on ages of the kids. Clubs do play music till 1 or 2 am but it wasn’t as loud and ok for us to sleep. Very close to COVID testing center right next door. Also close to 5 th avenue shopping and the beach. I would definitely return there.

Leisure Family_with_children

8/10

Excellent

15 Apr 2022

Verified traveler

Staff were very friendly and helpful. Room was clean and comfortable. Location was great in the middle of the main tourist area. Only downside was the noise from the local clubs and bars which was very loud. The music blared from the evening until around 2am each morning. If you are a light sleeper this may not be the best place for you.

Leisure Self

10/10

Exceptional

26 Mar 2022

zully clemencia

Great suite and hotel

10/10

Exceptional

26 Mar 2022

Rogelio

The property is extremely clean and the staff is super friendly.

Leisure Family

10/10

Exceptional

24 Mar 2022

Lorena

It is a very safe area. The Mexican people are courteous. I had read about the noise before I booked my stay with Sole, and it is very noisy at night, but because I knew it, it was okay. The clubs shut down at 2 a.m., and then it's very quiet until the next evening. The suites are more than I expected. We stayed in the master suite, and it's spacious and has everything you need, including pots & pans, plates, etc., TVs in every room and a full kitchen with dining room table for four. Oscar and other reception staff are very helpful and always greet you with a smile. You can walk right out into beautifully tree-lined streets, restaurants everywhere, and the best thing of all, the beach is literally 2 blocks away. Don't worry if you forget to bring something, because 5 Avenida (Fifth Avenue), which is around the corner, has every store you will need. If you want to eat authentic everyday tacos & quesadillas, I recommend you go to El Fogon. It's about 7 scenic blocks away. There's a 711 across the street, and next door you can get a Covid-19 test within 15 minutes if your airline is requiring it, money exchange & ATMs. They have complimentary bicycles, and a smaller size pool on the roof. The only detraction was it wasn't as clean as it should be. They should clean the shower heads, sinks and soap holders. Regardless, I can't wait to book again with Sole Suites next year. This time with a much larger group of family and friends!

Leisure Family

6/10

Pleasant

20 Mar 2022

Charles Chandler

The room was HUGE and having a second bedroom and bathroom was nice with kids. Our room smelled a little like cigarette smoke and was awkward not having a table given the full kitchen available. Pool was tiny but always empty so the kids enjoyed it. Walking distance to everything you need. Staff was nice and attentive. Beds were not comfortable-the pullout couch was the most comfortable sleeping option. Other reviews complained about the noise but it really wasn’t a big deal at all. Overall good stay!

Leisure Family