OYO Hotel Waco University Area/ I-35

2/10

Poor

23 Jan 2026

Janet

the hotel is trashed out. the sewer system was backed up and there was no refund for the room. I had to book another hotel because of the smell. The staff said there would be a refund for the 4 nights but there was none. Pitiful experience and i'll never book oyo again.

Business Friends

8/10

Excellent

07 Dec 2025

Samantha

Comfortable bed, great staff, the facility could use fresh paint.

Leisure

2/10

Poor

23 Nov 2025

Margarito

I would give them negative stars if that were an option, and recommend that Expedia make that an option. There were bed bugs and a dirty rooms when my guys arrived, and when we they went to front desk they were not offered another room or refund which either would have been great, but again they are not worth the risk or money, stay away.

Business

2/10

Poor

19 Nov 2025

John

My travelocity reservation was not honored

2/10

Poor

11 Nov 2025

Anthony

Didn’t even stay there and the attendant was rude.

2/10

Poor

09 Nov 2025

Rod

The staff there was rude AF. I booked a non refundable room and when I got there to check they refused service for no reason and threatened to call police if i didn’t leave the property so I got charged anyway. Worst ever

Business_and_leisure Family

2/10

Poor

14 Oct 2025

Jennifer

When I arrived to check into my room, I was told that they were unable to check anybody in because of a sewage condition. I was not alerted of this before my arrival. I had to scramble at the last minute and find another place to stay.

2/10

Poor

07 Oct 2025

Sheila

The parking lot was difficult to get into but the main problem was my reservation was canceled when I arrived to check in due to a sewer leak.

Business Self

2/10

Poor

04 Oct 2025

Clarissa

Couldn’t even check in, even though I called two days ago to confirm my reservation. Got there at 1:00pm, doors were locked. Went back at 2:30 and was told there were no rooms left despite having a reservation.

2/10

Poor

17 Sep 2025

Cynthia

I booked with Expedia to stay at the OYO in Waco, Texas September 12-14. I arrived at 3pm at the OYO. The woman behind the counter said they had no rooms. I said I have a reservation. She said they did not have a room. I said that doesn't make sense. She said she had one room without a tv but she was waiting on maintenance. I said I would take that room. She said I couldn't have it. She gave me the number (347) 752-4172 for Oyo customer service. I left and called the number. It was an automated message saying my reservation was cancelled. I ended up without a room. I AM TICKED.

2/10

Poor

05 Sep 2025

Jesus

Lobby was closed at 10pm we had to booked another hotel. Don’t book there.

2/10

Poor

29 Aug 2025

Russell

Horrible Experience

I booked a room two months early at this location. At check in I'm informed that there are no rooms available. Even though I had booking confirmation for months. Manager was extremely rude. The location itself looks like it belongs in a third world country. It was unbelievably dilapidated and dirty. Furthermore hotels.com then charged me a no show fee. For a room I never received. Going on a week now and customer service still has not refunded and has been zero help.

Partner

2/10

Poor

25 Aug 2025

Mitzi

NEVER AGAIN.

I booked 4 months in advance, but was unable to even check in. I was told they were at capacity and my reservation had been cancelled. I ask about my 2nd night and told “I’VE ALREADY TOLD YOU! YOUR ROOM HAS BEEN CANCELLED.”
The parking lot was essentially empty so it didn’t add up.
I then find that my credit card was charged 100% as a “no show.”
Also note that the lobby is closed from 10:00PM- 7:30AM, 3 of the listed phone numbers don’t work, reached someone who answered & transferred us to one of the dead numbers. Finally somehow reached the rude women who essentially told us to kick rocks and get lost.

Friends_and_family Friends

2/10

Poor

25 Aug 2025

Rachel

Stay somewhere else.

Upon arrival, I was informed the payment and deposit was cash only. This seemed very shady. The room was not clean. It did not appear to have been swept, and there was some kind of yellow liquid dried onto the bathroom counter. The air conditioner worked, but not well, and never fully cooled the room. It was hot in the room overnight. The pillows provided were rock hard. We went out, and returned around midnight. Our room key stopped working, so we went to the front desk. No one was available to help or provide us with a new room key. Fortunately, one of us was in the room asleep, and we had to wake him up to open the door. Had someone not been there, I have no idea how we ever would have gotten back into our room.

Friends_and_family Friends

2/10

Poor

24 Aug 2025

Brenda

Terrible service

Non stay got there with three others also with reservations and we were all told no reservations were made

Self

4/10

Poor

24 Aug 2025

Jeremy

First, it’s not a hotel and barely can be labeled as a motel. You’ve seen similar looking places on episodes of Cops, The First 48.
$50 CASH deposit required at check in. She send us to the 7-11 but someone had stole their ATM.
Candy bar wrappers in room and blood in the bathroom.
Beds were sitting on what looked like church fellowship tables without the legs.
We went to the concert, skipped the alcohol and made the 1.5 drive home. Motel was $85 and parking would have been $65 so we needed almost even.

2/10

Poor

24 Aug 2025

Rachel

I booked and paid months ago. Arrived today 2 hours before an event (3 pm) and without warning they cancelled my booking. I am having to sleep in my car because there is nothing else avaliable and it reached nearly 100⁰. After an hour of talking woth Expedia I was told Im sorry and you have $25 towards your next booking. As if Id ever risk something like this again woth Expedia or OYO. Thank god my child is not with me.

Leisure Friends

2/10

Poor

23 Aug 2025

Jacob

Awful service

This was awful, I couldn’t even get checked in. I called the number listed with no answer.

Self

2/10

Poor

02 Aug 2025

Rebecca

Nothing was good about this property

Business Self

2/10

Poor

24 Jul 2025

Karen

Impossible to find no overnight staff

Directions to the property were unclear, the property was not visible from the interstate and after driving around in circles for well over an hour we were greeted by a locked door and a NO VACANCIES sign with a phone number that went unanswered. I finally got a room nextdoor at the Roadway Inn, with an overnight staff, a very comfortable room and plenty of parking. To add insult to injury they charged me for the room at the OYO even though we were unable to stay there.

Friends_and_family Family

2/10

Poor

19 Jul 2025

John

If there was a option for negative stats

Business

2/10

Poor

14 Jul 2025

Roy

Bad experience

When I got there, they told me.I did not have any reservation even though I had my confirmation.

Self

4/10

Poor

11 Jul 2025

Makayla

The Property had bugs and she did not give me mu deposit back she claimed someone was smoking in there and i dont even smoke

Leisure Family_with_children

2/10

Poor

15 Jun 2025

Brad

No room. That’s all

Business_and_leisure Self

2/10

Poor

18 May 2025

Michael

Bad hotel

Did not get to stay, system issue and overbook rooms

Business

2/10

Poor

18 May 2025

Phillip

Avoid this hotel!

Several of us could not check in. There was no one there. We called for help and got none. I then read some reviews where others had to sleep in their call. Fortunately, I found an alternative hotel

Self

2/10

Poor

17 May 2025

kryspen

RUN

worst attitude. dr*gs everywhere. bed bugs. other guest asking for money for s*xusl services. employees offering room numbers for “happy endings”. parking was minimal

Friends_and_family Family

2/10

Poor

16 May 2025

Declan

Couldn't even get my room, claimed overbooked. Service was terrible, receptionist was gone for an hour before I could even talk to her, just to get a curt, rude explanation that I no longer have the room I payed for.

Business_and_leisure Self

2/10

Poor

12 Apr 2025

Michael

There was a no vacancy sign and the doors were locked.

Business Self

10/10

Exceptional

09 Apr 2025

Lonnie

Very comforting and convient..very pricey for this area.

Business

2/10

Poor

28 Jan 2025

Roxanna

They stole our money just look at the reviews. These people are stealing your money. Expedia rep booked this hotel for me and when my husband arrived, they have a note saying they’re not there after 11 so this is fraud they should not make you pay just to keep your money, don’t stay here. They are greedy and just take peoples money. They should not allow you to rent a room if they are not available. They have all horrible reviews.

Leisure Family

2/10

Poor

25 Jan 2025

Koda

The honest truth about this place.

This place sucked. Stay as far away from this place as possible. That’s if they even let you check in. The hotel staff is extremely hateful, disrespectful, and displays the direct reflection of how much they hate their life.

Business

2/10

Poor

24 Jan 2025

Thomas

Hotel (N)OYO

When I arrived the rude clerk behind the bulletproof glass told me they were fully booked up and that I would not and could not check in.

I said politely, I don’t understand? I have a prepaid room.

Forcefully and rudely reiterated that I would not be checking in.

Finally, she asked me if I had made my reservation on Expedia. I said yes, and she asked my name and she looked down and muttered apparently to herself “That wasn’t there before”, looked right back up at me and told me they were overbooked and I could not check in.

I left her there raging in her cage and went and checked in at yet another Hampton Inn

Business

2/10

Poor

04 Jan 2025

Seth

Arrived later at night, was unable to access my room and customer support couldnt do anything to assist as no one was on the property, had to get a whole different hotel.

Leisure Self

10/10

Exceptional

30 Dec 2024

Christian

Had easier axcess to go outdoors to vape.

2/10

Poor

25 Dec 2024

Charlia

DON'T STAY HERE!!!! HIDDEN FEES! VERY RUDE PEOPLE!

WARNING!!!!⚠️ ⚠️ ⚠️ ⚠️ I booked this hotel because it was cheaper than anyone else in Waco. I do not advise staying here they want to charge you a $250 damage fee and $100 deposit, but they do not make that clear when you book the room. They stole my momey from me and refused to refund me my money. I even called hotels.com and they call the hotel and they still refused. They are rude, ungreatful, disrespectful. I had to sleep outside with my kids on Christmas Eve and it was cold and raining. They absolutely ruined my kids Christmas. They will not let you talk to a manager either! I do not recommend staying here at all...STAY AWAY!!!!

Friends_and_family Family

2/10

Poor

05 Dec 2024

REYNALDA

At first it looked ok for the price. Then roaches started coming out of the woodwork and uncovered the bed and there were bugs in it. Tv didn’t work either. So I left and booked another hotel. Didn’t even stay there. A waste of money

Family_with_children

2/10

Poor

29 Nov 2024

Timothy

I never stayed at this hotel. I was turned away at the door stating the property was full and my reservation was canceled. Expedia has failed to help me with a refund and I cannot get the hotel’s customer service to answer the phone.

Leisure Family

2/10

Poor

21 Nov 2024

Demarcus

Was booked up did mot stay need a refund

6/10

Pleasant

21 Nov 2024

Verified traveler

It’s what you expect for the price

It was a standard stay the area isn’t great with shady people around the hotel area. A bit dirty but expected for the price. The staff was super friendly and professional.

Self

2/10

Poor

16 Nov 2024

Derrick

Room was dirty. I asked the staff to switch rooms or clean mine and was told no.

2/10

Poor

29 Oct 2024

Julian

There was an issues getting our room once i got there. I had booked the room on the 24th of Oct. Received a confirmation nuber amd when i arrived there wasn't a room for my wife and i. This is unacceptable!!! I want a refund for the room and for my gas milage to this location.

Leisure Family

2/10

Poor

28 Oct 2024

Charles

Paid in full, but Denied room and refund. False advertisement and a total rip-off. Facility should be shut down.

Leisure

2/10

Poor

30 Jun 2024

Pete

Sucked

Leisure Family

2/10

Poor

05 May 2024

Verified traveler

Don't stay at this OYO Hotel.

This was the worst experience I've ever had. We had booked this room about a year before we were scheduled to arrive since it was to see the solar eclipse. This was one of the few hotels that still had rooms available. When we got there, front desk told us they overbooked and we didn't have a room after all. After being on the phone with Hotels.com for about half-an-hour, we were able to find another room, thank goodness. Not to mention, the hotel's condition was horrible. It looked dilapidated and there was actually a man sitting on the floor of the lobby crying. I'm actually glad we didn't stay there in the end. Never again

Partner

2/10

Poor

23 Apr 2024

Barry

Refund?

I booked my stay. Got there & they said they’re fully booked. It’s been 12 days, & they still have not refunded my money.
Their costumer service is horrible.

Self

2/10

Poor

17 Apr 2024

Jennifer

When arriving to check in a lady came to my car asking if I was there to check in. I let her know that I was and that I had a reservation. She started laughing and said, “oh we are overbooked”. And walked away. Then a man came up to my car asking for the number to a taxi service but he had a phone on his hand. Place seems sketchy and I would not recommend wasting your time booking here.

Leisure Family

2/10

Poor

15 Apr 2024

Robert

The plumbing was broken. I had to look elsewhere. Apparently this Hotel is notorious for this sort of thing. Paid 2 months in advance. another couple in front of me paid 2 years in advance. Eclipse!!! I should get more than just a refund. Everything was booked. Had to sleep in my rental car, thank you.

Leisure Self

2/10

Poor

10 Apr 2024

william

Upon arrival to the hotel, the lobby was full of people that found out their reserved rooms were no longer available. I gave the the clerk my booking number provided from OYO, they claimed the room was already booked. Hotel rooms were going at a premium that night because of the sun eclipse and it seems the clerk was taking advantage of the situation at the expense of people that had legitimate reservations.

2/10

Poor

09 Apr 2024

Michael

Hard Pass

I'd be embarrassed to let anyone pay for this room, much less the price gouging because of the eclipse. There is no pride in this property -- it's exceptionally run down. Stains all over the walls. Water stains on the ceiling. Mold in the bathroom. The TV came on, but there was no signal to allow you to watch programming. There was this random, beat up, office chair just put in the room for some reason (there's no desk). The bath mat had holes in it. The beds were decent to sleep in, and the water pressure was ok. Still, I'd either fix this place up or close it down.

Partner

2/10

Poor

09 Apr 2024

beverly

Horrible, should be shut down. Has reservations for Sunday before the eclipse, April 7, 2024 and when we arrived the woman at the desk said there was no available rooms. Said they had a plumbing issue, however just before arrival we got a message from the hotel saying they were awaiting our arrival and stay. We asked about a refund as we had to find other accommodations and was told we had to go through Expedia to get it. She called the manager to talk to us because she barely spoke English. Manager Alma was the one that told us all this. Besides overcharging for the eclipse, the hotel contacted me to find out why we wanted a refund. Took Expedia over a week to get them to respond. DO NOT STAY HERE. People are rude, dishonest, and unethical.

Leisure Family

2/10

Poor

08 Apr 2024

David

I booked this reservation through Expedia for a business trip and received a confirmation. However, when we arrived at the hotel in Waco after a 3 hour drive from Houston, I was told that the hotel was sold out and that they would not honor my reservation. Apparently, other guests were experiencing the same problem. Unfortunately, there were no availability for hotels in Waco due to the eclipse traffic. As a result, we turned around and immediately drove back to Houston for the night.

THIS IS A HORRIBLE WAY OF DOING BUSINESS! The OYO hotel as well as Expedia can not be trusted for my future travel needs.

Business Family

2/10

Poor

05 Apr 2024

Vincent

Didn’t honor Expedia reservation claiming they were overbooked.

Leisure Family

2/10

Poor

01 Apr 2024

Carlos Eduardo

I lost my deposit because my flight leaves at 5 in the morning, I speak at 7 at night to check out and receive my return deposit, the answer is; there is no manager, nor the person in charge to receive the room, after 10. No solution to my problem by the reception of this hotel, your customer service is terrible.

perdi mi deposito porque mi vuelo sale a las 5 de la mañana, hablo a las 7 de la noche para hacer check out y recibir mi deposito de regreso, la respuesta es; no hay manager, ni la persona encargada para recibir la habitacion, despues de las 10. ningina solucion a mi problema por parte de la recepcion de este hotel, su servicio al cliente es pesimo.

2/10

Poor

27 Mar 2024

Gary

Hotel was overbooked and my reservation was not honored. I would like a full refund

Leisure

2/10

Poor

14 Mar 2024

Steven

I was going cheap so I chose OYO but this place was terrible. They only had a couple of rooms available and one smelled strongly of cigarette smoke (like someone recently had been in there smoking) and the next was where someone must have been staying because it had an electric hotplate but the door didn't lock. The third room was in the best shape of all 3 but was old and not in the best shape. The kicker was no wifi. This place was terrible so I said I was going to cancel the rest of my stay which the manager said I could. The next day (I had to stay because it was late at night when I checked in) I cancelled and they would not refund my money like they said they would.

Leisure Self

10/10

Exceptional

12 Mar 2024

corey

It was good

2/10

Poor

26 Feb 2024

Verified traveler

They'll keep your deposit

Never got my deposit back

Self

2/10

Poor

24 Feb 2024

Raul

DO NOT BOOK, no matter how cheap the rates are. I made a reservation to this hotel and had my confirmation email 2 days prior. When I arrived in person to check in, I was told the hotel over booked. They had signs printed there were no vacany and the front desk rep told me there were no rooms left. They walked me without having the decency to find me a place to stay for the night. They didn’t offer any help, barely spoke any English to communicate. Save yourself trouble and do not book. Luckily I was not stranded late at night with my family.

Business

2/10

Poor

10 Feb 2024

Nathan

I booked and prepaid for a room at the OYO on Expedia. But when we got to the hotel they didn’t have any rooms. Also, the clerk didn’t speak English. She had to call someone to talk to us.

Leisure Family

2/10

Poor

10 Feb 2024

Charles

Move on

No Way! Move on to the next place! But if you’re destitute and need a place to stay, this is perfect!

Self

2/10

Poor

19 Jan 2024

Thomas

No Room at the Inn

The hotel could not honor my prepaid reservation. They had no available rooms. I have never had this happen before.

Business

2/10

Poor

14 Jan 2024

Debra

Nastiest hotel i have ever stayed in. The lady at the desk did not speak English. If you had a question, she had to call someone who spoke English. Property is old, furnishing are old and worn. Reserved a King bed no smoking but they did not have.

Leisure Family

2/10

Poor

07 Jan 2024

James

Showed up. I had a pre-paid, non- refundable reservation. The lady behind the window said they had no rooms. I explained my reservation wàs prepaid non refundable and she said they had no rooms. Did not explain why and did not even help me relocate. Horrible service for someone who had a prepaid reservation. I will never stay at one of their hotels.

Self

2/10

Poor

11 Dec 2023

Tristean

Workers were very rude , had to wait an hour before I could check in . Rooms were filthy and stink and had roaches crawling EVERYWHERE

2/10

Poor

11 Nov 2023

Navid

Bed bugs and cockroaches

Leisure Self

4/10

Poor

11 Nov 2023

Steven

Although we reserved a 1 king bed non smoking room, we were given a 2 double bed room with a missing smoke detector and smelling of cigarette smoke. We asked if another room was available, none were. The room was cleaned daily. We had to ask for shampoo and soap because it was not replaced by the cleaning staff. The plastic cups provided by the hotel weren't replaced either. The hotel was old and not updated, the online photos were deceiving. The price we paid for the room was appropriate for what it was.

Leisure Family

2/10

Poor

07 Nov 2023

Jamille

Bypass this place it’s feel like a unsafe place

Business Self

2/10

Poor

01 Nov 2023

Ryan

When I showed up at the property, there was no one there and they purposely didn't leave a number to get ahold of anyone, so I couldn't check in. I had to sleep in my car and they are still yet to refund me.

Business Self

2/10

Poor

25 Oct 2023

Michelle

The pillows smelled like dirt, there was no doorknob on the bathroom door, there were numerous holes in the walls with toilet paper stuffed in them and stains everywhere, the door was not sealed and allowed sunlight to seep through the door, there was no coffee pot in room or lobby for hot water, the trashcan was full of black water, when i went for check-out after 8 am, the doors were locked and nobody was there to help. I was very disappointed in my stay.

Business Family_with_children

2/10

Poor

21 Oct 2023

kathy

Well I had a reservation they would not honor upon check in?!! Had to find other accommodations last minute
Very difficult and inconvenient
Communication and contact/ accessibility absolutely non existent

2/10

Poor

16 Oct 2023

Dave

I booked a room and when I showed up they had no vacancy signs and the desk clerk had the same message. Shrugged shoulders when I said I had confirmation. I know, it's an OYO so not super surprised - and based on the looks of the place it's probably for the better. Now the hassle of getting a refund is underway.

2/10

Poor

15 Oct 2023

Anthony

Take it off the list of places to stay

Business_and_leisure Self

2/10

Poor

14 Oct 2023

Ray Joseph

I booked a stay, but they said they were overbooked. I had to book another hotel last minute, I will not be booking with them again in the future..

Self

2/10

Poor

02 Oct 2023

Gabriela

Sometimes people say that you get what you pay for but this goes way beyond that
This place it’s worthless super dirty roaches everywhere blankets burned by cigars

Business

2/10

Poor

25 Sep 2023

Jarrod

Booked room for UT vs Baylor game. Checked in and received room key because we knew we would be late arriving back to motel. Game back after game, room key didnt work and no one at front desk. Never again.

Friends

10/10

Exceptional

19 Sep 2023

Nathan

Staff is fabulous

2/10

Poor

11 Sep 2023

Cindy

We pulled up to check in and it looked filthy. There was an old laundry cart with shredded fabric in the parking lot. Garbage all over. We pulled around the building and a cleaning lady was dumping dirty water into the parking lot from the second floor. My husband said we were not going to stay in such a disgusting place. We left abs stayed somewhere else!! Would not suggest for anyone to stay there.

Leisure Partner

2/10

Poor

17 Aug 2023

Scott

This hotel should be condemned and burned to the ground. Total roach motel. The room stunk. Counted at least 7 roaches. Paint peeling. Everything was dirty and nasty.

Business

2/10

Poor

17 Jul 2023

Jennifer

They gave our room away

Leisure

2/10

Poor

17 Jul 2023

Ashley

AVOID AT ALL COSTS

Got to there said system was down, couldnt check in, cant get a refund. Dont waste your time here or with hotels.com. worst experience of my life.

2/10

Poor

10 Jul 2023

George

Couldn't connect to the internet. The TV relied on the internet to work. Never worked while there. No phone in the room. Lights in the main room did not work. Outlets on both sides of the bed didn't work.

Business Self

2/10

Poor

12 Jun 2023

Matthew

Not only are there cockroaches on the property, but the front desk will ignore you when confronted with the issues. They will lie to corporate so they won't have to refund you.

Business

2/10

Poor

06 Jun 2023

Cesar

It had a cockroach infestation and we woke up with bed bites. Never staying here again.

2/10

Poor

03 Jun 2023

Verified traveler

RUN AWAY FROM THIS MOTEL! RENT SOMETHING ELSE!BUGS

This is the worst motel I've ever stayed at! Roaches and bed bugs! Hair in the bath tub, trash under the edge of the bed, air conditioner did not work, only one towel and one wash cloth for 4 people, no soap or shampoo, bed cover was stained, smelled like some kind of smoke, drug addicts hanging around outside meeting people, our door had trouble shutting with a gap underneath so it was a little unsettling. My feet got extremely dirty after just walking one time from the bed to the bathroom and back again. Hair on the pillow. Refrigerator did not work. We had cold food with us. Soda machine took my money. Tv had lines across it and very few channels. Nothing good to watch. Toilet paper roll was only half full with no extra roll. The mattress was hard and smelled like cigarettes. Accessible room shower was not very disability friendly. The receptionist was not very hospitable. I felt like a criminal the way I was being treated. I had to wait a while for the desk employee to get there. There was something sticky on the nightstand. No stopper in the sink. The pillows were very small and flat. There needed to be three pillows per person to have the correct pillow height. For an accessible room, I would expect to have a bed that wouldn't hurt my back. I have had 4 back surgeries. I couldn't get myself up after sleeping on the bed. That is completely ridiculous and unacceptable! I shouldn't have to have help up in an accessible room! DO NOT RENT A ROOM HERE! CHOOSE ANOTHER ONE!

Friends_and_family Family

2/10

Poor

01 Jun 2023

Neomar

Requiere limpieza y organización externa

2/10

Poor

22 May 2023

Nick

Bugs

4/10

Poor

16 May 2023

Ruth

Beds were hard. Pillows were extremely lumpy. There was no Wi-fi and the TV was pretty much just a decoration. We could not watch anything.

Friends_and_family Family

6/10

Pleasant

14 May 2023

Haley

It definitely fits the 2 star rating. Staff wasn’t very pleasant to deal with. Glad it’s just for an overnight to get my family by.

Leisure Family_with_children

4/10

Poor

08 May 2023

Jacqueline

When I checked in the clerk was not very friendly and acted like I was an inconvience to her. I did not know that there was a $50 deposit when you check in.
Also the site listed that there was phones, elevators, and other immenties that did not exist.
I asked about a handicap room and the clerk just looked at me like I had lost my mind.
When I checked on Sunday the morning the gentleman at the desk was very friendly so that made me happy. Needless to say I won't be staying here again. It seemed like a rent a week place and there was a questionable smell that came from the room next to mine.

Leisure Self

2/10

Poor

06 May 2023

Elizabeth

I didn’t like anything. I paid for a room that I couldn’t check-in to because they can’t update anything and were over booked

Business Self

2/10

Poor

27 Apr 2023

Emily

Save your money don’t stay here. The staff is rude and has a bad attitude even had a bad attitude with Expedia. They need someone else working here. Terrible customer service

Leisure Partner

10/10

Exceptional

12 Apr 2023

Omar

Good for the price

Leisure Self

2/10

Poor

06 Apr 2023

Brian

Place sucks I will never stay at this hotel chain again employee was rude and she didn’t care

Business

2/10

Poor

02 Apr 2023

Elizabeth

Nope nope nope

Awful. No toliet paper counter hanging on by a thread no fire allarm or smoke detector. It smells horrid.

Partner

2/10

Poor

15 Mar 2023

Samantha

Didn't get to stay at this motel even though I paid through Expedia. When I arrived to the motel no one at all at the desk also and couldn't get a hold of anyone. When we finally did get a hold of someone who works there they said they had one room that wasn't ready. To call Expedia for a refund. Called Expedia and was supposed to call back about a refund and NOTHING. Not happy at all

Leisure Friends

2/10

Poor

13 Mar 2023

Ryan

Don’t stay here

I booked a room 2 weeks ago and was told at the counter that the hotel was “overbooked” and that I was to be issued a refund, horrible practice.

Self

10/10

Exceptional

12 Mar 2023

brittany

They were nice people

Leisure Partner

2/10

Poor

11 Mar 2023

Sylvia

We were not able to check in. We were told the room was inhabitable. They charged my card $2 to make sure it was good, days before we were supposed to check in.

Leisure Family

4/10

Poor

11 Mar 2023

Christopher

You Get What You Pay For

The motel is located on the service road of a highway. Requires a $50 refundable security deposit. (It appears to be because of their usual clientele.) Very noisy. (Parking lot activity. Highway noise. Other guests.) The flooring was fairly new, but otherwise the condition of the room was very poor. Dirty walls and caulking along the baseboards. Dirty entry door. Dirty bathroom door. Toilet seat loose. Tile in shower in need of repair. Ugly area in ceiling of shower with a dark spot in the area of a previous repair. Toilet seat loose. Front face of vanity counter detached and gapped. Dirty grout in shower. Rust in shower. I saw a couple of tiny roaches. It was a cheap place to sleep with a bathroom, but you definitely get what you pay for.

Self