Darin
Hotel itself was nice, clean and in a great location. Our problem was the staff and it's ability to provide quality customer service in an adverse situation. They have a great bar/ lounge area and pool, but apparently the bartender called out of work at the last minute (which by their reaction it wasn't the first time) and they weren't able to serve drinks at all. All we were told was \"we're really sorry\". Being a small business owner I, personally, would have gone out of my way to compensate for one of the strongest amenities you have being unusable. I would also have a back up plan which they clearly didn't. Maybe a manager that could throw together a few cocktails or open a cold beer, but no, nothing. It all boils down to customer service for me and how to react to situations like these and this was a fail for us. Again, hotel itself seemed really nice.
