Surestay By Best Western Orange

8/10

Excellent

26 Dec 2025

Ann

Staff

Partner

10/10

Exceptional

07 Nov 2025

Adam

Gary is the best. Always great to stay here. I always stay here when passing through town

Business Self

10/10

Exceptional

06 Nov 2025

Adam

Great place. My go to when i am passing through.

10/10

Exceptional

20 Oct 2025

Ralph

This hotel appears to be an older property that has had a nicely done facelift. It was clean, comfortable and most of all, quiet. I would stay here again.

Business

10/10

Exceptional

28 Sep 2025

Riniscia

Mrs.Veronica was very friendly and helpful.

Friends_and_family Family

4/10

Poor

31 Jul 2025

Charles

Toilet stopped up hotel didn't have another room with the right equipment set up

Business Family

6/10

Pleasant

23 Jun 2025

Jacki

I like the service

Leisure Friends

10/10

Exceptional

19 Jun 2025

Andrea

It was very nice. Not a ton to do around there, but i just needed to sleep.

Leisure

2/10

Poor

09 Jun 2025

Alberto

I make a cancelation since 6-6-25 and never recib my money back, and Expidia Customer service not spoke English, never come back with Expidia

6/10

Pleasant

03 May 2025

Johnny

Everything in general was good except no elevator.

Business Self

8/10

Excellent

07 Mar 2025

Ann

Orange visit

Wonderful, friendly front desk staff made us feel at home.

Partner

6/10

Pleasant

06 Dec 2024

Ramiro

Price was ok, but didn't like the deposit of $200. Room was clean but it had a musty odor. Shower tub was a little damaged. Other than that was an ok stay.

Leisure Family

6/10

Pleasant

19 May 2024

Ashley

It wasnt very handicap friendly. We got there late and there is only stare access to the upstairs floor. And at the time there was limited lodging due to the tornadoes that had hit and everyone trying to find temporary shelter

Family_with_children

10/10

Exceptional

13 Apr 2024

nancy

Greta

10/10

Exceptional

01 Feb 2024

Alexis

Loved my stay ! Highly recommend!

Business_and_leisure Partner

10/10

Exceptional

04 Dec 2023

Jeffrey

The room was very clean and comfortable. It was a good and quiet night for sleeping. The morning breakfast included hot food, scrambled eggs and hash brown potatoes.

Leisure Self

10/10

Exceptional

22 Nov 2023

Maria

Very professional and customer service friendly. Very accommodating.

Business

10/10

Exceptional

20 Oct 2023

Rogelio

They asked for 100 dlls deposit ,just in case you'll smoke in a no-smoking room,wich i didn't mine but should have said the time i booked.I got em back 2 day after the check out

Leisure Self

10/10

Exceptional

06 Oct 2023

Jeffrey

The room was very clean and comfortable. The breakfast had scrambled eggs and hash brown potatoes. I will stay here again. The hotel is set back from the highway so road noise is not a problem.

Leisure Self

2/10

Poor

04 Sep 2023

Blake

Awful

I didn’t get a refund I didn’t even stay at the hotel

Business

2/10

Poor

10 Aug 2023

Joel

Not to good i couldn't get there it give me to diferen addres o e of them that i was 6 hours away and the othere address it was apark

2/10

Poor

13 Mar 2023

Jason

This motel was absolutely disgusting. I live in the area, needed a place for my wife and kids to stay for 3 days while we remodeled the bathroom. The first room was horrendous. The floors were so dirty. It turned towels black when my wife mopped the floor with a towel. The next day we moved to a different room. Same exact thing. The only thing the housekeepers do there is empty trash, change the sheets and sometimes give fresh towels. From the outside and even the lobby that looks are deceiving. When you go in the room the flooring that they use this dark so you really can't see how nasty they are until you step on them and your feet stick. If you wear white socks they will be black. I truly do not recommend staying if you have children that will be walking or crawling on the floor.

Business Family_with_children

2/10

Poor

06 Mar 2023

Veronica

Besides Mrs Veronica and the Nice morning guest service guy and lady there Sat and Sun, this hotel doesn't look as advertised! Upon arrival from a 10hr drive, it looked abandoned and that made me nervous to see the inside? I booked for the distance to me location and because of the long drive I expected to have access to a clean hot tub and be able to relax, The best of so called breakfast was waffles and bagels, and the bed was comfy, until the 2nd night. Other than that, I honestly want to contact the health department or codes! Half of the ceiling is missing, went to relax in the hot tub and it wasn't even working, so I waited patiently for the poor worker who tried hard to fix it but as I'm standing there I looked and saw lots of dirt at the bottom and wanted to see if he'd say something but he kept trying, I looked in the pool it was the same so I just walked away! Went back to the room to shower and change so I turned water on to get hot and after going back to bathroom I see the tub water a tan color and left it there to show a worker. That night I found the front dest guy who was on the phone and seemed I was bothering him, I complained of the water and all he did was let it run a while and said it's fine now? I did isn't feel comfortable at that point so I showered at family house. That night I cut the ac up on high instead of low as the night before then I was awaken by a smell which as coming from the ac, it was mildew like that hotel had been under water. HORRIBL

Business_and_leisure Family_with_children

2/10

Poor

08 Feb 2023

Debra

They didn't even let me make it to the hotel before trying to take payment and sent me a cancellation email

Business Family

2/10

Poor

24 Jan 2023

Lisa

This is really a review of Expedia. Due to storm damage to my house I booked a room through Expedia but due to the same storm, this hotel was not open and I've been trying to get a refund of the prepayment of the room through Expedia. I'm sure there is some way of contacting Expedia but I cannot find it on their web site.

Leisure Family_with_children

2/10

Poor

21 Jul 2022

Verified traveler

Worst Stay In My Life

I should have read the reviews. A person week ago posted in the reviews, their room, the bed had bed bugs. I booked a handicap room with an open shower which I was stuck in a room with a bathtub. I fell and hurt my back due to I can barely walk getting in and out the tub. Indian lady was very rude during our stay. I will not stay there ever again!!!!

Friends_and_family Family

10/10

Exceptional

10 May 2022

Mario

Is clean

Leisure Family

6/10

Pleasant

09 Mar 2022

Carol

Staff was super friendly and very helpful with suggestions and directions. Breakfast was minimal.

Leisure Family

8/10

Excellent

06 Mar 2022

Jacob

K

Not to bad at all

Partner

10/10

Exceptional

07 Sep 2021

Kristy

my room was very outdated and bathroom was gross

Leisure Pet

10/10

Exceptional

07 Sep 2021

David

Great customer service!!

10/10

Exceptional

01 Aug 2021

Verified traveler

Honest Review Ahead

We read some reviews and at first we hesitated to choose this hotel. Glad we decided to stay here. Bed was comfortable, room was clean, and we had no problems.
Our best rate was thru hotels.com
Waffle House located across the parking lot.

Partner

8/10

Excellent

09 Jul 2021

Keyshonda

It was okay I was mad cuz the pool wasn't open

Friends_and_family Family

4/10

Poor

29 Jun 2021

Verified traveler

I was terrible unsatisfied worth room & amenities! Hotel was under construction, & regardless, hotel upgrades, still sucked!!

Business_and_leisure Partner

8/10

Excellent

27 Jun 2021

Helena

Not bad

Easy check-in. Room was very clean. Bed was decent.

Self

6/10

Pleasant

11 Jun 2021

Verified traveler

It was very noisy I didn’t had any sleep at all.

Friends_and_family Family

6/10

Pleasant

17 May 2021

Sung

Bad experience

The reception waa kind and friendly. Room was a bit smelly and the bath room was not so clean
The breakfast was terrible
No milk. No egg. No bread
They said it was due to the Covid but I do not see the relationshop. The clerk suggest us to eat at the waffle house in the neighborhood
Finallu we did not take it

Partner

10/10

Exceptional

14 May 2021

Verified traveler

Rest stay

Leisure Family

10/10

Exceptional

06 May 2021

Verified traveler

Great Stay.

Business Self

2/10

Poor

02 May 2021

Lori

Do not stay here

Shower and shower curtain was filthy. Room was ok. We got in around 1am exhausted. My son had to use the restroom and it clogged. Didn’t feel like going to tell them at that time so I waited until the morning. Went down stairs to tell the lady in the front. What she told me was that maintenance didn’t get there until past 10am. The best she could do was give me a plunger and I could unplug it myself. Yes, that’s the exactly what I want to do in the morning. Unplug a dirty toilet. Wow. I just told her it was okay. We got out of there. Oh sheets smelled like cigarette. I will never stay at a best western again. So disappointed

Friends_and_family Family

6/10

Pleasant

02 Apr 2021

Elizabeth

IT'S NOT very family friendly.

Friends_and_family Family

2/10

Poor

22 Mar 2021

Verified traveler

The staff at the front desk was great. The condition of the room was disgusting there was mold in the bathroom, hair all in the tub, the pool is under construction and was not mentioned at all besides on the door of the pool..

Leisure Partner

2/10

Poor

20 Mar 2021

Monica

It was awful dirty walls dirty restroom

Friends_and_family Family

8/10

Excellent

28 Feb 2021

Blanca

Good stay

good stay, good price

Friends_and_family Family

8/10

Excellent

25 Jan 2021

Karisma

Nice place

It’s was clean and convenient.

Friends_and_family Family

10/10

Exceptional

19 Jan 2021

vio

Great place, good price, and very clean. We stayed in two rooms for ine night and everything was great. The Waffle House is at a walking distance and it was nice and clean.

Leisure Family_with_children

4/10

Poor

23 Nov 2020

Ann

Bad cooking smells

Not very clean overall. Stinky smell from someone cooking behind hotel desk was overwhelming even in our room down the hall.

Partner

8/10

Excellent

14 Nov 2020

Verified traveler

Bed was hard. Room was clean. Chynna the front desk employee that helped me and checked me in was very friendly and professional

Business

10/10

Exceptional

30 Sep 2020

Roxanne

Very clean property , modern updates. Friendly staff. Quiet.

Self

8/10

Excellent

24 Mar 2020

Verified traveler

Clean and comfortable

Friends_and_family Friends

8/10

Excellent

25 Feb 2020

Josh

It was ok for a small town

Business

10/10

Exceptional

17 Feb 2020

Leanna

Loved it! Will definitely be staying again!

Friends_and_family Friends

10/10

Exceptional

29 Nov 2019

Cindy

This was an awesome stay , the staff was so nice and courteous, the room was so nice and clean, will definitely be back!!!!

Self

8/10

Excellent

19 Nov 2019

Verified traveler

The only problem was the night attendant was off in the motel and Iwaited about 10 minutes before Iwas helped once I arrived. Other than that I was very satisfied.

Friends_and_family Partner

8/10

Excellent

03 Nov 2019

Anaid

Great place for the price you pay. Easily location comfortable beds and friendly staff. Breakfast is Poor.

Friends_and_family Family

8/10

Excellent

28 Oct 2019

Verified traveler

Good place and nice staff front desk person was nice

Friends_and_family Family

8/10

Excellent

08 Jul 2019

Melissa

Decent place for the night

hotel was ok, would stay again if everywhere else was booked. had no issues. Felt like $100 for this place was way too much! Was worried about my car being broke into or something tho...

Partner

4/10

Poor

21 Jun 2019

Cassandra

Sheetrock dust and broom included

desk clerk was shady. room was shabby and the was wet sheetrock mud in the sink area. There was a broom in the corner of the room as well. Was I responsible for cleaning my own room? It sure needed it. Best things about hotel was truck parking and access to the Waffle House .

8/10

Excellent

29 Mar 2019

Chelsea

Ok

Family

2/10

Poor

21 Dec 2018

Verified traveler

Horrible!!!

Worst hotel ever! Dont waste ur money!

Partner

2/10

Poor

03 Dec 2018

Verified traveler

Hotel was completely under construction. Front lobby covered in plastic with debris everywhere. None of the listed amenities have been in operation since first part of 2018. No extra pillows or linens could be provided. Toilet clogged and we were left a plunger at door to handle ourselves. Water coming out of faucet was yellowish brown. Manager at check out was unwilling to work with me in regards to poor conditions. She was unfriendly, very stand offish, etc. Was put in a room right next to construction happening so was woken early by the workers. Old furniture and mattresses left around back side of property. Management took parking under canopy near door so could not drive through.

4/10

Poor

29 Jul 2017

Verified traveler

Not happy

I booked this hotel specifically because they have a hot tub. When i checked in the hot tub was out of order. The next day they said it was working but the jets didnt work and the bathtub water was hotter.

Partner

8/10

Excellent

07 Jul 2017

Linda

Service nice.Room had some issues.

Service at desk was nice. The room had issues ..no coffee pot, light and fan in bathroom was very loud and the lights over the sink didn't work .

Partner

4/10

Poor

04 Jul 2017

Verified traveler

Terrible room

We never got the TV to work. They offered to move us, but we had already unpacked & showered. The refrigerator did not cool. The ice machine was broken. They had to give us pre packaged ice. The bathroom floor was dirty. We will not stay here again.

Partner

8/10

Excellent

27 Jun 2017

sandra

Room was cclean and comfortable ....hallway could use some TLC.....bed was ok , but not the most comfortable. ..staff was friendly and courteous

Family

2/10

Poor

14 May 2017

karen

Ok hotel

The a/c was noisy and the bed was very uncomfortable. The side entrance doors were broken. Very unsafe

10/10

Exceptional

13 Apr 2017

Verified traveler

The hotel was clean and the staff was friendly. Occasionally we could hear the tv in the next room through the walls but other than that it was a good experience. We will book here again.

Partner

2/10

Poor

09 Apr 2017

Verified traveler

Smoke smell

The entire hotel smelled like smoke. If you don't like the smell of smoke just pass this hotel up. Also the side door didn't lock at night. Cigarette burn in the sheets.

Family

10/10

Exceptional

11 Feb 2017

DaKierra

I would definetly be staying here again.

I absolutely loved it, it was really clean. Front desk was awesome. Everything was clean. They have an inside pool which is pretty cool.

Family

4/10

Poor

02 Jan 2017

Audrey

nasty

Partner

6/10

Pleasant

16 Dec 2016

Verified traveler

Lights not working and bed appeared slept in in first room.2nd room OK but appeared dingy.
Stayed at Days Inn in Baytown at s lower cost the following night. Every aspectime much nicer

10/10

Exceptional

19 Oct 2016

tina

GREAT hotel for price!

Compared to the well known hotel across the street, which is $40 more, this HOTEL is GREAT. Room was nice and clean. Property was quiet. Staff is great and helpful. I will stay here again for sure.

4/10

Poor

04 Aug 2016

Sheree

Its k if other hotels are booked

4/10

Poor

16 Feb 2016

Harold

Dumb as f**k

It was wack!!!

6/10