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Surestay By Best Western Orange
Orange - TX · United States
2710 Lutcher DriveView location
6.8/10Good201 Reviews
Cleanliness6.8/10 6.8
Service7.6/10 7.6
Comfort6.8/10 6.8
Condition6.8/10 6.8
Location8.2/10 8.2
Neighborhood6.8/10 6.8
Value2.0/10 2.0
Amenities6.8/10 6.8
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Surestay By Best Western Orange
Enjoy your Texas visit at the SureStay by Best Western in Orange. Centrally located in the Golden Triangle, we're minutes from Shangri La Botanical Gardens and Lamar State College. Explore nearby attractions such as the Stark Museum of Art, Piney Woods Country Club, and Swamp and River Tours. Feeling lucky?
Delta Downs Casino and Racetrack is a short drive away. We're also conveniently located near Chevron Phillips Chemical Co. , Invista, DuPont, Honeywell Inc. , and Firestone Polymers. Relax in one of our 50 guest rooms, each featuring complimentary Wi-Fi and cable TV with over 150 channels.
Enjoy our indoor pool and hot tub. All rooms include coffee makers, microwaves, refrigerators, hair dryers, irons, and ironing boards. Start your day with our complimentary full breakfast. A $100 incidental deposit is required upon arrival. Contact us for extended stay rates.
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Located in Orange, SureStay Hotel by Best Western Orange is a 5-minute drive from Baptist Orange Hospital and 5 minutes from Shangri La Botanical Gardens and Nature Center. This hotel is 26.2 mi (42.2 km) from Lamar University and 2.2 mi (3.5 km) from Sunset Grove Country Club.
Make yourself at home in one of the 50 guestrooms featuring refrigerators and microwaves. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Featured amenities include express check-out, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
11:30 PM
Check-out until
11:00 AM
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A damage deposit of USD 100 will be collected before check-in.
We have included all charges provided to us by the property.
-
You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
-
Optional fees
- Pet deposit: USD 50 per stay
- Pet fee: USD 15 per pet, per day
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Hindi
English
Nearby attractions
Sunset Grove Country Club
3.5 km / 2.2 mi
Shangri La Botanical Gardens and Nature Center
3.9 km / 2.4 mi
Baptist Orange Hospital
4.5 km / 2.8 mi
Stark Museum of Art
6.4 km / 4 mi
Heritage House Museum
6.7 km / 4.2 mi
W.H. Stark House
6.7 km / 4.2 mi
Orangefield Cormier Museum
14 km / 8.7 mi
Claiborne West Park
15.6 km / 9.7 mi
Delta Downs Racetrack Casino
20.4 km / 12.7 mi
Niblett's Bluff Park
23.1 km / 14.3 mi
London Bridge Park
33.2 km / 20.6 mi
Museum of the Gulf Coast
35.2 km / 21.9 mi
Buu Mon Buddhist Temple
35.4 km / 22 mi
Our Lady of Guadalupe Shrine
35.8 km / 22.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 50
- Number of floors (main building): 2
- Suites
- hotel
- American Express
- MasterCard
- Visa
- Small pets allowed (under 5 kg)Extra charge
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
Show 16 more facilities & services
- Check-out hour
- Wi-fi
- Laundry service
- LaunderetteExtra charge
- Air conditioning in public areas
- Luggage roomExtra charge
- PhotocopierExtra charge
- Business centreExtra charge
- FaxExtra charge
- Indoor freshwater poolExtra charge
- TV lounge
- Hot tubExtra charge
- Breakfast
- Snacks
- Non-smoking establishment
- Minimum check-in age: 20
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
RO
Room Only
Accommodation only. Meals are usually not included.
AI
All Inclusive
Meals and selected drinks/services may be included.
CB
Continental Breakfast
This meal plan may be available depending on the selected room/rate.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 BedroomDBL.NM-6
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Orange
DOUBLE NON SMOKING
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.NM-6
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Orange
QUADRUPLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Orange
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Orange
QUADRUPLE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Orange
DOUBLE TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room AccessibleRoom • Accessible • 1 Bedroom • 25 m²ROO.H6
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room amenities
- Safe
- Bathroom: 1
- TV
- Wheelchair-accessible
- Wi-fi
- Toiletries
- Desk
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Orange
Room Accessible
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: ROO.H6
Room amenities
- Safe
- Bathroom: 1
- TV
- Wheelchair-accessible
- Wi-fi
- Toiletries
- Desk
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6-10
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Orange
DOUBLE Accessible
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-10
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 25 m²ROO.KG-1
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- TV
- Toiletries
- Desk
- Wi-fi
- Safe
- Bathroom: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Orange
Room KING SIZE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: ROO.KG-1
Room amenities
- TV
- Toiletries
- Desk
- Wi-fi
- Safe
- Bathroom: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Orange
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 25 m²ROO.KG
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Desk
- Bathroom: 1
- TV
- Toiletries
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Orange
Room KING SIZE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: ROO.KG
Room amenities
- Wi-fi
- Desk
- Bathroom: 1
- TV
- Toiletries
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Orange
DOUBLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 1 Bedroom • 25 m²ROO.2Q-1
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Desk
- Toiletries
- Wi-fi
- Bathroom: 1
- TV
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Orange
Room TWO QUEEN BEDS
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2Q-1
Room amenities
- Desk
- Toiletries
- Wi-fi
- Bathroom: 1
- TV
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Orange
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE WITH KITCHENETTEQUADRUPLE • WITH KITCHENETTEQUA.KT
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH KITCHENETTE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Orange
QUADRUPLE WITH KITCHENETTE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH KITCHENETTE
Adult and child limits apply within the room's total guest limit.
Room code: QUA.KT
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Surestay By Best Western Orange
75
reviews shown
Charlotte
Wonderful stop here in Orange TX. The hotel staff, Veronica and Lisa, were exceptional; very friendly and helpful. The room was really nice, lots of space, and AC worked beautifully. I'll definitely stay here next time I'm in town!
Richelle W.
The staff was extremely friendly. The was fantastic for the price. Be aware that there is no elevator. I will request the first floor in the future.
James
Was exactly what we was looking for... enjoyed..
franco
La recepción no fue buena no me querían dar recibo y cuando me lo dieron fue diferente al cobro . Me argumentaron que Expedía era el encargado de proporcionar el recibo
Elizabeth
Great for the price, could use some small updates and the property should make sure only entry is with key card. Side entry door didn't close and lock properly. Staff were professional and courteous. Room/Bed were good. Would stay again.
Gordon
Room was clean. Everything functioned as expected. Lack of elevator was a minor inconvenience.
Staff/people were nice
Staff/people were nice
Joel Ray
This hotel is not too bad, but the bed was hard, pillows were flat, and I am 76 years old, and requested a room down stairs. When I arrived, the guy at the front desk said I could have a downstairs room, but he would have to charge me an additional $5.00 per night. I was going to be in town another 12 days so simply for that reason, I would not stay at this location again!
Ann
Staff
Adam
Gary is the best. Always great to stay here. I always stay here when passing through town
Adam
Great place. My go to when i am passing through.
Ralph
This hotel appears to be an older property that has had a nicely done facelift. It was clean, comfortable and most of all, quiet. I would stay here again.
Riniscia
Mrs.Veronica was very friendly and helpful.
Charles
Toilet stopped up hotel didn't have another room with the right equipment set up
Jacki
I like the service
Andrea
It was very nice. Not a ton to do around there, but i just needed to sleep.
Alberto
I make a cancelation since 6-6-25 and never recib my money back, and Expidia Customer service not spoke English, never come back with Expidia
Johnny
Everything in general was good except no elevator.
Ann
Orange visit
Wonderful, friendly front desk staff made us feel at home.
Ramiro
Price was ok, but didn't like the deposit of $200. Room was clean but it had a musty odor. Shower tub was a little damaged. Other than that was an ok stay.
Ashley
It wasnt very handicap friendly. We got there late and there is only stare access to the upstairs floor. And at the time there was limited lodging due to the tornadoes that had hit and everyone trying to find temporary shelter
nancy
Greta
Alexis
Loved my stay ! Highly recommend!
Jeffrey
The room was very clean and comfortable. It was a good and quiet night for sleeping. The morning breakfast included hot food, scrambled eggs and hash brown potatoes.
Maria
Very professional and customer service friendly. Very accommodating.
Rogelio
They asked for 100 dlls deposit ,just in case you'll smoke in a no-smoking room,wich i didn't mine but should have said the time i booked.I got em back 2 day after the check out
Jeffrey
The room was very clean and comfortable. The breakfast had scrambled eggs and hash brown potatoes. I will stay here again. The hotel is set back from the highway so road noise is not a problem.
Blake
Awful
I didn’t get a refund I didn’t even stay at the hotel
Joel
Not to good i couldn't get there it give me to diferen addres o e of them that i was 6 hours away and the othere address it was apark
Jason
This motel was absolutely disgusting. I live in the area, needed a place for my wife and kids to stay for 3 days while we remodeled the bathroom. The first room was horrendous. The floors were so dirty. It turned towels black when my wife mopped the floor with a towel. The next day we moved to a different room. Same exact thing. The only thing the housekeepers do there is empty trash, change the sheets and sometimes give fresh towels. From the outside and even the lobby that looks are deceiving. When you go in the room the flooring that they use this dark so you really can't see how nasty they are until you step on them and your feet stick. If you wear white socks they will be black. I truly do not recommend staying if you have children that will be walking or crawling on the floor.
Veronica
Besides Mrs Veronica and the Nice morning guest service guy and lady there Sat and Sun, this hotel doesn't look as advertised! Upon arrival from a 10hr drive, it looked abandoned and that made me nervous to see the inside? I booked for the distance to me location and because of the long drive I expected to have access to a clean hot tub and be able to relax, The best of so called breakfast was waffles and bagels, and the bed was comfy, until the 2nd night. Other than that, I honestly want to contact the health department or codes! Half of the ceiling is missing, went to relax in the hot tub and it wasn't even working, so I waited patiently for the poor worker who tried hard to fix it but as I'm standing there I looked and saw lots of dirt at the bottom and wanted to see if he'd say something but he kept trying, I looked in the pool it was the same so I just walked away! Went back to the room to shower and change so I turned water on to get hot and after going back to bathroom I see the tub water a tan color and left it there to show a worker. That night I found the front dest guy who was on the phone and seemed I was bothering him, I complained of the water and all he did was let it run a while and said it's fine now? I did isn't feel comfortable at that point so I showered at family house. That night I cut the ac up on high instead of low as the night before then I was awaken by a smell which as coming from the ac, it was mildew like that hotel had been under water. HORRIBL
Debra
They didn't even let me make it to the hotel before trying to take payment and sent me a cancellation email
Lisa
This is really a review of Expedia. Due to storm damage to my house I booked a room through Expedia but due to the same storm, this hotel was not open and I've been trying to get a refund of the prepayment of the room through Expedia. I'm sure there is some way of contacting Expedia but I cannot find it on their web site.
Verified traveler
Worst Stay In My Life
I should have read the reviews. A person week ago posted in the reviews, their room, the bed had bed bugs. I booked a handicap room with an open shower which I was stuck in a room with a bathtub. I fell and hurt my back due to I can barely walk getting in and out the tub. Indian lady was very rude during our stay. I will not stay there ever again!!!!
Mario
Is clean
Carol
Staff was super friendly and very helpful with suggestions and directions. Breakfast was minimal.
Jacob
K
Not to bad at all
Kristy
my room was very outdated and bathroom was gross
David
Great customer service!!
Verified traveler
Honest Review Ahead
We read some reviews and at first we hesitated to choose this hotel. Glad we decided to stay here. Bed was comfortable, room was clean, and we had no problems.
Our best rate was thru hotels.com
Waffle House located across the parking lot.
Our best rate was thru hotels.com
Waffle House located across the parking lot.
Keyshonda
It was okay I was mad cuz the pool wasn't open
Verified traveler
I was terrible unsatisfied worth room & amenities! Hotel was under construction, & regardless, hotel upgrades, still sucked!!
Helena
Not bad
Easy check-in. Room was very clean. Bed was decent.
Verified traveler
It was very noisy I didn’t had any sleep at all.
Sung
Bad experience
The reception waa kind and friendly. Room was a bit smelly and the bath room was not so clean
The breakfast was terrible
No milk. No egg. No bread
They said it was due to the Covid but I do not see the relationshop. The clerk suggest us to eat at the waffle house in the neighborhood
Finallu we did not take it
The breakfast was terrible
No milk. No egg. No bread
They said it was due to the Covid but I do not see the relationshop. The clerk suggest us to eat at the waffle house in the neighborhood
Finallu we did not take it
Verified traveler
Rest stay
Verified traveler
Great Stay.
Lori
Do not stay here
Shower and shower curtain was filthy. Room was ok. We got in around 1am exhausted. My son had to use the restroom and it clogged. Didn’t feel like going to tell them at that time so I waited until the morning. Went down stairs to tell the lady in the front. What she told me was that maintenance didn’t get there until past 10am. The best she could do was give me a plunger and I could unplug it myself. Yes, that’s the exactly what I want to do in the morning. Unplug a dirty toilet. Wow. I just told her it was okay. We got out of there. Oh sheets smelled like cigarette. I will never stay at a best western again. So disappointed
Elizabeth
IT'S NOT very family friendly.
Verified traveler
The staff at the front desk was great. The condition of the room was disgusting there was mold in the bathroom, hair all in the tub, the pool is under construction and was not mentioned at all besides on the door of the pool..
Monica
It was awful dirty walls dirty restroom
Blanca
Good stay
good stay, good price
Karisma
Nice place
It’s was clean and convenient.
vio
Great place, good price, and very clean. We stayed in two rooms for ine night and everything was great. The Waffle House is at a walking distance and it was nice and clean.
Ann
Bad cooking smells
Not very clean overall. Stinky smell from someone cooking behind hotel desk was overwhelming even in our room down the hall.
Verified traveler
Bed was hard. Room was clean. Chynna the front desk employee that helped me and checked me in was very friendly and professional
Roxanne
Very clean property , modern updates. Friendly staff. Quiet.
Verified traveler
Clean and comfortable
Josh
It was ok for a small town
Leanna
Loved it! Will definitely be staying again!
Cindy
This was an awesome stay , the staff was so nice and courteous, the room was so nice and clean, will definitely be back!!!!
Verified traveler
The only problem was the night attendant was off in the motel and Iwaited about 10 minutes before Iwas helped once I arrived. Other than that I was very satisfied.
Anaid
Great place for the price you pay. Easily location comfortable beds and friendly staff. Breakfast is Poor.
Verified traveler
Good place and nice staff front desk person was nice
Melissa
Decent place for the night
hotel was ok, would stay again if everywhere else was booked. had no issues. Felt like $100 for this place was way too much! Was worried about my car being broke into or something tho...
Cassandra
Sheetrock dust and broom included
desk clerk was shady. room was shabby and the was wet sheetrock mud in the sink area. There was a broom in the corner of the room as well. Was I responsible for cleaning my own room? It sure needed it. Best things about hotel was truck parking and access to the Waffle House .
Chelsea
Ok
Ok
Verified traveler
Horrible!!!
Worst hotel ever! Dont waste ur money!
Verified traveler
Hotel was completely under construction. Front lobby covered in plastic with debris everywhere. None of the listed amenities have been in operation since first part of 2018. No extra pillows or linens could be provided. Toilet clogged and we were left a plunger at door to handle ourselves. Water coming out of faucet was yellowish brown. Manager at check out was unwilling to work with me in regards to poor conditions. She was unfriendly, very stand offish, etc. Was put in a room right next to construction happening so was woken early by the workers. Old furniture and mattresses left around back side of property. Management took parking under canopy near door so could not drive through.
Verified traveler
Not happy
I booked this hotel specifically because they have a hot tub. When i checked in the hot tub was out of order. The next day they said it was working but the jets didnt work and the bathtub water was hotter.
Linda
Service nice.Room had some issues.
Service at desk was nice. The room had issues ..no coffee pot, light and fan in bathroom was very loud and the lights over the sink didn't work .
Verified traveler
Terrible room
We never got the TV to work. They offered to move us, but we had already unpacked & showered. The refrigerator did not cool. The ice machine was broken. They had to give us pre packaged ice. The bathroom floor was dirty. We will not stay here again.
sandra
Room was cclean and comfortable ....hallway could use some TLC.....bed was ok , but not the most comfortable. ..staff was friendly and courteous
karen
Ok hotel
The a/c was noisy and the bed was very uncomfortable. The side entrance doors were broken. Very unsafe
Verified traveler
The hotel was clean and the staff was friendly. Occasionally we could hear the tv in the next room through the walls but other than that it was a good experience. We will book here again.
Verified traveler
Smoke smell
The entire hotel smelled like smoke. If you don't like the smell of smoke just pass this hotel up. Also the side door didn't lock at night. Cigarette burn in the sheets.
Location & surroundings
Surestay By Best Western Orange
2710 Lutcher Drive, Orange, United States
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Surestay By Best Western Orange
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